Wipro Oracle Solutions Handbook

www.wipro.com

FUTURE READY PROCESSES

CUSTOMER EXPERIENCE

INDUSTRY SOLUTIONS

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ENGINEERING A COMPLETE ORACLE SOLUTION

DO BUSINESS BETTERScan the QR Code to learn moreIND/BRD/SEP 2013-NOV 2014

About Wipro Ltd.

DO BUSINESS BETTER

NYSE:WIT | OVER 140,000 EMPLOYEES | 57 COUNTRIES CONSULTING | SYSTEM INTEGRATION | OUTSOURCING

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions, to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services,a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 57 countries.

For more information, please visit www.wipro.com

© WIPRO LIMITED 2013

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WIPRO TECHNOLOGIES , DODDAKANNELLI , SARJAPUR ROAD, BANGALORE - 560 035, INDIA . TEL : +91 (80) 2844 0011, FAX : +91 (80) 2844 0256, Emai l : in fo@wipro .com

Wipro has solutions on Oracle platforms that can equip customers with

future ready business processes, applications and technologies across all

industries. Ensuring that customers are future ready involves leverage

Social, Mobile, Cloud, and Analytics and the integration of these with their

existing business processes. Wipro also has an innovative upgrade solution

"Wipro EasyU" that will help enterprises to move to the recent versions of

Oracle Applications and enable them to adopt new technologies.

Wipro combines its knowledge of technology, product, processes and

expertise in industry solutions to create enterprises that work seamlessly.

Wipro has strong vertical expertise and offers solutions across

Banking & Financial Services, Telecom, Automotive, Manufacturing & High-

Tech, Retail & Consumer Goods, Utilities, Engineering and Construction.


As a trusted advisor, Wipro helps clients leverage Oracle

products & technologies to maximize business value and

create agile enterprises. Wipro combines its industry

experience and 360 degree view of technology to enable

clients get the best out of their products, processes and

operations. Our focus this year will be to showcase our

Future Ready processes, demonstrate our Customer

Experience platforms and exhibit Integrated

Industry solutions.

Wipro is one of the leading Global SI’s for Oracle services.

Rated by Industry analysts* as a leader in Oracle Services,

Wipro offers solutions and services across industries,

platforms & technologies covering the entire Oracle

product portfolio across the red stack.

Wipro’s Integrated Customer Experience (CX) solution helps organizations

to have better decision insights, partner collaboration and customer

engagements across industries.

Wipro along with Oracle has co-developed and launched comprehensive

customer experience solutions targeted towards specific industries like

Banking, Automotive, Telecom and Higher Education. Wipro has vast

experience in creating differentiation for global customers by enabling them

convert their digital vision into IT reality.

Wipro REACH is a comprehensive digital marketing platform, that offers B2B

and B2C marketers campaign planning, conceptualization, execution

and analysis capabilities. Wipro REACH empowers marketers to become

more insightful, engaging and accountable.

REDEFINING CUSTOMER EXPERIENCE WITH WIPRO

ORACLE FUSION APPLICATIONS

INTEGRATED INDUSTRY SOLUTIONS

Wipro also has a great heritage in IT infrastructure design, management

and optimization. Leveraging this deep expertise and strength, we have

developed several solutions and offerings across Oracle Fusion

Middleware , Oracle Hardware Platforms including Oracle

Engineered Systems.

03

Table of Content03..........................................................................................................Engineering a Complete Oracle Solution

03..........................................................................................................Oracle Fusion Applications

06..........................................................................................................Mobility

07..........................................................................................................Analytics

09..........................................................................................................Engineered Systems

10..........................................................................................................Upgrade Solution- Wipro EASY U

12..........................................................................................................Customer Experience

12......................................................................................................... CX for Auto

13..........................................................................................................CX for Banking

13..........................................................................................................Wipro Reach – A Digital Marketing Platform

14..........................................................................................................Wipro Offering on Oracle RightNow

15..........................................................................................................Industry Solutions

16..........................................................................................................Banking and Financial Services

18..........................................................................................................Communications

20..........................................................................................................Manufacturing

21..........................................................................................................Utilities

22..........................................................................................................Life Sciences

24......................................................................................................... Retail

26..........................................................................................................Public Sector

28..........................................................................................................Applications Unlimited

31..........................................................................................................Application Support and Maintenance – Wipro

36..........................................................................................................Business Process Management

38..........................................................................................................Specializations and Advanced Specializations

Wipro has solutions on Oracle platforms that can equip customers with

future ready business processes, applications and technologies across all

industries. Ensuring that customers are future ready involves leverage

Social, Mobile, Cloud, and Analytics and the integration of these with their

existing business processes. Wipro also has an innovative upgrade solution

"Wipro EasyU" that will help enterprises to move to the recent versions of

Oracle Applications and enable them to adopt new technologies.

Wipro combines its knowledge of technology, product, processes and

expertise in industry solutions to create enterprises that work seamlessly.

Wipro has strong vertical expertise and offers solutions across

Banking & Financial Services, Telecom, Automotive, Manufacturing & High-

Tech, Retail & Consumer Goods, Utilities, Engineering and Construction.


As a trusted advisor, Wipro helps clients leverage Oracle

products & technologies to maximize business value and

create agile enterprises. Wipro combines its industry

experience and 360 degree view of technology to enable

clients get the best out of their products, processes and

operations. Our focus this year will be to showcase our

Future Ready processes, demonstrate our Customer

Experience platforms and exhibit Integrated

Industry solutions.

Wipro is one of the leading Global SI’s for Oracle services.

Rated by Industry analysts* as a leader in Oracle Services,

Wipro offers solutions and services across industries,

platforms & technologies covering the entire Oracle

product portfolio across the red stack.

Wipro’s Integrated Customer Experience (CX) solution helps organizations

to have better decision insights, partner collaboration and customer

engagements across industries.

Wipro along with Oracle has co-developed and launched comprehensive

customer experience solutions targeted towards specific industries like

Banking, Automotive, Telecom and Higher Education. Wipro has vast

experience in creating differentiation for global customers by enabling them

convert their digital vision into IT reality.

Wipro REACH is a comprehensive digital marketing platform, that offers B2B

and B2C marketers campaign planning, conceptualization, execution

and analysis capabilities. Wipro REACH empowers marketers to become

more insightful, engaging and accountable.

REDEFINING CUSTOMER EXPERIENCE WITH WIPRO



Wipro also has a great heritage in IT infrastructure design, management

and optimization. Leveraging this deep expertise and strength, we have

developed several solutions and offerings across Oracle Fusion

Middleware , Oracle Hardware Platforms including Oracle

Engineered Systems.

03

Table of Content03..........................................................................................................Engineering a Complete Oracle Solution

03..........................................................................................................Oracle Fusion Applications

06..........................................................................................................Mobility

07..........................................................................................................Analytics

09..........................................................................................................Engineered Systems

10..........................................................................................................Upgrade Solution- Wipro EASY U

12..........................................................................................................Customer Experience

12......................................................................................................... CX for Auto

13..........................................................................................................CX for Banking

13..........................................................................................................Wipro Reach – A Digital Marketing Platform

14..........................................................................................................Wipro Offering on Oracle RightNow

15..........................................................................................................Industry Solutions

16..........................................................................................................Banking and Financial Services

18..........................................................................................................Communications

20..........................................................................................................Manufacturing

21..........................................................................................................Utilities

22..........................................................................................................Life Sciences

24......................................................................................................... Retail

26..........................................................................................................Public Sector

28..........................................................................................................Applications Unlimited

31..........................................................................................................Application Support and Maintenance – Wipro

36..........................................................................................................Business Process Management

38..........................................................................................................Specializations and Advanced Specializations

Wipro has made significant investment in Oracle Fusion Applications &

Oracle Fusion Middleware, partnering with Oracle to jointly develop critical

solution components on Oracle Fusion Applications, to help facilitate

customers migrating from earlier versions of Oracle applications to Oracle

Fusion Applications.

“Rapid and Predictable” Oracle Fusion Human Capital Management (HCM)

SaaS deployment

Wipro SprintHR is a rapid and predictable Oracle Cloud HCM and Cloud

Talent Management deployment, solution addressing the customer’s pain

points like lengthy implementations, organizational distractions or

costly overruns.

Choose your Best Fit ERP Solution

Wipro Pathfinder is the first roadmap decision support tool that promises

a quick and scientific assessment of roadmap choices for customers’ context,

and delivers inputs to build their business case.

Wipro Pathfinder

WIPRO OFFERINGS ON ORACLE FUSION APPLICATIONS


Wipro SprintHR


Wipro recently completed the

implementation of Oracle

Fusion Applications for a Utilities

customer in Singapore. This is

the first ever Oracle Fusion

Financials implementation

anywhere in Asia.

• Co-development of a migration tool-set enabling clients to efficiently migrate from

Oracle’s PeopleSoft application to Oracle Fusion Applications

• Development of integration adapters to enable co-existence of Oracle Fusion

Applications with other product lines

• Partnered with the Oracle Fusion Applications development team for design reviews,

code validation (pre-general availability reviews) and system testing

• Dedicated infrastructure as part of the Wipro Ozone Lab to drive Oracle Fusion

Applications adoption through proof of concepts, prototyping & demos

• Leading France-based multi-national corporation that specializes in

electricity distribution, automation management and produces

installation components for energy management - Global Taleo

implementation by Wipro across 69 countries

• Fortune 500 financial services firm in US – Wipro executed the

Implementation and integration of Oracle Taleo with Oracle PeopleSoft

• Leading atomic energy agency – Wipro helped the customer with

Oracle Taleo adoption roadmap and proof of concepts (POC) for

recruiting, on boarding, performance and learns modules. Global

Implementation in progress

Oracle Taleo is one of the industry leading products in the recruitment and

talent management space, and Wipro has emerged as the premier global

System Integrator in terms of Oracle Taleo implementations, competency

and trained/certified resources.

As a preferred Oracle Taleo Implementation Partner, Wipro’s level of

Oracle Taleo expertise is second-to-none. We have our own Oracle Taleo

instance plus one of the largest team of Oracle Taleo consultants. Our

strong team of Oracle Taleo certified experts has been providing best-in-

class professional assessment, implementation and support services along

with multilingual customer support to organizations around the world.

Indicative Client Portfolio Representing our Diverse and Extensive Oracle Taleo Implementation and Integration Experience

Wipro Offering on Oracle Taleo Practice- Accelerating Talent Management on the Cloud

Oracle Fusion Middleware & Technology

Client Client Description

About USD 25 bn company with

50,000+ employees located across the

globe with total assets under

management of USD 1 trillion

• Oracle PeopleSoft v 8.9 for HCM and Financials

• Bolt-on Applications• Oracle Taleo• Multiple 3rd Party Applications

• Upgrade to Oracle PeopleSoft v 9.2• Implement Oracle Fusion On-Premise• Implement Fusion SaaS• Co-exist Oracle PeopleSoft and

Oracle Fusion Applications

Fortune 200

Energy Company

based in USA


5000+ employees with interests in

Natural Gas, Petroleum & Electricity

• Oracle E-Business Suite v 11.5.10 for financials

• Oracle PeopleSoft v 8.9 for HCM

• Upgrade Oracle PeopleSoft & Oracle E-Business Suite

• Re-implement Oracle PeopleSoft & Oracle E-Business Suite

• Co-existence with Oracle Fusion SaaS• Continue As-Is

• Upgrade Oracle E-Business Suite v 12• Implement Oracle Fusion• Co-exist Oracle E-Business Suite and Oracle

Fusion Applications • Continue As-Is

• Oracle E-Business Suite

v 11.5.10 for HCM and

Financials

3rd Largest marine classification with

3000+ employees

Marine

classification

Society in USA

Global Financial

conglomerate

based in Europe

Existing landscape Options Considered

Wipro helped a leading telecom

serviceprovider in Africa to achieve

enhanced functionality, leading to

robust business functions and enabled

faster alignment to business needs,

through smooth inter-application

integration and continuous support in a

Hub and OpCo model.

Wipro offers proven solutions on Oracle Fusion Middleware and has vast experience in

working with global customers, enabling seamless efficiency in adoption of advanced technology

across the enterprise helping them achieve their business objectives. Wipro provides solutions

across the middleware technology domains enabling rapid deployment of business critical

applications with low Total Cost of Ownership. Some of our solutions are:

Wipro Real-time Integrity and Security Assurance Platform (WRISP)

Wipro Integration Migration Framework for Oracle Fusion Middleware

Wipro Reporting Framework

WIPRO'S VALUE PROPOSITION

Oracle Fusion HCM capabilities combined with Wipro's extensive

experience in optimizing and integrating cloud based solutions will

give customers the benefit of a modern HCM SaaS solution that

can help reduce time to value.

- Gretchen Alarcon, Vice President, Oracle HCM Strategy.

It provides a one-stop solution for companies evaluating ERP solutions. We

help companies use the tool to assess the right product, decide on

an upgrade or re-implementation path or to stay put and provide indicative

timelines and requisite effort. A sample customer list on how Pathfinder

has made a difference to the customer is given below:

04 05

Wipro SprintHR provides solution to rapidly and predictably implement

Oracle Fusion HCM and Oracle Cloud Talent Management onto Oracle

cloud on a SaaS-based model. Leveraging its strong relationship with Oracle

and co-development experience on Oracle Fusion Applications, Wipro

SprintHR provides approximately 50% savings in time-to-market and effort

from the customer in the deployment of cloud HCM and cloud

talent management.

Wipro has made significant investment in Oracle Fusion Applications &

Oracle Fusion Middleware, partnering with Oracle to jointly develop critical

solution components on Oracle Fusion Applications, to help facilitate

customers migrating from earlier versions of Oracle applications to Oracle

Fusion Applications.

“Rapid and Predictable” Oracle Fusion Human Capital Management (HCM)

SaaS deployment

Wipro SprintHR is a rapid and predictable Oracle Cloud HCM and Cloud

Talent Management deployment, solution addressing the customer’s pain

points like lengthy implementations, organizational distractions or

costly overruns.

Choose your Best Fit ERP Solution

Wipro Pathfinder is the first roadmap decision support tool that promises

a quick and scientific assessment of roadmap choices for customers’ context,

and delivers inputs to build their business case.

Wipro Pathfinder

WIPRO OFFERINGS ON ORACLE FUSION APPLICATIONS


Wipro SprintHR


Wipro recently completed the

implementation of Oracle

Fusion Applications for a Utilities

customer in Singapore. This is

the first ever Oracle Fusion

Financials implementation

anywhere in Asia.

• Co-development of a migration tool-set enabling clients to efficiently migrate from

Oracle’s PeopleSoft application to Oracle Fusion Applications

• Development of integration adapters to enable co-existence of Oracle Fusion

Applications with other product lines

• Partnered with the Oracle Fusion Applications development team for design reviews,

code validation (pre-general availability reviews) and system testing

• Dedicated infrastructure as part of the Wipro Ozone Lab to drive Oracle Fusion

Applications adoption through proof of concepts, prototyping & demos

• Leading France-based multi-national corporation that specializes in

electricity distribution, automation management and produces

installation components for energy management - Global Taleo

implementation by Wipro across 69 countries

• Fortune 500 financial services firm in US – Wipro executed the

Implementation and integration of Oracle Taleo with Oracle PeopleSoft

• Leading atomic energy agency – Wipro helped the customer with

Oracle Taleo adoption roadmap and proof of concepts (POC) for

recruiting, on boarding, performance and learns modules. Global

Implementation in progress

Oracle Taleo is one of the industry leading products in the recruitment and

talent management space, and Wipro has emerged as the premier global

System Integrator in terms of Oracle Taleo implementations, competency

and trained/certified resources.

As a preferred Oracle Taleo Implementation Partner, Wipro’s level of

Oracle Taleo expertise is second-to-none. We have our own Oracle Taleo

instance plus one of the largest team of Oracle Taleo consultants. Our

strong team of Oracle Taleo certified experts has been providing best-in-

class professional assessment, implementation and support services along

with multilingual customer support to organizations around the world.

Indicative Client Portfolio Representing our Diverse and Extensive Oracle Taleo Implementation and Integration Experience

Wipro Offering on Oracle Taleo Practice- Accelerating Talent Management on the Cloud

Oracle Fusion Middleware & Technology

Client Client Description


50,000+ employees located across the

globe with total assets under

management of USD 1 trillion

• Oracle PeopleSoft v 8.9 for HCM and Financials

• Bolt-on Applications• Oracle Taleo• Multiple 3rd Party Applications

• Upgrade to Oracle PeopleSoft v 9.2• Implement Oracle Fusion On-Premise• Implement Fusion SaaS• Co-exist Oracle PeopleSoft and

Oracle Fusion Applications

Fortune 200

Energy Company

based in USA


5000+ employees with interests in

Natural Gas, Petroleum & Electricity

• Oracle E-Business Suite v 11.5.10 for financials

• Oracle PeopleSoft v 8.9 for HCM

• Upgrade Oracle PeopleSoft & Oracle E-Business Suite

• Re-implement Oracle PeopleSoft & Oracle E-Business Suite

• Co-existence with Oracle Fusion SaaS• Continue As-Is

• Upgrade Oracle E-Business Suite v 12• Implement Oracle Fusion• Co-exist Oracle E-Business Suite and Oracle

Fusion Applications • Continue As-Is

• Oracle E-Business Suite

v 11.5.10 for HCM and

Financials

3rd Largest marine classification with

3000+ employees

Marine

classification

Society in USA

Global Financial

conglomerate

based in Europe

Existing landscape Options Considered

Wipro helped a leading telecom

serviceprovider in Africa to achieve

enhanced functionality, leading to

robust business functions and enabled

faster alignment to business needs,

through smooth inter-application

integration and continuous support in a

Hub and OpCo model.

Wipro offers proven solutions on Oracle Fusion Middleware and has vast experience in

working with global customers, enabling seamless efficiency in adoption of advanced technology

across the enterprise helping them achieve their business objectives. Wipro provides solutions

across the middleware technology domains enabling rapid deployment of business critical

applications with low Total Cost of Ownership. Some of our solutions are:

Wipro Real-time Integrity and Security Assurance Platform (WRISP)

Wipro Integration Migration Framework for Oracle Fusion Middleware

Wipro Reporting Framework

WIPRO'S VALUE PROPOSITION

Oracle Fusion HCM capabilities combined with Wipro's extensive

experience in optimizing and integrating cloud based solutions will

give customers the benefit of a modern HCM SaaS solution that

can help reduce time to value.

- Gretchen Alarcon, Vice President, Oracle HCM Strategy.

It provides a one-stop solution for companies evaluating ERP solutions. We

help companies use the tool to assess the right product, decide on

an upgrade or re-implementation path or to stay put and provide indicative

timelines and requisite effort. A sample customer list on how Pathfinder

has made a difference to the customer is given below:

04 05

Wipro SprintHR provides solution to rapidly and predictably implement

Oracle Fusion HCM and Oracle Cloud Talent Management onto Oracle

cloud on a SaaS-based model. Leveraging its strong relationship with Oracle

and co-development experience on Oracle Fusion Applications, Wipro

SprintHR provides approximately 50% savings in time-to-market and effort

from the customer in the deployment of cloud HCM and cloud

talent management.

Wipro's Oracle Service Offerings has mobile solutions to make

enterprises future ready. The solutions being built on hybrid technology

leverage Oracle Application Development Framework (ADF) Mobile

to extend enterprise applications to mobile.

Oracle ADF Mobile with Wipro's solution enhances end-user experience

across Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards and

Oracle Siebel CRM. The ERP agnostic solution works seamlessly across

Oracle ERP platforms and devices providing real-time and offline data

access through support, both on device and browser-based mobile

applications with a rich user interface.

For a Global Life Sciences Company, Oracle Siebel CRM Application has

been used by Medical Representatives to reach out to Physicians,

Opinion Leaders and Medical Organizations across the world. This

Application is now available on iPads/ Tabs.

To respond to the need of broad support of clients and devices, to ease

deployment, and to improve user experience for end users, Wipro along with

Oracle is building a Mobile solution on a new standard based, Open Client

which uses a single framework to meet the demand for a variety of CRM

service processes for Hi-tech and Manufacturing Industry customers.

We offer comprehensive services across:

• Business Analytics – Helping customers derive actionable insights

across key aspects concerning their customers, products and services

enabling them to make quicker, accurate decisions

• Business Intelligence and Performance Management –

Enabling customers improve operational efficiencies, drive

transformation and change management initiatives by monitoring and

managing performance

• Information Management – Providing customers a competitive

edge through improved management of information

Wipro’s focus areas for Oracle Hyperion are:

• Oracle Hyperion Planning, Oracle Essbase and Oracle Hyperion

Cost and Profitablity Management(HCPM) on Oracle Exalytics

• Performance optimization and benchmarking

• Lower total cost of ownership

• Hyperion Profitability and Cost Management

• Account Reconciliation Manager

• Upgrades to Oracle Hyperion 11.1.2.3

• Oracle Hyperion on the cloud

Through our comprehensive Oracle Hyperion offerings, you can derive

valuable insights, improve your visibility and build agility into your entire

decision making process. It's this agility that your business requires to thrive

as financial conditions continue to change.

ORACLE APPLICATION DEVELOPMENT FRAMEWORK(ADF) MOBILE

MOBILITY

ORACLE SIEBEL OPEN UI - “RECHARGE USER EXPERIENCE”

ANALYTICS

For a large banking and financial services company, Wipro is building

Oracle Mobile ADF mobile solutions for sales organization.

Mining Operations Intelligence

Mining industry as a whole is highly volatile and prone to be affected by many

factors. The key challenges currently facing the industry are variable mine

output due to equipment breakdowns, lost production, inefficient asset

utilization. As part of a comprehensive solution to address the industry

challenges, Oracle and Wipro came together to co-develop a solution based

on the Oracle suite of products. The solution – Mining Operations Center,

encompasses the following key components:

• Mining Operations Center Platform

• Excel Templates to populate the data from non Oracle Enterprise

Resource Plannings

• Pre-built Oracle Warehouse Builder(OWB) scripts to upload the data

• Data Model to capture the key data elements

• Prebuilt reports and dashboards

• Oracle Oracle Real-Time Decisions(RTD) to address the key business

use cases like “Equipment Failure Prediction”

The solution delivers Production efficiency improvement by nearly 25% and

provides cycle time improvement of around 15%.

Enterprises today need insight into processes and results that will drive the

right decisions to deliver sustainable business performance. Business leaders,

who master the process to capture, store and translate enterprise wide data

into actionable business insights, will continue to outperform competition.

Wipro's Analytics services, help customers accelerate enterprise wide

performance through smart, agile and integrated analytical solutions and

frameworks. By bringing together the combined expertise of Analytics,

Business Intelligence, Performance Management and Information

Over 5.3 billion people i.e. 77% of the world's population are now on mobile.

This rapid proliferation of mobile technology allows for faster, cost-effective,

enhanced-capability devices along with a growing eco-system which often

overwhelms decision makers in taking the right steps to leverage this

technology to drive their business results.

While a vast majority of organizations have taken the 1st step with

Bring-your-own-device (BYOD) policies in place, very few organizations have

progressed beyond the messaging apps for their mobile workforce.

Management, we help customers derive valuable insights, make

informed decisions and drive revenues by harnessing and leveraging

enterprise information.

OUR OFFERINGS

While there are good examples of innovative use of mobile technology from

a customer-facing perspective, most businesses are yet to evolve the right

strategy to fully leverage mobile technologies.

06 07

Wipro's Oracle Service Offerings has mobile solutions to make

enterprises future ready. The solutions being built on hybrid technology

leverage Oracle Application Development Framework (ADF) Mobile

to extend enterprise applications to mobile.

Oracle ADF Mobile with Wipro's solution enhances end-user experience

across Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards and

Oracle Siebel CRM. The ERP agnostic solution works seamlessly across

Oracle ERP platforms and devices providing real-time and offline data

access through support, both on device and browser-based mobile

applications with a rich user interface.

For a Global Life Sciences Company, Oracle Siebel CRM Application has

been used by Medical Representatives to reach out to Physicians,

Opinion Leaders and Medical Organizations across the world. This

Application is now available on iPads/ Tabs.

To respond to the need of broad support of clients and devices, to ease

deployment, and to improve user experience for end users, Wipro along with

Oracle is building a Mobile solution on a new standard based, Open Client

which uses a single framework to meet the demand for a variety of CRM

service processes for Hi-tech and Manufacturing Industry customers.

We offer comprehensive services across:

• Business Analytics – Helping customers derive actionable insights

across key aspects concerning their customers, products and services

enabling them to make quicker, accurate decisions

• Business Intelligence and Performance Management –

Enabling customers improve operational efficiencies, drive

transformation and change management initiatives by monitoring and

managing performance

• Information Management – Providing customers a competitive

edge through improved management of information

Wipro’s focus areas for Oracle Hyperion are:

• Oracle Hyperion Planning, Oracle Essbase and Oracle Hyperion

Cost and Profitablity Management(HCPM) on Oracle Exalytics

• Performance optimization and benchmarking

• Lower total cost of ownership

• Hyperion Profitability and Cost Management

• Account Reconciliation Manager

• Upgrades to Oracle Hyperion 11.1.2.3

• Oracle Hyperion on the cloud

Through our comprehensive Oracle Hyperion offerings, you can derive

valuable insights, improve your visibility and build agility into your entire

decision making process. It's this agility that your business requires to thrive

as financial conditions continue to change.

ORACLE APPLICATION DEVELOPMENT FRAMEWORK(ADF) MOBILE

MOBILITY

ORACLE SIEBEL OPEN UI - “RECHARGE USER EXPERIENCE”

ANALYTICS

For a large banking and financial services company, Wipro is building

Oracle Mobile ADF mobile solutions for sales organization.

Mining Operations Intelligence

Mining industry as a whole is highly volatile and prone to be affected by many

factors. The key challenges currently facing the industry are variable mine

output due to equipment breakdowns, lost production, inefficient asset

utilization. As part of a comprehensive solution to address the industry

challenges, Oracle and Wipro came together to co-develop a solution based

on the Oracle suite of products. The solution – Mining Operations Center,

encompasses the following key components:

• Mining Operations Center Platform

• Excel Templates to populate the data from non Oracle Enterprise

Resource Plannings

• Pre-built Oracle Warehouse Builder(OWB) scripts to upload the data

• Data Model to capture the key data elements

• Prebuilt reports and dashboards

• Oracle Oracle Real-Time Decisions(RTD) to address the key business

use cases like “Equipment Failure Prediction”

The solution delivers Production efficiency improvement by nearly 25% and

provides cycle time improvement of around 15%.

Enterprises today need insight into processes and results that will drive the

right decisions to deliver sustainable business performance. Business leaders,

who master the process to capture, store and translate enterprise wide data

into actionable business insights, will continue to outperform competition.

Wipro's Analytics services, help customers accelerate enterprise wide

performance through smart, agile and integrated analytical solutions and

frameworks. By bringing together the combined expertise of Analytics,

Business Intelligence, Performance Management and Information

Over 5.3 billion people i.e. 77% of the world's population are now on mobile.

This rapid proliferation of mobile technology allows for faster, cost-effective,

enhanced-capability devices along with a growing eco-system which often

overwhelms decision makers in taking the right steps to leverage this

technology to drive their business results.

While a vast majority of organizations have taken the 1st step with

Bring-your-own-device (BYOD) policies in place, very few organizations have

progressed beyond the messaging apps for their mobile workforce.

Management, we help customers derive valuable insights, make

informed decisions and drive revenues by harnessing and leveraging

enterprise information.

OUR OFFERINGS

While there are good examples of innovative use of mobile technology from

a customer-facing perspective, most businesses are yet to evolve the right

strategy to fully leverage mobile technologies.

06 07

Database as a service (DBaaS)

DBaaS enables users to request database services and consume them

on-demand. Allows user to scale up or down depending on their workload

and understand the cost of services delivered, establishing accountability for

consumption of resources.

Credentials include

For a major telecom provider in Africa the Wipro team was involved in an

infrastructure redesign of the applications, web and database tier and

it included a database migration and compression of existing database.

Database was migrated to an Oracle Exadata X2 appliance which resulted

in an improved performance and memory utilization by 40%, reduced CPU

utilization by 10% and 60% savings in energy consumption and update of data

warehouse improved by 3x.

For a healthcare major in the US, Wipro prepared the architecture blueprint

and migrated their databases onto Oracle Exadata. This resulted in a 2x

improvement in database performance and 35% reduction in

memory utilization.

Wipro partnered with a leading bank in US, to help them migrate their legacy

IBM platform to Exadata for Workbench Client Portal, which services

their clients worldwide. The results included an increased database

performance along with improved speed of data delivery by 10x utilizing the

smart scan storage and caching technologies.

Oracle

ENGINEERED SYSTEMS

Oracle Exalytics

Oracle Exalytics implementation framework, this framework has been

specifically designed to help customers port their existing Oracle BI

implementations on Oracle Exalytics and take advantage of the Hardware

boosts. The framework takes two different routes based on whether the

customer is also implementing Oracle Business Intelligence

Application(OBIA) or not.

Credential: Leveraging this framework the Wipro team just concluded

a proof of concept for a Global Hi-Tech major where we successfully showed

a performance improvement of approximately 63X by migrating the existing

Oracle BI application and Oracle EssBase on to an Oracle Exalytics platform.

Oracle Exalogic

SOA on Demand – It is a pre-fabricated solution offering powered

by Oracle Exalogic Elastic Cloud platform. The offering includes optimized

virtual instances - both single and clustered - for Oracle Fusion

Middleware platform.

Credential: Wipro is working with a Retail Major in the UK to help them

improve their Oracle applications performance by leveraging the Oracle

Exalogic platform. The suggested solution along with Cloud Control will help

the retailer’s IT organization implement their own Private Cloud as well

as employ a usage-based charging across business units. It will also allow faster

time to market of new applications by allowing a template-based launch

of services through pre-built templates, which capture the service lifecycle.

Environment Assessment andRequirement Elicitation*

Strategy Formulation and Procurement

Sizing and HardwareProcurement*

Installation andConfiguration*

Collaboration with Oracle asDiamond Partners**

Strategic Planning for Seamless Data Migration

Exadata Migration Services

Features Enablement and Best Practice

Backup and Recovery Setup

OS, Storage and Database Patches and Policies

Configure HR (RAC) and DR

Performance and Resource Benchmarking

Segregation of Roles and Responsibilities


Monitoring and Troubleshooting

Patching and Upgrading Exadata

Continued Service Improvement

Oracle Exadata

Wipro being the market leader offers Oracle Exadata management services

to its customers. Wipro offers end-to-end services on Oracle Exadata,

starting from planning, initiation, sizing, procurement, commissioning,

migration and support services.

Oracle Engineered Systems combine best-of-breed hardware and software components with several transformative technical innovations. The

engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.

We at Wipro have been an early proponent of engineered systems and have successfully delivered their benefits to several of our customers. Wipro

offers a range of services across consulting, implementations, consolidation, migration, testing and maintenance of Oracle Engineered Systems. A few

of our key offerings are listed below:

Some of the other key Solutions are:

More and more customers are looking to leverage the power of Oracle

Exalytics for its support of in-memory BI, high density visualizations and

huge performance benefits.

Implementation of Oracle Endeca Information Discovery along with

Oracle Business Intelligence Enterprise Edition(OBIEE) or structured as

well as unstructured data discovery and analysis.

A multi-domain Master Data Management(MDM) solution configured for

Omni-channel commerce, includes data models, workflows, integrations

and data quality dashboards.

With the online retail trend catching up and number of retail and deal

based websites coming up, customer satisfaction becomes critical.

A mobile customer now has more information he gets in a single page

than before. The same customer acts as a source of information through

direct interaction such as call center survey, website survey and indirect

ones such as comments on social media (Twitter), review comment on

products page or comments on blogs. The solution can help discover

1. Migration of Oracle Business Intelligence(BI) to Oracle

Exalytics Environment

2. Data discovery using Oracle Endeca Information Discovery

(OEID)

3. Retail Master

4. Online Retail Business Interaction Trend (ORBIT)

answers to known and unknown questions from structured as well as

unstructured data sources. The solution can be used as template for

similar development projects.

The tool developed using Excel macros is used to report data lineage

from physical layer to presentation layer of the Oracle BI metadata

repository. The tool is being enhanced to show the lineage for Informatica

as well. It enables user to customize the output of the lineage tool.

Oracle BI design document generator is a browser based tool that creates

a low level technical design document from an Oracle BI metadata

repository. The tool is compatible with all versions of Oracle BI. It saves on-

time required for technical design document generation. It generates

100% accurate and up-to-date documentation.

Wipro's proprietary tool that helps analyze the complexity of OBI

application and presents findings in intuitive way. The tool also

recommends the path to take during an Oracle BI upgrade. It Helps to

suggest the best upgrade path to customer depending on the complexity

of their implementation.

5. Oracle BI Data Lineage Tool

6. Oracle BI Design Document Generator

7. Upgrade Analyzer Tool

08 09

Database as a service (DBaaS)

DBaaS enables users to request database services and consume them

on-demand. Allows user to scale up or down depending on their workload

and understand the cost of services delivered, establishing accountability for

consumption of resources.

Credentials include

For a major telecom provider in Africa the Wipro team was involved in an

infrastructure redesign of the applications, web and database tier and

it included a database migration and compression of existing database.

Database was migrated to an Oracle Exadata X2 appliance which resulted

in an improved performance and memory utilization by 40%, reduced CPU

utilization by 10% and 60% savings in energy consumption and update of data

warehouse improved by 3x.

For a healthcare major in the US, Wipro prepared the architecture blueprint

and migrated their databases onto Oracle Exadata. This resulted in a 2x

improvement in database performance and 35% reduction in

memory utilization.

Wipro partnered with a leading bank in US, to help them migrate their legacy

IBM platform to Exadata for Workbench Client Portal, which services

their clients worldwide. The results included an increased database

performance along with improved speed of data delivery by 10x utilizing the

smart scan storage and caching technologies.

Oracle

ENGINEERED SYSTEMS

Oracle Exalytics

Oracle Exalytics implementation framework, this framework has been

specifically designed to help customers port their existing Oracle BI

implementations on Oracle Exalytics and take advantage of the Hardware

boosts. The framework takes two different routes based on whether the

customer is also implementing Oracle Business Intelligence

Application(OBIA) or not.

Credential: Leveraging this framework the Wipro team just concluded

a proof of concept for a Global Hi-Tech major where we successfully showed

a performance improvement of approximately 63X by migrating the existing

Oracle BI application and Oracle EssBase on to an Oracle Exalytics platform.

Oracle Exalogic

SOA on Demand – It is a pre-fabricated solution offering powered

by Oracle Exalogic Elastic Cloud platform. The offering includes optimized

virtual instances - both single and clustered - for Oracle Fusion

Middleware platform.

Credential: Wipro is working with a Retail Major in the UK to help them

improve their Oracle applications performance by leveraging the Oracle

Exalogic platform. The suggested solution along with Cloud Control will help

the retailer’s IT organization implement their own Private Cloud as well

as employ a usage-based charging across business units. It will also allow faster

time to market of new applications by allowing a template-based launch

of services through pre-built templates, which capture the service lifecycle.

Environment Assessment andRequirement Elicitation*


Sizing and HardwareProcurement*

Installation andConfiguration*

Collaboration with Oracle asDiamond Partners**

Strategic Planning for Seamless Data Migration

Exadata Migration Services

Features Enablement and Best Practice

Backup and Recovery Setup

OS, Storage and Database Patches and Policies

Configure HR (RAC) and DR

Performance and Resource Benchmarking

Segregation of Roles and Responsibilities


Monitoring and Troubleshooting

Patching and Upgrading Exadata

Continued Service Improvement

Oracle Exadata

Wipro being the market leader offers Oracle Exadata management services

to its customers. Wipro offers end-to-end services on Oracle Exadata,

starting from planning, initiation, sizing, procurement, commissioning,

migration and support services.

Oracle Engineered Systems combine best-of-breed hardware and software components with several transformative technical innovations. The

engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.

We at Wipro have been an early proponent of engineered systems and have successfully delivered their benefits to several of our customers. Wipro

offers a range of services across consulting, implementations, consolidation, migration, testing and maintenance of Oracle Engineered Systems. A few

of our key offerings are listed below:

Some of the other key Solutions are:

More and more customers are looking to leverage the power of Oracle

Exalytics for its support of in-memory BI, high density visualizations and

huge performance benefits.

Implementation of Oracle Endeca Information Discovery along with

Oracle Business Intelligence Enterprise Edition(OBIEE) or structured as

well as unstructured data discovery and analysis.

A multi-domain Master Data Management(MDM) solution configured for

Omni-channel commerce, includes data models, workflows, integrations

and data quality dashboards.

With the online retail trend catching up and number of retail and deal

based websites coming up, customer satisfaction becomes critical.

A mobile customer now has more information he gets in a single page

than before. The same customer acts as a source of information through

direct interaction such as call center survey, website survey and indirect

ones such as comments on social media (Twitter), review comment on

products page or comments on blogs. The solution can help discover

1. Migration of Oracle Business Intelligence(BI) to Oracle

Exalytics Environment

2. Data discovery using Oracle Endeca Information Discovery

(OEID)

3. Retail Master

4. Online Retail Business Interaction Trend (ORBIT)

answers to known and unknown questions from structured as well as

unstructured data sources. The solution can be used as template for

similar development projects.

The tool developed using Excel macros is used to report data lineage

from physical layer to presentation layer of the Oracle BI metadata

repository. The tool is being enhanced to show the lineage for Informatica

as well. It enables user to customize the output of the lineage tool.

Oracle BI design document generator is a browser based tool that creates

a low level technical design document from an Oracle BI metadata

repository. The tool is compatible with all versions of Oracle BI. It saves on-

time required for technical design document generation. It generates

100% accurate and up-to-date documentation.

Wipro's proprietary tool that helps analyze the complexity of OBI

application and presents findings in intuitive way. The tool also

recommends the path to take during an Oracle BI upgrade. It Helps to

suggest the best upgrade path to customer depending on the complexity

of their implementation.

5. Oracle BI Data Lineage Tool

6. Oracle BI Design Document Generator

7. Upgrade Analyzer Tool

08 09

WIPRO OZONE LAB: STATE-OF-THE-ART LAB TO SHOWCASE OUR FUTURE READY BUSINESS PROCESSES

Key Benefits of Wipro EasyU:

Wipro EasyU accelerates the upgrade process and frees the customer

from the normally tedious process of upgrade. Some of the most

significant impacts are:

• De-risks upgrade projects and provides more predictability by making

it accurate, reliable and enabling repeatability every time

• Accelerate upgrade assessment and upgrade execution, saves 40%

time and effort in technical upgrade assessment

• Support across the lifecycle of upgrade – “Assessment to Attain”

• Efficient Resource planning and Project management

• Automated upgrade of custom components helps in reducing overall

upgrade program timeline by 22%

As businesses look to recalibrate directions to keep up with the times, IT

enabled transformation solutions assume enormous significance.

Wipro has conceived ‘OZONE’ (OracleZone) an interactive Oracle

solutions laboratory. The lab, which is housed in the Wipro Bangalore

facility is based on the concept of 'Labs on Hire' and is also available as

a “Lab on Cloud”. The purpose and intent of the laboratory is to provide

customers a 'Test Bed' to find Oracle enabled solutions for their

business needs.

The OZONE lab is helping Wipro customers with:

Assessment of Oracle applications capabilities to solve business

pain points

Provide re-usable Oracle assets which can be used to build a

business case for actual implementation

‘Proof of Concepts’ on Oracle Fusion Applications

Key features of Wipro EasyU are as follows:

Automatically captures:

Customizations of various objects

Actual usage patterns of various elements

Critical application information

Dependency between objects

Provides Detailed Insights Like:

Impact on reports, forms and related tables

Objects affected

Object categorization – simple, medium and complex

UPGRADE SOLUTION - WIPRO EASYU

Rapid and Efficient Upgrade for Your Products -

Available for Oracle E-Business Suite, Oracle PeopleSoft, Oracle Siebel CRM,Oracle JD Edwards

There is an increasing trend of organizations wanting to upgrade to the next version of Oracle Applications. This is driven by many factors including business

regulatory needs and/or technical/cost reasons including de-support and availability of latest versions. Customers face challenges in defining right approach for

upgrade and speed to upgrade. Customers are looking for a fast, efficient and result oriented upgrade.

Wipro EasyU, a breakthrough innovation by Wipro, is an upgrade tool that promises a quick and comprehensive impact analysis of Oracle landscape and

automated upgrade of custom components. Wipro EasyU provides easy-to-understand, accurate, reliable information, which enables customers to make the right

decision, when upgrading to Oracle Applications.

Automate the Upgrade activity for Developer

(Oracle E-Business Suite & Oracle’s Siebel CRM)

Auto scan the custom code

Suggests solut ions for replacing impacted objects

and script conversions

Automatically applies suggestions and compiles the codes

The Developer Module is devised as a standalone Java tool that assists the

developer by performing automatic upgrade of custom components.

This additional module automatically scans and replaces affected objects,

minimizes errors, improves quality, builds repositories, accelerates retro

fitment and offers cost benefits.

Customer Speak

We are very impressed with the reduction in assessment

time frame as well as better planning enabled by using the

tools associated with Wipro’s ‘Easy-Upgrade’ solution for

Oracle E-Business Suite.

- Andy Nallappan, CIO Enterprise Applications, Global Hi-Tech

Company.

We are very pleased to be working with Wipro in this

upgrade project and the progress we are making. In Wipro

we have a partner who understands our industry and has

proven expertise across the various modules of this suite.

We are working jointly to implement a robust and cost

effective solution of our company.

- Richard Myers, Oracle Upgrade Project Manager, Global

Utilities Company.

10 11

WIPRO OZONE LAB: STATE-OF-THE-ART LAB TO SHOWCASE OUR FUTURE READY BUSINESS PROCESSES

Key Benefits of Wipro EasyU:

Wipro EasyU accelerates the upgrade process and frees the customer

from the normally tedious process of upgrade. Some of the most

significant impacts are:

• De-risks upgrade projects and provides more predictability by making

it accurate, reliable and enabling repeatability every time

• Accelerate upgrade assessment and upgrade execution, saves 40%

time and effort in technical upgrade assessment

• Support across the lifecycle of upgrade – “Assessment to Attain”

• Efficient Resource planning and Project management

• Automated upgrade of custom components helps in reducing overall

upgrade program timeline by 22%

As businesses look to recalibrate directions to keep up with the times, IT

enabled transformation solutions assume enormous significance.

Wipro has conceived ‘OZONE’ (OracleZone) an interactive Oracle

solutions laboratory. The lab, which is housed in the Wipro Bangalore

facility is based on the concept of 'Labs on Hire' and is also available as

a “Lab on Cloud”. The purpose and intent of the laboratory is to provide

customers a 'Test Bed' to find Oracle enabled solutions for their

business needs.

The OZONE lab is helping Wipro customers with:

Assessment of Oracle applications capabilities to solve business

pain points

Provide re-usable Oracle assets which can be used to build a

business case for actual implementation

‘Proof of Concepts’ on Oracle Fusion Applications

Key features of Wipro EasyU are as follows:

Automatically captures:

Customizations of various objects

Actual usage patterns of various elements

Critical application information

Dependency between objects

Provides Detailed Insights Like:

Impact on reports, forms and related tables

Objects affected

Object categorization – simple, medium and complex

UPGRADE SOLUTION - WIPRO EASYU

Rapid and Efficient Upgrade for Your Products -

Available for Oracle E-Business Suite, Oracle PeopleSoft, Oracle Siebel CRM,Oracle JD Edwards

There is an increasing trend of organizations wanting to upgrade to the next version of Oracle Applications. This is driven by many factors including business

regulatory needs and/or technical/cost reasons including de-support and availability of latest versions. Customers face challenges in defining right approach for

upgrade and speed to upgrade. Customers are looking for a fast, efficient and result oriented upgrade.

Wipro EasyU, a breakthrough innovation by Wipro, is an upgrade tool that promises a quick and comprehensive impact analysis of Oracle landscape and

automated upgrade of custom components. Wipro EasyU provides easy-to-understand, accurate, reliable information, which enables customers to make the right

decision, when upgrading to Oracle Applications.

Automate the Upgrade activity for Developer

(Oracle E-Business Suite & Oracle’s Siebel CRM)

Auto scan the custom code

Suggests solut ions for replacing impacted objects

and script conversions

Automatically applies suggestions and compiles the codes

The Developer Module is devised as a standalone Java tool that assists the

developer by performing automatic upgrade of custom components.

This additional module automatically scans and replaces affected objects,

minimizes errors, improves quality, builds repositories, accelerates retro

fitment and offers cost benefits.

Customer Speak

We are very impressed with the reduction in assessment

time frame as well as better planning enabled by using the

tools associated with Wipro’s ‘Easy-Upgrade’ solution for

Oracle E-Business Suite.

- Andy Nallappan, CIO Enterprise Applications, Global Hi-Tech

Company.

We are very pleased to be working with Wipro in this

upgrade project and the progress we are making. In Wipro

we have a partner who understands our industry and has

proven expertise across the various modules of this suite.

We are working jointly to implement a robust and cost

effective solution of our company.

- Richard Myers, Oracle Upgrade Project Manager, Global

Utilities Company.

10 11

CUSTOMER EXPERIENCE

User experience assessment and modeling

Single view of customer across channels that maximizes sales

and service revenues through intelligent and consultative selling

Experience optimizers include business process assessments

and business process re-engineering and automation

Actionable customer insights using predictive intelligence models

across cross-channel data spanning store, social, web and mobile

WIPRO CX VALUE PROPOSITION

Wipro’s Customer experience suite comprises of the following platforms and services:

Wipro, together with Oracle, has conceptualized a solution offering for the Automotive Original Equipment Manufacturers (OEMs), NSCs, Importers,

Dealers and Dealer groups to manage and deliver a seamless integrated customer experience to vehicle owners throughout the post- sale, after-sales

service and warranty lifecycle.

The integrated CRM solution encompasses customer service contact centers, vehicle owner portals, real-time vehicle diagnostics through telematics,

repair center, technical collaboration between the repair center & technical assistance center, social CRM and Social Media integration, warranty claims

process and settlement, supplier recovery, failure analysis, Warranty performance management.

Wipro is enabling a Global Motor Sports manufacturing powerhouse transform their after sales service operations, by Stream lining their warranty

administration and claims processing. We have helped in reducing the cost for warranty transaction by 30%.

The solution stiches together several Oracle products including Oracle Siebel Automotive CRM, Oracle Warranty Management, Oracle Siebel Dealer

Portal, Oracle Siebel, Oracle Marketing, Oracle Policy Automation and Oracle Business Intelligence (BI).

Wipro CX-Automotive After-Sales solution for delivering Industry leading Customer Experience in Automotive After-Sales

Service & Warranty Lifecycle

Wipro suite of platforms and services helps enterprises enhance

customer experience by:

Delivering consistent omni-channel user experience

Enabling multi-channel commerce

Enhancing customer satisfaction and loyalty

Global Enterprises are fast embracing the digital space and are reshaping

the way consumers discover, interact, collaborate and deliver value from

their products and services. The current customer experience eco-system

demands a seamless integration of consumer, partner and IT systems.

Enterprises are looking for integrated approach that will help them align

their investments with their customers' most pressing needs.

Wipro CX solution, empowers enterprises with key building blocks to

build tomorrow’s enterprise that caters and delights the next-gen

customer base. Wipro’s cutting edge CX solutions, deliver business

capabilities which enable organizations to generate profitable revenues

Wipro, together with Oracle, has conceptualized a joint offering for cross channel customer experience for Banking. The solution developed by Oracle

addresses multiple use cases including customer online evaluation, cross channel sales optimization, Marketing Lifecycle Management.

The solution is built with integration between Oracle Siebel Call Center, Oracle Sales Cloud, Oracle Eloqua, Oracle RightNow, Oracle Business

Intelligence Enterprise Edition (OBIEE), Oracle Endeca Information Discovery, Oracle Real Time Decision(RTD).

CX for Delivering Cross Channel Customer Experience for Banking

WIPRO REACH – DIGITAL MARKETING PLATFORM

INTEGRATED ACROSS

Web Mobile E-Commerce Social E-mail

Branding & Marketing Communication Digital Commerce Collaboration

Ÿ Campaign management

Ÿ Multi-channel marketing & publishing

Ÿ Web, Mobile & Social Analytics

Ÿ Customer, employee, partner and investor communication

Ÿ Transpromo/print separation

Ÿ 360 degree communication

Ÿ Online shopping

Ÿ Merchandising

Ÿ Catalogue management

Ÿ Up-sell/cross-sell promotions

Ÿ Mobile

Ÿ Social

Ÿ Partner, vendor, supplier collaboration

Ÿ Social collaboration

Ÿ Unified communication and collaboration

Digital Marketing Platform

It is becoming imperative for Enterprises to leverage digital channels such as Social (Facebook, Twitter), Web, Mobile, Email where consumers are spending

increasing time. Enterprises across industries are leveraging the power of Web and Social channels to engage and retain customers.

Wipro helps enterprises implement their digital marketing programs through a robust, scalable and integrated digital marketing platform – Wipro Reach.

Wipro Reach enables the realization of marketing goals by leveraging the best practices in the areas of campaign management, multi-channel publishing

management, web content management, digital asset management and social analytics.

from seamless and intelligent customer experience, and also improve

customer satisfaction and employee productivity. Wipro’s Customer

Experience services help enterprises convert this digital vision into

IT reality.

For a large banking and financial services company, Wipro is building ADF mobile solutions for sales organization. The solution will provide the client sales

team with Contact Management, Deal Management, Activity and Call Reports and Client 360 Degree View.

For an Oil E&P Major, Wipro helped bring about control & standardization in communication across the global content publishing platform, by helping

them listen and respond to social buzz and influence perception. Wipro helped in Annual cost savings of US$ 10M in managing application & technology

infrastructure.

12 13

CUSTOMER EXPERIENCE

User experience assessment and modeling

Single view of customer across channels that maximizes sales

and service revenues through intelligent and consultative selling

Experience optimizers include business process assessments

and business process re-engineering and automation

Actionable customer insights using predictive intelligence models

across cross-channel data spanning store, social, web and mobile

WIPRO CX VALUE PROPOSITION

Wipro’s Customer experience suite comprises of the following platforms and services:

Wipro, together with Oracle, has conceptualized a solution offering for the Automotive Original Equipment Manufacturers (OEMs), NSCs, Importers,

Dealers and Dealer groups to manage and deliver a seamless integrated customer experience to vehicle owners throughout the post- sale, after-sales

service and warranty lifecycle.

The integrated CRM solution encompasses customer service contact centers, vehicle owner portals, real-time vehicle diagnostics through telematics,

repair center, technical collaboration between the repair center & technical assistance center, social CRM and Social Media integration, warranty claims

process and settlement, supplier recovery, failure analysis, Warranty performance management.

Wipro is enabling a Global Motor Sports manufacturing powerhouse transform their after sales service operations, by Stream lining their warranty

administration and claims processing. We have helped in reducing the cost for warranty transaction by 30%.

The solution stiches together several Oracle products including Oracle Siebel Automotive CRM, Oracle Warranty Management, Oracle Siebel Dealer

Portal, Oracle Siebel, Oracle Marketing, Oracle Policy Automation and Oracle Business Intelligence (BI).

Wipro CX-Automotive After-Sales solution for delivering Industry leading Customer Experience in Automotive After-Sales

Service & Warranty Lifecycle

Wipro suite of platforms and services helps enterprises enhance

customer experience by:

Delivering consistent omni-channel user experience

Enabling multi-channel commerce

Enhancing customer satisfaction and loyalty

Global Enterprises are fast embracing the digital space and are reshaping

the way consumers discover, interact, collaborate and deliver value from

their products and services. The current customer experience eco-system

demands a seamless integration of consumer, partner and IT systems.

Enterprises are looking for integrated approach that will help them align

their investments with their customers' most pressing needs.

Wipro CX solution, empowers enterprises with key building blocks to

build tomorrow’s enterprise that caters and delights the next-gen

customer base. Wipro’s cutting edge CX solutions, deliver business

capabilities which enable organizations to generate profitable revenues

Wipro, together with Oracle, has conceptualized a joint offering for cross channel customer experience for Banking. The solution developed by Oracle

addresses multiple use cases including customer online evaluation, cross channel sales optimization, Marketing Lifecycle Management.

The solution is built with integration between Oracle Siebel Call Center, Oracle Sales Cloud, Oracle Eloqua, Oracle RightNow, Oracle Business

Intelligence Enterprise Edition (OBIEE), Oracle Endeca Information Discovery, Oracle Real Time Decision(RTD).

CX for Delivering Cross Channel Customer Experience for Banking

WIPRO REACH – DIGITAL MARKETING PLATFORM

INTEGRATED ACROSS

Web Mobile E-Commerce Social E-mail

Branding & Marketing Communication Digital Commerce Collaboration

Ÿ Campaign management

Ÿ Multi-channel marketing & publishing

Ÿ Web, Mobile & Social Analytics

Ÿ Customer, employee, partner and investor communication

Ÿ Transpromo/print separation

Ÿ 360 degree communication

Ÿ Online shopping

Ÿ Merchandising

Ÿ Catalogue management

Ÿ Up-sell/cross-sell promotions

Ÿ Mobile

Ÿ Social

Ÿ Partner, vendor, supplier collaboration

Ÿ Social collaboration

Ÿ Unified communication and collaboration

Digital Marketing Platform

It is becoming imperative for Enterprises to leverage digital channels such as Social (Facebook, Twitter), Web, Mobile, Email where consumers are spending

increasing time. Enterprises across industries are leveraging the power of Web and Social channels to engage and retain customers.

Wipro helps enterprises implement their digital marketing programs through a robust, scalable and integrated digital marketing platform – Wipro Reach.

Wipro Reach enables the realization of marketing goals by leveraging the best practices in the areas of campaign management, multi-channel publishing

management, web content management, digital asset management and social analytics.

from seamless and intelligent customer experience, and also improve

customer satisfaction and employee productivity. Wipro’s Customer

Experience services help enterprises convert this digital vision into

IT reality.

For a large banking and financial services company, Wipro is building ADF mobile solutions for sales organization. The solution will provide the client sales

team with Contact Management, Deal Management, Activity and Call Reports and Client 360 Degree View.

For an Oil E&P Major, Wipro helped bring about control & standardization in communication across the global content publishing platform, by helping

them listen and respond to social buzz and influence perception. Wipro helped in Annual cost savings of US$ 10M in managing application & technology

infrastructure.

12 13


A comprehensive digital marketing platform supports an enterprise's end-to-end marketing operations, including Branding & Marketing, Communication, Digital

Commerce and Collaboration.

WIPRO ORACLE-RIGHTNOW SOLUTIONS

The solution connects Oracle RightNow multi-channel CX capabilities with the robust sales, marketing and order

management capabilities of Siebel CRM. It alternatively introduces an additional channel support of social media,

chat, email, etc. using RNT without worrying about losing a 360 degree view of the customer on account of

multiple applications

OracleSiebel-Oracle RightNow Integration Solution

Wipro’s SMS Integration provides an instant update to customers about any enquiry, order, opportunity, etc. using

Wipro’s RNT to SMS solutionSMS Integration

The Wipro Bulk FAQ Check links solution uses RightNow connect APIs to read FAQ report and publishes list of

answers with a check for broken links in HTML and URL answers. It keeps your knowledge base broken link free

with just a click. This functionality applies to hyperlinks and links to other answers as well

Wipro Bulk FAQs Check Links

The Oracle RightNow CRM offline solution allows the staff members to work with Oracle RightNow sales even

when they are not connected to the Internet. Sales people can create leads and opportunities while they are

offline, which is a critical functionality for any representative

OracleRightNow CRM offline

Wipro has strong capabilities in Oracle RightNow and deliver the

best-in-class expertise, through our talented resource pool of

professionals, who are consistently trained on new technologies and

multiple industry applications. Wipro has more than 100 Oracle RightNow

CX consultants worldwide, as well as experienced professionals across

industry specific solutions in BFSI, High Technology, Retail & CPG, Telecom,

etc. and RightNow certified Sales and Pre-Sales teams.

WIPRO OFFERINGS ON ORACLE RIGHTNOW

Wipro has strong expertise developed over years in Product evaluation,

Implementation, Support and Testing & Consolidation. Also, the Point

solutions – Email & Chat integration, Cloud monitoring, Self service &

Customer portal, Knowledge management, Customer survey and

Analytics & Reporting are an area of expertise for us.

14 15


A comprehensive digital marketing platform supports an enterprise's end-to-end marketing operations, including Branding & Marketing, Communication, Digital

Commerce and Collaboration.

WIPRO ORACLE-RIGHTNOW SOLUTIONS

The solution connects Oracle RightNow multi-channel CX capabilities with the robust sales, marketing and order

management capabilities of Siebel CRM. It alternatively introduces an additional channel support of social media,

chat, email, etc. using RNT without worrying about losing a 360 degree view of the customer on account of

multiple applications

OracleSiebel-Oracle RightNow Integration Solution

Wipro’s SMS Integration provides an instant update to customers about any enquiry, order, opportunity, etc. using

Wipro’s RNT to SMS solutionSMS Integration

The Wipro Bulk FAQ Check links solution uses RightNow connect APIs to read FAQ report and publishes list of

answers with a check for broken links in HTML and URL answers. It keeps your knowledge base broken link free

with just a click. This functionality applies to hyperlinks and links to other answers as well

Wipro Bulk FAQs Check Links

The Oracle RightNow CRM offline solution allows the staff members to work with Oracle RightNow sales even

when they are not connected to the Internet. Sales people can create leads and opportunities while they are

offline, which is a critical functionality for any representative

OracleRightNow CRM offline

Wipro has strong capabilities in Oracle RightNow and deliver the

best-in-class expertise, through our talented resource pool of

professionals, who are consistently trained on new technologies and

multiple industry applications. Wipro has more than 100 Oracle RightNow

CX consultants worldwide, as well as experienced professionals across

industry specific solutions in BFSI, High Technology, Retail & CPG, Telecom,

etc. and RightNow certified Sales and Pre-Sales teams.

WIPRO OFFERINGS ON ORACLE RIGHTNOW

Wipro has strong expertise developed over years in Product evaluation,

Implementation, Support and Testing & Consolidation. Also, the Point

solutions – Email & Chat integration, Cloud monitoring, Self service &

Customer portal, Knowledge management, Customer survey and

Analytics & Reporting are an area of expertise for us.

14 15

The banking and financial services industry is constantly evolving thanks to

increased complexity in the business conditions and intense competition. These

changes have spawned several opportunities as companies gear themselves to

handle regulatory compliance, rising total costs, operational efficiencies, multiple

customer touch points and increased customer expectation.

Wipro’s solutions across retail, enterprise & investment banking, regulatory

risk & compliance, channels, payments, lending, mortgage and wealth

management address transformational changes for banks. Wipro offers an

overall program management and a wide spectrum of services ranging from

Risk and Finance Transformation Services with Oracle Financial

Services Analytical Applications

Wipro Easy U Oracle Financial Services Analytical Applications –

Wipro solution for an accelerated Oracle Financial Services

Analytical Applications upgrade

Wipro’s offerings on Oracle Financial Services Analytical Applications

(OFSAA) helps financial institutions to meet Basel II compliance, prepare for

Basel III, address internal compliance needs, meet all analytical needs in the

areas of enterprise performance management and customer analytics and

develop a single analytical data warehouse.

Oracle Financial Services Analytical Applications (OFSAA) and Oracle

Financials Accounting Hub(FAH), enabling the bank to move into

advanced credit risk framework and automate regulatory

report submission.

Banks are expected to upgrade to Oracle Financial Services Analytical

Applications 7.x to overcome challenges like huge set of data, need for an

integrated web based analytical application. The new Oracle Financial

Services Analytical Applications platform will also allow the banks to choose

from a host of integrated applications ranging from performance

management, risk management, governance and compliance and

customer insight.

Wipro offers “Wipro Easy U OFSA” solution to banks who are existing OFSA

users. The Wipro Easy U OFSA will enable the banks to automatically assess

the degree of customization and identify potential roadblocks. Post

assessment, the migration of data/metadata is completed with minimal

manual intervention by the Migrator.

BANKING & FINANCIAL SERVICES

• Reduce Total cost of

Ownership

• Utilize proven

methodology for

accelerated implementation

• Achieve delivery excellence

Core Banking Transformation Services with Oracle FLEXCUBE

Wipro has extensive capabilities to provide comprehensive support to banks and financial

institutions in implementing strategic core banking transformation projects using Oracle

FLEXCUBE. Wipro’s services capability helps banks to implement core banking solutions faster at

an optimized cost and achieve quick wins across the project lifecycle.

Wipro is working as implementation and integration partner with a leading US Bank for their

global expansion to multi countries using Oracle FLEXCUBE.

Enterprise Finance Modernization with Oracle

Wipro brings extensive experience to assist financial institutions achieve

their Finance Modernization objectives, leveraging Oracle’s portfolio

of products such as Oracle EGL, Oracle Financial Accounting Hub(FAH),

OFSAA EPM, Oracle Hyperion and Oracle Business Intelligence

Enterprise Edition. Wipro’s solution for finance modernization consists of:

• Oracle Financial Services Analytical Applications (OFSAA) EPM suite

and the profitability solution

• Oracle ERP solution portfolio which includes Wipro Pathfinder, Wipro

EasyU and FAH accelerator

For a Global Bank, Wipro helped in consolidating its primary Oracle

PeopleSoft General Ledger (GL) import and posting data from rest of

the other 50+ countries in a very short span of time. Wipro re-looked

into all the Oracle PeopleSoft processes like end-to-end ADB ledger

processing, Revaluation process, Data partitioning, etc. and fine-tuned

them one by one.

consulting, business analysis, implementation, development, system

integration, data migration & testing and continuous support for Oracle

FLEXCUBE and Oracle Financial Services Analytical Applications (OFSAA).

Wipro’s banking and financial services practice has partnered with over 50 of

the world’s leading banks, including 4 of the top 5 global banks. Our expertise

with a wide range of core banking and banking analytics platforms along with

our unique quality methodology, the Wipro Way (a combination of Six Sigma,

Lean, Kaizen and CMM) help banks achieve greater agility, enhanced efficiency

and unmatched business value.

16 17

The banking and financial services industry is constantly evolving thanks to

increased complexity in the business conditions and intense competition. These

changes have spawned several opportunities as companies gear themselves to

handle regulatory compliance, rising total costs, operational efficiencies, multiple

customer touch points and increased customer expectation.

Wipro’s solutions across retail, enterprise & investment banking, regulatory

risk & compliance, channels, payments, lending, mortgage and wealth

management address transformational changes for banks. Wipro offers an

overall program management and a wide spectrum of services ranging from

Risk and Finance Transformation Services with Oracle Financial

Services Analytical Applications

Wipro Easy U Oracle Financial Services Analytical Applications –

Wipro solution for an accelerated Oracle Financial Services

Analytical Applications upgrade

Wipro’s offerings on Oracle Financial Services Analytical Applications

(OFSAA) helps financial institutions to meet Basel II compliance, prepare for

Basel III, address internal compliance needs, meet all analytical needs in the

areas of enterprise performance management and customer analytics and

develop a single analytical data warehouse.

Oracle Financial Services Analytical Applications (OFSAA) and Oracle

Financials Accounting Hub(FAH), enabling the bank to move into

advanced credit risk framework and automate regulatory

report submission.

Banks are expected to upgrade to Oracle Financial Services Analytical

Applications 7.x to overcome challenges like huge set of data, need for an

integrated web based analytical application. The new Oracle Financial

Services Analytical Applications platform will also allow the banks to choose

from a host of integrated applications ranging from performance

management, risk management, governance and compliance and

customer insight.

Wipro offers “Wipro Easy U OFSA” solution to banks who are existing OFSA

users. The Wipro Easy U OFSA will enable the banks to automatically assess

the degree of customization and identify potential roadblocks. Post

assessment, the migration of data/metadata is completed with minimal

manual intervention by the Migrator.

BANKING & FINANCIAL SERVICES

• Reduce Total cost of

Ownership

• Utilize proven

methodology for

accelerated implementation

• Achieve delivery excellence

Core Banking Transformation Services with Oracle FLEXCUBE

Wipro has extensive capabilities to provide comprehensive support to banks and financial

institutions in implementing strategic core banking transformation projects using Oracle

FLEXCUBE. Wipro’s services capability helps banks to implement core banking solutions faster at

an optimized cost and achieve quick wins across the project lifecycle.

Wipro is working as implementation and integration partner with a leading US Bank for their

global expansion to multi countries using Oracle FLEXCUBE.

Enterprise Finance Modernization with Oracle

Wipro brings extensive experience to assist financial institutions achieve

their Finance Modernization objectives, leveraging Oracle’s portfolio

of products such as Oracle EGL, Oracle Financial Accounting Hub(FAH),

OFSAA EPM, Oracle Hyperion and Oracle Business Intelligence

Enterprise Edition. Wipro’s solution for finance modernization consists of:

• Oracle Financial Services Analytical Applications (OFSAA) EPM suite

and the profitability solution

• Oracle ERP solution portfolio which includes Wipro Pathfinder, Wipro

EasyU and FAH accelerator

For a Global Bank, Wipro helped in consolidating its primary Oracle

PeopleSoft General Ledger (GL) import and posting data from rest of

the other 50+ countries in a very short span of time. Wipro re-looked

into all the Oracle PeopleSoft processes like end-to-end ADB ledger

processing, Revaluation process, Data partitioning, etc. and fine-tuned

them one by one.

consulting, business analysis, implementation, development, system

integration, data migration & testing and continuous support for Oracle

FLEXCUBE and Oracle Financial Services Analytical Applications (OFSAA).

Wipro’s banking and financial services practice has partnered with over 50 of

the world’s leading banks, including 4 of the top 5 global banks. Our expertise

with a wide range of core banking and banking analytics platforms along with

our unique quality methodology, the Wipro Way (a combination of Six Sigma,

Lean, Kaizen and CMM) help banks achieve greater agility, enhanced efficiency

and unmatched business value.

16 17

The challenge for the telecom retail industry lies in streamlining

processes, integration of real-time inventory and reduction

in operations costs. Wipro’s Telecom Retail Point Of Solution (RPOS)

addresses the telecom retail provider challenge by completely integrating

the POS outlets to the back/central offices and providing

a consistent view of the inventory. Wipro’s solution is built on Oracle

Retail applications and works on top of Oracle ERP.

Wipro’s finance back office solution is a complete toolkit that rapidly

deploys a Finance Back Office solution specific to Telecom B2B & B2C

customers (works more seamlessly along with the TAM & TRPOS

solutions).

It is an accelerator toolkit built over Oracle E-Business Suite.

The solution consists of detailed finance blueprints and telecom

scenarios built on the ARIS platform. The solution is enhanced to include

all major accounting process scenarios, variations, and best practices

COMMUNICATIONS

Wipro’s Communication group is centered on providing a full range of

services to the community of global Communication Service Providers

(CSP). From providing strategic consulting for undertaking large scale IT

and process transformations to managing the operations and management

of complex B/OSS IT platforms, Wipro has established itself as a leading

provider of professional services to CSPs across the globe.

The biggest challenge for CSPs today is to transform their legacy IT

platforms to support the next generation business models, and agility

The Telecom Asset Management Solution from Wipro addresses the

key business challenge for any CSP by tracking assets and their costs

across the entire lifecycle from the point a customer places an order.

It is a completely workflow driven solution that provides

an integrated view of assets from Customer to Sales

to project/operations to post-sales billing and service. The solution

has a pre-built integration using Oracle ERP and Oracle Supply

Chain Management solutions – this is between the Oracle Order

Management, Oracle Project Management, Oracle Project Costing,

Wipro commissioned a

platform which

guaranteed predictable

results, enabling the

customer to meet SLA

and QoS requirements

for their enterprise

customers on the basis

of proven RAPIDS

reference

Business Transformation with Wipro ‘RAPIDS’

Wipro ‘RAPIDS’, standing for Rapid Application Integration and Deployment Solution, is a pre-integrated

reference solution through which unique use cases on the Oracle Communications B/OSS and SDP stack are

demonstrated. The solution enables demonstration of Wipro’s point of view on how Communication Service

Provider (CSP) challenges with respect to BSS and OSS IT processes and systems can be alleviated.

RAPIDS provides a risk free path for BSS and OSS IT transformation, and enables a faster time to launch by up

to 30% for greenfield CSPs. For brownfield transformations on the other hand, RAPIDS enables

up to 20% faster time to launch due to the assets, business processes and integration accelerators that are part

of the reference solution. RAPIDS in leveraging the design principles and solution capabilities offered by Oracle

Communications Rapid Offer Design and Order Delivery solution and Rapid Service Design and

Order Delivery(RSDOD) solutions, allows CSPs to optimally leverage legacy infrastructure and launch new

products and services by up to 50% faster.

(RODOD)

We implemented Rapids for a Tier-1 Telco in Asia. RAPIDS not only helped to accelerate the program through

its existing IT assets, business processes and integration accelerators to enable a launch within 2 months of

design phase, but also helped the customer implement best practices and automation to handle 80+ product

variants across various IP and TDM.

Telecom Asset Management Solution

Oracle Procurement and Oracle Asset functions.

Wipro is in process of utilizing this solution to streamline supply chain

and asset management processes for a leading telecom provider

in South Africa.

Wipro enabled a major B2B network services provider in Thailand

in fulfilling complex order management needs across the enterprise,

by enabling comprehensive management of services and assets

across sales, procurement, billing, maintenance, financials

and closure.

Wipro’s Telecom RPOS Solution

Wipro has enabled a leading B2C Communication Service Provider

in Malaysia with a comprehensive end-to-end Point of Sale system

(across front office, central office and back office), replacing painful

management of existing disparate systems. It has helped streamline

the existing processes of Payment Collection and Stock Issuance

enhancing user productivity and improving returns on investment.

for the telecom industry. It can be used to rapidly analyze and design

a finance back office solution for a telecom customer. The solution

encapsulates financial process and configuration expertise from Wipro’s

top 30 telecom customers.

Wipro is enabling a leading telecom services provider across Africa

with an accelerated framework for financial back office

implementation, from invoice to pay to credit to cash across several

countries in Africa.

Finance Back Office Solution

The alliance with Wipro and Atheeb has been built over time such that both companies have reached an important juncture

where IT systems are ready to support business and make an impression in the Saudi Telecom market

Craig Humphreys, VP - Information Technology,

Atheeb Telecom Consortium.

required to compete with the Over-the-top (OTT) players. Whereas

Wipro brings its global best practices, pedigreed consultants and reference

frameworks for an integrated Telco IT solution. Oracle Communications

provides the best-in-suite technology to realize meaningful solutions for

customer’s problems.

Put together, Wipro and Oracle Communications have successfully

delivered some of the world’s largest and most complex Business Support

Systems (BSS) and Operational Support Systems(OSS) and Session

Delivery Platform(SDP) transformations till date.

1918

The challenge for the telecom retail industry lies in streamlining

processes, integration of real-time inventory and reduction

in operations costs. Wipro’s Telecom Retail Point Of Solution (RPOS)

addresses the telecom retail provider challenge by completely integrating

the POS outlets to the back/central offices and providing

a consistent view of the inventory. Wipro’s solution is built on Oracle

Retail applications and works on top of Oracle ERP.

Wipro’s finance back office solution is a complete toolkit that rapidly

deploys a Finance Back Office solution specific to Telecom B2B & B2C

customers (works more seamlessly along with the TAM & TRPOS

solutions).

It is an accelerator toolkit built over Oracle E-Business Suite.

The solution consists of detailed finance blueprints and telecom

scenarios built on the ARIS platform. The solution is enhanced to include

all major accounting process scenarios, variations, and best practices

COMMUNICATIONS

Wipro’s Communication group is centered on providing a full range of

services to the community of global Communication Service Providers

(CSP). From providing strategic consulting for undertaking large scale IT

and process transformations to managing the operations and management

of complex B/OSS IT platforms, Wipro has established itself as a leading

provider of professional services to CSPs across the globe.

The biggest challenge for CSPs today is to transform their legacy IT

platforms to support the next generation business models, and agility

The Telecom Asset Management Solution from Wipro addresses the

key business challenge for any CSP by tracking assets and their costs

across the entire lifecycle from the point a customer places an order.

It is a completely workflow driven solution that provides

an integrated view of assets from Customer to Sales

to project/operations to post-sales billing and service. The solution

has a pre-built integration using Oracle ERP and Oracle Supply

Chain Management solutions – this is between the Oracle Order

Management, Oracle Project Management, Oracle Project Costing,

Wipro commissioned a

platform which

guaranteed predictable

results, enabling the

customer to meet SLA

and QoS requirements

for their enterprise

customers on the basis

of proven RAPIDS

reference

Business Transformation with Wipro ‘RAPIDS’

Wipro ‘RAPIDS’, standing for Rapid Application Integration and Deployment Solution, is a pre-integrated

reference solution through which unique use cases on the Oracle Communications B/OSS and SDP stack are

demonstrated. The solution enables demonstration of Wipro’s point of view on how Communication Service

Provider (CSP) challenges with respect to BSS and OSS IT processes and systems can be alleviated.

RAPIDS provides a risk free path for BSS and OSS IT transformation, and enables a faster time to launch by up

to 30% for greenfield CSPs. For brownfield transformations on the other hand, RAPIDS enables

up to 20% faster time to launch due to the assets, business processes and integration accelerators that are part

of the reference solution. RAPIDS in leveraging the design principles and solution capabilities offered by Oracle

Communications Rapid Offer Design and Order Delivery solution and Rapid Service Design and

Order Delivery(RSDOD) solutions, allows CSPs to optimally leverage legacy infrastructure and launch new

products and services by up to 50% faster.

(RODOD)

We implemented Rapids for a Tier-1 Telco in Asia. RAPIDS not only helped to accelerate the program through

its existing IT assets, business processes and integration accelerators to enable a launch within 2 months of

design phase, but also helped the customer implement best practices and automation to handle 80+ product

variants across various IP and TDM.

Telecom Asset Management Solution

Oracle Procurement and Oracle Asset functions.

Wipro is in process of utilizing this solution to streamline supply chain

and asset management processes for a leading telecom provider

in South Africa.

Wipro enabled a major B2B network services provider in Thailand

in fulfilling complex order management needs across the enterprise,

by enabling comprehensive management of services and assets

across sales, procurement, billing, maintenance, financials

and closure.

Wipro’s Telecom RPOS Solution

Wipro has enabled a leading B2C Communication Service Provider

in Malaysia with a comprehensive end-to-end Point of Sale system

(across front office, central office and back office), replacing painful

management of existing disparate systems. It has helped streamline

the existing processes of Payment Collection and Stock Issuance

enhancing user productivity and improving returns on investment.

for the telecom industry. It can be used to rapidly analyze and design

a finance back office solution for a telecom customer. The solution

encapsulates financial process and configuration expertise from Wipro’s

top 30 telecom customers.

Wipro is enabling a leading telecom services provider across Africa

with an accelerated framework for financial back office

implementation, from invoice to pay to credit to cash across several

countries in Africa.

Finance Back Office Solution

The alliance with Wipro and Atheeb has been built over time such that both companies have reached an important juncture

where IT systems are ready to support business and make an impression in the Saudi Telecom market

Craig Humphreys, VP - Information Technology,

Atheeb Telecom Consortium.

required to compete with the Over-the-top (OTT) players. Whereas

Wipro brings its global best practices, pedigreed consultants and reference

frameworks for an integrated Telco IT solution. Oracle Communications

provides the best-in-suite technology to realize meaningful solutions for

customer’s problems.

Put together, Wipro and Oracle Communications have successfully

delivered some of the world’s largest and most complex Business Support

Systems (BSS) and Operational Support Systems(OSS) and Session

Delivery Platform(SDP) transformations till date.

1918

The global Manufacturing Industry, is entering a dynamic phase that

is expected to bring significant transformation to the industry players and

their consumers. Some of the major shifts underway are increasingly digital

consumers, Advanced manufacturing (3-D printing, Robotics),

and Connected world (Connected vehicles, Internet of things, Connected

equipment, etc.)

Wipro’s Manufacturing & Hi-Tech Business Unit, is well positioned to enable

global manufacturers reap the benefits emerging from these industry shifts.

Wipro has developed innovative patented solutions addressing areas such as

after-sales service & warranty management, remote monitoring,

Telematics & connected vehicles, etc leveraging some early investments

in Big Data & Advanced Analytics, Connected equipment and Machine

to Machine (M2M), and Intelligent Manufacturing areas. Wipro is a specialized

partner of Oracle’s solutions for Automotive and Manufacturing verticals.

MANUFACTURING

Wipro partnered with Oracle to co-develop a Warranty management

solution for the Discrete manufacturing industry covering Automotive,

Industrial equipment, Hi-Tech, Consumer appliances, etc. The solution

is a customer centric solution developed on the industry leading Oracle

Siebel on-premise Platform. The solution covers the complete warranty

value chain – Warranty product administration & set up, claims

creation & submission, claims validation & adjudication, settlement, supplier

cost recovery, return parts authorization and tracking.

Wipro is assisting a global diverse motors sports equipment and marine

product manufacturer on their After sales service transformation journey

upgrading their call center solution, and integrated with the Oracle Siebel

Warranty Management solution. Major business benefits expected

are savings from Warranty claims reduction, Decrease in operational costs,

Increase in revenues through cross-sell/up-sell of Extended warranty

contracts and the contracts duration. The solution leverages Oracle Siebel

Warranty management, Oracle Siebel CRM, Oracle Business Intelligence

Enterprise Edition, Oracle Endeca.

ORACLE WARRANTY MANAGEMENT

Wipro is one of the first Oracle Global System Integrator (SI) to specialize in

Oracle Utilities Customer Care and Billing and the first 3rd party certified

training partner. We have a long history and extensive experience of

delivering more than 40 engagements around Oracle Utilities products.

Wipro and Oracle Utilities have initiated two co-development initiatives

around Utilities in 2012.

UTILITIES

Smart Grid and Smart meters are the buzzwords in the energy and utilities

industries today. As we see increasing demand for Smart meters, it has

become essential to provision end-to-end integrated process flows between

the utility service providers and meter companies who provide Advanced

Metering Infrastructure (AMI).

Wipro and Oracle Utilities, are jointly developing solutions which will act

as the software connector between third party AMI head-end systems

and various Oracle software applications such as Oracle Utilities Meter Data

Management, Oracle Utilities Customer Care and Billing and Oracle Utilities

Network Management System. This connectivity is essential for utilities that

are implementing smart meters, often as part of Smart Grid projects, in order

to achieve optimal benefits via automated business processes.

SMART METER SOLUTIONS FOR UTILITIES

ORACLE CUSTOMER CARE AND BILLING

Wipro has developed best practice Oracle Utilities CC&B templates for

electricity and water utilities, which will enable our customers to implement

Oracle Utilities CC&B solution faster and better. The templates come with

pre-configured processes and ready-to-use customizations that support best

practices in the industry. The templates are expected to significantly reduce

time-to-market and costs by accelerating design, development and testing

phases and by reducing the delivery risk. Apart from core processes

of customer management, metering, billing, fieldwork, payments

and collections process, the templates cover the peripheral areas, but very

important areas of bills and letter printing and presentment, multiple channel

integration for consistent customer experience and multiple

payment channels.

ORACLE CUSTOMER CARE AND BILLING (CC&B) BEST PRACTICE TEMPLATES FOR UTILITIES

Wipro has established an Oracle Utilities Customer Care and Billing

(CC&B) product lab and a CC&B Center of Excellence for Oracle. The

CC&B product lab focuses on development of point solutions and Proof of

Concepts (PoC) for the Utilities industry and the CC&B Center of

Excellence focuses on the development of industry standard solutions and

knowledge management to leverage best practices across projects.

A few of our Oracle related engagements around customer care and

billing include:

Provide implementation support for their Oracle Utilities CC&B

implementation in China and USA. Wipro carries out all the CC&B

development work for the customer. Responsibilities include interface

development to external systems like Meter Management, Payment Systems,

General Ledger, Bill Print Systems, Concession Management, Credit

and Collection agents, External Invoice Management Systems, etc.

A leading energy supplier in Ireland

The program delivered a customer care and billing solution to provide

a flexible and scalable platform for the customer to compete in the

domestic and C&I segments of the gas and electricity markets in

Northern Ireland.

World’s leading operator of water and utility services

20 21

The global Manufacturing Industry, is entering a dynamic phase that

is expected to bring significant transformation to the industry players and

their consumers. Some of the major shifts underway are increasingly digital

consumers, Advanced manufacturing (3-D printing, Robotics),

and Connected world (Connected vehicles, Internet of things, Connected

equipment, etc.)

Wipro’s Manufacturing & Hi-Tech Business Unit, is well positioned to enable

global manufacturers reap the benefits emerging from these industry shifts.

Wipro has developed innovative patented solutions addressing areas such as

after-sales service & warranty management, remote monitoring,

Telematics & connected vehicles, etc leveraging some early investments

in Big Data & Advanced Analytics, Connected equipment and Machine

to Machine (M2M), and Intelligent Manufacturing areas. Wipro is a specialized

partner of Oracle’s solutions for Automotive and Manufacturing verticals.

MANUFACTURING

Wipro partnered with Oracle to co-develop a Warranty management

solution for the Discrete manufacturing industry covering Automotive,

Industrial equipment, Hi-Tech, Consumer appliances, etc. The solution

is a customer centric solution developed on the industry leading Oracle

Siebel on-premise Platform. The solution covers the complete warranty

value chain – Warranty product administration & set up, claims

creation & submission, claims validation & adjudication, settlement, supplier

cost recovery, return parts authorization and tracking.

Wipro is assisting a global diverse motors sports equipment and marine

product manufacturer on their After sales service transformation journey

upgrading their call center solution, and integrated with the Oracle Siebel

Warranty Management solution. Major business benefits expected

are savings from Warranty claims reduction, Decrease in operational costs,

Increase in revenues through cross-sell/up-sell of Extended warranty

contracts and the contracts duration. The solution leverages Oracle Siebel

Warranty management, Oracle Siebel CRM, Oracle Business Intelligence

Enterprise Edition, Oracle Endeca.

ORACLE WARRANTY MANAGEMENT

Wipro is one of the first Oracle Global System Integrator (SI) to specialize in

Oracle Utilities Customer Care and Billing and the first 3rd party certified

training partner. We have a long history and extensive experience of

delivering more than 40 engagements around Oracle Utilities products.

Wipro and Oracle Utilities have initiated two co-development initiatives

around Utilities in 2012.

UTILITIES

Smart Grid and Smart meters are the buzzwords in the energy and utilities

industries today. As we see increasing demand for Smart meters, it has

become essential to provision end-to-end integrated process flows between

the utility service providers and meter companies who provide Advanced

Metering Infrastructure (AMI).

Wipro and Oracle Utilities, are jointly developing solutions which will act

as the software connector between third party AMI head-end systems

and various Oracle software applications such as Oracle Utilities Meter Data

Management, Oracle Utilities Customer Care and Billing and Oracle Utilities

Network Management System. This connectivity is essential for utilities that

are implementing smart meters, often as part of Smart Grid projects, in order

to achieve optimal benefits via automated business processes.

SMART METER SOLUTIONS FOR UTILITIES

ORACLE CUSTOMER CARE AND BILLING

Wipro has developed best practice Oracle Utilities CC&B templates for

electricity and water utilities, which will enable our customers to implement

Oracle Utilities CC&B solution faster and better. The templates come with

pre-configured processes and ready-to-use customizations that support best

practices in the industry. The templates are expected to significantly reduce

time-to-market and costs by accelerating design, development and testing

phases and by reducing the delivery risk. Apart from core processes

of customer management, metering, billing, fieldwork, payments

and collections process, the templates cover the peripheral areas, but very

important areas of bills and letter printing and presentment, multiple channel

integration for consistent customer experience and multiple

payment channels.

ORACLE CUSTOMER CARE AND BILLING (CC&B) BEST PRACTICE TEMPLATES FOR UTILITIES

Wipro has established an Oracle Utilities Customer Care and Billing

(CC&B) product lab and a CC&B Center of Excellence for Oracle. The

CC&B product lab focuses on development of point solutions and Proof of

Concepts (PoC) for the Utilities industry and the CC&B Center of

Excellence focuses on the development of industry standard solutions and

knowledge management to leverage best practices across projects.

A few of our Oracle related engagements around customer care and

billing include:

Provide implementation support for their Oracle Utilities CC&B

implementation in China and USA. Wipro carries out all the CC&B

development work for the customer. Responsibilities include interface

development to external systems like Meter Management, Payment Systems,

General Ledger, Bill Print Systems, Concession Management, Credit

and Collection agents, External Invoice Management Systems, etc.

A leading energy supplier in Ireland

The program delivered a customer care and billing solution to provide

a flexible and scalable platform for the customer to compete in the

domestic and C&I segments of the gas and electricity markets in

Northern Ireland.

World’s leading operator of water and utility services

20 21

Transforming business models and the increasing pressure of the industry’s

regulatory demands, require companies to be equipped with new business

models and solutions that will deliver superior outcomes. The Life Sciences

industry is buffeted by major challenges in the form of increasing focus

on patient centricity, digitized data from multiple sources, greater competition

from generic versions and the shift in demand from developed nations

to emerging markets.

LIFE SCIENCES

Wipro Rapid Trials solution

reduces TCO by 30-40% by

addressing key clinical trials

challenges

Wipro Rapid Trials

Wipro has partnered with Oracle to offer industry-recognized Wipro Rapid Trials (WRT) solutions,

to improve the clinical trial management productivity and meet individual needs of a sponsor or

CRO through a new innovative business model.

WRT solution reduces TCO by 30-40% by addressing key clinical trials challenges. It enables

effective end-to-end clinical studies, with a built-in regulatory complaint security model for data

access and storage.

Clinical trials make up a large part of R&D expenditure, with Phase I and

II accounting for around 37% and Phase IV another 13% of the total

R&D costs. With declining R&D productivity, pharmaceutical companies

need to find ways to reduce R&D costs.

Wipro’s Clinical Collaboration Portal (CCP) reduces the clinical trial

cycle time by 20-30% through:

Wipro’s Predictive Analysis will help predict occurrence of AE/SAEs, reduce wastage of study medicine and the impact of revenues.

• Centralized access to all relevant information, structured or

unstructured

• Documentation and online applications by investigational sites

participating in a trial Wipro CCP is a highly secure, cloud-based

productized solution to help sponsors, CROs, clinical sites and

regulators to improve collaboration capabilities for multi-region

clinical trials.

Clinical Collaboration Portal

Predictive Analysis

Wipro has substantial experience in supporting global supply chain initiatives

implementing ERP applications (Oracle JD Edwards), Oracle Product

Lifecycle Management(PLM) tools, enterprise compliance management

applications, ELN and controlled records management solutions (Oracle

Siebel CRM) in a validated environment.

22 23

Transforming business models and the increasing pressure of the industry’s

regulatory demands, require companies to be equipped with new business

models and solutions that will deliver superior outcomes. The Life Sciences

industry is buffeted by major challenges in the form of increasing focus

on patient centricity, digitized data from multiple sources, greater competition

from generic versions and the shift in demand from developed nations

to emerging markets.

LIFE SCIENCES

Wipro Rapid Trials solution

reduces TCO by 30-40% by

addressing key clinical trials

challenges

Wipro Rapid Trials

Wipro has partnered with Oracle to offer industry-recognized Wipro Rapid Trials (WRT) solutions,

to improve the clinical trial management productivity and meet individual needs of a sponsor or

CRO through a new innovative business model.

WRT solution reduces TCO by 30-40% by addressing key clinical trials challenges. It enables

effective end-to-end clinical studies, with a built-in regulatory complaint security model for data

access and storage.

Clinical trials make up a large part of R&D expenditure, with Phase I and

II accounting for around 37% and Phase IV another 13% of the total

R&D costs. With declining R&D productivity, pharmaceutical companies

need to find ways to reduce R&D costs.

Wipro’s Clinical Collaboration Portal (CCP) reduces the clinical trial

cycle time by 20-30% through:

Wipro’s Predictive Analysis will help predict occurrence of AE/SAEs, reduce wastage of study medicine and the impact of revenues.

• Centralized access to all relevant information, structured or

unstructured

• Documentation and online applications by investigational sites

participating in a trial Wipro CCP is a highly secure, cloud-based

productized solution to help sponsors, CROs, clinical sites and

regulators to improve collaboration capabilities for multi-region

clinical trials.

Clinical Collaboration Portal

Predictive Analysis

Wipro has substantial experience in supporting global supply chain initiatives

implementing ERP applications (Oracle JD Edwards), Oracle Product

Lifecycle Management(PLM) tools, enterprise compliance management

applications, ELN and controlled records management solutions (Oracle

Siebel CRM) in a validated environment.

22 23

The retail industry is characterized by intense competition and at the same time grapple with narrow

margins and rapidly changing consumer needs. To enhance shopping experience for customers, retailers are

constantly looking for ways to empower staff with tools.

Wipro’s solutions across the Oracle stack give us an unique opportunity in creating an everlasting business

impact for the global retailers. Wipro is a leading integrator of Oracle Retail solutions.

Wipro Retail has over 16+ years Oracle Retail SI experience and 600+ dedicated consultants spread over 4

Delivery Centers (Porto, Portugal; Curitiba, Brazil; Bangalore, India; and Atlanta, US). We have successfully

delivered 50+ projects which includes 23 end-to-end RMS implementations across 30,000+ retail

stores globally.

RETAIL

Average Benefit in

excess of USD $200

Million for the

customer per

implementation

Wipro is uniquely positioned to integrate Oracle Retail Merchandising

System with Oracle E-Business Suite Financials to provide customers a

comprehensive end-to-end business process based integration solution.

The Solution automates the following:

• Processing of Inventory Valuation between Oracle Retail

Merchandising System (Stock Ledger) and Oracle General Ledger

• Processing of Revenue Recognition between Oracle Retail Sales

Audit and Oracle General Ledger

•

between Oracle Retail Invoice Matching and Oracle Payables and

Oracle General Ledger

Wipro’s solution helps in increased merchandising operations

productivity and financial control. The solution provides increased

operational efficiencies for inventory valuation, revenue recognition,

and merchandising procure-to-pay.

Processing of invoice payments, adjustments, and write-offs

Oracle Retail Merchandising System and Oracle E-Business Suite Integration:

Wipro has co-developed a service offering for wholesalers

and franchisers together with Oracle. It provides an Accelerator tightly

integrated into the Oracle Retail Merchandising System (RMS) instead of

requiring a customization to retrofit their business processes. The benefits

are immense – Oracle Retail customers will be able to leverage pre-built

functionalities while being able to perform and view wholesale and

franchise operations in an optimized manner with reduced

implementation and support costs.

Wipro is recognized by Oracle as a Prime Implementer for this service

Wipro WholeSales / Franchise Expertise

offering with the obvious advantages of the deep knowledge of the

So lut ion , re levant under s tand ing o f the wholesa ler s '

and franchisers' business processes as well as challenges and proven

experience with wholesale and franchise customers.

Wipro delivered an efficient scalable Enterprise Wholesale

Merchandising and Logistics solution to a Bolivarian Mission

established in Venezuela, streamlining all processes through a

common tool set, which will allow the organization to meet its

strategic objectives.

IT leaders need a solution which can reliably manage organization's

IT services, provide them regular updates, help cut IT 'run costs' and

enable them to focus more on strategic IT change topics. Wipro's

next-generation Oracle Retail Automatic Storage Management

services are designed to help IT leaders do exactly this – achieve IT

resiliency, be cost-efficient and drive business alignment. Wipro is the

Wipro’s Next-Generation Oracle Retail ASM services

most experienced Oracle Retail support and transformation

partner, providing customized support services from dedicated

support teams to shared services models. Over the past 17 years, a

highly specialized team supported all versions from V6.5 to V13 on a

24*7 model and built accelerators to help enhancing the quality and

robustness of the solution.

The OTM in a Box solution, helps clients reduce operational expenditure

through improved freight planning. This solution is especially relevant

considering rising fuel costs that practically require logistic providers to

offer better transportation planning to optimize costs.

The solution has accelerators for Business Process Mapping

and Requirement Analysis that can be efficiently used during package

software implementations. It includes pre-defined L0-L3 process maps,

visual process flows incorporated with best practices and tools and

utilities for master data management, in a gold instance that

can be rapidly deployed.

Wipro has helped a major European Retail to reduce operational

expenses by 15-20% and reduce the FTE count by 10-15% through

improved freight settlement processes.

OTM in a box (Oracle Transportation Management)

24 25

The retail industry is characterized by intense competition and at the same time grapple with narrow

margins and rapidly changing consumer needs. To enhance shopping experience for customers, retailers are

constantly looking for ways to empower staff with tools.

Wipro’s solutions across the Oracle stack give us an unique opportunity in creating an everlasting business

impact for the global retailers. Wipro is a leading integrator of Oracle Retail solutions.

Wipro Retail has over 16+ years Oracle Retail SI experience and 600+ dedicated consultants spread over 4

Delivery Centers (Porto, Portugal; Curitiba, Brazil; Bangalore, India; and Atlanta, US). We have successfully

delivered 50+ projects which includes 23 end-to-end RMS implementations across 30,000+ retail

stores globally.

RETAIL

Average Benefit in

excess of USD $200

Million for the

customer per

implementation

Wipro is uniquely positioned to integrate Oracle Retail Merchandising

System with Oracle E-Business Suite Financials to provide customers a

comprehensive end-to-end business process based integration solution.

The Solution automates the following:

• Processing of Inventory Valuation between Oracle Retail

Merchandising System (Stock Ledger) and Oracle General Ledger

• Processing of Revenue Recognition between Oracle Retail Sales

Audit and Oracle General Ledger

•

between Oracle Retail Invoice Matching and Oracle Payables and

Oracle General Ledger

Wipro’s solution helps in increased merchandising operations

productivity and financial control. The solution provides increased

operational efficiencies for inventory valuation, revenue recognition,

and merchandising procure-to-pay.

Processing of invoice payments, adjustments, and write-offs

Oracle Retail Merchandising System and Oracle E-Business Suite Integration:

Wipro has co-developed a service offering for wholesalers

and franchisers together with Oracle. It provides an Accelerator tightly

integrated into the Oracle Retail Merchandising System (RMS) instead of

requiring a customization to retrofit their business processes. The benefits

are immense – Oracle Retail customers will be able to leverage pre-built

functionalities while being able to perform and view wholesale and

franchise operations in an optimized manner with reduced

implementation and support costs.

Wipro is recognized by Oracle as a Prime Implementer for this service

Wipro WholeSales / Franchise Expertise

offering with the obvious advantages of the deep knowledge of the

So lut ion , re levant under s tand ing o f the wholesa ler s '

and franchisers' business processes as well as challenges and proven

experience with wholesale and franchise customers.

Wipro delivered an efficient scalable Enterprise Wholesale

Merchandising and Logistics solution to a Bolivarian Mission

established in Venezuela, streamlining all processes through a

common tool set, which will allow the organization to meet its

strategic objectives.

IT leaders need a solution which can reliably manage organization's

IT services, provide them regular updates, help cut IT 'run costs' and

enable them to focus more on strategic IT change topics. Wipro's

next-generation Oracle Retail Automatic Storage Management

services are designed to help IT leaders do exactly this – achieve IT

resiliency, be cost-efficient and drive business alignment. Wipro is the

Wipro’s Next-Generation Oracle Retail ASM services

most experienced Oracle Retail support and transformation

partner, providing customized support services from dedicated

support teams to shared services models. Over the past 17 years, a

highly specialized team supported all versions from V6.5 to V13 on a

24*7 model and built accelerators to help enhancing the quality and

robustness of the solution.

The OTM in a Box solution, helps clients reduce operational expenditure

through improved freight planning. This solution is especially relevant

considering rising fuel costs that practically require logistic providers to

offer better transportation planning to optimize costs.

The solution has accelerators for Business Process Mapping

and Requirement Analysis that can be efficiently used during package

software implementations. It includes pre-defined L0-L3 process maps,

visual process flows incorporated with best practices and tools and

utilities for master data management, in a gold instance that

can be rapidly deployed.

Wipro has helped a major European Retail to reduce operational

expenses by 15-20% and reduce the FTE count by 10-15% through

improved freight settlement processes.

OTM in a box (Oracle Transportation Management)

24 25

The Oracle Enterprise Taxation Management application is currently

targeted to Federal and State tax authorities that administer taxes,

duties, and fees on behalf of their constituents. Oracle and Wipro

have initiated a joint development initiative for an asset-based

taxation solution targeted to Municipal Governments.

The objective of the co-development project is to produce critical

business enhancements to Oracle Enterprise Taxation Management.

The solution will help State and Federal tax authorities to better

design and manage tax forms, manage tax payers’ complaints

and significantly enhance the technology framework to provide

a robust platform for scalability.

Wipro and Oracle are jointly developing a solution, to help tax

authorities in monitoring their Key Performance Indicators (KPIs)

for operational performance improvement.

The solution is based on Oracle Business Intelligence Applications

for Public Sector. The solution footprint will include Oracle

Enterprise Taxation Management, Oracle Data Integrator,

and Oracle Business Intelligence Enterprise Edition (OBIEE).

The solution will extract and transform data from Oracle

Enterprise Taxation Management and populate an analytical

dimensional design data model and dashboards for public tax

and revenue management authorities.

Government agencies have seen an increased need for improving and

developing their information technology landscapes. As a consequence

of the financial crisis, there is great pressure to reduce cost of IT

operations. Governments are hence looking at consolidation,

vir tualization, shared services, use of non-proprietary solutions and

other cost-cutting actions to achieve this.

PUBLIC SECTOR

Tax management solutions for Federal and State tax authorities

Analytics for Tax Authorities

Wipro has solutions around Oracle enterprise taxation management

and Oracle Business Intelligence applications for Public Sector. Wipro's

flexible and robust delivery models will assist government agencies with

budget reductions mandated by government leaders.

26 27

The Oracle Enterprise Taxation Management application is currently

targeted to Federal and State tax authorities that administer taxes,

duties, and fees on behalf of their constituents. Oracle and Wipro

have initiated a joint development initiative for an asset-based

taxation solution targeted to Municipal Governments.

The objective of the co-development project is to produce critical

business enhancements to Oracle Enterprise Taxation Management.

The solution will help State and Federal tax authorities to better

design and manage tax forms, manage tax payers’ complaints

and significantly enhance the technology framework to provide

a robust platform for scalability.

Wipro and Oracle are jointly developing a solution, to help tax

authorities in monitoring their Key Performance Indicators (KPIs)

for operational performance improvement.

The solution is based on Oracle Business Intelligence Applications

for Public Sector. The solution footprint will include Oracle

Enterprise Taxation Management, Oracle Data Integrator,

and Oracle Business Intelligence Enterprise Edition (OBIEE).

The solution will extract and transform data from Oracle

Enterprise Taxation Management and populate an analytical

dimensional design data model and dashboards for public tax

and revenue management authorities.

Government agencies have seen an increased need for improving and

developing their information technology landscapes. As a consequence

of the financial crisis, there is great pressure to reduce cost of IT

operations. Governments are hence looking at consolidation,

vir tualization, shared services, use of non-proprietary solutions and

other cost-cutting actions to achieve this.

PUBLIC SECTOR

Tax management solutions for Federal and State tax authorities

Analytics for Tax Authorities

Wipro has solutions around Oracle enterprise taxation management

and Oracle Business Intelligence applications for Public Sector. Wipro's

flexible and robust delivery models will assist government agencies with

budget reductions mandated by government leaders.

26 27

Wipro provides application services across the entire Oracle product spectrum including E-Business suite, PeopleSoft, Oracle Fusion Applications, J D Edwards,

Siebel, Edge Application services.

Wipro has a successful record of 350+ engagements in Oracle E-Business

Suite including large implementations, multi-country rollouts, upgrades

and application management services across key industries. Wipro has

successfully completed 80+ end-to-end Oracle implementations across

the globe, including the Americas, EMEA and Asia Pacific. Customers

include a spectrum of industries including Retail, Consumer Goods,

Technology, Utilities, Oil and Gas, Manufacturing, etc.

Over the last three years, Wipro has offered Oracle application services

to over 50+ new customers, in addition to offering new services

to existing customers. These services include Oracle E-Business Suite

release 12 upgrades, re-implementations, Green Field Implementations

and Support engagements.

Together with Oracle, we have been working across multiple business

sectors to deliver their products in partnership. Today we are undertaking

several large scale Oracle E-Business Suite release 12 upgrades across the

world together, even using Oracle Consulting as part of our wider team.

Similarly the strength of the relationship has led to Wipro undertaking

co-development work on some of the latest Oracle products, either from

our own base in India or alongside Oracle Manilla. Overall we are able to

demonstrate first class understanding of the Oracle product set, a

knowledge which will be placed at customer’s disposal to ensure that

optimal solution is designed and built for the customer’s business.

Wipro offers customers end-to-end consulting services, from strategy

formulation, to development and deployment, to maintenance and support

for Oracle PeopleSoft.

With 875+ consultants, Wipro has successfully delivered business value

across 200 Oracle PeopleSoft Enterprise engagements crossing multiple

process areas.

• 92% of customers rate us in the highest percentile for customer satisfaction

• 96% of projects delivered within budget and timeline

• 93% transformation projects delivered better than agreed business Key

Performance Indicators(KPIs)

Wipro has a dedicated and strategically focused Oracle JD Edwards (JDE)

practice, one of the largest Tier -1 Oracle JD Edwards practices amongst

Indian SIs with global presence. It has 800+ Consultants and 40+ active

engagements across North America, LATAM, EMEA and APAC. Wipro has

extensive experience in delivering large multi-year JD Edwards

transformation programs requiring 30 to 200 Oracle JD Edwards’s

consultants per program.

Some of the key solutions are:

• Oracle JD Edwards Instance Consolidation Solution

• Oracle JD Edwards EnterpriseOne Accounts Payable Invoice

Automation

• Oracle JD Edwards EnterpriseOne Configurable Network

Computing Automation

Wipro’s CRM Practice is a leading global provider of CRM solutions. It

focuses on designing and deploying Oracle CRM solutions whose success is

measured by the achievement of desired business outcomes in operational

production environments.

The practice has in-depth knowledge of leading Oracle CRM products and

CRM business process design best practices. It has a proven track record of

successfully implementing and integrating CRM functionality with existing

enterprise systems. It has successfully delivered CRM solutions for many

clients across industries. By forming teams with the right mix of functional and

technical consultants, Wipro is able to truly offer holistic CRM services, from

business strategy through solution design and implementation into

operational production support.

• 900+ experienced consultants

• Experience snapshot of 450+ engagements

• 70+ active engagements

• 40+ successful Oracle Siebel CRM upgrades

Oracle

WIPRO SERVICES FOR ORACLE E-BUSINESS SUITE

WIPRO SERVICES FOR ORACLE PEOPLESOFT ENTERPRISE

WIPRO SERVICES FORORACLE JD EDWARDS

WIPRO SERVICES FOR ORACLE SIEBEL CRM

APPLICATIONS UNLIMITED

Transportation, Logistics and Trade Management Services

Wipro’s dedicated Center of Excellence for Oracle Transportation

Management (OTM) has been at the forefront of developing and delivering

logistics solutions on a global scale. Wipro is one of the few certified partner

to Oracle on OTM 6.2 and offers end-to-end implementation solutions;

We have successfully delivered OTM implementation & support

for Manufacturing, Hi-Tech, Retail, Energy & Utility Industries.

The OTM CoE is focused in building point solutions imbibing industry specific

processes and best practices. This solution offers pre-configured OTM along

with enablers like L0-L3 business processes, data collection templates and

tools for data conversion & data upload to OTM which helps in reducing the

implementation efforts by almost 25-30%. Wipro is the first to implement

OTM solution for a large disk storage manufacturer.

Oracle’s Demantra

Wipro has been developing solutions leveraging Oracle Value Chain Planning

applications enabling organizations to increase efficiency across their value

chains. Wipro’s expertise in Oracle Demantra spans across a whole gamut of

services from process discovery, consulting to actual configuration and build

of Oracle Demantra and other value chain planning modules.

With live and reference able customers including some big and marquee

names, Wipro stands out in the Oracle value chain planning areas. The

distinction of having co-developed the configure to order functionality with

Oracle as par t of Oracle Demantra 7.3 Release also stands

as testimony to Wipro’s focus towards Demantra.

Wipro’s solutions for Oracle Value Chain Planning(VCP) are:

• Supply chain planning, demand management, optimizing inventory

and network optimization by leveraging Oracle Advanced Supply Chain

Planning and Demantra Demand Management

• Configure-to-Order demand planning solution on Demantra Demand

Management for the manufacturing industry

• SaaS based solution delivering Oracle Demand Signal Repository along

with on demand analytics for enhanced visibility for retailers

WIPRO SERVICES FOR ORACLE EDGE APPLICATIONS SERVICES

Case study

• Deployed a configure-to-order demand planning solution by

extending Oracle’s Demantra functionality for a US-based global

leader in manufacturing

• Optimized the supply chain and inventory for a leading global

producer of heating, cooling & water heating products across the

USA & Mexico

28 29

Wipro provides application services across the entire Oracle product spectrum including E-Business suite, PeopleSoft, Oracle Fusion Applications, J D Edwards,

Siebel, Edge Application services.

Wipro has a successful record of 350+ engagements in Oracle E-Business

Suite including large implementations, multi-country rollouts, upgrades

and application management services across key industries. Wipro has

successfully completed 80+ end-to-end Oracle implementations across

the globe, including the Americas, EMEA and Asia Pacific. Customers

include a spectrum of industries including Retail, Consumer Goods,

Technology, Utilities, Oil and Gas, Manufacturing, etc.

Over the last three years, Wipro has offered Oracle application services

to over 50+ new customers, in addition to offering new services

to existing customers. These services include Oracle E-Business Suite

release 12 upgrades, re-implementations, Green Field Implementations

and Support engagements.

Together with Oracle, we have been working across multiple business

sectors to deliver their products in partnership. Today we are undertaking

several large scale Oracle E-Business Suite release 12 upgrades across the

world together, even using Oracle Consulting as part of our wider team.

Similarly the strength of the relationship has led to Wipro undertaking

co-development work on some of the latest Oracle products, either from

our own base in India or alongside Oracle Manilla. Overall we are able to

demonstrate first class understanding of the Oracle product set, a

knowledge which will be placed at customer’s disposal to ensure that

optimal solution is designed and built for the customer’s business.

Wipro offers customers end-to-end consulting services, from strategy

formulation, to development and deployment, to maintenance and support

for Oracle PeopleSoft.

With 875+ consultants, Wipro has successfully delivered business value

across 200 Oracle PeopleSoft Enterprise engagements crossing multiple

process areas.

• 92% of customers rate us in the highest percentile for customer satisfaction

• 96% of projects delivered within budget and timeline

• 93% transformation projects delivered better than agreed business Key

Performance Indicators(KPIs)

Wipro has a dedicated and strategically focused Oracle JD Edwards (JDE)

practice, one of the largest Tier -1 Oracle JD Edwards practices amongst

Indian SIs with global presence. It has 800+ Consultants and 40+ active

engagements across North America, LATAM, EMEA and APAC. Wipro has

extensive experience in delivering large multi-year JD Edwards

transformation programs requiring 30 to 200 Oracle JD Edwards’s

consultants per program.

Some of the key solutions are:

• Oracle JD Edwards Instance Consolidation Solution

• Oracle JD Edwards EnterpriseOne Accounts Payable Invoice

Automation

• Oracle JD Edwards EnterpriseOne Configurable Network

Computing Automation

Wipro’s CRM Practice is a leading global provider of CRM solutions. It

focuses on designing and deploying Oracle CRM solutions whose success is

measured by the achievement of desired business outcomes in operational

production environments.

The practice has in-depth knowledge of leading Oracle CRM products and

CRM business process design best practices. It has a proven track record of

successfully implementing and integrating CRM functionality with existing

enterprise systems. It has successfully delivered CRM solutions for many

clients across industries. By forming teams with the right mix of functional and

technical consultants, Wipro is able to truly offer holistic CRM services, from

business strategy through solution design and implementation into

operational production support.

• 900+ experienced consultants

• Experience snapshot of 450+ engagements

• 70+ active engagements

• 40+ successful Oracle Siebel CRM upgrades

Oracle

WIPRO SERVICES FOR ORACLE E-BUSINESS SUITE

WIPRO SERVICES FOR ORACLE PEOPLESOFT ENTERPRISE

WIPRO SERVICES FORORACLE JD EDWARDS

WIPRO SERVICES FOR ORACLE SIEBEL CRM

APPLICATIONS UNLIMITED

Transportation, Logistics and Trade Management Services

Wipro’s dedicated Center of Excellence for Oracle Transportation

Management (OTM) has been at the forefront of developing and delivering

logistics solutions on a global scale. Wipro is one of the few certified partner

to Oracle on OTM 6.2 and offers end-to-end implementation solutions;

We have successfully delivered OTM implementation & support

for Manufacturing, Hi-Tech, Retail, Energy & Utility Industries.

The OTM CoE is focused in building point solutions imbibing industry specific

processes and best practices. This solution offers pre-configured OTM along

with enablers like L0-L3 business processes, data collection templates and

tools for data conversion & data upload to OTM which helps in reducing the

implementation efforts by almost 25-30%. Wipro is the first to implement

OTM solution for a large disk storage manufacturer.

Oracle’s Demantra

Wipro has been developing solutions leveraging Oracle Value Chain Planning

applications enabling organizations to increase efficiency across their value

chains. Wipro’s expertise in Oracle Demantra spans across a whole gamut of

services from process discovery, consulting to actual configuration and build

of Oracle Demantra and other value chain planning modules.

With live and reference able customers including some big and marquee

names, Wipro stands out in the Oracle value chain planning areas. The

distinction of having co-developed the configure to order functionality with

Oracle as par t of Oracle Demantra 7.3 Release also stands

as testimony to Wipro’s focus towards Demantra.

Wipro’s solutions for Oracle Value Chain Planning(VCP) are:

• Supply chain planning, demand management, optimizing inventory

and network optimization by leveraging Oracle Advanced Supply Chain

Planning and Demantra Demand Management

• Configure-to-Order demand planning solution on Demantra Demand

Management for the manufacturing industry

• SaaS based solution delivering Oracle Demand Signal Repository along

with on demand analytics for enhanced visibility for retailers

WIPRO SERVICES FOR ORACLE EDGE APPLICATIONS SERVICES

Case study

• Deployed a configure-to-order demand planning solution by

extending Oracle’s Demantra functionality for a US-based global

leader in manufacturing

• Optimized the supply chain and inventory for a leading global

producer of heating, cooling & water heating products across the

USA & Mexico

28 29

Software Application testing, has matured from disparate set of validation

activities to a centralized and specialized services catering to Globalization

of software, Compliance, Certifications, Greater adoption of Service

Oriented Architecture(SOA), Web services, Cloud, Social and Mobile

technologies. There is increased emphasis on reduction in cost of testing

and time-to-market through agile approach to software development,

automation, repeatability, re-use and solutions.

Wipro offers Testing services to 300+ customers globally, with a 17500+

strong skilled team across diverse industry segments. Our services

are enhanced through specialized practices, Test Lifecycle Accelerators,

Industry specific point solutions and frameworks with strong alliances,

and partnerships with tool vendors and a comprehensive training regime

leading to deep business knowledge.

Package Application Testing for Oracle is challenging, both in terms

of business process knowledge considering the complexity and size

of projects. Also due to the industry and customer specific customizations

of business process it becomes challenging and time consuming to conduct

reliable testing.

Wipro WiSTA 2.0 for Oracle Applications, is a comprehensive repository

of Test Assets for specific business processes pertaining to various

industries for Oracle. Standardized business processes are converted to

Business Process Models which can be easily customized to get up-to-date

executable test scenarios and automated test scripts for expedited

execution. WiSTA 2.0 for Oracle comprises of detailed models for the

core Oracle Processes namely Oracle Financials, Oracle HCM, Oracle

SCM and Warranty Management Systems. Some of the benefits are:

• Faster turnaround in Oracle implementation testing with enhanced

test coverage

• Early identification of design defects

• Shortened test design timeframes – pre-built end-to-end test cases

help in reducing end-to-end test cases development effort up to 30%

• Reduced effort in application maintenance and regression testing

up to 60%

WIPRO WISTA FOR ORACLE APPLICATION TESTING

BUSINESS ASSURANCE – WIPRO TESTING SERVICE Wipro “A Next-Generation Managed Services Offering”

Resilient| Cost-efficient | Business-aligned

is Wipro’s next-generation integrated managed services offering designed to help CIO’s achieve IT resiliency, be cost efficient and drive Business/IT alignment.

What can offer you and your organization?

Imagine a near 100% success rate of your IT operations

Imagine up to 40% cost reduction on your IT operations spend

Imagine being able to take on ad hoc business changes or a disruptive

competitor – anytime

APPLICATION SUPPORT AND MAINTENANCE

These are some of the benefits, Wipro has delivered to customers through

. With 450+ global customers and expertise and IP developed

over years of working with our clients, Wipro has consistently exceeded

customer expectations in managing their IT operations.

addresses infrastructure, application and security

IT operations requirements comprehensively in an integrated or

a stand-alone mode. Be it increasing efficiencies or improving quality of

service, in its integrated mode can provide an end-to-end

solution including transitioning, operating and transforming an IT portfolio.

strongly leverages Wipro’s IP and best-in-class third party

tools to deliver services as per ITIL v3 best practices framework.

is also flexible enough to be deployed through a

combination of on-premise, on-site, off-shore or cloud models. You can be

sure that all business objectives are met despite underlying IT complexities

as well as creating a future-ready IT landscape more responsive to

business needs.

ITIL V3 Wipro IPBest of

breed tools

Cloud / On-premise & On-site / Off-shore

Integrated / Stand-alone

A Next-Generation Managed Services Offering from Wipro

delivery engine

Application Services

Infrastructure Services

Security Operations

Plan Transition Operate IT Implement Transformation

30 31

Software Application testing, has matured from disparate set of validation

activities to a centralized and specialized services catering to Globalization

of software, Compliance, Certifications, Greater adoption of Service

Oriented Architecture(SOA), Web services, Cloud, Social and Mobile

technologies. There is increased emphasis on reduction in cost of testing

and time-to-market through agile approach to software development,

automation, repeatability, re-use and solutions.

Wipro offers Testing services to 300+ customers globally, with a 17500+

strong skilled team across diverse industry segments. Our services

are enhanced through specialized practices, Test Lifecycle Accelerators,

Industry specific point solutions and frameworks with strong alliances,

and partnerships with tool vendors and a comprehensive training regime

leading to deep business knowledge.

Package Application Testing for Oracle is challenging, both in terms

of business process knowledge considering the complexity and size

of projects. Also due to the industry and customer specific customizations

of business process it becomes challenging and time consuming to conduct

reliable testing.

Wipro WiSTA 2.0 for Oracle Applications, is a comprehensive repository

of Test Assets for specific business processes pertaining to various

industries for Oracle. Standardized business processes are converted to

Business Process Models which can be easily customized to get up-to-date

executable test scenarios and automated test scripts for expedited

execution. WiSTA 2.0 for Oracle comprises of detailed models for the

core Oracle Processes namely Oracle Financials, Oracle HCM, Oracle

SCM and Warranty Management Systems. Some of the benefits are:

• Faster turnaround in Oracle implementation testing with enhanced

test coverage

• Early identification of design defects

• Shortened test design timeframes – pre-built end-to-end test cases

help in reducing end-to-end test cases development effort up to 30%

• Reduced effort in application maintenance and regression testing

up to 60%

WIPRO WISTA FOR ORACLE APPLICATION TESTING

BUSINESS ASSURANCE – WIPRO TESTING SERVICE Wipro “A Next-Generation Managed Services Offering”

Resilient| Cost-efficient | Business-aligned

is Wipro’s next-generation integrated managed services offering designed to help CIO’s achieve IT resiliency, be cost efficient and drive Business/IT alignment.

What can offer you and your organization?

Imagine a near 100% success rate of your IT operations

Imagine up to 40% cost reduction on your IT operations spend

Imagine being able to take on ad hoc business changes or a disruptive

competitor – anytime

APPLICATION SUPPORT AND MAINTENANCE

These are some of the benefits, Wipro has delivered to customers through

. With 450+ global customers and expertise and IP developed

over years of working with our clients, Wipro has consistently exceeded

customer expectations in managing their IT operations.

addresses infrastructure, application and security

IT operations requirements comprehensively in an integrated or

a stand-alone mode. Be it increasing efficiencies or improving quality of

service, in its integrated mode can provide an end-to-end

solution including transitioning, operating and transforming an IT portfolio.

strongly leverages Wipro’s IP and best-in-class third party

tools to deliver services as per ITIL v3 best practices framework.

is also flexible enough to be deployed through a

combination of on-premise, on-site, off-shore or cloud models. You can be

sure that all business objectives are met despite underlying IT complexities

as well as creating a future-ready IT landscape more responsive to

business needs.

ITIL V3 Wipro IPBest of

breed tools

Cloud / On-premise & On-site / Off-shore

Integrated / Stand-alone

A Next-Generation Managed Services Offering from Wipro

delivery engine

Application Services

Infrastructure Services

Security Operations

Plan Transition Operate IT Implement Transformation

30 31

guides organizations through a time-tested operational

path - geared towards delivering better efficiencies and reaching an optimized

steady state. This is achieved through:

1. Immediate cost reduction through ELIMINATION of redundancies.

2. AUTOMATION of IT processes.

3. Implementation of lean STANDARD operating procedures.

4. Continuous analyses and OPTIMIZATION.

Efficiencies

1

Transformation

Flexible pricing models

3Business visibility

4

Integrated and comprehensive

services

5 2

Ÿ Application & Infrastructure

Managed Services

Ÿ Security Management

Ÿ Cloud Management Services

Value Propositions

Ÿ Multiple Engagement Models

Ÿ Opex Models

Ÿ Variability linked to Business

Growth

Ÿ Infrastructure as a Utility

Ÿ Move from SLAs to BLAs

Ÿ Service Prioritization based on

Business Needs

Ÿ Verticalized Solutions

Ÿ Standardized Processes for

Assured Services

Ÿ Wipro IP, Tools & Platforms

Ÿ Continuous Improvements

& Cost takeout

Ÿ Saasification, Cloud

Enablement

Ÿ Application Portfolio

Rationalization

Ÿ Technology Refresh

Ÿ Process Transformation

Cost reduction

Activities automated

Success rate of business processes

28%

40%

700+Standard operating procedures1027

~100%

Ticket reduction in 4 Quarters

28% <1% Deployment failure rate

SLA improvement

Cycle time improvement

69% 90%

75hrs 3.5hrs

Admin overhead savings56%

WIPRO SERVICES FOR ORACLE APPLICATIONS UNDER

Wipro Rapid Tx

Steady StateTransitionEliminate, Automate,

Standardize & OptimizeMeasure, Evaluate

& Advise

• Wipro Transition Methodology

• Wipro Rapid Tx a Wipro

Transition tool

• Epilplex a complete

knowledge record & System

Maintenance & Technical

Document(SMTD)

Generation Tool

• Wipro Known Error Database

Knowledge repository

• Service Analytics for Ticket

Analysis

• Service Level Agreements(SLA)

monitor & Ticket Analytics

• Standard Operating

Procedure(SOPs) & Task

Automation for application,

database & processes

• CTI classification &

implementation

• Wipro EasyRun a Wipro Apps

Monitoring, Business Reporting

& Maintenance Tool

• Business Level Agreements (BLAs) & Business Value Monitoring (BVM)

(KPI definition, Implementation & monitoring)

• Upgrade Assessment & solution to customizations upgrade

• Data Management Strategy (DMS) i.e. Data Archive, Purge, Mask & Subset

• Easy Diagnostics on System, Process & Interfaces

• Expertise to serve better using OEM & OATs

• Advisory + Assessment on Application Sunset & Consolidation

• Continuous Steady State Adoption & Improvements

Wipro Easy Run Easy Diagnostics

Wipro Services for Oracle Applications under

Business Knowledge Business Assurance Business Improvement & Advisory

RapidTx framework enables companies a risk free transition, while moving

application support services to a more flexible and chosen partner.

Other key benefits are:

• Reduced risks by reducing dependency on manual interventions

through the ‘Reverse Engineering’ tool

• Decreased involvement of existing IT vendor by 40-50% and reduced

cost of transition

• Lists out a comprehensive categorizations of Customizations, Setups

and Usages whereby shifting the focus from ‘what’ to ‘why’

KEY BENEFITS TO CLIENTS WITH RAPIDTX

Wipro has introduced RapidTx, an ERP reverse engineering tool, which

mitigates risks and enables a reliable, accurate and rapid transition while

ensuring 100% business continuity. Wipro’s innovative service delivery model

not only helps in reduction of RTB-spend but also helps customers run their

businesses more efficiently.

WIPRO RAPIDTXREDUCED RISK, RELIABLE AND ACCURATE TRANSITION

32 33

guides organizations through a time-tested operational

path - geared towards delivering better efficiencies and reaching an optimized

steady state. This is achieved through:

1. Immediate cost reduction through ELIMINATION of redundancies.

2. AUTOMATION of IT processes.

3. Implementation of lean STANDARD operating procedures.

4. Continuous analyses and OPTIMIZATION.

Efficiencies

1

Transformation

Flexible pricing models

3Business visibility

4

Integrated and comprehensive

services

5 2

Ÿ Application & Infrastructure

Managed Services

Ÿ Security Management

Ÿ Cloud Management Services

Value Propositions

Ÿ Multiple Engagement Models

Ÿ Opex Models

Ÿ Variability linked to Business

Growth

Ÿ Infrastructure as a Utility

Ÿ Move from SLAs to BLAs

Ÿ Service Prioritization based on

Business Needs

Ÿ Verticalized Solutions

Ÿ Standardized Processes for

Assured Services

Ÿ Wipro IP, Tools & Platforms

Ÿ Continuous Improvements

& Cost takeout

Ÿ Saasification, Cloud

Enablement

Ÿ Application Portfolio

Rationalization

Ÿ Technology Refresh

Ÿ Process Transformation

Cost reduction

Activities automated

Success rate of business processes

28%

40%

700+Standard operating procedures1027

~100%

Ticket reduction in 4 Quarters

28% <1% Deployment failure rate

SLA improvement

Cycle time improvement

69% 90%

75hrs 3.5hrs

Admin overhead savings56%

WIPRO SERVICES FOR ORACLE APPLICATIONS UNDER

Wipro Rapid Tx

Steady StateTransitionEliminate, Automate,

Standardize & OptimizeMeasure, Evaluate

& Advise

• Wipro Transition Methodology

• Wipro Rapid Tx a Wipro

Transition tool

• Epilplex a complete

knowledge record & System

Maintenance & Technical

Document(SMTD)

Generation Tool

• Wipro Known Error Database

Knowledge repository

• Service Analytics for Ticket

Analysis

• Service Level Agreements(SLA)

monitor & Ticket Analytics

• Standard Operating

Procedure(SOPs) & Task

Automation for application,

database & processes

• CTI classification &

implementation

• Wipro EasyRun a Wipro Apps

Monitoring, Business Reporting

& Maintenance Tool

• Business Level Agreements (BLAs) & Business Value Monitoring (BVM)

(KPI definition, Implementation & monitoring)

• Upgrade Assessment & solution to customizations upgrade

• Data Management Strategy (DMS) i.e. Data Archive, Purge, Mask & Subset

• Easy Diagnostics on System, Process & Interfaces

• Expertise to serve better using OEM & OATs

• Advisory + Assessment on Application Sunset & Consolidation

• Continuous Steady State Adoption & Improvements

Wipro Easy Run Easy Diagnostics

Wipro Services for Oracle Applications under

Business Knowledge Business Assurance Business Improvement & Advisory

RapidTx framework enables companies a risk free transition, while moving

application support services to a more flexible and chosen partner.

Other key benefits are:

• Reduced risks by reducing dependency on manual interventions

through the ‘Reverse Engineering’ tool

• Decreased involvement of existing IT vendor by 40-50% and reduced

cost of transition

• Lists out a comprehensive categorizations of Customizations, Setups

and Usages whereby shifting the focus from ‘what’ to ‘why’

KEY BENEFITS TO CLIENTS WITH RAPIDTX

Wipro has introduced RapidTx, an ERP reverse engineering tool, which

mitigates risks and enables a reliable, accurate and rapid transition while

ensuring 100% business continuity. Wipro’s innovative service delivery model

not only helps in reduction of RTB-spend but also helps customers run their

businesses more efficiently.

WIPRO RAPIDTXREDUCED RISK, RELIABLE AND ACCURATE TRANSITION

32 33

• Check if the system is performing as expected

• Check Business Process and Turnarounds

• Business Exceptions & Efficiencies

• System Usages and Workflows

Be it a process, system or technology, an on-time diagnosis becomes the key

differentiating factor to take corrective measure, plan better and deliver with

higher accuracy. Knowing the health of an ERP a multitier application,

diagnosing its critical business processes, application all at one go has been a

challenge for Customers, IT Services and Consultants.

A Next-Generation Business Value Assessment Solution

Operational dashboards and reports that offer a single view into a company’s

business and operational processes is a must for senior executives. Current

tools in the market do not offer a clear focus on business KPI's and key ERP

system health parameters.

The Wipro EASYRUN value framework addresses customers need for a tool

that focuses on the critical aspects of their business such as Business Value and

Process Health. With more than 60 KPIs Wipro EASYRUN is a fact based

analysis of existing ERP Data. The value framework is a Next-Gen Business

Value Assessment tool to evaluate Oracle E-Business Suite configuration to

prepare for future process and technology life-cycle.

Easy Diagnostics Value Framework: Easy Diagnostics helps to analyze and elucidate Health Checks, Usages, Understanding of Pain Areas, Error and

Exceptions, Checking against what is expected.

WIPRO EASY DIAGNOSTICS KNOW YOUR SYSTEM BETTER WIPRO EASYRUN VALUE FRAMEWORK

Key Benefits to Clients with Easy Diagnostics Solution

•

• Analysis Technical Challenges & Job Performances

• Diagnose & Analyse interface errors

• Measure Customization Usages

Analyze System, Login, Application, Forms and Job Usages

Key Benefits to Clients with EASYRUN Solution

The EasyRun solution delivers enhanced business performance. Some of the

tangible benefits are:

• Improves cost avoidance by 20% through early warning signal done by

proactive monitoring

• Improved Business Value Performance by 30% through improved KPI

• Increased production support productivity through multi-dimensional

views of all related attributes

• Accelerated period end close cycle

• Increased User performance and satisfaction

Application Health

Process Health

Technical Health

Application Analysis

Usage Analysis

Performance Module Analysis

Flow Analysis

Critical Analysis

Exceptional Analysis

Database Health

Jobs Health

Workflow Analysis

Error Matrix

Interface Analysis

Wipro Easy Diagnostics is a revolutionary tool being built to diagnose an ERP

system. It uncovers an exhaustive analysis helping diagnose Application,

Process and Technical constitutions. The tool aims to provide a clear and

comprehensive picture to business on possible bottlenecks, pain areas,

exception, usage and performance.

34 35

• Check if the system is performing as expected

• Check Business Process and Turnarounds

• Business Exceptions & Efficiencies

• System Usages and Workflows

Be it a process, system or technology, an on-time diagnosis becomes the key

differentiating factor to take corrective measure, plan better and deliver with

higher accuracy. Knowing the health of an ERP a multitier application,

diagnosing its critical business processes, application all at one go has been a

challenge for Customers, IT Services and Consultants.

A Next-Generation Business Value Assessment Solution

Operational dashboards and reports that offer a single view into a company’s

business and operational processes is a must for senior executives. Current

tools in the market do not offer a clear focus on business KPI's and key ERP

system health parameters.

The Wipro EASYRUN value framework addresses customers need for a tool

that focuses on the critical aspects of their business such as Business Value and

Process Health. With more than 60 KPIs Wipro EASYRUN is a fact based

analysis of existing ERP Data. The value framework is a Next-Gen Business

Value Assessment tool to evaluate Oracle E-Business Suite configuration to

prepare for future process and technology life-cycle.

Easy Diagnostics Value Framework: Easy Diagnostics helps to analyze and elucidate Health Checks, Usages, Understanding of Pain Areas, Error and

Exceptions, Checking against what is expected.

WIPRO EASY DIAGNOSTICS KNOW YOUR SYSTEM BETTER WIPRO EASYRUN VALUE FRAMEWORK

Key Benefits to Clients with Easy Diagnostics Solution

•

• Analysis Technical Challenges & Job Performances

• Diagnose & Analyse interface errors

• Measure Customization Usages

Analyze System, Login, Application, Forms and Job Usages

Key Benefits to Clients with EASYRUN Solution

The EasyRun solution delivers enhanced business performance. Some of the

tangible benefits are:

• Improves cost avoidance by 20% through early warning signal done by

proactive monitoring

• Improved Business Value Performance by 30% through improved KPI

• Increased production support productivity through multi-dimensional

views of all related attributes

• Accelerated period end close cycle

• Increased User performance and satisfaction

Application Health

Process Health

Technical Health

Application Analysis

Usage Analysis

Performance Module Analysis

Flow Analysis

Critical Analysis

Exceptional Analysis

Database Health

Jobs Health

Workflow Analysis

Error Matrix

Interface Analysis

Wipro Easy Diagnostics is a revolutionary tool being built to diagnose an ERP

system. It uncovers an exhaustive analysis helping diagnose Application,

Process and Technical constitutions. The tool aims to provide a clear and

comprehensive picture to business on possible bottlenecks, pain areas,

exception, usage and performance.

34 35

“Wipro’s off shoring model is unique among the larger players in

the security consulting space. Wipro’s strongest technical

capabilities were in application security and identity and access

management”

— Forrester Wave™: Information Security And IT Risk

Consulting*

Identity and Access Management (IAM) projects have been recognized

by analysts, vendors and customers for their quick Return on Investment.

Without the right implementation strategy, some IAM projects can become

complex and time consuming.

IDAM-in-a-rack is a solution framework developed by Wipro on all leading

IDAM products and tools including Oracle Identity Governance Suite

and Oracle Access Management Suite Plus. Its an all-inclusive

package – bundled with all required hardware, software and Wipro IDAM

Frameworks for quick rollout. The solution enables seamless integration,

pre-configured compliance reports and quick data migration for rapid

RoI realization.

Case Study

Wipro Factory model for IDAM helps Largest US automaker with

productivity optimization by 22% for addressing application

integration challenges.

A Wipro Managed Identity service provides 50% IRR for the World’s Leading

Bank Rapid ROI on IDAM implementation by integrating applications quicker.

BPM [INTELLIGENT AND ADAPTIVE] BPM METHODOLOGY

Success Story:

Business Process Optimization for a leading Financial Services company in USA

Business process optimization by implementing a customized Host Transformation Solution [HTS], resulting in:

• Reliable and assured migration through automated analysis and code modifications

• Accelerated migration process – 30% reduction in time-to-market

• Significantly lower cost and at minimal/no risk – automation eliminates all human errors

• Reduction in re-factoring cost with a productivity gain of 25%

Wipro’s SMART Rules ver 1.0, a rules transformation framework, offers

methodologies, guidelines, best practices, tools, templates and checklists

to enable clients in their Rules Modernization journey.

• SMART provides a Systematic and Modular Approach for Rules

Transformation across the following phases - Rules Harvesting, Rules

Rationalization, Rules Roadmap Definition, Rules Implementation

and Rules Governance

• It encapsulates Wipro’s lessons learnt and vast experience from multiple

and complex client engagements

• It provides agility, convenience, and consistency in user experience

in adapting to new rules as well as making changes to existing ones

SMART RULES TRANSFORMATION

BPM’s, intelligent and adaptive methodology, is a proven approach that

provides phase-wise, BPM solution implementation. This encompasses BPM

Strategy, BPM Product Evaluation, BPM Roadmap Definition, Process Analysis

& Discovery, BPMS Implementations and BPM Continuous Improvements.

The methodology is supported by a suite of artifacts – tools, guidelines, best

practices, templates, checklists or frameworks – for each of the phases. These

artifacts encapsulate Wipro’s rich experience in implementation of multiple

BPM engagements for more than a decade.


Customer Centricity and Operational Efficiency are the two foundation pillars for the success of organizations. Wipro’s BPM services enable you achieve both these

objectives through state-of-the-art IT solutions based on Business Process Management (BPM) and Business Rules Management (BRM) platforms.

For customer centricity, we can help align your business processes to meet your customer requirements, make your process agile to respond to changing customer

needs, monitor the quality of your customers’ experience and act on the same. For improving operation efficiency, we can help you automate your processes to

reduce cycle time, cut costs and achieve efficiencies of scale.

BUSINESS PROCESS MANAGEMENT

Wipro’s INTEGRATED BPM Solution Accelerator

Delivery Accelerators

RE-USE

IaBPM

QUALITY

Rules Offering

Domain Frameworks

BFSI

FATCA

ENERGY

PRIMComplaints

ManagementPRIM

Wipro BPM Services Portfolio

BPM Advisory BPMS BRMS Technology Consulting

Case Management Process Transformation Process Analysis

Process Assets

DOMAIN / PROCESSINSIGHTS

Process Models

36 37

“Wipro’s off shoring model is unique among the larger players in

the security consulting space. Wipro’s strongest technical

capabilities were in application security and identity and access

management”

— Forrester Wave™: Information Security And IT Risk

Consulting*

Identity and Access Management (IAM) projects have been recognized

by analysts, vendors and customers for their quick Return on Investment.

Without the right implementation strategy, some IAM projects can become

complex and time consuming.

IDAM-in-a-rack is a solution framework developed by Wipro on all leading

IDAM products and tools including Oracle Identity Governance Suite

and Oracle Access Management Suite Plus. Its an all-inclusive

package – bundled with all required hardware, software and Wipro IDAM

Frameworks for quick rollout. The solution enables seamless integration,

pre-configured compliance reports and quick data migration for rapid

RoI realization.

Case Study

Wipro Factory model for IDAM helps Largest US automaker with

productivity optimization by 22% for addressing application

integration challenges.

A Wipro Managed Identity service provides 50% IRR for the World’s Leading

Bank Rapid ROI on IDAM implementation by integrating applications quicker.


Success Story:

Business Process Optimization for a leading Financial Services company in USA

Business process optimization by implementing a customized Host Transformation Solution [HTS], resulting in:

• Reliable and assured migration through automated analysis and code modifications

• Accelerated migration process – 30% reduction in time-to-market

• Significantly lower cost and at minimal/no risk – automation eliminates all human errors

• Reduction in re-factoring cost with a productivity gain of 25%

Wipro’s SMART Rules ver 1.0, a rules transformation framework, offers

methodologies, guidelines, best practices, tools, templates and checklists

to enable clients in their Rules Modernization journey.

• SMART provides a Systematic and Modular Approach for Rules

Transformation across the following phases - Rules Harvesting, Rules

Rationalization, Rules Roadmap Definition, Rules Implementation

and Rules Governance

• It encapsulates Wipro’s lessons learnt and vast experience from multiple

and complex client engagements

• It provides agility, convenience, and consistency in user experience

in adapting to new rules as well as making changes to existing ones

SMART RULES TRANSFORMATION

BPM’s, intelligent and adaptive methodology, is a proven approach that

provides phase-wise, BPM solution implementation. This encompasses BPM

Strategy, BPM Product Evaluation, BPM Roadmap Definition, Process Analysis

& Discovery, BPMS Implementations and BPM Continuous Improvements.

The methodology is supported by a suite of artifacts – tools, guidelines, best

practices, templates, checklists or frameworks – for each of the phases. These

artifacts encapsulate Wipro’s rich experience in implementation of multiple

BPM engagements for more than a decade.


Customer Centricity and Operational Efficiency are the two foundation pillars for the success of organizations. Wipro’s BPM services enable you achieve both these

objectives through state-of-the-art IT solutions based on Business Process Management (BPM) and Business Rules Management (BRM) platforms.

For customer centricity, we can help align your business processes to meet your customer requirements, make your process agile to respond to changing customer

needs, monitor the quality of your customers’ experience and act on the same. For improving operation efficiency, we can help you automate your processes to

reduce cycle time, cut costs and achieve efficiencies of scale.

BUSINESS PROCESS MANAGEMENT

Wipro’s INTEGRATED BPM Solution Accelerator

Delivery Accelerators

RE-USE

IaBPM

QUALITY

Rules Offering

Domain Frameworks

BFSI

FATCA

ENERGY

PRIMComplaints

ManagementPRIM

Wipro BPM Services Portfolio

BPM Advisory BPMS BRMS Technology Consulting

Case Management Process Transformation Process Analysis

Process Assets

DOMAIN / PROCESSINSIGHTS

Process Models

36 37

The specializations provide Wipro with the following advantages over

its competitors:

1. Preference by Customers

Specialized status now provides customers with proof that Wipro will be an

insightful, knowledgeable partner, who is an expert in the defined product

or industry area and able to work with them to develop and implement

specific solutions.

2. Differentiation in the Market

Wipro now holds a powerful Oracle branding that will accelerate it to:

• Differentiate from the competition through our proven in-depth

expertise in Oracle solutions

• Find new opportunities through the power of our proven capability

•

the breadth of Oracle’s utilities customers

3. Recognition by Oracle Sales Team

Wipro has been recognized by Oracle Sales team for investing time

and resources to develop significant expertise in Oracle Utilities

Customer Care and Billing and has proven its capabilities by gaining the

specialized status in utilities domain.

4. Access to additional resources

This enables Wipro as a partner to gain access to the specialization benefit

packs which includes sales, pre-sales tools and resources to close more

business and build competencies.

Extend our market reach and expand our revenue opportunities across

Oracle’s Specialization Program allows its most experienced and committed

partners to differentiate themselves in the market place and gain a competitive

edge by spotlighting their strengths and special skills.

Wipro is an Oracle Specialized Partner with 34 Specializations and 8 advanced

specializations. The list is given below:

WIPRO SPECIALIZATIONS AND ADVANCED SPECIALIZATIONS

Sr. No. Specialization Sr. No. Specialization

1 JD Edwards EnterpriseOne CNC 18 SPARC T4-Based Servers

2 Oracle CRM OnDemand 19 Oracle Solaris Cluster 3.x

3 Oracle Hyperion Financial Management 11 20 Automotive

4 Siebel CRM 8 21 Oracle Utilities Customer Care and Billing 2

5 Oracle Database 11g Performance Tuning 22 Storage Tek Tape Libraries

6 Oracle Essbase 11 23 Oracle Global Trade Management 6.2

7 Consumer Goods 24 Oracle Linux 6

8 Natural Resources 25 Oracle RightNow CX Cloud Service 2012

9 Professional Services 26 PeopleSoft 9.1 Financial Management

10 Oracle Business Intelligence Applications 27 Oracle Application Integration Architecture 11g

11 Oracle Real Application Clusters 11g 28 Oracle Database 11g

12 Oracle Hyperion Planning 11 29 Oracel EBS R12.1 Financial Management

13 Oracle Transportation Management 6.2 30 Oracle EBS R12.1 SCM

14 Oracle Exadata Database Machine Models X2-2 and X2-8 31 Oracle SOA Suite 11g

15 SPARC Enterprise High-End M-Series Servers 32 PeopleSoft 9.1 Human Capital Management

16 Oracle Fusion Financials 11g 33 PeopleSoft PeopleTools 8.5x

17 Oracle Solaris 11 34 SPARC Enterprise Entry and Mid-range M-series servers

Oracle

Oracle

Oracle

Oracle

Sr. No. Advanced Specialization Sr. No. Advanced Specialization

1 Oracle E-Business Suite Financial Management

2 Oracle E-Business Suite Supply Chain Management 7 Sun SPARC Enterprise Entry -Midrange M-series servers

3 PeopleSoft 9.1 Human Capital Management 8 Oracle Application Integration Architecture 11g

4 PeopleSoft PeopleTools 8.5x 9 Oracle Solaris Cluster 3.x

5 Oracle Database

6 Oracle SOA Suite 11g

Oracle

Oracle

Advanced Specializations

Specializations

3938

The specializations provide Wipro with the following advantages over

its competitors:

1. Preference by Customers

Specialized status now provides customers with proof that Wipro will be an

insightful, knowledgeable partner, who is an expert in the defined product

or industry area and able to work with them to develop and implement

specific solutions.

2. Differentiation in the Market

Wipro now holds a powerful Oracle branding that will accelerate it to:

• Differentiate from the competition through our proven in-depth

expertise in Oracle solutions

• Find new opportunities through the power of our proven capability

•

the breadth of Oracle’s utilities customers

3. Recognition by Oracle Sales Team

Wipro has been recognized by Oracle Sales team for investing time

and resources to develop significant expertise in Oracle Utilities

Customer Care and Billing and has proven its capabilities by gaining the

specialized status in utilities domain.

4. Access to additional resources

This enables Wipro as a partner to gain access to the specialization benefit

packs which includes sales, pre-sales tools and resources to close more

business and build competencies.

Extend our market reach and expand our revenue opportunities across

Oracle’s Specialization Program allows its most experienced and committed

partners to differentiate themselves in the market place and gain a competitive

edge by spotlighting their strengths and special skills.

Wipro is an Oracle Specialized Partner with 34 Specializations and 8 advanced

specializations. The list is given below:

WIPRO SPECIALIZATIONS AND ADVANCED SPECIALIZATIONS

Sr. No. Specialization Sr. No. Specialization

1 JD Edwards EnterpriseOne CNC 18 SPARC T4-Based Servers

2 Oracle CRM OnDemand 19 Oracle Solaris Cluster 3.x

3 Oracle Hyperion Financial Management 11 20 Automotive

4 Siebel CRM 8 21 Oracle Utilities Customer Care and Billing 2

5 Oracle Database 11g Performance Tuning 22 Storage Tek Tape Libraries

6 Oracle Essbase 11 23 Oracle Global Trade Management 6.2

7 Consumer Goods 24 Oracle Linux 6

8 Natural Resources 25 Oracle RightNow CX Cloud Service 2012

9 Professional Services 26 PeopleSoft 9.1 Financial Management

10 Oracle Business Intelligence Applications 27 Oracle Application Integration Architecture 11g

11 Oracle Real Application Clusters 11g 28 Oracle Database 11g

12 Oracle Hyperion Planning 11 29 Oracel EBS R12.1 Financial Management

13 Oracle Transportation Management 6.2 30 Oracle EBS R12.1 SCM

14 Oracle Exadata Database Machine Models X2-2 and X2-8 31 Oracle SOA Suite 11g

15 SPARC Enterprise High-End M-Series Servers 32 PeopleSoft 9.1 Human Capital Management

16 Oracle Fusion Financials 11g 33 PeopleSoft PeopleTools 8.5x

17 Oracle Solaris 11 34 SPARC Enterprise Entry and Mid-range M-series servers

Oracle

Oracle

Oracle

Oracle

Sr. No. Advanced Specialization Sr. No. Advanced Specialization

1 Oracle E-Business Suite Financial Management

2 Oracle E-Business Suite Supply Chain Management 7 Sun SPARC Enterprise Entry -Midrange M-series servers

3 PeopleSoft 9.1 Human Capital Management 8 Oracle Application Integration Architecture 11g

4 PeopleSoft PeopleTools 8.5x 9 Oracle Solaris Cluster 3.x

5 Oracle Database

6 Oracle SOA Suite 11g

Oracle

Oracle

Advanced Specializations

Specializations

3938

www.wipro.com


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INDUSTRY SOLUTIONS

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DO BUSINESS BETTERScan the QR Code to learn moreIND/BRD/SEP 2013-NOV 2014

About Wipro Ltd.

DO BUSINESS BETTER

NYSE:WIT | OVER 140,000 EMPLOYEES | 57 COUNTRIES CONSULTING | SYSTEM INTEGRATION | OUTSOURCING

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions, to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services,a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 57 countries.

For more information, please visit www.wipro.com

© WIPRO LIMITED 2013

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WIPRO TECHNOLOGIES , DODDAKANNELLI , SARJAPUR ROAD, BANGALORE - 560 035, INDIA . TEL : +91 (80) 2844 0011, FAX : +91 (80) 2844 0256, Emai l : in fo@wipro .com

Documents

Wipro Oracle Solutions Handbook