Wireless Password: 9166703926

A Case Study

Professor Katherine PorterUniversity of California Irvine School of Law

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What We AreAn academic-government partnership to pioneer a new model to enforce obligations and deliver remedies.

What We DoTwo goals that we see as inextricably linked: •rehabilitating an industry with systemic problems•providing individualized help to thousands of homeowners. We leverage consumer assistance to inform nontraditional enforcement.

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Our Team

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Enforcement

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Punishing a Wrongdoer

Reforming an Industry

Our Database: Tracking Violations

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Our Database: Managing Cases

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Generating Data for Analysis and Enforcement

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• Enforcement Data Dual Tracking Complaints

• Homeowner Data Hardest Hit County Complaint Volume

• Program Data Consumer Responses

Industry Engagement

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Identification of Problem

Design and Implementation

of Solution

Offering Solutions

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Cooperating on a Common Goal

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Consumer Empowerment

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DefensePlaying catch-up

Offense Leading the way

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Our Eligibility Tool

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Our Fact Sheets

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Identification of Problem

Design and Implementation

of Solution

Punishing a Wrongdoer

Reforming an Industry

Defense;

Playing catch-up

Offense;

Leading the way

A Case Study

Professor Katherine PorterUniversity of California Irvine School of Law

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Wireless Password: 9166703926