© 2020 Level 10 and/or its affiliates. All rights reserved. 1

Do Morewith Less Partners

© 2020 Level 10 and/or its affiliates. All rights reserved. 3© 2020 Level 10 and/or its affiliates. All rights reserved.2

Meeting the Need for Less Partners Who Do More

With increasing IT challenges, Level 10 recognizes retailers need less partners

to do more. By project managing our services, we act as an extension of your

IT team throughout your technology deployments, store openings/closing/

remodels, store support work, and depot maintenance programs.

We create solutions by strategically bundling merchants’ needs for:

• Hardware Procurement

• Key Injection

• Centralized Staging, Configuration and Kitting

• Onsite Installations/Moves Adds Changes (MACs)

• Help Desk Services

• Repair and Warranty Entitlement

• Custom Product Development

Whatever your next IT project may be, Level 10 can help you reduce risk, save

time and money and do more with less partners.

Level 10One Company, Everything IT

Level 10 At a Glance

• Founded in 2001

• Headquarters & Technical Center

in Hoffman Estates, IL

• Help Desk in Spokane, WA

• 100% employee owned through

Employee Stock Ownership Plan

The Level 10 DifferenceWho We Are

Why Level 10?We Make it Easy

A Level Above the Rest

We recognize you have a choice. So why not chose to make your work life

easy and enjoyable? Partners with Level 10 have their projects and programs

proactively managed to minimize risk, maximize results, and set a new level for

customer experience and communication. We make your life easier by:

• Consolidating the inter-connected needs of your locations

• Delivering high-visibility customer reporting

• Providing interactive customer portal, ordering and communicaiton tools

• Coordinating multiple OEM relationships and assets

• Maintaining top technical and management talent dedicated to the

nuances of your account

How We Mitigate Risk

Our goal and foundational principle is risk mitigation. We work

toward that thorough asset and logistics management, staging and kitting

maximization, and a robust program methodology.

Minimizing your risk is our top priority, and our rigorous, 8-step project

management methodology makes it all possible.

Certifications & Compliance

• Encryption Service Organization

(ESO)

• PCI PIN 3.0

• Qualified Integrator & Reseller

(QIR)

• P2PE Component

• ANSI TR-39-2009, Pin Security

Compliance (TG3)

• Star Network, Inc. Security

Compliance

• NYCE Security Compliance

• Pulse Security Compliance

• Visa Pin Security Compliance

• VHQ Estate Manager, MX Series,

VX Series, PAYware Connect

© 2020 Level 10 and/or its affiliates. All rights reserved. 5© 2020 Level 10 and/or its affiliates. All rights reserved.4

Hardware Procurement

Our partnership with over hundreds of OEMs and solution

providers allows us to offer retail IT professionals the

largest source of hardware options from a single source.

In addition to our Cost+ model, we offer the management

of state taxes for your locations.

Staging, Configuration and Kitting

After procuring your hardware, our 50,000 sq. ft.

technology center allows us to immediately enter into the

integration phase. We are able to stage, configure and kit

all of your assets from one centralized location.

Key Injection Services

As a PCI PIN 3.0 Certified QIR and ESO, with a state-of-

the-art key injection facility (KIF) and remote injection

capabilities, we can become an integral part of your PCI

and security strategy by providing the highest level of

security and compliance with every key injection

performed.

Field Services

We have taken the guesswork out of managing the

in-field services by implementing skills assessment,

technician rating, an online portal and live project

monitoring through our Technician Support Services

team. This ensures consistent, quality service from the

most qualified technicians for your job.

Our Field Service offerings include:

• Installation/De-Installation Services

• Low-Voltage Wiring

• Site Surveys

• Service Calls

Repair and Warranty Entitlement

We take the time to fully analyze your store, POS

equipment and failure history to design a maintenance

and repair service model to fit your specific needs.

In addition, we act as a single point of contact for

warranty entitlement for all of your stores’ hardware,

eliminating the time consuming hardships your staff has

communicating with multiple OEMs.

Help Desk Services

Staffed by technical resources 24/7/365, our help desk

provides on-demand store level hardware and software

support, software application expertise, and support on

selected software for retail and hospitality.

COVID-19 Safety Response Products

From standard to custom options, we have a full array

of COVID-19 safety products to help you keep your

employees, customers and your technology safe,

including payment terminal protection, plexiglass guards,

thermal screening tools and more.

Comprehensive Services Take Our Solutions to the Next Level

© 2020 Level 10 and/or its affiliates. All rights reserved. 7© 2020 Level 10 and/or its affiliates. All rights reserved.6

QSR Successfuly Deploys Self-Serve Kiosks System-Wide with Centralized Staging

Business Challenge

When an industry-leading fast food chain wanted to scale its self-serve kiosk

deployment to its entire system on a short timeline, they knew they needed the

right partners. The company was aiming to complete 40-50 installs per day to

efficiently deploy self-serve kiosks to approximately 7,000 locations.

While they originally planned to work with disparate vendors for hardware

procurement and installation, they quickly saw the value of one partner

managing and orchestrating the entire project.

Our Solution

Level 10 provided a single point of contact, consistent procurement, centralized

staging and kitting, installation and project management. Our team conducted

all of the staging for the client’s touchscreen devices, payment terminals and

ADA devices with last-mile configuration of MIDs/TIDs and test transactions.

With one company staging all devices the same way every time, the client

significantly reduced their risk. We then managed the logistics of kitting and

shipping devices to each location.

Results

A project of this size and speed runs the risk of error and delay the more

variables are introduced, such as multiple vendors, technicians programming

equipment in the field, etc. With one vendor overseeing every aspect of the

project, the client successfully deployed its self-serve kiosks to approximately

7,000 locations within 18 months. By teaming up with Level 10, they were able

to do more with less partners.

Overview

Project

Self-serve kiosk deployment

Industry

Leading fast food restaurant

Size

~7,000 locations

Services

Hardware Procurement, Centralized

Staging and Kitting

Case StudyOur Partners

Customer Relationships

Certified OEM Relationships

We are trusted partners for Tier 1 and Tier 2 merchants across the following verticals:

• Department Stores

• Specialty Retail (Mall, Freestanding)

• Restaurants (National, Franchise)

• Grocery Stores

• Big Box Stores

• White Label Services for OEMs

Level 10 works with hundreds of leading OEMs for merchants’ hardware procurement needs, such as

POS systems, payment terminals, mobile devices, digital signage, networking, and more.

Some of our valued OEM partners include:

POS Systems Mobile NetworkingDigital SignagePrint/ScanPayment/Sleds

© 2020 Level 10 and/or its affiliates. All rights reserved.8

Level 10 | 2495 Pembroke Avenue, Hoffman Estates, Illinois 60169 | 888-828-1130 | info@level10.com | www.level10.com

Are you ready to take it to the next level?

Contact us at 888-828-1130 or visit

www.level10.com to get started!