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Enhancing The Delivery

Of Weather & Climate Information

To End-Users by Meteorological Services Division,

NEA, Singapore

WMO RA V Seminar on Enhancing Service Delivery Kuala Lumpur, Malaysia, 2-6 April 2007

Outline

Profile of Core Services and End-Users

Facilitating E-Services

Enhancing Delivery (timeliness, content)- Civil Aviation Weather Services

- Public Weather Services

- Specialised Services

- Climate Information Services

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Weather surveillance & forecastingClimate information and monitoringAdvisory/warning for • Severe weather conditions• Transboundary smoke haze• Earthquakes & tsunamis

Our Core Services

Defence

Public & Others

Shipping

Civil Aviation

Our End-Users

Allocation of Resources

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Service Delivery Channels

Weather information is time-sensitive

• immediate/timely delivery• most suited for electronic delivery (e-services)

Delivery channels> 99.9% electronic (internet, email, telephone, fax, SMS, etc)

< 0.1% manual (post, self-collection)

Message Switching System

Doppler Weather Radar

Lightning detection system

Satellites

NWP outputs

Networking &

Processing

Internet / Intranet

Telephone hotline

Facsimile

VOLMET broadcast

Computer-to-computer link

E-mail

Integration of Systems to Facilitate E-Services

text

graphics

voice

Wind profiler

Observation stations

Seismic system SMS

Paging

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Ensuring safety and economy of air operations

Civil Aviation Weather Services• Local support to civil aviation authority and airlines

• Regional role- OPMET gateway between Asia & Europe

SingaporeFIR

Delivery channels

• Automated faxing

• Computer-to-computer link

• Intranet

Aviation Intranet

Contents - SIGWX prognostic charts- Wind/Temp prognostic charts - OPMET (worldwide METAR/TAF)- Take-off, climb/descent conditions - SIGMET, AD warning, storm warning- Volcanic ash/Tropical cyclone advisory- Real-time radar data (70km/240km radius)- Latest satellite images

• Available to all airline operators (registered users) • Supplements other delivery channels

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Aviation IntranetSoliciting online feedback on timeliness and information contentfrom end-users (pilots)

Aviation Intranet Customer survey forms are sent annually to airline operatorsto gather feedback on service requirements and customer satisfaction

Mosaic of satellite images from GEOS, METEOSAT & MTSAT

A recent product request by airline operators

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Public Weather Services

Weather forecasts

Heavy rain warning

Detected rain areas

Detected lightning areas

Winds/tides

Haze advisory

Earthquake/tremor/tsunami advisory

WIDS• Hotline• Fax• SMS

INTERNET

MEDIAInternetFax

Weather Information Dissemination System (WIDS) Hotline (voice)Fax service (text & graphics)SMS (text)

Public Weather Services

Dial 6545 7788 Fax 6542 7789

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Local Weather Forecasts

• Fortnightly outlook

• 3-day outlook

• 24-hour forecast

• 12-hour forecast

Prediction range

3-hour Nowcast (45 sectors)

• 3-hour nowcast (sectorised)

Delivery channels• Hotline/fax/media

• Internet

• SMS/WAP (Wireless Application Protocol)

12-hour Forecast (5 sectors)(sectorised)

Accessing 3-hour Nowcasts via SMS and WAP

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Lightning Alert Service for Schools

Jun 2004 - User “pull” alert via SMS (self-activate)Apr 2007 - “Push” alert to user via SMS (automatic)

*109

Menu Names

15 Mar 2007, 1305hrsDunman High SchoolWeather now: No rain

Forecast: Thunderstorm with lightning

from 1400hrs till 1530hrs

Site-specific lightning alert for schools to plan outdoor activitiesA collaboration project with Ministry of Education

Specialised ServicesCustomised lightning warning service for golf clubs and companies involved in lightning-sensitive outdoor activities Warnings issued via

SAMPLE

15 Jan 2006 0945 HR

Lightning warning issued within an area 5 km radius of site

• SMS (“push” alert)• paging• fax

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Climate Information Services

Delivery channels for purchase of climate information• Collection at MSS office• Fax • Post• Email• Government Mall website (Sep 2004)• Collection at One-Stop Service Centre (Apr 2005)

Specialised End-Users• Building & construction industry

• Marine & shipping companies

• Insurance companies

• Legal firms

Climate Information Services

Choice of delivery channels:

• Email• Post• Self-collection

Purchase Customised Climate Data Online

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Future Initiatives

Facilitate access of web-based graphic weather information (e.g. map of real-time rain areas) via GPRS

Expand provision of customised information for delivery to end-users via SMS

Thank You