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Woodcreek Middle School
Campus Improvement Plan
2010 – 2011
Principal – Thyrun Hurst 14600 Woodson Park Drive
Houston, Texas 77044
Campus # 101-913-048
Campus Number: 101-913-048
Page 2 of 26
Woodcreek Middle School Goals and Objectives (2010 – 2011)
GOALS & OBJECTIVES
Goal 1: Demonstrate sustained growth in student academic achievement. 1. Improve, sustain, and support academic student performance at or beyond grade level. 2. Focus on college/career readiness. 3. Improve, sustain and support student attendance. 4. Improve, sustain and support the graduation rate.
Goal 2: Demonstrate sustained growth in highly qualified staff. 1. Provide an attractive employment package that features competitive salary, benefits, and incentives to
recruit and retain a well-trained and highly qualified staff. 2. Provide working conditions conducive to recruiting and retaining a well-trained and highly qualified staff. 3. Maintain a staff of 100% Highly Qualified Teachers and hire the most competent applicants for other
district positions.
Goal 3: Ensure a safe and secure environment for students and staff. 1. Provide a safe and secure environment for students and staff. 2. Deploy Positive Behavior Intervention System (PBIS) plan to improve student behavior. 3. Provide professional development for staff and administration targeting student management skills,
interventions and strategies in working with diverse student populations. 4. Provide and monitor district interventions to reduced drug and alcohol incidents. 5. Provide campus interventions that target bullying, harassment/dating violence behaviors.
Goals 4: Create a welcoming culture and climate for all stakeholders. 1. Increase and improve communication with parents. 2. Ensure that every campus/facility/department is welcoming to all external stakeholders
(parents/guardians and community/business partners). 3. Provide structure and support to foster a positive climate for students, teachers, staff, and
administrators, and parents.
Campus Number: 101-913-048
Page 3 of 26
Introduction and Needs Assessment Summary
The Humble Independent School District (HISD) serves the communities of Humble, Kingwood, Atascocita, Summerwood, Eagle Springs, and Fall Creek. The District’s boundaries encompass approximately 90 square miles in Harris County. Humble ISD is nationally recognized for the outstanding education it offers to students, and is listed among the 25 fastest growing school districts in Texas. The District provides a well-rounded program of public education for children from prekindergarten through grade twelve. In addition to basic instructional programs, the District offers special education, gifted and talented, bilingual/ESL, remedial, college preparatory, career and technical programs, and an international baccalaureate program. The District is fully accredited by the Texas Education Agency (TEA). A high degree of professionalism exists among our employees, and an on-going recognition of student and staff excellence contributes to this environment. The instructional program is geared toward having the student meet or exceed grade level expectations. Emphasis is placed on higher level thinking skills, including research methodologies and independent, complex and critical thinking skills. Woodcreek Middle School (WMS) attracts highly qualified personnel because of its commitment to excellence. WMS employs 106 employees consisting of 87 professionals, 10 educational aides, and 9 professional support staff. Professional employees include 78 classroom teachers with an average of 6.82 years of experience. Master's degrees have been earned by 15% percent of the teaching staff and 1% percent of the teaching staff have earned a doctorate degree. Woodcreek's staff members are dedicated to providing each and every student the best education through an intensive and challenging curriculum and sound research-based instructional practices. Under the leadership of our Instructional Leadership Team (ILT), the staff is comitted and works diligently to provide the best education for all students. Our school's comprehensive needs assessment identified the following specific needs for our campus. No comprehensive needs assessment was performed based on the fact that we are a new school to the district.
Campus Number: 101-913-048
Page 4 of 26
Demographics
Humble ISD schools are organized by feeder patterns composed of specific elementary, middle, and high schools
(Atascocita High School, Humble High School, Kingwood High School, Kingwood Park High School, and Summer
Creek High School). In addition, HISD provides alternative options for its students through its Quest Early College
High School. Woodcreek Middle is in the Summer Creek High School feeder pattern and serves 961 students.
Humble ISD’s Associate Superintendent oversees our feeder pattern team to ensure coordination and quality
instructional programs within each of its campuses. Our school is lead by the building principal who ensures each
staff member, student, and parent is informed of how they can improve student success.
Student Distribution Enrollment % of All Students Grade Levels District Campus District Campus
EC PK K 1 2 3 4 5 6 7 8 9 10 11 12 Total
102 0 946 0 2,279 0 2,473 0 2,516 0 2,549 0 2,486 0 2,535 0 2,560 328 2,575 318 2,570 315 2,626 0 2,605 0 2,616 0 2,286 0 33,724 961
0.3 0 2.8 0 6.8 0 7.3 0 7.5 0 7.6 0 7.4 0 7.5 0 7.6 34.1 7.6 33.1 7.6 32.8 7.8 0 7.7 0 7.8 0 6.8 0 100 100
Campus Number: 101-913-048
Page 5 of 26
Demographics (cont’d.) Students by Ethnicity # of Students % of All Students District Campus District Campus
African American Hispanic Other White Total
6,041 324 8,673 296 1,303 74 17,707 267 33,724 961
17.9 33.7 25.7 30.8 3.8 7.7 52.5 27.8 100 100
Students by Program # of Students % of All Students District Campus District Campus
At-Risk Bilingual & ESL Economically Disadvantaged Limited English Proficient Special Education Title I
10,726 281 2,867 38 9,188 331 2,986 59 2,926 93 5,887 0
31.8 29.2 8.5 4.0 27.2 34.4 8.9 6.1 8.7 9.7 17.5 0
Campus Number: 101-913-048
Page 6 of 26
Goals & Objectives
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.1: Improve, sustain, and support academic student performance at or beyond grade level.
Measure Target (Year 1) Target (3-5 Years)
TAKS+ Passing Standard
TAKS-Accommodated Passing Standard
TAKS-M Passing Standard
TAKS-Alt Passing Standard
% of students meeting passing standards (with no sub-group scoring less than 90%) Reading: ≥90% Social Studies: ≥90% Mathematics: ≥90% Science: ≥90% ≥90% of students passing all tests taken ≤10% or less difference between student groups Increase prior year performance of students meeting commendable standard by 10 percentage points ≥70% of ELLs meeting passing standards
% of students meeting passing standards (with no sub-group scoring less than 90%) Reading: ≥90% Social Studies: ≥90% Mathematics: ≥90% Science: ≥90% ≥90% of students passing all tests taken ≤5% or less difference between student groups Increase prior year performance of students meeting commendable standard by 10 percentage points ≥75% of ELLs meeting passing standards
TELPAS – Growth Measure (AMAO-2) Attainment
% multi-year beginner (PBMAS 12)
% multi-year begin/int (PBMAS 13)
≥90% of all students meet standard for improvement over previous year composite
≤ 2.5%
≤ 8%
≥90% of all students meet standard for improvement over previous year composite
≤ 2.5%
≤ 8%
AYP
100% of all campuses meet requirements for Adequate Yearly Progress
100% of all campuses meet requirements for Adequate Yearly Progress
Campus Number: 101-913-048
Page 7 of 26
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.1: Improve, sustain, and support academic student performance at or beyond grade level.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
1.1.1 Monitor and improve alignment of instruction and assessment to the articulated curriculum.
Administrators, Instructional Coaches
Increase student scores: DBAs, DBA-Ms, TAKS+, TAKS-M, TAKS-Alt, TELPAS
Local
1.1.2 Monitor data for learning: - DBA - Attendance
Administrators, Instructional Coaches
>90% of students passing all tests taken >96 student attendance rate
Local
1.1.3 Implement a professional development course of study
Administrators, Instructional Coaches
Training aligned to the identified professional development needs
Local
1.1.4 Provide additional instructional support
Administrators, Instructional Coaches
Student results aligned to District/Campus goals and objectives
Local
Campus Number: 101-913-048
Page 8 of 26
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.1: Improve, sustain, and support academic student performance at or beyond grade level.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
1.1.5 Address RtI needs
Administrators, Instructional Coaches
- Attend training for the district revised RtI framework (admin., teachers, and staff) - Monitor framework implementation & adjust as needed
Local
1.1.6 Provide on-going instructional monitoring.
Administrators, Instructional Coaches
- Identify student and teacher behaviors that are exhibited in classrooms where students are successful. - Train administrators and teachers on the identified behaviors.
Local
1.1.7 Address Performance Based Monitoring and Assessment System area(s) of concern
Administrators, Instructional Coaches
Student data – PBMAS Report
Local
Campus Number: 101-913-048
Page 9 of 26
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.1: Improve, sustain, and support academic student performance at or beyond grade level.
Action
# Actions/Tasks Responsible
Person Evidence of
Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
1.1.8 Complete annual comprehensive needs assessment
Administrators, Instructional Coaches
Data collected, analyzed, and reviewed.
Local
1.1.9 Implement the GT differentiated curriculum
Administrators, Instructional Coaches
- Attend training for the GT differentiated curriculum (admin., teachers, and staff) - Monitor/adjust implementation of curric. and delivery of instruction - Analyze Pre & Post GT parent survey data
Local
Campus Number: 101-913-048
Page 10 of 26
Goals & Objectives
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.2: Focus on college/career readiness.
Measure Target (1 Year) Target (3-5 Years)
# of students participating in AVID on secondary campuses (Baseline data:0)
Baseline Year ≥7% increase
Provide college and career awareness programs
1 per year 1 per year
Campus Number: 101-913-048
Page 11 of 26
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.2: Focus on college/career readiness.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
1.2.1 Create a college-bound/career readiness culture where parents and students are well equipped and prepared for their future. - a. Continue to monitor and expand the implementation of AVID and IB programs. - b. Provide college readiness assessments at grade 8 (ReadiStep). - c. Bridges program implemented at grade 6. - d. Provide workshops for students and parents on the importance of higher education - e. Provide college night for parents and students.
Administrators, Instructional Coaches
- # of students in AVID - Increase number of students meeting college readiness standards on TAKS - Schedule of workshops and parent nights
Local
Campus Number: 101-913-048
Page 12 of 26
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.2: Focus on college/career readiness.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation (Source/Amount)
Scheduled for Quarter
Q1 Q2 Q3 Q4
1.2.2 Provide college and career awareness program
Administrators, Instructional Coaches
Agendas
Local
1.2.3 Execute Pre AP/AP program Develop and implement a vertically aligned Pre AP/AP program for grades 8-12.
Administrators, Instructional Coaches
- Attend Pre AP & AP Middle School aligned curriculum training (Pre AP and AP teachers) - Monitor implementation of program & adjust as needed
Local
Campus Number: 101-913-048
Page 13 of 26
Goals & Objectives
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.3: Improve, sustain and support Student Attendance.
Measure Target (1 Year) Target (3-5 Years)
Student attendance rate (Baseline data: N/A)
≥96% ≥96%
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.3: Improve, sustain and support Student Attendance.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
1.3.1 Monitor and refine methods to improve student attendance
Administrators, Instructional Coaches
Importance of regular attendance communicated
Local
1.3.2
Provide student attendance incentive
Administrators, Instructional Coaches
Increase student attendance rates
Local
1.3.3 Address individual needs of homeless students
Administrators, Instructional Coaches
Log of services rendered
Local
Campus Number: 101-913-048
Page 14 of 26
Goals & Objectives
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.4: Improve, sustain, and support the Graduation Rate.
Measure Target (1 Year) Target (3-5 Years)
Annual Dropout Rate (Baseline Grade 7-8: 0.0%)
0% 0%
Promotion Rate
≥98% 100%
Action Plan
GOAL 1: Woodcreek MS will demonstrate sustained growth in student academic achievement.
OBJECTIVE 1.4: Improve, sustain, and support the Graduation Rate.
Action
# Actions/Tasks Responsible
Person Evidence of
Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
1.4.1 Monitor systemic processes for student enrollment/withdrawal for all students - Emphasis on grades 7 to 8 and 8 to 9 for the dropout rate indicator.
Administrators, Instructional Coaches
Processes implemented -Yearly report for dropouts
Local
Campus Number: 101-913-048
Page 15 of 26
Goals & Objectives
GOAL 2: Woodcreek MS will demonstrate sustained growth in highly qualified staff
OBJECTIVE 2.1: Provide an attractive employment package that features competitive salary, benefits, and incentives to recruit and retain a well-trained and highly qualified staff.
Measure Target (1 Year) Target (3-5 Years)
Reduce the number of certified staff vacancies. (Baseline 2009-2010: N/A)
Baseline Year Reduce by > 5%
Action Plan
GOAL 2: Woodcreek MS will demonstrate sustained growth in highly qualified staff
OBJECTIVE 2.1: Provide an attractive employment package that features competitive salary, benefits, and incentives to recruit and retain a well-trained and highly qualified staff.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
2.1.1 Actively recruit Highly Qualified applicants for professional positions and increase the correlation between the student and staff demographics to more closely reflect the student population (Baseline: Minority Teachers 41%, Minority Students 70%)
Administrators
Highly qualified pool of applicants reflective of the student population
Local
Campus Number: 101-913-048
Page 16 of 26
Goals & Objectives
GOAL 2: Woodcreek MS will demonstrate sustained growth in highly qualified staff
OBJECTIVE 2.2: Provide working conditions conducive to recruiting and retaining a well-trained and highly qualified staff.
Measure Target (1 Year) Target (3-5 Years)
Satisfaction rate on employee surveys
> 90 % positive feedback > 95 % positive feedback
Improve teacher attendance rates
≥96% ≥96%
Action Plan
GOAL 2: Woodcreek MS will demonstrate sustained growth in highly qualified staff
OBJECTIVE 2.2: Provide working conditions conducive to recruiting and retaining a well-trained and highly qualified staff.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
2.2.1 Administer an employee satisfaction survey to monitor campus climate and culture
Administrators
Survey results
Local
2.2.2 Monitor staff absenteeism Develop attendance plan
Administrators Staff attendance rate Plan developed and results monitored
Local
Campus Number: 101-913-048
Page 17 of 26
Goals & Objectives
GOAL 2: Woodcreek MS will demonstrate sustained growth in highly qualified staff
OBJECTIVE 2.3: Maintain a staff of 100% Highly Qualified Teachers and hire the most competent applicants for other district positions.
Measure Target (1 Year) Target (3-5 Years)
% of staff meeting NCLB highly qualified criteria
100% 100%
Action Plan
GOAL 2: Woodcreek MS will demonstrate sustained growth in highly qualified staff
OBJECTIVE 2.3: Maintain a staff of 100% Highly Qualified Teachers and hire the most competent applicants for other district positions. Action
# Actions/Tasks Responsible
Person Evidence of
Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter Q1 Q2 Q3 Q4
2.3.1 Remain knowledgeable of NCLB HQ standards
Administrator
Record of administrator training
Local
2.3.2 Monitor selection process so only highly qualified teachers and paraprofessionals are offered positions.
Administrator
Compliance report shows 100% of teachers in core academic areas are HQ
Local
Campus Number: 101-913-048
Page 18 of 26
Goals & Objectives
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.1: Provide a safe and secure environment for students and staff.
Measure Target (1 Year) Target (3-5 Years)
Decrease Student Code of Conduct violations (e.g., assaults, weapons, dress code violations) (Baseline Data: Major N/A, Minor N/A, Total Incidents N/A)
Baseline Year Decrease total incidents by >25%
# of incidents of Out of School Suspension (Baseline Data: N/A)
Baseline Year Decrease by > 15 %
# of students assigned to In School Suspension (Baseline Data: N/A
Baseline Year Decrease by > 15 %
Action Plan
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.1: Provide a safe and secure environment for students and staff.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
3.1.1 Maintain consistent discipline management policies that align with the district policies for discipline management.
Administrators, Instructional Coaches
- Accuracy rates for discipline coding - Monitor campus frameworks for consistent policies at campuses & verticals
Local
3.1.2 Provide and support alternative education programs (DAEP)
Administrators, Instructional Coaches
- # of students served - Recidivism rate
Local
Campus Number: 101-913-048
Page 19 of 26
Goals & Objectives
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE: 3.2 Deploy Positive Behavior Intervention System (PBIS) plan to improve student behavior
Measure Target (1 Year) Target (3-5 Years)
Positive Behavior Intervention System (PBIS) plan monitored, revised and disseminated
100% complete 100% complete
Action Plan
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.2: Deploy Positive Behavior Intervention System (PBIS) plan to improve student behavior
Action
# Actions/Tasks Responsible
Person Evidence of
Implementation
Resource Allocation (Source/Amount)
Scheduled for Quarter
Q1 Q2 Q3 Q4
3.2.1 Disseminate Positive Behavior Intervention System information
Administrators, Instructional Coaches
Plan disseminated
Local
3.2.2 Provide Positive Behavior Intervention System training
Administrators, Instructional Coaches
- Agenda - Improved student behavior
Local
3.2.3 Monitor behavior incidents
Administrators, Instructional Coaches
- Behavior incidents tracked
Local
Campus Number: 101-913-048
Page 20 of 26
Goals & Objectives
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.3: Provide professional development for staff and administration targeting student management skills, interventions and strategies in working with diverse student populations
Measure Target (1 Year) Target (3-5 Years)
# of workshops presented 1 each year 1 each year
Action Plan
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.3: Provide professional development for staff and administration targeting student management skills, interventions and strategies in working with diverse student populations
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation (Source/Amount)
Scheduled for Quarter
Q1 Q2 Q3 Q4
3.3.1 Provide training emphasizing Positive Behavioral support techniques.
Administrators, Instructional Coaches
- Agenda - Improved student conduct grades
Local
3.3.2
Provide classroom management sessions reinforcing effective strategies/techniques.
Administrators, Instructional Coaches
- Agenda - Improved student conduct grades
Local
Campus Number: 101-913-048
Page 21 of 26
Goals & Objectives
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.4: Provide and monitor district interventions to reduce drug and alcohol incidents
Measure Target (1 Year) Target (3-5 Years)
# of students in violation of the district drug/alcohol policy (Baseline Data: N/A)
0 0
Recidivism rate of students with drug related incidents
0 0
# of campus drug and alcohol awareness programs presented
1 each year 1 each year
Action Plan
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.4: Provide and monitor district interventions to reduce drug and alcohol incidents
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
3.4.1 Conduct campus-based drug and alcohol awareness programs
Administrators, Instructional Coaches
# of drug policy violations
Local
3.4.2 Provide campus based counseling sessions for students who violated the district drug policy.
Administrators, Instructional Coaches
Recidivism rate of drug policy offenders
Local
Campus Number: 101-913-048
Page 22 of 26
Goals & Objectives
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.5: Provide campus interventions that target bullying, sexual abuse, and harassment/dating violence behaviors.
Measure Target (1 Year) Target (3-5 Years)
# of campus (teachers/staff) awareness programs presented
1 each year 1 each year
# of campus (students) awareness programs presented
1 each year 1 each year
# of campus (parent) awareness programs presented
1 each year 1 each year
Campus Number: 101-913-048
Page 23 of 26
Action Plan
GOAL 3: Woodcreek MS will ensure a safe and secure environment for students and staff.
OBJECTIVE 3.5: Provide campus interventions that target bullying, sexual abuse, and harassment/dating violence behaviors.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation (Source/Amount)
Scheduled for Quarter
Q1 Q2 Q3 Q4
3.5.1 Provide staff development in research based bullying prevention program.
Administrators, Instructional Coaches
Reduced number of bullying incidents on campus
Local
3.5.2 Provide counseling for students affected by bullying, sexual abuse, and harassment/dating violence incidents
Administrators, Instructional Coaches
Counseling sessions provided
Local
3.5.3 Provide materials for dating violence prevention.
Administrators, Instructional Coaches
Materials provided
Local
Campus Number: 101-913-048
Page 24 of 26
Goals & Objectives
GOAL 4: Woodcreek MS will create a welcoming culture and climate for all stakeholders.
OBJECTIVE 4.1: Increase and improve communication with parents.
Measure Target (1 Year) Target (3-5 Years)
Response on parent survey relating to information received from campuses and the district
90 % positive feedback on questions relating to information received from campuses the district
95 % positive feedback on questions relating to information received from campuses and the district
Action Plan
GOAL 4: Woodcreek MS will create a welcoming culture and climate for all stakeholders.
OBJECTIVE 4.1: Increase and improve communication with parents.
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
4.1.1 Post information and share knowledge regarding campus progress: student attendance, and TAKS.
Administrators, Instructional Coaches
Information posted regularly
Local
4.1.2 Deploy strategic communication plan.
Administrators, Instructional Coaches
Strategic communication plan is deployed and implemented.
Local
Campus Number: 101-913-048
Page 25 of 26
Goals & Objectives
GOAL 4: Woodcreek MS will create a welcoming culture and climate for all stakeholders.
OBJECTIVE 4.2: Ensure that every campus/facility/ department is welcoming to all external stakeholders (parents/guardians and community/business partners)
Measure Target (1 Year) Target (3-5 Years)
Customer Service Training required in every department and campus
100% of office staff trained All employees trained in 3 years
Action Plan
GOAL 4: Woodcreek MS will create a welcoming culture and climate for all stakeholders.
OBJECTIVE 4.2: Ensure that every campus/facility/ department is welcoming to all external stakeholders (parents/guardians and community/business partners)
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation (Source/Amount)
Scheduled for Quarter
Q1 Q2 Q3 Q4
4.2.1 Provide customer service training for staff.
Administrators, Instructional Coaches
Agenda
Local
Campus Number: 101-913-048
Page 26 of 26
Goals & Objectives
GOAL 4: Woodcreek MS will create a welcoming culture and climate for all stakeholders.
OBJECTIVE 4.3: Provide structure and support to foster a positive climate for students, teachers, staff and administrators, and parents
Measure Target (1 Year) Target (3-5 Years)
- Satisfaction rate on parent surveys - Satisfaction rate on student surveys
> 90 % positive feedback > 90 % positive feedback
> 95 % of positive feedback > 95 % of positive feedback
Action Plan
GOAL 4: Woodcreek MS will create a welcoming culture and climate for all stakeholders.
OBJECTIVE 4.3: Provide structure and support to foster a positive climate for students, teachers, staff and administrators, and parents
Action #
Actions/Tasks Responsible Person
Evidence of Implementation
Resource Allocation
(Source/Amount) Scheduled for Quarter
Q1 Q2 Q3 Q4
4.3.1 Conduct satisfaction/attitudinal surveys
Administrators, Instructional Coaches
- Surveys complete - Results communicated - Satisfaction rate
Local
4.3.2 Analyze survey data to identify areas of satisfaction and dissatisfaction for all stakeholders
Administrators, Instructional Coaches
Areas of satisfaction & dissatisfaction identified.
Local
4.3.3 Post survey results on website.
Administrators
Results posted
Local