Wonderware Internal Services Matt van der Watt General Manager Sales

Wonderware Internal Services

Matt van der WattGeneral Manager Sales

Agenda

► WW SA NEW Look / Faces► Sales Administration

▪ Quotes and enquiries▪ Customer First Program/ Dispatching

► Training► Services

NEW Wonderware SA MD

Deon van AardtWonderware Southern Africa

MES

► Steady growth despite economic downturn► Demand for MES increasing

Dawid SadieMES Manager

External Sales

Gauteng- West – Richard AndersonGauteng- South – Markus van der Merwe

Kwazulu Natal - Frank BergsmaEastern Cape – Sharon BrownGauteng- Central – Robert RandallGauteng- East - Carel de JagerWestern Cape – Dawid Sadie

Gauteng- East - Jaco MarkwatWestern Cape – Neil Rudden

New Faces @ Wonderware

Deryn BrowningTechnical Support

Lourens van VuurenTechnical Support

Kirsty BrownTraining Administrator

New Faces @ Wonderware

Betsy PopovicSales Administrator

Tougieda RylandsCustomer First Administrator

Jaco MarkwatRegional Manager – Gauteng East

Neil RuddenRegional Manager – Cape

Internal Sales Administration

▪ Nirusha /Genevieve / Leigh- Anne▪ Betsy Popovic – Quotes and

Enquiries▪ Tougieda Rylands – Customer First

Program/ Dispatching

Training

Genevieve and EmmiKirsty Brown

Consulting Services Group

► New faces▪ Lourens Van Vuuren▪ Deryn Browning▪ Reinhardt Coetzee

Agenda


▪ Customer First Program/ Dispatching▪ Quotes and enquiries


Internal Sales

► Customer First Program – Tougieda Rylands ▪ Process

• Site value/ Installed base• Renewal Discount• Early Renewal Discount

▪ 90 days• License review/ cleanup – RM , Audit• Quote based on the new information

▪ 60 days• Reminder

▪ 30 Days• Place the order

▪ D-Day• 10% Early Discount not applicable any more…..

▪ Expiry date plus 30 days• Renewal Discount not applicable any more…

Internal Sales

► Quotes – Betsy Popovic▪ Projects – RM involvement▪ Budget quote – from pricelist

• Email price list to SI

▪ New products▪ Enquiries▪ ROE

Agenda

► WW SA NEW Look / Faces► Sales Back-office



Training

► Contact Person – Kirsty Brown► Website – all information

▪ Schedule▪ Prices▪ Course information and content▪ Curriculum information

► You are not ALONE▪ 492 people were trained by WW in 2008

The process for booking training:With Kirsty

► Request a quotation from me► I will send the quotation to you along with the Wonderware Training

schedule for 2009 (please see attached – there are two: one for EU’s and one for SI’s

► You let me know what date you are interested in and I will make a tentative booking

► You then send me a physical purchase order for the training that you require

► You also send a completed training registration form for each delegate that would like to attend the training (see attached)

► The booking is then confirmed and a training confirmation will be sent to you (see attached)

► Your documentation will then be sent to finance and an invoice will be issued to you

Payment Terms & Conditions:

► Please ensure that you have received your Tax Invoice for payment as we cannot allow delegates entry to a course unless full payment has been received.

► Receipt of a purchase order is required to confirm and Invoice training.

Training is an intellectual medium and cannot be recovered;► We therefore require that payment be made 14 days prior

to the event.► Cancellations made less than 14 days prior to the course

are liable for the full fee.

Training on website

Schedule

Courses and Prices

Curriculum offerings

Agenda




System Platform Application Consulting Objectives

► Increased project success rateEngineering effort is costly and so are lengthy implementations. Adopting a planned approach that follows proven methodologies and best practices is the best way to ensure the successful implementation of System Platform-based objects.

► Ensured future flexibilityThe use of best practices contributes to a system design that caters for future expansion as well as for low-cost and easy upgrades.

► Ensured system maintainabilityOne of the cornerstones of this consulting service is to ensure that systems are designed in such a way that they are maintainable by end-users and system integrators through the use of the maintenance and diagnostic tools provided by the System Platform.

Project Consulting Package

During a project, we assist end-users and system integrators follow a proper implementation plan. We audit the milestones achieved at every step and provide written feedback at all stages of the implementation. These milestones are normally built into the overall project plan as go/ no go points.

► DesignWe review and advise on user requirements, functional design and detail design specifications as well as Thin Slice / Proof-of-concept applications. This includes two days on site as well as a design guideline document and example application.

► DevelopmentWe assist developers with advice and best practices as well as provide training when required. We also ensure that proper System Platform standards are created and implemented. This includes one day on site consulting and an audit report on the design.

Project Consulting Package

► DeploymentDuring the deployment phase, we assist with proper IT infrastructure design. This includes proper security and network configurations. We also advise end-users and system integrators on the proper deployment strategy as well as hardware and software requirements while paying particular attention to the distribution of load in the system. This includes one day on site consulting and an audit report on the system.

► ReviewWe audit the installation and comment on its functionality and performance before making any recommendations for improvements. This includes one day on site consulting and a report on the system.

Best Practices Workshops

One-day workshops are provided to help users and SIs understand how to create applications using our Design Guidelines Document. At the end of the workshop participants will receive a working example application and document explaining best practices.

Audits

► We will perform ad-hoc audits on systems to assess if the system conforms to our best practices. Depending on the size of a system, the number of days on site may vary. All audits include a written report with recommendations. Two packages are available:

▪ Infrastructure Audit• This audit looks at infrastructural aspects such as appropriate network

topology, system health, software versions, software compatibility and security. Problems will be highlighted and recommendations made on how to solve them.

▪ Design Audit• This audit involves evaluating how the functional aspects of the

system platform were utilised in the project using the design guidelines document as reference. The system is measured against these best practices and appropriate recommendations made where necessary.

Available services

► Project consulting packageThis consists of a number of days that are used to advise and audit appropriate milestones of a project. Additional days may be purchased if required.

► Best Practices workshops► Audits of existing systems

That’s All folks

Documents

Wonderware Internal Services Matt van der Watt General Manager Sales