Lorain County CASA/GAL ProgramLorain County Domestic Relations Court

VOLUNTEER POLICIES

Revised – November, 2014

Tim Green – Program ManagerEd Wacker – Volunteer CoordinatorTraci Stamco – Program Coordinator

Voices for Children is a member of theNational CASA Association

(See Appendix A)

Page - 1 -

VOLUNTEER POLICIES TABLE OF CONTENTS

Part 1: General Program Policies 41.1 Scope of Policies 41.2 Purpose of Policies 41.3 Exception to Policy 41.4 Approval of Policies 41.5 Service at the Discretion of the Agency 41.6 Speaking on Behalf of (Program Name) 4

Part 2: Volunteer Recruitment and Management Plan 52.1 Recruitment 52.2 Volunteer Qualifications 52.3 CASA/GAL Volunteer Application 62.4 Interview 62.5 Background Check 62.6 Criminal Charges 62.7 CASA/GAL Job Description 72.8 Pre-Service Training 72.9 In-Service Training 82.10 Acceptance into the Program 82.11 Length of Commitment 82.12 Leave of Absence 8

Part 3: Volunteer Supervision and Evaluation 83.1 Supervision 83.2 Access to Legal Counsel 93.3 Professional Conduct 93.4 Volunteer Statistics 93.5 Evaluations 93.6 Complaints and Grievances 93.7 Progressive Discipline 103.8 Dismissal of a Volunteer 103.9 Resignation 103.10 Volunteer File 103.11 Volunteer File Retention 113.12 Review of Volunteer File 113.13 Addition and Correction to Volunteer File 11

Part 4: Volunteer and Case Related Policies 11

Page - 2 -

4.1 Assignment- Right of Refusal 114.2 Conflict of Interest 11 4.3 Recordkeeping 134.4 Reimbursement of Expenses 134.5 Visits with Child 134.6 Reporting of Abuse/Neglect 144.7 Volunteer-Client Relationship 144.8 Transportation of Child and Other Parties 14

4.9 Cell Phone Usage Policy 14 4.10 Observing Parent/Child or Sibling Visits 14

4.11 Volunteer Safety 154.12 Court Reports and Appearance 154.13 Confidentiality 154.14 Closing a Case 16

4.15 Weapons Policy 17 4.16 Social Media Policy 18 Part 5: Health and Non Discrimination Related Polices 21

5.1 Sexual Harassment and Discrimination 215.2 Alcohol and Drugs 215.3 AIDS – Communicable Diseases 215.4 Whistleblower Policy 215.5 Diversity Plan 22

Part 6: Acknowledgement and Receipt of Volunteer Policies 23

Appendix A: National CASA 24Appendix B: CASA/GAL Volunteer Job Description 26

Page - 3 -

Part 1: GENERAL PROGRAM POLICIES

1.1 Scope of PoliciesVoices for Children considers its greatest asset to be its group of trained community volunteers, who together are reaching out to help abused and neglected children involved in the Lorain County Domestic Relations Court. Within our organization, volunteers donate their time and talents to serve these children as CASA/GAL advocates, board members and general program support volunteers. These policies are designed to provide guidelines for the CASA (Court Appointed Special Advocates)/GAL (Guardian ad Litem) volunteer in their role. Certain policies are universal to all Voices for Children volunteers. Therefore, throughout this manual the word volunteer is non-exclusive in meaning.

1.2 Purpose of PoliciesThe purpose of these policies is to provide overall guidance and direction to volunteers serving as CASA/GAL volunteers. These policies do not constitute, either implicitly or explicitly, a binding contractual or personnel agreement. Voices for Children reserves the right to change any of these policies at any time and to expect adherence to the changed policy. Areas not specifically covered by these policies shall be determined by the Program Manager. CASA/GAL volunteers will be required to sign an agreement indicating that they have read, understood and will comply with all CASA/GAL volunteer policies.

1.3 Exception to PolicyOn occasion, certain exceptions may be made to any of the policies at the discretion of the Program Manager of Voices for Children.

1.4 Approval of PoliciesApproval of the CASA/GAL volunteer policies shall be the responsibility of the Program Manager of Voices for Children. Amendments to these policies are subject to ratification by the Program Manager, which has final responsibility for such amendments, and reserves the right to amend these policies in any way at any time. Any amendments to these policies will be distributed to all CASA/GAL volunteers and staff within 14 days of ratification.

1.5 Service at the Discretion of the AgencyVoices for Children accepts the service of all CASA/GAL volunteers with the understanding that such service is at the sole discretion of the program. CASA/GAL volunteers agree that the agency may at any time, for whatever reason, decide to terminate the CASA/GAL volunteer's relationship with the program.

1.6 Speaking on Behalf of Voices for Children

Page - 4 -

CASA/GAL volunteers are encouraged to speak about the program in general throughout the community. However, the Program Manager must be informed of any speaking engagements CASA/GAL volunteers may wish to arrange on behalf of Voices for Children, so that staff can assist with written materials or go with the CASA/GAL volunteer to help with the presentation. All volunteers are prohibited from speaking with the media on behalf of Voices for Children or their clients.

The Board of Directors has a coordinated plan for fund raising for the organization. Any ideas that CASA/GAL volunteers may have to assist with fund raising are appreciated. CASA/GAL volunteers may not initiate fund raising activities on their own on behalf of Voices for Children. This avoids duplication of effort and the possibility of more than one Voices for Children representative approaching the same person or corporation for funding.

Part 2: VOLUNTEER RECRUITMENT AND MANAGEMENT PLAN Court Appointed Special Advocates (CASA/GAL) volunteers will be recruited by Voices for Children on a proactive basis, with the intent of broadening and expanding the volunteer involvement of the Lorain County community for the purpose of serving abused and neglected children involved in the Lorain County Domestic Relations Court System.

2.1 RecruitmentStrategies for the recruitment of CASA/GAL volunteers.

Voices for Children will recruit Lorain County volunteers using but not limited to the following methods:

Media outreach including television, radio, newspaper and other print media. Speaking engagements Distribution of agency literature such as brochures, newsletters, recruitment flyers,

volunteer applications. Special Events Speakers Bureau activities

General information about the agency, information about the need for CASA/GAL volunteers and the roles and responsibilities of CASA/GAL volunteers will be made available to the entire community through as many avenues as possible.

2.2 Volunteer QualificationsCASA/GAL volunteers will be recruited and accepted into the program without regard to gender, disability, age (over 21 years of age), race, national origin, marital status, sexual orientation or socio-economic level. The sole qualification for volunteer recruitment will be suitability to perform the duties of the CASA/GAL volunteer position.

Qualifications for CASA/GAL volunteers exclusions including but not limited to:1. Voices for Children will not accept into the program individuals who have been

convicted of or have charges pending for any criminal act involving a child or who have been adjudicated in Juvenile Court to have abused or neglected a child. This is inclusive of, but not limited to, any felony or misdemeanor involving a sexual offense, abuse, neglect, or related acts that would pose risks to children or to credibility.

Page - 5 -

2. Staff, employees and individuals employed either directly or indirectly by Lorain County Children Services or Lorain County Domestic Relations Court will not be accepted as CASA/GAL volunteers.

3. Voices for Children will not accept into the program individuals who have been convicted of any criminal act involving drugs or alcohol within the past 5 years.

4. Individuals who have an indicated or substantiated case within the Child Abuse Registry or with Lorain County Children Services will not be accepted as a volunteer.

2.3 CASA/GAL Volunteer ApplicationIndividuals may apply to serve as advocates for Voices for Children by submitting a written application provided by the agency. The application will contain information about the applicant’s educational background and training, employment history, and experience working with children. Included with the application will be an authorization form for background checks and a request for 3 letters of reference of whom are unrelated to the applicant. Voices for Children staff screens applications and references and selected individuals will be asked to schedule an interview. Any volunteers transferring from another CASA Program will have to complete the full application and screening process.

2.4 InterviewCandidates for a training class shall be interviewed in person by the Voices for Children staff. The interviewer will seek to determine the volunteer’s suitability for an interest in the CASA/GAL position. The interviewer should determine the qualifications of the volunteer applicant, his/her commitment to fulfil the requirements of the position and should answer any questions that the volunteer applicant may have about the volunteer CASA/GAL position. Applicants will be assessed regarding their respect for a child’s inherent right to grow up with dignity in a safe environment that meets his/her best interests and if they are an individual who could assure that a child’s best interests are represented at every stage of the case.

During the selection process all applicants will be given information about the program, CASA/GAL volunteer duties, qualifications, and time commitment required for volunteers. Candidates will be treated with dignity and respect and if applicant is not suited for volunteering with CASA/GAL, he/she will be notified of this and if appropriate referred elsewhere.

2.5 Background CheckBackground checks are conducted on the volunteer applicant by screening criminal records through local, state and federal law enforcement agencies, the central child abuse registry, social security verification and sex offender registry in the county and state in which the volunteer applicant resides and works. If the volunteer applicant has lived in another county/state within the past 7 years, the above listed checks in that area will be requested unless previously covered by the national background check. The program will complete these checks before a volunteer is accepted into the program and will update these checks at least every four years.

Voices for Children will reject a volunteer applicant if he/she refuses to sign releases of information for security checks or if it is found that information on their application has been falsified.

2.6 Criminal ChargesAny volunteer applicant found to have been convicted of or having charges pending for a felony or misdemeanor involving a sex offense, child abuse or neglect or related acts that would pose a threat to a child or Voices for Children’s credibility will not be accepted as a volunteer.

Page - 6 -

Any volunteer applicant found to have committed a felony or misdemeanor that is unrelated to or would not pose a threat to a child or would not negatively impact the credibility of the agency may be considered as a volunteer. Staff will consider the extent of the rehabilitation since the offense and any other factors that may influence the decision to accept the applicant as a CASA/GAL volunteer. The decision of the Voices for Children staff regarding this matter is final.

All volunteers must report any current criminal charges and any abuse, neglect or dependency investigations of which they are subjects to their supervisors at the agency. Voices for Children staff reserves the right to immediately suspend CASA/GAL status pending resolution or investigation into the above charges.

2.7 CASA/GAL Job Description Every CASA/GAL volunteer will be provided with a copy of the CASA/GAL job description and is encouraged to offer suggestions for changes in the position or its description. (Refer to Appendix B – CASA/GAL Volunteer Job Description for specific duties.)

2.8 Pre-service Training Voices for Children provides training and development for CASA/GAL volunteers. This includes training (Pre-service) which is required before a volunteer is sworn in as a Court Appointed Special Advocate/Guardian Ad Litem and educational opportunities offered to ongoing CASA/GAL’s.

CASA/GAL volunteer applicants are required to successfully complete Voices for Children’s training class for new advocates. Training follows the standards and guidelines required by the National CASA and Ohio CASA/GAL Associations. Training includes a minimum of 30 hours and covers:

Roles and responsibilities of a CASA/GAL volunteer Juvenile Court Process Dynamics of families including mental health, substance abuse, domestic violence

and poverty Ohio and federal laws, regulations and policies related to Juvenile Court processes

(including ASFA, CAPTA, ICWA and MEPA) Confidentiality and record keeping practices Child development Child abuse and neglect Permanency Planning Community agencies and resources Communication, interviewing and information gathering Advocacy Special needs of children served, differences in cultural and socio- economic norms,

values and heritage Cultural competency Agency guidelines

Any absence must be discussed with the Voices for Children staff. Each applicant will be provided with a comprehensive training manual. Training will be provided by a variety of instructors. Acceptance into the training course does not guarantee acceptance as a CASA/GAL volunteer. All volunteers must also observe at least 2 hours of court hearings before case

Page - 7 -

assignments as a CASA/GAL volunteer. Any volunteer who transfers to this program from another CASA Program must complete, at minimum, the training regarding the local court, Laws, program policies and procedures, investigation and report writing.

2.9 In-service TrainingCASA/GAL volunteers are required to attain a minimum of 12 education hours per year annually after their initial training. Voices for Children provides opportunities for training through regularly scheduled In-service training meetings. Voices for Children also provides information to CASA/GAL volunteers on educational opportunities available by such groups as NCASA Association, Ohio CASA/GAL Association, Lorain County Children Services, and other local social service agencies. Voices for Children also allows the educational requirement to be met through other means such as attending seminars, conferences, trainings or reading or viewing educational documentaries, programs, materials or literature. The topics must be related to the work done within the CASA/GAL volunteer arena such as but not limited to: child abuse, neglect, sexual abuse, advocacy, foster care, adoption, volunteerism, child development, family relationships, domestic violence, alcohol or drug abuse, personal safety, divorce, single parenting, court mediation, criminal behavior, etc. Volunteers are responsible for notifying the Voices for Children office regarding their completion of the 12 hours of education and In-service training annually. 2.10 Acceptance into the program Acceptance as a CASA/GAL volunteer is determined by the Voices for Children staff. Service as a CASA/GAL volunteer with Voices for Children requires: Completed written application form, Three acceptable written references, Satisfactory completion of the volunteer training, Completion of court observation hours, Official Swearing In with the CASA/GAL’s oath of office, Completion of the police, FBI and social service background checks, social security verification and Determination of suitability for CASA/GAL volunteer work by the Voices for Children staff.

2.11 Length of CommitmentVolunteers serving as a CASA/GAL for children are asked to commit to the Voices for Children program for a minimum of one year.

2.12 Leave of absenceVolunteers may request a leave of absence from their role as a CASA/GAL volunteer. It is requested that the volunteer provide information regarding the time period of their intended leave to the Voices for Children staff as early as possible. A volunteer who is inactive for more than one year but less than three years shall complete the 12 hours of in-service training before handling a case. If a volunteer is inactive for more than three years, the volunteer shall complete the full 30 hours of pre-service training before handling a case.

Part 3: VOLUNTEER SUPERVISION AND EVALUATION CASA/GAL volunteers are assigned to the Voices for Children staff. When practical the volunteer/supervisor-staff ratio will not exceed 30 to 1 and the case/supervisor ratio will not exceed 45 to 1.

3.1 Supervision Voices for Children staff will make efforts to provide quick and thorough guidance and to be accessible to CASA/GAL volunteers whenever needed. A CASA/GAL volunteer also must keep the Voices for Children office current of any new developments with his/her child’s case.

Page - 8 -

3.2 Access to Legal CounselThe CASA program, including staff and volunteers, has access to legal counsel for consultation or representation, as needed.

3.3 Professional ConductAt all times CASA/GAL volunteers are expected to conduct themselves in a manner that upholds the credibility and positive reputation of the Voices for Children program and the CASA/GAL in the courtroom and the community.

3.4 Volunteer StatisticsOne of the responsibilities of the CASA/GAL volunteer will be to keep certain statistics on a monthly review update form and report this information back to the Voices for Children staff. These figures are needed by the program for grant reports and evaluation purposes. The Program Coordinator keeps the volunteer’s information using the NCASA’s CASA Manager System data base. The type of information needed and how to record it will be explained to the CASA/GAL volunteer.

3.5 EvaluationsCASA/GAL’s will be asked to participate in and complete a Volunteer CASA/Gal Self Evaluation Form. This will generally be done at the close of the volunteer’s case by the CASA/GAL’s Program Coordinator with input from the CASA/GAL volunteer or at the end of the calendar year. If the case takes over 18 months the evaluation may be done at this time.

3.6 Complaints and GrievancesEvery effort should be maintained to solve problems cooperatively and informally before presenting them as a formal grievance. Should informal efforts fail, the following policy is set forth in order to provide an outlet for complaints and a systematic way to resolve the matter. All complaints will receive thoughtful consideration and will be discussed with the individual who raises them. Complaints and grievances may arise from external or internal (within the program) sources.

External: Voices for Children is involved in work that involves the future of the lives of children and families, it is emotionally charged work that evokes a wide range of feelings. It is therefore common and expected that there will be criticism from many of the individuals involved in a case, especially when the CASA/GAL does not make recommendations that are in agreement with others’ point of view. Should a complaint arise from someone outside the CASA/GAL organization, the volunteer or staff to whom the complaint was given should inform the Program Manager of the details of the complaint. It will be the responsibility of the Program Manager to decide if the complaint has substance and if so, to request a written statement from the individual initiating the complaint. The written statement will be kept on record in the Voices for Children office. In addition, the Program Manager, with advice from the Court Administrator, will determine what action, if any, should be taken. Internal: When a CASA/GAL volunteer wishes to make a statement of dissatisfaction with a policy, practice, condition of Voices for Children’s staff decision, the volunteer should discuss the matter with the Program Manager. If the problem is not resolved to the satisfaction of the CASA/GAL, she/he should contact the Court Administrator. In the event that the CASA/GAL is still not satisfied with the conclusion of the matter after involvement of the Court Administrator, the CASA/GAL should present a written grievance statement to the Program Manager and Court

Page - 9 -

Administrator. The Court Administrator may elect to form a special committee to hear the grievance. The Program Manager will discuss the grievance with the staff involved with Voices for Children. The CASA/GAL volunteer will be entitled to receive a written response to their formal grievance from the Program Manager outlining the position the Court Administrator has taken on the issue. The Court Administrator’s decision will be final.

3.7 Progressive DisciplineIt is the policy of Voices for Children to apply a practice of progressive discipline when needed to correct CASA/GAL volunteer misconduct or poor performance. Depending on the circumstances, misconduct can result in disciplinary action that may include a verbal warning, written warning or dismissal or can result in a written agreement for corrective action. Verbal and written warnings shall be administered by the Program Manager within one week of notice of misconduct or poor performance. When a CASA/GAL volunteer’s actions are dangerous or otherwise inappropriate termination can take place immediately. A written termination letter will be sent to the volunteer within one week.

3.8 Dismissal of a VolunteerDismissal of a CASA/GAL volunteer will normally follow the program’s progressive discipline process. Dismissal of a CASA/GAL volunteer is the responsibility of the Program Manager of Voices for Children. Voices for Children reserves the right to “dismiss at will.” Immediate dismissal will take place only in the most serious of circumstances. Grounds for termination may include, but are not limited to:

falsifying a volunteer application or misrepresenting facts during the screening process

failing to complete required pre-service or in-service training; taking action without program or court approval which endangers the child or is

outside the role or powers of the CASA/GAL program; violating a program policy, court rule or law; demonstrating inability to effectively carry our CASA/GAL duties; engaging in ex-parte communication with the court; gross misconduct or insubordination; being under the influence of alcohol or drugs while performing volunteer duties; lying or falsifying records; criminal charges or allegations related to drugs or alcohol, or abuse or neglect of a

child; conflict of interest which cannot be resolved.

3.9 ResignationCASA/GAL volunteers may at any time, for whatever reason, decide to resign from their volunteer service with Voices for Children. It is requested that volunteers who intend to resign provide as much advance written notice as possible, and the reason for their decision.

3.10 Volunteer FileVoices for Children will maintain a file on each CASA/GAL volunteer. The CASA/GAL volunteer record contains, as appropriate:

identifying information and emergency contacts; application; job description; reference documentation;

Page - 10 -

security check documentation; training records; performance evaluations and other documentation related to performance, if

applicable.

3.11 Volunteer File Retention All volunteer files will be retained for seven (7) years from date of termination or last case assigned in a secure (locked) location either on-site or at an off-site file storage facility operated by Lorain County Records Center. At the seven year anniversary of termination or last case assigned, all files pertaining to the past volunteer(s) may be destroyed by shredding, except in the event of a high-conflict termination, which will be retained indefinitely.

3.12 Review of Volunteer File CASA/GAL volunteers can review their file at any time by appointment with the Program Manager. Reference documentation will be removed when the volunteer has waived rights of review on the volunteer application.

3.13 Additions and Corrections to Volunteer FileAny CASA/GAL volunteer can supplement their file for additions or corrections after review by submitting a letter to the Program Manager.

Part 4: VOLUNTEERS AND CASE RELATED POLICIES

4.1 Assignment – Right of RefusalCASA/GAL volunteers are assigned to a particular case by the Program Coordinator. CASA/GAL volunteers are free to refuse an assignment for any reason. If the CASA/GAL volunteer does accept a case, their Program Coordinator will meet with him/her to review the case information and at that time will provide the volunteer with the documentation needed for the assignment. CASA/GAL volunteers must follow the directions of Voices for Children staff, including but not limited to, the removal from case assignments or any limitations on contact with CASA/GAL clients or former clients.

4.2 Conflict of Interest

CASA will conduct its business and child advocacy program fairly, impartially, in an ethical and proper manner, and in full compliance with all laws and regulations. In the course of conducting any CASA activities, integrity must underlie all relationships, including those with children, parents, donors, agency/court relationships, consultants and governance. The highest standards of ethical business conduct and compliance are required of all CASA parties in performance of their responsibilities. No party may engage in conduct or activities that may raise questions as to CASA’s honesty, impartiality, reputation or otherwise cause embarrassment to CASA. Nor may parties allow others to engage in such conduct or activities in their behalf.

CASA will stress ethical standards and promote its commitment to integrity and values and to ensure compliance with laws, rules and regulations. All parties will be informed of policies and procedures regarding ethical conduct and help will be provided to answer questions, seek guidance and to report suspected violations. All parties are encouraged to express any concerns regarding compliance with this policy and the related procedures. Complete and accurate reporting and record keeping, including but not limited to financial records, program reports, attendance sheets and case files, is also required by all parties.

Page - 11 -

The Program Director is responsible for monitoring implementation of ethics awareness and compliance to all values and ethical employment conduct guidelines. She/he is expected to create an open and honest environment in which parties feel comfortable in bringing issues forward. Retaliation against parties who raise genuine concerns will not be tolerated.

Steadfast commitment to ethical behavior will be demonstrated in all relationships. The highest ethical standards will be practiced, and commitments will be honored. Personal responsibility for actions will be taken, and everyone will be treated fairly and with trust and respect.

CASA values the skills, strengths and perspectives of diverse teams. A participatory workplace that enables people to be involved in making decisions about their work will be fostered. CASA will continually learn and encourage cooperative efforts at every level and across all activities. Suggestions for improvement will be offered in an open forum. A safe, welcoming and inclusive workplace supporting diversity in all aspects of life will be provided.

All parties will conduct business fairly, impartially, in an ethical and proper manner and in full compliance with all applicable laws and regulations. In all advocating efforts, integrity must underlie all relationships, including those with the children, parents, caregivers, other agencies, the courts, donors and staff. The highest standards of ethical conduct are required of all parties in the performance of their CASA responsibilities. No party will engage in conduct or activity that may raise questions as to CASA’s honesty, impartiality, reputation or otherwise cause embarrassment to CASA.

All parties will ensure that:

they do not engage in any activity that might create a conflict of interest for CASA or for themselves individually; This includes the following:

o Staff, paid consultants, governing body members and volunteers are prohibited from having a direct or indirect financial interest in the assets, leases, business transactions or professional services of the program.

o An assigned volunteer is prohibited from being related to any parties involved in the case

o An assigned volunteer is prohibited from being employed in a position and/or affiliated with an agency that might result in a conflict of interest.

they do not take advantage of their position to seek personal gain through the inappropriate use of goods/materials, confidential information or by abuse of their position;

they will follow all restrictions on use and disclosure of information honoring the privacy of children, their families, donors and others;

they will observe that honesty and integrity is the foundation for all of CASA’s interactions;

they will protect all CASA assets and use them only for appropriate pre-approved activities;

without exception, they will comply with all applicable laws, rules and regulations; and they will promptly report any charges filed, illegal or unethical conduct to the Director.

Page - 12 -

CONFLICT OF INTEREST PROCEDURES: In all cases, conflicts of interest or circumstances giving rise to the appearance of a conflict must be disclosed in advance of initiating the activity giving rise to the conflict, and in accordance with the procedures stated above. In developing responses to such conflicts, every effort will be made to avoid the conflict. In cases where it is not possible to completely avoid a conflict or the appearance of a conflict, reasonable efforts will be made to mitigate the effects of the conflict.

At a minimum, the recommended course of action will ask the individual involved in the conflict to disclose the situation to the relevant parties and recues him/herself from any involvement in decisions pertaining to the conflict or the appearance of conflict. Before the conflict is disclosed and while the request for approval of a proposed course of action is pending or being considered, the individual involved in the conflict will refrain from participating in the questionable activity and/or withdraw from any discussion of or decision on the matter.

If a person involved with the conflict fails to disclose the conflict prior to becoming involved in the transaction or decision affected by the conflict, appropriate discipline or dismissal will be implemented.

4.3 RecordkeepingOnce assigned to a case, the CASA/GAL shall maintain a confidential case file which is to include the original documentation of their appointment to the case, all notes and copies of documents relating to the case including court documents, assessments, medical records, etc., all notes relating to phone calls and other interviews, and copies of all correspondence they have received or sent in regard to the case. CASA/GAL’s are required to maintain their case file in the most confidential way possible. If this is not possible in your home, arrangements can be made to keep your file in the Voices for Children office. This file remains the property of Voices for Children at all times. In addition, the CASA/GAL’s Program Coordinator will maintain a file of the case. At the conclusion of the CASA/GAL volunteer’s involvement with the case, their entire file shall be returned to the Voices for Children office for storage.

4.4 Reimbursement of ExpensesCASA/GAL volunteers are not eligible for reimbursement of any expenses related to their work as CASA/GAL volunteers. They may come to the Voices for Children office to make long distance phone calls as not to incur these costs at home and use office equipment as needed such as computers for typing reports or copier for making copies of documents etc. Voices for Children may receive grant funds or coupons for reimbursement to CASA volunteers for specific items such as mileage or food. These grants are often limited. CASA Volunteers will be notified of the availability and purpose of any such funds. Mileage, copy and phone call expenses that a volunteer incurs in their role as an advocate should be reported to the program and may be tax deductible for the volunteer.

4.5 Visits with ChildCASA/GAL volunteers will visit face-to-face with the child(ren) on their case at least 1 time monthly. If child is placed far away, the CASA/GAL volunteer shall consult with the Voices for Children staff for clarification on contacting the child. At least every month a visit should occur

Page - 13 -

within the child’s residence. Visits should be made by appointment. CASA/GAL volunteers may also make unannounced visits to a child’s placement, including a foster home.

4.6 Reporting of Abuse/NeglectCASA/GAL volunteers are required to report any incident of child abuse or neglect, or any situation in which the CASA volunteer has reason to believe that a child is in imminent danger to the Program Manager and appropriate authorities, following the state legal requirements for mandated reporting. Any questions regarding what is abuse or neglect should be directed to the Program Manager. The Program Manager will advise the volunteer as to whether or not to phone Lorain County Children Services with details of the problem. If the CASA/GAL volunteer feels that the situation is an emergency, they should first call Children Services and /or the police (911), then notify the Program Manager.

4.7 Volunteer – Client RelationshipCASA/GAL volunteers are not to provide direct service delivery to any party involved in their case that could:

a) lead to a conflict of interest or liability problems: or b) cause a child or family to become dependent on the CASA/GAL volunteer for

services that should be provided by other agencies or organizations. The role of the CASA/GAL volunteer is outlined in the job description and does not extend beyond the duties listed therein. Good judgement and common sense should dictate the relationships with parties involved in a case. Some examples of inappropriate volunteer practices are:a.) taking a child to the CASA/GAL’s home or any residence not approved by the

court;b.) giving legal advice or therapeutic counseling to anyone involved in a case;c.) making placement arrangements for the child;d.) giving money or expensive gifts to the child, family or caregiver;e.) engaging in activities that jeopardize the safety of the child; or f.) any payment of services.

4.8 Transportation of Children and Other PartiesCASA/GAL volunteers of Voices for Children are not to provide transportation to any child, family member, care provider, service provider, professional, party to the case, etc. at any time while performing CASA/GAL duties.

4.9 Cell Phone Usage Policy

All employees and volunteers are prohibited from using a cell phone for text messaging, surfing the internet, or receiving or responding to email while driving for program-related purposes. This would include driving to and from the program office; visiting children and clients, volunteer activities or meetings performed for or attended in the name of the program. This prohibition includes use of the cell phone hands on or hands off, whether the cell phone usage is personal or program-related.

4.10 Observing Parent/Child or Sibling VisitsUnder certain circumstances, CASA/GAL volunteers may observe visits between the child and their parents/siblings. The purpose of attending such visits would be to observe the family interactions, not to supervise or interfere. CASA/GAL volunteers should respect these visits as

Page - 14 -

limited, valuable time that the family has to spend together. Supervision of visits is never to be the responsibility of CASA/GAL Volunteer.

4.11 Volunteer SafetyNo volunteer should feel obligated to put himself or herself in personal jeopardy as they perform their role as a CASA/GAL. If the volunteer is uneasy about entering a neighborhood, building, or meeting with a particular party, the volunteer should arrange the meeting in a more comfortable location (such as a public place or CASA/GAL office) or arrange for another CASA/GAL, or Voices for Children staff to accompany him/her.

4.12 Court Reports and AppearanceA primary responsibility of the CASA/GAL volunteer will be to compile a typewritten report on his/her case prior to each appearance in court. The CASA/GAL volunteer will receive training from the program on how to write and process these reports. The Voices for Children office will contact the volunteer 2 weeks in advance to remind volunteers of the hearing date and need for a court report. The reports are to be approved by the Program Coordinator of the CASA/GAL prior to submission of the report to the court. This report should be received by the Program Coordinator 1 week prior to the court appearance. The Program Coordinator will then review the report and offer suggestions to the volunteer regarding any alterations to the report. The program Coordinator will not alter the report or recommendations without the knowledge of the CASA/GAL.

If the Program Coordinator disagrees with the CASA/GAL volunteer’s recommendations, and the Program Coordinator and CASA/GAL volunteer are not able to reach an agreement, the Program Coordinator will have authority to delete items they believe may cause harm to the child or agency.

CASA/GAL volunteers are responsible for arriving at court 15 minutes before scheduled to meet with their Program Manager to cover any last minute issues. All CASA/GAL volunteers will have the Program Manager accompany them to court. CASA/GAL volunteers are to discuss all oral recommendations with the Program Manager prior to the hearing.

4.13 ConfidentialityVoices for Children, board of directors, employees and volunteers are committed to respecting the child’s right to privacy by maintaining confidentiality in a manner that is consistent with applicable laws and regulations.

Volunteers:CASA/GAL volunteers and board members are responsible for maintaining confidentiality of all information to which they are exposed while serving as a volunteer, whether this information involves a party to their case, another program case, another volunteer, or staff. Volunteers are not authorized to solicit other persons outside the CASA program to aid them with specific duties outlined in the CASA position description.

A CASA/GAL volunteer becomes an Guardian ad litem upon assignment to a case and their court order details the confidential information they have access to. Any information pertaining to the individual families or children that the CASA/GAL volunteer receives in the discharge of his or her duties is confidential and must not be used for any purpose other than advocating for the child(ren) on the case to which they are assigned. This information must not be discussed with anyone except the following:

Page - 15 -

Lorain County Domestic Relations Court CASA Program staff Lorain County Children Services Others whose request for access to confidential information is permitted by statute or by the

court.

The volunteer should confer with their volunteer supervisor before releasing their case file to any involved party.

Volunteers must ensure care with their case file. Volunteers should maintain their files in a way and place that does not allow for any breach of confidentiality. Volunteers must return their entire case files to the program within two weeks of case closure.

Violation of confidentiality can result in the discrediting of the CASA program and may be cause for immediate dismissal.

Employees:

All information provided by clients or potential clients is confidential and may not be disclosed outside the agency without written permission from the client unless required by law. If the client is incompetent, written permission must be obtained from the client’s legal guardian or representative. If there is any question about whether a disclosure is appropriate or necessary, the case manager must consult with the Program Manager.

Voices for Children Program staff should take measures to ensure that all electronic and hard copy correspondence, files and records are safely and securely maintained. Case files must remain in a locked cabinet, to which all staff have a key in order to ensure staff can access records at any time. All staff must log off of their computers whenever they leave the office and each monitor must be password protected.Care will be taken by all staff and volunteers to protect the identity of clients within e-mail transmissions by omitting the client’s name where possible. Staff and volunteers should use the client’s initials when identification is necessary within e-mails.

Any confidential materials received from another individual or agency, including all information kept on file for governing board, advisory committee members, staff, volunteers and donors, may not be disclosed to anyone outside the CASA/GAL program’s professional staff, except by court order or written consent of the party involved.

4.14 Closing a CaseA volunteer, in conjunction with the Voices for Children staff, will decide when their CASA/GAL case should be closed. In certain circumstances, the Voices for Children staff may decide to close a case. CASA/GAL volunteers will meet with the Voices for Children staff and discuss the case closing. Volunteers will bring their case files and notes to the Voices for Children office and sign the necessary forms to close the case. The office will send information to the parties on the case notifying them that the CASA/GAL has closed his/her case and will no longer be a CASA/GAL on this case.

Page - 16 -

All CASA/GAL volunteers, upon closing a case, to return any and all case related material to the Voices for Children office. All case files from date of case closing will remain in a secure (locked) location either on-site or at an off-site file facility operated by Lorain County Retention Center. These files will be retained indefinitely and be maintained in a safe, secure environment and remain confidential.

4.15 Weapons Policy

To protect an employee or volunteer of the Voices for Children Program from inadvertent violation of firearms and weapons laws, it is the policy of the Voices for Children Program that the volunteers and employees shall not carry any deadly weapon, firearm and/or dangerous ordnance as defined in Section 2923.11 of the Ohio Revised Code while on any property owned, leased or controlled by Voices for Children and while conducting any of the duties of the CASA/GAL program or any of the duties of a CASA/GAL. This includes not carrying a firearm, deadly weapon and/or dangerous ordnance to and from any site where the volunteer or employee will be fulfilling his/her duties of the CASA/GAL program or as a CASA/GAL.

Regardless of whether an employee or volunteer possesses a concealed carry permit or is allowed by law to possess a firearm, firearms are prohibited on any property owned, leased or controlled by the program or in any location in which the employee or volunteer represents the CASA/GAL program, is conducting the duties of the CASA/GAL program, or is conducting his/her duties as a CASA/GAL.

Possession of a firearm can be authorized by the program’s director at the discretion of the program director. Such permission or authorization must be done in writing. Such permission will state when, where and how the volunteer or employee is allowed to carry a firearm. Only the director or his designee may authorize the carrying of or use of a weapon.

Any employee or volunteer must disclose to the program director that they currently have a concealed carry permit. Any employee or volunteer who makes an application for a concealed carry permit while working or volunteering for the program must immediately notify the director of the program.

Employees and volunteers who violate this guideline policy may be subject to disciplinary action, up to and including termination from the program.

The Voices for Children Program understands that some employees and volunteers may have a concealed carry permit. While the Voices for Children Program understands possession of this permit is allowed by law and possession of a firearm is allowed by law, it has decided that for the safety and security of its employees, volunteers, clients and partners, and to minimize the risk of liability, that the program will not swear in any volunteer or hire any job applicant who is not willing to sign a Waiver of Right to Carry during Restricted Duties Contract.Pursuant to 2923.11 of the Ohio Revised Code

"Deadly weapon" means any instrument, device, or thing capable of inflicting death, and designed or specially adapted for use as a weapon, or possessed, carried, or used as a weapon

"Firearm" means any deadly weapon capable of expelling or propelling one or more projectiles by the action of an explosive or combustible propellant. "Firearm" includes an unloaded firearm, and any firearm that is inoperable but that can readily be rendered operable.

"Dangerous ordnance" means any of the following, except as provided in division (L) of this section: (1) Any automatic or sawed-off firearm, zip-gun, or ballistic knife; (2) Any explosive device or incendiary device;

Page - 17 -

(3) Nitroglycerin, nitrocellulose, nitrostarch, PETN, cyclonite, TNT, picric acid, and other high explosives; amatol, tritonal, tetrytol, pentolite, pecretol, cyclotol, and other high explosive compositions; plastic explosives; dynamite, blasting gelatin, gelatin dynamite, sensitized ammonium nitrate, liquid-oxygen blasting explosives, blasting powder, and other blasting agents; and any other explosive substance having sufficient brisance or power to be particularly suitable for use as a military explosive, or for use in mining, quarrying, excavating, or demolitions; (4) Any firearm, rocket launcher, mortar, artillery piece, grenade, mine, bomb, torpedo, or similar weapon, designed and manufactured for military purposes, and the ammunition for that weapon; (5) Any firearm muffler or silencer; (6) Any combination of parts that is intended by the owner for use in converting any firearm or other device into a dangerous ordnance.

4.16 Social Media Policy There are many Voices for Children staff and volunteers contributing to online spaces such as blogs, social networking sites, wikis, forums and photo and video sharing sites. All kinds of new communications and social networking tools are available to staff and volunteers and anyone who wants to share insights, express opinions and communicate in a globally distributed conversation. The following guidelines will help you talk about your involvement with the Voices for Children Program in a transparent and professional manner.

While the Voices for Children Program recognizes the value of posting personal online content, it is important that volunteer Guardians ad litem (GALs) who choose to tell their story online understand what is recommended, expected and required.  General Internet PolicyCourt Appointed Special Advocate (CASA) volunteers and staff shall refrain from posting inappropriate material, links to inappropriate websites, or undesirable comments, references or pictures anywhere on the web where the posting directly or indirectly makes reference to the Voices for Children Program or any name meant to refer to the organization. Anyone found to be in violation of this policy may be sanctioned at the discretion of CASA management staff.

This policy is built largely on the work of the American Red Cross and the Easter Seals. We thank these organizations for disclosing their policies publicly so that all of us can learn from them.  A note about personal web sites, blog and networking profilesIf you choose to identify yourself as a volunteer GAL or discuss matters related to the Voices for Children Program on a personal Web site, blog or networking profile, many readers will assume you are speaking on behalf of our organization. In light of this possibility, your communications should be transparent, ethical and accurate. The Voices for Children Program expects staff and volunteers to respect our mission and hold confidential most details of their work.

These guidelines will further explain the expectations and responsibilities of communicating online and having a presence in social media. 

Page - 18 -

Online Communications Guidelines

 Do

Use DisclaimersMake it clear that the views you are expressing are yours alone and not necessarily those of the Voices for Children Program. 

Do Be TransparentIf you discuss the Voices for Children Program, then you have a duty to disclose your role within the organization.  If you are creating an online space specifically for the Voices for Children Program, use the entire chapter/region name. Social networks function well as smaller communities. Representing your community will increase activity from supporters in your community.  National CASA and Ohio CASA are responsible for creating national and state CASA online presences.

Do Be AccurateEven though your blog posts may be primarily made up of personal opinion, do your research well and check that your facts are accurate. Make sure you have permission to post any copyrighted or confidential information (e.g., images, statistics) to your blog, and be careful about posting or linking to items that may contain viruses.  

Do Be ConsiderateRemember that anyone, including fellow volunteers and Voices for Children staff, may be actively reading what you publish online. Refrain from using your blog to bash or embarrass The Voices for Children Program, families, our donors or your colleagues.

If you have suggestions for improvements at the Voices for Children Program, please state them constructively or better yet, go through the proper channels to air your concerns and share your suggestions.

Respect Copyright Laws

Page - 19 -

Do Don’tUse disclaimers Reveal confidential informationBe transparent  Be accurate  Be considerate  Respect copyright lawsTell us about your blog  Be generous  Be a good blogger  Respect work commitments  

Show proper respect for the laws governing copyright and fair use of copyrighted material owned by others, including the Voices for Children Program and National CASA copyrights and registered trademarks.

Please note that any photos taken by Voices for Children Staff may be used in our own marketing documents and on-line publications.

Tell Us about Your BlogWe want to aggregate all the powerful stories volunteer GALs are telling and showcase your individual contribution to the overall mission and gather links on our website. If you have a blog and you intend to discuss the Voices for Children Program, please contact Tim Green at 440-329-5556 for questions, concerns or general guidance on how to engage the blogosphere.  

Be GenerousThe Internet is all about building relationships via connecting with links, so if you see something interesting, valuable or relevant, link to it! The more you link to relevant material, the more contacts you will make and the more popular your own blog will become.  

Be a Good BloggerWriting captivating online content is hard work and a commitment. We suggest if you decide to jump into the blogosphere, do so with a commitment to post regularly and well; link to others and show your unique contributions. 

Respect Work CommitmentsPlease remember that blogging and other social networking activities are personal and should be done on your own time unless you have specifically been assigned to perform an online activity related to your Voices for Children responsibilities as an employee or volunteer. 

Don’t Reveal Confidential InformationYour work at the Voices for Children Program is largely confidential. If you do blog about Voices for Children or participate in a discussion of the program on other online sites, you must accomplish this while respecting the privacy and confidentiality of the court and all parties to a case. When making decisions about your online content, refer often to the following documents you agreed to when you became a volunteer:Conflict of Interest StatementStatement of Confidentiality. Policies and Procedures

If involved on a current case, always remember that you must maintain objectivity and refrain from subjective language. It is unacceptable to discuss online any identifiable details of current cases.

It is acceptable to discuss general details and to use non-identifying pseudonyms so long as the information provided does not violate your confidentiality agreement, and does not contain information recognizable to the family or others associated with the family and/or case. You may use the general terms “children’s services” and “John Doe”, etc. You should be careful to protect the dignity of families, children and social agencies, even if they are not named.

Page - 20 -

Do not link to personal pages of families or children you may encounter in your capacity as a volunteer for the Voices for Children Program. This includes e-mail addresses, instant messenger names, blogs, photo sharing sites and social networking sites such as facebook, myspace, twitter and youtube. In addition, it is not advisable to give your email address or cell phone number to the child(ren), or family members on any case which you are assigned.

Part 5: HEALTH & NON DISCRIMINATION RELATED POLICIES 5.1 Sexual Harassment and DiscriminationVoices for Children seeks to maintain an environment within the program which is free from intimidation, discrimination, coercion or harassment, including sexual harassment. Discrimination against a volunteer or client on the basis of age, disability, race, national origin, marital status or sexual orientation by another volunteer or staff member of Voices for Children will not be tolerated. In the event of a question, complaint or allegation regarding harassment or discrimination of any kind, the volunteer should speak with the Program Manager. The matter will be investigated in a discreet and confidential manner and after consideration of the facts, appropriate action will be taken in the best interests of the volunteer and the program. Such action may include recommendations for counseling, disciplinary warning or discharge.

5.2 Alcohol/DrugsCASA/GAL volunteers for Voices for Children are prohibited from being under the influence of, using, possessing, selling or otherwise being involved with illegal drugs and/or alcohol while engaging in their role for the program. CASA/GAL volunteers are expected to notify the Voices for Children office if arrested for an alcohol or drug related offense.

5.3 AIDS – Communicable DiseasesVoices for Children will not tolerate discrimination against a volunteer or staff member who has become infected with HIV/AIDS or other contagious medical condition. All staff and volunteers will respect the individual’s right to privacy and maintain confidentiality regarding medical information and health status of all persons connected with the organization including clients.

5.4 Whistleblower Policy A whistleblower as defined by this policy is an employee, board member or volunteer of the CASA program who reports any activity that he/she considers to be illegal, dishonest, unethical or inappropriate to one or more of the parties specified in this policy. The whistleblower is not responsible for investigating the activity or for determining fault or corrective measures; appropriate management officials are charged with these responsibilities.

A. ACTIVITIES include but are not limited to:

1. Examples of illegal, dishonest, unethical or inappropriate activities which are violations of federal, state or local laws; such as billing for services not performed or for goods not delivered; and other fraudulent financial reporting.

Page - 21 -

B. COMPLAINT PROCEDURE

1. If a volunteer has knowledge of or a concern of such activities, the employee is to contact the Program Manager who is responsible for investigating and coordinating corrective action.

2. The volunteer must exercise sound judgment to avoid baseless allegations. A volunteer who intentionally files a false report of wrongdoing will be subject to discipline up to and including termination.

C. WHISTLEBLOWER PROTECTIONS include:

1. Confidentiality - Insofar as possible, the confidentiality of the whistleblower will be maintained. However, identity may have to be disclosed to conduct a thorough investigation, to comply with the law and to provide accused individuals their legal rights of defense

2. Preventing Retaliation - The CASA program will not retaliate against a whistleblower that makes a report in good faith.

3. Any whistleblower who believes he/she is being retaliated against must contact the Program Manager immediately. The right of a whistleblower for protection against retaliation does not include immunity for any personal wrongdoing that is alleged and investigated.

WHISLTLEBLOWERS CONTACTS – Volunteers with any questions regarding this policy should contact the Program Manager.

5.5 Diversity Plan

Non Discrimination and Diversity Plan - As a commitment to diversity and non discrimination, Voices or Children will use communication that is acceptable to all people and shows diversity. We will advertise in venues that are directed at a cross section of the population. We will advertise and recruit fairly and throughout the entire community and work to reach all underrepresented populations. We will encourage staff and volunteer training in the area of understanding diversity.

Voices or Children, it’s staff, board and volunteers are committed to diversity and will keep an ongoing written plan to guide and measure progress in increasing inclusiveness and diversity with measurable actions that will demonstrate progress towards goals.

The Voices for Children staff will keep this document current and up to date through annual reviews.

Page - 22 -

Part 6: ACKNOWLEDGEMENT AND RECEIPT OF VOLUNTEER POLICIES

I acknowledge receipt of the Volunteer Policies of Voices for Children. I have carefully read the Volunteer Policies and understand them.

I further understand that the Policies are subject to change at the discretion of the CASA, and that CASA may deviate from, discontinue, modify or change policies, as it deems necessary, without notice. If I need clarification of any of the policies, I will advise the Program Manager.

_______________________________ ____________________________Volunteer Signature Date

Page - 23 -

Appendix A:

National CASA Mission StatementThe mission of the National Court Appointed Special Advocate (CASA) Association, together with its state and local members, is to support and promote court-appointed volunteer advocacy for abused and neglected children so that they can thrive in safe, permanent homes.  

National CASA Code of EthicsThis code of Ethics provides National CASA Association members with guidelines for professional behavior and ethical conduct. The Association may not, however, be held liable for the actions of its members.

CONDUCT 1. Members of the National CASA Association will abide by the National CASA

Association Code of Ethics and all laws and regulations governing their activities. 2. Members of the National CASA Association will uphold the credibility and

dignity of the CASA concept by conducting all business in an honest, fair, professional, and humane manner.

3. Employees of CASA programs and CASA/GAL volunteers will not use their authority inappropriately, or condone any illegal act or unethical practices related to their programs or community.

4. CASA programs and individuals who are members of the National CASA Association may not use CASA to promote personal gain.

5. Members of the National CASA Association will avoid any action which could adversely affect the confidence of the public in the integrity of the Association.

6. National CASA and its member programs will serve and respond to requests without bias because of race, religion, sex, age, national origin or handicap.

CONFIDENTIALITY1. CASA programs and Volunteers will respect the right to privacy of all

individuals, and will keep information about CASA cases confidential.2. Persons affiliated with CASA will not use confidential information obtained

through their work with CASA for personal benefit.

KNOWLEDGE AND UNDERSTANDING1. Individuals working in CASA programs as staff and / or volunteers must be trained in the

operations of the court and child welfare systems, and in the nature of child abuse and neglect.

2. CASA programs and volunteers must respect a child's inherent right to grow upwith dignity in a safe environment that meets the child's best interest.

Page - 24 -

NATIONAL AFFILIATION1. CASA programs which are members of the National CASA Association must operate in

accordance with the National CASA Association Code of Ethics, goals and purposes.2. Official CASA designations may be used only for purposes in accordance with the goals

and purposes of the National CASA Association.

COMPLIANCE1. The Membership Committee shall monitor compliance with the Code of Ethics in

accordance with the bylaws of the National CASA Association

Page - 25 -

Appendix B:

CASA/GAL VOLUNTEER JOB DESCRIPTION

POSITIONCourt Appointed Special Advocate / Guardian ad litem (CASA/GAL) volunteer.

REPORTING RELATIONSHIPReports to Volunteer Supervisor.

TIME COMMITMENT30 hours pre-service training; 2 hours of courtroom observations; 12 hours of annual in-service training; other flexible hours as necessary for the assigned case (minimum of 10 hours per month).

POSITION PURPOSETo serve as a Court Appointed Special Advocate / Guardian ad litem (CASA / GAL) volunteer, working independently to investigate and monitor cases of juvenile abuse, neglect and/or dependence in the Lorain County Domestic Relations Court.

Duties and responsibilities: Obtain first hand a clear understanding of the needs and situation of the child by

reviewing all relevant documents and records and interviewing the child, parents, social workers, teachers and other persons to determine the facts and circumstances of the child’s situation.

Identify and advocate for the best interest of the child. Seek cooperative solutions by acting as a facilitator among parties. Provide at every hearing reports which include findings and recommendations. Appear at all hearings to advocate for the child’s best interests and provide testimony

when necessary. Have regular and sufficient in-person contact with the child to ensure in-depth knowledge

of the case and make fact-based recommendations to the court. The CASA/GAL volunteer shall meet in-person with the child once every thirty days at a minimum. An exception may be granted at the discretion of program staff; however, the justification and reasons for a decision to permit less frequent-in person contact must be documented.

Make recommendations for specific appropriate services for the child and, when appropriate, the child’s family.

Determine if a permanent plan has been created for a child. Monitor implementation of service plans and court orders assuring that court-ordered

services are implemented in a timely manner and that review hearings are held in accordance with the law.

Inform the court promptly of important developments in the case through appropriate means as determined by court rules or statute.

Advocate for the child’s best interests in the community by interfacing with mental health, educational and other community systems to assure that the child’s needs in these areas are met.

Participate in all scheduled case conferences with supervisory staff. Participate in all in-service training.

Page - 26 -

Maintain complete records about the case, including appointments, interviews and information gathered about the child and the child’s life circumstances.

Return case files to the program after the case is closed.

Qualifications: Must be at least 21 years of age. Must successfully pass a thorough screening/background check. Successful completion of pre-service training program. Attend a minimum of 12 hours in-service hours annually. Able to respect and relate to individuals from various backgrounds and cultures in a

caring and sensitive manner. Good oral/written communication skills. Understands and is willing to commit to a minimum of a one-year volunteer position

serving on a minimum of one assigned case. Willing to accept supervision, training and evaluation from the professional staff Able to provide own transportation. Must be a dedicated child advocate, willing to learn the best possible means to ensure that

the needs of the children in the Lorain County Domestic Relations Court are being met.

Page - 27 -