Work Stress and Its Management-prince Dudhatra-9724949948

8/7/2019 Work Stress and Its Management-prince Dudhatra-9724949948

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Work Stress and Its ManagementAuthors

Sanket SarkhediAman Sharma

Indian Conference on Management (ICOM) January 2009

Department of Business Administration

Bhavnagar University

prince dudhatra-9724949948


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J ob stressJob stress can be defined as the harmful physical and emotional responses that occur

when the requirements of the job do not matchthe capabilities, resources, or needs of theworker[Stress at work , United States National

Institute of Occupational Safety and Health,Cincinnati, 1999]



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Is workplace stress always negative?



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StressorsStressors

Internal External

Acute Chronic



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Working environment and stressW orking environment is more likely to be a source

of chronic stress

T ask demandsT ime demands

Physical demandsRole demandsInterpersonal demands



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Signs and symptoms of excessivejob and workplace stress

Feeling anxious, irritable, or depressedApathy, loss of interest in work

Problems sleepingFatigueTrouble concentratingMuscle tension or headachesStomach problemsSocial withdrawalLoss of sex drive

Using alcohol or drugs to cope



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Consequences of negative stress

N egativeStress

Behavioral

Psychological

Medical



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Roots of stressMoney The major cause of stressMassive layoffs in every sectors

A uto industryA irlines industryI T sectorElectronics industry



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Strategies for combatingJ

ob stressT wo key points:1. Job stress has multiple causes, and so has to

have multiple solutions2. Along with individual, organizational change

also has to occur

T hree levels of change:IndividualSmall groups

Organizational / Structural



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P otential Stressors

P ersonal FactorsF amily problemsF inancial problemsHealth problems

Organizational FactorsHigh stress occupationJob roleOverloadUnder-utilizationRole ambiguityRole conflictResponsibility for others

Job EnvironmentPoor working conditionsOrganizational politicsPoor work relationships

Environmental FactorsEconomic Uncertainty

Technological ChangePolitics

Stress Management

IndividualSeek helpTime managementChange jobs

Build resiliencyPersonalityCompanionshipExperienceHealth (Exercise, diet)RelaxationRecreation

OrganizationalJob DesignSelection & PlacementTraining & MentoringTeam BuildingEmployee AssistanceCommunicatingWellness Promotion

Consequences

P sychologicalHeart DiseaseUlcersHeadaches

EmotionalAnxietyDepressionBurnout

BehavioralAggressionProductivityAvoidance

Successful CopingHigh self esteemGoal accomplishmentF eeling of well being

Experienced Stressprince dudhatra-

9724949948


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Personal intervention strategiesPhysical relaxation techniquesImagery

Stress diary Anger managementConflict resolutionTime managementPrioritizationJob analysisPerformance planning



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Physical relaxation tec

hniques

Physical relaxation techniques are as effective asmental techniques in reducing stress

D eep breathingProgressive muscular relaxationRelaxation response



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ImageryEmployees can use imagination to recreate andenjoy a situation that is very relaxing

Imagery can be guided or unguidedS ome relaxing images

A day at the beachA rippling lakeA walk in the woodsBirds flying through the airA carpeted room warmed by a fire

A sailboat floating on the water



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Stress diaryStress Diaries are important for understanding the

causes of short-term stress.

Stress Diaries help us to understand:The causes of stress in more detailThe levels of stress at which we operate mosteffectively

How we react to stress, and whether our reactionsare appropriate and useful



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Channeling anger into performance

Anger is a well-developed coping mechanismthat employee turn to when goals are frustrated,

or when they feel threat to themselves or topeople, things and ideas they care about.Some universal causes of anger

Frustration of our goals

HurtHarassmentPersonal attack Threat to people, things or ideas that we hold dear.



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Conflict resolution

Conflicts at work place areFunctional Conflict

Dysfunctional ConflictTask ConflictRelationship ConflictProcess Conflict

Effects of conflict at workplace



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Conflict resolution tec

hniques

Problem solvingSuperoridnate goals

Expansion of resourcesAvoidanceSmoothingCompromiseAuthoritative commandAltering structural variables



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Time managementScheduling is the process by which we look atthe time available to us, and plan how we will

use it to achieve the goals we have identified

U nderstand what we can achieve with our timeMake the best use of the time available

Leave enough time for things we must doPreserve contingency time to handle 'unexpected' Minimize stress by avoiding over-commitment



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Prioritization

Making best u se of o u r t im e and reso u rces

W e can prioritize on the basis of Time constraintsPotential profitability Benefit of the task we are facingPressure we are under to complete a job



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Job analysisJob Analysis is a key technique for managing joboverload an important source of stress



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Performance planningA pre-prepared plan that helps to deal effectively with any problems or distractions that may

occur, and perform in a positive and focusedframe of mind



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Organizational change strategiesModifying shiftsReducing physical hazards

Improving career laddersModifying the use of training and technologyJob rotation and enrichment Increasing skill levelsWorker decision making



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Organizational approac

hes

Strategies that management might considerPersonnel selection and placement

T rainingGoal settingRedesigning jobsIncreasing employee engagement Increasing organizational communicationEstablishment of corporate wellness program



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Yoga in corporate worldYoga is answer for healing stress among workingmen and womenCorporate segment is one of the fastest growingclientele for yoga

L augh ter y o ga in b u s in ess



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Work-life balanceIt strives to create balance for employees by determining initiatives that help create a better

balance between the demands of the job andenjoyment of life outside work



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Cost of stress for organization

For the company or organization , the costs of stress take many forms

A bsenteeismHigher medical costsS taff turnoverReduced productivity and efficiency



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ReferencesLuthans F. Organizational Behavior, 7 th edition, New York, McGraw Hill, 1995.Stephen P. Robbins and Seema Sanghi, OrganizationalBehavior, 11 th edition, New Delhi, Pearson Education,2006.http://www.humannatureatwork.com/articles/workplace_stress/Combat- W orkplace-Stress-By-Recession-

Proofing-Your- W orkforce.htmhttp://www.sbnonline.com/Local/Article/15723/80/124/It_pays_to_reduce_stress.aspx?Category=425http://www.stressreductionbasics.com/humorforstressreduction.html



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http://employees.uchc.edu/engagement/worklife.htmlhttp://www.laughteryogacorporate.com/index.php?option=com_content&view=article&id=110:laughter-the-stress-medicine&catid=49:ly-for-stress-release&Itemid=94http://www.employeefactor.com/?tag=stresshttp://www.businessballs.com/stressmanagement.htmhttp://www.mindtools.com/pages/main/newMN_TCS.htmhttp://www.icmrindia.org/business%20Updates/micro%20casestudies/Human%20Resource%20Management/MCHR0007.htmhttp://www.workhealth.org/prevention/prred.html


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Work Stress and Its Management-prince Dudhatra-9724949948