Getting youConneCted

For new water service please visit epcor.com/NewWaterConnection, call 780-412-3955 or email wtrdc@epcor.com

If you have a water emergency, such as a water outage, call 780-412-6800

water ConneCtion GuideWorking Together We work with you as your first contact for water service connections.

Please contact us early in your planning phase, so we can work with you in the design of your service to ensure it meets capacity and fire protection needs.

Our goal is to make life better in our communities by providing our customers with safe and reliable water and wastewater services. We look forward to working in partnership with you to do just that.

External Impacts on Timing Here are some common approval requirements and their typical timeframes:

Municipality ApprovalsTwo to four weeks

Tree or Shrub RemovalOne to two weeks

Notifying other parties of potential water outages during constructionUp to one week

External Crossing ApprovalsThree to eight weeks

Other factors such as weather and water emergencies may also impact timelines.

1. Get Started• Call 780-412-3955, email

wtrdc@epcor.com or visit us online at epcor.com/NewWaterConnection

2. Complete Application• Complete the application form

found online at epcor.com/NewWaterConnection

• An EPCOR representative will be designated as your main contact for the project

• We may ask you for detailed site layout, mechanical, architectural and landscaping plans. We may also need to meet you on site

3. Preliminary Design and Quote• We review your submitted

drawings and plans

• We will examine the existing service materials. The existing service will have to be replaced if it is an unapproved material, including, but not limited to, lead, cast iron, galvanized, or asbestos cement

• We will examine the need for fire suppression requirements

• We will examine and confirm size requirements

• We provide you with your Service Entry Point (the point where EPCOR’s infrastructure meets your property line)

• We coordinate with City of Edmonton Drainage Services for joint trench developments

• We prepare a design and cost estimate for your review

4. Accept the Quote • You send us your signed

acceptance and payment so we can initiate construction

5. EPCOR Schedules Construction• We assess impact to other

customers and arrange any necessary shutdowns

• We arrange Alberta One-Call on public property, obtain materials, finalize schedules, and complete construction during regular business hours

• EPCOR constructs the service on public property prior to construction on private property

• We conduct inspection and testing of EPCOR-owned infrastructure

6. Customer Responsibilities• You are responsible for all work

on private property, including obtaining any required permits, approvals and Alberta One-Calls

• Complete connection to EPCOR-installed infrastructure

7. Call EPCOR for Meter Installation

• Contact EPCOR’s Water Meter Inspector at 780-412-6830 to schedule an appointment for a site inspection to get a meter installed

• Your building is required to have adequate heating during the winter months prior to installing a meter

8. EPCOR Connects your Meter• We install the meter and start

delivering water

WATeR SeRVICe CONNeCTION PROCeSSIf you’re looking to set up water in a new location or make changes to your existing service, read through the following steps to get a quick idea of what’s required.