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4 7TRULY PRESIDENTIAL Winners of thePresidential Award foroutstanding service wereannounced in April. Theawards are among themost prestigious honorsfor faculty and staff.
3SUSTAINABLE DUKE Are you among the5,500 Duke communitymembers who havepledged to makechanges to reduceemissions at Duke? If not, pledge now.
This paper consists of 30% recycled
post-consumer fiber. Please recycle after reading.
2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing
2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters
DUKE APPRECIATION The recognition andcelebration of Dukefaculty and staffreturns in May with ablog and ice creamsocial with music onWest Campus Quad.
Three tiny note cards hang on a wall behind Kristy Chu’s desk in the School of Nursing.They are a daily reminder of her family’s Duke connections.
“Chu is a fourth generation employee: her parents, grandmother and two greatgrandparents worked at Duke.
The cards, reproductions of hand-painted scenes of Kilgo Quad, Duke Chapel and otherbuildings, belonged to Chu’s grandmother, Ira Mae Wethington, a nurse’s aide in the 40s and50s. Chu’s mother, Rena Wethington, framed and hung them in her office. She passed them onto Chu when she retired from Duke in 2005 after 27 years.
“I always knew that Duke would be a good place to work,” Chu said. “Mom and Dadalways told me Duke wasn’t going to close its doors. It was a secure working environment.”
Chu is among many families for whom working at Duke is a tradition. There’s GwenRogers, who followed in the footsteps of her mother. And there’s the Childers family:four sisters who currently work at Duke.
“Duke staff are our best recruiters,” said Sally Allison, assistant director for DukeRecruitment. “When you feel so good about where you work that you want your familyto experience that, then that is some of the best proof of the value of working here.”
When Chu’s mother phoned in 1998 to tell her the School of Nursing needed a staffassistant, Chu drove from Chapel Hill during a lunch break from her receptionist’s job ata realtor’s office to apply. When the offer came, she took it, and her career blossomed.
“I’ve been able to work my way up from clerk five to administrative assistant – allhere at the School of Nursing,” she said.
Chu’s father, Don Wethington, was delighted that his daughter joined Duke. The valuablebenefits lured him to Duke as a carpenter in his 40s. He had worked for local businesses butwas beginning to worry about his future. “I was lucky enough to get a job at Duke,” he said.“Better pay, a retirement plan, medical insurance. I was happy to stay until I retired.”
During his 21 years at Duke with Engineering and Operations, Chu’s father helpedrenovate Duke Clinic, where he had spent evenings as a boy waiting for his mother’s nursingshift to end. He also followed in the footsteps of his grandparents, Lilly and Clarence Mangum,both of whom retired from Duke in the 1960s. Family lore says Lilly was a housekeeper, andClarence sterilized operating room instruments soon after Duke Hospital opened in the 1930s.
Chu didn’t know about her great-grandparents’ Duke connection until she researched thehistory of the note cards.
“I guess we didn’t ever really talk about the family connection to Duke because it seemed so natural,” she said. “Duke has just always been there, always a part of our lives. I can’t imaginelife without it.”
N EW S YO U C A N U S E : : V o l u m e 5 , I s s u e 4 : : M a y 2 0 1 0
>> See FAMILY TIES, BACK PAGE
Family Ties
Top Photo: The sisters in the Childers family have almost 100 years of combined Duke service.
Left to right are Lou Ann Mitchell, Nancy Terry, Jane Delionbach and Joan Riddle.
DUKE’S WORKFORCE INCLUDES MANY FAMILIES WHOSE EMPLOYMENT TIES SPAN GENERATIONS
Kristy Chu, left, a School
of Nursing administrative
assistant, is a fourth
generation Duke employee.
She followed (clockwise) her
parents, Rena and Don
Wethington; grandmother,
Ira Mae Wethington (with
husband Milton); and great-
grandparents, Clarence and
Lilly Mangum.
Are you fiscally fit?Duke Human Resources will host Financial Fitness Week for staff andfaculty and their immediate family members May 17-20.
The week’s events are free for Duke’s workforce, and includeworkshops on financial planning topics such as setting long-termfinancial goals, saving for retirement, understanding social securityand the basics of investing. Representatives from the Duke FederalCredit Union, Duke Benefits and financial benefit providers will also beavailable at information booths to answer questions.
The dates and locations of the financial workshops are: Monday,May 17, Durham Regional Hospital (1:30 p.m. to 5:30 p.m.); Tuesday,May 18, Duke Raleigh Hospital (8:45 a.m. to 3 p.m.); Wednesday, May19, Searle Center (9 a.m. to 5 p.m.); and Thursday, May 20, BryanCenter Von Canon rooms (8 a.m. to 5 p.m.).
On Thursday, May 20, Ernst & Young will offer two sessions of afour-hour retirement planning workshop for employees approachingretirement – 8 a.m. to noon, and 1 p.m. to 5 p.m. – in the GriffithTheater in the Bryan Center. Reservations are required.
Due to limited space, reservations are also recommended forother workshops. For the full schedule and to reserve a seat, visithr.duke.edu/financialfitness.
Record number receive flu shotsWith the flu season over, it appears Duke faculty and staff are a bigreason the one-two punch of the 2009 H1N1 flu and seasonal flu viruswas never as bad as advertised.
The Duke workforce turned out in record numbers for theseasonal flu vaccine this season, which caused a lowered threat of aflu outbreak, said Dr. George Jackson, director of EmployeeOccupational Health and Wellness. More than 16,000 seasonal fluvaccinations were administered since October – about half of allfaculty and staff, and 4,357 more than in 2008. In addition, more than10,350 employees also received a free vaccine for the 2009 H1N1 flu.
Jackson said the positive outcome is a result of the vaccine andemployees following recommended health steps like washing hands.“So many people got the message about how to avoid getting sick andit had a major payoff,” Jackson said. “People were much wiser abouttheir health this year by getting a shot and improving hygiene bywashing hands often.”
Summer fun in the gardensThis summer, enjoy music, moviesand a family fun day in the Sarah P.Duke Gardens.
On Wednesday evenings,Duke Performances will host itsMusic in the Gardens concerts,which include a mix of classicalperformers and indie rock withlocal ties. The series begins May26 with the Annuals, an indie band fromRaleigh. Duke employees can purchase tickets for $5; general publictickets are $10. Visit dukeperformances.duke.edu for information.
For those who prefer the big screen, the Gardens plans topresent its free summer movie series on the south lawn.
And on May 30, the Gardens will also host a free Family Fun Dayfrom 11 a.m. to 2 p.m., which includes a public parade led byPaperhand Puppet Intervention.
Visit sarahpdukegardens.org for movie and other event updates.
Two gyms added to discount Duke Fitness Club memberships Two fitness clubs in Wake County now offer Duke faculty and staff andtheir families discount memberships through the Duke Fitness Club.
Healthtrax Fitness, 8300 Health Park in Raleigh, and Gold’s Gym,with locations in Cary, Durham, and Raleigh, were added in part due tothe closing of several fitness locations last year and to expand optionsfor a growing number of employees who live in Wake County.
“We reviewed several applications from clubs that wereinterested in becoming part of the Duke Fitness Club program. We felt that Healthtrax and Gold’s Gym offered the most flexibility and the best options for services and locations,” said Elizabeth Grabosky,fitness manager for Live for Life, Duke’s employee wellness program.
Enrollment in the Duke Fitness Club is coordinated through LIVEFOR LIFE. Membership fees are paid through payroll deduction. Formore information or to sign up, visit hr.duke.edu/fitness or call LIVEFOR LIFE at (919) 684-3136.
Letters to the Editor must include name and contact information. E-mail letters to [email protected] or mail them to Working@DukeEditor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.
NewsbriefsLEANORA [email protected]
Q&A: Compensation program for 2010-11
The last time I wrote about Shape Up Duke, the fitness challenge thatbegan in January, I was struggling
to meet my goal of 10,000 daily steps on the pedometer.
A lot has changed. I’m now running up to 45 minutes
a clip several days a week, thanks in partto the challenge. Shape Up Duke raisedmy awareness about my lack of consistent,moderate-to-high intensity activity. Ineeded to get moving – and did.
By April 4, the program’s end, I logged 2,451 exercise minutes andwalked 807,269 steps. Our “Working@Duke”team placed 43rd among 240 teams inexercise minutes, and 37th among 231teams for pedometer steps.
Across Duke, more than 2,200faculty and staff combined to exercise 3.2 million minutes, lose 7,082 poundsand take more than 793 million steps,equivalent to nearly 400,000 miles. The Medical Center logged the highestnumbers in each category, followed bythe University, and then Duke Hospitaland Durham Regional and Duke Raleigh hospitals. (See story Page 4).
“The participants loved theconnection with others, and thecompetitive side of the program,” saidLiz Grabosky, fitness program managerfor LIVE FOR LIFE, Duke’s employeewellness program and challengeorganizer. “Through their teams, theygot to know each other better byworking out together and giving eachother feedback.”
Participant survey results show 68 percent made a lifestyle change; 71 percent are more physically active and 55 percent eat a healthier diet.
Count me among the participantsmore motivated, focused and accountablefor achieving my ongoing fitness goals.
Editor’sNote
2
In mid-March, President Richard H. Brodhead offered an update on Duke’s financial situation, which included news about significantbudget reductions of more than $50 million. “But we are not free to let up now,” Brodhead said. “In order to
assure Duke’s future strength, we have to finish the task of working our way back to a sustainable budget base.”
As part of the budget realignment,employees’ base salaries will remainunchanged this year to help close anestimated $100 million deficit by 2012.Similar to last year, however, Universityfaculty and staff earning $80,000 or less willreceive a $1,000 one-time lump payment inJuly, provided they are successfully meetingthe expectations of their school ordepartment.
“We remain enormously appreciative of our employees, both for the excellent workyou do every day and for your willingness to make a shared sacrifice to help meet ourcurrent challenge,” Brodhead said.
Duke University Health Systememployees are covered by a separate policy, and employees whose positionsreside within a collective bargaining unit will be governed under the termsof those respective contracts.
Q: Why was $80,000 chosen as the salary cap?The intent was to try and cover more employees who have been impactedmore severely by the recession. The threshold for eligibility moved from$50,000 last year to $80,000 this year and covers the majority of employees.The $80,000 salary cap was determined by projecting how many peoplecould get the $1,000 lump sum with the limited funds available.
Q: Will performance evaluations still be done this year? Yes, the performance evaluation is an important part of professional andcareer development and is essential for setting goals for the coming year.Additionally, the lump sum payment is tied to a performance rating of“Successful” or “Exceptional.” Anyone rated as “Needs Improvement” orwho is in a performance improvement plan as of June 30 is not eligiblefor the lump sum payment.
Q: If I am eligible to receive the lump sumpayment, will it be subject to deductions? Yes, the payment is subject to all applicablestate, federal and FICA taxes.
Q: Will senior officers of the Universityreceive a pay increase this year?No.
Q: Will this program help avoid layoffs?Duke cannot make permanent salaryincreases at this time without aggravatingfuture budget problems and jeopardizingjobs. To put the salary decision inperspective, last year the lump sum paymenthelped save $18 million, which protected
the equivalent of 200 jobs. Thanks to initiatives such as the retirementincentive programs, close attention to vacancy management, andimprovements to efficiency at all levels, there has been significant progresswith respect to reducing the University’s operating budget by 2012. Witha focus on the changes already underway and a continued commitment tofurther reduce costs as we move forward, the probability of large scalelayoffs has been substantially reduced.
— By the Office of Communication Services
Correction Katie Lattimore’s name was incorrect in “Volunteering forScience,” a March cover story about how employees advancescientific discovery through Duke clinical trials.
We remain enormously
appreciative of ouremployees, both forthe excellent work youdo every day and for
your willingness to make a shared sacrificeto help meet our current challenge.”
— President Richard H. Brodhead
“
Last May, Bonnie Turner thanked hersupervisor in a new way: she wrote an entryon the Duke Appreciation employee blog.
“I truly and whole heartedly appreciate mysupervisor, Eleanor Hardy,” wrote Turner, a staffspecialist in Employee Occupational Health andWellness. “She knows how to turn your gray skies toblue with a funny comment, or a hug and a smile.”
Hardy was touched when she read the entry. “In all the 30 years that I have worked at
Duke, nobody has ever done that kind of thing tosay thanks to me,” Hardy said. “It made my day.”
This month, the blog returns for DukeAppreciation 2010, the annual celebration andrecognition of Duke’s 32,000 faculty and staff.Other recognition events in May include an icecream social with music on the Quad, an employeeart show and family activities at Sarah P. DukeGardens and Durham Bulls Athletic Park.
The celebration also includes “Night of DukeStars,” an invitation-only event for employeescelebrating career milestones of 10 or more years.
“Duke has had a long tradition of expressingappreciation to our colleagues who arecommitted to the institution’s mission andvalues,” said Kyle Cavanaugh, vice president forHuman Resources. “Although our currenteconomic situation has required modifications toour employee appreciation events, it is importantto take time to say, ‘thank you.’”
Employees can say thank you in a new wayby giving a colleague a “MARKET-GRAM” fromthe Duke Farmers Market. Employees whopurchase fruit, flowers or other small items atFriday markets in May can pick up a freebookmark gift tag from the LIVE FOR LIFEtable with one of several messages like “workingat Duke with you is sweet.”
Duke Appreciation2010
“One thing about Dukethat amazes me is theyare not afraid to take achance of doing some-thing a little different.”
— Dennis ClementsDuke Global Health
Institute & Pediatrics35 years
“We do miracles hereevery day at thishospital.”
— Joyce TestonDuke Hospital
45 years
“Every day when you go in, there issomething new andthere is somethingchallenging.”
— Geneva J. SmithDepartment of Pediatrics
35 years
“If you really want tolearn something, youwill learn it here.”
— James CampbellDuke Raleigh Hospital
15 years
“Everyone that hasever been a supervisorto me has also been amentor.”
— Debby MarshallParking and Transportation
25 years
“I think my peers arefabulous to workwith.”
— Kay WebbTheater Operations
15 years
“I gain a great senseof self worth knowingthat because I came towork and did my jobtoday, somebody elsehad an easier day.”
— Alonzo FelderSchool of Law
25 years
EVENTSFriday, May 7, 14, 21 & 28MARKET-GRAMS, Duke Farmers MarketPurchase a healthy snack for a colleague andpersonalize it with a free bookmark gift tag.
Saturday, May 22 Duke Family Night, Durham Bulls AthleticParkEmployee $10 game package: one reserved terraceseat and national champion hat. Purchase ticketsthrough the Duke Appreciation website or visitthe stadium box office.
Thursday, May 2711:30 a.m. to 2 p.m.Music, Art & Ice Cream on the QuadBring lunch, join colleagues for art exhibits, icecream and music with the steel drum band,Sensory Expressions. (Rain date: May 28)
Sunday, May 3011 a.m. to 2 p.m.Sarah P. Duke Gardens Family Fun Day Garden-themed activities and a participatoryparade led by the Paperhand Puppet Intervention.(Rain date: June 6).
For other Duke Appreciation events, visithr.duke.edu/appreciation
Duke Stars
Each year, Duke pays special tributeto faculty and staff celebrating careermilestones of 10 or more years atthe Night of Duke Stars, aninvitation-only event. More than2,300 employees are celebratingmilestones. Here’s a look at whatsome Duke stars say about Duke.
For everything Duke Appreciation 2010, visit hr.duke.edu/appreciation
Compliment a ColleaguePost a compliment about a colleague on the “Making a
Difference” Duke Appreciation blog. Tell the Duke community how a co-worker makes a difference.
Post your note athr.duke.edu/appreciation.
VOICES: Hear more from these DukeStars at hr.duke.edu/appreciation
3
Duke employees enjoyed music by Carnavalito last year as part of the
Duke Appreciation event on the West Campus Quad. This year, enjoy
music by Sensory Expressions at the Music, Art & Ice Cream on the Quad
event May 27.
Presidentialawards
Service/Maintenance
Carey Reid BabinecMaster PlumberFacilities Management
“He’s very ingenious inhandling problems,” saidnominator Marcia Kirinus,managerial director of Duke’sPlant Growth Facility. “Reiddoesn’t throw his hands upand say, ‘It can’t be done.’Instead, he thinks about itand comes back with asolution. Whenever we have atricky plumbing situation thatrequires thoughtful solutions,Reid is our man. He’s a greatplumber, a greatcommunicator and smart.”
Clerical/OfficeSupport
Donna PrinceStaff AssistantDermatology
“On a daily basis in the clinic,new patients will ask if theycan meet Donna, as hercaring and support wereclearly relayed through theirtelephone conversations,” saidnominator Kelly CarterNelson, director of thePigmented Lesion Clinic. “Ihave had new patients bringin flowers and cookies forDonna, without ever havinglaid eyes on her, because theywere so touched by hercompassionate nature whenthey were scheduling theirappointment.”
Managerial
Catherine Beaver Business ManagerEnglish
“I cannot think of anyonewho better exemplifies thespirit of service, creativeadministration, peoplemanagement andadministrative excellence,”said nominator CathyDavidson, the Ruth F.DeVarney Professor ofEnglish and John HopeFranklin Humanities InstituteProfessor of InterdisciplinaryStudies. “She is not only aprofessional’s professional, sheis a great human being, with abig heart and an ability tolisten that is almostunparalleled.”
Clinical/Professional
Suzanne BrownAdministrative Director,International Studies, Law School
“Suzanne brings to her workthe highest degree ofcommitment, respects theneed to be detail-oriented,expecting quality work notonly from herself, but alsofrom her internationalpopulation,” said nominatorPaul Bumbalough, seniorinternational student/scholaradvisor. “…Students andscholars quickly recognize in Suzanne that she possesses a keen understanding ofuniversity policy, a genuinecare for them as individualsand a welcome sense of humorthat can quickly help to putthem at ease.”
Executive Leadership
Dr. Karen St. ClaireMedical Director, Child Abuseand Neglect Service Pediatrics
“Her willingness to come in at all hours to see and care forthese children is extraordinary…,” said nominator Dr.Michael Frank, professor ofpediatrics. “Her work bringsenormous credit to Duke andis well recognized in thepediatric community. Herefforts have literally saved thelives of children and allowedthem to become productivecitizens.”
The winners of the Presidential Award for 2009 for outstanding service were honored by President Richard H. Brodhead inApril. The awards, among the most prestigious honor given to Duke staff and faculty, recognize their distinctive contributionsto Duke University & Health System over the year. Each recipient received a Presidential Medallion and check for $1,000. Also, 21 faculty and staff members were recognized as meritorious winners and received an award and $100.
Carey Reid Babinec Donna Prince Catherine Beaver Suzanne Brown Dr. Karen St. Claire
BrianShepherdwasn’t
going to joinShape UpDuke, but oncethe fitnesscompetitionended, he wasglad he did.
After more than 200 other teamsregistered, Shepherd formed his ownteam with seven co-workers to takepart in the 12-week challenge thatstarted in January and concluded April4. Shepherd lost more than 20pounds, feels better than he has inyears and his team, “EmergencyDepartment Fat Incinerators,” placedfirst in the exercise minutes andpedometer steps categories.
“It’s been one of the best thingsthat Duke has ever offered to itsemployees,” said Shepherd, monitortechnician in the EmergencyDepartment of Duke Hospital. “ShapeUp inspired me to get back to workingout full force.”
He wasn’t alone. More than 2,200faculty and staff across Dukecombined to exercise 3.2 million
minutes, lose 7,082 pounds and takemore than 793 million steps,equivalent of nearly 400,000 miles.Duke’s Medical Center logged thehighest numbers in each category,followed by university employees,Duke Hospital, Durham RegionalHospital and Duke Raleigh Hospital.
In addition to the EmergencyDepartment Fat Incinerators, “Keisha’sHardworkers,” a team from the HealthSystem’s Transplant Collectionsdepartment, won the most weight lostcompetition category. Members ofKeisha’s team lost an average 7.2percent of their weight from January.
“We couldn’t have asked for moreenthusiasm and better results from allour participants,” said Julie Joyner,manager for LIVE FOR LIFE, Duke’semployee wellness program thatsponsored Shape Up. “Everyoneshould be very proud at taking aproactive step toward improving theirhealth and quality of life.”
As part of Shape Up Duke,faculty and staff created teams of fiveto 11 members to compete in threecategories: weight loss, exerciseminutes and pedometer steps. Eachteam participated in one, two or allcategories and followed team
standings through Shape Up Duke’swebsite.
Participants received a digitalpedometer, exercise logbook andShape Up Duke wristband in Dukeblue. Participants also received a passfor up to five free visits to gyms.
“We all went beyond what wethought we’d do because we keptlooking at other teams’ numbers andwanted to kick it up a notch,.” saidRuth Montague, a lab research analystin the Biology Department whoformed “Model Systems.”
Model Systems’ eight team membersfinished fourth in exercise minutes andsecond in pedometer steps by makingsmall changes to daily routines, likewalking around French Family ScienceCenter or climbing stairs.
“I’m clearly much healthier, andthat’s an incentive to stick with myfitness program,” said Montague,noting improvements in hercholesterol and blood pressure. “I have more energy, my body haschanged a bit and my fitness hasincreased. It’s great.”
— By Bryan RothWriter, Office of Communication Services
Workforce loses 7,000 pounds in challenge
4
For more fitness programs, visit hr.duke.edu/liveforlife
Shape Up DukeTeam WinnersWeight Loss1. Keisha’s Hardworkers2. The Healthy Devils3. The Heavy Breathers
Exercise Minutes1. Emergency Department
Fat Incinerators2. Winter Run Walk3. The Dream Team
Pedometer Steps1. Emergency Department
Fat Incinerators2. Model Systems3. Rapid Response
Renegades
Left to right: Phillip Day, StephanieRasmussen, Brian Shepherd, ShannonHodnett and Stephanie Reese wereamong members of the EmergencyDepartment Fat Incinerators team. Not pictured are Melissa Latorra andJason Sacayan.
PERQSEMPLOYEE DISCOUNTS
The first time Salvatore Mungal sawa baseball game, he thought it oddthat players used gloves.
“I grew up in the West Indies playingcricket, where you don’t use gloves,” he said.
In college in New York, fast balls pitchedby friends turned his bare hands red, sohe decided to pick up a glove. Friendsmay have taught him that lesson, but hiswife, Audrey, turned him into a baseballfan. “She’s a Mets fan,” he said. “Wewatched a lot of games together.”
Mungal, a bioinformatics analyst at theDuke Cancer Center, often purchasesDurham Bulls baseball tickets for familygatherings through PERQS, Duke’semployee discount program.
“Whenever someone visits we make apoint of getting a big troop of peopletogether,” he said. “We can have up to a dozen people go, so it really helps to get a discount.”
The Durham Bulls, whose season runsthrough September, offers Duke facultyand staff discount tickets to select games
through PERQS. The discount variesgame to game, from savings on tickets togame packages that include a ticket plusBulls memorabilia or coupons for foodand drinks from stadium vendors.
The discounts are generally onlyadvertised through the PERQS e-mail list,which employees can subscribe to fromhr.duke.edu/discounts. Over 175businesses or vendors offer discounts toDuke employees, and 13,400 faculty andstaff are on the PERQS e-mail list tolearn about special offers.
Kim Bowman, space coordinator for theDuke Clinical Research Institute, hasused the discount tickets to take herfamily to Bulls games since her 6-year-old son, Grant, was a toddler. “Granthas become a big fan,” she said. “Heloves to watch Wool E. Bull ride aroundthe field on the go cart, and cheerswildly when the big bull blows smoke to celebrate a home run.”
For Mungal, fan interaction is whatmakes a Bulls game special.
“If you go see the Mets in New York, youare so far from the field you feel like a
nobody,” he said. “In Durham, it’sdifferent. Taking the family out, eatinghot dogs, sitting close to the field, havinga few laughs. You really feel part of thegame. You can’t beat that experience.”
— By Marsha A. GreenSenior Writer,
Office of Communication ServicesFor Durham Bulls informationand stadium directions, visit
dbulls.com
Take me out to the Durham Bulls gameBe the first to know
Learn about specialPERQS discounts,
including Durham Bullstickets, by signing up for the PERQS e-mail listserve at
hr.duke.edu/discounts. The e-mail includes offersthat may not be listed on
the PERQS website.Salvatore Mungal, far right, a bioinformatics
analyst at the Duke Cancer Center, enjoys a
Durham Bulls game with family.
5
Kristin LoBiondo loves Duke basketball and wanted to be among thefirst fans to get merchandise after the Duke men’s basketball team won the NCAA National Championship.
Following Duke’s welcome home celebration April 6 in CameronIndoor Stadium, LoBiondo stopped by the Duke UniversityStore in the Bryan Center to pick up a T-shirt for herselfas well as her dad and sister. She’s not done yet.
“I’ll probably get a few other things like a hat,and I’ve been waiting to get a new Duke licenseplate cover for my car,” said LoBiondo, an eventcoordinator with the Office of Student Affairsand Facilities. “Through high school andcollege, I had a plain Duke license cover that got bent up, so I’ve been waiting forthat moment to get a new one, and it’sfinally here.”
LoBiondo isn’t the only one scoopingup Duke basketball gear in the wake of thechampionship. On the day after the game, DukeStores estimates that between 20,000 and 22,000 T-shirts were sold through stores on campus, online or atthe welcome home rally. There were 27 versions ofchampionship T-shirts originally ordered among themore than 100 pieces of national championsmerchandise sold through Duke Stores.
In the first week after the game, more than 52,000T-shirts and about 3,000 baseball caps were soldthrough Duke Stores. Top sellers have been the “LockerRoom” shirts and hats, as worn by the Blue Devilsimmediately after their championship win againstButler University. More than 12,000 Locker Room T-shirts were sold in the first week.
“The day after the game, we were doing about 15 times more businessthan we do on a normal day,” said Tom Craig, merchandise manager forDuke Stores. “These items will probably be hot commodities through this
summer and even into next fall.”To help with the increase in stock and sales, DukeStores brought in 15 temporary workers to
supplement staff. That was helpful forStephanie Helms Pickett, who showed up at the Bryan Center store at 10:30 a.m. theday after the championship game to buyT-shirts for herself, her husband and her pastor.
“I desired to have a memento as a reminder of the team’ssignificant achievement,” saidHelms Pickett, director ofassessment and professionaldevelopment programs for
Student Affairs. “I’m an absolutebasketball fan and bought a shirt for
myself out of pride and excitement of being apart of the Duke community.”
With such a strong demand, Craig said heexpects Duke Stores to generate more revenue fromselling championship merchandise.
“This has been like graduation, alumniweekend and summer campus tours all rolled into one,” he said. “It’s like our own little stimulus package.”
— By Bryan Roth
Writer, Office of Communication Services
NCAA basketball championship items flying off shelves
The Locker Room T-shirt was worn by Duke after the NCAA championship win.
It costs $20 though Duke Stores on campus or online at dukestores.duke.edu.
In any given month, the Office of Information Technology fieldsmore than 7,500 questions from Duke staff, faculty and studentson topics from network connectivity and software to e-mail and
computer viruses. Now users can check out the numbers behind Duke’s most
utilized IT services as part of a new metrics initiative aimed atexplaining how OIT measures its performance.
“We’ve gotten very good at informing customers about serviceoutages, but these metrics will give customers a clearer picture of theother side of the story: the majority of time that our services are upand running reliably,” said Susan Lynge, OIT’s senior metrics analyst.
Much of the data comes from the OIT Service Desk, which trackshow quickly calls are answered and how many requests are resolvedwith the first call. Customer survey data targets five areas: courtesy, skillsand knowledge, timeliness, response quality and overall experience.
OIT’s goal is to achieve a satisfaction rating of 4.5 or higher (out of 5) on all survey measures, for example. For the most recentreporting period, ratings averaged about 4.7.
Maria Maschauer, who responded to a survey, said she waspleased that OIT was sharing more detailed information aboutcustomer feedback.
“Whether it’s a simple question or a complicated problem, or ifmy computer’s just not acting right, they’re always very courteous andwilling to help,” said Maschauer, who works as the visitors and specialevents coordinator in Duke’s literature program.
“When outages happened, we used to say, ‘What are they doingover there?’ ” she said. “We didn’t understand why or what was goingon. It’s great to have more information now.”
— By Cara BonnettManaging Editor, News & Information
Office of Information Technology
ByThe NumbersDUKE
WORKPLACE FACTS AND FIGURES
Source: Office of Information Technology
The OIT Service Desk fielded nearly 91,000 questions from students, faculty and staff in2009. Service Desk analysts connect with the Duke community by phone, Web, e-mail, awalk-up location at the Link in Perkins Library, and live chat. Immediate, interactiveresponses help users navigate the world of NetIDs, e-mail accounts, connectivity, operatingsystems, spyware, viruses, enterprise applications, desktop software and other issues.
OIT Service Desk Tickets 2009
Who ya gonna call?
For the first time in a decade, faculty and staff can see how the Duke football team stacks up against a national champion – on the cheap.Duke employees can now purchase the 2010-11
Employee Athletic Pass to all home football and women’sbasketball games. The pass includes admission to theanticipated football matchup against national championUniversity of Alabama at Wallace Wade Stadium on Sept. 18.
In addition to the Alabama game, Duke will host ACCpowerhouses University of Miami and Boston College, andrival University of North Carolina-Chapel Hill. Duke went5-7 in 2009, its winningest season since 1994.
“With an incredible home schedule and the excitementbuilt around the progress the football team has made on thefield, we’re expecting 2010 to be a special season,” said BartSmith, director of marketing and promotions for DukeAthletics. “Faculty and staff have purchased tickets inrecord numbers the last couple years, so we can’t wait towelcome more fans to Wallace Wade this season.”
Last year, about 2,300 employees purchased the pass,which includes various package and ticket options that saveemployees $65 to more than $500. A person can be addedto a family plan for $62.50. Here are the options:
• Single employee pass, football only – $135• Single employee pass, football and women’s basketball – $160
• Family employee pass, four tickets for football only – $250
• Family employee pass, four tickets for football and women’s basketball – $300
“Having the support of Duke faculty and staff has beensuch a huge part of our success at Cameron," said women'sbasketball head coach Joanne P. McCallie, who led the Blue
Devils to the ACC championship in March. “I can’t wait tosee more employees and their families come out to cheer uson and celebrate victories with us.”
Each pass holder receives a free Duke T-shirt andmultiple chances to purchase men’s basketball tickets. Anew reserved section of Wallace Wade Stadium has alsobeen opened to pass holders for 2010, allowing morepeople to sit closer to mid-field.
Among those fans will be Babs Wise, associate directorof the Office of Undergraduate Scholars and Fellows. Wisesaid she started buying the pass after David Cutcliffebecame head coach in 2008.
“I felt that because Coach Cutcliffe was so adamantabout getting community support, the least I could do wasshow up for game day and cheer him on,” Wise said. “It’s agreat deal of fun to go to the games, sit in the same placeevery week and enjoy the company of other ticket holders.”
— By Bryan RothWriter, Office of Communication Services
Employees score touchdown with discount Athletic Pass
GODUKE.com
6
Get The PassTo purchase the EmployeeAthletic Pass, call the DukeAthletics ticket office, (877)375-DUKE, or visit the ticketoffice in Cameron IndoorStadium. The office is open8:30 a.m. to 4:30 p.m.Monday through Friday.
For Duke football, whichbegins at home Sept. 4,
Employee Pass seating is insections 7, 8, 9 and 10. Thewomen’s basketball seasonbegins in November. Tickets
are general admission.
Check out statistics on a variety of OIT services at www.oit.duke.edu/about/metrics
Friends and family gather with Babs Wise, associate director of the Office of
Undergraduate Scholars and Fellows, to tailgate before a home Duke football
game in 2009.
Y O U R S O U R C E F O R G R E E N N E W S A T D U K E
Sustainable uke
7
Stay informed about sustainablility at duke.edu/sustainability
Rich Kells, assistant director of the Duke Annual Fund’s Young Alumni Program, rides his bike to work instead of driving to lower his carbon footprint.
Green DevilChallengeBy theNumbers
5,550+Green Devil Pledges
1,900+Completed Duke Carbon
Calculator
3,500+January Challenge: Green
Devil Pledge
1,100+February Challenge: UseDuke’s Carbon Calculator
600+March Challenge: Use less
electricity
450+April Challenge: Carpool,
bike or use publictransportation
(Figures through April 1)
Scott Rockart knows the commute from his ChapelHill home to Duke isn’t ideal for his carbonfootprint, especially in an SUV. When he crunched
his numbers on Duke’s carbon calculator to find out justhow big his footprint was, he wasn’t happy.
It was more than 4,000 pounds of carbon a year,enough to take about a half-acre of pine trees a year toremove his carbon from the atmosphere.
“I’m a numbers guy, and I was curious what my numberswere and what I could do to make things better,” said Rockart,an assistant professor in the Fuqua School of Business. “I knowwhat I drive is inefficient over a long distance, but with threekids and carpools, it’s something I need.”
With information from the carbon calculator, a toolto see how much carbon a person emits during a year atDuke, Rockart is trying to make changes like reusingpaper, buying local food from the Duke Farmers Marketand working from home instead of driving to work.
Rockart is among about 2,000 Duke students, facultyand staff who have used the carbon calculator as part ofthe university’s ongoing “Green Devil Challenge,” amonthly grassroots effort led by the CampusSustainability Committee and Sustainable Duke toencourage faculty, staff and students to make changes toreduce emissions at Duke.
As part of the American College & UniversityPresidents' Climate Commitment, Duke has pledged tobecome climate neutral by 2024. That means theuniversity needs to cut or offset roughly 330,000 metrictons of greenhouse gas it produces every year. Studentsand employees are asked to make smarter choices aboutenergy use, getting to and around campus and disposingof waste.
One method is through the Green Devil Challenge,which began in January. Participants are asked to accept avariety of actions like taking the Sustainable Duke Pledge,which states: “I will consider the environmental, socialand economic impact of my daily decisions and makeevery effort to reduce my ecological footprint.”
The February challenge invited Duke communitymembers to use the carbon calculator for a detailed reportabout their emissions and suggestions to reduce theircarbon footprint at Duke. Tips included saving energythrough “green computing” like turning off monitorswhen not in use. Future Green Devil Challenges includeusing less water during the summer months.
“Tools like the carbon calculator make it easier for theDuke community to measure its impact and take action,” saidTavey McDaniel Capps, Duke’s environmental sustainabilityprogram director. “It will help us institutionally to reduce ourcarbon footprint, since we rely heavily on individual behaviorchange to help us meet our goal of neutrality.”
After receiving a “Challenge” e-mail in February, RichKells took the Sustainable Duke Pledge and promised toreduce his ecological footprint. Kells, assistant director ofthe Duke Annual Fund’s Young Alumni Program, saidthat because of the challenge, he plans to occasionallywalk or bike about a mile to his office on West MainStreet instead of driving to work.
“I had thought about doing it before, but goingonline and making a commitment to take the actionmakes it more real, so now I plan on building thesechanges into my life,” Kells said. “It’s important to makethese changes through collective action because if 100Duke employees decide to not drive to work with me, it’sgoing to have an impact.”
— By Bryan RothWriter, Office of Communication Services
Duke community is cutting its carbon footprint
Rising to the challenge
DUK E TODAY For daily news and information, visitduke.edu/today
I’d highlight Gary Glass, who works in Counseling and Psychological Services. Gary is soimpressive to me because of his outstanding ability to connect to both students and staff.
He has a calming presence that assists tremendously during critical incidents. He also continuallypushes for dialogue about important student issues and provides new knowledge about how torespond to these issues. Finally, he can always be counted on for a warm smile.”Joe GonzalezAssociate dean, Residential Life6 years at Duke
“
“What Duke colleague or unit goes above and beyondin making a difference at Duke?”
I appreciate all the support staff at The Link. There was onetime recently when a student lost their data from their
computer, so one of our analysts spent all night with them recoveringthe data. They saved the student’s entire semester of work. There’salso times when registration for classes starts early in the morning,and we’ve got people on conference calls at 5 a.m. to make sure allthe applications are functioning and then conference calls at 6 and 7 a.m. just to make sure everyone can register for what they want.”Jason BischoffTech team lead, OIT Service Desk1 year at Duke
There are so many people – our drivers, meter clerks, sortersand retail section. A great deal of mail gets pushed through
Postal Operations to get where it needs to go. Our groups work as awhole unit, so if one section fails, the whole system fails. We all workreally well together and if someone is out, you don’t even have to sayanything because someone will step up and get the extra work done.”Robyn JohnsonSorting supervisor, Postal Operations4 years at Duke
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Green, Office of Communication
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Watching Her MomGwen Rogers remembers visiting Duke as a child and watching her
mother prepare research specimens in a laboratory. “I would sit by her in thelab, or walk over to old Baker House with her to collect samples,” Rogerssaid. “I got to see so many different professionals at work, and I got to know
my mother’s colleaguesreal well.”
With fond memoriesof the work environment,it was an easy choice forRogers, then in her 20s,to apply to Duke.
“A lot of my familyand friends worked forDuke,” Rogers said. “Iwanted to make myself apart of that environment.”
She began as ananesthesiology medicalsupply assembler in1988. Over the years, she
climbed the ladder to her current position as staff assistant in Women’sStudies. “I wanted to exceed – to better myself with each move,” she said.
That ambition led Rogers to Duke’s Employee Tuition Assistanceprogram in 2006. Her dream: become the first person in her immediatefamily to earn a college degree. Thanks in part to Duke’s tuition program,her dream came true in 2008 when she graduated with top honors fromNorth Carolina Central University with a degree in business informationtechnology and a concentration in Information Systems.
Among those in attendance at commencement was her mother,Mattie Harris, who retired as a Duke research technician in 2007.
“I was so proud of her for pushing herself, working full time andgoing to class,” Harris said. “She got a lot of support from family and
friends, and from her manager at Duke. When you have people who care,you are willing to push yourself to the limit.”
Four SistersNancy Terry, a senior program coordinator in the Pulmonary
Division, doesn’t have to look far to find her family at Duke. She and three of her sisters – all with the maiden name Childers –
work within Duke University Medical Center. Terry was the first of the family to arrive, accepting a job as an
accounting clerk in the Private Diagnostic Clinic in 1973. In the 1980s,her three younger sisters joined her at Duke.
She encouraged her youngest sister, Jane Delionbach, to apply for areceptionist position in 1983.
“I had seen Nancy move up quite a bit in 10 years,” said Delionbach,administrative assistant for the vice dean of Finance and ResourcePlanning in the School of Medicine. “I knew there was a lot ofopportunity at Duke.”
A few months later, Joan Riddle, the middle sister, signed on as anurse. And Lou Ann Mitchell, the second-to-youngest, joined Duke in1984 as a security officer. She is now an administrative assistant in theDuke Clinical Research Institute.
With nearly 100 years of service among them and experience in morethan 20 departments, the sisters have created a web of Duke contacts.
“If we don’t know someone in a department, we always seem to knowsomeone who does,” said Riddle, a staff nurse for Duke Women’s HealthAssociates.
Tracy Chelenza, a family friend and Duke employee, said thenetwork is a valuable asset of the sisters’ longevity at Duke. She frequentlycalls the sisters for names of department contacts. “They can help makethat first contact with someone quicker, less cumbersome,” she said.
The sisters never planned on working for the same institution butenjoy the close proximity.
“We are all on speed dial,” Delionbach said. “But it is nice to be ableto pop around and see each other on a break if we need to.”
— By Marsha A. GreenSenior Writer, Office of Communication Services
Family Ties CONTINUED FROM PAGE 1
Gwen Rogers, left, used Duke’s Employee Tuition Assistance
Program to help pay for her education at North Carolina
Central University. She celebrated graduation with her late
uncle Jasper Harris, right, who passed away in 2009 a few
months after graduation.
