WORKPLACE AWARENESS. Smart decision making Aware of your surroundings Friendly environment Engaging with our guests

WORKPLACE AWARENESS

Smart decision making

Aware of your surroundings

Friendly environment

Engaging with our guests


In the Locker Room:• Do not place valuable items in your locker (i.e. iPads, iPods, money, etc.)

• Do not share your locker combination with other people

• Always check that your locker has been fully closed and locked


Drugs and alcohol:• Drugs and alcohol are not permitted on Hershey Entertainment and Resorts property

• The property includes but is not limited to lockers, parking lots, cars, and work stations

• Do not possess or take prescription drugs that are not written out to you specifically


Drugs and alcohol:

• Each department conducts random drug screenings throughout the year

• The company reserves the right to search and screen for drugs/alcohol based on reasonable suspicion


Drugs and alcohol:

• Reasonable suspicion includes but is not limited to:

• Red or glossy eyes

• Abnormal statements or behavior

• Slurred speech

• Mood swings


Scenario 1:

•John just finished his break. A manager overhears him telling a coworker about smoking a joint in his car. Does the manager have the right to make John take a drug screen ?This is an inappropriate conversation to have at work, on or off the clock. Disciplinary action may occur as a result of these comments.

The manager will contact Security and a reasonable suspicion drug test can be administered as a mere result of John making these comments.


Scenario 2:• Kelly’s coworker, Richard, asks to store his iPad in her locker. She offers to give him her locker combination. What is wrong with this situation ?Never share your locker combination with anyone. Never offer to store valuable/expensive items for others.

You lose the security of having a safe place to store your items by sharing your combination. You don’t know who will end up knowing your combination.


Scenario 3:•Todd must take prescription pain meds due to a recent surgery. Kim is complaining of a headache. Todd offers her some of his medicine. What should Kim do?Kim should not take any prescription medications that are not prescribed to her – this is a violation of the Drug and Alcohol Policy.

Kim should notify a supervisor and then visit First Aid if she feels she cannot continue to successfully and safely perform her job duties.


Basic guidelines:

• Always walk in well lit areas of the property and parking lot

• Only accept rides from employees you know and trust

• Know where to find First Aid locations

• Be prepared for adverse weather conditions


Security:

• Security services are available 24/7

• The Security Dispatch Office is located inside the arena

•Trust your gut . . . . If you observe any object, vehicle, or person who appears to be out of place or unusual, report to security immediately


Security:

• You may request a security escort to your vehicle at any time

• To request a security escort please contact your supervisor, a manager, or security officer

• Security officers are constantly patrolling the park and are ready to assist both employees and guests


Scenario 1:• Susan is suffering from a common cold. Is this a valid reason to visit First Aid?If Susan is sick, she should follow her department’s proper call-off procedures and visit her doctor instead of coming into work. Employees should not report to their scheduled shift and go straight to First Aid. First Aid should only be used for work related injuries or illnesses that occur while at work.

Bullying:• Deliberate or repeated unwanted behavior that is physically or psychologically intimidating, offensive, degrading or humiliating

• Examples of bullying include:

Teasing, hitting, stealing, spreading rumors, intentional exclusion, cyber-bullying, name calling, etc.


Bullying:• Rumors can easily snowball into bullying as they are passed around

• Notify your supervisor if you are being bullied or if you suspect a coworker is being bullied


Threats: • There is no such thing as an “innocent threat”

• You can not always control how your message is received. Even if your INTENT is to joke around, your comments could be perceived as a THREAT.

• If you feel threatened at work, notify your supervisor or manager immediately


Threats: • Examples of threats:

“You’re always late for work! I could just kill you sometimes!”

“You’re going to wish you didn’t do that!”

“Do you know who you’re messing with?”


Scenario 1:

• Craig finds Chad sitting on a bench, crying during one of his breaks. Craig posts that Chad is a “wimp” on Facebook. Is this a bullying offense that is reportable at work?


Posts on social media sites can effect the work environment, even if they are made at home when the employee is not working. These posts can easily lead to work related rumors, bullying and threats.

Any information that is posted while the employee is on the clock may be a violation of the Electronic Resources Policy and grounds for termination.

Scenario 2: • You overhear Sam saying he’s going to fight Kyle at school the next day. How should you respond?


Referencing a potential fight at SCHOOL is still inappropriate to talk about in the WORK environment.

This comment should immediately be reported to a supervisor or manager to ensure all employees feel safe and comfortable at work.

Guest Behavior: • Inappropriate guest behaviors include, but are not limited to:

- Making offensive gestures or using offensive language towards employees or other guests

- Physically touching or assaulting employees or other guests

- Vandalizing property


Guest Behavior:

• Continued:

- Stealing

- Asking employees for personal information

- Taking video or photos of employees or other guests without permission


Scenario 1:• Tyra encounters an upset guest who is becoming verbally abusive towards her. What should Tyra do?


Tyra should remain calm to prevent the situation from escalating. She should immediately notify a supervisor or manager to help diffuse the situation.

Tyra may also call Security to respond to the situation. She should be prepared to provide Security with a detailed description of the guest, his actions and the direction in which he left.

Scenario 2:• A guest approaches Jillian to complain about a man taking pictures in the Boardwalk area. How should Jillian respond?


Jillian should immediately notify a supervisor or manager of the situation. Jillian may also place a call to Security to respond to the scene.

Jillian should ask the guest who reported the situation to wait and speak with Security to provide a detailed description of the man taking pictures.

Documents

WORKPLACE AWARENESS. Smart decision making Aware of your surroundings Friendly environment Engaging with our guests