Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 Samuel Steel Safety

Workplace Safety and Insurance BoardCommission de la sécurité professionnelle et de l’assurance contre les accidents du travail

WSIB 101

Samuel Steel Safety Group

Brian Crowther, Manager, WSIB


WSIB 101

Established in 1914

Legislated by the Ontario government

The WSIB is responsible for administering the Workplace Safety and Insurance Act (WSIA)

Sir William Meredith1840 – 1923


WSIB 101

The WSIB…

Provides no-fault workplace insurance for employers and their workers

Financed by employer premiums – receives no government funding

Third-largest group insurer in North America


WSIB 101

The WSIB is a government agency under the responsibility of the Ministry of Labour

– The WSIB operates at “arms-length” from the Ministry

– The Government passes legislation, but the WSIB is responsible for its own policies and programs

– The Hon. Linda Jeffrey was appointed Minister of Labour in October 2011

Minister of Labour, Linda Jeffrey


WSIB 101

Thunder Bay

Sarnia

Sault Ste. Marie

Timmins

Sudbury North BayOttawa

Kingston

Toronto

London

St. CatharinesGuelph

KitchenerHamilton

Has approximately 4,200 staff, located in Toronto and 15 regional offices across Ontario


WSIB 101

About 4.5 million workers are covered by the WSIB (70% of the population)

WSIB provides benefits and services to injured and ill

workers, surviving spouses, and their children

That includes disability benefits, and monitoring the quality of healthcare

WSIB assists in return to work and work transition for workers


The WSIB receives more than 200,000 new claims per year, with approximately 1,100 claims registered each working day

There are currently more than 230,000 registered employer accounts that receive a wide range of services from the WSIB

Mandatory coverage of the construction industry is expected to add approximately 100,000 more construction workers to the WSIB’s employer accounts

WSIB 101


WSIB 101

There are currently 154 Rate Groups covering

16 industries.



I. Strategic Funding

Focus on maintaining sufficient funding to meet our policy goals

- Operating target will be 100 % funding


II. Revenue Must Cover Costs

Optimize premium and investment revenues

- Align premium rates with costs- Management of investment fund


III. Right Sizing Costs

Reduce total benefit costs through early recovery/RTW and incentives/prevention


IV. Efficient Administration

Keep admin costs in line with comparable organizations through increased efficiency


V. Stakeholder Relationships and Service Excellence

Deliver the best customer service; achieve the highest customer satisfaction ever


WSIB and Customer Service

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WSIB 101

69% of workers and employers say they’re happy with their

WSIB experience.(2009 Survey)

Customer service is at the foundation of everything that the WSIB does.



WSIB 101

The WSIB is implementing a multi-year program of internal and external initiatives including enhancements to our eServices and training for staff

At the WSIB we are putting the customer at the centre of everything that we do


Reaching out to Workers and Employers

Ways the WSIB interacts with Customers– Website: www.wsib.on.ca

– A stakeholder engagement strategy: promotes consultation, meetings, and information sessions.

– Walk-in Information Centre at Simcoe Place and walk-in reception at other WSIB offices.

– Accessibility services in all WSIB offices.

– Multilingual Services and Community Outreach program provides daily translation and interpretation services in over 60 languages

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Customer Experience Office

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On March 1, 2011, the Customer Experience Office was launched

The CE Office will coordinate efforts to anticipate and respond to customer needs


eServices

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As part of our modernization effort the WSIB offers a suite of eServices

Services include Account Management and Claim Reporting applications

Let’s have a look at what’s available

Workplace Safety and Insurance BoardCommission de la sécurité professionnelle et de l’assurance contre les accidents du travail 21

Current suite of eServices available to employers

Workplace Safety and Insurance BoardCommission de la sécurité professionnelle et de l’assurance contre les accidents du travail 22


Contacting the WSIB

Multilingual Hotline / Multilingual Services416-344-2000

Toll-free: 1-800-465-5606

TTY/Telephone Service for the Deaf: 1-800-387-0050

E-mail: [email protected]

WSIB General Enquiry416-344-1000

Toll-free: 1-800-387-0750

Websitewww.wsib.on.ca

WSIB 101


QUESTIONS?

WSIB 101

Documents

Workplace Safety and Insurance Board Commission de la sécurité professionnelle et de lassurance contre les accidents du travail WSIB 101 Samuel Steel Safety