WORKPLACE SKILLS - kaplan.com.sg · Discuss with stakeholders on potential areas and/or practices for innovation at the workplace 3. Demonstrate innovative and enterprising behaviours

WORKPLACESKILLSA Singapore Workforce Skills Qualifications Programme

WPS

(ES

WSQ

)PR

OSP

ECTU

S

Part of Kaplan Learning Institute Pte Ltd

Demonstrate Initiative & Enterprising Behaviours 2

Solve Problems & Make Decisions at Operations Level 3

Apply 5S Techniques 4

Apply Quality Systems 4

Communicate and Relate Effectively at the Workplace 5

Work in a Team 6

Comply with Workplace Safety and Health Policies and Procedures 7

Perform Basic Productivity Practices 8

Develop Personal Effectiveness at Operations Level 9

Maintain Personal Presentation and Employability at Operations Level 10

Apply Emotional Competence to Manage Self at the Workplace 11

Adapt to Change 12

Foster Initiative & Enterprise in Team 13

Solve Problems & Make Decisions at Supervisory Level 14

Supervise Quality Procedures 15

Supervise Work Improvement Processes 15

Facilitate Effective Communication & Engagement at the Workplace 16

Facilitate Effective Work Teams 17

Maintain Workplace Safety and Health Policies and Procedures 18

Develop Personal Effectiveness at Supervisory Level 19

Maintain Personal Image and Employability at Supervisory Level 20

Apply Emotional Competence to Manage Self and Team 21

Foster Team Adaptability 22

Demonstrate Understanding of Concepts of Information and Communication Technology 23

Use a Computer and Manage Files 23

Perform Word Processing Functions 23

Perform Spreadsheet Functions 24

Perform Web Browsing and Communication 24

Perform Presentation Functions 25

Perform Database Functions 25

Perform Advanced Word Processing Functions 25

Perform Advanced Database Functions 26

Perform Advanced Spreadsheet Functions 26

Perform Advanced Presentation Functions 26

2

16 hours/2 days

WHO SHOULD ATTENDOperational and front-line staff who are aspiring to contribute to their organisations’ performance by taking responsibility for making improvements and changes in their workplace.

COURSE DESCRIPTION

This Demonstrate Initiative & Enterprising Behaviours module is designed to help the individual function effectively as an independent thinking adult in the workplace and focuses on the importance of initiative and enterprise in the context of his/her work scope, responsibility, accountability, authority and expertise.

This programme focuses on how an individual can demonstrate innovation and initiative to initiate and sustain continuous improvement at the workplace while identifying, evaluating and managing risks associated with innovating and taking initiative at an individual level.

LEARNINg OUTCOmES

Participants will experience and learn to:

1. Show initiative in identifying opportunities and goals for continuous improvement in workplace performance

2. Discuss with stakeholders on potential areas and/or practices for innovation at the workplace

3. Demonstrate innovative and enterprising behaviours to improve business performance in accordance with regulatory requirements and ethics

4. Review new initiatives for possible risks and recommend corrective actions and an appropriate strategy to deal with identified risks

5. Develop an action plan to implement the selected risk strategy in consultation with stakeholders using the most suitable mode of communication

6. Translate ideas into action with self-direction and sustained efforts for goal attainment in accordance with context requirements, best practices and future needs

7. Monitor the risks identified at individual level to implement action plan and update risk response plan

Demonstrate Initiative &Enterprising Behaviours

generic/SectoralFull Course Fee: S$267.50 (S$250.00 exclusive of GST)90% WDA funding: S$26.75 (S$25.00 exclusive of GST)(For Singaporeans and Permanent Residents only)

In-Company ContextualisedFull Course Fee: S$535.00 (S$500.00 exclusive of GST)90% WDA funding: S$53.50 (S$50.00 exclusive of GST)(For Singaporeans and Permanent Residents only)

3

16 hours/2 days

WHO SHOULD ATTENDOperational and front-line staff who require skills in problem solving in their daily operations.

COURSE DESCRIPTION

Be it at the shop floor, factory or office, an employee is confronted daily with a variety of problems or issues that need to be resolved. An employee that is able to effectively manage and solve workplace problems will definitely be an asset to the organisation.

This programme focuses on how an individual can acquire the techniques in problem-solving and decision-making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

LEARNINg OUTCOmES


1. Recognise symptom(s) that could lead to potential problem(s) at the workplace

2. Identify deviations from organisational norm and SOPs based on symptom(s) identified

3. Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques

4. Identify impact of the problem(s) on one’s job responsibilities and other parties involved

5. Generate and select ideas to solve the problem using creative and logical thinking

6. Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)

7. Develop an action plan for implementation of the chosen solution(s)

8. Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication

9. Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary

10. Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Solve Problems & make Decisionsat Operations Level



4

16 hours / 3 days(*Please note training will conducted over 2 days. 3rd day

will consist of an assessment component which is compulsory.)

Apply 5S Techniques

COURSE DESCRIPTION

This programme will enable individuals to apply 5S procedures (a structured approach to housekeeping) to their own job and work area. This will include SEIRI (Clearing unnecessary items from work area), SEITON (Organising work area in an orderly manner), SEISO (Cleaning work area), SEIKESTU (Maintaining work area cleanliness) and SHITSUKE (Maintaining self-discipline in work area).

LEARNINg OUTCOmES


1. Conduct SEIRI in accordance with organisational pre-determined schedule

2. Check work area to correctly identify unnecessary items in accordance with organisational checklist

3. Label and segregate unnecessary items properly in work area in accordance with organisational procedures

4. Clear all unnecessary items from work area and place them at designated location or holding area

5. Dispose unnecessary items at designated location or holding area in accordance with organisational guidelines and procedures

6. Conduct SEIRI in accordance with organisational safety and health guidelines

WHO SHOULD ATTENDThis course aims to provide people already working or wishing to enter the manufacturing industry with the skills and knowledge required to apply 5S techniques.





Apply Quality SystemsWHO SHOULD ATTENDThis course aims to provide people already working or wishing to enter the manufacturing industry with the skills and knowledge required to apply quality systems. This course would be appropriate for people with job titles such as Manufacturing Operator.



COURSE DESCRIPTION

This programme will enable individuals to carrying out planning and carrying out daily work to meet quality system requirements as well as maintaining and improving work quality.

LEARNINg OUTCOmES


1. Identify own duties and responsibilities according to organisational quality procedures, quality policies and job descriptions

2. Establish job and quality objectives according to work instructions, organisational quality procedures and policies

3. Plan work activities to meet quality system requirements with supervisor or designated personnel, which may include but not limited to:

planning for resources required scheduling tasks according to overall organisational or

departmental schedule4. Discuss performance measures with designated

personnel, which may include but not limited to:

time achievements output achievements quality achievements5. Report any abnormalities and problems encountered in

planning daily work to designated personnel according to organisational quality procedures

5

16 hours/2 days

WHO SHOULD ATTENDOperational and front-line staff who need to know how to communicate and relate effectively at the workplace.

COURSE DESCRIPTION

In today’s increasingly interconnected business environment, it is vital that employees be able to communicate and relate effectively with others in the workplace, with customers/clients and in particular, with their team/direct reports.

This programme will enable individuals to be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

LEARNINg OUTCOmES


1. Interpret and analyse information received2. Plan response to information received taking into

account the social and cultural background of recipient of information

3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received

4. Identify signs, stages and causes of conflict with individuals or groups of people

5. Define the conflict and highlight points of differences/contention objectively, taking into consideration social and cultural differences of parties involved

6. Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills

7. Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Communicate and RelateEffectively at the Workplace



6

16 hours/2 days

Work in a TeamWHO SHOULD ATTENDOperational and front-line staff who need to know how to communicate and work in a team at the workplace.



COURSE DESCRIPTION

This programme will enable individuals to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.

LEARNINg OUTCOmES


1. Define and align team goals with departmental and organisational goals

2. Define own and individual roles within the team and work within the team and organisation dynamics

3. Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements

4. Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals

5. Demonstrate trust, respect and support towards team members in daily activities to achieve team goals

6. Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues

7. Identify and resolve issues and concerns through collaborative activities with supervisor

8. Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals

9. Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned

10. Recommend improvements to established policies and procedures in a proactive manner

7

8 hours/1 day

WHO SHOULD ATTENDThe module is targeted at front-line workers at operations level, normally without any supervisory responsibility for others. Such workers may however be working in teams or be self employed. Some workers in supervising roles or in individuals in professional/talent positions without supervisory responsibilities and others may also find this module useful.

COURSE DESCRIPTION

This programme will enable an individual to comply with workplace safety and health policies and procedures. These include follow safe work practices and risk control procedures; participate in workplace safety and health management activities; and follow workplace emergency response procedures.

LEARNINg OUTCOmES


1. Practise personal hygiene at workplace in accordance with the organisational procedures

2. Use and maintain personal protective equipment required for the work in accordance with the organisational procedures

3. Use and maintain workplace equipment and safety devices in accordance with organisational procedures or manufacturer’s instructions

4. Follow safety signs and instructions in workplace5. Follow workplace risk control measures in accordance with

the organisational procedures6. Report workplace safety and health issues to appropriate

person in accordance with the organisational procedures and Workplace Safety and Health Act

7. Identify and report potential hazards and risks associated within the work area in accordance with the organisational procedures

8. Report unsafe working conditions and work practices in accordance with the organisational procedures

9. Participate in resolving hazards and risks identified in the work area in accordance with the organisational procedures

10. Participate in identifying personal protective equipment requirements for the work in accordance with the organisational procedures

11. Participate in identifying safety device required for safe operations of machinery and equipment if any at the workplace

12. Participate in identifying information needed to handle workplace emergencies

13. Participate in workplace safety and health training14. React to the types of emergencies at the workplace15. Use equipment and materials required for workplace

emergency response in accordance with the organisational procedures

16. Activate emergency services in the event of emergency at the workplace in accordance with the organisational procedures

17. Follow the instructions given by authorised personnel in the event of emergency at the workplace

18. Participate in the organisational emergency response exercise in accordance with the guidelines provided by the relevant regulatory requirements

19. Follow infectious disease outbreak control at the workplace in accordance with the guidelines provided by the relevant regulatory bodies

Comply with Workplace Safetyand Health Policies and Procedures



8

Perform Basic Productivity Practicesgeneric/SectoralFull Course Fee: S$267.50 (S$250.00 exclusive of GST)90% WDA funding: S$26.75 (S$25.00 exclusive of GST)(For Singaporeans and Permanent Residents only)


COURSE DESCRIPTION

This programme will enable individuals to acquire the knowledge and skills in performing basic productivity practices in their workplace.

LEARNINg OUTCOmES


1. Interpret productivity purpose, goals, objectives 2. Define how productivity is measured 3. Select appropriate methods to increase productivity and

workplace performance 4. Identify factors that improve productivity at the workplace 5. Identify productivity improvements beyond cheaper, better

and faster 6. Identify human factors that can improve productivity 7. Determine different performance mindsets that can impact

the outcome of productivity 8. Select appropriate treatments to prevent poor productivity

practices at the workplace 9. Eliminate bottlenecks that limit productivity growth 10. Develop a conducive environment for staff to contribute

more to productivity 11. Engage regular constructive feedback with staff to

maintain high productivity

12. Interpret productivity improvement and link it to the financial Big Picture

13. Identify areas that create internal wastage 14. Detect and prepare a list of activities that contribute to

internal wastage 15. Catergorise the various forms of waste in accordance with

the 8 kinds of waste framework 16. Apply appropriate productivity techniques and take

measurements on the kind of improvement (cheaper, better, faster) made



WHO SHOULD ATTENDThis course would be appropriate for those occupations that include:

Technicians Operators Engineers Junior Executives Line Leaders Administrative Assistants

9

16 hours/2 days

WHO SHOULD ATTENDIndividuals who would like to take control of their careers and achieve their full potential in the organisations they work for.

COURSE DESCRIPTION

Develop Personal Effectiveness at Operations Level module facilitates the development of personal mastery competence so that individuals are able to demonstrate an ability to manage their lives and work with efficiency and efficacy. The module focuses on the development of life skills to be effective at work, as well as maintain a balance between work and personal responsibilities. It also addresses the skills needed for gaining and maintaining employment by relating to an organisation’s goals and priorities.

This programme will enable individuals to be able to apply knowledge and life skills such as establishing personal goals and relating them to team goals, managing time effectively, maintain work-life balance, managing stress as well as personal finances to be effective at the workplace.

LEARNINg OUTCOmES


1. Set personal goals and align them to team goals2. Identify one’s role and responsibilities and their

contribution towards the achievement of team goals3. Identify personal strengths and weaknesses, list the

strategies to overcome weaknesses and describe how personal strengths can contribute towards the achievement of team goals

4. Plan and complete personal tasks to meet team goals5. Recognise symptoms of and deal with stress to maintain

work effectiveness6. Identify work-life balance programmes to maintain

personal work-life balance7. Identify one’s existing financial position using appropriate

tools and describe how to manage such a position

Develop Personal Effectivenessat Operations Level



10

WHO SHOULD ATTENDOperational and front-line staff who need to know how to maintain personal presentation and employability.

COURSE DESCRIPTION

This programme will enable individuals to identify personal career goals after determining own competencies, and take steps to realise career goals by sourcing for job opportunities, preparing for interviews and demonstrating basic social etiquette.

LEARNINg OUTCOmES


1. List personal competencies acquired through learning and experience

2. Determine personal career goals taking into account personal competencies

3. State sources of and interpret information on potential employment opportunities

4. Select jobs that best match personal competencies and career goals and apply for jobs

5. Prepare for and attend job interview6. Demonstrate basic social etiquette skills and personal

hygiene during job interview

maintain Personal Presentationand Employability at Operations Level



16 hours/2 days

11

16 hours/2 days

WHO SHOULD ATTENDOperational and front-line staff who need to know how to apply emotional competence to manage self at the workplace.

COURSE DESCRIPTION

This programme will enable individuals to understand and apply self awareness techniques and Emotional Intelligence principles such as self confidence, flexibility, conscientiousness and initiative to manage self at the workplace.

LEARNINg OUTCOmES


1. Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace

2. Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace

3. Identify personal strengths and weaknesses and make improvements needed to develop Emotional Intelligence

4. Recognise the emotional needs of others, empathise and respond appropriately to their needs

5. Present self with confidence and show flexibility in responding to changes at the workplace

6. Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards

7. Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self

Apply Emotional Competenceto manage Self at the Workplace



12

16 hours/2 days

Adapt to ChangeWHO SHOULD ATTENDOperational and front-line staff who need to know how to adapt to change in a diverse workplace.



COURSE DESCRIPTION

This programme will enable individuals to identify the global trends and changes impacting the workplace, undertake lifelong learning to adapt to changes for sustained employability in the new knowledge economy, and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.

LEARNINg OUTCOmES


1. Access available sources of information to identify global trends and interpret information that impact one’s employability and job role

2. Identify the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the global context

3. Identify the types of competencies required in current and new job requirements

4. Identify gaps in own competencies, determine training and development needs and select suitable learning opportunities that match personal learning styles

5. Transfer skills and knowledge acquired from training and development to the workplace and measure performance improvement as a result of training and development

6. Demonstrate the ability to learn from and coach others a given set of skills from one job situation to another

7. Identify the implications of diversity at the workplace and participate in relevant approaches to work within a diverse workforce

8. Identify impact of change on oneself and one’s job and adopt appropriate techniques to respond to change

13

18 hours/2 days

WHO SHOULD ATTENDSupervisors who are responsible for motivating and facilitating team improvement efforts and changes in the workplace.

Foster Initiative & Enterprise in Teamgeneric/SectoralFull Course Fee: S$267.50 (S$250.00 exclusive of GST)90% WDA funding: S$26.75 (S$25.00 exclusive of GST)(For Singaporeans and Permanent Residents only)


COURSE DESCRIPTION

This programme focuses on how an individual can identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at a team level.

LEARNINg OUTCOmES


1. Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace

2. Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance

3. Assist team members to unleash their untapped innovation and creativity and increase their ability to develop creative ideas for innovation

4. Facilitate team to be self-directed and sustain effort for continuous improvement at the workplace

5. Conduct risk assessment of new initiatives on team performance and success and recommend possible risk management strategies

6. Implement appropriate risk management strategies to support innovation and enterprise

7. Evaluate the effectiveness of implemented strategies in achieving planned outcome

14

WHO SHOULD ATTENDSupervisors who need to facilitate problem-solving and decision-making activities in the workplace.

COURSE DESCRIPTION

This programme will allow the individual to acquire the skills to work with a team of subordinates in practising problem-solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

LEARNINg OUTCOmES


1. Identify symptom(s) that could lead to potential problem(s) at the workplace

2. Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered

3. Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning

4. Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques

5. Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members

6. Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria

7. Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to self and team

8. Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources

9. Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan

10. Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Solve Problems & make Decisionsat Supervisory Level



16 hours/2 days

15

WHO SHOULD ATTENDThis course aims to provide supervisors already working or wishing to enter the manufacturing industry with the skills and knowledge required to supervise quality procedures. This course would be appropriate for those with supervisory responsibilities.

Supervise Quality Proceduresgeneric/SectoralFull Course Fee: S$267.50 (S$250.00 exclusive of GST)90% WDA funding: S$26.75 (S$25.00 exclusive of GST)(For Singaporeans and Permanent Residents only)


COURSE DESCRIPTION

This programme will enable individuals to have the skills and knowledge in quality procedures and be able to put it into practice at the workplaces.

LEARNINg OUTCOmES


1. Identify the tasks required to be carried out in accordance with established organisational procedures

2. Report variation to plan in accordance with established organisational procedures

3. Monitor to ensure quality of goods received from suppliers and in-house process is in accordance with organisational quality standards

4. Make decisions on disposition of non-conformed product/parts in accordance with organisational procedures

5. Analyse data recorded in accordance with organisational procedures

6. Prepare quality report in accordance with organisational procedures



Supervise WorkImprovement Processes

WHO SHOULD ATTENDThis course aims to provide supervisors already working or wishing to enter the manufacturing industry with the skills and knowledge required to supervise work improvement processes. This course would be appropriate for those with supervisory responsibilities.



COURSE DESCRIPTION

This programme will enable individuals to have the skills and knowledge in supervising work improvement processes at their workplaces.

LEARNINg OUTCOmES


1. Identify work improvement activities at the workplace in accordance with organisational goals

2. Determine the key performance indicators for the work teams to achieve based on the work improvement activities identified

3. Develop action plan and obtain approval to execute the improvement activities in accordance with organisational procedures

4. Apply appropriate means to communicate to the work teams the key performance indicators to be achieved



16

16 hours/2 days

WHO SHOULD ATTENDSupervisors who want to be an effective communicator in the workplace, especially those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

COURSE DESCRIPTION

In today’s increasingly interconnected business environment, it is vital that employees be able to interact and work effectively with others in the workplace, with customers/clients and in particular, with their team/direct reports.

This programme will enable individuals to be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.

LEARNINg OUTCOmES


1. Communicate organisational communication policies and procedures to staff and monitor their compliance

2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures

3. Promote effective communication among staff taking into account diversity issues

4. Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings

5. Assess conflict situation and develop appropriate conflict resolution strategies

6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Facilitate Effective Communication& Engagement at the Workplace



17

16 hours/2 days

Facilitate Effective Work TeamsWHO SHOULD ATTENDSupervisors who are responsible for facilitating effective work teams in the workplace.



COURSE DESCRIPTION

This programme will enable individuals to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, maintaining positive relationships among team members with diverse backgrounds and providing support and opportunities for individual and team contributions.

LEARNINg OUTCOmES


1. Provide and clarify with team members on work-related information using appropriate communication techniques

2. Involve team members in the planning of work activities to promote ownership and commitment to work plan

3. Delegate duties and responsibilities taking into consideration the competencies of individual team members

4. Communicate thoughts and feelings to justify a position and responsibilities assigned to team members and persuade and influence them

5. Communicate to team members the importance and interdependence of each role and promote the benefits of diversity within the team

6. Communicate and agree on individual and team goals and targets to be achieved

7. Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them

8. Provide resources, assistance and support needed by team members to complete projects or work activities

9. Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques

10. Communicate team performance and related issues of concern to management and provide recommendations to address them

18

16 hours/2 days

WHO SHOULD ATTENDThis module is targeted at staff in supervisory positions who have responsibility for groups of staff engaged in teams, sub-units of the organisation or business. It may also be useful to people in small businesses or to self employed workers.

COURSE DESCRIPTION

This programme will enable an individual to maintain workplace safety and health policies and procedures. These include interpret Workplace Safety and Health (WSH) policies, procedures and programmes; educate workers on workplace safety and health policies, procedures and programmes; implement and control workplace safety and health management programmes, implement workplace risk management programmes; and maintain workplace risk control measures.

LEARNINg OUTCOmES


1. Explain the responsibilities of a general worker2. Explain the responsibilities of a workplace safety and health

committee3. Explain the responsibilities of supervisory personnel4. Interpret relevant workplace safety and health policies5. Interpret workplace safety and health procedures6. Interpret workplace safety and health programmes and

related information7. Explain and provide the work group promptly with

accessible information on the organisation’s safety and health policies, procedures and programmes

8. Explain to the work group information on the provision of personal protective equipment in the workplace

9. Explain to the work group information on the provision of safety devices on the machinery and equipment

10. Explain to the work group information on the types of emergencies in the workplace

11. Explain and provide the work group promptly with accessible information about identified hazards and the outcomes of risk assessment

12. Provide information about proper use of personal protective equipment in the workplace

13. Provide information about proper use of safety devices on the machinery and equipment

14. Provide information about dealing with emergencies in the workplace

15. Implement procedures for WSH participation and consultation effectively to ensure workers have the opportunity to contribute

16. Resolve matters raised through consultation promptly or refer to the appropriate personnel for resolution according to workplace procedures

17. Make known the outcomes of consultation over WSH issues to workers promptly and accurately

18. Execute the organisational emergency response and evacuation exercises in accordance with the guidelines provided by the relevant regulatory requirements

19. Supervise and maintain order in the event of emergency at the workplace in accordance with the guidelines provided by the relevant regulatory requirements

20. Monitor procedures for WSH participation and consultation effectively to ensure that workers have the opportunity to contribute

21. Monitor change in work practices or procedures at the workplace and communicate to person(s) who may be at risk in accordance with the guidelines provided by the Workplace Safety and Health Act

22. Review and document workplace safety and health management programmes issues resolution in accordance with the guidelines provided by the Workplace Safety and Health Act

23. Identify and report hazards in the workplace in accordance with organisational procedures

24. Implement work procedures for risk assessment and control25. Implement work procedures for managing emergency

situations26. Participate in the investigation of emergency situations

to identify their cause in accordance with organisational procedures

27. Implement control measures to prevent recurrence and minimize risks of emergency situations based on the hierarchy of control in accordance with the organisational procedures

28. Identify WSH training needs for workgroup members29. Facilitate relevant training programmes to fulfil identified

WSH training needs.30. Maintain WSH management records in accordance with the

organisational procedures31. Monitor compliance to work procedures for risk assessment

and control by the work group32. Monitor compliance to emergency preparedness by the work

group33. Assess the effectiveness in existing risk control measures

according to the hierarchy of control34. Assess the adequacy of resource allocation for

implementation of risk control measures35. Report the findings to designated personnel according with

the organisational procedures36. Use collective information from WSH records to identify

hazards and monitor risk control procedures37. Reassess the work practices or procedures change

at workplace to determine the mitigated risk level in accordance with the guidelines provided by Workplace Safety and Health Act

38. Review and document workplace risk control measures issues resolution in accordance with the guidelines provided by the Workplace Safety and Health Act

maintain Workplace Safety andHealth Policies and Procedures



19

WHO SHOULD ATTENDTeam leaders or supervisors who need to develop personal effectiveness to be effective at the workplace.

COURSE DESCRIPTION

This programme will enable individuals to apply knowledge and life skills such as establishing personal goals and analysing them to relate to roles and responsibilities in the achievement of departmental goals, managing time effectively, maintaining work-life balance, as well as managing stress and personal finances to be effective at the workplace as a team leader or supervisor.

LEARNINg OUTCOmES


1. Analyse personal goals and align them to departmental goals

2. Examine personal role and responsibilities and their contribution to departmental success

3. Examine personal strengths and weaknesses, apply strategies to overcome weaknesses and use personal strengths to contribute towards the achievement of department goals

4. Plan, organise and execute personal work activities to achieve departmental goals

5. Identify causes of stress that affect self and team and apply stress management techniques to deal with them

6. Support the implementation of work-life balance programmes to achieve organisational effectiveness

7. Establish one’s existing financial position using appropriate tools and explain how to manage such a position

Develop Personal Effectivenessat Supervisory Level



16 hours/2 days

20

16 hours/2 days

WHO SHOULD ATTENDTeam leaders or supervisors who need to maintain personal presentation and employability to be effective at the workplace.

COURSE DESCRIPTION

This programme will enable individuals to conduct self-assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. She will be able to source for compatible jobs, apply for them and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews.

LEARNINg OUTCOmES


1. Conduct self-assessment of personal competencies acquired through learning and experience

2. Set personal career goals taking into account industry demand and personal competencies

3. Review requirements to achieve personal career goals and develop plan to achieve career goals

4. Source for jobs which are compatible with personal competencies and career goals

5. Select jobs that best match personal competencies and career goals, establish job requirements and apply for jobs

6. Apply advanced skills to prepare for and attend job interview

7. Maintain standards for personal image and hygiene when attending job interview

8. Demonstrate social etiquette skills to build relations with interviewers

maintain Personal Image and Employability at Supervisory Level



21

WHO SHOULD ATTENDTeam leaders or supervisors who need to apply emotional competence to manage self and team at the workplace.

COURSE DESCRIPTION

This programme will enable individuals to understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.

LEARNINg OUTCOmES


1. Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at the workplace

2. Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence

3. Model behaviours that demonstrate application of Emotional Intelligence

4. Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members

5. Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account

6. Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace

7. Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals

8. Promote a positive emotional climate at the workplace

Apply Emotional Competenceto manage Self and Team



16 hours/2 days

22

Foster Team Adaptability

16 hours/2 days

WHO SHOULD ATTENDTeam leaders or supervisors who need to foster team adaptability at the workplace.



COURSE DESCRIPTION

This programme will enable individuals to analyse employability issues in the global context, promote personal and professional growth in a team and use strategies to adapt team members to the changing conditions and diversity at the workplace for greater productivity and effectiveness.

LEARNINg OUTCOmES


1. Analyse information gathered from the news media to determine relevant trends and issues that would affect work team

2. Analyse the implications of global competitiveness on one’s job and team

3. Identify the competencies required in current job for self and team

4. Identify gaps in competencies, determine training and development needs and select resources and suitable learning opportunities that match the learning styles of self and team

5. Implement ways to provide a conducive work environment to facilitate the transfer of learning among team members and peers

6. Promote opportunities for learning and coaching within a team

7. Analyse the impact of diversity on a team and facilitate team members to work within a diverse team

8. Identify and implement strategies to motivate and assist team members to adapt to change in job requirements at the workplace

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*Please note that additional S$28 (before GST), will be payable by trainee for Membership, Assessment and Diagnostic Test for ICDL Courses (Operations, Level 1)


COURSE DESCRIPTION

This module enables candidates to gain an understanding of the different parts of a computer, as well as some of the key concepts of Information and Communication Technology (ICT), such as those relating to networks and security.

LEARNINg OUTCOmES

Understand what hardware is, know about factors that affect computer performance and know about peripheral devices

Understand what software is and give examples of common applications software and operating system software

Understand how information networks are used within computing, and be aware of the different options to connect to the Internet

Understand what Information and Communication Technology (ICT) is and give examples of its practical applications in everyday life

Understand health and safety and environmental issues in relation to using computers

Recognise important security issues associated with using computers

Recognise important legal issues in relation to copyright and data protection associated with using computers

COURSE DESCRIPTION

This module requires candidates to demonstrate knowledge and competence in using the common functions of a personal computer and its operating system. Among other tasks, candidates will learn to operate effectively within the desktop environment and how to manage and organise files and directories/folders.

LEARNINg OUTCOmES

Use the main features of the operating system including adjusting the main computer settings and using built-in help features

Operate effectively around the computer desktop and work effectively in a graphical user environment

Know about the main concepts of file management and be able to efficiently organise files and folders so that they are easy to identify and find

Use utility software to compress and extract large files and use anti-virus software to protect against computer viruses

Demonstrate the ability to use simple text editing and print tools available within the operating system

Demonstrate Understanding of Concepts of Information and Communication Technology

Use a Computer and manage Files

Full Course Fee: S$267.50(S$250.00 exclusive of GST)

90% WDA Funding: S$26.75(S$25.00 exclusive of GST)(For Singaporeans and Permanent Residents only)



16 hours/2 days


COURSE DESCRIPTION

This module enables candidates to demonstrate the ability to use a word processing application to accomplish everyday tasks associated with creating, formatting and finishing small-sized word processing documents such as letters and other everyday documents.

Candidates will be able to duplicate and move text within and between documents. They gain competence in using some of the features associated with word processing applications such as creating standard tables, using pictures and images within a document, and using mail merge tools.

LEARNINg OUTCOmES

Work with documents and save them in different file formats Choose built-in options such as the Help function to enhance

productivity Create and edit small-sized word processing documents that will

be ready to share and distribute Apply different formats to documents to enhance them before

distribution and recognise good practice in choosing the appropriate formatting options

Insert tables, images and drawn objects into documents Prepare documents for mail merge operations Adjust document page settings and check and correct spelling

before finally printing documents

Perform Word Processing FunctionsFull Course Fee: S$428.00(S$400.00 exclusive of GST)


24 hours/3 days

16 hours/2 days

24


COURSE DESCRIPTION

This module enables candidates to understand the concept of spreadsheets and to demonstrate the ability to use a spreadsheet application. Candidates will understand and be able to accomplish tasks associated with developing, formatting, modifying and using a spreadsheet, in addition to using standard formulas and functions, and demonstrate competence in creating and formatting graphs or charts.

LEARNINg OUTCOmES

Work with spreadsheets and save them in different file formats Choose built-in options such as the Help function within the

application to enhance productivity

Enter data into cells and use good practice in creating lists. Select, sort and copy, move and delete data

Edit rows and columns in a worksheet. Copy, move, delete and appropriately rename worksheets

Create mathematical and logical formulas using standard spreadsheet functions. Use good practice in formula creation and recognise error values in formulas

Format numbers and text content in a spreadsheet Choose, create and format charts to communicate information

meaningfully Adjust spreadsheet page settings and check and correct

spreadsheet content before finally printing spreadsheets

Perform Spreadsheet FunctionsFull Course Fee: S$428.00(S$400.00 exclusive of GST)


24 hours/3 days


COURSE DESCRIPTION

The first section on Web Browsing requires candidates to understand some of the concepts and terms associated with using the Internet, and to appreciate some of the security considerations. In the second section, Communication, candidates will learn to understand some of the concepts of electronic mail (e-mail), and gain the ability to use email software to send and receive messages, and to attach files to mail messages.

LEARNINg OUTCOmES

The first section, Web Browsing, enables candidates to learn about the Internet and to use a web browsing application. On completion of the Web Browsing section each candidate will be able to:

Understand what the Internet is and common terms associated with it. Be aware of some security considerations when using the Internet

Accomplish everyday web browsing tasks including changing browser settings

Search for information and complete and submit web-based forms

Save web pages and download files from the web. Copy web content into a document

The second section, Communication, enables candidates to understand some of the concepts of electronic mail (e-mail) and know about other communication options. On completion of the Communication section each candidate will be able to:

Understand what e-mail is and know some advantages and disadvantages of its use. Be aware of other communication options

Be aware of network etiquette and security considerations when using e-mail

Create, spell check and send e-mail. Reply to and forward e-mail, handle file attachments and print an e-mail

Be aware of ways to enhance productivity when working with e-mail software

Organise and manage e-mail

Perform Web Browsing and Communication



16 hours/2 days

25

Perform Advanced Word Processing Functions*Please note that additional S$58 (before GST), will be payable by trainee for Membership, Assessment and Diagnostic Test for ICDL Courses (Supervisory, Level 3)

COURSE DESCRIPTION

This module is a high level certification programme where candidates can demonstrate their ability to use the advanced features of word processing applications to enhance their work, improve productivity and save time. The module give candidates the opportunity to be certified at an ‘expert level’ in the use of word processing applications, acquiring skills sets over and above the routine features of the software.

LEARNINg OUTCOmES

Apply advanced text, paragraph, column and table formatting. Convert text to a table and vice versa

Work with referencing features like footnotes, endnotes and captions. Create tables of contents, indexes and cross-references

Enhance productivity by using fields, forms and templates Apply advanced mail merge techniques and work with automation

features like macros Use linking and embedding features to integrate data Collaborate on and review documents. Work with master

documents and sub-documents. Apply document security features

Work with watermarks, sections, and headers and footers in a document



24 hours/3 days

COURSE DESCRIPTION

This module enables candidates to demonstrate competence in using presentation tools on a computer. Candidates will be able to accomplish tasks such as creating, formatting, modifying and preparing presentations using different slide layouts for display and printed distribution.

LEARNINg OUTCOmES

Work with presentations and save them in different file formats Choose built-in options such as the Help function within the

application to enhance productivity

Understand different presentation views and when to use them, choose different slide layouts and designs

Enter, edit and format text in presentations. Recognise good practice in applying unique titles to slides

Choose, create and format charts to communicate information meaningfully

Insert and edit pictures, images and drawn objects Apply animation and transition effects to presentations and check

and correct presentation content before finally printing and giving presentations

Perform Presentation FunctionsFull Course Fee: S$428.00(S$400.00 exclusive of GST)


24 hours/3 days


COURSE DESCRIPTION

This module enables candidates to understand some of the main concepts of databases and demonstrate the ability to use a database application. This includes creating and modifying tables, queries, forms and reports, and preparing outputs ready for distribution, as well as learning to relate tables and to retrieve and manipulate information from a database by using query and sort tools.

Learning Outcomes

Understandwhatadatabaseisandhow it is organised and operated

Create a simple database and view the database content in various modes

Create a table, define and modify fields and their properties; enter and edit data in a table

Sort and filter a table or form; create, modify and run queries to retrieve specific information from a database

Understand what a form is and create a form to enter, modify and delete records and data in records

Create routine reports and prepare outputs ready for distribution

Perform Database FunctionsFull Course Fee: S$428.00(S$400.00 exclusive of GST)


24 hours/3 days


26

Perform Advanced Database Functions

Perform Advanced Presentation Functions

*Please note that additional S$58 (before GST), will be payable by trainee for Membership, Assessment and Diagnostic Test for ICDL Courses (Supervisory, Level 3)

*Please note that additional S$58 (before GST), will be payable by trainee for Membership, Assessment and Diagnostic Test for ICDL Courses (Supervisory, Level 3)

COURSE DESCRIPTION

Advanced Database is a high level certification programme which enables candidates get more from the database application by giving them the skills to use the many advanced tools available in database applications to better manage and organise structured information.

LEARNINg OUTCOmES

Produce better reports with deeper data analysis Produce higher quality management information Use advanced features in table, query, form and report design Use macros within the database application Import, export and link data

COURSE DESCRIPTION

This is a certification programme for candidates who wish to create effective, high-impact presentations using advanced features and who need to be able to prove their skills in this area. This certification covers advanced presentation features that will allow you to use the presentation application to its full potential.

LEARNINg OUTCOmES

Plan and design more effective presentations that have greater impact

Use advanced features to customise layout and shows Use and manipulate pictures, images and drawn objects, charts/

graphs in presentations

Add sophisticated multimedia elements to presentations Use the powerful relating tools to link information to other

applications

The guidelines for this module suggest 30 hours of learning before testing.





24 hours/3 days

Perform Advanced Spreadsheet Functions*Please note that additional S$58 (before GST), will be payable by trainee for Membership, Assessment and Diagnostic Test for ICDL Courses (Supervisory, Level 3)

COURSE DESCRIPTION

This is a high level certification programme which presents candidates with the opportunity to bring their spreadsheet skills to an expert level. This allows them to use the full potential of the spreadsheet application to produce higher quality management information.

LEARNINg OUTCOmES

Produce higher quality information Pinpoint key information quicker and more easily Provide more sharply-defined analysis Produce more sophisticated reports Use advanced editing, data handling, functions and analysis

features Use macros within the spreadsheets application



24 hours/3 days

24 hours/3 days

Kaplan City Campus @ Orchard Road51 Cuppage Road #02-01 Singapore 229469

(65) 6309 5738 (65) 6733 2977 [email protected]

www.kaplan.com.sg

Registered with Council for Private Education UEN: 199701260K Validity: 20/05/2010 – 19/05/2014

Documents

WORKPLACE SKILLS - kaplan.com.sg · Discuss with stakeholders on potential areas and/or practices for innovation at the workplace 3. Demonstrate innovative and enterprising behaviours