Workshop 1

Fiona Chatham

Friday, October 10, 2014

You’re a great professional.

You’re a natural.

I want to be like you.

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At the end of the workshop you will be able to:

• Explain as a group the requirements of the DEP and HRC Assessments

• State with reference to notes the key elements of the HR Profession Map

• Demonstrate individually how to create CPD Plan and Record entries

• State how HR supports the achievement of business objectives in an organisation

Our Objectives

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Domestics

Toilets

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Introduction time (10 mins)

• Name

• Job Role

• Biggest Learning So Far?

• Biggest Challenge so Far?

• Hope to Gain from the Programme?

You will have 1 minute to introduce your colleague!

Activity

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Take a look at the SYK and SYC assessments

• We’re going to work through these over the course of the workshop

• Use the templates provided

• Word counts

• Plagiarism

• By when?

DEP Assessment

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The shape of the future?

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How has HR changed in response?

The HR Profession Map

The standards set out in the HR Profession Map……aim to set the bar high. They determine what the best HR and L&D professionals and organisations are doing, what they know and understand, to really make a difference and drive the performance of the organisation.

CIPD website

2014

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HR Profession Map

A set of Professional Standards

• Ten Professional Areas

– Activities and knowledge

• Four Bands of Competence

– Administrator - Director

• Eight Behaviours

– How we do it

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The assignment asks you to summarise the HR Profession Map.

Ideas…….

1 minute recap

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Review a Professional Area and Summarise it

Review one of the following professional areas and summarise it to a flipchart:

• Strategy, Insights and Solutions

• Leading and Managing the HR Function

• Resourcing and Talent Planning

Activity

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The assignment asks you to summarise the 2 core areas & 1 other professional area.

Let’s look at the assessment template

1 minute recap

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Customers

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Who are HR’s customers?

Customer needs in conflict

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The assignment asks you to explain how a HR professional delivers good customer service.

• Customer needs & when they come into conflict

• Communication methods (EYB #14)

• Building relationships etc

1 minute recap

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CPD

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The Adding Value Employee Effectiveness (Doing the right thing)

Efficiency (Doing things right)

The Wish List Dreamer

The Thinking Performer

The Lifetime Liability

The Automated Bureaucrat

Dr Ted Johns

The PROSPER Consortium

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CPD is a combination of approaches, ideas and techniques that will help you manage your own learning and growth. The focus of CPD is firmly on results – the benefits that professional development can bring you in the real world.

Perhaps the most important message is that one size doesn’t fit all. Wherever you are in your career now, and whatever you want to achieve, your CPD should be exactly that: yours.

What is it?

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DO

REVIEW

CONCLUDE

PLAN

Learning by Experience

David Kolb

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CPD in practice

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CPD Plan: Goals / Targets

Do: Formal / Informal

CPD Record: What / How

No What I need to learn or achieve?

Structured formal development

Informal self directed development

Review Date

1 To be able to manage the budget for my department

Attend the ‘Finance for Non Financial Managers’ course

Read ‘Finance for Dummies’ book

July 2014

Example CPD Plan

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Key Date What did you do and why?

What did you learn from it?

How have/will you use it?

Jan 2014 Attended the ‘Finance for Non Financial Managers’ Course

How to complete the budget update forms required on a monthly basis

Will complete these for Feb 2014 and show to manager for feedback

Example CPD Record

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The assignment asks you to:

• Explain the importance of CPD

• Consider your options for development

• Develop a CPD plan

• Start your CPD record

1 minute recap

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Take a look at the SYK assessment

HRC Assessment

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To help people relax and enjoy life Quickly, Easily and Cheaply

Our QEC philosophy

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Our mission

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• Maintain our UK number one position, measured by sales

• Become a top three player across Europe, measured by sales

• Deliver significant improvement in our sales and name recognition in:

– USA ,Canada, Australia, New Zealand.

GDP Goals

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The assignment asks you to:

• List the main products or services

• Identify customers

• Explain the purpose and goals

1 minute recap

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External influences: PESTLE

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Strengths Weaknesses

Opportunities Threats

SWOT

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Internal

External

Carry out a SWOT or PESTLE analysis on GDP

Activity

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The assignment asks you to:

• Analyse 4 external factors that impact on the organisation

1 minute recap

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Necessary to ensure effective working:

• Flat or hierarchical

• Functional

• matrix

Structure

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Functional structure

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Matrix Organisation

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CEO

Sales and Marketing Director

Sales Manager

Marketing Manager

Production Director

Production Manager

People Manager

Management Accountant

Hierarchical Structure

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Human

Resources

Director

Finance

Director

Review one of the structural types. What are the pros and cons?

Activity

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The assignment asks you to:

• Describe the organisation’s structure and explain how the functions ought to work together to optimise performance

Ideas…..

1 minute recap

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• The way we do things around here

• The written and unwritten rules

• Values and behaviours

It’s all about culture

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• Delighting Customers

• Making it Happen

• Helping Out

• Learning

• Business Impact

GDP Values

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• No one tries harder for customers

• We treat everyone how we like to be treated

• We use our scale for good

TESCO Values

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Review GDP, Tesco, your own organisation.

How does the organisation’s culture impact on the way it does things?

Activity

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The assignment asks you to:

• Identify the organisation’s culture and 2 ways in which this impacts on the business

1 minute recap

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HR’s role in the business

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“You can't create an HR strategy in isolation and keep it internally focused on HR

activities and deliverables, rather, you must understand where the business is heading,

what kind of talent is needed, in what countries or for what customers, and at what cost. From there, you can develop a strategy

around your people to help the business achieve its goals.”

www.hrmagazine.co.uk

• Maintain our UK number one position, measured by sales

• Become a top three player across Europe, measured by sales

• Deliver significant improvement in our sales and name recognition in:

– USA ,Canada, Australia, New Zealand.

GDP Goals

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The assignment asks you to identify ways in which HR:

• Supports the organisation in achieving goals

• Supports individuals and line managers

Ideas…….

1 minute recap

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• Complete the DEP Pack, SYK & SYC (CPD) by ….

• Complete the RTO e-lesson by ….

• Complete the HRC Pack, SYK by ….

• Join in with group chats on….

• Ask questions, share CPD

Actions

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Think about today . . .

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Key Date What did you do and why?

What did you learn from it?

How have/will you use it?

Jan 2014 Attended the ‘Finance for Non Financial Managers’ Course

How to complete the budget update forms required on a monthly basis

Will complete these for Feb 2014 and show to manager for feedback

Example CPD Record

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At the end of the workshop you will be able to:

• Explain as a group the requirements of the DEP and HRC Assessments

• State with reference to notes the key elements of the HR Profession Map

• Demonstrate individually how to create CPD Plan and Record entries

• State how HR supports the achievement of business objectives in an organisation

Our Objectives

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