Workshop HH

Passionate about Safety: Effective Safety Training

Techniques

Wednesday, March 23, 2016

11:15 a.m. to 12:30 p.m.

   

Biographical Information

Bradford (Brad) Weber, Operations Manager, Safety Consulting

Sheakley One Sheakley Way, Cincinnati, OH 45246

(513) 326-4675 Fax (513) 326-8002 bweber@sheakley.com

Brad Weber has held positions in the health and safety profession for over 10 years. He is currently the Operations Manager of the Health & Safety Services Consulting Team, a division of Sheakley. Brad’s expertise in drug and alcohol awareness and safety team development have been a huge part in the growth and success of his team. His knowledge and experience not only allow him to facilitate Drug-Free Workplace training sessions, but to continue to expand his training staff. Brad works with employers to develop programs to help make their workplaces safe for their employees. Brad is a respected member of the American Society of Safety Engineers and is an officer of the Southwest Ohio Chapter. He resides in Cincinnati and has a love for jazz music.

Techniques For Safety Training

Let’s Get Started

The Reason We TrainTHE COST OF SAFETY

5 Reasons For Workplace Accidents

TrainingProduction vs. SafetyShortcutsFatigueSubstance Abuse

25 % of all workers’ compensation claims are back related.40% of claims costs are a result of the 25% back injury.

_____ of workplace accidents are a result of hazards, unsafe conditions._____ of workplace accidents are a result of unsafe behaviors.

Without safety, _________ and _________ cannot be maximized to its full potential.

Time Will Tell

It takes time to change a culture.

Keys To Take With You

Catch them doing it right.Unsafe behaviors will reinforce themselves.Traditional safety is re-active.It takes time to change.The consequence will drive the behavior.

Rank The Following:

QualityCost containmentSafetyCustomer satisfactionProductionEmployee morale

What about “Safety First”?

Exercise

How does your company currently measure safety?

_______ _______ & _______ ______________ _______ _______

How Humans Receive Information

How We Learn

Kinesthetic 12%

Audible 13%

Visual75%

Visual

Audible

Kinesthetic - Smell,Taste, Touch

Confucius 451 B.C.

“What I hear, I forget; What I see, I remember;

But what I do I understand.”

Making a good presentation great

Presentation Success Cycle

Passion, 25%

Positive, 9%

Enthusiasm, 9%

Sincere, 9%Confidence, 9%

Believability, 9%

Credibility, 9%

Engage, 9%

Success, 9%PassionPositiveEnthusiasmSincereConfidenceBelievabilityCredibilityEngageSuccess

Good is the enemy of great

Understanding YourselfLET’S START WITH THE BASICS

Your Appearance Is Important

Your appearance speaks before you do.Dress, hairstyle and accessories send a message.Always dress one up from your audience.Dress to your situation.

Eye Contact Has Power

Eye contact is important for you to connect with your audience.

Smile/Facial Expression

Your smile will convey:SincerityCredibilityConfidenceAgreement with your subject

Body Language

Be expressive with body movement.Describe your topic with hand gestures.Develop a movement pattern you are comfortable with.

Areas To Avoid

# 1 Know It All Syndrome

# 2 Disorganization, Starting/Ending Late

# 3 Equipment / Materials Sophistication

# 4 Lack of Preparation

# 5 Not Responding to Your Audience

# 6 Apology / Pronunciation / Language

Recognize Hindering Factors and Overcome Challenges We Face

Detail overloadVocal controlDon’t let them see you sweatSpeak out with enthusiasmRemember to close it up

Other Items That Can Hinder a Presentation

Do not talk in jargonLook them in the eyeDisorganizationInsult to injuryArrogance and humor

4 Points to Remember

Passion and enthusiasmBe confidentAll presentations should flowVisual aids enhance your presentation

Know your Audience

The greatest need of every human being is the need of appreciation.

Adapted from William James

Analyze your Audience

Demographics and attitudesGather information

Demographics & Attitudes

Address, Age, Gender, Ethnicity and StatusAnticipate audience “Buy in”

Agree, Remain Neutral, Disagree

Consider audience knowledge of topic

The Hard Facts

Of every 100 students entering 7th grade, only 15 will graduate from college. About 7000 students drop out of high school every day in the U.S. In 2011, only 25% of graduating U.S. seniors met or exceeded the college readiness requirements for science, math, reading and English.

A generation is a group of people who were programmed at the same time in history.

Generational Diversity

Traditionalist Born 1925‐1945  Baby Boomer Born 

1946‐1964 

Generation X Born 1965‐1981 

Generation Y Born 1982‐2002 

“People resemble their times more than they resemble their parents.”

Arab proverb

*Projections from late 1990’s 

TraditionalistBoomersGen XMillenials

TraditionalistBoomersGen XMillenials

Traditionalists

Conservative in dress and language Mediators Just fix problems, don’t talk about them Employment is a career Loyal (join service orgs.) Live to work “Traditional” American work ethic Disciplined and stable

(BORN 1925-1945)

Baby Boomers

Largest generation in U.S. history Want things their way Optimistic and confident Less loyal to institutions Value affluence and image Value youth Identify with work Productivity oriented…willing to work hard Sacrifice for careers Value teamwork Good communication skills

(BORN 1946-1964)

Generation X

Skeptical and questioning Value personal freedom First latchkey generation High tech users Informal Work to live Loyal to people, not organizations Used to female authority Good at dealing with chaos and change

(BORN 1965-1981)

Millennial Generation

Very confident Believe they will make a difference Over-protected generation Expect rewards for trying, not just succeeding Used to “do-overs” Very connected…technology has always been available Like to work in groups Expect promotions quickly Gender equality is a given Most multicultural generation Short attention spans Value autonomy & flexibility

(BORN 1982-2002)

Look at Expectations & Preferences

Traditionalists Not computer savvy Don’t like profanity/slang Want experience to be valued Rewards include plaques, certificates Expect leader to be fair, consistent, logical, organized

Baby Boomers Want to be included in decisions Value their opinions, contributions Interact personally with them Rewards include promotion, appreciation, recognition Expect leaders to be democratic, personal, open to input

Look at Preferences & Expectations

Generation X Skeptical, distrustful of authority Give as much flexibility as possible Love technology -- not afraid of it Keep rules to a minimum Rewards include free time, new experiences, high-tech toys Expect leaders not to be micro-managers, too bureaucratic. Leaders must walk the talk, focus on results, not process

Millennials Need mentors, coaches, supervisors who will teach (especially Boomers) Like to multi-task Ability to work with high-tech Need to work on interpersonal skills Rewards include awards, certificates, other evidence of ability/credibility Expect leaders to be consistent, organized, value their technical savvy Won’t respond to leaders who are condescendingly, cynical, sarcastic, or treat them as if they are too young to be valuable

The HR Fantasy

Gather Information

First Five of Any Presentation

What keeps you interested in a topic?

Be Persuasive

Consider audience opinion, values, beliefs.Consider company policy.

Consider Your Audience Retention Rate

Retention

90%

70%

50%

30%

20%

10%

Say & Do

Say

Hear & See

See

Hear

Read

Involve Me

Please Involve Me

Is our job as trainers simply to cover material or to empower participants to perform their job better?

Use language common to your audience – avoid jargon.People learn in sequence, be logical, avoid generalizations.Draw your audience out by asking for reactions – listen when they respond.Feedback from the group tells you if they understand the message.

Adult Learners

Visual Aids Appeal to Many

You are the best visual aid you have, eye contact, good posture and projection of your voice will improve your presentation. The use of objects or “props” will aid as well. The dictionary defines a prop as anything or item that supports another.

These items will aid you to emphasize a point or subject:

Name tags – when used, it aids you to call attendees by name.Trivia – breaks up learning activity.Magic tricks – simple card tricks can prove a point or break up a session.Time – use for time testing, breaks, group activities.Dart game – excellent to prove a point about team work, listening skills.

Additional items that can be used to emphasize a point or subject:

Balloon toss – use balloon, koosh or beach ball to toss in group for main activities: group leader choice, question and answer selection, content answers.List 4 Items – good team exercise for ice breaker.Arrow on the head – object that shows you are just the messenger for mandated trainings.Survival exercise – great for team development and an ice breaker.Large dice – great way to let attendees choose questions, answers for content or review.

Adult Learners

Who are you going to train?How adults learn best.

Attitude

Repetition

FrequentQuestionsExplain a conceptSummaries

Active Participation

ParticipateHear itMeaningful to the audienceAdult attention span

Visuals

About 75% of adults are visual learners.Small percentage of auditory learners.Small percentage of kinesthetic learners.

Practical Application

UsefulnessSuggestions

Examples

Questions and Discussions

Why are they important?

How to Ask a Question

Vary your questions.Speak distinctly.Avoid calling always on those who appear to know the answer.

Questions

The question is not only a useful but highly versatile tool. A good teacher tries to talk as little as possible and makes the students do the talking. This is achieved by asking the right kind of questions. Questions can help you:

Begin a discussion.Direct the thinking of the group.Obtain information or opinion.End or limit the discussion.Get participation from a particular student.Determine the students’ understanding or knowledge.

Negative Learners

You may encounter people you are to train that are negative, disruptive and difficult.They don’t feel they need to be included in the training activity.

Following are some tips on dealing with the small numbers of unhappy or mandated learners you may encounter.

Remember why you are the trainer.Do not focus on their needs; defuse them by concentration on the positive learner.Never let them see you sweat.Engage learners, activate them in activities to bond their efforts.If all else fails, talk to them.Ask attendees to “sit on them” or “kick them out”.

Ask Questions to Gauge the Audience

Most are cautious with an unfamiliar situation.Help them get comfortable with your instruction style.

Body Language

Our body language speaks louder than our voice.

Evaluation

Reasons whySteps to obtain feedbackSample evaluationUsing this tool

Reasons WhyWe Need Feedback

We are finished, it must be okay?Change or improvements – stop/start/continue.Prepare a report to Training/HR Management.Measure trainers effectiveness.Monitor trainer’s capabilities.To measure attendee behavior.

Obtaining Feedback

Should be immediate (5 days).Given to everyone/select group/random group.Evaluation should reflect training objectives.Choose best method of communication.Do not recommend end of session.Evaluate the evaluation.

Room Set-up

Seating Setups

Large Groups: over 40 participants

Small groups: under 40 participants

Arrangements Checklist

Select a seating arrangement.Provide surface for writing.Accommodate attendants with special needs: hearing, seeing, mobility.Plan sufficient space.Provide for easy access.Avoid obnoxious odors or enticing aromas.

Contact Information

SHEAKLEY HEALTH & SAFETY SERVICESONE SHEAKLEY WAY

CINCINNATI, OH 45246

1-800-877-5055 X 2014SAFETY@SHEAKLEY.COM