Workshop on Listening Skills

8/4/2019 Workshop on Listening Skills

1/24

Listening Skills

By : Mudit Sharma


2/24

The power of listening

Nature gave us one tongue and two ears so we couldhear twice as much as we speak.- Epictetus

Stephen Fry: I dont know what Im thinking til I hear myself speak


3/24

EFFECTIVE COMMUNICATION

Writing

Reading

Speaking

Listening


4/24

The process of

receiving,constructing

and responding tospoken or nonverbal

messages.

To hear something withthoughtful attention


5/24

Stages of the Listening Process

Hearing

Focusing on the message

Comprehending and interpreting Analyzing and Evaluating

Responding

Remembering


6/24

Hearing

UnderstandingJudging

To understand involves more than just hearing!

You must LISTEN, too.


7/24

Hearing vs. Listening

Hearing

Physiological process

Reception of sound waves by ears

Listening

Hearing as well as interpreting including other

signals.


8/24

Types of Listening

Informative Listening Vocabulary Concentration Memory

Relationship Listening Attending Supporting Empathizing

Appreciative Listening Presentation Perception Previous experience


9/24

Types of Listening (Cont.)

Critical Listening Ethos

Logos Pathos

Discriminative Listening Hearing Ability

Awareness of Sound Structure

Integration of non-verbal cues


10/24

Barriers to Active Listening

Environmental barriers

Physiological barriers

Psychological barriers

Selective Listening

Negative Listening Attitudes

Personal Reactions

Poor Motivation


11/24


12/24

Why dont we listen better?

Message Overload

Preoccupation

External Noise Effort

Tired

Rapid Thought


13/24

Active Listening Ask good questions Clarify Meanings

Learn about others thoughts, feelings

and wants

Encourage elaboration

Encourage discovery

Gather more facts and details

Ask open ended questions

Paraphrasing

Restating speakers message in ones

own words


14/24

Benefits of Paraphrasing Helps listener to make sure they understood

the message correctly.

Allows speaker an opportunity to correct any

misunderstanding immediately.

Allows speaker to know that listener haveheard and is interested in what he/she has to

say.


15/24

Empathize Put ourselves in speakers shoes

Ignore our own perception of the situation for the

moment

Accept speakers feelings, thoughts, and ideas

of the situation as ours.

Make eye contact

Empathizing does not mean we need to agreewith the speaker.


16/24

Tips to Better Listening

~ Peter F. Drucker

Ask Good Questions

Paraphrase

Empathize

Stop Talking Eliminate Distractions

Dont give advice until asked

Show interest in the speaker and the conversation

Prompt the speaker

Attend to non-verbal cues

Give Feedback The Golden Rule

Seek first to understand, then to be understood Stephen Covey.


17/24

12-7

ResultsResults--style:style: Interested in thebottom line or result of a message.

ReasonsReasons--style:style: Interested inhearing the rationale behind amessage.

ProcessProcess--style:style: Likes to discussissues in detail.

Listening StylesListening Styles


18/24

Keys to EffectiveKeys to EffectiveListeningListening

The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener

1. Capitalize on thoughtspeed

Tends to daydream Stays with the speaker,mentally summarizes thespeaker, weighs evidence,and listens between the lines

2. Listen for ideas Listens for facts Listens for central or overallideas

3. Find an area of interest Tunes out dry speakers orsubjects

Listens for any usefulinformation

4. Judge content, not

delivery

Tunes out dry monotonespeakers

Assesses content by listeningto entire message beforemaking judgments

5. Hold your fire Gets too emotional or workedup by something said by thespeaker and enters into anargument

Withholds judgment untilcomprehension is complete


19/24

Keys to EffectiveKeys to EffectiveListeningListening

The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener

6. Work at listening Does not expend energy onlistening

Gives the speaker fullattention

7. Resist Distractions Is easily distracted Fights distractions andconcentrates on the speaker

8. Hear what is said Shuts our or deniesunfavorable information

Listens to both favorable andunfavorable information

9. Challenge yourself Resists listening to

presentations of difficultsubject manner

Treats complex

presentations as exercisesfor the mind

10. Use handouts, overheads,

or other visual aids

Does not take notes or payattention to visual aids

Takes notes as required anduses visual aids to enhanceunderstanding of thepresentation


20/24

Listen actively

Cr t to l t by thinking about what you can learnfrom the speaker

t th t m to l t so that you wont feel rushed orbecome distracted by other responsibilities

Do t r ju th m based on who is delivering it.Focus instead on the content of the message.

Mo tor th w y you l t by asking yourself questions such asDid I really pay attention or was I thinking about what I was going tosay next? Was there information I missed because I allowedmyself to become distracted?


21/24

Comparison of Communication Activities

Used Listening 45% Speaking 30% Reading 16% Writing 9%


22/24

In summary

Our lives begin to

end the day we

become silent about

things that matter.

Dr. M rt uth r K


23/24

Learn to listen

Closing the mouth and opening the

ears facilitates effectivecommunication


24/24

Thank You

For your patient listening

Documents

Workshop on Listening Skills