WP2: IR2.5 Best Practice Implementation Action 3 e-cargobikes in … · WP2: IR2.5 Best Practice Implementation Action 3 e-cargobikes in Region Groningen - Assen Date: Delivered 17

WP2: IR2.5 Best Practice Implementation Action 3

e-cargobikes

in Region

Groningen - Assen

Date: Delivered 17 July 2015

Project co-funded by the European Commission within the Seventh Framework Programme Start date of project: 1st January 2012 Durati on: 48 months

Dissemination Level PU Public

PP Restricted to other programme participants (including the Commission Services)

X

RE Restricted to a group specified by the consortium (including the Commission Services) CO

Confidential, only for members of the consortium (including the Commission Services)

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Page 1 (33) Date of release: 20.12.14 Version: final

Editors

Main editor(s) Ronald Jorna, Mark Mallens (Mobycon)

Contributor(s)

Disclaimer This document reflects only the author’s views and the European Community is not liable for any use that may be made of the information contained therein.

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Table of contents

1 Introduction 1

2 Pilot companies and methodology 2

2.1 Pilot companies 2

2.2 Methodology 3

2.3 Data quality 4

3 Final evaluation results 5

4 Publicity 13

5 General conclusions 20

6 Transferability 21

ANNEXES 1. Final questionnaire (in Dutch) 2. Newsletter PRO E-BIKE (in Dutch)

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Page 1 Date of release: 20.03.13 Version: Final

File name: BESTFACT IR31 Final update 3 20.03.2013.doc

1 Introduction Region Groningen-Assen participates in the European BESTFACT project. The goal of BESTFACT is to develop, distribute and improve best practices in freight transport. This should contribute to the objectives of the European transport policy with regard to competitiveness and the impact on the environment. Region Groningen-Assen (RGA) also wants to stimulate the use of sustainable transport means. Therefore, they provide ten grants of 800 euros each to companies that purchase an electric (cargo)bike and cooperate for one year in the evaluation. In this way RGA can learn about the effect of subsidies and whether the electric cargobike is a good solution for sustainable urban transport and distribution. RGA has asked Mobycon to carry out the evaluation of the e-cargobike use. Mobycon has also helped in recruiting organizations wishing to participate in the project, and assessing whether these companies are eligible for the subsidy. The next chapter shows the ten companies participating in the project and gives a brief description of the business they are in. In the next chapter then follows the evaluation of the use of the e-bike.

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2 Pilot companies and methodology 2.1 Pilot companies As a start, the Region Groningen-Assen bought an e-cargobike, which could be tested by entrepreneurs. In this way they could experience whether an e-cargobike is a suitable means of transport to transport their goods. An e-cargobike produces less CO2 then a van and thus is better for the environment. The electric support makes it possible also to transport heavy goods and at longer distances. In addition e-cargobikes don’t have to bother about delivery windows and they can get almost everywhere. In total around 30 companies have tested the e-cargobike. The Region Groningen-Assen has also delivered press releases and was active on social media to draw attention to the project.

Ten companies have bought an e-cargo-bike and have used it in their normal business practices for a period ranging from 10 months to more than one year. Since it was not possible to attract sufficient interest from entrepreneurs in the Region Groningen-Assen, after half a year also entrepreneurs from cities outside the Groningen-Assen region were allowed to participate in the implementation action. This very quickly resulted in the last five e-cargobikes to be bought with financial help of the implementation action.

Company Start date

City Company’s activity and progress in evaluation

Cook-ing

www.cook-ing.nl

Jan. ‘14

Groningen Cook-Ing cooks and delivers meals based on organic ingredients.

Landgoud

www.landgoud.nl

Feb. ‘14

Groningen Landgoud is an organic farm in the north of Groningen. To deliver the products to the customers, an e-cargobike is used.

JVD Advies & Ondersteuning

Feb. ‘14

Groningen Johannes van Dijk is a musician and independent consultant water management. He uses the e-cargobike for the transport of his musical instruments and for transport to his customers.

Groentewoud

www.groentewoud.nl

July ‘14

Nijmegen Groentewoud brings fresh, local grown products such as fruits and vegetables by e-cargobike to the district of Groentewoud in Nijmegen.

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Het Gasfornuis

www.hetgasfornuis.nl

July ‘14

Groningen In Het Gasfornuis activities and events are organised based on co-creation. There is also an Italian coffee bar in Het Gasfornuis. For the purchase of goods the e-bike is used.

Theehuis De Goffert

www.theehuisdegoffert.nl

July ‘14

Nijmegen Theehuis De Goffert organises events in the Goffert park and wants to establish a new teahouse. Products are bought and sold by e-cargobike.

De Fietsschilder

www.fietsschilder.nl

Aug. ‘14

Nijmegen De Fietsschilder is a sustainable painter in Nijmegen. He visits its customers and transports its materials by e-cargobike.

Flyers2eat

www.flyers2eat.com

Aug. ‘14

Nijmegen Flyers2eat creates edible flyers, mailings business cards etcetera for promotional activities.

MulderWorks

www.mulderworks.nl

Aug. ‘14

Groningen MulderWorks is a maintenance/construction company based in Groningen. To transport the materials to the construction site, an e-cargobike is used.

Queens Royal Bakery

www.queensroyalbakery.nl

Sept. ‘14

Amersfoort Queens Royal Bakery sells homemade breads, pies, cakes etc. At the bakery, a cup of tea or coffee, breakfasts and lunches can be taken as well. To deliver the products at home, an e-cargobike is used.

2.2 Methodology After buying the e-cargobikes all companies co-operated in the evaluation process of the use of the e-cargo-bike. Three separate questionnaires were used: a baseline questionnaire at the start, an interim questionnaire after 6 months (half way through the pilot) and a final questionnaire after a year of use (the end of the pilot). That way we could closely track progress and changes in user experience. The questionnaire (in Dutch) is attached in Annex

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1 to this report.

All companies completed the baseline questionnaire, nine1 completed the interim questionnaire and all ten completed the final questionnaire.

In the evaluation the following topics are researched per user case:

• Technical performance (battery, breakdowns, impact of weather). • Logistics performance (how does the e-cargo-bike perform in the logistics

process? Does the e-cargo-bike put pressure on other parts of the logistics process?).

• Economic performance (operating costs, investment costs, savings compared to traditional forms of transport (car, van, bicycle)).

• Human/ergonomic aspects (role of women, health of employee, weather conditions).

• Environmental performance (reduction of CO2 and other emissions compared to traditional forms of transport).

The full evaluation was completed in June 2015.

2.3 Data quality The questionnaires were filled in by the owners of the e-cargobikes, which in most instances also were the users of the e-cargobike. After completion of the questionnaire these were sent to Mobycon, which checked the answers and contacted them in case things needed more explanation. This procedure was followed three times (start, interim, end). The figures provided on e.g. kilometres driven, distance per trip, trips per week, etc. are based on the user’s experience (best estimates). The figures on the costs are (purchasing, repair, insurance) are based on actual costs).

In specific cases the pilot companies contacted Mobycon spontaneously in between 2 questionnaires, e.g. to send pictures or give additional information on their pilot, e.g. problems with the engine, or the fact that they made more kilometres than originally anticipated. In all cases the participants were very cooperative in completing the questionnaires and answering additional questions.

1 Queens Royal Bakery only started to test the e-cargobike in September 2014, so it was considered more efficient to combine the interim and final questionnaire in one questionnaire.

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3 Final evaluation results Per company, the main findings of the evaluation are presented. This is done in the same order as in the previous chapter. Per company the most important figures about the e-cargobike are shown in the table. At the end of the chapter some conclusions are drawn.

Cook-Ing

Inge Janknegt has completed all evaluation phases (0, 1 and 2 measurement) on behalf Cook-Ing. She indicated in the first questionnaire that they participate because they expect that e-cargobike will improve efficiency, corporate image, energy consumption, emissions and will reduce delivery time. Also the e-cargobike will positively influence the corporate social responsibility. The first and second measurement show that this is indeed the case, in particular with respect to the image and reputation. She gets a lot of enthusiastic responses from her customers. She makes an average of 5 trips per week, where she delivers 10 meals. That takes her about half an hour. On these trips she has (stops not included) an average speed of 22 kilometers per hour. Furthermore the evaluation shows that the large turning circle of the bike, especially when it is fully loaded, makes it sometimes difficult to turn and it’s difficult to use the kickstand. The weather also sometimes has a negative impact on the ease and comfort. Because of the limited range and payload of the e-cargobike Inge Janknegt for larger deliveries or distances sometimes uses the car. The biggest disadvantage is the limited maximum distance per trip. The biggest advantage is the transport mode itself, which fits with the sustainability strategy of the company.

Brand e-bike Urban Arrow Cargo

Charging time battery 3h

Purchasing costs € 3500 Load capacity (weight and/or volume)

150 kg, 0,35m³

Engine power Unknown Distance per trip 5 km

Maintenance costs per month

€ 10 Distance per year 1250 km

Insurance costs per month € 12,50 Maximum distance (practice)

40 km

Landgoud

From the completed 0-, 1- and 2-measurement of Landgoud (Hero Havenga De Poel) it appears that they expected an increased profitability and corporate image. Also, new services can be offered, including the delivery of organic farm products in the city of Groningen. These goals are actually achieved. Landgoud is driving around 10 kms a week by bike. This is expected to increase due to an increase in the number of orders. It takes on average 35 minutes to cover the 10 km. The return trip is typically driven with an empty box. Hero Havenga De Poel had suffered from (limited) technical problems such as broken pedals and a front wheel touching the frame. Customers positively receive the e-cargobike and the entrepreneur is very positive about the speed and agility of the bike and the parking

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convenience. However, parking in an underground bicycle parking is not possible because of the steep slope. Key learning point is that he should ring his bicycle bell while overtaking other cyclists, because they do not expect the size and speed of the bicycle. The biggest disadvantage is the maximum distance; the bicycle must be recharged very often. The biggest advantage is that the entrepreneur can always deliver anywhere in the city centre.

Brand e-bike Urban Arrow Family

Charging time battery 1,5h (fast), h (slow)


0,5 m³

Engine power 360 W Distance per trip 10 km


€ 0 (warranty) Distance per year 500-1000 km

Insurance costs per month € 6 Maximum distance (practice)

40 km

JVD Advies & Ondersteuning

Based on the 0-measurement completed by Jan van Dijk, it can be said that he expected an increase of efficiency and a reduction of energy consumption, emissions and costs through the introduction of the e-cargobike. These goals are achieved, but in addition it improves the profitability and reliability of his services, and delivery time and noise nuisance were reduced. The bike also contributes to CSR. The bicycle is used about 1 time per week and Jan van Dijk uses it for about 25 km. Average speed is around 23 kms per hour. On average, he carries around 50-75 kilos. A flat front tire is the only technical problem he encountered. He finds the bike relatively uncomfortable cycling, the batteries may be improved (longer range) and the bike should be cheaper. Furthermore, Jan van Dijk indicates that sometimes it is difficult to find a ramp to reach a pedestrian or bicycle parking spaces. Lifting the bike when it is loaded is no option. Nevertheless, he is very satisfied with the bike: it is always available, takes little energy, covers easily greater distances with more stuff and the electricity is cheap. Stability and shock absorption can be improved when using the bike without any cargo in it. The biggest advantage is the electrical support combined with the loading capacity. An important drawback is the purchase price.

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Brand e-bike Azor Cargo Trike Breed E-Bike NN7D

Charging time battery Unknown


80 kg, 0,325 m³,





60 km

Theehuis De Goffert

The 0-measurement completed by Jochem van Hal shows that he expected an increase of CSR, competitiveness and quality of services due to the introduction of the e-cargobike. It was also expected that it would improve the company image and reduce energy consumption, emissions and costs, as well as the ability to offer new services. These goals are achieved to a greater or lesser degree, in particular with respect to the image and the potential for positive PR. In practice, the range is somewhat disappointing; it is about 25 km when the bike is quite loaded. The manufacturer indicates 40-60 km. Possibly the hills around Nijmegen play a role in this. The bike is charged in 3-6 hours and it is used twice a week for a ride of about 6 km. Only a few minor technical problems occurred. The bike is actively used for the promotion of the Tea House and has received many positive reactions. Jochem van Hal thinks the purchase price of the bike is at the high end, but on the other hand running costs are negligible. Other major advantages are the flexibility and speed of the bicycle in the city compared to the car. Jochem is very positive about using the e-bike. Speed, user friendliness and the fact that the theft sensitivity is lower than expected are all standing out positively. The e-cargobike was used much more than originally anticipated (2200 km in first year). The range and purchase price are a disadvantage, but the likeability is truly an advantage, the bike is welcomed everywhere.

Brand e-bike Urban Arrow Cargo bike

Charging time battery 3-4h (fast), 6h (slow)


150 kg, 0,35 m³

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Nihil Distance per year 2200 km


25 km

Groentewoud

Meike de Vries sees the e-cargobike as an ideal transport and promotional tool. This is evident from the 0- and 1-measurement of Groentewoud. This was also envisaged as one of the goals during the introduction of the e-cargobike. In addition, she expected to see an increase in efficiency, a reduction of emissions, reduction of delivery time and the possibility to offer new services in new areas. With the bike she does about 10 deliveries per week, traveling 10-20 kms. A quarter of them are empty running. She gets a lot of enthusiastic responses from customers when they see the e-cargobike. As with Teahouse De Goffert she only experienced minor technical difficulties. Furthermore Meike de Vries likes it that delivering goes pretty quickly and that the running costs and purchase costs are low compared to a car or delivery van. As disadvantages she sees cycling in the rain and bollards or high thresholds, which sometimes hinder the passage. Also, she sometimes has to use the driving way because of the width of the e-cargobike, which gives her an unsafe feeling. Also, the turning circle is bigger than expected. Important lessons she has learned are to drive smart and sensible with the e-cargobike. She is very happy with the freedom, flexibility and sustainability of the bike, and the possibilities it offers to carry a lot of stuff. The 2-measurement shows that customers often don’t expect this type of bike can be electrically supported and are positively surprised. The e-cargobike meets the expectations and fits perfectly in the business plan of Groentewoud. Transporting soft products (such as fruit) can be difficult because of bumping of the bike and thus damaging the goods. The biggest advantage Meike names are the fact that the bike offers a lot of freedom to get everywhere and being active outside. Biggest disadvantage is the sometimes-limited loading capacity and damaging to soft products such as fruit. In the meantime the bike has been expanded with a board to be able to easily transform it into a bar. Without making a big investment the bike proves to be very flexible and multifunctional.

Brand e-bike Babboe Big e-cargobike

Charging time battery 4-6h


100 kg

Engine power 240 W Distance per trip 10-20 km


€ 2 Distance per year 500-1000 km

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40 km

Het Gasfornuis

On behalf of Het Gasfornuis Koen Esselink completed the 0- and 1-measurement. These questionnaires revealed that before the pilot the main advantages of the bike were seen to be that the bicycle is more efficient than the car, and now everyone can do supply, even people without a license. Also improvement of the company image was expected, as well as a reduction in emissions, energy consumption, cost, delivery time and delivery distance. Also the e-cargobike contributes to CSR. The bicycle is used three times a week for rides around 5 km. This takes about fifteen minutes and the average speed is about 20 km / h. During its use only once a minor collision took place and except for the limited turn-ability (compared to a regular bike) there are no further complaints. The bike is used for the promotion of Het Gasfornuis. Remarkably customers so far showed little reactions but the staff is very enthusiastic. For large orders they sometimes use the car. Koen Esselink believes the e-cargobike fits well in the strategy to give responsibility as low as possible in the team; anyone can use the e-cargobike and according to him this works very pleasant. Disadvantage is the high purchase price and the difficulty to find a good and safe place to store the bike. Overall he is very satisfied with the e-cargobike. The bike offers some financial advantages, because it is cheaper in purchase and maintenance than a car. It also helps to build a positive image for the company.

The 2-measurement shows that Koen is very positive about the fact that his company no longer needs a car and that customers in general react positively. What proved to be better than expected was the speed and simplicity of heavy loading while still maintaining user friendliness. A disappointment is the fact that they are pushing the limits of capacity (both loading and deployment), but the bike might not be able to follow the company’s growth. The biggest advantage is the positive image that the bike contributes. The biggest disadvantages are the loading capacity (compared to a car) and the influence that bad weather has on using the bike.

Brand e-bike Sparta e-cargo bike



35 kg



€ 0 (up to now)

Distance per year 750 km

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Insurance costs per month Not insured Maximum distance (practice)

70 km

Flyers2Eat

Flyers2Eat expected according to the 0-measuring that the electric bike would contribute to the company's image, the reduction of emissions, offering new services and CSR. The first measurement shows that these expectations have been met. They also indicate that the e-bike is not used from an economic point but Martijn Jozephs as a principle opts for a sustainable transport mode. He bikes 20-50 kms per week and does so with an average speed of 30 km / h, thanks to its very powerful engine. The bicycle is used for the collection and delivery of goods but also for other business appointments. The car is used less and less. Problems of technical or infrastructural nature Martijn Jozephs not encountered, except that parking the bike sometimes is difficult. He regularly receives positive reactions of customers and he is also very pleased himself with the e-cargobike, especially about the speed, flexibility and the image of the bike. If he still has to mention a disadvantage, it is that the infrastructure is not always suitable for high bike speeds.

Brand e-bike Riese und Muller High Speed Blue Label



140 kg




Insurance costs per month

€ 9 Maximum distance (practice)

140 km (at eco-mode)

De Fietsschilder

Floris Tas completed the 0- and 1-measurement on behalf of the Fietsschilder (bike painter). This revealed that before the pilot, as with many other companies, he expected to improve the company's image and reducing the costs and emissions. The first measurement shows that this is indeed the case. In addition, the e-cargobike contributes to an increase in the competitiveness of the Fietsschilder. It took the owner, Hayk Calisir, much effort to learn to

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ride the bike. As a former asylum seeker cycling is not in the blood as with other Dutch entrepreneurs. He is very happy with the bike, partly because he no longer has problems with cycling. The bike is also a great promotional item and with the lack of a driver's license, a wonderful vehicle to carry much more than on a regular bike, and parking problems are something of the past. A disadvantage of the bike is that it is sometimes difficult to get to places where poles make the bike path very narrow.

The 2-measurement shows that the bike still meets the expectations. Advantages are low costs, the fact that it contributes to a healthy lifestyle and that the bike is a sympathetic advertising sign.

Brand e-bike Babboe Transporter



80 kg



Unknown Distance per year Unknown


40 km

MulderWorks

Arjan Mulder beforehand expected that the electric cargo bike would lead to an increase in efficiency, a reduction in the cost and an improvement in the corporate image. The 1-measurement shows that these targets are met. Also it shows that the delivery time has been reduced as well as the energy consumption. He also indicates that the bike clearly contributes to CSR. The bicycle is used about twice a week and on average a ride is about 30 kilometers with a load of 100 kg. Problems with the bike have not yet occurred. At his commercial association Arjan Mulder has made a presentation about the e-cargobike and that earned him several positive reactions. The main financial advantage of the bicycle he experiences in the significant decrease in fuel costs. Though he is also pleased with the low maintenance, operating and investment costs and positive image. The bike rides very light and flexible. He indicates that he regrets that he hasn't bought the e-cargobike much earlier!

The bike has proven to be a perfect tranportation device to get to customers in the city faster and cheaper. A big plus is the range, the batteries last longer than expected. The big advantage is that the bike is much more economical and sustainable than a car. The biggest downside is the limited loading capacity.

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Brand e-bike Urban Arrow Family

Charging time battery 4-5h


150 kg, 0,5m³





50 km

Queens Royal Bakery

The 0-measurement of Queens Royal Bakery, completed by Paula Bouwer, shows that the e-cargobike is expected to contribute to the efficiency, CSR and quality of services, the company image and a reduction in emissions, energy consumption and costs . Also the bike makes it possible to offer new services such as the delivery of products to customers at home. Queens Royal Bakery only started the pilot in September 2014, and therefore there is not yet a 1-measurement completed.

The 2-measurement, that includes questions from the 0- and 1-measurement, provides a good view on the experiences. The e-cargobike is used daily to distribute goods and packages throughout the city. Each delivery is about 3 kilometres. The e-bike has been used for quite a while now and exceeds expectations. The bike did prove to be a bit heavier than expected and the setup was not optimal. But after some changes the e-cargobike proves to be very handy in the city: quick, manoeuvrable and flexible. Costs (mainly purchase) prevent Queens to buy more bikes on a short term.

Brand e-bike Urban Arrow Cargo

Charging time battery Unknown


100 kg, 0,35 m³




Insurance costs per month Unknown Maximum distance (practice)

Unknown

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4 Publicity This section gives an impression on the publicity generated about the BESTFACT Implementation Action.

In the region Groningen-Assen an e-cargobike was bought, so entrepreneurs could have a free trial. A free trial got us free publicity on Twitter and Facebook and in the local newspapers.

Preparations before launch

- Buy a e-cargo for free trial - Webpage: Try before you buy - Webpage: Buy and receive Euro 800,-

-

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Launch project October 2 nd

- Press release & meeting - Regional television & newspapers interviews - Twitter

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Free trial

- The entrepreneurs can try the e-cargobike for two weeks. Research shows that people have to try something ten times, if you want to have them a proper en positive experience.

- The e-cargobike have been fully booked until March 1st:. - A lot of the (trial)entrepreneurs are working in the Food & Beverage. - Our twelve municipalities would like to try a e-cargobike for municipal works. We are

looking for a budget, to buy a e-cargobike suitable for that purpose. - First reactions:

+ sustainable, easy in use

- no space to park inside (sensitive to theft), expensive (it´s not an gadget)

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Promotion on the Companies Contact Days November 20 13

- 25.000 visitors, our location: at the entrance

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E-cargobike: buy and receive Euro 800,-

- Webpage and twitter (as mentioned before) - Groningen-Assen Region Mobility Management does not sell e-cargobikes, so we

depend on the bike sellers - Inform regional bike sellers so they can inform their customers - Launch in October 2013 -

Other websites where the project is named along with Bestfact:

• www.verkeersnet.nl/10261/groningen-test-e-bakfiets/ • www.gic.nl/innovatie/groningen-krijgt-eerste-e-bakfiets-elektrisch-alternatief-voor-on • http://www.nijmegendirect.nl/subsidie-voor-de-aanschaf-van-e-bakfietsen/ • http://www.fietsberaad.nl/?section=nieuws&lang=nl&mode=newsArticle&repository=

Elektrische+bakfiets+slaat+aan • http://www.gic.nl/innovatie/elektrische-bakfiets-blijkt-het-ideale-vervoermiddel-voor-

jan-van • http://www.foodstepsinternational.com/nl/aanpak/9-nieuws/11-landgoud-trapt-e-

bakfiets-campagne-af • http://www.regiogroningenassen.nl/en/nieuws/wethouder-van-keulen-geeft-startsein-

e-bakfiets-campagne • http://economie.groningen.nl/themas/innovatie/nieuws/subsidie-maakt-elektrische-

bakfiets-extra-aantrekkelijk-voor-onde

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• http://www.raivereniging.nl/nieuws/nieuwsberichten/2013-q4/1010-groninger-proef-met-e-bakfiets-voor-ondernemers.html

• http://verkeerswereld.nl/wegverkeer/ondernemers-groningen-proberen-e-bakfiets-uit/

• http://www.mobycon.nl/action/news/item/815/E-bakfiets%20campagne%20van%20start.html

• http://www.beterbenutten.nl/nieuws/515/inge-janknegt-over-haar-e-bakfiets-het-is-net-alsof-je-continu-wind-in-de-rug-hebt/

• The latest newsletter from the PRO E-BIKE project, which has a section on this project in the Groningen-Assen region, is added in appendix 2 (see also www.pro-e-bike.org).

The experiences with the e-cargobike project in Groningen - Assen were presented at several conferences and workshops:

• BESTFACT workshop: Growth of Small Scale Solutions in Urban Freight, Green Logistics and eFreight, Ronald Jorna and Iduna Jongsma, Brussels, 29/30 January 2014

• Nationaal verkeerskundecongres 2014: De elektrische (bak)fiets als kans voor een duurzame onderneming en een schone stedelijke omgeving, Ronald Jorna en Jaap Sytsma, 12 November 2014, Utrecht.

• International Cargo Bike Festival. 18/19 April 2015, Nijmegen

Mobycon made a short presentation about e-cargobikes on 12 November 2014 at the NVC conference in Utrecht (The Netherlands) and this was published on youtube: https://www.youtube.com/watch?v=yxzzyB7LFGM&feature=youtu.be

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5 General conclusions

Based on the assessment carried out per company during one year, as described in the previous chapter, the following general conclusions can be drawn:

• The vast majority of participants are start-up companies with themselves as the only worker (self-employed).

• For most companies the purchased e-cargobike marked the first vehicle that was purchased for the company, sometimes partially replacing the private car.

• Most entrepreneurs have little or no experience with the e-(cargo)bike. At most, they know the "normal" e-bike from family or friends.

• The entrepreneurs are generally very satisfied with the e-bike. In particular, the advantage of the company's image is an important reason for this. In general the e-cargobikes live up to the expectations, and often the expectations are even exceeded, especially with respect to speed.

• The infrastructure sometimes makes it difficult for the entrepreneurs to reach certain places. Also turns sometimes too sharp, there are many speed bumps and parking the cargo bikes in some places is a problem. Poles make the bike path often very narrow; in some cases e-cargobikes therefore have to use the road instead of bicycle lane.

• The purchase costs vary between 1,000 and 5,000 euros and is heavily dependent on the type of bike, the electric motor and the load to be transported. The maintenance costs are between 0 Euros (warranty) and 20 euros per month. Almost everyone has a bike insurance. This costs around 5 to 10 euros per month.

• The range of the e-cargobike is between 25 and 140 kilometres. This is highly dependent on the engine, type of bicycle use, weather conditions, loading and environmental characteristics like hills and bridges. The weight that can be taken along lies between 50 and 150 kg.

• Fully charging the battery takes 3-5 hours. With a fast charger this can sometimes be reduced to 1.5 hours. The electricity costs are about 20 cents per kWh.

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6 Transferability The results of the e-cargobike project in the Region Groningen-Assen is very well transferable to other cities and regions in The Netherlands and across Europe:

• Across Europe there are many similar cities and regions as in the Region Groningen-Assen.

• All over Europe there are Small and Medium sized Enterprises (SME’s) that are looking for low-cost transport means.

• E-cargobikes perfectly fit into the growing awareness about ‘social responsibility’ among entrepreneurs.

Therefore the results of the e-cargobike project can be transferred very well to other regions as well as to various types of companies. The results gained in this project are interesting for the entrepreneurs that consider buying an e-cargobike, but also for cities/regions that want to promote the use of e-cargobikes, through financial incentives and more suitable infrastructure.

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Annexes

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1 Final questionnaire (in Dutch)

Bedrijfsenquête: Tweemeting

Deze enquête gaat over de relevante diensten van uw bedrijf op de locatie waar de pilot plaats vindt.

Woordenlijst

Bestelling = Opdracht = Bezorging = Stop (kan meerdere pakketten/ritten bevatten) Rit = Dienst = Retour (heen en terug) Lege rit (van laatste stop terug naar locatie)

Bedrijfsprofiel

Bedrijfsnaam

Locatie

Website

Contact gegevens

BESTFACT éénmeting (na de introductie van e-bikes)

Veranderingen van

invloed op de pilot

Voeg hier informatie toe over relevante veranderingen (nieuwe voertuigen, medewerkers, regelgeving, infrastructuur) die tijdens de pilot hebben plaatsgevonden (vergeleken met de nulmetingenquête) - Datum van de verandering: - Omschrijving van de verandering:

Pilot

Waarom neemt u deel aan dit project?

Waarom kocht u juist dit type e-bike?

Implementatiestappen: - Voorbereidingsperiode (administratieve zaken, training…): - Duur van de pilot (begin- en einddatum):

Totaal aantal werkdagen tijdens de pilotperiode:

E-bikes Totaal aantal e-bikes dat in gebruik is genomen:

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Vul op basis van de informatie van de leverancier van de e-bikes, de volgende tabel in voor elk type e-bike (e-bike, e-cargo-bike, e-scooter…)

Type E-bike

Merk

Leverancier

Verkoopprijs (€)

Aantal voertuigen van dit type

Type brandstof (standaard of groene elektriciteit)

E-bikes verbruik (kWh/km)

E-bike actieradius

Laadvermogen (Kg)

Volume (m3)

Batterij type

Batterijcapaciteit (kWh)

Hoe snel kan de e-bike worden opgeladen tot volledige capaci-teit?

Kunnen gebruikers kiezen tus-sen verschillende ondersteun-ingsniveaus van de motor?

Tot welke snelheid krijgt u hulp van de elektromotor?

Wat is de draaicirkel?

Gemiddelde kosten van de elektriciteit (€/kWh) in uw bedrijf op de plek waar de e-bike zal worden opgeladen: Wie rijdt de e-bike (leeftijd, geslacht, ervaring…):

Geleverde diensten

met e-bikes

Vul de volgende tabel in voor elk type dienst dat door de e-bike wordt uitgevoerd (bezorgen van goederen/pakketjes, leveren van diensten, vervoer van personen):

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Soort dienst

Soort vracht/passagier vervoerd met elk type (beschrijving, gemid-deld formaat, gemiddeld gewicht, gemiddelde omvang)

Voertuigen gebruikt voor deze dienst

Aantal bestellingen van deze dienst per jaar

Gemiddelde afstand per bezorging

Gemiddeld aantal be-zorgingen/stops per rit

Gemiddelde afstand per rit

Gemiddelde reistijd

Gemiddelde snelheid (stops niet meegerekend)

Gemiddeld gewicht vervoerd per voertuig

Gemiddeld volume vervoerd per voertuig

Gemiddelde afstand van lege ritten

Omgeving van de diensten (route-beschrijving, inclusief bijzonderhe-den zoals steile hellingen)

Vul de volgende tabel in met de kenmerken van de voertuigen die vroeger werden gebruikt voor de diensten die nu met e-bikes worden uitgevoerd.

Type en aantal vervangen voertui-gen

Type brandstof dat werd gebruikt (benzine, diesel…)

Brandstofverbruik (liter/100km)

Laadvermogen (kg)

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Volume (m3)

* Wanneer de vervoersdiensten niet worden uitgevoerd door uw bedrijf (ze zijn uitbesteed of klanten doen het vervoer), geef dit aan en probeer een schatting te maken van de vorige aspecten voor de verschillende goederen of personen die uw bedrijf vervoert.

Kosten van de e-bikes

Wat zijn de kosten gerelateerd aan het gebruik van e-bikes:

- Aanschafkosten voor elke e-bike (€)

- Gemiddelde onderhoudskosten voor elke e-bike (€/maand)

- Verzekeringskosten (€/maand)

- Andere kosten gerelateerd aan de introductie van e-bikes (huur van nieuwe opslagplaats, nieuw personeel, training voor e-bikes, reclame campagnes…):

Doelen

Welke bedrijfsdoelen zijn (tot nu toe) bereikt door de introductie van e-bikes (bijv. afname uitstoot, toename efficiëntie of productiviteit in het logistieke proces, MVO, afname van kosten)?

Gevolgen

Welke invloed heeft de introductie van e-bikes in uw bedrijf gehad?

Toename duurzame efficiëntie / productiviteit van het logistieke proces

Toename winstgevendheid van de organisatie

Toename competitiviteit

Toename kwaliteit van de diensten

Verbetering bedrijfsimago

Toename veiligheid en betrouwbaarheid

Afname uitstoot ja

Afname energieverbruik

Afname kosten

Afname files

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Afname geluidsoverlast

Afname bezorgtijd

Afname bezorgafstanden

Aanbieden van nieuwe diensten

Toename Maatschappelijk Verantwoord Ondernemen

Aanbieden van diensten in nieuwe gebieden

Afname verkoopprijs

Toename werkgelegenheid

Andere uitkomsten, namelijk…

Monitoren van het e-

bike gebruik

- Welke problemen/beperkingen hebben een succesvolle implementatie van e-bikes in de weg gestaan? (wegwerkzaamheden, weersomstandigheden, regelgeving…)

- Incidenten die zich hebben voor gedaan tijdens het gebruik van de e-bikes (niet geleverde bestellingen, klachten van klanten, technische problemen, boetes…)

- Ongelukken die zich tijdens het gebruik van e-bikes zich hebben voor gedaan

- Technische problemen van de e-bikes?

- Opmerkingen over de wendbaarheid?

E-bike ervaring

- Heeft u een communicatie / marketingstrategie gebruikt richting uw klanten met betrekking tot de e-bike? Zo ja, welke?

- Heeft u opmerkingen van klanten gehad over het gebruik van e-bikes?

- Hoe denken uw medewerkers over het gebruik van e-bikes?

- Wat zijn de belangrijkste financiële voor- en nadelen vergeleken met andere vervoersmiddelen (onderhoud, gebruikskosten, aanschafprijs,

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levensduur, subsidies, imago)

- Wat zijn de belangrijkste logistieke voor- en nadelen vergeleken met andere vervoersmiddelen (gebruik, comfort, klantentevredenheid, op tijd leveren etc.)

- In hoeverre past de e-bike in uw logistieke proces?

- Wat zou er moeten veranderen om e-bikes aantrekkelijker te maken?

- In hoeverre vormt lokale wet- en regelgeving voor- en nadelen?

- Welke infrastructurele problemen komt u tegen tijdens het gebruik van de e-bike (omrijden, parkeren, voetgangersgebieden…)

- Welke invloed heeft de kwaliteit van de infrastructuur op het gebruik van de e-bikes (veiligheid, verkeersdrukte)?

- Wat zijn de belangrijkste dingen die u heeft geleerd tijdens het gebruik van de e-bike?

- Wat maakt het gebruik van een e-bike tot een succes?

- Bent u van plan meer e-bikes te kopen? Waarom wel/niet?

- Kreeg u aandacht van de media met uw e-bike (kranten, internet)? Zo ja, kunt u deze berichten naar ons sturen per mail of post?

- Blijft u de e-bike gebruiken in uw organisatie na afloop van de pilot?

EXTRA VRAGEN TOV 1-METING

- Heeft de e-bike u tot nu toe gebracht wat u had verwacht? Waarom wel/niet?

- Wat viel mee en tegen aan het gebruik van de e-bike?

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- Raadt u de e-bike aan bij collega-ondernemers? Waarom wel/niet?

- Wat ziet u als HET grootste voordeel van de e-bike?

- Wat ziet u als HET grootste nadeel van de e-bike?

Andere relevante informatie

Als u nog andere informatie heeft die volgens u van belang zou kunnen zijn voor de evaluatie, kunt u die hier kwijt:

Bijlagen

Voeg andere informatie toe die interessant is (foto’s, bedrijfscijfers, technische data van de voertuigen…)

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2 Newsletter PRO E-BIKE (in Dutch)

Available in 8 different languages at www.pro-e-bike.org/publications2/

Documents

WP2: IR2.5 Best Practice Implementation Action 3 e-cargobikes in … · WP2: IR2.5 Best Practice Implementation Action 3 e-cargobikes in Region Groningen - Assen Date: Delivered 17