Company OverviewAugust 2016

CONTENTS

Who we areThe management teamOur objectives and strategyB2B Lead GenBPO servicesOur facilityKey value propositionContact

WHO WE ARE

A boutique-sized BPO Contact Center located in Bucharest, Romania; Ideally suited for clients with programs from 3 to 75+ seats; Able to handle a staff of 200 agents over 3 shifts, 24/7; Young team of multi-lingual staff, proficient in 9 languages;

EnglishSpanishArabicFrench

RussianItalianGermanTurkish

Romanian Backgrounds in an broad range of industries and enterprise areas; Able to quickly add to our skilled-professionals pool; Hands-on management combining local know-how with global expertise.

THE MANAGEMENT TEAM

Wayne Silver - Managing Partner of WPG, a Professional Electrical Engineer and a successful entrepreneur for over 30 years. President of Encore Telecom Inc. and President of Navatalk, founder of Phonetime, with a tremendous experience in Telecommunications, Start Ups, Marketing, Business Development and Sales.

Mihai Arsene - Managing Director, with a broad experience in HR, people management and strong leadership skills, project planning, training, sales and operations in a wide variety of industries, such as real estate, pharma and telemarketing.

OUR OBJECTIVES & STRATEGY

Our main objective is to become the provider of choice of BPO services for potential small and mid-sized partners in the Americas and Europe;

We plan to achieve this by creating added-value that reflects into your bottom-line while working seamlessly as an extension of your team;

By recruiting and retaining an educated, multi-lingual staff that remains with the company for the long run and brings additional layers of industry expertise to the table.

BPO Services – B2B Lead Gen

We employ last-minute technology to generate, qualify & nurture leads as soon as they enter your sales funnel:

Lead generation via online forensic technology which provides: Name of the business who visited you on-line; Website & contact details; Time on site and Pages Visited;

Gives the business development team the info needed to generate a stream of hot, interested leads.

We act as an extension of your sales force by providing support with: Lead pre-qualification by our specialized B2B sales team and Sales appointment setting & agenda management.

BPO SERVICES (cont. 1)

We can provide a series of personalized and scalable services, directly addressing our clients’ needs, such as:

Customer service & support – multilingual and customer oriented, with ramp up and scalable service, 24/7 coverage;Sales – B2B and B2C lead generation & nurturing, profiling and qualifying leads;Finance – accounts payable & accounts receivable, debt collection;Marketing – qualitative and quantitative market research, data collection, data coding;

BPO SERVICES (cont.2)

Our extensive experience enables us to provide complete services in industry specific areas such as:

Telecom – technical support, sales, account management, finance;E-commerce – Customer support, covering pre-sales and after sales, cross sell and up sell as part of inbound marketing;Energy – Sales, marketing and customer support;Medical – surveys, data collection and coding;

We are always looking to expand our expertise and are eager to take on new challenges.

Our past experiences and the professionalism of our collaborators give us the insurance that we will rise and exceed the expectations of our clients.

OUR FACILITY

Located in a gated industrial park, close to downtown Bucharest area;

IT infrastructure includes four servers with fully redundant switching configuration, two Internet providers and back-up generators to ensure business continuity;

Customer Relationship Management software in place;

State-of-the-art communication capabilities due to infrastructure synergies shared with our sister company Encore Telecom;

Plans for 2016 to move in a larger facility of at least double the size to accommodate our dynamic growth.

KEY BUSINESS DIFFERENTIATORS

Highly trained staff; Flexible, scalable approach; Fastest IT infrastructure in EU; Use of industry best practices; Varied range of BPO solutions; Competitive pricing structure.

THANK YOU!

Contact us by e-mail: info@worldpgl.com

Like us on Facebook: WPG Romania

Connect on LinkedIn: World Phoning Group

Visit our website at: www.worldpgl.com

CONTACT DETAILS: