Writing MPQrsquos amp KSArsquos

AIM-IRS 39th ABMTS

MILWAUKEE WI

August 2008

AIM-IRS KSA Presentation

Presented By Kathleen M Bell Mary Murphy

Moderator Vicky L Harding

What are KSAs and Why are they Used KSArsquos are indicators of

Knowledge Skill Ability

Seekers of applicants use them to help evaluate potential in the ranking process

Rankers of applications use them to help identify the best qualified candidate for the vacant position

KSAs ndash KNOWLEGE

Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo

KSAs ndash SKILLS

Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things

Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo

KSAs ndash ABILITIES

Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

AIM-IRS KSA Presentation

Presented By Kathleen M Bell Mary Murphy

Moderator Vicky L Harding

What are KSAs and Why are they Used KSArsquos are indicators of

Knowledge Skill Ability

Seekers of applicants use them to help evaluate potential in the ranking process

Rankers of applications use them to help identify the best qualified candidate for the vacant position

KSAs ndash KNOWLEGE

Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo

KSAs ndash SKILLS

Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things

Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo

KSAs ndash ABILITIES

Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

What are KSAs and Why are they Used KSArsquos are indicators of

Knowledge Skill Ability

Seekers of applicants use them to help evaluate potential in the ranking process

Rankers of applications use them to help identify the best qualified candidate for the vacant position

KSAs ndash KNOWLEGE

Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo

KSAs ndash SKILLS

Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things

Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo

KSAs ndash ABILITIES

Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

KSAs ndash KNOWLEGE

Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo

KSAs ndash SKILLS

Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things

Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo

KSAs ndash ABILITIES

Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

KSAs ndash SKILLS

Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things

Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo

KSAs ndash ABILITIES

Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

KSAs ndash ABILITIES

Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

KSAs ndash Other Characteristicshellip

Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Common KSArsquos Required

Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

OK now that you know what KSAs are Whatrsquos Your Next Step

Research the job Find out what are the

KSArsquos for the job Evaluate your strengths Think about how your

strengths relate to the KSArsquos for the job

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Research the Jobhellip

Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc

Study the position description

Talk to People-find out the inter-workings of the office and position

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Determine the KSAs for the Jobhellip

Know what the KSAs are for the vacant position

Compare the KSAs on the vacancy announcement with the position description

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Evaluate Your Strengthshellip

Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud

What skill sets are involved

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Evaluate Your Strengthshellip

Most people possess two types of skills Learned Skills Natural or Intuitive Skills

Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments

happen

Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Relate your Strengths to the Job

As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU

The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Relate Your Strengths to the KSArsquos

Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Focus on specific achievementshellip

What was it

What did you do

How did you do it

Who or what benefited from what you did

How were you recognized and rewarded for this accomplishment

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Be precise and to the point

Give specific examples that relate to the individual KSAs

Identify the criteria or standard that was met or exceeded

Identify the skills resources or guidelines used

Address any special problems you solved

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Use the formatting required by the hiring agency which is generally included on the vacancy announcement

Restate each KSA exactly as it appears on the announcement

Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Personalize your materials ndash do not use wording directly from the position description

Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them

Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)

The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Limit each narrative statement response to one page Use 12-point size and font type consistently

Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information

Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

List two or three accomplishment per KSA

Where possible quantify the results State the percentage change in processing time or

number of cases completed decrease in errors in reports etc

Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check

sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs Be specific in describing your accomplishments (avoid vague

statements)

Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed

Donrsquot I completed examinations of taxpayer returns

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)

Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing

Donrsquot A resource document was developed by me to assist in responding to customer calls on filing

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic

Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers

Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAsExample of a position and the related KSAs

POSITION Support Services Supervisor GS-301-79

PROMOTION POTENTIAL GS-09

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)

2 Ability to guide and lead others

3 Ability to independently organize coordinate and prioritize a variety of activities

4 Knowledge of legal terminology

5 Ability to communicate effectively orally and in writing

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Your KSAs

Example of a position and the related KSAs

POSITION Secretary (OA) GS-318-08

KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)

1 Ability to organize prioritize and manage the work of the office

2 Ability to meet required deadlines

3 Knowledge of grammar spelling punctuation and required formats

4 Ability to effectively communicate verbally and in writing

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Reviewing Your KSAs

First let your assessment sit for a day

Review with an eye for proper grammar correct spelling complete sentences and logical presentation

Have you used Records of Tax Enforcement Results (ROTER) in your narrative

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Reviewing Your KSAs

Rewrite and rearrange your assessment Does it say what you want

Ask someone else to read your assessment for clarity and understanding

Review your product again Make any appropriate revisions based on the other personrsquos input

You are now ready to submit your application for the job

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Writing Tips and Tools Web Sites

The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc

Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm

Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm

Preparing The Merit Program

Questionnaire (MPQ)

Form 9686

WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career

in the right direction The MPQ provides a reader with information

about your skills amp abilities The MPQ is your opportunity to describe your

accomplishments and how these qualify YOU for the position you are applying for

The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job

PREPARATION TOOLS NEEDED FOR PREPARING

MPQrsquosSF-50 HistoryAwards History

Monetary Non-Monetary

Training HistoryPosition DescriptionCritical Job Elements

Current Position Past Positions Position Applying for

Evaluation and Narratives Annual Departures Roster Recall

Resume Tools Action Phrases Action Verbs

COMPLETING YOUR MPQrsquos Strong narratives make the difference Take

the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make

you the ideal person for the job Your narratives are your chance to sell

yourself Toot your own horn No one is going to toot it for you

Take credit for your accomplishments donrsquot be modest

COMPLETING YOUR MPQrsquos Address each section of the narratives

separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you

donrsquot have one donrsquot put it in If you do have one make it clear

Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results

COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to

avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For

example

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career

in the right direction The MPQ provides a reader with information

about your skills amp abilities The MPQ is your opportunity to describe your

accomplishments and how these qualify YOU for the position you are applying for

The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job

PREPARATION TOOLS NEEDED FOR PREPARING

MPQrsquosSF-50 HistoryAwards History

Monetary Non-Monetary

Training HistoryPosition DescriptionCritical Job Elements

Current Position Past Positions Position Applying for

Evaluation and Narratives Annual Departures Roster Recall

Resume Tools Action Phrases Action Verbs

COMPLETING YOUR MPQrsquos Strong narratives make the difference Take

the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make

you the ideal person for the job Your narratives are your chance to sell

yourself Toot your own horn No one is going to toot it for you

Take credit for your accomplishments donrsquot be modest

COMPLETING YOUR MPQrsquos Address each section of the narratives

separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you

donrsquot have one donrsquot put it in If you do have one make it clear

Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results

COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to

avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For

example

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

PREPARATION TOOLS NEEDED FOR PREPARING

MPQrsquosSF-50 HistoryAwards History

Monetary Non-Monetary

Training HistoryPosition DescriptionCritical Job Elements

Current Position Past Positions Position Applying for

Evaluation and Narratives Annual Departures Roster Recall

Resume Tools Action Phrases Action Verbs

COMPLETING YOUR MPQrsquos Strong narratives make the difference Take

the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make

you the ideal person for the job Your narratives are your chance to sell

yourself Toot your own horn No one is going to toot it for you

Take credit for your accomplishments donrsquot be modest

COMPLETING YOUR MPQrsquos Address each section of the narratives

separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you

donrsquot have one donrsquot put it in If you do have one make it clear

Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results

COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to

avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For

example

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

COMPLETING YOUR MPQrsquos Strong narratives make the difference Take

the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make

you the ideal person for the job Your narratives are your chance to sell

yourself Toot your own horn No one is going to toot it for you

Take credit for your accomplishments donrsquot be modest

COMPLETING YOUR MPQrsquos Address each section of the narratives

separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you

donrsquot have one donrsquot put it in If you do have one make it clear

Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results

COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to

avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For

example

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

COMPLETING YOUR MPQrsquos Address each section of the narratives

separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you

donrsquot have one donrsquot put it in If you do have one make it clear

Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results

COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to

avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For

example

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to

avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For

example

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

COMPLETING YOUR MPQrsquos

Be concise and clear Remember to keep your point in mind

Be honest Donrsquot make something up just to sound good Be sure your examples support your results

Avoid jargon Remember the ranking official or panel probably does not know your area or your job

Write for someone who is outside your area Never assume they know what you mean

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that

only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person

For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area

Remember your point is that you have IDRS skills

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

COMPLETING YOUR MPQrsquos

Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered

It is OK to use examples from outside the IRS if it is a strong illustration of your point

Watch your grammar and punctuation Submit accurate timely and complete

information on each and every Merit Program Questionnaire (MPQ)

REMEMBER TO SIGN AND DATE YOUR MPQ

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

CHECKLIST FOR MPQS

DO

1048580 Tell the truth

1048580 Be specific

1048580 Use your own words

1048580 Check spelling and grammar

1048580 Have your MPQ proofread by someone else

1048580 Follow directions Submit what is requested

DONT

1048580 Quote from your position description

1048580 Include irrelevant information

1048580 Attach training certificates awards or commendation letters

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide

httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ

httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers

httpoamcwebirsgovSOARActionVerbsdocAction Verbs

httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop

httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094

Tips on Preparing the Merit Performance

Questionnaire(MPQ)

Form 9686