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Promotion: The communication with
customers about products and
services to create demand and encourage purchases.
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Promotion may be done locally, regionally, nationally, or internationally.
The goal of promotion is to communicate with the largest target audience possible.
Promotion helps to attract new customers, increase sales to existing customers, and stimulate brand name recognition.
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Promotion should be designed to…Create an awareness and understanding of companies and/or products and to introduce new products, inform consumers or changing prices, and explain new services.
Convince consumers about the benefits or using certain products or patronizing particular businesses.
Remind consumers where to purchase certain products, to encourage purchases, and to stimulate additional purchases.
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Promotion is one of the four major elements of the marketing mix.
Product
Place
Price
Promotion
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Promotional activities affect how customers view a company.
Deceptive or misleading promotion practices can harm a business.
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Promotional mix: The combination of all types of communication used by a business to inform, persuade, or remind consumers about a company and/or its products.
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Promotional mix elements
Advertising
Personal selling
Publicity
Public relations
Sales promotion
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Advertising
Any PAID form of NONPERSONAL presentation of ideas, goods, or services made by an IDENTIFIED SPONSOR.
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Personal selling
PERSONALIZED, TWO-WAY COMMUNICATION with a customer in the process of exchanging merchandise for money or credit.
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Personal SellingMajor form of promotion
Very expensive because it requires individuals to make contact with potential customers
Designed to complete the sale once a customer has been attracted to a business by advertising, visual merchandising, publicity/public relations, or special events
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Publicity
NEWSWORTHY INFORMATION about a company, product, or person placed in the media AT NO CHARGE with the purpose of creating a desired image.
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Free
Carried by mass media. Mass media are those instruments of communication designed to reach the mass of the people.
Must be newsworthy to earn media space and time
Must be timely, have local interest, and appeal to medium’s audience
Seems more credible to consumers than advertising
Company has little control over content of message or how it is presented to the public
Can have a good or bad result
Helps make styles, manufacturers, retailers, trends, or designers better known to the public
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A written news story sent as publicity to a newspaper or magazine.
Used to create public awareness of store openings, civic events at store locations, or announce employee promotions
Used to create a positive image and awareness about a company, designer, or product
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Promotional information packages that contain press releases and photographs.
Help create awareness of products or designers’ latest fashions and apparel items
Serve as free advertising for the business if pictures are published by the media
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Activities designed to build positive relations with the customers, employees, and the community.Participation in
community programs
Effective PR can help build a positive image for a company, but cannot cover up bad news.
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Visual merchandising
Entices customers to enter the storeEnhances store imageEffectively presents the merchandise that the store has to offerShows customers how to wear and accessorize merchandise
Attractive and appealing physical display of merchandise combined with effective store layout and décor.
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Special eventsPromotional activities designed to increase customer traffic, sell goods, and improve company image.Fashion shows
Trunk shows
Special sales
Celebrity appearances
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Coordinating the promotional mix elements
Most businesses rely on more than one form of promotion to achieve promotional goals.
The promotional mix is based on product characteristics and the existing market for the product.
The promotional mix changes over time, just as products and consumers change.
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Coordinating the promotional mix elements (cont.)
Each promotional activity should be designed to complement the other types of promotion being used by the business.
National advertising should be coordinated with local promotional activities.
Sales staff should be informed of promotional activities taking place.
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Promotional approaches during the fashion cycle…
Introduction. Promotion is used to introduce trends and create interest in new merchandise.
Rise. Promotion is used to motivate customers and increase desire for merchandise.
Peak. Promotion is used to persuade consumers that the business’s version of a product is best and why.