Standard Contract Forum 12 February 2009 13.30 Customer Suite, BT Centre, London

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.

Standard Contract Forum

12 February 2009

13.30Customer Suite, BT Centre, London

www.btwholesale.com

Standard Contract Forum 12 February 2009

AGENDA

1 Introduction and Notes of Previous Meeting2 Consult21 overview3 AIT Update4 Update on MSA 2008 Contract Review5 Telephony Portfolio Update6 Update on SIA 2008 General Contract Review7 Update on NGN CC contract development progress8 Review of New and Amended Schedules9 Future of SCF10 Any Other Business

4

Standard Contract Forum12th February 2009

Consult21 UpdateBecky Hewlett

Issues Based Expert Groups

STEERING BOARD Market sector representation ~ Debating Policy ~ Escalation of Issues ~ Agreement on when formal Consultation is required Vehicle for Senior BT 21CN Programme personnel & Ofcom to Consult with Industry representatives Review strategy

recommendations made by Portfolio Group ~ Review DSP and recommend actions

I & M• Provide Operational support and Learning to allow CPs to migrate (to include the opening and closing of exchanges)

• Make sure CPs understand the Operational processes associated with migration

COMMS

PORTFOLIO • Set up Expert Groups and define tasks to be completed

• Ensure linkage between products, review portfolio decisions/implications to date, eg MSIL; proactive and reactive portfolio management

• Progress, deliverables & issues from Experts Groups (frees up Steering Board)

• Roadmap responsibility – individual products & cross portfolio

• Responsibility for ensuring DSP related tasks are discharged

• Audience - Product Experts with the ability to think in a company wide way & filter info back into their company, max of 2 representatives from each CP

CONTRACT (MSA)

SYSTEMS

[NICC B2B]

Standing Meetings

The structure allowed the Point to Point, Line Access, I&P, Network Structures, and Broadband WGs to close.

Portfolio Expert Groups

Broadband Portfolio

Incl – IPStream,Datastream,

SDSL, WBMC,

SIP Architecture

TDM 21CN

NGN CC

Product Definition

Billing

Contract Schedules

Service Establishment

WVC

WBCC

Product Definition

Billing

Contract Schedules

Service Establishment

Product Based Expert Groups

• Groups set up by Portfolio group

• Responsible for delivering specific task

• Disbanded when task is completed

• Product specific Expert Groups, where a product is identified for launch

•Industry lead for each Product, to provide cohesion between the Expert Groups

•Will allow the right Industry Experts to engage in a more focused way

Pathfinder +

6

• 21CN Plan Review• BT completing its annual planning cycle for 21CN• Steering Board – Leadership Team meeting 13th Jan 2008• Set of questions for CPs to help inform the review• Responses by 13th Feb• Summary of responses & CP feedback Portfolio WG 23rd Feb• E-survey can be found at:

http://www2.formwize.com/run/survey3.cfm?ID=1498&close=1

• Quarterly Publications• The following quarterly updated set of information published on 15th Jan• 21CN Deployment Strategy Plan (DSP) C21-MG-015

– Implementation plans for main product development and launch

• 21CN Overall Product Plan C21-MG-016– Summary of plans for key products

• Both held on the secure area

7

• Pathfinder• 5,500 end users now successfully migrated• Penarth – first System X migrated on 22nd Jan• Workshop held to review initial findings• Pathfinder Evaluation Report available

• Voice• Part of the review – WVC/WBCC development on hold• Is it the right commercial approach?• Publishing WVC/WBCC Consultation Positioning Statement &

Technical Handbook• NGN CC – dates for interoperability testing are being reviewed• NGN CC contract work continues – draft Consultation document being

prepared

8

• Broadband• WBC

- Working towards planned footprint 40% by April 09- WBMC - managed variant for WBC end users

• Datastream retirement – confirmed framework in place and communicated to CPs by end of June 2009 - workshops planned

• IPStream sunsetting – consultation closed – webcall to review proposed framework and timescales

• BTW intend to trial Wholesale Content Connect (WCC)

• TDM/Ethernet (BTW)• 2Mbit/s and above feasibility study recommended:

– Retain majority of existing 20C PPC products– Incorporate 21CN components over time

• Work continues on sub 2Mbit feasibility

9

• MSA Contracts• Consultation stage (MSA Contract Review) review meetings in Jan • Finalised version expected to be notified to Ofcom Feb/March

• Systems/Processes• Lots of information available on the NICC B2B work plan covering

Lead to Cash and Trouble to Resolve Processes and much more!

• Customer Experience & Knowledge Calls• A 21C Customer Experience and Knowledge Calls programme has

been established – refer to BTWholesale website for how to get involved.

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AIT

Keith Mitchinson

12 February 08

11

AIT

Essentially situation as reported at December SCF

Supplemental agreements to all industry players in June – lots of follow up

Vast majority have signed to Supplemental

Still some rejecters (currently 9) and no-responses (around 9) – predominantly small players.

Now finalising references to Ofcom – obviously Ofcom require carefully and formal documentation

Once submitted/accepted, Ofcom dispute target of 4 months for decision

Reminder of 6 months notice period before takes effect

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Update on

Master Service Agreement (MSA)

Contract Review

Erica Cumming

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To date:

August 2008: BT & CPs developed MSA Contract Review Guideline

- 6 month MSA contract review timeline- 10 step process- Allowed CPs to submit collective list of issues- Set out guiding principles

September 2008: MSA Contract Review commenced- CPs submitted 138 issues on MSA - Issues covered MSA Gen T&Cs and MSIL Service

Schedule- Set February 2009 deadline for conclusion

September 2008 – January 2009: MSA Contract Review progressed

- Steps 1 to 8 concluded


28th January 2009: Most recent face to face meeting

- Discussed 19th January issue of revised MSA Gen T&Cs

- Approx 9 outstanding issues (being internally escalated):

- Credit Vet Policy;

- Non-payment Breach Notice;

- Charges/Reasonableness;

- Interest Rates;

- IPR/Reciprocity/Resellers; and

- Novations

- Circulated draft MSA Guideline

30th January 2009: BT notified revised MSA Gen T&Cs

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4th February: 1 hour audio- Discussed 30th Jan issue of revised MSA Gen

T&Cs- Asked for CP comments on the draft MSA

Guideline- Circulated amendments to MSA Contract Review

Guideline

Upcoming: Step 9 – final meeting(s) on amendments- 18th February – 1 hour audio scheduled- 25th February – 1 hour audio scheduled- 4th March – 1 hour audio scheduled- 9th March – Face to face meeting (& drinks)

Final Revised MSA – due March 2009

TDM Products

Sean Hartley12 Feb 09

VAT

• BT Retail price list – exc VAT prices are for indication only.

• VAT is added to total consumer bill.• Rounded up to nearest penny.• Anything billed and charged as VAT is VAT.

Standard Contract Forum

• Main focus is on contract changes.• Product Involvement – as and when necessary.• Consult 21 has provided wider 21CN related

updates. • Changes in BTW Product & Commercial

Management. • Time for a re-fresh?

Interconnect Product Forum• Contract updates would be retained but..

• Greater Focus on:• Product Life Cycle Changes

• Developments / Enhancements / Withdrawals

• Wider portfolio offerings/issues.• Dealing with current i.e. 20CN

network/commercial issues.

When

• Initially Bi-monthly, then quarterly – perhaps one offs for “hot” issues.

• Proposed First Meeting – May 2009• Pre-meeting conference call March 2009

• Establish the customer view • Draft Terms of Reference

• Responses to:• [email protected]• cc [email protected]

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SIA General Contract Review

Keith Mitchinson

12 February 09

22

SIA General Contract Review

Generally following review process agreed for MSA – though running a little late because of prioritised focus on MSA

Some progress made re e.g. liabilities, force majeure, warranties, conduct of indemnified events

Ongoing issues identified include pricing changes, pricing retrospection, interest rates

BT working up a summary to help identify progress and unresolved issues

More discussion required – need to agree programme with industry group

Interconnect notification prepared to update wider industry of the situation – and point them to the website

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NGN CC Contract progress report

Keith Mitchinson

12 February 09

24

NGN CC Contract progress report

Supporting product/operational documentation being prepared by NGN CC Contract Experts Group

Drafts agreed for Planning and Operations Annex, SVLAN Schedule, telephony termination, indirect access, GNP, CPS

Prioritised plan proposed for rest of contract documentation

priority 1 – immediate workplan; priority 2 – all needed for commercial service/launch; priority 3 – as and when required

BT working on priority 1

BT drafting for possible Consultation exercise re strategy for NGN CC contracting – to be shared with NGN CC Contract Experts Group and Consult21 Contracts Group asap

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Standard Contract Forum 12 Feb 2009

Kevin Young

12 February 09

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Interconnect Calls from BT to the

Operator for which the Operator is responsible

Revised Overflow arrangements


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Current Overflow arrangements for BT to Operator direction calls that the Operator is responsible for:

• Overflow routings from one BT Switch Connection to another BT Switch Connection is:

• Not allowed at the BT Tandem Layer for any traffic types except NTS

• Allowed at the BT DLE layer but subject to restrictions based on whether the number ranges are used for voice calls, data calls or mixed voice/data calls.


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Revised Overflow arrangements for BT to Operator direction calls that the Operator is responsible for:

• Overflow routings from one BT Switch Connection to another BT Switch Connection is:

• Allowed at the BT Tandem Layer for any traffic types except FRIACO, Single Tandem FRIACO and Targeted Transit.

• Allowed at the BT DLE layer without restrictions based on whether the number ranges are used for voice calls, data calls or mixed voice/data calls.


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SIA Annex A changes

5.4.3.1 General overflow rules paragraph - Changed to allow overflow routings to be provided for all BT to CP direction traffic streams for which the Operator is responsible, with the exception of FRIACO, Single Tandem FRIACO and Targeted Transit.

5.4.3.2 DLE overflow paragraph – Changed to allow overflow routings without restrictions whether Calls are voice, data or mixed voice/data.

5.4.5.1 Indirect Access Traffic & Carrier Pre-Selection Traffic paragraph - Changed to allow overflow routings to be provided.

5.4.5.2 118 Directory Enquiry Traffic paragraph - Changed to allow overflow routings to be provided.

5.4.7 Groomed IP Network Traffic, Groomed Non-Geographic Traffic and IP Network Traffic paragraph - Changed to allow overflow routings to be provided.


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Keith Mitchinson

12 February 09

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SIA CONTRACT DOCUMENTATION

• Main Body

• Annex A Planning & Operations

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SIA CONTRACT DOCUMENTATION (Cont)

DRAFT SCHEDULE :

• 225 Emergency Service (Fixed Emergency Calls, VOIP originated Emergency Calls, and Mobile Emergency Calls)

• industry comments received• BT currently reviewing draft

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AOB

Documents

Standard Contract Forum 12 February 2009 13.30 Customer Suite, BT Centre, London