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www.saferhealthcarenow.ca
Rapid Fire Team PresentationName of Presenter: Giselle Tupper
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Name of Organization: Salvation Army Grace Manor, together with Alberta Health Services, Supportive Living
Location of Facility: Edmonton, AB
Number of Clients at Grace Manor site: 80 DAL and EDAL spaces
Who We Are
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
AIM
To engage fall prevention/injury reduction improvement team members in the National FFLS to learn strategies and plan for sustained improvement in reducing falls and injury from falls
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Team Members
Executive Sponsor: Anita Murphy, Director of Supportive Living, AHS
Team Members:
Giselle Tupper OT, Manager Multidisciplinary Clinical ServicesJody Kellington, Director of Care, Grace ManorDiane Hartman, Resident Care Manager, Grace ManorVanessa Luc Chow, OT Supportive Living, AHSRachel Monai, Rehabilitation Assistant, Supportive Living, AHSAmanda Hansen, LPN, Supportive Living
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Falls Change Ideas tested to date**First Test of Change was an analysis of falls risk management activities currently in place, this was used to help direct our Teams focus on priority
areas of improvement.
Changes Implemented within Organization
Working/Not Working
Facilitators/Barriers identified
Education – Delivery of multi-tiered education to all site staff that included creating front line falls risk management champions
W -Resource materials and train the trainer sessions provided to the Operator site for internal sustainability
F – Site leadership motivated to maintainF – Plan to include in site orientation
W - Alternate deliveries of the same core information provided to staff, appropriate to their different levels of training.
B – Cost to train staffB – Needs to be ongoing/refreshed to remain consistent
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Falls Change Ideas tested to date
Changes Implemented within Organization
Working/Not Working
Facilitators/Barriers identified
Falls Reporting - Development and trial of a new Falls Report form and database for capturing and tracking trends
W – Falls report form well received when presented to front line staff
F – Operator seeking front line staff involvement in development and trial, encourages buy in
W – Database cells modeled on falls report sections to simplify transfer of captured information
B – Operator technical support staff unable to create database in house
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Falls Change Ideas initiated to date
Changes Implemented within Organization
Working/Not Working
Facilitators/Barriers identified
Falls Communication – Bridging the gap between Operator and AHS SL staff since transition from one chart system to electronic documentation within Supportive Living
W –roles and responsibilities identified for all stakeholders regarding timely falls communicationNW – unexpected AHS SL organizational requirements forced postponement of key stakeholder meetings
B- 2 Chart system, not integratedB – site staff unable to access client information specific to their needsF – Clearly defined roles around what to communicate and whenB – scheduling challenges
W – Key Stakeholders input from both organizations has been/will be considered and incorporated into communication guidelines development
F – All stakeholders motivated to work towards a solutionB – ongoing development of internal processes within SL electronic documentation system.
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
MeasuresFeedback from staff and stakeholders were used to measure response to both Education delivery and the Falls Report. Subjective evaluation forms tailored specifically for each project were used to gather and analyze responses.
Comments from staff at all training sessions were positive. Attendees actively participated in discussion during and after each in-service. Front line staff responded well to short interactive training sessions, as is evidenced by their comments on the evaluation forms. Responses on the evaluation forms reflected that staff identified “most helpful portions” from the presentations that were most relevant to their area of focus. E.g. Recreation focused on walking groups and outings in relation to falls risk factors.
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Measures
Responses captured on evaluations completed by staff trialing the Report Form indicated that the report form was “easy to use” and all respondents would recommend continued use. Overall satisfaction was rated at 9/10. Sample staff feedback included “reminded me to ask appropriate questions and possible solutions to the issues” as well as “for the most part less writing and gets to the point” and “makes me think of all the little things that could have been factors”
Falls metrics were used to measure our progress related to falls reduction/injury reduction
No data collection completed for January/February at this time.
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
MeasuresSalvation Army Edmonton Grace Manor
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
MeasuresSalvation Army Edmonton Grace Manor
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Lessons Learned on Sustaining Falls Improvement Work during Action
PeriodAdvice for other teams•Engage all stakeholders including clinical and non-clinical staff•Create front-line champions•Keep an open mind•Don’t assume, investigate
Key insights•Communication is key•Education must be ongoing, and requires staff dedicated for this purpose.
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Barriers:• Need for ongoing education, no staff dedicated for this role• Processes within the electronic charting system for SL are still in
development• Scheduling meetings around emerging and urgent operational
requirements
Facilitators• Operator motivated, all stakeholders are engaged in the goal of
improvement• Falls risk management is a high profile issue within our organization’s
strategic plan, attention is focused on this area of improving best practice
Challenges to Sustaining Falls Improvement
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Next Steps – Action PlanGoal Description
Action Person Responsible
Timeframe Metrics
Improve Falls related communication Stage 1
Scheduling stakeholder meetings to introduce and hear input on drafted communication guidelines.
Giselle to lead, Team to engage throughout process
Within 1 month All stakeholder input heard and team ready for Stage 2.
Improve Falls related communicationStage 2
Trial of roles and responsibilities for falls related communication guidelines document
Giselle to lead, all key stakeholders engaged
Trial period to be determined based on outcome of stage 1
Stakeholder feedback gathered during and at the close of trial period
Spread FRM strategies and toolkit to other Operators
* Complete development of Toolkit* Present Team progress to other SL Operators and offer similar support/resources based on site identified needs
Giselle to lead and delegate. within AHS Falls Risk Management team
6 months to evaluate the initial reception/interest and ongoing per site requests
Based on Operator interest, feedback and site falls metrics.
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Next Steps – Action Plan
Goal Description
Action Person Responsible
Timeframe Metrics
Sustainable site based Functional Exercise Program for maintenance of client independence
Implement Trainer workshop for site staff Provide resources to enable site to develop own program delivered directly to clients and supported by front line staff
Amanda with key Operator staff at sites
6 months to implement, support and evaluate progress
Staff and Client feedback as well as Operator site falls metrics
Ongoing, consistent Falls Risk Management education for site staff
Delivery of multi-tiered falls risk management education with orientating of new staff
Grace Manor senior staff - Jody and Diane
Ongoing site ownership of internal educational requirements
Ongoing evaluation of attendee responses to education and site falls metrics
www.saferhealthcarenow.ca
Falls Facilitated Learning Series
Name: Giselle Tupper
Email: [email protected]
Phone Number: 780-735-3726
Contact Information