Upload
gerard-jacobs
View
214
Download
0
Embed Size (px)
Citation preview
The XX - Factor Strives to source for or develop unique ideas
to help companies
stand out stand out
Excess Credit
Company A = 1 unit of work
Company B = 1 unit of work
2 Companies = 3 units
The eXXtra unit = Synergy
Corporate ProfileCorporate Profile
Seamless coordination in all departments
TCRM CycleTCRM Cycle
Marketing :Marketing :
Reduce Costs, Get More Leads
Segment target customers
Personalize Text messages
Cost-effective mass email/fax
SingTel eSMS Solution
Marketing :Marketing :
Reduce Costs, Get More Leads
Telemarketing
Marketing :Marketing :
Events Management
Data Entry/Updating
Telesales
Sales :Sales :
Save Time, Close More Sales
Share successful sales strategies
Forecast sales
Sales :Sales :
Save Time, Close More Sales
Access through web, remote, Palm Eg Street Directory
Sales :Sales :
Save Time, Close More Sales
•DMG Service Audit
•Training Programs
Customer Service :Customer Service :
Improve Customer Loyalty
•Track, assign, resolve issues
•Share information in Knowledge Base
Customer Service :Customer Service :
Improve Customer Loyalty
MaXXimizer: Contact Management
Marketing Sales
Customer Service
•FFlexibilitylexibility: Customization – Eg Challenger
•CControlontrol: Administrator
•PPowerower: eCRM Portals
- Training
- Data Migration
- Customization
- Provision of Telemarketing/Data Entry Staff Trained in CRM
TCRM Value – Added Services
TCRM Value – Added Services
“Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and email marketing campaigns with different messages for different groups of clients and prospects.”
“We rely on this tool to help us reach audiences quickly with market relevant communications - ultimately cultivating strong relationships to grow our business.”
- Elen Alexov, Direct Marketing Manager, Ipsos-Reid North
America
CRM - MarketingCRM - Marketing
The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers.
PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains.
CRM - SalesCRM - Sales
Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage.
Eg.Customer : VIP Restaurant : Le Chateau OrchardLoyalty Privilege : Merlot Vintage,1995 FOC
CRM – Customer ServiceCRM – Customer Service
CustomersCustomers
•System Requirements <internal>
•Pricing <internal>