Xerox eConcierge™

Reseller reviews

Resellers and their customers speak out about Xerox eConcierge:Capture ongoing supplies revenue“This is an area of business that we gave over to the e-tailers and office supplies stores many years ago because it became a price war. Our customers are now purchasing their printers’ consumables through us again because the [Xerox] eConcierge program is completely automated…”

—Greg Starr, I.T. Works

“For most customers it’s a super convenience. Xerox gave us a franchise. They set us up in a business for virtually no cost. I’m very excited.”

—Buddy Carpenito, Print Administrate

“Most of our current clients don’t buy supplies from us because they like to order from the national supply houses. This allows us to compete not just on price but on ease of ordering. Less hassle and more money for us.”

—Tom McDonald, NSI

Increase ASP revenue“With [Xerox] eConcierge we believe we will double the number of clients buying supplies from us and dramatically increase our service revenue.”

-Ray Young, 4ColorLaser

“In addition to capturing the supply revenue we’re also capturing the warranty work.”

—Mike Trevisan, Atlantic Office and Laser Products, Inc.

Customers love their printers as long as they’re printing. That’s why they love the new Xerox eConcierge service and its free service rewards*. Maximize your customers’ uptime and you’ll love earning 100% of their supplies business.

What is the Xerox eConcierge service?

It’s a cloud-based printing supplies replenishment service with a free service reward*. Participating resellers receive a ready-made eCommerce solution hosted and managed in the background by Xerox. Customers’ networked printers are monitored through the Supplies Assistant desktop application, custom-branded for your company. When a printer is low on supplies, customers receive a pop-up alert and a link to a pre-populated order, ready to place in your custom-branded online supplies store. Orders are picked, packed and shipped from the distributor of your choice, offloading resellers’ inventory, order management and overhead.

Influence printer sales“This is also starting to drive printer sales again because Xerox is offering free warranty support for all Xerox printers that are part of this program.”

—Greg Starr, I.T. Works

“New product sales is a no brainer with [Xerox] eConcierge.”

—Ray Young, 4ColorLaser

Improve your cash flow“… every time a customer completes a transaction you get an email letting you know that you just received a credit card payment and the product has been shipped from the distributor.”

—Greg Starr, I.T. Works

Xerox eConcierge™

Reseller reviews

* Extended service coverage for Xerox office products has an average cost of $320 a year, per product. To qualify simply use the eConcierge powered by Xerox service for a minimum of thirty days and with your second supplies order for each eligible Xerox product, its extended service coverage will begin. Xerox will provide free extended service coverage over the normal supported life of that Xerox product as long as you continue placing your supply orders through the eConcierge powered by Xerox service. The coverage will be the same as what was provided when the device originally shipped—quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service reward for a specific model at any time.

© 2011 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, Xerox eConcierge and eConcierge powered by Xerox are trademarks of Xerox Corporation in the U.S. and/or other countries. ECOPM-03UA

Expand your reach“I really like the monitoring of the toner on my non-Xerox printers as well as my Xerox printers. This is an excellent solution for companies that own their equipment that need a way to manage printing inexpensively.”

—Jenny Sheppard, N.C. DENR

“It’s working. It’s a very simple and easy way to get out in front of new customers, which we’re all trying to do and it gives you a new value add offering to take to customers.”

—Tom McDonald, NSI

Lower your operating overhead“[Xerox] eConcierge allows you to increase revenue without increasing your overhead. It’s a tremendous opportunity to add to your profit margin without having to keep inventory on hand.”

—Terry Williams, Advanced Technical Support

Build customer loyalty“Great service and friendly, knowledgeable staff at 4ColorLaser in Atlanta. [Xerox] eConcierge eases the ordering process at the office and who doesn’t love that?”

—Heather Thompson, AGSI

Increase customer interactions“It’s stickiness. It gives you a compelling reason to get in front of a client. That’s what we’re looking for: to stay in front of the client. If you do that and be very proactive and consistent, you can have tremendous success.”

—Terry Williams, Advanced Technical Support

See it in action“I demoed the service and the customer bought into it immediately.”

—Buddy Carpenito, Print Administrate

The bottom line on Xerox eConcierge“All of the customers we have signed up for [Xerox] eConcierge find this program very beneficial to their business. I recommend this program to all Xerox customers.”

—Angela Wilson, Neo Technologies

“[Xerox] eConcierge is a game changer.”

—Ray Young, 4ColorLaser

CRN 2011 Tech Innovator

“CRN’s winner of this year’s Tech Innovator Award for Managed Services is Xerox for its Xerox eConcierge printer monitoring and supplies replenishment service. Compatible with its branded devices as well as those of competitors, this innovative service breathes new life into printer maintenance by letting resellers take on administrative duties while increasing recurring revenue.”

—Computer Reseller News, October 7, 2011

The Xerox eConcierge support team is ready to help you get started and answer any questions you may have about the service: 1-866-852-4352

www.xerox.com/eConciergeSignUp