Xerox® Small Office Savings PlanFrequently Asked Questions

Xerox® Small Office Savings PlanFrequently Asked Questions

Plan Questions

How do I know if the Xerox® Small Office Savings Plan makes sense for my office?

The plan is designed for small offices that have a need to print color documents in-house but may not have the capital purchase a color printer. The plan helps small office owners to better predict print costs and save time by streamlining the supplies ordering process. In addition, each plan comes with free service, meaning there are no surprise repair costs.

Is the Xerox® Small Office Savings Plan a lease?

No. You can opt-out of the plan at any time. Plus, 100% of your monthly deposit is placed in your account to be used toward supply purchases. The plan is also flexible in that you can adjust your monthly deposit if needed.

What is the difference between the basic and premium plan?

Both plans include your choice of a Xerox® color printer and free service coverage. The difference between the two is the monthly deposit amount and the length of the term. The basic plan is a 2-year term; the premium plan is a 1-year term. The added benefit of selecting the premium plan is that standard shipping is free.

What printers are offered as part of the Xerox® Small Office Savings Plan?

There are 4 Xerox® color printers:

• Xerox® ColorQube® 8580 Color Printer

• Xerox® Phaser® 7100 Color Printer

• Xerox® WorkCentre® 6505 Color Multifunction Printer

• Xerox® WorkCentre® 6605 Color Multifunction Printer

How many small office printers can I get through the plan?

Your company can apply for as many printers as you need. If you are already a Xerox® Small Office Savings plan customer, you can find the application process by accessing your customer account.

What if I want to change the printer I selected after I receive it?

Although small office printers cannot be exchanged during the term of the plan, you may qualify for an additional printer.

How much are supplies?

You will purchase Genuine Xerox® supplies directly from your online account at the same prices you’d find outside of the plan.

How much is shipping?

Regular shipping rates will vary depending on products ordered. When you select the premium plan, standard shipping is free.

Do I have to order all of my supplies from the Xerox® Small Office Savings Plan website?

No, however, it is important to remember that your monthly deposits can only be used on orders placed on your Xerox® Small Office Savings Plan account. In addition, if you have selected the premium plan with free shipping, you will not be able to use this benefit outside of your Xerox® Small Office Savings Plan account.

This program is supposed to help me predict my printing costs, how can I do that?

By selecting the plan and monthly deposits that are right for you based on your print volume, it helps you to better predict your printing expenses. Your monthly deposits and any supplies orders you place will be stored on your Xerox® Small Office Savings Plan online account. This makes it easy to track how much you are spending on supplies each month.

Can I change my plan?

Yes. You can upgrade to the premium plan at any time. This option is available online through your Xerox® Small Office Savings Plan customer account.

Can I cancel my plan?

Yes. You can cancel your plan at any time by calling 1-800-776-7431. You can choose to keep the printer by purchasing it at the full original retail price or return it to Xerox with a $350 return fee.

What happens at the end of my plan term?

When the initial term of your plan ends you get to keep your small office printer. As long long as you continue to pay the monthly deposit, service will still be covered by the plan and you will receive a 10% bonus on every month’s deposit. This loyalty bonus will be added each month and reflected in your supplies credit account.

Xerox® Small Office Savings PlanFrequently Asked Questions

Supplies Credit Questions

How do the supplies credits work?

Each month your credit card is charged your monthly deposit amount. 100% of the dollars are stored on your online account as a supplies credit. When you order supplies, your supplies credits will be applied to the order.

If you have the Xerox® WorkCentre® 6505 or 6605 Color Multifunction Printer, a monthly multifunction fee is deducted from your monthly deposit to fund:

• Unlimited scanning, copying and faxing.

• Xerox® Mobile Print cloud and Xerox® Printback.

• Scan to PC Desktop and Library Utility software.

What if I don’t use all my supplies credits each month?

Your supplies credits are stored on your account and roll over month-to-month.

What happens if I don’t have enough supplies credits to cover my order total?

Your supplies credits will always be applied first. If there is a balance remaining, you simply cover it using a credit card.

Can my supplies credits be used for other printers in my office?

The supplies credits must be used for the specific printer listed on your Xerox® Small Office Savings Plan account.

Can I track my supplies credits?

Yes. You will be able to view your supplies credits via your Xerox® Small Office Savings Plan online account.

What if I have supplies credits left at the end of my term?

When the initial term of your plan ends, you get to keep your small office printer. If you decide to discontinue participation in the plan, we recommend you spend any remaining amount on supplies for your printer.

In addition, as long as you remain active in the program, service will still be covered by the plan and you will receive a 10% bonus on every month’s deposit. This loyalty bonus will be added each month and reflected in your supplies credit account.

Are the supplies more expensive?

No. You will pay no more for your Genuine Xerox® supplies than you will find elsewhere.

Service Questions

Is there help with printer set up?

This is a special service that assists plan customers with printer installation. You can choose either phone or White Glove on-site installation. Keep in mind that there is a charge for assistance with installation.

• Phone Support: This option provides you with all of the steps to successfully install your printer under the Xerox® Small Office Savings Plan via a live telephone call with a certified service provider.

• White Glove On-site Support: This option provides you with an onsite visit by a certified service provider from our Installation Service Provider Network. The service provider will complete all steps necessary to successfully install your printer under the Xerox® Small Office Savings Plan.

How do I get technical support?

You’ll contact Xerox technical support at 1-800-835-6100 just like you would if you purchased your printer with a service agreement. You will receive support via the phone, and if it is determined a technician is needed, one will be dispatched at no cost to you.

Billing Questions

Do I have to use a credit card?

Yes. A credit card is required to participate in the Xerox® Small Office Savings Plan.

Can I select my payment date?

Yes. During the application process, you will be allowed to choose from several payment dates.

Xerox® Small Office Savings PlanSupplies, service and billing questions.

Xerox® Small Office Savings PlanFrequently Asked Questions

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