What is Xpress Support?Technical support for multi-function devices has never been faster and more reliable, thanks to Xpress Support, which features Fuji Xerox (Hong Kong)’s revamped field engineer service team and enhanced one-touch support services on Smart Device 2.0. ��In the event of technical issues, users can get connected to an engineer simply through the mobile app. Users can also scan the QR Code displayed on the device to track the service’s progress. The standard of customer service is now elevated to a total new height.

ApeosPort-VI C7771 Series

Xpress SupportUnique mobile platform

Search at official app store:

Or scan QR Code on the right:

Take 2 simple steps to register:Fuji Xerox (Hong Kong) Xpress Support App

Xpress support

Login

Download1Step

2Step

Enter a valid email and phone number, click

Click to scan the QR code displayed on device

SCAN

SIGN IN

Benefits:

User friendly remotesupport portal

Convenient anduser-friendly

Assign engineer with photo IDto ensure your office security

Easily illustrateproblems with photo

Real time responseand fast resolution

Place a Service Request that is:

Take 4 simple steps to place a Service Request:

Submit

Confirm info, click

Submit

Select service request category, you may add photos or description,

clickNext

Enter valid contact info, click

Scan the QR code displayed on the device

or input the serial number shown on the

device directlyStep01

Step02

Step03

Step04

Step 1

SecureUser-friendlyConvenient

You will know which engineer will

handle the issue

Supported by AMDP Catalogue on Demand

The contents described herein are correct as of May, 2017.Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.

Fuji Xerox (Hong Kong) Limited11/F Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong KongTel: (852) 2513 2888 Fax: (852) 2560 6433

Customer Support CenterHong Kong Tel: (852) 2513 2513 Fax: (852) 2513 2518Macau Tel: (853) 2855 8008 Fax: (853) 2857 4996Email: hkcsc@hkg.fujixerox.com

Website: http://www.fujixerox.com.hkFacebook: http://www.facebook.com/FujiXeroxHongKongLinkedIn: http://www.linkedin.com/company/fuji-xerox-hong-kongYouTube: http://www.youtube.com/FujiXeroxGlobal

Your trusted ICT Partner in providing leading Document Services and Communication

ISO 14001 : 2015Certificate No.: CC 2639

ISO 50001 : 2011Certificate No.: CC 5473

Xpress SupportNew Service ExperienceSmart Device 2.0 redefines the standard of service.

With the cutting-edge Xpress Support Mobile App, users can simply scan the QR code from Smart Device 2.0

Mobile App to request timely support from a professional engineer.

They can also rate the engineer and provide feedback afterwards.

More Information: www.fujixerox.com.hk/smartdevice2

ApeosPort-VI C7771 Series