XXXX No Cold Calling Zone Organiser’s Pack - Contents · made see ‘100-Costing.doc’. 91-OrganisersIntroduction.doc 4 --XXXX No Cold Calling Zone ; NCCZ. No Cold Calling Zone

XXXX No Cold Calling Zone

Organiser’s Pack - Contents

Your pack contains all the information required to help you set up a No Cold Calling Zone.

The electronic files have been supplied on a CD and are in two folders ‘OrganisersPack’ and ‘ResidentsPack’. Some of these files will need to be updated before printing to include the name of your zone and your contact details.

Organiser’s pack documents Ref Item Notes 0 Organiser’s pack contents This document 1 Letter of introduction from

Croydon Trading Standards. The legal background to setting up a NCCZ and an overview of the steps to be taken to set up a zone.

2 Local NCCZ partners Form to list local organisations.

3 Local crime Form to record evidence about local crime / fear of crime.

4 Map of zone Instructions on to how to obtain a clear map identifying the NCCZ.

4A NCCZ lamp post signs Form to request signs to be fixed to lamp posts at the boundary of the zone.

5 List of roads List of ALL the roads covered by the zone – this is needed to obtain a map of the zone.

6 Vulnerable consumers Form to record evidence of local vulnerable consumers

7 Initial resident’s survey Example of an initial survey – needs updating with the name of the zone and ‘return to’ information. If questions are changed and others added the follow up survey should also be updated.

8 Follow up resident’s survey Example of a follow up survey – needs updating with the name of the zone and ‘return to’ information.

8A Survey analysis Spreadsheet to record data from survey forms.

9 Consultation Invitation Letter from the organiser inviting residents to attend consultation event(s).

10 Costing sheet Used to cost the production of the residents packs

90-Contents-OrganisersPackV1.doc 1

List of electronic files provided on CD in folder – OrganisersPack

File name Type Note

90-Contents-OrganisersPackV1.doc Word Organisers Pack Contents 91-OrganisersIntroduction.pdf PDF Croydon TS Introduction letter 92-Partners.doc Word List of NCCZ partners 93-CrimeList.doc Word Evidence of crimes 94-ZoneMap.doc Word Send to Croydon TS 94A-NCCZ-Signs.doc Word Request for NCCZ signs to be erected 95-RoadList.doc Word Send to Croydon TS 96-Consumers.doc Word Evidence of vulnerable consumers 97-InitialSurvey.doc Word Initial survey form 98-FollowupSurvey.doc Word Follow up survey form 98A-SurveyAnalysis.xls Excel Survey analysis tables 99-Invite.doc Word Invitation to residents to attend consultation

meeting(s)

Residents pack documents Ref Item Notes 1 Letter of introduction Needs to be updated with name of zone and

organisers contact information.

2 Know your rights booklet Once printed needs to have the zone organisers contact information added by householder.

Croydon TSD will revise as and when required.

3 I do not buy at the door - cards Two versions are provided. These are designed to be printed 8 to a page of 160gsm card and then cut into individual cards. Two cards are provided in the residents pack.

4 How to beat the bogus caller This booklet is available free form the Home Office – but it is also provided as a PDF file.

5 Stop – Chain – Check This self-adhesive sticker is available free from the Home Office.

6 Incident report sheet Form for residents to report issues to trading standards.

7 TrustMark leaflet Leaflet about the national TrustMark reputable trader scheme. This is provided as a PDF file and is free if ordered via the trading standards service.

8 Buy with Confidence A website run by South East trading standards authorities to enable consumer to locate reputable traders. PDF of opening pages provided for information.


9 BT’s Protect your Privacy and Door Step Sales sticker

A booklet and leaflet about how to avoid unwanted telephone calls and useful vinyl window sticker asking unwanted visitors not to call.

These are free from BT – tel 0800 169 8585 10 Map of zone Once the zone has been established a map will be

provided by Croydon trading standards.

List of electronic files provided on CD in folder – ResidentsPack

File name Type Note 00-Contents-ResidentsPackV2.doc Word Resident’s pack contents 01-Residents-Introduction-V1.doc Word Organiser’s letter of introduction 02-KnowYourRights-V4.doc Word Advice booklet 03A-ShowCard-V1-2x4.doc Word 8 per A4 page – White letters on

purple background 03B-ShowCard-V2-2x4.doc Word 8 per A4 page – Purple letters on

white background 04-HomeOffice-StopChainCheck.pdf PDF Home office booklet – prints as A5

booklet. 06-IncidentReportSheet-v1.pdf PDF Reporting form 07-TrustMark-leaflet.pdf PDF TrustMark leaflet – prints as DL

leaflet 08-TradingStandardsApprovedTraders.pdf PDF Snap shot of website home type of

trader pages 09-BT-Privacy.pdf PDF Leaflet and booklet – prints as A4


Environment, Culture & Public Protection Department

Trading Standards Taberner House

Park Lane Croydon, CR9 3BT

Tel: 020 8407 1314 Fax: 020 8760 5786

Minicom: 020 8760 5797 Email:[email protected]

Please ask for/reply

Your Ref: Our Ref:

Date:

No Cold Calling Zones

I understand that you have agreed to be the organiser for the proposed XXXX No Cold Calling Zone. I think it would be useful to set out the legal position of such zones, and explain the practical support available to you from Croydon trading standards.

Legal status of zones The Council has been advised that it is lawful to support local residents who wish to set up zones so long as they are a proportionate means of achieving crime reduction / prevention. Thus the issue of proportionality is key to determining whether your proposed zone can be supported.

The following matters are considered critical: 1. The core objective of the zone is crime prevention or reduction (including

reducing the fear of crime) 2. There is a real prospect that setting up the zone will reduce crime 3. There is evidence of high levels of doorstep crime in the proposed zone 4. The size of the zone is geographically limited and relates to the identified

crime problems 5. Consideration has been given to what cold calling activities should be

permitted within the zone 6. There is a high concentration of particularly vulnerable consumers within the

zone 7. There has been consultation with householders and traders who already

cold call within the zone 8. The need for the zone should be regularly reviewed

Support available Croydon trading standards has produced the enclosed Organisers Pack to help you undertake the required consultation and lists the practical steps for the zone to

sersIntroduction.doc 191-Organi

be formally established. The pack includes all the documentation you will need to make up resident’s help and advice packs, undertake consultation, get street signs put up and identify local partners.

Steps to establishing the zone The following steps will need to be undertaken for the zone to be successfully established:

1. Identify local partners – e.g. Neighbourhood Watch, Police - Safer Neighbourhood Team

2. Establish the levels of doorstep and other crimes (for example distraction burglary) in the zone

3. Map the proposed geographical area to be covered by the zone and the number of households covered

4. Find out the number of vulnerable consumers within the zone (e.g. the elderly and people with disabilities)

5. Confirm there is support from Police that there is a real prospect that setting up the zone will reduce crime

6. Consult with local residents 7. Consult with any existing traders known to cold call within the zone 8. Produce and distribute the Residents Pack and arrange zone signage 9. Undertake a regular (annual) survey of households

Whilst the above list may seem extensive it quite straightforward and is essential to ensure the establishment of the zone cannot be challenged.

Whilst we have produced guidance notes (attached as Appendix A) for each of the above stages we are not ourselves able to undertake the detailed work.

Yours sincerely

Alan Phillips Trading Standards Team Manager

91-OrganisersIntroduction.doc 2

Appendix A

Steps to be taken to establish a No Cold Calling Zone

1, Identify local partners

This is a straightforward task and local knowledge will provide the key contacts for such organisations as:

Neighbourhood Watch, Police - Safer Neighbourhood Team (SNT),

Resident’s association.

Record this using the ‘92-Partners.doc’ form and update the booklet Know your rights in the Residents Pack see ‘02-KnowYourRights-V3.doc’.

2, Establish the levels of doorstep and other crimes (for example distraction burglary) in the zone

This information may be available from the Police SNT or the local representative who attends Police consultation meetings. Alternatively there may be local knowledge of instances and newspaper reports.

Collate this evidence using the ‘93-CrimeList.doc’ form.

3, Map the proposed geographical area to be covered by the zone and the number of households covered

Walk around the perimeter of the zone and mark up a photocopy of a local map to show the zone boundary. List the roads to be included and calculate the number of households included. Use the form ‘95-RoadList.doc’ to list this information

Use the form ‘94-ZoneMap.doc’ to request Croydon trading standards to produce a map. Include this map in the Residents Pack. The map will also be useful during the period of consultation.

4, Find out the number of vulnerable consumers within the zone

This information may be obtained with local knowledge, for example the location of retirement homes and accommodation for people with disabilities. Checking the National Statistics census information about your ward may also be helpful.

Use the form ‘96-Consumers.doc’ to collate this information


5, Confirm there is support from Police that there is a real prospect that setting up the zone will reduce crime

It is suggested that Police are consulted at an early stage and their support obtained. Past experience has revealed that Police generally are supportive of zones.

6, Consult with local residents

There are a number of ways this can be undertaken. Inviting residents to an open meeting at a local venue, library, or church hall was the method used to establish the Shirley zone.

A letter of invitation ‘99-Invite.doc’ has been prepared. This needs to be updated with the venue, date and time of consultation(s). Croydon trading standards can also attend, if required, to give an overview about zones.

Publicity for the consultation meeting(s) can be obtain by putting up posters at local venues, shops, surgeries and public notice boards, as well as delivering the invitations to all households.

An initial resident’s survey form and analysis spreadsheet has been provided see ‘97-InitialSurvey.doc’ and ‘98A-SurveyAnalysis.xls’.

7, Consult with any existing traders known to cold call within the zone

Traders who cold call in the area should see any notices displayed on public notice boards within the zone. In addition, local newspapers may include coverage about the creation of the zone and this is an opportunity to include an invitation for traders and residents to comment.

Any traders known to cold call locally should be individually approached to comment on the impact of the zone on their business.

Consultation may reveal the details of those traders cold calling within the zone and whose activities are considered acceptable and useful to residents. If such traders are identified then update the Know your rights booklet.

8, Produce and distribute the Residents Pack and arrange zone signage

Detailed information is included about the content of the Residents Pack has been include in the Organisers Pack. Some of the leaflets are available free if ordered through Croydon trading standards.

The cost of producing, printing, collation and delivery of the Residents Pack must be arranged and paid for by the zone organiser. An estimate of the cost has been made see ‘100-Costing.doc’.


Standard No Cold Calling Zone signage can be provided, at cost, and arranged through Croydon trading standards please complete and return form ‘99-NCCZ-Signs.doc’.

We can also provide information about how to obtain sponsorship to cover the zone set up costs.

9, Undertake a regular (annual) survey of households

Finding out if the zone has been effective and identifying new issues is important. It is suggested that an annual survey of residents is undertaken and the results compared with the initial survey. This will determine if the zone should sustained.

A resident’s survey form and analysis spreadsheet has been provided see ‘98-FollowupSurvey.doc’ and ‘98A-SurveyAnalysis.xls’.

Help and advice from Croydon trading standards

Whilst we have produced these guidance notes, the Organisers Pack and Residents Pack we are not ourselves able to undertake the detailed work to establish the zone.

However, we can help as follows:

• Advising and clarifying issues with the zone organiser • Attending consultation meetings • Providing information about zone sponsorship • Obtaining a map of the zone • Obtaining leaflets from TrustMark, Home Office, and BT • Arranging to put up zone signage • Responding to incident reports

Please contact Croydon trading standards at an early stage if you have any questions as to the steps to be taken to set up a zone.

[email protected]

020 8407 1311



Local crime Use this form to record instances of local crime relevant to the establishment of the NCCZ.

The Police Safer Neighbourhood Team (SNT) may be able to supply more detailed information. Also include newspaper reports and local knowledge.

Relevant crimes include: Distraction burglary, bogus callers (water, gas, electricity, home repairs etc), unsuccessful attempts leading to fear of crime.

Date Item

93-CrimeList.doc 1

No Cold Calling Zone - map

How to obtain a map of your zone.

Croydon Trading Standards will arrange to produce a map of the zone but requires the following information:

1, the list of roads covered by the zone (please use the MS Word document ’95-Roads.doc’ provided.

2, a photocopy of a local map clearly marked to show the outside boundary of the zone in black.

Example

Send above request to:

[email protected] Croydon Trading Standards Taberner House Park Lane Croydon, CR9 3BT

94-ZoneMap.doc 1

mailto:[email protected]

No Cold Calling Zone – signage

Signs alerting traders that they are entering a No Cold Calling Zone can be fixed to Croydon Council lighting columns (lamp posts) in the zone.

The signs, the format of which have been agreed with Police and are shown below, they are attached with special fittings to lighting columns by the council’s contractors. They are A4 in size about 210mm x 295mm (WxH) in size.

The signs are put 2.2 metres above the ground and are normally turned to face oncoming traffic unless requested otherwise.

The signs are normally only fixed to the first lighting column on the nearside of the road as encountered by a driver as they enter a zone.

To reduce signage clutter, only one sign per lighting column is allowed. For example, if a lighting column already has a Neighbourhood Watch sign affixed then a NCCZ sign would not be permitted. Please take this into account when requesting signage.

The cost of fitting signs within a zone is £25.00 each

The cost will have to be paid in advance and borne by the residents within the zone.

Please return this completed form together with a cheque to cover the cost to:

Croydon Trading Standards Taberner House Park Lane Croydon, CR9 3BT [email protected]

If you have any questions about the zone signage and cost please contact us on 020 8407 1311

A receipt for your cheque will be sent and a work order issued – it normally takes three weeks for the signs to be put up.

94A-NCCZ-Signs.doc 1

mailto:[email protected]

Request to fix No Call Calling Zones signs to lighting columns – (name) NCCZ

Height above ground level – X metres Sign to normally face on-coming traffic – unless stated otherwise

Each lighting column bears a unique identification number and it would be helpful if this can be provided.

Name of road Location of lighting column Lighting column ID

1 2 3 4 5 6 7 8 9 10

= TOTAL number of signs required

Zone organiser

Name Address Tel (daytime) Tel Email

Example of how to complete the above chart Name of road Location of lighting column Lighting

column ID 1 XYZ Road Outside no 23 123 2 XYZ Road Outside no 60 to face away from

oncoming traffic 24

2 = TOTAL number of signs required

94A-NCCZ-Signs.doc 2

No Cold Calling Zone

Name of zone: XXXX

List of roads within your zone Ref Name of road Number

of houses

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

TOTAL 0

Example of how to complete above form Ref Name of road Number

of houses

1 ABC road – odd numbers only 13 2 XYZ road – all houses 50 3 DEF street even side from 12 to 22 only 6

TOTAL 69

The number of houses doesn’t have to be exact but the more accurate the better.

95-RoadList.doc 1


Local vulnerable consumers Use this form to record information about vulnerable consumers within the zone.

Vulnerable consumers include:

Older residents People with disabilities Those who have a higher tendency to be misled Those who have been misled in the past

Local knowledge is one way to build an evidence base.

Date Note

Ward information from the national statistics database may be of use to work out the percentage of older residents.

http://neighbourhood.statistics.gov.uk

96-Consumers.doc 1

http://neighbourhood.statistics.gov.uk/

XXXX No Cold Calling Zone – residents survey - (date of survey)

It would be greatly appreciated if you completed this form and returned it to me at

>>>>>>(name + address)

Answers to the questions below will enable us work out if we need to establish the zone.

Q1. Are you male or female?

Male � Female � No Reply �

Q2. What is your age group?

Under 50 � 51 – 60 � 61 – 65 � 66 – 70 �

over 70 � no reply �

Q3. Have you been cold called in the last six months?

Yes � No � Don’t know/ � can’t remember � No Reply �

If yes, approximately how many times?

Once � Twice � 3 times �

4 or 5 times � 6 or more �

Q4. Did you buy anything or have any work carried out?

Yes � No � No reply �

Q5. Have certain traders cold called repeatedly?


Q6. Did you use the chain when answering the door?

Yes � No � Can’t remember � No reply �

Q7. Did you ask for and look closely at callers ID?


Q8. Would you feel more confident about sending doorstep sellers away if ‘No Cold Calling Zone’ signs were put up?


Q9. Do you know whom to contact for advice or assistance? Yes �

No � No reply �

Please use the space overleaf to make further comments:

97-InitialSurvey.doc 1

Residents initial survey evaluation XXXX No Cold Calling Zone

Q1 Q3 Cold called last 6 months Gender Don't know /

Response M / F <50 51-60 61-65 66-70 >70 Yes / No Cannot remember 1 2 3 4-5 6+ 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

example21 m 1 y 1 example22 F 1 d

Q2 Age bands How often

=========================================================================================== Use a new row for each response - leave cell blank if no response Insert '1' to indicate a cross/tick, 'Y' for yes, 'N' for no, 'D' for don't know, 'C' for cannot remember - u

===========================================================================================

Residents initial survey evaluation XXXX No Cold Calling Zone

Results Q2 Age band %age

0 0.0% =<50 1 4.5% =51-60 1 4.5% =61-65 0 0.0% =66-70 0 0.0% =>70

%age 1 4.5% =Male 1 4.5% =Female

20 90.9% =No reply 22 TOTAL

Q1 Gender


%age 1 4.5% =Yes 0 0.0% =No 1 4.5% =Don't know 0 0.0% =Cannot rem


0 =1 1 =2 0 =3 0 =4-5 0 =6+

Q3 Cold called

===========================================================================================

Q4 work Q6 use of chain Q8 more done confidence

Response Yes / No 1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

example21 n c y example22 y

Q5 repeat Q9 who to cold callers Cannot Cannot contact

Yes / No Yes / No remember Yes / No remember Yes / No Yes / No

y y n n y c n y

Q7 callers ID

1

2

3

4

5

6

7

8

9

10

11

12 13 14

15

16

17

18

19

20

example21

example22

=================================================================================================

use CAPS or lower case =================================================================================================

Results Q4 Work done %age

1 4.5% =Yes 0 0.0% =No 1 4.5% =Cannot rem


Q6 Use of Chain Q8 More Confidence %age %age

1 4.5% =Yes 1 4.5% =Yes 1 4.5% =No 1 4.5% =No

20 90.9% =No reply 20 90.9% =No reply 22 TOTAL 22 TOTAL

Q5 Repeat Cold Callers %age

1 4.5% =Yes 0 0.0% =No 1 4.5% =Cannot rem


Q7 Callers ID Q9 who to contact %age %age

1 4.5% =Yes 1 4.5% =Yes 1 4.5% =No 1 4.5% =No

20 90.9% =No reply 20 90.9% =No reply 22 TOTAL 22 TOTAL

=================================================================================================

Response COMMENTS 1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

example21

example22

Good idea to set up zone I have good neighbours who look after me

===============================

===============================

Results Number of comments

2

===============================

XXXX Cold Calling Zone – (Date of survey)

It would be greatly appreciated if you completed this form and returned it to me at

>>>>>>(name + address)

Answers to the questions below will enable us to measure the success of our zone.

Q1. Are you male or female?

Male � Female � No Reply �

Q2. What is your age group?

Under 50 � 51 – 60 � 61 – 65 � 66 – 70 �

over 70 � no reply �

Q3. Have you been cold called in the last six months?

Yes � No � Don’t know/ � can’t remember � No Reply �

If yes, approximately how many times?

Once � Twice � 3 times �

4 or 5 times � 6 or more times �

Q4. Did you buy anything or have any work carried out?


Q5. Have certain Traders cold called repeatedly?


Q6. Did you use the chain when answering the door?


Q7. Did you ask for and look closely at callers ID?


Q8. Are you displaying a ‘No Cold Calling’ Sticker on your door?


Q9. Do you feel that the sticker has helped reduce the number of cold calls you have received?


98-FollowupSurvey.doc 1

Q10. Do you feel more confident about sending doorstep sellers away since the ‘No Cold Calling’ signs were put up?


Q11. Do you feel street signs could have or have deterred uninvited salespeople?


Please use the space below to make comments:

Q12. Do you know whom to contact for advice or assistance? Yes �

No � No reply �

Q13. Do you feel that you and your home are safer since the ‘No Cold Calling’ signs were put up?


98-FollowupSurvey.doc 2


(date)

Dear Householder

It has long been established that rogue trading and distraction burglary are linked crimes and that criminals generally target the elderly and vulnerable.

Following an initial meeting between local householders, Croydon trading standards and Police I (NAME) have agreed to help establish and organise a No Cold Calling Zone for our area.

Most people who call at your door are genuine. Some however will arrive unannounced and try and trick their way into your home. Rogue traders may turn up as builders or gardeners and try and charge you large amounts of money for unnecessary or non-existent work.

I and your fellow householders would like to help stop this happening. The aim of the No Cold Calling Zone is to give you the confidence to say ‘No’ to unwanted and uninvited callers. Police and trading standards staff have also agreed to assist where possible when a resident feels they are unable to deal with unwanted callers.

The overall aim of the zone is to reduce the amount of distraction burglaries, rogue traders and unwanted salespeople in the area and I would very much welcome your support to establish it.

Experience in other parts of the country has shown that smaller zones are the most effective. We would like to include your road in the XXXX No Cold Calling Zone.

The zone itself consists of the area, shown on the map below. This will be identified to traders by signs on lampposts at the entrance to the zone.

All households within the zone will be provided with an advice pack to help deal with unwanted callers.

Obviously we cannot introduce the zone without listening to the views of local householders and traders. A consultation period is to take place from XXX to ZZZ when we would like to hear your views on the proposal.The dates and times of our ‘open house’ sessions are given below.

99-Invite.doc 1

The introduction of the zone already has the support of representatives of the local neighbourhood watch and the ???? Safer Neighbourhood Team but as this zone directly affects every household within it we would also like to know if you support the scheme. If the majority do then I propose to introduce the scheme.

Consultations Location – date – time Location – date - time

Alternatively you may wish to contact me or trading standards by post, e-mail or by telephone.

Zone organiser Trading standards Name Address Tel Email

Address Tel 020 8407 1311 Email: [email protected] k

I would also be happy to meet with individuals representing groups or roads.

Yours sincerely

XXXX

Map showing the proposed XXXX No Cold Calling Zone

example

99-Invite.doc 2

No Cold Calling Zone

Photocopying or digital copying can be carried out by most high street reprographic centres – costs are usually calculated on the basis of one original for example:

100 – 249 ~7p 250 – 499 ~5p 500+ ~4p Plus VAT Includes 80gsm white paper

A3 printing in colour on 160gsm ~ 44p + VAT A4 printing in colour on 160gsm ~ 22p + VAT

There may also be setting up charge if documents are supplied as Word or PDF files – typically £5 +VAT

(Savings could be made by presenting all pages together as one original and undertaking your own collation).

The costs below have been calculated the basis of multiple originals

Consultation costing Ref Item Pages A4

80gsm Notes Each

ex vat Cost £ for 100 (inc VAT)

Initial survey 1 Single sided 7p 8.23 Follow up survey 2 Double Sided 14p 16.46 Letter of invitation 2 Single sided 14p 16.43

Local A3 posters on 160gsm in colour

10 Single sided 44p 5.17 only 10 required

TOTAL £46.29

100-Costing.doc 1

Residents pack costing

Ref Item Pages A4 80gsm

Notes Each ex vat

Cost £ for 100 (inc VAT)

C4 Plain Recycled Envelopes, 100g/m², White

, Self Seal, 100 Pack

7p 8.21

0 Contents page 1 Single sided 7p 8.23 1 Letter of

introduction 1 Single sided 7p 8.23

2 Know your rights 14 Double Sided 66p 65.80 3 I do not buy at

door card x 2 25 8 per A4

160gsm paper in colour

7.5p 6.46

4 How to Beat the Free from Home Bogus Caller Office

5 Stop Chain Check sticker

Free from Home Office

6 Incident report sheet x 2

2 Single sided 14p 16.43

7 Trustmark leaflet 1 Can be printed as a double sided page of A4

Free from TrustMark if ordered via TSD

8 Buy with Confidence

2 Double sided 14p 16.43

9 Unwanted Sales calls

Free from BT

10 Map of Zone 1 Single sided 7p 8.23

TOTAL £138.02

Other costs

A4 Lighting columns signs – includes provision and erection.

About £ 25 each

100-Costing.doc 2

Documents

XXXX No Cold Calling Zone Organiser’s Pack - Contents · made see ‘100-Costing.doc’. 91-OrganisersIntroduction.doc 4 --XXXX No Cold Calling Zone ; NCCZ. No Cold Calling Zone