35
HUAWEI TECHNOLOGIES CO., LTD. www.huawei.com Y210 training course Terminal Service Department 2012-11

Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD. Y210 training course Terminal Service Department 2012-11

  • Upload
    others

  • View
    3

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD.

www.huawei.com

Y210 training course

Terminal Service Department

2012-11

Page 2: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 2

Content

2

1

4

3

5

Chapter 1 Y210 Product Introduction

Chapter 3 Operation skills

Chapter 2 Y210 Main Features

Chapter 4 Definition of Service Level

Chapter 5 About Technical Support

Page 3: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 3

Y210 ID

Page 4: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 4

Introduction

HUAWEI Y210 are Android 2.3 Mobile Phones

developed by Huawei. They are entry level 3.5” HVGA

smart phone, both have the same ID named Bravo.

They give you a good browsing and Video experiences

with the popular open OS android platform from

Google™, all in a thin touch phone. Y210-0100

support both WCDMA 900/2100 MHz and

GSM/GPRS/EDGE 850/900/1800/1900 MHz

frequency bands. Y210-0150 support both WCDMA

850/1900/2100 MHz and GSM/GPRS/EDGE

850/9001800/1900 MHz frequency bands.

Page 5: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 5

Introduction

Internet • Google Native browser

• Streaming Audio & Video

• Support more markup (XHTML/HTML/WML)

Media • 3.2 Mega pixel Camera

• Video recording and playback

• FM radio

Applications • GMS (like Google Mail, Google talk, Youtube )

• Google Maps

•Smart search Local & Internet

• Office & PDF reader: Document to Go

• Microsoft® Exchange Email solution

Display

3.5” 480x320 IPS with Capacitive Touch

sotf touch key

Auto rotate (G-sensor)

WiFi 802.11b/g/n /WiFi router

BT 2.1 (A2DP)

Micro USB (High Speed USB)

A-GPS/Compass

3.5mm audio jack

Connectivity

Frequency

1700mAh Li-ion battery

Battery

Core Value

1GHz CPU , HSDPA 7.2Mbps speed with

good performance

Download the product

description from 3MS

for more information

Marketing name:

HUAWEI Ascend Y 210

UMTS 900/2100MHz(Y210-0100)

UMTS 850/1900/2100MHz(Y210-0150)

HSDPA 7.2Mbps

Page 6: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 6

Content

2

1

4

3

5

Chapter 1 Y210 Product Introduction

Chapter 3 Operation skills

Chapter 2 Y210 Main Features

Chapter 4 Definition of Service Level

Chapter 5 About Technical Support

Page 7: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 7

3.5” HVGA full touch

1GHz CPU

Applications run on SD card

Wi-Fi router

Tethering over USB

Online updating

Power saving mode

5 seconds Fast power on

Y210-0100&Y210-0151 Main Features

Page 8: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 8

Hardware Specifications

Item Specifications Shape Bar-type LCD Size: 3.5 inch

Type: TFT touch-sensitive screen

Color: 262K colors

Resolution: 480×320

Dimensions 117 mm (L)×62 mm (W)×12.4 mm (T) Weight About125g (including the battery) Frequency band Y210-0010: W2100/W900, GSM900/1800/1900

Y210-0100: W2100/W900, GSM850/900/1800/1900

Y210-0151: W2100/W1900/W850, GSM850/900/1800/1900

Y210-0200: W2100/W900, GSM850/900/1800/1900

Y210-0251: W2100/W1900/W850, GSM850/900/1800/1900

Frequency ranges:

WCDMA 900 MHz: 880–915 MHz (uplink), 925–960 MHz (downlink)

WCDMA 2100 MHz: 1920–1980 MHz (uplink), 2110–2170 MHz (downlink)

WCDMA 1900 MHz: 1850–1910 MHz (uplink), 1930–1990 MHz (downlink)

WCDMA 850 MHz: 824–849 MHz (uplink), 869–894 MHz (downlink)

GSM 850 MHz: 824–849 MHz (uplink), 869–894 MHz (downlink)

GSM 900 MHz: 880–915 MHz (uplink), 925–960 MHz (downlink)

GSM 1800 MHz: 1710–1785 MHz (uplink), 1805–1880 MHz (downlink)

GSM 1900 MHz: 1850–1910 MHz (uplink), 1930–1990 MHz (downlink)

WCDMA = Wideband Code Division Multiple Access

Page 9: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 9

Hardware Specifications

Maximum transmit power

WCDMA: +24dBm (Power Class 3)

GSM/GPRS 850/900MHz: +33dBm (Power Class 4)

GSM/GPRS 1800MHz/1900MHz: +30dBm (Power Class 1)

Static sensitivity: WCDMA 850 MHz: better than –104.7 dBm/3.84 MHz

WCDMA 900 MHz: better than –103.7 dBm/3.84 MHz

WCDMA 1900 MHz: better than –104.7 dBm/3.84 MHz

WCDMA 2100 MHz: better than –106.7 dBm/3.84 MHz

GSM 850/900/1800/1900 MHz: better than –102 dBm/200 kHz

Network rate WCDMA: 384Kbit/s (UL), 384Kbit/s (DL)

HSDPA: 7.2Mbit/s

GPRS/EDGE: 118.4Kbit/s (UL), 236.8Kbit/s (DL)

SIM/USIM card interface

Standard 6-pin SIM card interface, supporting the 1.8/3V USIM card

External interface Standard Micro USB, microSD Card slot, headset

External memory support

microSD Card (up to 32GB)

Page 10: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 10

Hardware Specifications

Processor Qualcomm® MSM, 800 MHz, 3D Graphics Performance

Memory ROM: 512 MB

RAM: 256 MB

ROM User Available: 100 MB

Device control: Illuminated capacitive soft keys with haptic feedback

Physical Power and Volume Keys

GPS GPS/AGPS

Temperature Operating temperature: -10℃ ~ +45℃

Warehouse temperature: -20℃ ~ +50℃

Capability: 1700 mAh

Standby time (Depends on the user operation and network condition): Up to 300 hours (2G); Up to 400 hours (3G)

Talking time (Depends on the user operation and network condition): Up to 500 mins (2G); Up to 600 mins (3G)

Charging Time: 4.5hours from supplied charger

Relative humidity Working: 5% - 95%

Page 11: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 11

Hardware Specifications

Camera 2 MP FF Camera

Bluetooth Bluetooth 2.1 + EDR

A2DP stereo Bluetooth

Wi-Fi 802.11b//802.11n

USB USB2.0 High Speed

Power supply 100V-240V, 50/60Hz

Certification Y210-0100: CE, FCC, GCF, BQB, Wi-Fi, WHQL, RoHS, REACH

Y210-0151: FCC, BQB, Wi-Fi, WHQL, RoHS, REACH

Sensor Accelerometer

Page 12: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 12

Software Specifications

Operating system Android™ 2.3 (Gingerbread)

Input method Android keyboard

Browser Android Native Browser

Voice codec WCDMA: AMR-NB

GSM/GPRS: FR/EFR/HR/AMR-NB

Messaging SMS and MMS

Email POP3/IMAP/Exchange

Multi-media Audio Codec: MP3, , AMR-NB, AAC,AAC+, eAAC+, PCM, OGG Vorbis

Video Codec: H.263, H.264, MPEG-4

File Format: *.mp3, *.wav, *.ogg, *.mid, *.amr, *.mp4, *.3gp

Image Codec: PNG, GIF (Static only), JPEG, BMP

Image File Format: *.png, *.gif (Static only), *.jpg, *.bmp

Streaming media Audio Codec: AMR-NB, AAC, AAC+, eAAC+

Video Codec: H.263, H.264, MPEG-4

File Format: *.mp4, *.3gp

Page 13: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 13

Software Specifications

DRM OMA 1.0 Forward Lock

USB function Mass Storage

USB Tethering

Charging

STK/USAT Support STK/USAT

Camera & Video resolution

2MP:

Photo: Up to 1600*1200

Video: Up to 640×480

Photo and video Capture File Format: *.jpg

Recording File Format: *.mp4

Page 14: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 14

Software Specifications

Home screen Huawei Next Home UI

Tools Calculator/Note pad/Clock/Gallery/Calendar / FM Radio

Call services Voice call

Supplementary Services

Voice mail

Google mobile suite

Availability of Google applications, services, and features may vary according to your country or carrier.

Google Mail

Google Search & Search by voice

Google Talk

Google Maps

Google Calendar

Google News & Weather

YouTube

Android Market

Page 15: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 15

Content

2

1

4

3

5

Chapter 1 Y210-0100&Y210-0151 Product Introduction

Chapter 3 Operation skills

Chapter 2 Y210 Main Features

Chapter 4 Definition of Service Level

Chapter 5 About Technical Support

Page 16: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 16

Keys and ports

Y210 Operation Skills

Page 17: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 17

Operation Skills

Unlock Screen

Contacts Management

Edit Text

Messaging

Desktop Management

Online Update

Force update and system recovery

Page 18: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 18

Unlock Screen

Lock Screen:

·lightly press Power Key

·After delay time under idle status

Unlock Screen:

·Slide the unlock button from left to

right.

Page 19: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 19

Contacts Management

· Open Contacts, Press

MENU ,then you could

manage the contacts as

your favorite.

Page 20: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 20

Messaging

Open Messaging, you could see

messages as thread, spread

thread, long press one message,

you could do more actions as

picture showing

Page 21: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 21

Desktop Management

· In homesreen ,press menu key and

select Wallpaper ,you could change

the Wallpapers

· Long press application Icon ,you

could remove it to Recycle bin

· Long press application Icon ,you

could to move it to any position you

want.

Page 22: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD.

Online Update HOTA Firmware auto-update, easy & convenient for end-customer

Auto detect upgrade version

Resume downloading at breakpoint

Page 23: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD.

Force update and system recovery

1 Copy the upgrading document to dload file package.

Make sure your handset is power off. Insert the MICRO SD

card into the handset.

Pressing the VOLUME UP key and VOLUME DOWN key,

and then press the POWER key to power on the phone

and enter the Software Upgrade Mode.

2 Enter to Settings->Privacy>Factory data reset->Reset

phone->Erase everything,to reset to factory settings to

recovery the operation system.

Page 24: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 24

Content

2

1

4

3

5

Chapter 1 Y210 Product Introduction

Chapter 3 Operation skills

Chapter 2 Y210 Main Features

Chapter 4 Definition of Service Level

Chapter 5 About Technical Support

Page 25: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD.

Definition of Service Level

Page 26: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 26

Trouble shooting

Touch screen fault

Incoming Voice Display issues

Restart or Hang on Logo status

Page 27: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 27

Touch screen fault

Failures:

Touch screen disorder

Touch screen fault

Solution:

Reassembly

Replace Touch screen

Page 28: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 28

Incoming Voice

Failures:

No incoming audio

Bad voice quality

Low receiving volume

Solution:

Replace Receiver

Page 29: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 29

Display issues

Failures:

Lines missing

No display

Picture flop

Solution:

Update software first

Reassembly

Replace LCD

Page 30: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 30

Restart or Hang on Logo status

Failures:

Continually restart

Hang on logo status

Solution:

Force update software first

Replace CPU

Page 31: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 31

Appendix One: Accessories

* Different country have different accessories.

Number Item Quantity Remark

1 Handset 1 Mandatory

2 Battery 1 Mandatory

3 Travel Charger 1 Mandatory

4 USB cable 1 Mandatory

5 Quick Start Guide/ Safety Info 1 Mandatory

6 Micro SD card 1 Optional

7 Stereo earphone 1 Optional

8 Warranty card 1 Optional

9 Certificate Of Qualification

1 Optional

Page 32: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 32

Content

2

1

4

3

5

Chapter 1 Y210 Product Introduction

Chapter 3 Operation skills

Chapter 2 Y210 Main Features

Chapter 4 Definition of Service Level

Chapter 5 About Technical Support

Page 33: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 33

Appendix two: Technical Support

Huawei Device Official Website

http://www.huaweidevice.com

Huawei Device E-mail

E-mail: [email protected]

Huawei Device Forum

http://www.huaweidevice.com/cn/technicaIndex

.do

Page 34: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

HUAWEI TECHNOLOGIES CO., LTD. Page 34

Appendix three: Abbreviations

Abbreviations English

AMR Adaptive Multi-rate Codec

CS Circuit Switched Domain

DCS Digital Cellular System

PIN Personal Identification Number

PS Packet Switched Domain

PUK PIN Unblocking Key

SIM Subscriber Identity Module

USIM UMTS Subscriber Identity Module

WCDMA Wideband Code Division Multiple Access

Page 35: Y210 training course€¦ · HUAWEI TECHNOLOGIES CO., LTD.  Y210 training course Terminal Service Department 2012-11

47pt

30pt

反白

:

FrutigerNext LT Medium

: Arial

47pt

黑体

28pt

反白

细黑体

Thank You