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79Statewide Report 2017
The best things about this service were...
Your Experience of Service78
0 10020 40 60 800 10020 40 60 800 10020 40 60 80
Overall Experience
Respect
Safety and Fairness
Participation
Individuality
Information and Support
Making a Difference
Experience Scores by Domain 2017
2015 2016 20172015 2016 20172015 2016 2017
Community Bed BasedAdmitted ServicesCommunity Services
60
70
90
80
100
Queensland
Overall Experience Scores 2015–2017
2015 2016 2017
DeclinedCompleted
Survey Completion Rates
Your Experience of Service
My experience would have been better if…
81
84
78
84
85
73
75
80
85
84
80
84
70
72
85
90
88
88
87
75
73
61%
15%19%13%
5%
7%
4%
Community Bed Based
9%Admitted26%Community
66%
Surveys Completed
192Service
Episodes
1256
Sunshine CoastHospital and Health Service
Very Good or Excellent
Overall how would you rate your experience of care with this service
in the last 3 months?
...I was not involved much in my care plan.
...Individual lifestyle was taken more into consideration where don't 'fit' common ideals.
...More communication between care team and patient eg. explaining results of tests, discussing discharge plans etc.
...I think the outpatient system is a brilliant idea and is working for all stakeholders – patients, care workers and the state (i.e. cost)
...The team came and visited me! and I felt that there might be some hope for me!
...The fact that my husband has been involved in my treatment. The service has been very much geared to my wellbeing.
3.55Q23. The effect
the service had on your hopefulness
for the future
3.65Q24. The effect the service had on your ability to manage your day to day life
3.62Q25. The effect
the service had on your overall well-
being
3.65Q22. Convenience of the location for
you
3.62Q21. Development of a care plan with you that considered all of your needs
Lowest Scoring
Questions
4.44Q10. Your opinions about the involvement of family or friends in your care were respected
4.54Q6. Your individuality and values were respected
4.43Q2. Staff showed
respect for how you were feeling
4.42Q4. Your privacy was respected
4.45Q1. You felt
welcome at this service
Scale5 – Highest Score1 – Lowest Score
Highest Scoring
Questions
...Support and being given the responsibility for my own health. I am trusted.
...I was listened to better during my crisis points.
81Statewide Report 2017
What has been the most helpful thing about the services you and your child receive?
Additional comments...
What would improve services here?
Family of Youth80
1009080706050403020100
Overall Experience
Accessibility
Appropriateness of Care
Needs Were Met
General Satisfaction
Involvement in Care
Respect and Safety
Service Outcomes
Experience Scores by Domain 2017
60
70
80
90
100
Queensland
Overall Experience Scores 2015–2017
201720162015
DeclinedCompleted
Survey Completion Rates
Family of Youth
201720162015
84
75
83
85
85
82
90
68
201720162015Sunshine Coast
87%
Surveys Completed
30
Service Episodes
208
14%2%
20%
0.5%
Sunshine CoastHospital and Health Service
Agree or Strongly Agree
Overall, I am satisfied with the treatment my child receives
Sunshine Coast HHS received less than 10 completed Family of Youth surveys in 2016, therefore results have not been presented here.
Very pleased with the psychologist who worked with us.
Let more families know how to get help.
More flexible times to be seen.
More specific goals and interventions.
That my child is talking to someone.
Developing strategies to help my child cope with every day life situations.
The right people are available when we need them.
3.20Q21. I am satisfied with our family life
right now
3.30Q19. My child is doing better in school and/or work
3.37Q20. My child is better able to cope when things go wrong
3.30Q18. My child gets
along better with friends and other
people
3.50Q16. My child is
better at handling daily life
Lowest Scoring
Questions
4.30Q4. The people helping my child stick with us no matter what
4.48Q13. Staff respect my family's religious/spiritual beliefs
4.45Q6. I participate
in my child's treatment
4.70Q14. Staff speak with me in a way
that I understand
4.70Q12. Staff treat me with respect
Scale5 – Highest Score1 – Lowest Score
Highest Scoring
Questions