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Airport GuideYour Guide for Easily Discovering
Frankfurt Airport
All About Flights The most important information for passengers
– You can find a list of all of the airlines that operate at Frankfurt Airport on the monitors and posters in the terminals, on our website at www.frankfurt-airport.com, or in the FRA App.
– Please be at your flight’s departure gate at the time your airline has indicated for the start of boarding.
– You can find up-to-date information on the anticipated waiting times at the security checkpoints in the FRA App and at our information kiosks.
– You are entitled to use the fast lanes if your flight appears on the monitors at the security checkpoint.
–Information kiosks: Scan your boarding pass, and all the information relevant to your flight will be displayed (including terminal maps, shops, restaurants and lounges) in four different languages.
–Service Points: Our multilingual service staff will be happy to help you.
–Mobile Service Guides can be identified by their red uniforms.
– Frankfurt Airport App: Available for iOS & Android.
Do you need assistance?
Dangerous Goods– As opposed to hand luggage, lithium-metal
batteries containing up to 2 g of lithium and rechargeable lithium-ion batteries with up to 100 watt-hours may only be placed inside checked luggage if they are installed in an electronic device such as a laptop, tablet or camera (not loose).
Not allowed– Powerbanks, E-Cigarettes– Self-Balancing Scooters (Hoverboards)– Lighters (Gas, gasoline and Zippo-type lighters),
Matches
At the security checkpoint – Take advantage of the wait to unpack tablets, e-books, laptops
and other electronic devices and place them in a separate tray.
– After clearing the security check, consult the monitors to see if your boarding gate has been changed at the last minute.
– Passengers with a biometric passport (e-pass-port) or German ID card can use the automated border control system EasyPASS.
What may be packed in checked luggage?
Liquids– Liquids, gels, creams, pastes and aerosols only in indi-
vidual 100ml or smaller containers, which must be placed inside a transparent, reclosable 1-liter plastic bag.
– Only one bag is allowed per passenger.
Medications and special food (e.g. baby food)– You must prove that they will be needed during
the flight.– They do not need to be placed inside a plastic bag,
and the containers may be larger than 100 ml.
Duty-free articles– Duty-free liquids purchased at airports or on board
from airlines may be carried in a sealed duty-free bag together with the receipt (limited to one per passenger; may not be placed inside carry-on luggage).
Dangerous Goods– Lithium-metal batteries containing up to 2 g of
lithium and rechargeable lithium-ion batteries with up to 100 watt-hours
– E-Cigarettes– Powerbanks– Gas lighters/Matches (limited to one per passenger;
may not be placed inside carry-on luggage)
Not allowed – Dangerous items (Sharp or pointed items with
blades up to 6 cm long)– Sports equipment (golf clubs, ski poles, baseball
bats etc.)– Weapons (including components and imitations
such as play weapons)
For information on exceptions and possibilities for transporting other items or hazardous substances, please contact your airline or visit www.frankfurt-airport.com.
What can you carry into the aircraft cabin?
max.100 ml
– You’ll find information on your onward flight on the monitors at the arrival gate. Follow the signs to the indicated pier and gate and take the displayed walking times into account.
– You can obtain a boarding pass for your connecting flight (in case you don’t already have one) at your airline’s transfer counters (in Terminal 1 only), at the information counter at your departure gate, or (in the pre-security part of the terminal) at your airline’s check-in counter.
Baggage and security checks
– In most cases, your checked luggage will be automatically forwarded to your final destination. If not, you must collect it at the baggage claim and then recheck it.
– Depending on where you have arrived from and your final destination, you may have to clear another security and/or passport check.
– If you do any duty-free shopping, please follow the rules on carry-on items.
Relaxed Transfers
Service Highlights
T1 = Terminal 1
Your overview of all shops, restaurants, and services at Frankfurt Airport. You can get a printed copy at any of the brochure stands around the airport.
T2 = Terminal 2
Shopping & Dining Guide
TO GATES B
Tax Refund
Export
Confirmation
Bars &Restaurants
ATM
ATM
ATM
ATM
ATM
Sheraton
Street Level
ATM
ATM
ATM
ATM
1
2
ATM
ATM
ATM
AIRPORT CITY MALLSUBWAY
AIRPORT CITY MALLLOST & FOUND
TRAVELMARKET
TERMINAL 2VIA SKYLINE
GATES B41 – 43
GATES B30 – 33
GATES B24 – 28
GATES B44 – 48
GATES C2 – 9
GATES B20 – 2
3
GATES A11
– 25
GATES A26 – 42
GATES A50 – 69
„Puro Gusto“Italian Coffee Bar
Smoking Lounge
GAT
ES B
2 –
9
GATESB2 – 9
GATES B14 – 17B1
GATES
B60 – 63
GATES B19 B10 – 13
GATE C1
GATES A6 – 10
GATESA1 – 5
SECURITY CHECK SECURITY
CHECK
PASSPORT CONTROL
PASSPORT CONTROL
„Kuffler & Bucher“Restaurant
ConvenienceATM
„Cosi Asiate“Asian Restaurant
Upper Level: Bars & Restaurants with Airfield View
Upper Level
3
4
56
78
Lounge
Lounge
TAXI P TAXI P
TAXI PBUS
ADEPARTURES
BDEPARTURES
TUNNEL TO DEPARTURE GATES A, Z
SECURITY CHECK
PASSPORTCONTROL
GATES Z11
– 25
ZDEPARTURESUPPER LEVEL
TO GATES Z50 – 69
SECURITY CHECK
GATES Z50 – 69
DEPARTURES / ABFLUG ZUPPER LEVEL
DEPARTURES / ABFLUG ZUPPER LEVEL
CHECK-IN
C BA
CDEPARTURES
GAT
ES A
6 –
10
GATES B54 – 59
ACC AIRPORT CONFERENCE CENTERTRAINS
Electr
onics
Fine F
ood
Bags &
Access
ories
Currency
Exch
ange
Jewellery & Watches
Smokin
g
Lounge
Smokin
g
Lounge
Smokin
g
Lounge
Smokin
g
Lounge
Smoking Lounge
Smoking Lounge
Smokin
g
Lounge
Jew
elle
ry
& G
ifts
Jewellery & Gifts
Jewellery
„Goethe Bar“Bar & Restaurant
Accessories
Fashion, Shoes & Accessories
Kids
Con
cept
Jew
elle
ry &
W
atch
es
Fashion & Accessories Outdoor Fashion & Accessories Fashion &
Accessories Luggage &Accessories
Fashion, Ties, Shirts & Accessories
Fash
ion &
Access
ories
Fash
ion,
Shoes
&
Access
ories
Fashion, Shoes & Accessories
Fashion & Accessories
Fashion &Accessories
Shoes & Accessories Accessories
Socks, Tights & Accessories Men's Fashion & Accessories
Luggage, Gifts & Accessories
Tax Refund
Access
ories
Jewell
ery &
Watches
Fash
ion, Tights
& Access
ories
Duty Fre
e
Duty Free
Duty Fre
e
Duty Fre
e
Bags &
Access
ories
„Bey
ond“
Bar
„Itali
ssimo“
Italia
n Coffe
e Bar
„Nyk
ke &
Kokki“
Snac
k Bar
„Perf
ect D
ay“
Coffe
e Bar
„Hausbar“ Bar
„Hau
sman
n's“
Resta
urant
„Mondo Bianco“
Snack Bar
ConveniencePress / Books
„Coa“
Asian Fo
od
„Meyer Deli
Coffee Kitchen"
Fine Food Bar
„Heberer“
German
Bakery
„Perfect Day“Coffee, Snacks
„Puro Gusto“Italian Coffee Bar
Convenience
ConvenienceDuty Free
Shoes & Accessories
„Mey
er Deli
Coffee K
itchen
“
Fine F
ood Bar
„Scoom“ Snack Bar
„Lucalino"Italian
Restaurant
„Yuna"Asian Food
„Momento“Bar
Press / Books
Electronics
Press /
Books
Books
Press
/ Books
Luggag
e,
Bags &
Accesso
ries
Bags & Accessories
Fash
ion &
Access
ories
Beau
tySh
oes
Bags
&
Acc
esso
ries
Luggage, Gifts & Accessories
Currency Exchange/Tax Refund
Tax Refund
Tax
Refu
nd
Cur
renc
yEx
chan
ge
Currency
Exchange
Expo
rt
Con
firm
atio
n
Tax Refund
„Tangente“Bar
Optician & Sunglasses Bags & Accessories Beauty & Accessories
Sportswear &Accessories
Books / Press
„Käfer's“German Restaurant
„Bistrot Airport Frankfurt"Italian Restaurant
Fash
ion
&
Acc
esso
ries
Fash
ion
&
Acc
esso
ries
Accessories& Watches
Souve
nirs
„Meyer Deli Coffee Kitchen“Fine Food Bar
„Beyond“Bar
„Meyer Deli Coffee Kitchen"Fine Food Bar
Pharmacy
Con
veni
ence
Elec
tron
ics
Elec
tron
ics
& T
oys
„Cof
fee
Fello
ws“
Cof
fee
Bar
Book
s /
Pres
s
Electr
onics
Electr
onics
Toys
Souv
enirs
Luggage &Accessories
Airport Sightseeing
Tours
„Mini-Bar“Snack Bar
Press
/ Books
Wellness
Wellness
Bags & Accessories
Jewellery & Watches
Jewell
ery &
Watches
Jewell
ery &
Watches
Jewellery & Watches
Jew
elle
ry &
Wat
ches
Accessories Fashion & Accessories
Fashion
Convenience
Smoking
Lounge
SmokingLounge
Currency
Exchange/
Tax Refund
„Deli Bros“
Fine Food
Restaurant
Press, Books,
Media
Press, Books, Media
Electronics
Fashion &
Accessories
Press / Books
Press / Books
Convenience
Export
Confirmation
Tax Refund
Currency Exchange/ Tax Refund
Duty Free
Duty Free
Duty Free
Duty Free
Duty Free
„Deu
tsch“
German
Food
Access
ories
& Watc
hes
Bags,
Luggag
e
& Access
ories
Souve
nirs
„Coffe
e Fell
ows“
Coffee B
ar
Bags &
Access
ories
Electr
onics
Electr
onics
Books
/ Kitchen
& Living
Tax Refund
„Temaki Bar“
Sushi Bar
Pharm
acy
Convenien
ce
Fash
ion&
Access
ories
Duty Fre
ePre
ss / Books Fine Food
Jewellery& Watches
„Lucu
llus“
Italia
n Resta
urant
„The Bar“Bar
Lounge
Accessories
Tax Refund
„Reingold Bar“Snack Bar
SouvenirsGifts & Electronics
Bags & Accessories
Smoking Lounge
Smoking Lounge
Wellness ConvenienceDuty Free
Tax R
efund
Tax Refund
Export Confirmation
„Heberer“
German
Bakery
Bags & Accessories
„Mishba"Mexican
Food
ATM
Bags & Accessories
TO GATES B
Tax Refund
Export
Confirmation
Bars &Restaurants
ATM
ATM
ATM
ATM
ATM
Sheraton
Street Level
ATM
ATM
ATM
ATM
1
2
ATM
ATM
ATM
AIRPORT CITY MALLSUBWAY
AIRPORT CITY MALLLOST & FOUND
TRAVELMARKET
TERMINAL 2VIA SKYLINE
GATES B41 – 43
GATES B30 – 33
GATES B24 – 28
GATES B44 – 48
GATES C2 – 9
GATES B20 – 2
3
GATES A11
– 25
GATES A26 – 42
GATES A50 – 69
„Puro Gusto“Italian Coffee Bar
Smoking Lounge
GAT
ES B
2 –
9
GATESB2 – 9
GATES B14 – 17B1
GATES
B60 – 63
GATES B19 B10 – 13
GATE C1
GATES A6 – 10
GATESA1 – 5
SECURITY CHECK SECURITY
CHECK
PASSPORT CONTROL
PASSPORT CONTROL
„Kuffler & Bucher“Restaurant
ConvenienceATM
„Cosi Asiate“Asian Restaurant
Upper Level: Bars & Restaurants with Airfield View
Upper Level
3
4
56
78
Lounge
Lounge
TAXI P TAXI P
TAXI PBUS
ADEPARTURES
BDEPARTURES
TUNNEL TO DEPARTURE GATES A, Z
SECURITY CHECK
PASSPORTCONTROL
GATES Z11
– 25
ZDEPARTURESUPPER LEVEL
TO GATES Z50 – 69
SECURITY CHECK
GATES Z50 – 69
DEPARTURES / ABFLUG ZUPPER LEVEL
DEPARTURES / ABFLUG ZUPPER LEVEL
CHECK-IN
C BA
CDEPARTURES
GAT
ES A
6 –
10
GATES B54 – 59
ACC AIRPORT CONFERENCE CENTERTRAINS
Electr
onics
Fine F
ood
Bags &
Access
ories
Currency
Exch
ange
Jewellery & Watches
Smokin
g
Lounge
Smokin
g
Lounge
Smokin
g
Lounge
Smokin
g
Lounge
Smoking Lounge
Smoking Lounge
Smokin
g
Lounge
Jew
elle
ry
& G
ifts
Jewellery & Gifts
Jewellery
„Goethe Bar“Bar & Restaurant
Accessories
Fashion, Shoes & Accessories
Kids
Con
cept
Jew
elle
ry &
W
atch
es
Fashion & Accessories Outdoor Fashion & Accessories Fashion &
Accessories Luggage &Accessories
Fashion, Ties, Shirts & Accessories
Fash
ion &
Access
ories
Fash
ion,
Shoes
&
Access
ories
Fashion, Shoes & Accessories
Fashion & Accessories
Fashion &Accessories
Shoes & Accessories Accessories
Socks, Tights & Accessories Men's Fashion & Accessories
Luggage, Gifts & Accessories
Tax Refund
Access
ories
Jewell
ery &
Watches
Fash
ion, Tights
& Access
ories
Duty Fre
e
Duty Free
Duty Fre
e
Duty Fre
e
Bags &
Access
ories
„Bey
ond“
Bar
„Itali
ssimo“
Italia
n Coffe
e Bar
„Nyk
ke &
Kokki“
Snac
k Bar
„Perf
ect D
ay“
Coffe
e Bar
„Hausbar“ Bar
„Hau
sman
n's“
Resta
urant
„Mondo Bianco“
Snack Bar
ConveniencePress / Books
„Coa“
Asian Fo
od
„Meyer Deli
Coffee Kitchen"
Fine Food Bar
„Heberer“
German
Bakery
„Perfect Day“Coffee, Snacks
„Puro Gusto“Italian Coffee Bar
Convenience
ConvenienceDuty Free
Shoes & Accessories
„Mey
er Deli
Coffee K
itchen
“
Fine F
ood Bar
„Scoom“ Snack Bar
„Lucalino"Italian
Restaurant
„Yuna"Asian Food
„Momento“Bar
Press / Books
Electronics
Press /
Books
Books
Press
/ Books
Luggag
e,
Bags &
Accesso
ries
Bags & Accessories
Fash
ion &
Access
ories
Beau
tySh
oes
Bags
&
Acc
esso
ries
Luggage, Gifts & Accessories
Currency Exchange/Tax Refund
Tax Refund
Tax
Refu
nd
Cur
renc
yEx
chan
ge
Currency
Exchange
Expo
rt
Con
firm
atio
n
Tax Refund
„Tangente“Bar
Optician & Sunglasses Bags & Accessories Beauty & Accessories
Sportswear &Accessories
Books / Press
„Käfer's“German Restaurant
„Bistrot Airport Frankfurt"Italian Restaurant
Fash
ion
&
Acc
esso
ries
Fash
ion
&
Acc
esso
ries
Accessories& Watches
Souve
nirs
„Meyer Deli Coffee Kitchen“Fine Food Bar
„Beyond“Bar
„Meyer Deli Coffee Kitchen"Fine Food Bar
Pharmacy
Con
veni
ence
Elec
tron
ics
Elec
tron
ics
& T
oys
„Cof
fee
Fello
ws“
Cof
fee
Bar
Book
s /
Pres
s
Electr
onics
Electr
onics
Toys
Souv
enirs
Luggage &Accessories
Airport Sightseeing
Tours
„Mini-Bar“Snack Bar
Press
/ Books
Wellness
Wellness
Bags & Accessories
Jewellery & Watches
Jewell
ery &
Watches
Jewell
ery &
Watches
Jewellery & Watches
Jew
elle
ry &
Wat
ches
Accessories Fashion & Accessories
Fashion
Convenience
Smoking
Lounge
SmokingLounge
Currency
Exchange/
Tax Refund
„Deli Bros“
Fine Food
Restaurant
Press, Books,
Media
Press, Books, Media
Electronics
Fashion &
Accessories
Press / Books
Press / Books
Convenience
Export
Confirmation
Tax Refund
Currency Exchange/ Tax Refund
Duty Free
Duty Free
Duty Free
Duty Free
Duty Free
„Deu
tsch“
German
Food
Access
ories
& Watc
hes
Bags,
Luggag
e
& Access
ories
Souve
nirs
„Coffe
e Fell
ows“
Coffee B
ar
Bags &
Access
ories
Electr
onics
Electr
onics
Books
/ Kitchen
& Living
Tax Refund
„Temaki Bar“
Sushi Bar
Pharm
acy
Convenien
ce
Fash
ion&
Access
ories
Duty Fre
ePre
ss / Books Fine Food
Jewellery& Watches
„Lucu
llus“
Italia
n Resta
urant
„The Bar“Bar
Lounge
Accessories
Tax Refund
„Reingold Bar“Snack Bar
SouvenirsGifts & Electronics
Bags & Accessories
Smoking Lounge
Smoking Lounge
Wellness ConvenienceDuty Free
Tax R
efund
Tax Refund
Export Confirmation
„Heberer“
German
Bakery
Bags & Accessories
„Mishba"Mexican
Food
ATM
Bags & Accessories
FRA App
Baggage wrappingT1 and T2 at the luggage storage
facilities in T1 and T2 and at the
mobile luggage plastic wrapping
stations in Concourses B and D
Chapels and Prayer Rooms T1 and T2 To find the worshipping
rooms for Christians, Jews and Mus-
lims, consult the FRA App, the airport
website, or an information kiosk.
Free use of strollers T1, Service Point in public area B and
Information 10 in transit area B
T2, Service Point between areas D
and E
Gaming WorldsT1, near Gate A52 and Z56
T2, near Gate D23
Leisure zonesT1, at Gate A26, A50, B20, B43
and Z11
T2, at Gate D1 und E2
Lost & FoundT1, area A, level 0, Airport City Mall
Luxx LoungeT1, public area C, level 3
Movie WorldsT1, near Gate A58, Z58 and B42
My Airport GuideGuide and porter services can be
booked at: https://serviceshop.flug-
hafen-frankfurt.de/en or
+49 69 690-25200
MY CLOUD Transit HotelT1, at Gate Z25
PharmacyT1, area B, level 2, Shopping
Boulevard and near Gate Z13
T2, area D/E, level 3, Shopping Plaza
Play areasT1, near Gate A50, Z24, Z50, B22
and C16
T2, at Gate D1, E4 and in the public
area at McDonalds
Quiet RoomT1, at Gate Z11
Rooftop open air deckT1, Located above Gate B42
SkyLoungeT2, at Gate D8
Yoga roomsT1, at C14-16 / T2, at D1-4
For help finding services, you can also use the navi- gation function
of the FRA App.
© Fraport AG Frankfurt Airport Services Worldwide 06/19
GepäckausgabeBaggage claim
SkyLine
Information
TreffpunktMeeting point
FernbahnhofLong-distance trains
RegionalbahnhofRegional trains
DB Service Center
BahnhofTrain station
The Squaire
BesucherterrasseVisitor‘s terrace
Shopping
Restaurants
KontrollstellenBorder or security controls
Terminal 1 LandseiteTerminal 1 landside
Terminal 1 LuftseiteTerminal 1 airside
Terminal 2 LuftseiteTerminal 2 airside
Terminal 2 LandseiteTerminal 2 landside
ParkenCar park
MietwagenCar rental
BusbahnhofBus station
FernbusseCoaches
Medizinische DiensteMedical services
ApothekePharmacy
FundbüroLost & found
LegendeKey
Ebene 3 AbflugLevel 3 Departures
Ebene 4 SkyLineLevel 4
Ebene 1 AnkunftLevel 1 Arrivals
Ebene 0 Regionalbahnhof Level 0 Regional trains
FernbahnhofLong-distance trains
Ebene 2 Abflug, AnkunftLevel 2 Departures, Arrivals
AbflugringDepartures Kerbside
AnkunftsbogenArrivals Kerbside
A,Z
Shuttle Bus: Terminal
Shuttle Bus, Parkplatz und FernbusseShuttle bus, car park and coaches
Übergang zu Ebene 3 Footbridge to Level 3
zu The Squaireto The Squaire
BusbahnhofBus station
VerbindungstunnelConnecting tunnel
SkyLine zu Terminal SkyLine to
zu Ebene 2 to Level 2
FernbahnhofLong-distance trains
Übergang zu The Squaire Footbridge to The Squaire
zu Ebene 1to Level 1
für Shuttle Bus zufor shuttle bus to
Shuttle Bus: Terminal
SkyLine
FernbahnhofLong-distance trains
999 901Check-in
Shopping Avenue
Airport City Mall
Food Plaza
Shopping Plaza
Shopping Boulevard
BC
DE
A
The Squaire
899 800Check-in
789 700Check-in
697 300Check-in
299 50Check-in
S1 3S1 3
T4 7T4 7
Gates A 1 69
Gates Z11 69
Gates E 2 13
Gates E 21 26 Gates D 21 49
Gates D 1 20
Gates D 50 59
Gates C 2 6
Gates C 13 20
Gate C 1
Gates B 1 19
Gates B 20 63
Terminal TerminalGates Gates A, B, C, ZD, E
neuer Plan
Useful Contact Data
Fraport Communication CenterYou can obtain general information and information on flights atPhone: +49 180-6 FRAINFO [+49 180 6372-4636]*
Lost & Found, Phone: +49 69 690-66359
Police, Phone: +49 69 755-11900
Emergencies/medical careIf you have an acute emergency, call 112 from any public phone inside the airport or +49 69 690-112 from a cell or external phone.
Airport clinic, emergency medical facility, vaccinations for travelersPhone: +49 69 690-66767Information at: www.fraport.com/airport-clinicTerminal 1, arrivals level
Christian Social Service for PassengersSupport for all passengers in needTerminal 1 C, opposite of entrance 8, room 200.2039 & 2029Phone: +49 69 690-50201 or - 47131
Social Media,
Internet, frankfurt-airport.com
Fraport AGFrankfurt Airport Services Worldwide60547 Frankfurt am Main
* €0.20 per call from a German landline phone; up to €0.60 per call from a German mobile phone Th
is b
roch
ure
was
pub
lishe
d in
July
201
9, F
TU-V
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affic
Dev
elop
men
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