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Getting around LondonYour guide to accessibility
Transport for London
Key to symbols
Access withoutescalators or steps
Access via lift(s)
Access via ramp(please be aware thatsome ramps are steep)
Escalators
1-5 steps
6-15 steps
More than 15 steps
Platform to Tube trainstep height:= level to 100mm
= 100mm to 200mm
= 200mm to 300mmNote: a minus sign indicatesa step down into the train.This information is notgiven for those Tube stationsat which it is not possible tocatch a train or change trainwithout using stairs or escalators
Direction of escalatorsor steps (both directionsunless indicated by arrow)
Toilets in stations,suitable for wheelchair users
Toilets in stations
Baby change facilities
London TravelInformation Centre
Parking
Interchange withUnderground
Interchange with DLR
Bus station at this location
Interchange withNational Rail trains
Interchange withRiverboat services
Taxi rank
A
BC
The key to symbols on the opposite page explainsthe symbols that we have used to conveyaccessibility information for Tube stations, DLRstations and Riverboat piers on the Thames. The accessibility information itself is given within thesections of this guide devoted to the Tube, DLR andRiver Services.
The key has been placed on this page so that it iseasy for you to refer to it when viewing theaccessibility information for these stations and piers.
Contents
Introduction ....................................................page 3
Buses ..............................................................page 7
Tube ................................................................page 15
Assisted public transport ................................page 85
Taxis and private hire........................................page 91
Journey Planner ..............................................page 95
Interactive Journey Map ..................................page 98
Freedom Pass ..................................................page 101
Coaches ..........................................................page 109
Trams ..............................................................page 113
Riverboats ........................................................page 119
Docklands Light Railway ..................................page 131
Trains ..............................................................page 141
Information for disabled drivers, including exemption from the Congestion Charge ..........page 144
Guides for people with learning difficulties ......page 146
2 3
IntroductionUsing public transport for the first time – the first time ever, or after years of inabilityand exclusion – is joyous and liberating.
If you have ever found it difficult – or even impossible –to use public transport in London, then this guide is foryou. It shows you how much easier it is becoming toget around London, and we hope that this encouragesyou to make use of the many forms of public transportavailable, including assisted public transport. If you arealready a regular or occasional user of public transport,we hope that this guide will help you to make evenmore of the options available.
To start with here are some facts:
All 8,000 buses in London are now low-floor,wheelchair accessible vehicles, opening up the wholecity to wheelchair users and other people who havepreviously found it impossible to use buses. From2008, buses will have audio/visual next stopinformation, as will bus stops, adding to the ease withwhich all customers can use buses. Additionally,wheelchair users are entitled to free travel on busesand Tubes.
Various forms of assisted public transport have beenset up specifically for people to whom buses and Tubespresent barriers. Over two million journeys a year aremade using these services, which are subsidised andtherefore relatively affordable.
A growing number of Tube stations have step-freeaccess from street level to platforms, and from 2012half of all journeys that people that want to make onthe Tube will be wheelchair accessible.
Mayor’s IntroductionI am delighted to introduce this new guide, whichbrings together all the information you need to planand make journeys by public transport withinLondon. We have taken care to make the guide easyto use, and we are most grateful to SCOPE, whoseassistance in preparing the guide has been invaluable.
Getting around London by public transport has neverbeen easier or more accessible. All buses in Londonare low-floor vehicles, meaning that they areaccessible to all customers, including wheelchairusers. The Tube network, meanwhile, has a growingnumber of step-free stations, and that number willcontinue to rise. There are also some excellentassisted public transport options for people towhom buses and Tubes present barriers.
Things are continuing to improve all the time, thanksto the £10bn investment programme under way. By 2010, a quarter of all Tube stations will have step-free access from street level to platforms, and 230 stations will have been modernised orrefurbished. We are also working hard to improve bus stations, so that you benefit from better waitingfacilities and more comfortable journeys.
I hope that this guide improves your experience ofusing public transport in London, and I look forwardto making London even more accessible to all in thecoming years.
Ken Livingstone, Mayor of London
54
The guide explains how to use each mode of publictransport, one by one. For the Tube and Docklands LightRailway, we have provided alphabetical lists of allstations, complete with concise information onaccessibility, interchange with other modes, and stationfacilities. For riverboat services, we have provided a listof all operational piers on the River Thames in Londonthat are served by riverboats, complete with informationon accessibility, interchange with other modes, and pier facilities.
The guide includes information on Freedom Pass, a scheme that allows free travel around London forpeople over 60 and eligible disabled people. Alsoincluded are full explanations of Journey Planner and the Interactive Journey Map. These two facilities on theTransport for London website allow you to plan journeysand check station information with your own accessrequirements in mind.
We have included the following maps for ease of reference:
• Freedom Pass network
• Key bus routes in central London
• Tramlink map
• River map
• Tube map, including Docklands Light Railway
• Victoria Coach Station plan.
All of these maps are correct as of January 2007. Pleasebe aware that as transport services change, these mapswill also need to change. You can always request themost up-to-date edition of all maps produced by TfL viaour 24 hour travel information helpline: 020 7222 1234.
Journey Planner on the TfL website (tfl.gov.uk)enables you to plan journeys that are specificallytailored to your own mobility requirements.
Disabled and older people with a Freedom Pass areentitled to free travel on buses and Tubes. Childrenand young people under the age of 18 in full-timeeducation are also entitled to free travel on buses and trams.
These are just some of the things the Mayor andTransport for London have done to remove barriers to our use of public transport. This booklet goes intodetail about all of them, and more. We know thateverything’s not perfect, but it’s getting better andbetter. London is fast becoming one of the mostaccessible cities in the world, and we hope that thisguide helps you to make the most of the transportoptions available to you.
Bryan Heiser, Special Adviser to the TfL Board
Kirsten Hearn, TfL Board Member
7tfl.gov.uk6
Buse
s
Buses
Buses are a highly accessible way to travel aroundLondon. All of London’s 8,000 buses are now low-floor,wheelchair accessible vehicles. The ramps on all busesmust be in full working order at all times. Any bus with adefective ramp is taken out of service, so you areassured of full accessibility at all times.
Wheelchair users are entitled to free travel on buses, asare Freedom Pass holders (see page 101 for fullinformation). Children and young people under the ageof 18 in full-time education are also entitled to freetravel on buses.
Journeys by bus and/or other modes of transport can be planned on-line using Journey Planner on the TfLwebsite: tfl.gov.uk (see pages 95 to 97 for fullinformation). Journey Planner enables you to planjourneys that do not involve the use of stairs, lifts orescalators.
If you do not have access to the internet, up-to-dateinformation about bus routes, timetables and fares isavailable by calling the 24 hour travel informationhelpline 020 7222 1234.
8
HARLESDENHARLESDEN
River Thames
WEMBLEYWEMBLEY
KENSINGTONKENSINGTON
ISLINGTONISLINGTON
TOTTENHAMTOTTENHAM
CAMDENCAMDENTOWNTOWN
HACKNEYHACKNEY
WESTWESTENDEND
BRIXTONBRIXTON
CITYCITY
91
Kinfor
Euston RoadBritish Library
UniversityCollegeHospital
ren StreetStation
Gower Street
tenham Courtad Station
Russell Square fo
Holborn Station
Aldwych for Covent Ga
Charing CrossStation
Strand
Trafalgar SquareWhitehall
Waterloo Bridgefor IMAX Cinema. Londonand South Bank Arts Com
Waterloo Station
Elephant & Castle
Walworth Ro
Lambeth NorthStation
Imperial War Museum
EUSTON ROAD
EV
ER
SH
OLT
ST
RE
ET
CH
UR
CH
WA
Y
DORICWAY
SQU
AR
E
TAV
I S T OC
K
GO
RD
ON
STREET
MELTO
NSTR
EET
B
M
LH
F
ED
GC
A
AZ
NK
P
EUSTONSTATION
EustonSquareStation
Lettered bus stop
Underground station
National Rail
London TravelInformation Centre 8.6.06
Euston SquareGardens
tfl.gov.uk
Bus spider maps
If you have access to the internet, you can view bus‘spider’ maps on the Transport for London website:tfl.gov.uk. These diagrammatic maps illustrate the fullrange of bus routes that serve areas throughout London.
London Buses
9tfl.gov.uk
Using buses
All buses are low-floor vehicles (excluding Heritagebuses on routes 9 and 15), which means that they arelowered to street level when the bus stops and thedoors open. This enables all customers, including peopleusing wheelchairs, people with buggies, people withassistance dogs, and people with other mobilityimpairments, to get on and off buses easily*.
Every bus also has a retractable ramp, which connectsthe floor of the bus directly with the pavement, makingaccess possible for wheelchair users. If you’re unable toboard a bus because of a broken ramp, please wait forthe next one, and tell Customer Services as soon aspossible on 0845 300 7000.
London Buses
* The wheelchair space on buses cannot take a wheelchair bigger than 70cm in width and 120cm in length.
10 tfl.gov.uk
Passengers using wheelchairs
On all buses, there is room for one person using awheelchair. Wheelchairs can be accommodated up toa size of 70cm wide by 120cm long.
On most buses you’ll be boarding at the centredoors, where the ramp is located, so you might findit easier to position yourself a little way along thepavement, before the stop, to allow the driver to seeyou sooner.
When boarding the bus, the front doors will stayclosed so passengers getting on don’t obstruct youas you board. The centre doors will open sopassengers can get off. The centre doors will then beclosed and the wheelchair ramp extended. Once thecentre doors are opened, it’s safe for you to boardthe bus. It’s best to board forward as it makes iteasier to position yourself once on board.
Once on board, position yourself in the wheelchairspace, with your back against the backrest and yourbrake on, to make sure your chair doesn’t movewhen the bus does.
To leave the bus, press thebutton with the wheelchairsymbol on it, next to thewheelchair space, shortlybefore your stop.
London Buses
11tfl.gov.uk
This button has a distinct sound and a light will appearon the driver’s dashboard to let him know yours is thenext stop. The bus will pull in close to the kerb. Thefront doors will stay closed to give you time to get off.The centre doors will open so other passengers can getoff. The centre doors will close and the driver will extendthe ramp. The centre doors will reopen so you can leavethe bus. If, however, the ramp goes out of service afteryou have boarded, it is the responsibility of the busoperator to ensure that you can leave the bus safely.
Passengers with buggies
Low-floor buses are designed to allow buggies to remainunfolded in the wheelchair space. Please make sure thatbuggies are safely positioned within the designated area.For everyone’s comfort and safety, unfolded buggiescannot travel in the gangway.
London Buses
12
Wheelchair users have priority over everyone else for useof the wheelchair space, since this is the only place inwhich they can travel safely. If someone in a wheelchairwishes to board, and the wheelchair space is occupiedby buggies, buggy users will be asked to fold them andput them in the luggage space or keep them by their side.
If you use a buggy, you should be able to board any low-floor bus unless (in the driver’s opinion) it is socrowded that there is no room for you to travel safely.You will only be refused admittance when it is absolutelynecessary. No-one already travelling will be asked to getoff the bus.
Buggies that are too wide to be wheeled into the bus via the front door must be folded. Buggy users are notallowed to board through the centre doors of dual-door buses.
Passengers with assistance dogsThere is no limit on the number of assistance dogs thebus driver can allow on the bus, as long as there isspace. London Buses welcome all assistance dogs,including guide dogs, hearing dogs, fetch and carry dogs,mental health companion dogs, and dogs that can sensewhen their owner is about to have an epileptic fit. All weask is that your dog doesn’t block the gangway.
London Buses
tfl.gov.uk 24
139
390
15
23
738
274
910
188
2311
11
453
153
14
139
159
74
14
74
274
RV1
RV1
139 13
24
10
15373
8
15
188
12159 453
12
390
38
38
WestminsterCathedral
HorseGuards
AdmiraltyArch
Eros
ImperialWar Museum
RoyalFestival Hall
Nelson’sColumn
Harrods
AlbertMemorial
RoyalMews
BuckinghamPalace
LondonZoo
Madame Tussaud’s
Royal NationalTheatre
WestminsterAbbey
Houses ofParliament
BritishMuseum
Sadler’s WellsTheatre
TelecomTower
St. Paul’sCathedralRoyal Courts
of Justice
TowerBridgeHMS Belfast
Tower ofLondon
Cleopatra’s Needle
St. James’sPalace
WellingtonArch
RoyalAcademy
NationalGallery
Victoria &Albert Museum
ScienceMuseum
NaturalHistory
Museum
BarbicanCentre
MarbleArch
CoventGarden
London Eye
GlobeTheatre
River T
hames
Camden LockMarket
LondonCanal Museum
Pollock’sToy Museum
Museum
Museumof LondonMuseum
Tate ModernGallery
GreenPark
St. James’sPark
HydePark
Regent’s Park
KensingtonGardens
Regent Street
PiccadillyCircus
Oxford StreetWardour Street
Victoria StreetNew Scotland Yard
Westminster
Victoria Station
Belgrave Road
Pimlico Grosvenor Road
VictoriaCoach Station
Sloane Square
Waterloo
Elephant & Castle
Kennington Road
to Streatham
FleetStreet
to Dulwich
Walworth RoadCuming Museumand Library
Aldwych
Berkeley Square
KingswayTemple of Mithras
Ludgate Circusfor City Thameslink
St. Paul’sCathedral
Mansion House
CannonStreet
Monument
Tower Hill
Green ParkStation
BondStreetMarble
Arch
LancasterGate
Queensway
Notting HillGate
Edgware Road
KnightsbridgeRoyal
Albert Hall
to Hammersmith
PaddingtonStation
Ladbroke Grove
Westbourne Park Station
to Golders Green
Baker Street andGloucester Place
to West Hampstead
Lord’s CricketGround
Lisson Grove
Hyde ParkCorner
LeicesterSquare
RussellSquare
to Hampstead Heath
Goodge Streetand Gower Street
Warren Streetand Euston Square
EustonStation
King’s CrossSt. Pancras
Islington AngelMornington Crescent
Camden Town
HolbornStation
ChanceryLane
Holborn Viaductfor City Thameslink
Bank
York WayAgar Grove
to Seven Sisters
Essex Road Station
Liverpool StreetStation
to Bow
toBlackwall
Tottenham CourtRoad Station
to NorthGreenwich
Shoreditch
Ladbroke Grove Sainsbury’s
Westminster Pier
Savoy Pier
Festival Pier
OxfordCircus
CambridgeCircus
St. JohnStreet
BarbicanStation
Moorgate
toFinsburyPark
CamdenRoad
CaledonianRoad
ShaftesburyAvenue
The Zoo
Trafalgar Squarefor Charing Cross
Chelsea
to Fulham Broadway
to Putney Heath
SouthKensington
to Putney
Park Lane
WestminsterCathedral
UpperGround
TowerGateway
TateModern
London BridgeDuke Street Hill
Blackfriars Pier
Bankside Pier
Tower Pier
London BridgeCity Pier
Gt. PortlandStreet
MaryleboneStation
toDeptford
Tower BridgeRoad
to Archway
to ClaptonPond
NewBondStreet
Route 8Route 9*Route 10Route 11Route 12Route 13Route 14Route 15*Route 23Route 24Route 38Route 73Route 74Route 139Route 153Route 159Route 188Route 274Route 390Route 453Route RV1
* Heritage Routemasterbuses are used on partsof routes 9 and 15
Key bus routes in central London
KeyUnderground interchange
National Rail interchange
Docklands Light Railwayinterchange
Eurostar interchange
London River Servicesinterchange
15tfl.gov.uk
Tube
A major investment programme is underway, deliveringsubstantially improved access to Tube stations andtrains. Eleven new stations on the Jubilee Line Extensionhave opened, all with step-free access and almost levelaccess between the platform and trains on the JubileeLine. Lifts across the Tube network are being improved.Station reconstruction schemes are also helping totransform access to Tube services.
There are 274 Tube stations, on 12 lines. By 2020, over100 stations will have step-free access. Within thecentral area, many of the busiest stations will have beensubstantially enlarged or rebuilt to our latest standards.There will be level access to and from Tube trains,throughout the length of each platform whereverpossible.
We ask you to bear with us while these improvementsare being made. At present, many Tube stations remainaccessible only to customers who are able to use stairsor escalators. To help you plan your journeys by Tube,we have included a Tube map on page 83. We have alsoincluded a comprehensive guide to Tube stations (pages22 to 82), which includes descriptions of access to tickethalls and platforms, and interchange between Tube lines.
Tube
14
16 tfl.gov.uk
Underground
Journeys by Tube and/or other modes of transport can be planned on-line using Journey Planner on theTfL website: tfl.gov.uk. Journey Planner allows youto plan journeys that do not involve the use of stairs,lifts or escalators (see pages 95 to 97 for fullinformation).
The Interactive Journey Map, also on the TfLwebsite, provides detailed information about accessto Tube stations and platforms, interchange withother modes of transport, and facilities at stations.
The Tube Access Guide is a fold-out diagram, whichprovides an overview of access to Tube stations andbetween Tube lines. A Large Print version of the Tube Map is also published. Both of thesepublications can be requested by calling 020 7222 1234. They can also be downloaded fromthe Transport for London website as PDF files:tfl.gov.uk.
tfl.gov.uk 17
Underground
If you do not have access to the internet, you can get up-to-date information about Tube services,timetables, fares and accessibility by calling the 24 hour travel information helpline 020 7222 1234or the LU Customer Service Centre 0845 330 9880.
Using the TubeMany deep-level Tube stations have escalators toplatforms. Nearly all of these stations with escalators orlifts also have stairs between street level and the tickethall and/or between the escalator/lift and the platforms.
Most lifts at Tube stations are automatic and generallygive an audible tone when the doors are open. At somestations it may be necessary to call the lift by pressing abutton located near the entrance to the lift. Many liftshave doors located on both sides, and you may have toleave the lift from the opposite side to the one by whichyou entered.
18 tfl.gov.uk
Underground
When boarding Tube trains, you should be aware thatthere is generally a step of up to eight inches, either upor down, between the platform and the train. If you arelikely to have difficulty in getting on or off the train,you are advised to travel in the first carriage, so thatthe driver can see you more clearly, and allow enoughtime for you to get on or off.
In the event of breakdown or emergency, trainssometimes have to be evacuated, occasionally intunnel sections away from stations. If you are awheelchair user, you may be asked to remain on the train until it is moved, if the situation is not life-threatening. In situations that are life-threatening,or if the delay is likely to be prolonged, all passengerswho cannot walk will be assisted from the train.
If it is necessary to evacuate a station, appropriateassistance will be given to all customers, includingthose in wheelchairs.
19tfl.gov.uk
Underground
If you are a wheelchair user and are planning to make ajourney by Tube involving any station without step-freeaccess, you are strongly advised to travel with sufficienthelpers to get you to and from platforms, and on andoff Tube trains.
You should also be aware that as a wheelchair user, youcan only travel on escalators if you are able to stand onthe escalator. You cannot travel on an escalator whilstseated in your wheelchair.
In each carriage of every Tube train there are usuallycertain seats near the doors, identified by specialnotices, which people are requested to give up if theyare needed by an older or disabled passenger.
20 tfl.gov.uk
Underground
Toilets at Tube stations
Toilet facilities are available at some stations, asindicated in the following guide to Tube stations.Generally speaking, the toilet facilities are located inthe station’s Ticket Hall, but you will need to checkthe exact location/s with station staff.
Almost all toilets are kept locked, so if you need touse the toilet please ask a member of staff.
21
Guide to Tube stations
In this section, we provide the following information foreach Tube station:
• type of access to the Ticket Hall and to all platforms
• interchanges between platforms and lines
• interchange with other transport modes
• station facilities.
The key on the inside of the front cover explains the symbols that appear in the information for each station.
Local bus services and taxis are available outside mostTube stations, so we have not included this informationin the station guide.
Underground
tfl.gov.uk
22
Underground
Access to Ticket Hallfrom Victoria Embankment
from Villiers Street
Access to Bakerloo line
Access to Circle andDistrict lines
Access to Northern line
Interchange between platforms
Bakerloo tonorthbound Northern
Bakerloo to Circleand District andsouthbound Northern
Circle and District toNorthern
Bakerloo
Embankment
Circle
District
Northern
This station is on the Bakerloo, Circle, Districtand Northern lines
There is interchange with Riverboat services atthis station. Also, there is a taxi rank at this station.
To access the Ticket Hall from Victoria Embankment,you need to use between 1 and 5 steps.
You can access the Ticket Hall from Villiers Streetwithout using steps or escalators.
To access the Bakerloo line, you need to use anescalator, then use more than 15 steps.
To access the Circle and District lines, you needto use more than 15 steps.
To access the Northern line, you need to use anescalator, then use between 6 and 15 steps.
To change from the Bakerloo line to the northboundNorthern line, you need to use more than 15 steps.
To change from the Bakerloo line to the Circle andDistrict lines and the southbound Northern line, youneed to use an escalator, then use more than 15 steps.
To change from the Circle and District lines to theNorthern line, you need to use an escalator, thenuse more than 15 steps.
You can follow all of the above information in reverse if you are travelling in the opposite direction.For example, if you need to change from the southbound Northern line, Circle or District lines to theBakerloo line, you need to use more than 15 steps then use an escalator.
How to use the symbols in this guidePlease note, the full key to symbolsis on the fold-out inside cover
Please note, there is no information for platformto train step height at this station. Thisinformation is only provided for stations where itis possible to catch a train or change trainswithout using stairs or escalators
Northern
Angel
Access to Ticket Hall
Access to platforms
Metropolitan
Amersham
Access to Ticket Hall
Access to southbound platform(except certain trains)
Access tonorthbound platform
B
Alperton
Piccadilly
Access to Ticket Hall
Access to platforms
Access to Ticket Halland all platforms
District
Aldgate East
Hammersmith & City
A
A
Circle
Aldgate
Metropolitan
Access to Ticket Hall
Access to all platforms
BB
Access to Ticket Hallfrom Gunnersbury Lane
from Bollo Lane
Access to platforms
District
Acton Town
Piccadilly
C-A
Acton Town – Angel
23
Access to Ticket Hall
Access to platforms
Circle
Barbican
Hammersmith & City
Metropolitan
(National Rail trains stop toset-down only)
see page 26
Bank
Access to Ticket Hall
Access to platforms Stairs are also available
Interchange withNational Rail
Northern
Balham
see opposite page
Baker Street
Arsenal
Piccadilly
Access to Ticket Hall
Access to platforms
Access to Ticket Hall
Access to platforms
Piccadilly
Arnos Grove
Access to Ticket Hallfrom Junction Road
from Highgate Hill Stairs are also available
Access to platforms
Northern
Archway
A
Archway – Barbican
24
Baker Street
25
Access to Bakerloo lineTicket Hall
Access to Metropolitan lineTicket Hall
Access to Bakerloo line
Access to Jubilee line
Access from Metropolitan lineTicket Hall to Circle,Hammersmith & City andMetropolitan lines
Access from Metropolitan lineTicket Hall to Bakerloo andJubilee lines
Bakerloo
Baker Street
Circle
Hammersmith & City
Interchange between platforms
Northbound Bakerloo tonorthbound Jubilee
Southbound Bakerloo tosouthbound Jubilee
Metropolitan line platforms 1and 2 to eastbound Circle andHammersmith & City
Interchange betweenall other platforms
Jubilee
Metropolitan
B
B
26
Access to Northern lineTicket Hall fromKing William Street
Access toCentral line Ticket Hall Stairs are also available
Access to platforms fromCentral line Ticket Hall
Access to Central line
Access to Northern line
Access to Waterloo & City line(this interchange also involvesusing a sloped travalator)
Central
Bank
Circle
District
Northern
Waterloo & City
This information below covers accessto the Central, Northern and Waterloo& City lines, plus interchange betweenall the lines that serve Bank andMonument stations. For information onaccess to the Circle and District lines,please see the entry for Monument
Interchange between platforms
Central to Circle and District,Northern andWaterloo & City
Northern to Circle andDistrict, Central andWaterloo & City
Waterloo & City to Northernand Central
Waterloo & City to Circleand District Stairs are also available
Interchange with DLR
Central, Circle, District andNorthern lines
Waterloo & City
Barking – Belsize ParkBank
Access to Ticket Hall
Access to platformsLift then or all stairs
Northern
Belsize Park
Access to Ticket Hall
Access to platform
Becontree
District
Circle
Bayswater
District
Access to Ticket Hall
Access to all platforms
District
Barons Court
Piccadilly
Access to Ticket Hall
Access to all platforms
CB
Central
Barkingside
Access to Ticket Hall
Access toEastbound platform
Access toWestbound platform
-A
Barking
Hammersmith & City
District
Access to Ticket Hall
Access toDistrict line (eastbound)Lift available on request
Access toNational Rail (Silverlink)Lift available on request
Access toall other platforms
Interchange withNational Rail
B
C
CEB WB
27
Access to Ticket Hallfrom Blackhorse Road
from Forest Road
from Car Park
Access to platform Stairs are also available
Interchange withNational Rail
Victoria
Blackhorse Road
Access to Ticket Halland platforms
Interchange withNational Rail
Circle
Blackfriars
District
B
B
Access to Ticket Halland platforms
Central
Bethnal Green
B
Access to Ticket Hall
Access to platforms
Stairs and escalatorare also available
Jubilee
Bermondsey
A
28
Bond Street – Bow RoadBermondsey – Blackhorse Road
29
Access to Ticket Halland platforms
District
Bow Road
Hammersmith & City
Access to Ticket Hall
Access to platforms Stairs are also available
Piccadilly
Bounds Green
Access to Ticket Hall
Access to platforms
Piccadilly
Boston Manor
Access to Ticket Hall andnorthbound platform
Access tosouthbound platform A stairs-only alternativeis also available
Northern
Borough
B
Access to Ticket Hall fromGilbert Street, Oxford Streetthrough West OneShopping Centre y
Access to Ticket Hallfrom other entrances
Access to Central lineplatforms
Access to Jubilee lineplatforms
Interchangebetween lines
y Only open 0800-1900(Mon, Tues, Wed, Fri and Sat)0800-2000 (Thursday)
Central
Bond Street
Jubilee
Access to Ticket Hall A stairs-only alternativeis also available
Access to platforms
Northern
Burnt Oak
Access to Ticket Hall
Access to platforms
Central
Buckhurst Hill
Access to Ticket Hall
Access to platforms
District
Bromley-by-Bow
Hammersmith & City
Access to Ticket Hall
Access to platforms Escalators are also available
Interchange withNational Rail(separate station via street)
Victoria
Brixton
B
Access to Ticket Hall
Access to platforms
Northern
Brent Cross
30
Caledonian Road – Canary WharfBrent Cross – Burnt Oak
Access to Ticket Halland all platforms
Interchange with DLR(Heron Quays)150m at street level
Jubilee
Canary Wharf
A
Access to Ticket Halland all platforms fromBus Station Stairs are also available
from Surrey Quays Road
Interchange between platforms
East Londonto Jubilee
Jubilee
Canada Water
East London
AA
Access to Ticket Hall fromCamden High Street
from Kentish Town Road
Access tonorthbound platforms Stairs are also available
Access tosouthbound platforms
Interchangebetween platforms
Northbound Edgware branch tonorthbound High Barnet branch
Other platform changes
Northern
Camden Town
B
Access to Ticket Halland all platforms
Piccadilly
Caledonian Road
B
31
Access to Ticket Hall
Access to platforms
Northern
Chalk Farm
Access to Ticket Hall fromBedford Avenue
from Station Approach
Access to southboundand Chesham branchplatforms
Access to northboundplatform
Metropolitan
Chalfont & Latimer
C
Access to Ticket Hall
Access to platforms
Jubilee
Canons Park
-B
Access to Ticket Hallfrom Cannon Street
from Dowgate Hill
Access to platforms
Interchange withNational Rail
Circle
Cannon Street
District
Access to Ticket Hall
Access to Jubilee line Escalators are also available
Interchange with DLR Escalators are also available
Interchange withNational Rail
Jubilee
Canning Town
Docklands Light Railway
AA
32
Chancery Lane – ChorleywoodCanning Town – Chalk Farm
Access to Ticket Hallfrom Station Approach
from Car Park
Access to southboundplatform
Access to northboundplatform
Metropolitan
Chorleywood
CNB
BSB
Access to Ticket Hall
Access to platforms
District
Chiswick Park
Access to Ticket Hall
Access to platforms
Central
Chigwell
Access to Ticket Halland platform
Metropolitan
Chesham
B
Access toMain and Trafalgar SquareTicket Halls
Access to all platforms
Interchangebetween platforms
Interchange withNational Rail
Bakerloo
Charing Cross
Northern
Access to Ticket Halland platforms
Central
Chancery Lane
33
Access to Ticket Hallfrom Watford Road
from Car Park
Access to platforms
Metropolitan
Croxley
Access to Ticket Hall
Access to platforms
Piccadilly
Covent Garden
Access to Ticket Hall
Access to platforms A very long staircaseis also available
Northern
Colliers Wood
Access to Ticket Hall
Access to platforms
Northern
Colindale
Access to Ticket Hall
Access to platforms
Piccadilly
Cockfosters
Access to Ticket Hall
Access to platforms A very long staircase isalso available
Northern
Clapham South
Access to Ticket Hall
Access to platforms
Northern
Clapham North
B
Access to Ticket Hall
Access to platforms
Northern
Clapham Common
34
Dagenham East – Dollis HillClapham Common – Croxley
Access to Ticket Hallfrom Burnley Road
from Chapter Road
Access to platforms
Jubilee
Dollis Hill
Access to Ticket Hall
Access to eastboundplatform
Access to westboundplatform
Central
Debden
A
Access to Ticket Hall
Access to platforms
District
Dagenham Heathway
C
Access to Ticket Hall
Access to platforms
District
Dagenham East
B
35
Access to Ticket Hall
Access to platforms
Central
East Acton
Access to Ticket Hall fromEarl’s Court Road
from Warwick Road
Access to District line platformsfrom Earl’s Court RoadTicket Hall Stairs are also available
from Warwick RoadTicket Hall Stairs are also available
Access to Piccadilly lineplatforms from Earl’s Court Roador Warwick RoadTicket Halls
Interchangebetween platformsDistrict to Piccadilly Stairs are also available
District
Earl’s Court
Piccadilly
BB
Access to Ticket Hall
Access to platforms
District
Ealing Common
Piccadilly
C-A
Access to Ticket Hall
Access to all platforms
Interchange betweenCentral and District line(platforms 7 and 8)
Interchange betweenCentral and District line(platform 9)
Interchange with National Rail
from Central and District lines(platforms 7 and 8) toeastbound trains
from Central and District lines(platforms 7 and 8) towestbound trains
from District line(platform 9)
Central
Ealing Broadway
District B Cplat
9plat7/8
36
Eastcote – Edgware RoadEaling Broadway – East Acton
Access to Ticket Hall
Access to platforms
Circle
Edgware Road (Circle)
District
Hammersmith & City
B
B
Access to Ticket Hall
Access to platforms
Bakerloo
Edgware Road (Bakerloo)
Access to Ticket Hallfrom Station Road
from Bus Station
Access to platforms
Northern
Edgware
Access to Ticket Hall
Access to platforms
District
East Putney
Access to Ticket Hall
Access to platforms Lifts are also available
District
East Ham
Hammersmith & City
CC
Access to Ticket Hall
Access to platforms
Northern
East Finchley
Access to Ticket Hall
Access to platforms
Metropolitan
Eastcote
Piccadilly
37
Access to Ticket Hallfrom Victoria Embankment
from Villiers Street
Access to Bakerloo line
Access to Circle andDistrict lines
Access to Northern line
Interchange between platforms
Bakerloo tonorthbound Northern
Bakerloo to Circleand District andsouthbound Northern
Circle and District toNorthern
Bakerloo
Embankment
Circle
District
Northern
BB
Access to Ticket Hall
Access to platforms
District
Elm Park
C
Access to Elephant & Castle(south side) Ticket Hall
Access to London RoadTicket Hall
From Elephant & Castle(south side) Ticket Hall
Access toBakerloo line platforms
Access to Northern linesouthbound platform
Access to Northern linenorthbound platform
From London Road Ticket Hall
Access toBakerloo line platforms
Access toNorthern line platforms
Interchange betweenBakerloo and Northern lineplatforms
Interchange with National Railfrom all platforms(separate station accessed viaShopping Centre)
Bakerloo
Elephant & Castle
Northern
38
EustonElephant & Castle – Embankment
39
Access to Ticket Hallfrom main concourse
from Car Park (level 1)
Access to Northern line(Charing Cross branch)
Access to Northern line(Bank branch)
Access to Victoria line
Interchange with National Rail
Northern (Bank branch)
Northern(Charing Cross branch)
Victoria
Northern
Euston
VictoriaInterchange betweenUnderground platforms
Northern (Bank branch)northbound toVictoria northbound
Northern (Bank branch)southbound toVictoria southbound
Northern (Bank branch)northbound toVictoria southbound
Northern (Bank branch)southbound toVictoria northbound
Northern (Charing Cross branch)to Northern (Bank branch)and Victoria
BB
Access to Ticket Hall
Access to platforms
Interchange withNational Rail
Circle
Farringdon
Hammersmith & City
Metropolitan
Access to Ticket Hall
Access to platforms
Central
Fairlop
Access to Ticket Hall
Access to platforms
Circle
Euston Square
Hammersmith & City
Metropolitan
see previous page
Euston
Access to Ticket Halland platform 2(every other train)
Access from Ticket Hallto platform 1(every other train)
From platform 1, level exit onlyon request via Help Point andgate to Hillcrest Way
Central
Epping
A
40
Finchley Central – Gants HillEpping – Farringdon
Access to Ticket Hall
except fromCranbrook Road
Access to platforms
Central
Gants Hill
Access to Ticket Hall
Access to platforms Lifts are also available
District
Fulham Broadway
C AEB WB
Access to Ticket Hall
Access to platforms
Interchange withNational Rail
Piccadilly
Finsbury Park
Victoria
BB
Access to Ticket Hall
Access to all platforms
Interchangebetween platforms
Jubilee northbound toMetropolitan northbound
Jubilee southbound toMetropolitan southbound
Southbound platforms tonorthbound platforms
Jubilee
Finchley Road
Metropolitan
B -A
CEB WB
Access to Ticket Hallfrom Ballards Lane
from Station Road
Access to platforms
Northern
Finchley Central
B
41
Access to Ticket Hall
Access to platforms
Great Portland Street
Circle
Hammersmith & City
Metropolitan
Access to Ticket Hall
Access to platforms
Central
Grange Hill
Access to Ticket Hall
Access to platforms
Northern
Goodge Street
Access to Ticket Hall
Access to platforms
Hammersmith & City
Goldhawk Road
Access to Ticket Hall
Access to platforms
Northern
Golders Green
Access to Ticket Hall
Access to Circle andDistrict line platforms
Access to Piccadilly lineplatforms
Interchange between platforms
Circle to Districteastbound
Circle to Districtwestbound
Circle and District toPiccadilly
Circle
Gloucester Road
District
Piccadilly
BB
42
Greenford – HainaultGloucester Road – Great Portland Street
Access to Ticket Hall
Access to platforms
Central
Hainault
-C
Access to Ticket Hall
Access to platforms
Interchange withNational Rail
Gunnersbury
District
Access to Ticket Hall
Access to platforms Stairs are also available
Interchange between platforms
Jubilee to Piccadilly
Jubilee to Victoria
Piccadilly to Victoria
Green Park
Jubilee
Piccadilly
Victoria
BB
Access to Ticket Hall
Access toplatforms
Interchange withNational Rail
Greenford
Central
43
Access to Ticket Hall
Access to platforms
Hanger Lane
Central
Access to Ticket Hall (fromHampstead High Street)
Access to platforms
Northern
Hampstead
Hammersmith & City
Hammersmith(Hammersmith & City)
Access to Ticket Halland platforms
Interchange to District andPiccadilly line stationvia street
C
Access to Ticket Hall fromBus Station, HammersmithBroadway, (south side) andQueen Caroline Street(east side)
fromHammersmith Bridge Road
Access to District and Piccadillyline platforms Stairs are also available
District eastbound toPiccadilly eastbound
District westbound toPiccadilly westbound
Interchange toHammersmith & City linestation via street Stairs are also available
District
Hammersmith(District and Piccadilly)
Piccadilly
B C
-BEB WB
44
Harlesden – HeathrowHammersmith – Hanger Lane
Access toTicket Hall
Access to platforms
Interchange withNational Rail
Heathrow Terminal 4
Piccadilly B
Access to Ticket Hallfrom Terminal 1
fromTerminals 2 and 3
from Bus Station
Access toplatforms
Interchange withNational Rail
Piccadilly
Heathrow Terminals 1, 2, 3
(on request)
B
Access to Ticket Hall
Access to platforms
Piccadilly
Hatton Cross
Access to Ticket Hall
Interchange betweennorthbound andsouthbound platforms
Interchange withNational Rail
Metropolitan
Harrow-on-the-Hill
B
* Note: very high step onto National Rail trains
Access to Ticket Hall
Access to platforms
Interchange withNational Rail
Bakerloo
Harrow & Wealdstone
*
-C
Access to Ticket Hall
Access to platforms
Bakerloo
Harlesden
45
Access to Ticket Hall
Access to platforms
Interchangebetween platforms
Circle eastbound toDistrict eastbound
Circle westbound toDistrict westbound
Circle and District eastboundto Circle and Districtwestbound
Circle
High Street Kensington
District
Access to Ticket Hall
Access to platforms Stairs are also available
Northern
Highgate
Access to Ticket Hall
Access to platforms
Interchange with National Rail
Victoria line northboundto First Capital Connectnorthbound
Victoria line southboundto First Capital Connectsouthbound
Victoria line and First CapitalConnect to Silverlink
Victoria
Highbury & Islington
B
Access to Ticket Hall
Access to platforms
Northern
High Barnet
Access to Ticket Hall
Access to platforms
Northern
Hendon Central
46
Hillingdon – Hounslow EastHendon Central – High Street Kensington
Access to Ticket Hall
Access to platforms Stairs are also available
Piccadilly
Hounslow East
(disabled toilet only)
A
Access to Ticket Hall
Access to platforms
Piccadilly
Hounslow Central
Access to Ticket Hall
Access to platforms
District
Hornchurch
Access to Ticket Hall
Access to platforms
Piccadilly
Holloway Road
Access to Ticket Hall fromHolland Park Avenue
from Lansdown Road
Access to platforms
Central
Holland Park
Access to Ticket Hall
Access to platforms
Interchange between platforms
Central to Piccadilly
Central
Holborn
Piccadilly
Access to Ticket Hallfrom Long Lane
from The Chase
from Car Park
Access to platforms Lifts are also available
Metropolitan
Hillingdon
Piccadilly
C-A
47
Access to Ticket Hall
Access to platforms
Level access is possible by entering viaa gate (always open) from the street tothe District line platform
Interchange with National Rail
Northbound
Southbound
District
Kensington (Olympia)
B
Access to Ticket Hall
Access to platforms
Bakerloo
Kensal Green
Access to Ticket Hall
Access to platforms
Northern
Kennington
B
Access to Ticket Hallfrom Glebe Avenue
from Car Park
Access to platforms
Metropolitan
Ickenham
Piccadilly
Access to Ticket Hallfrom Knightsbridge (northand south sides)
from Grosvenor Placeand Hyde Park Corner
Access to platforms Stairs are also available
Piccadilly
Hyde Park Corner
Access to Ticket Hall
Access to platforms(a stairlift is available forwheelchair users only, on request)
Piccadilly
Hounslow West
B
48
Kenish Town – KilburnHounslow West – Kensington (Olympia)
Access to Ticket Hall
Access to platforms Lift is also available
Jubilee
Kilburn
-B-ASBNB
Access to Ticket Hall
This station has level entrancethroughout if you use:
Station Avenue to and fromeastbound platform(via Ticket Office)
North Road to and fromwestbound platform(ticket holders only)
Stairs are only necessary if youneed to buy a ticket and travelto Richmond using the footbridge
District
Kew Gardens
BCWBEB
Access to Ticket Hall
Access to platforms
Bakerloo
Kenton
Access to Ticket Hall
Access to platforms:
Northbound Stairs are also available
Southbound
Interchange withNational Rail
Northern
Kentish Town
49
Access to Ticket Hall
Access to platforms
Hammersmith & City
Latimer Road
Central
Access to Ticket Hall
Access to platforms
Lancaster Gate
Access to Ticket Hall
Access to platforms
Bakerloo
Lambeth North
Access to Ticket Hall
Access to platforms
Hammersmith & City
Ladbroke Grove
Access to both Ticket Halls
Access to platforms fromBrompton Road (west)Ticket Hall Stairs are also available
Access to platforms fromother Ticket Hall
Piccadilly
Knightsbridge
at Brompton Road (west)entrance
see opposite page
King’s Cross St. Pancras
Access to Ticket Hall
Access to platforms
Jubilee
Kingsbury
Access to Ticket Hall
Access to platforms Stairs are also available
Bakerloo
Kilburn Park
50
King’s Cross St. PancrasKilburn Park – Latimer Road
51
Access to Western Ticket Hallfor access to Circle,Hammersmith & City andMetropolitan lines Lift is also available
Access to Tube Ticket Hall foraccess to Northern, Piccadillyand Victoria lines
Access to platforms fromTicket Hall
Circle, Hammersmith & Cityand Metropolitan lines
Northern andPiccadilly lines
Victoria line Stairs are also available
Circle
King’s Cross St. Pancras
Hammersmith & City
Northern
Piccadilly
Victoria
Metropolitan
Interchange between platforms
Circle, Hammersmith & Cityand Metropolitan toall other lines A stairs-onlyroute is also available
Northern to Piccadilly
Northern to Victoria
Piccadilly to Victoria
Interchange with National Rail
from Victoria, Piccadillyand Northern lines
from Circle, Hammersmith & Cityand Metropolitan lines Stairs are also available
B
BB
Access to Ticket Hall
Access to platforms
Central
Loughton
-B
Access to Ticket Hallfrom Duke Street Hill
fromBorough High Street
from Bus Stationand Railway Approach
Main accessto platforms Lift is also available
Interchange between platforms
Jubilee to Northern
Interchange with National Rail
from Jubileeand Northern lines Lift is also available
Jubilee
London Bridge
Northern
AB
see opposite page
Liverpool Street
Access to Ticket Hall
Access to platforms
Central
Leytonstone
A
Access to Ticket Hall
Access to platforms
Central
Leyton
Access to Ticket Hall
Access to platforms
Interchangebetween platforms:
Northern to Piccadilly
Northern
Leicester Square
Piccadilly
52
Liverpool StreetLeicester Square – Loughton
53
Central
Liverpool Street
Circle
Hammersmith & City
Metropolitan
Interchange between platforms
Central to Circle/Hammersmith & City/Metropolitan eastbound
Central to Circle/Hammersmith & City/Metropolitan westbound
Interchange with National Rail
from Central
from Circle/Hammersmith & City/Metropolitaneastbound
from Circle/Hammersmith & City/Metropolitan westbound
Access to Ticket Hallfrom Bishopsgate (east side)
from Bishopsgate(west side)
from Blomfield Street/Eldon Street
from Bus Station
from Liverpool Street Lift also available
from Old Broad Street
Access to platforms frommain Booking Hall (N.R. Station)
Central
Circle/Hammersmith & City/Metropolitaneastbound
Circle/Hammersmith & City/Metropolitan westbound
Access to Circle,Hammersmith & City andMetropolitan line platforms
Access toCentral line platform
B
BB
Access to Ticket Halland platforms
Interchange between platforms
Central line eastbound to Districtand Hammersmith & Citylines eastbound
Central line westbound to Districtand Hammersmith & Citylines westbound
Central
Mile End
District
Hammersmith & City
B
BB
Access to Ticket Hall
Access to platforms
Interchange withNational Rail
Bakerloo
Marylebone
Access to Ticket Hall fromPark Lane/Hyde Park andPark Lane (east side)
Access to Ticket Hall fromMarble Arch island, OxfordStreet, Park Lane island andSpeaker’s Corner
Access to platforms A stairs-onlyroute is also available
Central
Marble Arch
Circle
District
Access to Ticket Halland all platforms
Mansion House
BB
Access to Ticket Hall
Access to platforms
Piccadilly
Manor House
Access to Ticket Hall
Access to platforms Stairs are also available
Bakerloo
Maida Vale
54
Mill Hill East End – MonumentMaida Vale – Mile End
Access to Ticket Hall
Access to platform
Northern
Mill Hill East
55
Access to District and Circle lineTicket Hall from King WilliamStreet (South), Great Tower Streetand Cannon Street
from Fish Street Hill
Access to allplatforms
Central
Monument
Circle
District
Northern
Waterloo & City
This information below covers accessto the Circle and District lines, plusinterchange between all the lines thatserve Bank and Monument stations.For information on access to the Central,Northern and Waterloo & City lines,please see the entry for Bank
Interchange between platforms
Circle and District to Central,Northern andWaterloo & City
Circle and District toCentral, Northern andWaterloo & City
Circle and District toWaterloo & Cityand Central
Waterloo & City toNorthern and Central
Interchange with DLR
Central, Circle, District andNorthern lines
Waterloo & City
BB
56
Moor Park – New Cross GateMoorgate
Access to Ticket Hall
Access to Circle, Hammersmith& City and Metropolitanline platforms
Access toNorthern line platforms
Moorgate
Interchange withNational Rail from
Westbound Circle/Hammersmith & City/Metropolitan lines toNational Rail services toLuton and Bedford
Eastbound Circle/Hammersmith & City/Metropolitan linesand Northern line toNational Rail services toLuton and Bedford
Westbound Circle/Hammersmith & City/Metropolitan lines toNational Rail services toHertford North andWelwyn Garden City
Eastbound Circle/Hammersmith & City/Metropolitan lines toNational Rail services toHertford North andWelwyn Garden City
Northern line to National Railservices to Hertford North andWelwyn Garden City
Northern line toNational Rail services toLuton and Bedford
Circle
Hammersmith & City
Metropolitan
Northern
Interchange between platforms
from westbound Circle,Hammersmith & City andMetropolitan lines toNorthern line
from eastbound Circle,Hammersmith & City andMetropolitan lines toNorthern line
B
BB
Access to Ticket Hall
Access to platforms
Interchange with National Rail
to Southern northbound
to Southern southbound
East London
New Cross Gate
Access to Ticket Hall
Access to platform
Interchange with National Rail
to South Easternnorthbound
to South Easternsouthbound
East London
New Cross
C
Central
Access to Ticket Hall
Access to platforms
Newbury Park
Jubilee
Access to Ticket Hall
Access to platforms
Neasden
-C
Access to Ticket Hall
Access to platforms
Northern
Mornington Crescent
Access to Ticket Hall
Access to platforms
Northern
Morden
B
Access to Ticket Hallfrom South Approach
Access to Ticket Hallfrom Sandy Lodge Lane
Access to platforms
Metropolitan
Moor Park
57
Access to Ticket Hall
Access to platforms
Central
Northolt
Access to Ticket Hall
Access to platforms
Metropolitan
North Harrow
Jubilee
North Greenwich
Access to Ticket Hall Entrance only – stairsthen escalator also available Exit only –escalator also available A stairs-only route is alsoavailable for both the exit andentrance
Access to platforms
Escalators are also available
A
Access to Ticket Hall
Access to platforms
Piccadilly
Northfields
-B
Access to Ticket Hall
Access to platforms
Piccadilly
North Ealing
Central
Access to Ticket Hall
Access to platforms
North Acton
C
58
North Wembley – OakwoodNorth Acton – Northolt
Access to Ticket Hall
Access to platforms
Piccadilly
Oakwood
Access to Ticket Hall
Access toCentral line platforms Stairs are also available
Access to Circle andDistrict line platforms
Interchange between platforms
Central to Circleand District lines
Central
Notting Hill Gate
Circle
District BB
Access to Ticket Hall
Access to platforms
Metropolitan
Northwood Hills
Access to Ticket Hall
Access to platforms
Metropolitan
Northwood
Access to Ticket Hall
Access to platforms
Metropolitan
Northwick Park
B
Access to Ticket Hall
Access to all platforms
Bakerloo
North Wembley
59
Access to Booking Hall
Access to platforms
Central line
Bakerloo and Victoria lines
Interchange between platforms
Bakerloo to Central line
Central to Victoria line
Northbound Bakerloo tonorthbound Victoria line
Southbound Bakerloo toSouthbound Victoria line
Northbound Bakerloo toSouthbound Victoria line
Southbound Bakerloo toNorthbound Victoria line
Bakerloo
Oxford Circus
Central
Victoria
B
B
Access to Ticket Hall
Access to platforms
Northbound Stairs are also available
Southbound
Northern
Oval
Access to Ticket Hallfrom Bath Road
from Car Park
Access to platforms
Piccadilly
Osterley
see Kensington (Olympia)
Olympia
Access to Ticket Hall
fromOld Street entrances
from City Road entrances
Access to platforms Stairs are also available
Interchange withNational Rail
Northern
Old Street
60
PaddingtonOld Street – Oxford Circus
61
Access to Ticket Hallfrom Praed Street
from Praed Street/London Street
Access to Ticket Hallvia National Rail Stationconcourse
Access to platforms fromPraed Street Ticket Hall to Circleand District lines only
Access to platformsfrom Ticket Hall:
Circle and District eastbound
Circle and District westbound
Bakerloo Stairs are also available
Hammersmith & City
Bakerloo
Paddington
Circle
District
Hammersmith & CityInterchange between platforms
Bakerloo to Circle/District eastbound Stairs are also available
Bakerloo to Circle/District westbound A stairs-onlyroute is also available
Bakerloo toHammersmith & City
Circle/District toHammersmith & City
Interchange withNational Rail from:
Bakerloo Stairs are also available
Circle/District eastbound
Circle/District westbound
Hammersmith & City
CC
Access to Ticket Hall from:
Bessborough Street
Rampayne Street
Access to platforms Stairs are also available
Victoria
Pimlico
Access to Ticket Halland all platforms
Interchange between platforms
Bakerloo to Piccadilly
Bakerloo
Piccadilly Circus
Piccadilly
Access to Ticket Hall fromHorsenden Lane South
from Car Park
Access to platforms
Central
Perivale
Access to Ticket Hall from:
Parsons Green Lane
Beaconsfield Villas
Access to platforms
District
Parsons Green
B
Access to Ticket Hall
Access to platforms
Piccadilly
Park Royal
62
Pinner – QueenswayPark Royal – Pimlico
Access to Ticket Hall
Access to platforms
Central
Queensway
Access to Ticket Hall
Access to platforms
Interchange with National Rail
Silverlink trains use thesame platforms
Bakerloo
Queen’s Park
A
Access to Ticket Hall
Access to platforms
Jubilee
Queensbury
Access to Ticket Hall
Access to platforms
District
Putney Bridge
B
Access to Ticket Hall
Access to platforms
Metropolitan
Preston Road
Access to Ticket Hall
Access to platforms
District
Plaistow
Hammersmith & City CC
Access to Ticket Hallfrom Station Approach
from Cecil Park
Access to platforms:
Northbound
Southbound fromStation Approach
Southbound from Cecil Park
Metropolitan
Pinner
B
63
Access to Ticket Hall
Access to platforms Lifts are also available
Interchange with National Rail
District and Silverlink toeastbound South West Trains
District and Silverlink towestbound South West Trains
District
Richmond
B
Access to Ticket Hall
Access tonorthbound platform Very longstaircase also available
Access tosouthbound platform
Bakerloo
Regent’s Park
Please note, this station isdue to be closed for essentialupgrade works from July 2006to June 2007
Access to Ticket Hall
Access to platforms
Central
Redbridge
Access to Ticket Hall
Access to platforms
Interchange between platforms
Eastbound Metropolitan andPiccadilly lines use the sameplatform
Westbound Metropolitan andPiccadilly lines use the sameplatform
Eastbound platform towestbound platform
Metropolitan
Rayners Lane
Piccadilly -B
C
Access to Ticket Hall
Access to platforms
District
Ravenscourt Park
64
Rickmansworth – Ruislip GardensRavenscourt Park – Richmond
Access to Ticket Hall
Access to platforms
Central
Ruislip Gardens
Access to Ticket Hall
Access to platforms
Eastbound
Westbound
Metropolitan
Ruislip
Piccadilly
C-A
Access to Ticket Hall
Access to platforms
Hammersmith & City
Royal Oak
Access to Ticket Hall
Access to platforms Stairs are also available
East London
Rotherhithe
Access to Ticket Hallfrom Station Way
Access to Ticket Hallfrom Station Approach/Cherry Tree Way
Access to platforms
Eastbound
Westbound
Central
Roding Valley
Access to Ticket Hall
Access to northboundplatform
Access to southboundplatform
Metropolitan
Rickmansworth
CSB
65
Access to Ticket Hallfrom Seven Sisters Road
Access to Ticket Hallfrom all other entrances
Access to platforms
Interchange withNational Rail
Victoria
Seven Sisters
B
Access to Ticket Hall
Access to platforms Stairs are also available
Central
St. Paul’s
Access to Ticket Hall
Access to platforms Stairs are also available
Jubilee
St. John’s Wood
Access to Ticket Hall
from Palmer Street andPetty France
from Broadway andTothill Street
Access to platforms
Circle
St. James’s Park
District
Access to Ticket Hall
Access to platforms
Piccadilly
Russell Square
Access to Ticket Hall
Access to platforms
Metropolitan
Ruislip Manor
Piccadilly
66
Shadwell – South EalingRuislip Manor – Seven Sisters
Access to Ticket Hall
Access to platforms
Piccadilly
South Ealing
Access to Ticket Hall:
from Station Approach/Car Park
from High Street
Access to platforms:
Eastbound
Westbound
Central
Snaresbrook
Access to Ticket Hall
Access to platforms Escalator up onlyfrom platforms
District
Sloane Square
Circle
Access to Ticket Hall
Access to platforms
Hammersmith & City
Shepherd’s Bush(Hammersmith & City)
Access to Ticket Hall
Access to platforms A stairs-onlyroute is also available
Central
Shepherd’s Bush (Central)
Access to Ticket Hall
Access to platforms A stairs-onlyroute is also available
Interchange with DLR(separate station via street)
East London
Shadwell
67
Access to Ticket Hall
Access to platforms
National Rail trains usethe same platforms
Bakerloo
South Kenton
Access to Ticket Hall
Access to platformsCircle and District line
Piccadilly line
Interchangebetween platforms:Circle and District toPiccadilly
Circle
South Kensington
District
Piccadilly
BB
Access to Ticket Hall
Access to platforms
Piccadilly
South Harrow
Access to Ticket Hall
Access to platforms Stairs are also available
Piccadilly
Southgate
Access to Ticket Hall
Access to platforms
District
Southfields
68
South Ruislip – Stamford BrookSouthfields – South Kenton
Access to Booking Hall
Access to platforms
District
Stamford Brook
Access to Ticket Hall
Access to platforms fromGeorge Lane East:
Eastbound
Westbound
Access to platforms fromGeorge Lane West:
Eastbound
Westbound
Central
South Woodford
A
Access to Booking Hall
Access to platforms A very longstaircase is also available
Northern
South Wimbledon
Access to Ticket Hall Stairs are also available
Access to platforms Escalators and stairsare also available
Jubilee
Southwark
A
Access to Booking Hall
Access to platforms
Interchange withNational Rail
Central
South Ruislip
69
Access to Ticket Hall
Access to platforms
National Rail trains use thesame platforms
Bakerloo
Stonebridge Park
Access to Ticket Hall
Access to platforms A stairs-onlyroute is also available
Interchange between platforms
Northbound Northern tonorthbound Victoria
Southbound Northern tosouthbound Victoria
Northbound Northern andVictoria to southboundNorthern and Victoria
Northern
Stockwell
Victoria
B
B
Access to Ticket Hall
Access to platforms
District
Stepney Green
Hammersmith & City
Access to Ticket Hallfrom Bus Station/London Road
from Car Park
Access to platforms
Jubilee
Stanmore
-A
70
Stanmore – Stonebridge Park
71
Access to Ticket Hall
Access to platforms
Central line
Jubilee line Stairs are alsoavailable to all platforms
Interchange between platforms
Central to Jubilee
Interchange with DLR
from Central line
from Jubilee line
Jubilee
Stratford
Docklands Light Railway
Central Interchange withNational Rail from:
Eastbound Central toEastbound One Suburban
Westbound Central toWestbound One Suburban
Central to One(other lines)
Central to Silverlink
Jubilee to One
Jubilee to northboundSilverlink
Jubilee to southboundSilverlink
Stairs are also availablebetween all Tube andNational Rail lines
AA
B
Stratford
Access to Ticket Hall
Access to platformseastbound
westbound
Central
Theydon Bois
-AEB
Access to Ticket Hall fromVictoria Embankment
Temple Place
Access to platforms
Circle
Temple
District
Access to Ticket Hallfrom Belsize Road
from all other entrances
Access to platforms Stairs are also available
Jubilee
Swiss Cottage
Access to Ticket Hallfrom Lower Road
fromRotherhithe Old Road
Access to platforms
East London
Surrey Quays
Access to Ticket Hallfrom Station Approach
from Orchard Gate
Access to platforms
Eastbound
Westbound Stairs are also available
Piccadilly
Sudbury Town
-B -AEB WB
Access to Ticket Hall
Access to platforms
Piccadilly
Sudbury Hill
72
Tooting Bec – Totteridge & WhetstoneSudbury Hill – Theydon Bois
Access to Ticket Hall
Access to platforms
Northern
Totteridge & Whetstone
Access to Ticket Hallfrom Station Road/Bus Station
from Ferry Lane
Access toVictoria line platforms Stairs are also available
Access to National Railnorthbound platforms
southbound platforms
Interchange with National Rail:
Northbound
Southbound
Victoria
Tottenham Hale
B
Access to Ticket Hall
Access to platforms
Interchangebetween platforms
Northern to Central
Central to Northern
Central
Tottenham Court Road
Northern
Access to Ticket Hall
Access to platforms
Northern
Tooting Broadway
Access to Ticket Hall
Access to platforms Stairs are also available
Northern
Tooting Bec
73
Access to Ticket Hall
Access to platforms
District
Upminster Bridge
Access to Ticket Hall
Access to platforms Lift available on request toplatform 3
Interchange withNational Rail
District
Upminster
C
Access to Ticket Hall
Access to platforms
Piccadilly
Turnpike Lane
Access to Ticket Hall
Access to platforms
served by Piccadilly lineearly mornings andlate evenings only
District
Turnham Green
Piccadilly
B
-B
CEB WB
Access to Ticket Hall
Access to platforms
A stairs-only route toplatforms is also available
Tufnell Park
Northern
Access to Ticket Halland platforms
Circle
Tower Hill
District AA
74
Tower Hill – Upminster Bridge
Access to Ticket Hall fromBondway (west side),Kennington Lane andWandsworth Road (west side)
Access to Ticket Hall fromBondway/South Lambeth Roadand Vauxhall Bridge Road(west side)
Access to Ticket Hallfrom Bus Station Lifts are also available
Access to platforms Stairs are also available
Interchange withNational Rail
Victoria
Vauxhall E4
Access to Ticket Hallfrom High Street
from Bus Station
Access to platforms
Metropolitan
Uxbridge
Piccadilly
C-B
Access to Ticket Hall
Access to platforms
District
Upton Park
Hammersmith & City
Access to Ticket Hall
Access to platforms
District
Upney
C
75
Upney – Vauxhall
Access to Ticket Hall
Access to platforms
Northern line
Victoria line Stairs are also available
Interchange between platforms
Northern to Victoria A stairs-onlyroute is also available
Northern
Warren Street
Victoria
Access to Ticket Hall
Access to platforms
East London
Wapping
Access to Ticket Hallfrom Eastern Avenue
from Car Park
Access to platforms Stairs are also available
Central
Wanstead
Access to Ticket Hallfrom Selborne Road
from Car Park/Priory Avenue A stairs-onlyroute is also available
Access to platforms
Interchange withNational Rail
Victoria
Walthamstow Central
Access to Ticket Hall
Access to platforms
Circle and District
Victoria
Interchange between platforms
Circle and District toVictoria
Interchange withNational Rail
Circle
Victoria
District
Victoria
76
WaterlooVictoria – Warren Street
77
Bakerloo
Waterloo
Jubilee
Northern
Waterloo & City
Interchange between platforms:
Northern to Bakerloo
Waterloo & City toBakerloo
Northern toWaterloo & City
Jubilee to northboundBakerloo
Jubilee tosouthbound Bakerloo
Jubilee to Northern
Jubilee toWaterloo & CityThis is a long interchange, whichalso involves using a flat travalator
Interchange withNational Rail and Eurostar from:
Bakerloo line
Jubilee line Lifts are also available
Northern line
Waterloo & City line
Access to Ticket Hall
from York Road (north side)
from Waterloo Road (Jubileeline Ticket Hall only)
from all other entrances
Access to Bakerloo line A stairs-onlyroute is also available
Access to Jubilee line Lifts are also available
Access to Northern line A stairs-onlyroute is also available
Access toWaterloo & City line
A
Access to Ticket Hall
Access to platforms
Central
West Acton
Access to Ticket Hallfrom Bridge Road
Access to platforms Lifts are also available
Interchangebetween platforms
Northbound Jubilee tonorthbound Metropolitan
Southbound Jubilee tosouthbound Metropolitan
other platform changes Lifts are also available
Jubilee
Wembley Park
Metropolitan
south end of platformsare level with trains
C-B
Access to Ticket Hall
Access to platforms
Interchange with National Rail
Silverlink Metro trains use thesame platforms as Bakerloo line
Bakerloo and Silverlink Metroto Southern
Bakerloo
Wembley Central
Access to Ticket Hall
Access to platforms
Metropolitan
Watford
see previous page
Waterloo
Access to Ticket Hall
Access to platforms
Access to Ticket Hall
Bakerloo
Warwick Avenue
78
Westbourne Park – West HampsteadWarwick Avenue – West Acton
Access to Ticket Hall
Access to platforms
Interchange with National Rail(separate stations)
Jubilee
West Hampstead
Access to Ticket Hall
Access to platforms
Stairs are also available
Interchange between platforms
District andHammersmith & Cityto Jubilee Stairs are also available
Interchange with National Rail
All lines to c2c Stairs are also available
All lines to Silverlink
District
West Ham
Hammersmith & City
Jubilee
B
AB
Access to Ticket Hall
Access to platforms
Northbound
Southbound *
* Level access fromWentworth Street to ticketholders only 0700-1000 Mon-Fri
Northern
West Finchley
B
Access to Ticket Hall
Access to platforms
Eastbound Stairs are also available
Westbound
Interchange withNational Rail
District
West Brompton
B
Access to Ticket Hall
Access to platforms
Hammersmith & City
Westbourne Park
79
Access to Ticket Hall
Access to platforms
Central
White City
B
Access to Ticket Hall
Access to platforms
Interchangebetween all platforms
District
Whitechapel
East London
Hammersmith & City
B
B
Access to Ticket Hallfrom Ickenham Road
from Car Park
Access to platforms
Interchange withNational Rail
Central
West Ruislip
Access to Ticket Hallfrom Bridge Street(north side)
from all other entrances
Access to platforms Stairs are also available toDistrict line platforms Escalators are also availableto Jubilee line platforms
Interchangebetween all platforms Escalators are also available
Circle
Westminster
District
Jubilee
BBA
Access to Ticket Hall
Access to platforms
District
West Kensington
Access to Ticket Hall
Access to platforms
Metropolitan
West Harrow
80
West Harrow – White City
Access to Ticket Hall
Access to platforms
District
Wimbledon Park
Access to Ticket Hall
Access to platforms Lifts are also availableon request
Interchangewith National Rail Lifts are also availableon request
Interchange with trams Lifts are also availableon request
District
Wimbledon
B
Access to Ticket Halls 1 and 2from High Street Harlesdenand Old Oak Lane
Access to platforms fromHigh Street HarlesdenTicket Hall A stairs onlyroute is also available
Access to platforms fromOld Oak LaneTicket Hall Stairs are also available
Interchange withNational Rail
Silverlink Euston to Watford -trains use the same platforms
to North Londonline trains
Bakerloo
Willesden Junction
-C
Access to Ticket Hall
Access to platforms
Jubilee
Willesden Green
-B
81
Willesden Green – Wimbledon Park
Access to Ticket Hallfrom Woodside Park Roadcar park
Access to platforms
Northbound *
Southbound
* Level access tonorthbound platform fromHolden Road Car Park forticket holders only
Northern
Woodside Park
A -BNB SB
Access to Ticket Hall
Access to platforms
Piccadilly
Wood Green
Access to Ticket Hallfrom The Broadway
from Snakes Lane East
Access to platforms
from Ticket Halleastbound
from Ticket Hallwestbound
from Snakes Lane Easteastbound
from Snakes Lane Eastwestbound
Central
Woodford
A
82
Woodford – Woodside Park Tube map
85tfl.gov.uk
Assisted public transport
Assisted public transport is for older and disabledpeople, to whom buses and Tubes present barriers.Three services are available: Dial-a-Ride, Taxicard andCapital Call.
Information on these services and the Dial-a-RideTravel Assistance Scheme is provided on pages 86 to 90. To use these services, please follow theapplication process described in these pages.
To be entitled to Dial-a-Ride, Taxicard or Capital Callmembership, you must have a permanent or long-term disability, and be significantly unable to use public transport services.
84
Underground
‘Unlocking London for All’
Many improvements to station accessibility andfacilities are planned for the next decade. A revisedversion of ‘Unlocking London for All’, firstpublished in 2002, is due to be published soon. This document presents the short-, medium- andlong-term plans for improved accessibility to theLondon Underground, up to 2013. Once it ispublished, this document will be put on theUnderground section of the Transport for Londonwebsite: tfl.gov.uk. You will also be able to requesta copy from the LU Customer Service Centre: 0845 330 9880.
tfl.gov.uk
Ass
iste
d tr
ansp
ort
878786 tfl.gov.uk
Dial-a-Ride
Dial-a-Ride is a membership service. In 2005, over1.25 million Dial-a-Ride trips were made. To use Dial-a-Ride, you need to book ahead. A driver willcome to collect you in a Dial-a-Ride van, which maylook like the one below.
Most trips made using Dial-a-Ride are local. You maywell have to share the vehicle with other passengersgoing in the same direction. Fares are based on thelength of your journey, and are approximately equalto a bus fare. Fares start from 60p for a trip of lessthan a mile.
If you think you may be entitled to Dial-a-Ridemembership, you should call the 24 hour travelinformation helpline, on 020 7222 1234, for furtherinformation on how to join. Alternatively, visit thewebsite: tfl.gov.uk.
tfl.gov.uk
Taxicard
Taxicard is based on all London taxis beingwheelchair accessible, and subsidises schememembers’ travel by this form of transport. In 2005,just under a million Taxicard trips were made. Atpresent, only a minority of London’s taxis operatethis scheme, but we hope the number will grow.
You can only make a limited number of Taxicard trips each year. Fares start at £1.50 and aredependent on distance and other factors. To checkon whether you are entitled to a Taxicard, contactthe ALG Operations Unit:
ALG Operations Unit – TaxicardNew Zealand House80 HaymarketLondon SW1Y 4TZ
Telephone: 020 7484 2929E-mail: [email protected]
89
If you are unable to use buses, trains or the Tube totravel to work, you may be entitled to assistancefrom the Department for Work and Pensions, throughthe Access to Work scheme. Full information onAccess to Work can be found on-line atjobcentreplus.gov.uk/JCP/customers/HelpForDisabledPeople/AccesstoWorkIf you do not have access to the internet, you cancontact the Access to Work Business Centre for theLondon region:
Jobcentre Plus Business Team Windsor House 185 Ealing Road Alperton Middlesex HA0 4LW
Telephone: 020 8218 2719 Textphone: 020 8218 2716
If you are going to hospital and you want a non-emergency transport service, please contactyour doctor or consultant for details of non-emergency patient transport services providedby NHS Primary Care Trusts.
88 tfl.gov.uk
Capital Call
Capital Call is an assisted transport service forTaxicard members, and at present operates in thefollowing London boroughs: Bexley, Enfield,Hillingdon, Hounslow, Kingston, Lambeth, Lewisham,Merton and Southwark.
Unlike Taxicard, there are no meter charges. You willbe told the cost of your trip at the time of booking.Capital Call is a subsidised service, and all membersof Capital Call are given an annual budget to coverthe cost of trips. Capital Call bookings can only bemade during normal office hours, but you can takeyour trip at any time.
If you are a Taxicard member living in any of theCapital Call boroughs listed above, you should call020 7275 2466.
91tfl.gov.uk
Taxis and private hire
Transport for London licenses taxi and private hireservices in London. Travelling by taxi or private hirevehicle is one of the most flexible ways to get aroundLondon and a convenient and easy method oftravelling from ‘door to door’.
Services operate across London, 24 hours a day, 365 days a year subject to local availability.
All taxis and private hire vehicles will carry assistancedogs at no extra cost.
90
Travel Assistance
The TfL/London Dial-a-Ride Travel Assistancescheme aims to give disabled Londoners theinformation and confidence they need to make more use of accessible public transport.
It offers short-term assistance to help you gainconfidence in accessible public transport so you can become an independent traveller.
The scheme offers advice on planning a journey using an accessible route and can provide aprofessional Travel Assistant to come with you forthe first few times you try to use a low floor bus,accessible Tube route or overground train service.
Assistance is available between 8am and 6pm Monday to Friday. Travel Assistance is free of charge to participants.
Contact details:
London Dial-a-Ride Travel Assistance SchemeProgress House5 Mandela WayLondon SE1 5SS
Telephone: 020 7027 5822
E-mail: [email protected]
Taxi
s an
d pr
ivat
e hi
re
93
Licensed private hire services
Private hire covers a wide range of services, including minicabs.
Unlike taxis, journeys must be booked through a licensedprivate hire operator and vehicles cannot be hailed orapproached on the street. Fares are at the discretion ofthe operator but most have set fares including aminimum fare per journey. You should ask the operatorfor a quote or estimate before you start your journey.
All licensed private hire vehicles have the distinctive TfLlicence disc in the front and rear windscreen. Licensedprivate hire vehicles are generally saloon cars and youshould check with the licensed operator on whether theirvehicles meet your own accessibility requirements.
To get telephone numbers of licensed minicab operatorsin your area sent direct to your mobile phone, text‘HOME’ to 60835 (60tfl). (There is a charge of 35p plusyour network charge for this service: full terms andconditions of this service can be found at tfl.gov.uk. The service is not currently available on Virgin and 3mobile networks.)
Visit tfl.gov.uk to search for licensed private hireoperators in your area. You can search for licensedoperators by type of service, area served and alsowhether they say they have wheelchair accessiblevehicles available.
Call TfL’s 24 hour travel information helpline on 020 7222 1234, for further information on taxis andprivate hire vehicles.
tfl.gov.uk
Taxis and Private Hire
92 tfl.gov.uk
Taxis and Private Hire
Taxis
Often referred to as ‘black cabs’, taxis can be hailedin the street or at designated ranks situated inprominent places, including many mainline rail, Tube and bus stations. They can also be booked by telephone.
All licensed taxis are accessible to people usingwheelchairs and most have a variety of other features to make access easier.
The fare payable at the end of the journey will beshown on the taxi meter. There is no extra charge foradditional passengers or luggage. Up-to-date faresinformation for licensed taxis is provided on theTransport for London website, at tfl.gov.uk/pco.
To book a taxi at any time of day or night, call One Number Taxi Bookings, on 0871 871 8710. You can also get a taxi at any time by calling Zingo,from mobile phones only, on 08700 700 700.
95tfl.gov.uk
Journey Planner
Journey Planner is a facility on the Transport for Londonwebsite: tfl.gov.uk. It is easy to use and free of charge.
Journey Planner allows you to plan journeys on publictransport between any two locations in London. If youare unable to use stairs, lifts or escalators, you can planjourneys that do not involve these types of access. Youcan also choose which modes of transport you wish touse or avoid.
Journey Planner allows you to plan journeys anywhere in London using public transport, walking or cycling. It allows you to choose:
• the start and end points of your journey (by station or stop, postcode, address or place ofinterest)
• the date and time that you wish to travel
• whether you want to use or avoid stairs, lifts orescalators during your journey
• the modes of transport that you wish to use oravoid, including walking or cycling
• maximum walking and cycling times during yourjourney, and your approximate speed - slow,average or fast (see illustration overleaf).
94
Safer travel at night
If you are travelling home late at night, you shouldalways use a licensed minicab, taxi or night bus.
It is illegal for anybody, including a licensed taxi orprivate hire driver, to approach you offering ajourney for payment. Although they may appear tooffer cheap fares, unlicensed cabs are oftenuninsured and unsafe. Ten sexual assaults arecommitted in London every month by illegal cab drivers.
Know what you’re getting into.
• To book a taxi at any time of day or night, callOne Number Bookings, on 0871 871 8710.
• You can also get a taxi at any time by calling Zingo, from mobile phones only, on 08700 700 700.
• To get telephone numbers of licensed minicaboperators in your area sent direct to yourmobile phone, text ‘HOME’ to 60835 (60tfl).
• Call TfL’s 24 hour travel information helpline 020 7222 1234, for furtherinformation on taxis and private hire vehicles.
tfl.gov.uk
Taxis and Private Hire
Jour
ney
Plan
ner
97
All of the information about your requested journeyis provided in a clear format. Included in theinformation is real-time news of any disruptions toyour journey that you should expect, either owingto delays or engineering work in progress on thenetwork.
A large print version of Journey Planner is alsoavailable on the Transport for London website.
tfl.gov.uk96
It is easy to enter your own mobility and walkingpreferences when using Journey Planner. In order toenter your own requirements, you need to click‘More options’ then scroll down to the correct partof the screen.
Once you have entered all of the information aboutthe journey you need to make, and your preferencesfor how to make it, Journey Planner will provide fulldetails of the journey that you have requested,according to your own requirements, including:
• the length of time it should take to complete eachpart of your journey, and the journey as a whole
• the types of interchange that you will need tomake during your journey
• easy-to-use maps of the start and end points of your journey
• information about all the facilities available atTube stations.
tfl.gov.uk
99
The Interactive Journey Map gives you the followinginformation about stations on the Tube and Docklands Light Railway:
• station facilities, including toilets, cashmachines, car park and pay phones
• the type of access that there is to thestation’s Ticket Hall and platforms, and totrains themselves
• train timetables (Tube stations only)
• a map of the local area (Tube stations only)
• a list of destinations that can be reached bybus from stops near the station, and the busroute numbers
• links to the relevant bus timetables
• a list of destinations that can be reached byNational Rail from the station (rail interchangestations only)
• links to riverboat information where relevant
• the location and opening hours of the Travel Information Centre, if the station has one.
If there is a bus spider map for the local area, this isalso included. Bus spider maps are diagrams thatclearly illustrate all bus routes serving a given area.
tfl.gov.uk98
Interactive Journey Map
There is an Interactive Journey Map on the Transport for London website: tfl.gov.uk.Like Journey Planner, the Interactive Journey Map is easy to use and free of charge.
When you open up the Interactive Journey Map,you can click on any Tube or DLR station, and a listof headings will appear. You then select the headingthat you require for full information.
The Interactive Journey Map carries links to a widerange of other on-line maps, including a Real-TimeMap, which shows disruption on the Tube and DLR.
tfl.gov.uk
101100 freedompass.org
Freedom Pass
Freedom Pass gives you free travel on buses, Tube, trains,Docklands Light Railway and trams in London. There arealso discounts on riverboat services for Freedom Passholders - see page 119. You can apply for a FreedomPass if you live permanently in a London borough and ifyou are aged 60 or over or fall into one of the followingcategories:
• You are blind or have a severe visual impairment
• You are profoundly or severely deaf
• You are without speech
• You have a disability, or have suffered an injury,which has a substantial and long-term adverseeffect on your ability to walk
• You do not have arms or have long-term loss ofthe use of both arms
• You have a learning disability
• You would, if you applied for the grant of a licenceto drive a motor vehicle under Part III of the RoadTraffic Act 1988, have your application refusedpursuant to section 92 of the Act (physical fitness)otherwise than on the ground of persistent misuseof drugs or alcohol.
103102
A fold-out map showing where and when Freedom Passholders may travel is provided on page 107.
Freedom Pass is paid for by your local council. You canapply for your Freedom Pass at your Post Office or townhall, depending on the borough in which you live.
There are services on which Freedom Passes are notvalid, including:
• Sightseeing tours
• Hotel Hoppers
• Services for special events, e.g. Wimbledon
• Some cross-boundary services
• Private school services
For full information on how to apply, travel benefits, and full terms and conditions, visit the Freedom Passwebsite: freedompass.org.
If you do not have access to the internet, call 020 7747 4858 or send an e-mail [email protected].
freedompass.org freedompass.org
How do I apply for a Freedom Pass as a disabled person? If you think you are entitled to a Freedom Pass, you need to contact your council who will tell you how to apply:
Barking & Dagenham: 020 8227 2334 Barnet: 020 8359 4131 Bexley: 020 8836 7436 Brent: 020 8937 4001/4002 Bromley: 020 8461 7384 Camden: 020 7974 5919 City of London: 020 7332 1224 Croydon: 020 8686 4433 ext 6211 Ealing: 020 8825 8000 Enfield: 020 8379 6631 Greenwich: 020 8921 2388 Hackney: 020 8356 6825 Hammersmith & Fulham: 020 8735 5328 Haringey: 020 8489 1865 Harrow: 020 8424 1732 Havering: 01708 434 592/628 Hillingdon: 01895 250202 Hounslow: 020 8583 5208 Islington: 020 7527 8914 Kensington & Chelsea: 020 7361 2390 Kingston Upon Thames: 020 8547 6085 Lambeth: 020 7926 0747 Lewisham: 0208 314 8300 Merton: 020 8545 4413 Newham: 020 8430 2000 Redbridge: 020 8708 7258 Richmond: 020 8831 6191 Southwark: 020 7525 2141/2306 Sutton: 0208 770 4537 Tower Hamlets: 020 7364 6587 Waltham Forest: 020 8496 6307 Wandsworth: 020 8871 8871 Westminster: 020 7641 2266
105104 freedompass.org
How do I apply for my first Freedom Pass if I am aged 60 or over? If you live in Barking & Dagenham, Bromley, Havering,Sutton or Wandsworth, you need to apply directly tothe council:
Barking & Dagenham: 020 8227 2325 Bromley: 020 8461 7384 Havering: 01708 434 592/628 Sutton: 020 8770 4537 Wandsworth: 020 8871 7709
If you live in one of the following boroughs you willneed to apply for your Freedom Pass at the Post Office:
Barnet, Bexley, Brent , Camden, City of London,Croydon, Ealing, Enfield, Greenwich, Hackney,Hammersmith & Fulham, Haringey, Harrow, Hillingdon,Hounslow, Islington, Kensington & Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton,Newham, Redbridge, Richmond upon Thames,Southwark, Tower Hamlets, Waltham Forest,Westminster.
If you are applying for your Freedom Pass at the Post Office, please make sure you take all the rightdocuments with you, including a completed applicationform.
What you need to bring: • A completed application form - available from the
Post Office • Two recent passport sized photographs of yourself • Proof of your name, age and address
The list of things you need to bring continues on thenext page.
What you need to bring as proof of your nameand age (one item from the list below):
• Current Freedom Pass
• Letter of pension entitlement
• Current passport
• Medical card
• Birth certificate (unless your name has changed)
• Pink driving licence (paper or photocard)
What you need to bring as proof or your address(one item from the list below):
• Current council tax bill/letter/payment book
• Current council/housing association rentbook/statement/letter
• Current television licence
• Residential utility bill dated in the last three months
• Residential bank/building society statement dated in the last three months
• Inland revenue letter dated in the last three months
• Benefits agency letter dated in the last three months
• Letter of pension entitlement or occupationalpension letter dated in the last three months
• Residential credit card statement dated in the last three months.
If you forget your proof of name, age or address thePost Office will not be able to give you a Freedom Pass.
freedompass.org
106 Produced by London – 26.06.2006 (FPD) www.fwt.co.uk
Clapham Junction
CityThameslink
CHARINGCROSS
TottenhamCourt Rd.
OxfordCircus
Green Park
VICTORIAWATERLOO
Vauxhall
FarringdonOld Street
Moorgate
KING’SCROSS
ST.PANCRAS
Highbury& Islington
FinsburyPark
Bank
CANNONSTREET
Elephant& Castle
LIVERPOOLSTREETFENCHURCHSTREET
TowerHill
LONDON BRIDGE
NewCrossNew Cross
Gate
PeckhamRye
Brixton
TulseHill
Balham
StreathamCommon
CrystalPalace
NorwoodJunction
Greenwich
Lewisham
BeckenhamJunction
Forest Hill
Elmers End
Coulsdon SouthTattenhamCorner
Caterham
Upper Warlingham
Hayes
New Addington
BromleySouth
BromleyNorth
Orpington
WoolwichArsenal
Dartford
Swanley
CanaryWharf
TowerGateway
WestHam
Canning TownBeckton
NorthWoolwich
Bexleyheath
Sidcup
Knockholt
Barking Upminster
SevenSisters
Clapton
TurkeyStreet
Enfield Lock
EnfieldTown
Chingford
WalthamstowCentral
Rainham
Woodford
Stratford
Epping
Cockfosters
CrewsHill
HadleyWood
HighBarnet
Gospel OakArchway
Mill Hill East
EUSTON
Finchley Road
BakerStreet
MARYLEBONE
PADDINGTON
BondStreet
NottingHill Gate
Kensington(Olympia)
Hammersmith
WembleyPark
WestHampstead
Elstree & Borehamwood
EdgwareStanmore
Harrow-on-the-Hill
WillesdenJunction
WembleyStadium
Harrow &Wealdstone
Hatch End
ActonCentral
EalingBroadway
WestDrayton
Greenford
South Ruislip
Acton Town
Uxbridge
West Ruislip
Amersham
Chesham
Watford
HeathrowTerminals 1, 2, 3
HeathrowTerminal 4
Gunnersbury
Richmond
Feltham
Morden
Hampton
Hampton CourtSurbiton
Kingston
Barnes
Wimbledon
MitchamJunction
West Croydon EastCroydon
Sutton
EpsomDowns
Cheam
Stoneleigh
Chessington South
Hounslow
LeytonstoneKentish Town
CustomHouse
Romford Harold Wood
London City Airport
King George V
Hayes &Harlington
Elderly Persons’ Freedom Pass Holders maytravel FREE on these routes from 9am Mondayto Friday and at any time Weekends and PublicHolidays.Disabled Persons’ Freedom Pass holders maytravel FREE on these routes at any time.
National Rail routes on whichany Freedom Pass holder may travel FREEfrom 9.30am Monday to Friday and at any timeWeekends and Public Holidays.
National Rail routes where freetravel is NOT permitted. An extension or otherticket must be purchased in advance of travelto stations on these routes.
National RailLondon UndergroundDocklands Light RailwayCroydon Tramlink
This is a simplified diagram and some lines andstations have been omitted for the sake of clarity.A “London Connections” map is available whichshows the complete network.
109108 tfl.gov.uk
Coaches
Journeys within London by coach and/or other modes of transport can also be planned on-line using Journey Planner on the TfL website: tfl.gov.uk. Journey Planner allows you to plan journeys that do not involve the use of stairs, lifts or escalators.
If you do not have access to the internet, up-to-dateinformation about coach routes, timetables and fares isavailable by calling Travel Line on 0870 608 2608.
Transport for London does not operate coach services,but it does operate Victoria Coach Station (VCS), whichis the main point of departure and arrival for coachservices in and out of London.
VCS comprises two buildings, one for departures andone for arrivals. VCS is a predominantly step-freeenvironment. A fold-out plan of Victoria Coach station is provided on page 111.
Most coach services are not fully accessible. There are other coach set down/pick up points than VCS throughout London, including:
• Heathrow Airport
• Golders Green
• Stratford
• Coach stops in central London.
Co
ache
s
110
Mobility assistance
If you have a mobility impairment, you can pre-bookMobility Assistance at Victoria Coach Station byeither phoning the Help Point on 020 7824 0000or by completing the Mobility Assistance on-linerequest form on the TfL website tfl.gov.uk. Please ensure that this form is submitted at least24 hours prior to your departure time. The Mobility Assistance service is free of charge,but please note that a small charge may be payableif you also require the service of a porter.Customers can arrange to be set down or picked upby a taxi, licensed minicab or private car at the Help Point.
If you are arriving by coach and intending to continueyour journey by other means, you should notify yourcoach driver, who will then request that MobilityAssistance is provided for you on arrival at VCS.
If you are departing from one of the Green Linecoach stops in Bulleid Way on a specific coachservice, VCS staff will assist you in reaching thedeparture stop. As with coaches arriving at VCS, ifyou are arriving at one of the Green Line stops andneed help in continuing to your next point ofdeparture, help can be requested by calling the Help Point once you have arrived.
tfl.gov.uk
Coaches
ELIZABETH STREET
SEMLEY PLACE
BU
CK
ING
HA
M
PA
LAC
E
RO
AD
ECC
LEST
ON
PL
AC
E
BU
LLEI
D
WA
Y
EBU
RYST
REE
T CO
LON
NA
DE
WA
LK
2019
18
12
13
14
15
16
17
1110 9 8 7 6 5 4 3 2
1
21
W
V
TravelAgency
TicketHall
0600-2330
ContinentalCheck-in
NationalExpress
Assistance
Information2230-0730
Timetablescreens
HelpPoint
Timetablescreens
Victoria Coach Station:Arrivals Green
Linecoach
terminal
To Victoria Station300 Metres
Underground
Buses
National Rail
Timetablescreens
Minicabbooking desk
Timetablescreens
CoachInformation
London TravelInformation
Victoria Coach Station:Departures
Coach departure gates
Buses towardsSloane Square and Pimlico
Buses towards Victoriaand Westminster
Coach information
Toilets
Disabled toilets
Baby changing facilities
Bureau de change
Cash machine
Hotel bookings
Left luggage
Refreshments
Taxi rank
Telephones
1
KEY
V
W
Plan of Victoria Coach Station
113tfl.gov.uk
Trams
Croydon Tramlink comprises three routes:
1: Elmers End to Croydon
2: Beckenham Junction to Croydon
3: New Addington to Wimbledon
A fold-out Tramlink map is provided on page 117, clearly illustrating the three routes in operation. All trams on these routes are fully accessible.
112
Tram
s
115114 tfl.gov.uk
Journeys by tram and/or other modes of transport canalso be planned on-line using Journey Planner on the TfLwebsite: tfl.gov.uk. Journey Planner allows you to planjourneys that do not involve the use of stairs, lifts orescalators.
Up-to-date timetable information for all three Tramlinkroutes is provided on the Transport for London website.
If you do not have access to the internet, up-to-date information about Tramlink routes,timetables and fares is also available by calling the 24 hour travel information helpline 020 7222 1234and via textphone 020 7918 3015.
Tramlink
tfl.gov.uk
Using trams
It is easy for all customers to use trams. All access totrams is step-free. There is no need to use ramps or anyother special features to board. You simply turn up andgo. Additionally, all tram travel is free for wheelchairusers, irrespective of whether or not they hold aFreedom Pass.
At Wimbledon Station there are passenger lifts toprovide connections to other rail services as well as toand from street level. To assist blind passengers andpeople with visual impairments, each stop has a tactilestrip along its entire length, a safe distance from theplatform edge.
Tramlink
116
The design of the trams themselves makes specialprovision for passengers with disabilities. Peopleusing wheelchairs can easily wheel on and off thetrams and there are two dedicated spaces for themto travel in each tram. Next to the wheelchair spaceis a specially sited intercom, which allows you tospeak to the driver in an emergency, and an easyreach stop request button. All doors have an openingbutton on them at an accessible height.
There are priority seats for elderly and disabledpeople, or those travelling with small children, ineach section of the tram and plenty of easy to reachstop request buttons. The name of the next stop willbe announced as the tram leaves the previous stop.
tfl.gov.uk
Tramlink
3.7.06
WestCroydon
WellesleyRoad
ChurchStreet
GeorgeStreet
ReevesCorner
EastCroydon
LebanonRoad
Sandilands
Addiscombe
Blackhorse Lane
WoodsideArena
Harrington Road
Elmers End
Lloyd Park
Coombe Lane Gravel Hill
Addington VillageFieldway
King Henry’sDrive New Addington
Wandle Park
Waddon Marsh
IKEA Ampere Way
Therapia Lane
Beddington Lane
Mitcham Junction
Mitcham
Belgrave Walk
Phipps Bridge
Morden Road
Merton Park
Dundonald Road
Wimbledon
Birkbeck
AvenueRoad
BeckenhamJunction
BeckenhamRoad
Centrale
Bus T31 toHomestead Wayand Vulcan Way
Bus T31 to Forestdaleand Court Wood Lane
Bus T33 to Forestdaleand Selsdon Vale
Buses T31 and T32 toFieldway and Goldcrest Way
Bus T32 toArnhem Drive andKing Henry’s Drive
Bus T33 to Croham Road,Selsdon, Selsdon Valeand Forestdale
Tramlink route 1Tramlink route 2Tramlink route 3Interchange with connecting busesT31, T32 and T33Interchange with UndergroundInterchange with National Rail
Tramlink map
119tfl.gov.uk
Riverboats
Riverboat services call at over 20 piers on the River Thames in London. There are two commuterservices, and a wide range of leisure services.
A fold-out map showing operational piers on theThames in London is provided on page 129, clearlyillustrating all interchanges with bus, rail, Tube and Docklands Light Railway services.
Many operators offer 50% off the normal advertisedadult fare on production of a valid Freedom Pass at thetime of travel. Many operators offer a third off normaladvertised adult and child fares on production of a validTravelcard or Oyster card loaded with a valid Travelcardwhen purchasing a ticket. Some restrictions apply.Oyster cards with pre-pay are not accepted.
Riv
erbo
ats
118
121tfl.gov.uk
Using riverboats
All piers are wheelchair accessible. Most river cruiseslast between 45 minutes and 1 hour 30 minutes.
Most riverboats are accessible, and most newer rivercraft have dedicated wheelchair spaces. You shouldcheck with individual service operators about the level of accessibility on their boats. Contact information forservice operators is contained in each seasonal guide toriverboat services (see page 120).
Staff are always on hand to offer help in boarding anddisembarking from river craft. However, it is advisable forany people with mobility impairments who are travellingas a group to provide advance notice to the operatorconcerned, to ensure a smooth journey. For furtherinformation, please call 020 7941 2400.
River Services
120
Journeys by riverboat and/or other modes of transportcan also be planned on-line using Journey Planner onthe TfL website: tfl.gov.uk. Journey Planner allows youto plan journeys that do not involve the use of stairs,lifts or escalators.
Up-to-date timetable and fares information for allservices is contained in the guide to river boat services,which is published each April and October. The currentguide can also be downloaded from the Transport forLondon website (tfl.gov.uk) as a Portable DocumentFormat (PDF) file.
If you do not have access to the internet, copies of the current guide can be requested by calling the 24 hour travel information helpline 020 7222 1234and via textphone 020 7918 3015.
The Woolwich ferry is a free service operating between Woolwich and North Woolwich. This service isaccessible to wheelchair users and powered buggy users.
River Services
tfl.gov.uk
Destinations served:Blackfriars, Chelsea Harbour,Embankment, Putney
Cadogan Pier
Access to Pierfrom street
Destinations served:Bankside, Cadogan, Canary Wharf,Chelsea Harbour, Embankment,Greenland, Greenwich,London Bridge,Masthouse Terrace, Putney,St Katharine’s, Savoy,Woolwich Arsenal
Blackfriars Millennium Pier
Access to Pierfrom street
( in mainline station)
Destinations served:Greenwich, St Katharine’s,Westminster(Boats call for pre-booked groups only)
Barrier Gardens Pier
Access to Pierfrom street
Destinations served:Blackfriars, Canary Wharf,Embankment, Festival, Greenland,Greenwich, London Bridge,Masthouse Terrace, Millbank,Savoy, St Katharine’s, Tower,Waterloo, Westminster,Woolwich Arsenal
Bankside Pier
Access to Pierfrom street
123
Bankside Pier – Cadogan Pier
122
Guide to piers
In this section, we provide the following information foreach operational pier on the River Thames in London:
• type of access from the street
• destinations served
• interchanges with other transport modes
• pier facilities.
The key on the inside of the front cover explains thesymbols that appear in the information for each pier.
The photograph below shows the new ramp rider atGreenwich Pier. See the information for Greenwich Pieron page 125 for full details.
River Services
tfl.gov.uk
Destinations served:Hampton Court, Richmond
Kingston Town End Pier
No access to Pier withoutusing stairs
Destinations served:Hampton Court, Richmond
Kingston Pier
Access to Pier from street
Destinations served:Hampton Court,Richmond, Westminster
Kew Pier
Access to Pierfrom street
Destination served:Canary Wharf
Hilton Docklands Pier
No access to Pier withoutusing stairs
(from Hotel) (Hotel)
Destinations served:Kew, Kingston,Richmond, Westminster
Hampton Court Pier(open April to September)
No access to Pier withoutusing stairs(Step-free access is availableusing an alternativeLanding Stage - please contactthe boat operator for details020 7930 2062)
(in the Palace)
Destinations served:Bankside, Barrier Gardens,Embankment, St Katharine’s,Savoy, Tower, Waterloo,Westminster, Woolwich Arsenal
Greenwich Pier
Access to Pierfrom street
New Ramp Rider - this allowspassengers in wheelchairs easyaccess to the pier, at high andlow tides
125
Greenwich Pier – Kingston Town End Pier
Destinations served:Bankside, Blackfriars,Canary Wharf, Greenwich,London Bridge,Masthouse Terrace,St Katharine’s, Savoy,Woolwich Arsenal
Greenland Pier
Access toPier from street
Destinations served:Bankside, Embankment,London Bridge, St Katharine’s,Westminster
Festival Pier
Access to Pierfrom street
(Royal Festival Hall)
Destinations served:Bankside, Blackfriars, Cadogan,Chelsea Harbour, Greenwich,London Bridge, Putney,St Katharine’s, Tower,Waterloo, Westminster
Embankment Pier
Access to Pierfrom street
Destinations served:Blackfriars, Cadogan,Embankment, Putney
Chelsea Harbour Pier
Access to Pierfrom street
(Hotel Conrad)
Destinations served:Bankside, Blackfriars, Greenland,Greenwich, Hilton Docklands,London Bridge,Masthouse Terrace, St Katharine’s,Savoy, Woolwich Arsenal
Canary Wharf Pier
Access to Pierfrom street
(10 minutes) (7 minutes)
124
Canary Wharf Pier – Greenland Pier
Destinations served:Bankside, Barrier Gardens,Embankment, Festival, Greenwich,Hampton Court, Kew,London Bridge, Richmond,St Katharine’s, Tower, Waterloo
Westminster Millennium Pier
Access to Pierfrom street
Destinations served:Bankside, Greenwich,Millbank, Tower
Waterloo Millennium Pier
Access to Pierfrom street
(London Eye ticket hall)
Destinations served:Bankside, Embankment,Greenwich, Waterloo,Westminster
Tower Millennium Pier
Access to Pierfrom street
(Lower Thames Street)
Destinations served:Bankside, Blackfriars,Canary Wharf, Greenland,Greenwich, London Bridge,Masthouse Terrace, St Katharine’s,Woolwich Arsenal
Savoy Pier
Access to Pierfrom street
127
Savoy Pier – Westminster Millennium Pier
Destinations served:Bankside, Barrier Gardens,Blackfriars, Canary Wharf,Embankment, Festival,Greenland, Greenwich,London Bridge,Masthouse Terrace, Savoy,Westminster, Woolwich Arsenal
St Katharine’s Pier
(from Hotel)
Access to Pierfrom street
from Thames Path
Destinations served:Hampton Court, Kew,Kingston, Westminster
Richmond Landing Stage(open April to September)
No access to Pier withoutusing stairs
(Town Hall)
Destinations served:Blackfriars, Cadogan,Chelsea Harbour, Embankment
Putney Pier
Access to Pierfrom street
Destinations served:Bankside, Waterloo
Millbank Pier
Access to Pierfrom street
(Pimlico 5-10 minutes)
Destinations served:Bankside, Blackfriars,Canary Wharf, Greenland,Greenwich, London Bridge,St Katharine’s, Savoy,Woolwich Arsenal
Masthouse Terrace Pier
Access to Pierfrom street
Destinations served:Bankside, Blackfriars,Canary Wharf, Greenland,Greenwich, Masthouse Terrace,St Katharine’s, Savoy,Westminster, Woolwich Arsenal
London Bridge City Pier
Access to Pierfrom street
(in Station) (in Station)
126
London Bridge City Pier – St. Katharine’s Pier
R I V E R T H A M E S
Bankside Pier
Blackfriars Millennium
Pier
L ondon Bridge
City Pier
T owe r Millennium
Pier
Sa vo y Pier
Embankment Pier F estival Pier
W estminster Millennium Pier
St. K atharine’ s Pier
Hilton Dock lands
Nelson Dock Pier
Gr eenwich Pier
Masthouse T errace Pier
Gr eenland Pier
Canary Wharf Pier
Millbank Millennium Pier
Cadogan Pier Chelsea
Harbour Pier
W aterloo Millennium Pier
Barrier Gar dens Pier
WoolwichFree Ferry
Summer time services to Kew, Richmond and Hampton Court.
K ey to symbols for inter change
Underground
Buses
Docklands Light Railway
Eurostar
Rai l
Kew Pier
RichmondLanding Stage
HamptonCourt Pier
ChelseaHarbour Pier
WoolwichArsenal
River map
128
131tfl.gov.uk
Docklands Light Railway
Docklands Light Railway (DLR) links the City from Bank or Tower Gateway stations with a variety ofdestinations in east London: Beckton, Canary Wharf,Stratford, Lewisham and King George V in North Woolwich.
A map of Docklands Light Railway is included in thefold-out Tube map on page 83.
Docklands Light Railway was the first fully accessiblerailway in the UK, making access much easier forwheelchair users, older and ambulant disabled people,and people with young children in prams or with heavy bags.
130
DLR
tfl.gov.uk 133
Docklands Light Railway
Using the DLR
All DLR stations have lift or ramp access to theplatforms, with level access onto the trains. All lifts have alarms enabled, which allow you to talkdirectly with a member of DLR staff should youexperience any problems.
Platforms are as level with trains as possible for easyaccess. The gap between the platform edge and thetrain is approximately 7.5cm wide and the stepup/down from the platform to the train approximately5cm high. These levels allow easy access for mostpassengers but you should nevertheless take carewhen boarding and alighting, particularly with awheelchair, crutches, a walking stick or pushchair.Most wheelchair users find boarding/alightingsmoothest with the largest wheel first – this maymean reversing as appropriate.
132 tfl.gov.uk
Docklands Light Railway
Journeys by DLR and/or other modes of transport can be planned on-line using Journey Planner onthe TfL website: tfl.gov.uk. Journey Planner allows you to plan journeys that donot involve the use of stairs, lifts or escalators.
The Interactive Journey Map, also on the TfLwebsite, provides detailed information about accessto DLR stations and platforms, interchange withother modes of transport, and facilities at stations.
If you do not have access to the internet, up-to-date information about DLR lines, timetablesand fares is available by calling the 24 hour travelinformation helpline 020 7222 1234 and viatextphone 020 7918 3015.
Access toticket machines
Access to platforms
Jubilee line station is 200m awayat street level
Canary Wharf
Jubilee A
Access to platforms
Bow Church
Bow Road Station (District andHammersmith & City lines) is200m away at street level
Access to platforms
Blackwall
Access to platforms
Beckton Park
Access to platforms
Beckton
Access from Central lineTicket Hall
Access from Northern lineTicket Hall(King William Street)
Interchange with other lines
Central, Circle, Districtand Northern
Waterloo & City
Central
Bank
Circle
District
Northern
Waterloo & City B
Access to platforms
All Saints
All Saints – Canary Wharf
135134 tfl.gov.uk
Guide to stations
In this section, we provide the following informationfor each DLR station:
• type of access to ticket machines and to all platforms
• interchanges between platforms and lines
• interchanges with other transport modes
• station facilities.
The key on the inside of the front cover explains the symbols that appear in the information for each station.
Docklands Light Railway
Access toticket machines
Access to platforms
Interchangewith National Rail
Limehouse
Access toticket machines
Access to platforms
Interchange with National Rail
platforms 1 and 4
platforms 2 and 3
Lewisham
(National Rail station)
Access toticket machines
Access to platforms
King George V
Access toticket machines
Access to platforms
Island Gardens
Access to platforms
Canary Wharf Jubilee line stationis 150m away at street level
Heron Quays
(Canary Wharf)
Access toticket machines
Access to platforms
Interchange with National Rail
Northbound DLR towestbound National Rail
other connections
Greenwich
Greenwich – Limehouse
137
Access to platforms
Gallions Reach
Access to platforms
Elverson Road
Access to platforms
East India
Access to platforms
Devons Road
Access to platforms
Deptford Bridge
Access to platforms
Cyprus
Access to platforms
Cutty Sark forMaritime Greenwich
Access fromVictoria Dock Road
Access fromExCeL Park & Ride
Interchange withNational Rail
Custom House for ExCeL
Access to platforms
Crossharbour
Access to Ticket Hall
Access to platforms
Interchange withJubilee line
Interchange withNational Rail
Canning Town
Jubilee A
Canning Town – Gallions Reach
136
139
Access toticket machines
Access to platforms
West Silvertown
Accessto platforms
West India Quay
Access to platforms
Westferry
Access to ticket machinesand platforms
Interchange withUnderground (250m) andNational Rail (150m) atstreet level
Tower Gateway
(Tower Hill)
(Fenchurch Street)
Access to Ticket Hall
Accessto platforms
Interchange with westboundCentral line and westbound‘one’ suburban services
All otherconnections
Stratford
Jubilee
Central
AB
Stratford – West Silvertown
Access to platforms
South Quay
Access to platforms
Interchangewith Underground(separate station via street)
Shadwell
East London
Access to platforms
Royal Victoria
Access to platforms
Royal Albert
Accessto platforms
Pudding Mill Lane
Access to platforms
Prince Regent
Access to platforms
Poplar
Access toticket machines
Access to platforms
Pontoon Dock
Access to platforms
Mudchute
Access toticket machines
Access to platforms
London City Airport
London City Airport – South Quay
138
141
Trains
Transport for London does not operate rail services inLondon, but journeys by trains and other modes oftransport can be planned on-line using Journey Planneron the TfL website: tfl.gov.uk. See pages 95 to 97 formore information about Journey Planner.
From November 2007, London’s rail passengers will beable to board ‘London Overground’ services. ‘LondonOverground’ train services will operate on the NorthLondon Railway under TfL’s management, when itassumes responsibility for the line from the Departmentfor Transport. Operating under a new TfL London RailConcession, ‘London Overground’ services will also runon the East London Railway when it opens in 2010.
140
Trai
ns
143
Trains
Using trains
Like the Tube, access to platforms at rail stationswill normally involve using stairs. Additionally, therewill generally be a step of a few inches between theplatform and the train.
Arrangements can be made for passengers withmobility impairments, including people who usewheelchairs. Train operating companies can usuallyarrange for staff to meet you at your departurestation, accompany you to the train and see yousafely on board. Similar arrangements can be madeat your destination station and other stations if youneed to change trains. Ramps can be provided forpeople using wheelchairs, to get on and off trainseasily.
142
Trains
The National Rail website provides detailed information about rail services in London, covering routes, timetables, fares and access to stations and trains. A map showing rail stations in London andthe South East that have step-free access isprovided on this website:
nationalrail.co.uk/passenger_services/disabled_passengers/
A full list of train operating companies, includingnetwork maps, is available on the National Railwebsite: nationalrail.co.uk/tocs_maps.
If you do not have access to the internet, please call National Rail Enquiries on 08457 48 49 50 for all information on rail routes, stations, timetables, fares and accessibility.
144
Information for disabled drivers
The Blue Badge parking schemeThe Blue badge scheme provides a range of parkingbenefits for eligible disabled people. The schemeoperates throughout the UK. In London, the following boroughs operate schemes that vary fromthe national scheme: City of Westminster, Royal Borough of Kensington andChelsea, Corporation of London and the LondonBorough of Camden (south of the Euston Road).
These concessions only apply to on-street parking andinclude free use of parking meters and pay-and-displaybays. Badge-holders may also be exempt from limitson parking times imposed on others and can park forup to three hours on yellow lines (except where thereis a ban on loading or unloading or other restrictions).
Your local authority is responsible for issuing Blue Badge parking permits. Please contact themdirectly for more information.
If you have access to the internet, you can visitdirect.gov.uk/DisabledPeople/MotoringAndTransportfor further information on the Blue Badge scheme. On this website you can complete an online form,which will take you to your local authority website,where you can find out more and/or apply online
Congestion ChargeBlue Badge holders qualify for a 100 per centexemption from the Congestion Charge but youmust register with Transport for London before travelling. For full information about how toregister, please call 0845 900 1234. Minicom usersshould call 020 7649 9123.
If you have access to the internet, you candownload an application form atcclondon.com/downloads/DisabledPeople.pdf.
Disabled drivers in receipt of vehicle excise dutyexemption are automatically exempt from theCongestion Charge and do not have to register.
145
146
Guides for people with learning difficulties
The ‘Out and about in London’ series helps peoplewith learning difficulties travel independently:
‘Out and about in London: My guide’ will help youtravel independently, and covers different ways oftravelling, including bus, cab, Tube, train, DocklandsLight Railway and tram. It helps you keep yourself andyour belongings safe, and shows you what to do ifthings go wrong. The guide has space for writing downor drawing details about your journey, and comes in aneasy-to-use ringbinder.
‘Out and about in London: My guide for listening’is the CD version of ‘My guide’ and includes sound effects.
‘Out and about in London: Supporting independent travel’ is for peoplesupporting someone with learning difficulties. It ismainly for non-professionals, like parents and carers,but will also help professionals. It gives you traveltraining tips to help the learner get the most out of‘My guide’.
Where can I get the guides?
The guides can be ordered from London Travel Information on 020 7222 1234 or via the TfL website tfl.gov.uk.
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