1 Kerbside Services

2 On Bin Collection Day

3 Recycling

5 Garden Organics

7 Garbage

9 Hard Waste

11 Home Composting

12 Recycling & Waste Centre

13 Other Waste Disposal Options

14 Preventing Litter & Dumped Rubbish

15 Contacting Council

Your Household Recycling and Waste Services Guide你的居家回收利用和废料服务指南

Οδηγός Υπηρεσιών Ανακύκλωσης και Απορριμμάτων Οικιακής ΧρήσηςGuida ai servizi per il riciclaggio e la raccolta dei rifiuti domesticiHướng dẫn về các Dịch vụ Đồ Phế thải và Rác Tái sử dụng Gia đình

路肩服务

Υπηρεσίες Δίπλα στο ΠεζοδρόμιοServizi di raccolta a domicilioCác Dịch vụ Lượm rác bên Lề đường

Council offers different bin sizes to suit your needs:

• Recycling bins are free • Charges apply to sizes above

the standard 80L garbage bin • A maximum of two bins of each

type are allowed at your property • Charges apply to additional garbage bins.

Visit our website or call our Customer Service to determine and order the right size bins for you

Council provides weekly garbage and fortnightly recycling bin collections

Garden Organic bins are an optional user-pays fortnightly collection

RecyclingCollected fortnightly

240L or 360L

Garden Organics (Optional)

Collected on alternate fortnight to recycling

140L or 240L

GarbageCollected weekly80L, 120L or 240L

Kerbside Services

1

On Bin Collection Day

在垃圾桶收集日Ημέρα Συλλογής ΚάδωνIl giorno di raccolta dei bidoniVào Ngày Lượm Rác

Ensure your bins are collected by placing your bins out correctly every time

No overfilled bins• Do not place rubbish on or

next to your bin, these will not be collected.

• Do not overfill your bin, the lids must close.

• The maximum weight is 70kg.

Damaged, stolen and missed binsIf your bin is stolen, damaged or has not been collected, please report it to us online or via our Customer Service.

Be on timePlace bins out the night before collection day. Once collected, return back to your property within 24 hours.

Correct bin placement• Place bins side by side leaving at least 50cm

apart and clear of obstructions.

• Bins should be placed next to the kerb, with handles facing away from the road.

Place your bins correctly for your street type:

Dead EndPlace all bins on one side of your street.

Court BowlDo not place your bin in the court bowl end of your street.

HammerheadDo not place your bin in the corners of the hammerhead of your street.

50cm

2

If you are unsure if something can be recycled, visit our website or try www.recyclingnearyou.com.au or www.recycling.vic.gov.au

回收利用服务

Υπηρεσία ΑνακύκλωσηςServizio di riciclaggioDịch vụ Rác Tái sử dụg

• Empty contents of items before placing them in the bin, no need to rinse

• Squash bulky containers down to save space.

Accepted

Recycling

RECYCLING TIPS:

Paper Newspapers,magazines,phone books& office paper

CardboardFlatten boxes & cartons to save space in your bin

Plastic bottles & containers Hard, rigid plastic bottles and containers from the kitchen, bathroom and laundry with their lids and labels left on

No soft plastics! If it scrunches into a ball and doesn’t hold its shape (e.g. chip packets, plastic bag and cling wrap) it’s soft plastic - not for the recycling bin.

Glass jars & bottlesLids & labels left on

Aluminium & SteelEmpty aerosols, foil, cans & trays

3

Not accepted

Building waste

Garden waste

4Your recycling is taken to a facility where paper, cardboard, plastic, aluminium, steel and glass are separated into groups. These five recycling types are used to create new products

Remember to place bins away from overhead wires so the truck has clear access

Set your recycling free! Don’t put items in plastic bags

Keep clear from overhead wires

Drinking glass Food scraps

Takeaway cups & coffee pods

Batteries

Nappies

Electronic itemsDonate or sell if in working condition

Garbage

Pyrex & crockery

Tissues, paper towels & napkins

Foam & polystyrene

Hazardous waste

Clothing

Plastic bags, soft plastic packaging, food wrappers & clear filmSoft plastics can be disposed of at your local supermarket for specialist recycling

Bins containing the

wrong things might

not be emptied

4

花园有机物服务

Υπηρεσία Βιολογικής Κηπευτικής Servizio rifiuti organici da giardinoDịch vụ Rác Hữu cơ từ Vườn

Garden Organics

Flowers Garden prunings

Loose branches ( up to 7.5cm in diameter and 1m in length)

Weeds

Grass clippings Leaves

Accepted

• Do not squash material in the bin as branches and twigs can get stuck

• Do not overfill your bin as this can exceed the weight the truck can lift – maximum 70kgs

• Do not use rope to tie branches together.

GARDEN ORGANICS

TIPS:

5

6

Garden organics are turned into rich compost for gardens, parks and farms, so it is important to ensure the correct materials go into the bin

Garden hose

Animal waste

Logs or stumps Plastic bags Rocks or rubble

Timber

Garbage

Building waste

Not accepted Don’t bag your garden waste! Place items loosely in the bin

Order Your Garden Organics BinGarden Organic bins are an optional user-pays fortnightly collection service

Contact Customer Service or visit our website

Plant pots Recyclables Food waste Soil

6

• Buy items in bulk, with minimal packaging that is reusable or recyclable. • Donate or sell used goods that are in good condition. • Buy quality items that are going to last. • Grow your own food, such as fruit, vegetables and herbs. • Invest in reusable items (e.g. bees wax wraps, drink bottle and coffee cup). • Compost your organic waste at home.

General waste

Disposable nappies

Paper towel & tissues

Broken crockery & glassware (bagged)

Plastic bags & soft plastic packaging

Light globes ( see page 13 for other disposal options)

Animal waste (bagged)

Polystyrene

Vacuum dust (bagged)

Waxed & food soiled cardboard

垃圾服务

Υπηρεσία ΑπορριμμάτωνServizio rifiutiDịch vụ Rác thải

Accepted

Garbage

AVOID, REDUCE, REUSE & RECYCLE

7

Gas bottles

Building waste Garden waste

Fire extinguishers

Syringes & medical waste

Recyclables

Electronic items ( see page 13 for disposal options)

Oil & paint ( see page 12 for disposal options)

Household chemicals ( see page 13 for disposal options)

Household batteries ( see page 13 for disposal options)

Waxed & food soiled cardboard

Hot ash

Not accepted

8

The garbage bin should be your last resort, everything placed in it goes to landfill, where it is never used again

Please bag all garbage to reduce pests and wind blown litter

E-waste is any item with a plug, battery

or cord that is no longer working or wanted

By Victorian law, e-waste shouldn’t be placed in your kerbside

bins, but it can be recycled at the Recycling & Waste Centre.

To learn more about e-waste visit www.ewaste.vic.gov.au

8

回收利用服务

Υπηρεσία ΑνακύκλωσηςServizio di riciclaggioDịch vụ Rác Tái sử dụg

Council provides two free booked hard waste collections each financial year Additional bookings are available at a cost

Hard Waste

Book your collection Visit www.whitehorse.vic.gov.au/ hard-waste-collection

Call our contractor on 9721 1915

Bookings close at 3pm on Wednesday for collection the following week.

• Bookings will be confirmed by SMS and/or email.

• Confirmed bookings may receive an information pack including an orange ‘BOOKED’ sticker.

• Place the sticker on an item so it is visible from the road.

Neatly stack your collectionOnly place accepted items on your nature strip the weekend prior to your booked collection week (before Sunday night).

• Excess items will be counted as two collections.

• Items should be no heavier than two people can lift.

• Items should be no more than 3 cubic metres.

• Unaccepted items will not be collected.

Max volume

3m3

1m

1m

3m

Items that are not

booked are considered

as illegal dumping and

may result in a fine

9

Not accepted

If you live in a unit or apartment block of six or more dwellings, please get in touch with your property manager to organise your collection

General garden waste

( other than branches & prunings)

Car tyres & batteries

( see page 12 for disposal options)

Building & renovation waste

Hazardous waste ( including chemicals,

paint & asbestos

Household waste

Motor oil & engine blocks

Gas cylinders

Accepted

Most materials collected through the Hard Waste Collection Service will

be recycled.

10

Household furniture & appliances

Mattresses & bed bases

(max two items per collection)

Whitegoods ( including washing machines,

stoves & fridges with doors removed)

Carpet ( rolled and tied. Max of one

roll no longer than 1.5m)

Timber ( up to 10 pieces,

no longer than 1.5m)

Scrap metal

Car parts (small items)

Lawn mowers

Branches & prunings (tied together)

Broken glass & crockery

(safely wrapped and labelled)

Bicycles ( consider taking bikes to our

Recycling and Waste Centre, to be donated to Bikes4Life and passed onto those in need)

Empty paint tins (lids removed)

Hot water systems

Choose the right option for youOptions to choose from include Bokashi Buckets, worm farms, compost bins and more. Choosing the right system for you will depend on what materials and space you have.

Unsure which composting system is suitable for you?

Visit www.sustainability.vic.gov.au/compost or our website

ShareWasteNo space for home composting? ShareWaste connects people who wish to recycle their organic waste with neighbours composting nearby.

Visit www.sharewaste.com for more information

Residents can get a $50 rebate from the purchase of home composting products

For more information or to claim a $50 rebate, visit our website

All vegetable & fruit scraps

家庭堆肥

Κομποστοποίηση στο ΣπίτιCompostaggio domesticoLàm Phân hữu cơ ở nhà

Home Composting

Composting your organic waste can halve the waste going into your garbage bin

It’s an inexpensive way to turn organic waste into fertiliser for

your garden, while reducing emissions and waste

sent to landfill

11

Cardboard

Batteries (domestic and car batteries)

Engine oil (up to 5 litres)

Cooking oil

Fluorescent tubes & light bulbs

Glass bottles & jars

Aluminium (pots, pans & window frames)

Steel ( whitegoods, guttering,

roofing, bikes & appliances)

Other metals

Paint ( up to 100 litres and max

of 20 litres per container)

Electronic waste

Charges apply ($) (view Council website for latest pricing)

Rubbish ( includes food waste,

furniture & hard rubbish)

Clean green waste ( includes timber, fencing, tree

prunings & small branches)

Clean concrete (includes bricks & ceramics)

Engine oil (more than 5 litres)

Tyres

Mattresses & bases

Gas bottles (up to 9kg)

Drop off for free

For bulky non-hazardous waste

For more information visit our website or contact the Centre directly

All vegetable & fruit scraps

No chemicals, asbestos and hazardous materials See next page for disposal options

Cover and secure your load properly to prevent roadside litter and improve road safety

Recycling & Waste Centre

Address: Corner of Burwood Highway and Morack Road, Vermont SouthPhone: 9262 6236Open: 7 days a week from 6:30am-4:00pm No weighed vehicles after 3:45pmClosed: Christmas Day and Good Friday

白马回收利用和废料中心

Κέντρο Ανακύκλωσης και Απορριμμάτων WhitehorseCentro per il riciclaggio e lo smaltimento dei rifiuti di WhitehorseTrung tâm Đồ Phế thải và Rác Tái sử dụng Whitehorse

Burwood Hwy

Mo

rack

Rd

Bunnings Vermont Sth

Whitehorse Recycling & Waste CentreWhitehorse Recycling & Waste Centre

12

其他回收利用和废料处理选择方案

Άλλες Επιλογές Ανακύκλωσης και Απόρριψης Αποβλήτων

Altre opzioni per il riciclaggio e lo smaltimento dei rifiuti

Các Lựa chọn Khác cho việc Vứt bỏ Đồ Phế thải và Rác Tái sử dụng

Other Waste Disposal Options

BatteriesAccepted for free at the Recycling and Waste Centre and at Aldi, Officeworks and BatteryWorld stores.

Domestic quantities up to the size of 9 volt can be taken to our Customer Service Centres.

AsbestosHave asbestos removed by a professional and disposed of safely.

Visit www.asbestos.vic.gov.au for more information or contact EPA on 1300 372 842

Household chemicals Dispose of chemicals safely through Sustainability Victoria’s free Detox Your Home drop off events or sites.

Visit www.sustainability.vic.gov.au/detoxyourhome for more information

X-RaysSmall quantities can be recycled at the Recycling and Waste Centre or at our Customer Service Centres.

Electronic waste (E-waste)Is any unwanted item with a plug, battery or cord. E-waste can no longer be placed in your kerbside bins.

Recycle items for free at the Recycling and Waste Centre or refer to our website for other drop off options.

Light globesLight globes can be recycled at the Recycling and Waste Centre and our Customer Service Centres.

Fluorescent tubes can only be recycled at the Recycling and Waste Centre.

13

Reusable household goods & clothingReusable items in good condition can be given away or donated to a friend, charity or op shop.

Refer to our website for information on our services

在垃圾桶收集日Ημέρα Συλλογής ΚάδωνIl giorno di raccolta dei bidoniVào Ngày Lượm Rác

Sharps Sharps container units are available from our Customer Service Centres.

Full containers can only be returned to our Nunawading and Box Hill Customer Service Centres for safe disposal.

PharmaceuticalsUnwanted medicines can be returned to selected pharmacies.

Visit www.returnmed.com.au for more information

Preventing Litter & Dumped Rubbish

Litter is a serious offence and has a significant impact on all of us, both financially and environmentally.

Dumped rubbish costs Council and the community thousands of dollars each year to clean up.

Report littering & dumped rubbish Keep Whitehorse clean and report dumped rubbish or litter easily via the Snap, Send, Solve app or by emailing Customer Service.

Please provide as much information as possible, such as:

• Location• Date and time• Car registration• Any other information about the person.

Report litter from a vehicle or trailer by contacting the EPA on 1300 372 842

Visit our website to find out how you can help reduce litter

防止乱扔乱倒垃圾

Πώς να αποτρέψουμε το πέταγμα σκουπιδιών και απορριμμάτωνPrevenzione del getto dei rifiuti e dell’abbandono della spazzaturaNgăn chặn vứt rác và xả rác bừa bãi

For more recycling and disposal options visit our website or, www.recyclingnearyou.com.au

Our Community Law Officers are authorised to issue on the spot fines to people who dump rubbish or drop litter

14

Contacting Council

Postal Address: Whitehorse City Council

Locked Bag 2, Nunawading Delivery Centre 3131

Telephone: 9262 6333

Fax: 9262 6490

NRS: 133 677 then quote: 9262 6333 (Service for hearing impaired people)

Email: customer.service@whitehorse.vic.gov.au

Website: www.whitehorse.vic.gov.au

Service Centres: Whitehorse Civic Centre 379-397 Whitehorse Road, Nunawading 3131

Box Hill Town Hall Service Centre Box Hill Town Hall 1022 Whitehorse Road, Box Hill 3128

Forest Hill Service Centre Shop 275, Forest Hill Chase Shopping Centre Canterbury Road, Forest Hill 3131

Translation services: For free interpreting assistance call 131 450. Mention the language you speak and ask to be connected to Whitehorse City Council.

联系市政会

Επικοινωνία με το ΔήμοPer contattare il ComuneLiên lạc với Hội đồng Thành phố

Chinese 中文如需免费口译协助，请致电 131 450。电话接通后，请说出 你说的语言，并要求转接白马 市政府。Greek ΕλληνικάΓια δωρεάν βοήθεια με διερμηνεία τηλεφωνήστε στο 131 450. Αναφέρετε τη γλώσσα που ομιλείτε και ζητήστε να συνδεθείτε με το Δήμο του Whitehorse.

Italian ItalianoPer assistenza di interpretariato chiama il 131 450. Indica la lingua che parli e chiedi di essere messo in contatto con il Whitehorse City Council.

Vietnamese Tiếng ViệtĐể được hỗ trợ thông dịch miễn phí hãy gọi số 131 450. Hãy nói tên ngôn ngữ của quý vị và yêu cầu được kết nối với Hội đồng Thành phố Whitehorse.

Acknowledgement of Country

In the spirit of reconciliation, Whitehorse City Council acknowledges the Wurundjeri people as the traditional owners of the land now known as Whitehorse and pays respect to its elders past and present.

This publication is printed on 100% recycled paper.