Updating Your Information

Things you should know before accessing Your Support Your Way Glasgow – please read……………………………......................... 2 Security Warning……………………………………………………….. 2 Pop-ups…………………………………………………………………… 3 Text Boxes……………………………………………………………….. 4How to Login……………………………………………………………...... 6Changing Your Password………………………………………………… 7Parent and Child Accounts………………………………………………. 9Organisation Details………………………………………………………. 10Service Details……………………………………………………………… 12Availability and Accessibility……………………………………………. 13Additional Service Descriptions………………………………………… 17Publishing…………………………………………………………………… 18Logging Out…………………………………………………………………. 20

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Things you should know before accessing Your Support Your Way Glasgow – please read:

Security Warning When you first log on you may receive a warning about secure and non-secure content – this message may appear as a pop-up or on the bottom of the screen. When a security warning message appears you should choose the option which allows you to see all the content, not just secure content. Some examples of the security message are below. Example 1 - If you see a message similar to this, choose NO to allow you to view all webpage content. Example 2 - if you see this message click on ‘Show all content’.

Example 3 – if you see this message click on Yes

If you receive a security message and are unsure which option to choose please contact us on 0141 287 9654.

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Pop-ups What is a pop-up window? A pop-up is a small web browser window that appears on top of the website you are viewing. Pop-up windows often open as soon as you visit a website. When editing your record you will need to ensure that your browser allows pop-ups.

How do I turn Pop-up Blocker on or off? Pop-up blocker is turned off in Internet Explorer by default. Follow these steps to turn off or to turn it back on again if you’ve already turned it off:

To turn Pop-up Blocker on or off In Internet Explorer, click the Tools button, point to Pop-up Blocker, and then do one of the following: To turn off Pop-up Blocker, click on Turn Off Pop-up Blocker To turn on Pop-up Blocker, click on Turn On Pop-up Blocker If you are using a different internet browser and you are having difficulty turning your pop-up blocker on/off, please contact us on 0141 287 9654.

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Text Boxes When inputting text in a main text placeholder there will be an option to format the text: for accessibility reasons, please do not alter the format of any text. Any amendments to formatting of text will be removed before publishing. Each of the boxes where you are required to input information has a toolbar which will appear once your cursor is placed in the box. If you hover above an icon in the toolbar a tool tip will advise you what that icon represents. The text placeholder will display how many characters can still be added before the limit of 4000 characters has been reached. If you choose not to complete any section of your record then this section will not appear on the screen record e.g. if you choose not to input any price data then the price section will not be seen on screen.

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Provider Page If you are not registered you can register via a link on the Provider page. You can access the Provider page by clicking on Providers at the bottom right of any page on Your Support Your Way Glasgow. In the Providers page you will be able to click on the boxes below. The first two will take you to your email account and the subject bar will be populated with the relevant subject. The third will take you to the login screen.

The Providers page also contains guides to each of these options.

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How to Login Access Your Support Your Way Glasgow at www.yoursupportglasgow.org There are two different ways to access your information to update it: Click on the link in the email from the OLM group which contains your login credentials On the Providers Page click on the Log in to update your information box (there is a link to the Providers Page at the bottom of every page).

Once you have logged in you will then be directed to your record(s) on Your Support Your Way Glasgow.

After clicking on either option you will see the OLM My Life Portal Management Studio login box You will see this login box each time you attempt to login; this screen will also appear if your session has been inactive for a period of time. Enter your email and password to proceed.

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Changing Your Password When you first login you will be prompted to change your password. You can change your password at any time by clicking on change your password either at the top of the screen or at the bottom right of the screen.

In the Change Password box (below):

If you are logging on for the first time enter the temporary password supplied by OLM into the first field, Old Password.

When you first change your password you will be prompted to provide a security question and answer: this will be used if you forget your password and request a new password.

Any other time you wish to change your password, you should enter your old password in the first field, Old Password.

Enter a password of your choosing in the second field, New Password. Please note your new password must contain a minimum of 8 characters – at least 2 of these must be numbers.

Re-enter your new password in the Confirm New Password field. When you have completed all three fields, click on the Change Password button at the

bottom of the pop-up box.

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Edit Screen This is the screen from where you can now update and edit your details.

The record is split into 4 sections:

Organisation details; Service details; Availability & Accessibility; and Additional Service Descriptions.

You can access these pages by clicking on the + sign beside the page descriptor or the page descriptor itself.

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Parent and Child Accounts If you only maintain one record please move on to Organisation Details on page 10. Information on how to access multiple accounts (Parent and Child) The Parent and Child facility allows more than one record to be accessed by the same login details. This is particularly useful if you have more than one service and would like a different page for each of these. If you have enabled the ‘Parent/Child’ facility then any email addresses associated with a ‘Parent’ service can access any of the ‘Child’ services. To access a ‘Child’ record select the record you want to amend from the drop-down box at the top right hand side of the screen. When you have selected the record you would like to update, click Go.

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Organisation Details This section allows you to update/amend the following:

How the name of your organisation and service will be displayed. Address information. Contact information including telephone, fax, email and a link to your website.

Display Name 1 and Display Name 2 This is where the name of your organisation/service will be seen by users of the Portal. Display Name 1 is will be displayed above Display Name 2. It is suggested that you use your organisation name in Display Name 1 and your project/service name in Display Name 2. You must have an entry in Display Name 1 but Display Name 2 is optional. An example of how this will display can be seen below: Example 1

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Address Information When your service was first added to Your Support Your Way Glasgow your address details will have been added by us. You are welcome to amend this to reflect any building names or local areas but Address 1, Town and Postcode must be completed.

Organisation Contact Details The Organisation contact details can be the main office or the service itself. It is up to you which contact details you wish to display. The contact details you enter in this section will be displayed as ‘main address’ and ‘main telephone’ There is an option to provide a different telephone number for the service if you choose in the Service Contact Details Section. The contact details added in the Service Contact Details Section are prefixed with the word Contact. Example 1 on page 10 shows a record with a main address and telephone number as well as service contact details. It is your choice how you wish your details displayed. If you do not complete any field then the field will not be displayed – for example, if you choose not to enter a fax number there will be no reference to fax numbers on screen. Publishing information can be found on page 18.

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Service Details In this section you will be able to add information on:

The type of service you provide The client group(s) that use your service

Information on how to complete the Summary Description section

The Summary Description is important as the text in this field will be used by the search engines when carrying out a search. There is a limit of 4000 characters (including spaces) for this field. The text placeholder will display how many characters can still be added before the limit of 4000 characters has been reached.

You should keep your description short as this allows the service user to know quickly whether the service is suitable for their needs. A short Summary Description also means that your contact details are visible on the screen area without the need to do any scrolling.

If you choose to use tables in this field please note that this will reduce amount of characters that can be input.

An example of a good Summary Service Description is: We provide Dementia Day Care and Day Opportunities including: individual support sessions; advice and information; carer support and carer education. We have a drop-in on Thursday afternoons from 1pm-4pm, otherwise please phone for an appointment.

The Service Contact Details is an optional field and can be used if you would like to have separate contact details for your organisation and the service you are providing.

If you choose not to complete separate contact details then these fields will not be displayed.

Although all fields are optional we would ask that you complete the Summary Description and Client Group details.

Publishing information can be found on page 18.

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Availability and Accessibility This section allows you to:

display opening times show which areas you serve provide accessibility information

Information on how to complete the Availability and Accessibility section Opening times description – if your service has opening times enter the details in the description box. Counties served and Districts served – these are pre-populated, drop-down boxes which list all the local authority areas of the UK. Example 1

How to complete Counties and Districts served: Select your chosen area from the drop down list to the left of the ‘Add’ button.

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Example 2

When the area you have selected is in the box to the left of the ‘Add’ button then you should click on ‘Add’ Example 3

After clicking on ‘Add’ the area you have chosen will now be displayed on the right of the add button but your selection will still be showing in the box to the left (see example 4). Repeat this process for each area you wish to add. Example 4

If you wish to remove any area, highlight the entry in the box to the right of the ‘Add’ button and click on ‘Remove’. Towns served – this field is not pre-populated. In this field you must type in the relevant area (for example: Calton, Bridgeton, Parkhead). How to complete Towns served: Type your chosen area in the box to the left of the ‘Add’ button and then click ‘Add’.

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Example 5

After clicking on ‘Add’ the area you have chosen will now be displayed on the right of the add button but your selection will still be showing in the box to the left (see below). Repeat this process for each area you wish to add. Example 6

If you wish to remove any area, highlight the entry in the box to the right of the ‘Add’ button and click on ‘Remove’. Remember that any section not completed will not be displayed on your screen record. Publishing information can be found on page 18.

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Accessibility description - please list any accessible facilities you have here – for example: ramp.

Price – add the cost of the service here. You can choose to break this down into hours, days, weeks or any combination of these.

Remember that any section not completed will not be displayed on your screen record. Publishing information can be found on page 18.

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Additional Service Descriptions In this section you have the opportunity to:

describe the client group(s) your service is targeted at provide additional service details any further information you would like displayed

Information on how to update/amend the Additional Service Descriptions fields Client group description – the field allows you to enter details of which client group your service is aimed at, for example:

adults and young people with learning disabilities autism mental health dementia physical disabilities older people

Additional Service Details – this field allows you to enter more detail in addition to the information already provided in the Summary Description. Further Information - You can add other information to this section however, we would ask that you leave room for information relating to your Care Inspectorate Registration, if applicable. Embedded links will link to the service’s page on the Care Inspectorate website to allow users to quickly check any reports. Remember that any section not completed will not be displayed on your screen record.

Publishing information can be found on page 18

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Publishing In this section you will find information on how to publish your record. Once you have logged in to edit your record you will see the screen below: Edit Provider Details Screen

When you access the edit screen the options ‘Preview’; ‘Reset’; and ‘Publish’ will become available. These can be found at the bottom right.

Before submitting for publishing, you need to preview the page you have updated Preview will open up a new browser window Publish button will only become active after you have previewed the record and closed down

the preview browser window. After you have previewed your record and closed down the preview window you will have two options to click:

Publish - your record will be submitted for publishing by Glasgow City Council Social Work Services.

Reset - you record will revert to what it was originally. All action taken in respect of these buttons takes place in the original screen. When you select ‘Publish’ you will see the following appear on screen: Publishing confirmation box

If you are sure you want to publish you should click on the ‘OK’ box. If you do not wish to publish you should click on the ‘Cancel’ box. At this stage you may see a security warning message – please see page 2 for more information.

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You will now the see the screen below which will advise, ‘Not ready for publishing – Glasgow City Council’. Your changes have now been sent to Glasgow City Council for publishing. We will try to publish your page within 2 working days.

Publishing - Successful If your record has been successfully published you will receive an email from OLM Group with the subject, Provider Record Change Approved. The email will also tell you what changes have been made. An example of this email can be seen below:

Publishing – Unsuccessful If we have been unable to publish your record you will receive and email from the OLM Group with the subject, ‘Provider Record Change Rejected’. This email will give you the reason why your changes have been rejected. An example of this email can be seen below:

If you receive an email advising your changes have been rejected you can either:

Make further changes to your record, taking into account the reasons for rejection

Contact us on 0141 287 9654 if you wish to discuss the reasons for rejection.

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Logging Out When you have completed your session you should log out by clicking on the log out button at the top right of the screen.