Your Ticket to Amazing Virtual Support

Virtual Environment, Real-World ResultsHome is where the heart is—but in increasing numbers, home is also where the job is. Work-at-Home (WAH) solutions let you rapidly deploy the most qualified talent, regardless of their geographic location. Virtual agents help reduce overhead costs while boosting customer satisfaction, agent performance and profits.

Utilizing virtual work environments, our clients experience staffing flexibility that is 2-3 times higher than with brick-and-mortar centers. In addition, onboarding time from virtual hiring and training is 40% faster, and our clients have experienced a 200% increase of at-home staff within 3 hours’ notice for on-demand business continuity. Truly, there’s no place like home when it comes to getting the most from your domestic outsourcing dollar.

ALORICA AT HOME

© 2018 Alorica Inc. All rights reserved.

Fast FactsStrategic Value

• 2-3 times higher staffing flexibility thanbrick-and-mortar centers

• 40% less onboarding time than traditionalcontact centers

• 200% increase of at-home staff within 3 hours’notice for on-demand business continuity

Service Offerings• Customer care

• Financial care

• Technical support

• Revenue generation

• Healthcare solutions

• Omni-channel solutions

Exceptional Expertise

• 15 years’ experience providing at-homeagent solutions

• More than 6,000 virtual employees across theU.S. and Canada

• 22 points of security and compliant with PCIand SOX standards

• 100% virtual, hub-and-spoke or hybrid solutions

Work-at-Home Solutions That Work Alorica’s talent pool of thousands of at-home agents, along with our unmatched home agent infrastructure, affords our clients maximum flexibility. Go dark and light up again by the hour—we’ve supported zero calls one hour and 100,000 calls an hour later for a national retailer. Our proprietary workforce management system, SpectrumTM, delivers unique, real-time scheduling flexibility; it empowers at-home agents to plan and manage their own schedules while also allowing our clients to expand headcount within 30-minute increments. All of which means you can supplement peak times of the day or a peak season—without adding cost to your operations structure.

But wait—there’s more! With our PCI- and SOX-compliant, 22-point security platform at the agent, desktop and system level, you’ve got nothing to worry about. With 15 years’ experience providing at-home agent solutions, we can handle even the most complex needs—such as supporting a network of healthcare professionals and registered pharmacists in a fully-compliant virtual environment.

If you’re not sure that you’re ready for an entirely virtual solution, that’s no problem either; Alorica offers hub-and-spoke and hybrid solutions. So whether you need to scale up operations at a moment’s notice, or scale down just as fast, our industry-leading virtual workforce is always ready to support your continuity, seasonality and year-round customer needs.

Happy Employees Create Happy Customers Our employees love saying good-bye to their daily commute, while our clients enjoy the professionalism, oversight and security of a traditional contact center. Here’s a glimpse into our agents’ WAH environment:

• 100% virtual training; allows more agents to train simultaneously and leads to accelerated ramps

• SpectrumTM Home Agent Workforce Management—easily integrates with your existing WFM software

• 2x more monitoring and coaching of agents than a typical brick-and-mortar environment

• Fully automated, locked down and highly secure agent desktop

• 24/7 monitoring by one of the most technologically advanced Network Operations Centers in the world

• System level security featuring a PCI- and SOX-compliant platform, and one of the most stringentauthentication processes to secure client data

Giving BackThe most awesome part about working in communities around the globe is the opportunity to give back and make a difference in so many lives. Through our veteran’s initiative, AloriCares, we recruit and hire veterans and military spouses of the U.S. Armed Forces. And with our 501(c)(3) non-profit organization, Making Lives Better with Alorica, we are able to provide assistance to Alorica employees, their families and the people, organizations and communities who support them.

ABOUT ALORICAAt Alorica, we only do one thing—we make lives better. How? By creating insanely great experiences for customers— online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world-class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call Orange County home, headquartered in Irvine, CA, with 100,000 employees in 150 locations across 17 countries around the globe.

866.ALORICA | sales@alorica.com | alorica.com © 2018 Alorica Inc. All rights reserved.