You’ve got the Power Action Plan

Improvement Area Actions Timescale Who Update Date action closed

1. Increasing the range of ideas from tenants and community groups in the cityHousing staff to keep YGTP on the agenda at residents meetings to maintain the focus from the local residents. This should increase the volume and variety of suggestions put forward by the groups.

Advise Housing Hub Managers and agree the best way to communicate this message to their staff.

January 16 Regeneration Team/Hub Managers

Wider promotion of completed projects via housing hubs, websites, Homes and People and flyers to highlight the different types of projects being delivered. This will encourage staff and residents to consider alternative types of projects for their local area.

Develop a publicity timetable that will be appropriate to each stage of the YGTP process. Focus on different types of projects and promote these to the audience. Liaise with Customer Involvement & Communications team.

February 16Regeneration, Communications& Customer Involvement Team.

Utilise the information provided by residents and Housing staff on the main environmental programme register.

Review the information provided by YHN teams on the main environmental register and consider projects for round 3, YGTP

March 16 Regeneration Team

Create and display boards in the housing hubs to show the variety of projects we have completed before and after the works.

Create display boards using before and after pictures of suitable projects.

April 16Regeneration & CommunicationsTeam.

Investigate the different types of environmental works delivered by other authorities to help widen the scope of the project.

Establish links with other organisations who carry out environmental works and gain further insight into what they are delivering. This can be used to create more diverse suggestions for YGTP.

March 16Business Strategy Team Regeneration Team

1

Work with Customer Involvement Team to organise YGTP community events in areas of low engagement.

Develop a range of events/venues to attend to promote YGTP.

February 16 Customer Involvement Team

Create a process where residents and staff can put through suggestions for environmental improvements at any time which will be considered by the Assets and Regeneration Team. This would pull together all of the suggestions which have been submitted via estate walkabouts, Going for Gold inspections and YGTP.

Investigate the use of SharePoint and the YHN Internet site to allow suggestions for environmental improvements at any time.

April 16 Regeneration, IT Communications Team.

2. Representativeness and diversity of groups providing suggestionsReview the suggestions submitted from round 1 and 2 and identify which areas and groups have shown low engagement.

Review all suggestions to provide an indication of where targeted promotion should take place.

March 16 Regeneration & Customer Involvement Team.

Organise targeted publicity in low engagement areas and follow up with local events to provide detailed information about the project. This will raise the profile of YGTP and build up useful contacts within the local community.

Produce flyers and organise attendance at events to promote the project. Liaise with Ward Coordinators and work together with the local community.

May 16 Regeneration, Communications& Customer Involvement Team.

Adopt best practice from projects that have high levels of engagement from local community groups and utilise the YHN website, YHN App and social media to help improve response rates from these areas.

Customer Involvement team to provide information about successful events/campaigns where resident’s engagement has been high.

March 16 Regeneration, Communications& Customer Involvement Team.

2

Following analysis of submissions, increase the diversity of the suggestions by holding events, distributing flyers in key community buildings.

Analysis to be carried out on all submissions and targeted promotion to take place to increase response rates from all areas of the city.

March 16 Regeneration, Communications& Customer Involvement Team.

Recruitment to take place so the Tenants Panel is more representative of our customers which will add value to the discussions.

Customer Involvement team to recruit new members to the Tenants Panel.

January 16 Customer Involvement Team

Two younger tenants from BME background appointed to the panel.

Jan 16

3. How a suggestion is submitted and timescalesYHN staff, councillors and residents groups to organise timely community events to ‘drum up’ support during the suggestion period to get residents more involved in improving their local area.

Promotion of YGTP to take place ahead of the key stages to prompt all stakeholders to discuss and agree local improvements for their areas.

February 16 Regeneration, IT Communications Team.Tenancy & Estate Managers, Councillors

Investigate digitised methods such as the YHN App for submitting suggestions. This would increase the response rate and provide residents with more options to engage with the project

Development of YHN App to include suggestion forms. Ensure this option is communicated to all stakeholders.

March 16 Regeneration, IT Communications Team.

Provide the opportunity for residents to have a face to face discussion about their proposal to see if it seems feasible for submission. Residents may feel hesitant about submitting their ideas for a number of reasons which could prevent it from being put forward. This could

Discuss proposal with Area and Estate Managers to see if its feasible to hold meetings in the Hubs and to create YGTP ‘Champions’ Develop information to support ‘Champions’ to carry out this role. Publicise via Homes & People and online.

March 16 RegenerationHousing &Communication Team.

3

take place in the Hubs where trained YGTP ‘champions’ could get involved.Place submission boxes in housing hubs during the submission period to encourage suggestions.

Create boxes, place in Housing Hubs and publicise this option to all stakeholders.

March 16RegenerationHousing &Communication Team.

4. The voting processProvide additional methods of voting for residents such as the YHN App and voting boxes in the housing hubs to increase response rates.

Development of YHN App to include voting forms. Ensure this option is communicated to all stakeholders.

May 16Regeneration, IT Communications Team.

Inform residents, staff and councillors at early stage about the timescales for the voting period. This will enable staff and councillors to promote local projects in meetings which will increase the chances of it being successful.

Promotion of YGTP to take place ahead of the key stages to prompt all stakeholders to discuss and agree local improvements for their areas.

May 16Regeneration, IT Communications Team.Tenancy & Estate Managers, Councillors

Develop a process for the YHN Enquiry staff to ask customers if they would like to submit votes for their favourite projects at the end of their call. This would open up another route for residents to submit their votes.

Meet with IT and Enquiry Centre Managers to discuss proposal and establish system capabilities.

April 16 Regeneration, IT Communications Team.Enquiry Centre Managers

The deadline date for casting votes was placed on the back of the voting booklet during round 1 & 2. Moving this to the front will make it more visible and could increase the number of responses.

Liaise with the Communications Team during the development of the voting booklet.

March 16 Regeneration, Communications Team.

5. Communication and promotion of the schemeSuggestions about health and wellbeing and building up January edition of Homes and People February16 Regeneration,

4

communities will be encouraged throughout future rounds of YGTP. A very successful allotment project was delivered through this project which created a community spirit and provided employment opportunities for local people

to include key messages about projects that contributes to health and wellbeing and building up communities.

Screen savers on YHN staff computers to be used to reinforce this message.

Communications& Customer Involvement Team.

A new YGTP SharePoint site is currently being developed which shows the current status of all projects. This will be communicated to all staff upon completion.

Creation of the SharePoint will provide real time updates for all YHN staff.

January 16 Regeneration Team

Investigate if video presentations on the YHN website could be used to publicise the project.

Meet with Communications team to discuss if this can be achieved and review content to film.

March 16 Regeneration, Communications Team.

Develop a flow chart showing each stage of the YGTP process with timescales which can be shared with all stakeholders.

Development of the flow chart to show all stages of the project.

January 16 Regeneration Team

Promote the project on existing YHN sites that residents will be accessing such as Repairs and fob requests.

Develop key messages and select appropriate sites to advertise YGTP. March 16

Regeneration, IT Communications Team.

Consider timings and additional methods of informing YHN staff, councillors and residents about the next round of YGTP. Can the key stages being communicated more effectively?

Review current processes and consider Homes and People, flyers, process maps and the use of digital channels i.e. screen savers, YHN App, email, Enquiry Centre staff.

March 16 Regeneration, Communications& Customer Involvement Team.

5