8/2/2019 Zahid Ali
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a Qatme
ZAHID ALICell: 0333-3844946
[email protected]
Plot No 65-W Block 6 P.E.C.H.S Karachi.
CAREER OBJECTIVE: To achieve a position and apply my knowledge
to deliver competence in order to ensure growth of the
organization and seek grooming and improvement in my
capabilities to face growing organization business
challenges.
Advance Skills & Knowledge Areas:
Technical support & customer support Windows
XP/Vista/Windows7 Software / Hardware installation &
troubleshooting Various Applications / System MS office Suite WANS
/ LANS
PROFESSIONAL EXPERIENCE:
Application Support Engineer (Inbox Business Technologies)Assign
to Standard Chartered Bank Pakistan Ltd.
From 1st
October 2010 to continue
Job Responsibilities: Resolving technical issues associated to
ATM/CDM/CPM terminals and channels application and other
monitoring application like I-Cam, I-Journal, Insight.
Keeping track on health check of ATM/CDM/CPM machines and all
application servers and make them upto date with Antivirus and
Windows security patches and maintaining smooth infrastructure
operations.
End to end coordination for CPM deployments all over Pakistan
along with its complete technologyinfrastructure deployment and
maintenance.
Arrangement of weekly/monthly meetings with technology vendors
and manage their follow up trackers.
Providing Support of IT hardware, Software and Infrastructure.
Troubleshooting & Support of Windows XP & MS Outlook on
Dell Hardware at all levels. First, Second & Third Line Support
(Software, Hardware and Networks). Hardware installation, testing,
cleaning, troubleshooting, repair and maintenance. System
check-ups, on-site computer setup, tune-ups, assessment and
diagnostics. Optimum trouble-shooting and problem solving abilities
developed. Ensuring the appropriate level ofantivirus protection.
Managing each client running on network over SCCM. Ensuring the
maximum support to end users. Handled the tasks of reviewing user
calls. Coordination with technology vendors for day to day
operations and routine up gradation projects on
ATMs, /CDMs/CPMs terminals and all related applications.
System Engineer (Gerrys Soft Logic)Assign to Standard Chartered
Bank Pakistan Ltd.
From August 2009 to September 2010
Job Responsibilities: Working as Systems Support Engineer
providing application and network support in the Main IT Head
Office, Operation Building as well as in Branches, Major Support
on java based application (EBBS) design for STANDARD CHARTERED BANK
for the
transactions, enquiries, authentications, information of
customers and Bank Data
Configuring, troubleshooting, and resolving problems in windows
XP, windows 2000 Professional at clientside and Server side.
Technical support of Client OS of windows XP, 2000 pro, and OS
and there installation through Ghost CastServer, and deployment of
software on client machines through Radia Server
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Provide technical assistance remotely to branch users and
support engineers at branches. Maintains and manage desktops,
Printers, Scanners, and laptops. Installation and configuration of
variety of drivers and adapter of Different Network Printers and
Network
Scanners, Laptops, Desktops, Networking hard wares.
Configuration and troubleshooting Microsoft outlook at client
side. Systems inventory Maintenance. Update systems data with
current location & users information .
Observer (Pakistan Meteorological Department)From 20th February
2006 to 3rd June 2008
Job Responsibilities:
Update systems accord hardware and software and input data.
Checked Air pressure record in aero logical Department. Handle all
the software installation and hardware troubleshooting.
ACADEMICS QUALIFICATION: Master Of Computer Science (2008)
From: University of Karachi.
Bachelor Of Computer Science (2007)From: Indus Institute of
Higher Education.
PROFESSIONAL QUALIFICATION:
MCTS Microsoft Certified Technology Specialist.(Managing &
Maintaining a Microsoft Windows Server 2003 Environment)
CCNA Cisco Certified Network Associate(From: CTTC)
SPECIAL SKILLS: All Computer Related Skills. Target oriented and
has potential to make critical decisions. Excellent communication
skills. Have leadership qualities, excellent interpersonal and
administration skills. A fast learner, able to understand new ideas
and concepts quickly. Ambitious to learn and work. Result oriented
adding value to the organization. Ability to conduct research and
write reports. Ability to work in teams Ability to work under
pressure and with tight deadlines.
EXTRA CURRICULAR ACTIVITIES: IT Seminars/ workshops attended
Internet Browsing Reading Books Playing cricket
PERSONAL DETAILS: Fathers Name : Nisar Ahmed Date of Birth :
24th January 1985 CNIC No : 42401-9990263-5 Religion : Islam
Nationality : Pakistani
