10.02.2016

GRIEVANCE REDRESSAL MACHANISM

For registering a grievance related to wrong reading, billing, and arrears, one can call our 24X7 Customer Care Center number1916 (Toll Free). Always quote your KNO & Mobile no. while registering a complaint. Consumer can also register grievance directly through Revenue Management System portal on www.djb.gov.in A grievance may be lodged with Zonal Revenue Officer (ZRO) concerned. In case it is not resolved within 10 days it may be taken up concerned Dy. Dir./ Jt. Director, Still if a consumer not satisfied he may contact at DJB Headquarters by referring earlier communications.

Zonal Offices Officer Name / Mob. Office Address

Service Area

Jt. Dir. (Rev.) Central/N-West

Sh. V.P. Tanwar Mob. 9650290831 (Look After Charge)

Room No. 212, Varunalaya Ph-I, Karol Bagh, New Delhi. Ph. 23520628

ZRO (Central)-I Jhandewalan

Smt. Harbhajan Kaur Mob. 9650474009

B-Building, Varunalaya Complex, Near Jhandewala Mata Mandir, Karol Bagh, New Delhi. Ph. 23612792

Naya Bans, Turkman Gate, Charkhewalan, Chandni

Chock, PahariDhiraj, Bazar Sita Ram, Chawari Bazar,

Sadar, Teliwara.

ZRO (Central)-II Tibiya Collage

Smt. Sushma Rani

Mob. 9650110079

Tibiya Collage, Karol Bagh, New Delhi Ph. 23546251

6- Tooti, Pahar Gunj, Choona Mandi, Bapa Nagar, Regarh Pura, Old and New Rajinder Nagar, Karol Bagh, Beadon Pura, Sarai Rohilla, Rohtak Road, Manak Pura, Shidi Pura, Modal Basti, Faiz Road.

ZRO (N./West)-III Ashok Vihar

Sh. Rakesh Kumar Sharma Mob. 9650094230

OHT, Ashok Vihar, New Delhi Ph. 27301456

Nimri Colony, Bharat Nagar, Ashok Vihar, Lawrance Road, Pitam Pura, Prashant Vihar, Shalimar Bagh, Shalimar Village, Wazirpur, Industrial Area Wazirpur.

ZRO (N./West)-III Kanhaiya Nagar

Sh. D.K. Saxena Mob. 9650291102

Kanhaiya Nagar, Near Metro Station, New Delhi Ph. 27395044

PaschimVihar, Rani Bagh, Shakur Pur, SaraswatiVihar, SandeshVihar, Sainik, Kanhaya Nagar, Tri Nagar, Ram Pura.

ZRO (Central)-II Pratap Nagar

Smt. Poonam Vij

Mob. 9650733822

Near Metro Station, Pratap Nagar, New Delhi. Ph. 23692201

Padam Nagar, Basant Lane, Pahari Dhiraj, Old Chandrawal, Chandni Chock, Kashmiri Gate, Mori Gate.

Dy. Dir. (Rev.) North/N-West

Sh. Sandeep Gulati Mob. 9818506705

Sec- 6, Rohini, New Delhi-110088 Ph. 27040533

ZRO (N/West)-II Rohini

Smt. Saroj Vimal Mob. 9650173332

Sector – 6, Vishram Chowk, Rohini, New Delhi. Ph. 27040004

Sector-4 to 18 Rohini, Bawana, Haider Pur.

ZRO (North)-II Mukharji Nagar

Smt. Neelam Kapoor Mob.9650425556

Mukharji Nagar, New Delhi Ph. 27606627

Mukherji Nagar, Hakikat Nagar, Paramanand Colony, Vijay Nagar, Hudson Lines, Delhi University Area, Rajpur Road, Civil Lines, Wazirabad village, Shakti Nagar, Kamla Nagar, Inderlok, Shastri Nagar, GulabiBagh, Burari, RanaPartapBagh, MalkaGanj, Jawahar Nagar.

ZRO (N./West)-IV Kewal Park s

Sh. Chattar Singh Ph. 9818214773

Near Water Emergency Kewal Park, New Delhi. Ph. 27675270

Majlis Park, Swami Shardhanand Colony, Village DheerPur, Gandhi Vihar, Tagore Park, Derawal Nagar, Model Town, Adarsh Nagar, Azadpur, Jahangir Puri, MukandPur

ZRO (N./West)-I Sultan Puri

Sh. Jagdish Mauriya Mob. 9650303434

OHT, Jalebi Chowk, Sultan Puri, New Delhi Ph. 25476298

Sector-1 to 3 Rohini, Mangol Puri, Kirari, Sultan Puri, Sanjay Gandhi Transport Nagar.

10.02.2016

Dy. Dir. (East)

Smt. Abha Tyagi Mob. 9650299833

E-Block, Preet Vihar, New Delhi-110092 Ph. 22468751

ZRO(East)–I

Preet Vihar

Sh. Shiv Prasad Mob. 9650094236

OHT, E-Block, Preet

Vihar, New Delhi

Ph. 22444424

AC- (Patparganj-57 & Laxmi Nagar-58)

Mayur Vihar Phase-I(Only Pocket-IV) ,MayurVihar Phase-II, Patparganj, Laxmi Nagar, PandavNagar, Vinod Nagar.

ZRO(East)–I

Mayur Vihar

Sh. Sunil Kumar Mob. 9911264077

OHT, Mayur Vihar

Ph-I, New Delhi.

Ph. 22759551

AC- (Kondli-56) Mayur Vihar Phase-I (Except Pocket-IV) ,Mayur Vihar Phase-III, Kondli Gharoli, New Kondli. Trilok Puri-55

ZRO(East)–II

Shiv Puri

Smt. Krishna Devi Mob. 9350146301

Shiv Puri, Chander Nagar, New Delhi Ph. 22047239

AC- (Krishna Nagar-60) Shiv Puri, Patpar Ganj, Geeta Colony, Baldev Park, Parwana Road, Chander Nagar, Krishna Nagar.

ZRO(East)–IV

Yojna Vihar

Sh. Rajesh Kumar

Mob. 9818858095

YojnaVihar, Near

Joseph School , New

Delhi.

Ph. 22158119

AC- (Vishwas Nagar-59)

YojnaVihar, Suraj Mal Vihar, Karkarduman

Dy. Dir. (North/N-East)

Sh. Rajeshwar Tiwari Mob. 9650290772

E-Block, Preet Vihar, New Delhi-110092 Ph. 22468751

ZRO (N./East)-I Shahadra

Sh. Prem Pal Singh Mob. 9650617779

OHT, G.T. Road Shahadra, New Delhi Ph. 22591171

AC- (Rohtash Nagar-64 & Shahdara-62)

Bhola Nath Nagar, Loni Road, Jhilmil Colony- (A,B,C,D,E Block),Vivek Vihar, Kabool Nagar.

ZRO (N./East)-I GTB Enclave (Nand Nagari)

Sh. Rajesh Kumar Mob. 9650290749

2142, Janta Flats, NandNagari, New Delhi Ph. 22571986

AC- (Seema Puri-63 & Gokal Pur-68) Dilshad Garden, JagatPuri, SeemaPuri, NandNagari, Sunder Nagari, Amar Colony and Gokal Puri, Ganga Vihar, JohriPur.

ZRO (N./East)–II Yamuna Vihar

Sh. Satish Kumar Mob. 9868899666

OHT, Yamuna Vihar, (Near Bhajan Pura Police Station) Bhajan Pura, New Delhi Ph. 22910491

AC- (Ghonda-66, Mustafabad-69 & Karawal Nagar-70)

Karawal Nagar, Bhajan Pura, Jai Prakash Nagar, Yamuna Vihar, Dayal Pur.

ZRO (N./East)–III Seelam Pur

Sh. Wassi Ullah Mob. 9015858573

Opposite Seelampur Metro Station, back side of Gurdwara, New SeelamPur, Delhi. Ph. 22182253

AC- (Seelampur-65, Gandhi Nagar-61 &Babarpur-67) Kailash Nagar, Gandhi Nagar, Azad Nagar, Rajgarh Colony, Welcome, SeelamPur, Maujpur.

ZRO (North)-II Burari

Smt. Kirpal Kaur Mob.9650232277

Water Emergency, Opp TPT Authority, Burari, New Delhi

Burari, Sant Nagar, RanaPartap Bagh, Malka Gunj, Jawahar Nagar.

Jt. Dir. (Rev.) South / S-West

Sh. Paras Ram Mob. 9650291116

DJB office, Jal Sadan, Lajpat Nagar, New Delhi Ph. 29819668

ZRO (South) – I Saket

Sh. D. C .Jain

Mob. 9650074994

Near Modi Hospital, Saket, New Delhi. Ph. 20002577

Mehrauli Ward-1 to 8, Chattarpur Village, KatwariaSarai, BerSarai, LadoSarai, Sultan Pur, Saket, Saidullahjab, Paryavaran Enclave & Freedom Fighter Colony, Madangir, Dakshin Puri, Krishan Park, Jawahar Park.

10.02.2016

ZRO (South)-II Lajpat Nagar

Sh. P.K. Kamlasanan Mob. 9650300499

Jal Sadan, Lajpat Nagar, New Delhi. Ph. 29814106

Sunlight Colony, Lajpat Nagar, Sarai Kale Khan, Nangli Rajapur, Hari Nagar Ashram, Nehru Nagar, Jangpura, Bhogal, Dariya Ganj, Delhi Gate, Nizamuddin, Sukhdev Vihar.

ZRO (South)-II Giri Nagar

Md. Tausif Saifuddin Mob.9650094242

Near Govind Puri Metro Station, Giri Nagar,New Delhi. Ph. 26212219

Govind Puri, East of Kailash, Garhi, Defence Colony, Lajpat Nagar, Kotla Mubarak Pur, South Extension Part-I&II, Lodhi Colony.

ZRO (South)-III GK-I

Sh. Ram Niwas

Mob.9810229485

Sh. Sanjay Gupta

Mob. 9868575028

A-Block, GK-I, Opp. Sadiq Nagar, New Delhi. Ph. 29239806

Shaikh Sarai, Khirki, Alaknanda, Kalkaji, Greater Kailash, Asian Village, Dakshin Puri, Madangir Village, Chitranjan Park.

ZRO (South)-IV Sarita Vihar

Sh. Govind Singh Mob. 9968290728

Pkt.- J, Sarita Vihar, New Delhi. Ph. 29941159

SaritaVihar, MolarbandPul, PrehladPur, Meethapur, Badarpur.l

ZRO (S./West)–II Vasant Kunj

Sh. Omkar Sharma Mob. 9968252290

Vasant Kunj, Near

B-1 Block, New Delhi

Ph. 26897787

Vasant Kunj, Mahipal Pur, Samalkha, Bijwasan, Najafgarh, Rajokari, Rang Puri, MasoodPur, Dhansa, RoshanPura.

ZRO (S./West)–III R.K. Puram

Sh. Chander Prakash Mob. 9650816464

Sector -7, R.K. Puram,

New Delhi

Ph. 26193424

Malviya Nagar, Arjun Nagar, Guatam Nagar, Green Park, Munirka, S.D. Area, VasantVihar, R.K. Puram, Moti Bagh, Nanak Pura, Safdar Jung Development Area.

MNWS-PPP Malviya Nagar

Sh. Pankaj Dhamija Mob. 8588859363 MNWS Pvt. Ltd., D-Block, Saket, Opposite PVR

Anupam Cinema, New Delhi-110017

Custmer Care No. 18001024669

Saket, Malviya Nagar, Khirki, Adhchini, Begampur,

ChiragDillhi, Hauz Rani, IGNOU Road, KatwariaSarai,

Khirki DDA, LadoSarai, NavjeevanVihar, Neb Sarai,

Panchsheel Park, Sadhana Enclave, , Sarvodaya

Enclave, ShekheSarai, Phase-I & 22, Shivalic.

MVV-PPP Vasant Vihar

Sh. Siddharth Jain Mob. 9711575917 UGR, Vasant Enclave No. 1, Rao Tula Ram Marg,

New Delhi.

Custmer Care No. 18001037232

Vasant Vihar, Anand Niketan, Shanti Niketan, West

End, Vasant Enclave, Mehrauli, Qutub Ward, Laltanki

Ward, Bawaji Ward, Ghadwal Colony Ward,

Kishangarh ward.

Dy.Dir.(Rev.) West/S-West

Sh. Ajay Kumar Sharma Mob.9650996068

C-2/B Park, Janak Puri, New Delhi. Ph. 25612880

ZRO (West)-I Rajori Garden

Sh. Shayam Karan Shukla Mob. 9136607727

C-2/B, Janak Puri, New Delhi

Rajouri Garden, Raja Garden, Tagore Garden, Raghubir Nagar, Khayala JJ, Chaukhandi & SDMC Area.

ZRO (West)-I Janak Puri

Moh. Farooqui Mob. 9650490188

C-2/B, Janak Puri, New Delhi Ph. 25557475

Janak Puri &Tilak Nagar Assembly Constituency Area& SDMC Area.

ZRO (South) Dwarka

Sh. Dev Raj Meena Mob. 9650285959

DDA office complex ,

Central Nursery,

Sec.-5 ,Dwarka ,

New Delhi

Sadh Nagar, Raj Nagar, Palam, Dwarka,

ZRO (S./West)-I Kakrola More

Sh. Dev Raj Meena Mob. 9650285959 (Look After Charge)

Kakrola More, Near House Tax Office Delhi, Ph. 25322297

Ishwar Colony, Arjun Park, Durga Park, Sadh Nagar, Raj Nagar –I, Palam, Dwarka, ManglaPuri, SagarPur.

10.02.2016

Jt. Dir. (Rev.) West/ N-West

Sh. V.P. Tanwar Mob. 9650290831

Club Road, Punjabi Bagh, New Delhi.

ZRO (West)-II Punjabi Bagh

Sh. Vijay Kumar Sharma

Mob. 9650878877

Club Road, Punjabi

Bagh, New Delhi

Ph. 25225639

Punjabi Bagh, Sudarshan Park, Vishal Enclave, Moti Nagar, Kirti Nagar, Ramesh Nagar, Mansarover Garden & SDMC Area.

ZRO (West)-II Rajendar Nagar

Sh. Ghanshyam Dass Mob. 9899674520

OHT, Rajendar Nagar, New Delhi Ph. 25724938

South, West and East Patel Nagar, Baba FaridPuri, Ranjeet Nagar, Pandav Nagar, , Anand Parbat, ShadiPur, Kham Pur, Baljeet Nagar, Prem Nagar, NarainaVihar, NarainaVilllage, InderPuri, Dusghara, Pusa, Naraina Industrial Area & SDMC Area.

ZRO (N/West)-II Narela

Sh. Surrender Mohan Mob. 9212926072

Safiyabad Road, OHT, Narela, New Delhi Ph. 27281673

Alipur, PuthKhurd, Narela, Bawana areas.

ZRO (West)-I Subhash Nagar

Sh. Ravinder Kumar Mob. 9811345915

Subhash Nagar, Block -9, New Delhi.

Hari Nagar Assembly Constituency Area.

ZRO (West)-III Pashchim Vihar

Sh. Naresh Kapoor Mob.9810108306

Outer Ring Road, Pashchim Vihar, New Delhi. Ph. 25252797

Paschim Vihar, Sunder Vihar, Mianwali Nagar, Guru Harkishan Nagar, Uttam Nagar, Hastsal, Kiran Garden, Mohan Garden Mundka, Nangloi& NDMC Area

ZRO Mohan Garden

Sh. Naresh Chand Mob. 9650290953 Q-Block, Mohan Garden, Near Jain Road, New Delhi-59, Customer Care No. 1800 3000 0136

Mohan Garden, Bhagwati Garden, Rama Park, Vipin Garden Extension, AvtarVihar, Sidhatri Enclave, Hastal LIG, Vikas Nagar, Om vihar, NawadaMazra, Shiva Enclave, Sai Enclave, Raksha Enclave.

ZRO Najafgarh

Sh. Vijender Kumar Mob. 9650291310 Plot no. 5, Ranaji Enclave, Near SBI Bank, Main Najafgarh Road, New Delhi-43 Customer Care No. 1800 3000 0136

Dharampura, Arjun Park, Ghasipura Extn., Roshan Vihar,Nangli Vihar, Ranaji Enclave, Shyam Enclave, Durga Park, Gopal Nagar, Prem Nagar, Krishna Enclave, Saraswati Enclave, Kair, Mitraon, Paprawat, Surakhpur.

ZRO Bhera Enclave

Sh. Ranveer Singh Mob.9650290725 H.No. 8, Bhera Enclave, Ist Floor, Paschim Vihar, New Delhi-87 Customer Care No. 1800 3000 0136

Loknayak Puram DDA Flat, Baprola, Ranhola Vihar,KotlaVihar, Mundka Village, Paschim Vihar GH‐5 to12,Inder Enclave, Nangloi Extn., Adhyapak Nagar, Amar Colony, Rajdhani Park, Shiv Ram Park, Kamruddin Nagar.

Revenue Headquarter Numbers :- Director of (Revenue)

Ms. Nidhi Srivastawa, IAS Room No. 415, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005 Ph. 23620509

Jt. Dir (Rev.) HQ Sh. R.S. Godboley

Room No. 510-A, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005 Ph. 23634491

Dy. Dir. (Rev.)-I (HQ)

Sh. A. K. Kaushik Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005 Ph. 23614841

Dy. Dir. (Rev.)-II (HQ)

Sh. Naresh Kumar

Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005 Ph. 23557792

ZRO (HQ) -I Smt. Praveen Kumari Mob. 9650636969

Billing & Establishment R. No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, Delhi-05, Ph. 23634490

ZRO (HQ) - II Smt. Harbhajan Kaur Mob. 9650474009

Bulk Water connections & Govt. Connections

ZRO (HQ)-III Sh. G.V. Rajgopalan Mob. 9650291415

Commercial connections

Document Ver.: 3.11 xxxxx