© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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CHAPTER 1
THE CHALLENGE OF MANAGEMENT
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Lecture outline
• Overview of management• What managers actually do• Managerial qualities• Management job roles• 21st century management
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Overview of management
‘Management is the achievement of organisational goals by engaging in the four major functions of planning, organising, leading and controlling.’
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Overview of management• Planning
The process of setting goals and deciding how best to achieve them.
• Organising
The process of allocating human and non-human resources so that plans can be carried out successfully.
• Leading The process of influencing others to engage in the work behaviours necessary to reach organisational goals.
• Controlling The process of regulating organisational activities so that actual performance conforms to expected organisational standards and goals.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Overview of management
1. Planning
4. Controlling
3. Leading
2. Organising
Achievement of organisational goals via:
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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The management processTo be successful, the functions of planning,leading, organising and controlling need to belinked to:• Work agenda.
• Work methods and roles.
With reliance upon an organisational pool ofknowledge and management skills, which leads to:• Organisational performance.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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What managers actually doHenry Mintzberg’s study of managersconcluded:
• They perform great quantity of work at unrelenting pace.
• Work typically varied, fragmented, brief.
• Prefer to deal with current, specific, ad hoc issues.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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What managers actually do
• Effective managers at the centre of a network of contacts.
• Prefer verbal communication—especially via phone.
• Control of own activities—good information essential for this control.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Managerial roles
• Interpersonal• Informational• Decisional• Negotiator
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Interpersonal role• Figureheads: Projecting a set of values,
communicating an image.• Leader role: Needs to be informed, as well
as informing. Leadership skills commonly lacking in managers.
• Liaison role: Developing channels of communication, especially informal channels with other corporate directors, political connections, media, public figures.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Informational role• Monitor: Sifting, sorting, selecting
information (to help set the agenda)—phone, meetings, memos, social functions, mail, public gatherings.
• Disseminator: The passing of relevant information to subordinates.
• Spokesperson: Has to be able to express it, have solid verbal skills—right message at right time.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Decisional• Entrepreneurial: Ability to identify
opportunities and threats — able to do this in diverse situations—work or leisure.
• Disturbance handler: More information available, likely correct decision made.
• Resource allocator: To divisions or departments, managers need to have an understanding of what resources are needed for effective functioning (e.g. budget gamesmanship).
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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NegotiatorManagers need precise and relevantinformation to facilitate this role. Therefore, thebest managers:• Place themselves at the centre of a vast
network of contacts that are social, political, occupational, organisational, international.
• Can sift, sort, select valuable information.
• Have secretaries who network, who filter and edit information to avoid overload.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Managerial knowledge, performance & skills• Knowledge base
Knowledge of industry, product, market, technology etc.
• Skills baseTechnical, human & conceptual.
• Performance goalsEffectiveness & efficiency.
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Vertical differences in management roles
Top managers —planning, conceptual skills
Middle managers —mixed skill needs
First line managers/supervisors —leading, technical skills
Operational level staff
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Horizontal differences in management roles• Entrepreneurial managers
Growth focus• Functional managers
Specific, technical focus• General managers
Broad, whole of organisation/unit responsibilities• Project managers
Integrative, team focus
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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21st century management
• Change & innovation• Markets & technology• Diversity: markets, products & staff• Globalisation• Quality & organisational development
© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.
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Lecture summary• Overview of management
– Management function (PLOC).• What managers actually do
– Roles: interpersonal, decisional, informational, negotiator.– Work agenda & methods.
• Managerial knowledge, skills & performance– Management job types.– Vertical & horizontal differences in management roles.
• 21st century management– Change, innovation, diversity, globalisation, quality &
organisational development.