© 2006 IBM Corporation
Delivering the Business Valueof Information
New York CityFebruary 16, 2006
2 ©2006 IBM Corporation
Today’s NewsIBM Intensifies Information Management Investments
IBM announces new investments to help clients deliver more business value from innovative uses of information
– $1 billion in new software investments over the next 3 years
– 65% more practitioners with relevant skills over the next 3 years, adding to a base of 15,000 practitioners
IBM announces a framework for success
– IBM Information On Demand Center of Excellence
– New and expanded products & offerings
Information is the competitive differentiator in the global economy
3 ©2006 IBM Corporation
February 16 NYC Information On Demand Event
Delivering the Business Value of Information – Steve Mills, IBM Senior Vice President– Ginni Rometty, IBM Senior Vice President
Real World Experiences – Robert Schwartz, CIO
Panasonic USA
– Derek Danois, Presidenti3Archive
– Dr. Vasant Dhar, Professor, Information SystemsStern School of Business, New York University
– Hon. Scott Vanderhoef, County ExecutiveRockland County, New York
– Joseph Monk, CIO, Retail & Channel Technology Wachovia Bank
– David Cearley, Panel ModeratorVice President, Gartner Research
Executive 1:1s, Lunch, Demonstrations
© 2006 IBM Corporation
Delivering the Business Valueof Information
Steve MillsSenior Vice President and Group ExecutiveIBM Software Group
Ginni RomettySenior Vice PresidentIBM Enterprise Business Services
5 ©2006 IBM Corporation
Today’s business challenges mandate a fresh approach to
managing information.
Managing information in silos has
become obsolete.
The Information Challenge Information is in Silos… Trusted Information is Not Available
Multiple Versions of the Truth
Inaccurate, Untimely
Inconsistent
Incomplete, Inaccessible
Out of Context…
Globalization, M&As
Risk & Compliance,
Eroding Customer Loyalty,
Supply Chain Complexity,
Industry Transformations,
Cost Cutting…
70% of people’s time can be spent searching for
relevant information
60%+ of CEOs: Need to do a better job leveraging
information
Sources: IBM Attributes & Capabilities Study, 2005; Client Interviews 2004; IBM CFO Study, 2006
5X More Value creation by organizations effective at
using Information as an Asset
Information Must Become a
Strategic Asset
6 ©2006 IBM Corporation
Crime Statistics & Reporting
Information at the Scene Transforms Crime Fighting
Customer Treated as Multiple Accounts
A 360 View of the ClientTransforms Customer Care
Financial Information in Spreadsheets and e-Mails
A Single Version of the Truth Transforms Compliance
Information Analysis Speeds and Transforms Health Care
Claim Complexity, Volumes, Fraudulent Practices
Excess Inventory, Lost SalesOut of Stock Warehouses, Added Cost
Free Flowing Supply Chain InformationTransforms Retail & Manufacturing
Information as a Strategic AssetEarly Adopters are Establishing a Competitive Advantage
The capability now exists.
Integrated Software PlatformBusiness Know How
Point Projects Information as a Strategic Asset
Experience with over 500
ClientsSources: IBM Analysis of Industry Estimates; Market Opportunity for 2009, CGR from 2005-2009
7 ©2006 IBM Corporation
Crime Statistics & Reporting
Information at the Scene Transforms Crime Fighting
Customer Treated as Multiple Accounts
A 360 View of the ClientTransforms Customer Care
Financial Information in Spreadsheets and e-Mails
A Single Version of the Truth Transforms Compliance
Information Analysis Speeds and Transforms Health Care
Claim Complexity, Volumes, Fraudulent Practices
Excess Inventory, Lost SalesOut of Stock Warehouses, Added Cost
Free Flowing Supply Chain InformationTransforms Retail & Manufacturing
Information as a Strategic AssetEarly Adopters are Establishing a Competitive Advantage
The capability now exists.
Integrated Software PlatformBusiness Know How
Point Projects Information as a Strategic Asset
$19 Billion6% CAGR*
$69 Billion18% CAGR*
Experience with over 500
ClientsSources: IBM Analysis of Industry Estimates; Market Opportunity for 2009, CAGR from 2005-2009
8 ©2006 IBM Corporation
“…Comprehensive, highly relevant, instantaneous information… transforming the way we solve crimes…”
“…Shorty…”
RecentSummons
KnownAddresses
Relationships of Interest
ParoleesIn Vicinity
Suspect 1 Positive ID
Suspect 2 Positive ID Arrests & Linkage to Crimes
in Other PrecinctsArrests & Linkage to Crimes
in Other Precincts
Previous Arrests
In context, in the hands of detectives, at the scene…
9 ©2006 IBM Corporation
Key to Success
Timely Delivery of Structured and Unstructured Information
Result
Timeliness means the difference between life & death
Information reaches detectives within minutes, instead of days or weeks
Rapid trend analysis improves resource deployment
Rapid repeat offender identification
Need for on-scene insight from billions of records across multiple police databases
Correlate arrests, complaints, summonses, homicides, shootings, locations, 911 calls…
Information Becomes a Strategic AssetTimely & Accurate Information Fights Crime
10 ©2006 IBM Corporation
Key to Success
Good Business Design - Separation of Information & Process
Result
50X increase in requests for content shows customers are being served better
$2.3 million savings in 2 years; 64% ROI
$1M savings for each new business unit needing a common view of the client
Business required an integrated view of customer information across multiple business units within the bank after merger
Customer information stored across disparate environments - IBM ImagePlus, FileNet Image Services, Mobius….
Information Becomes a Strategic AssetSeparating Information & Process Enables Enterprise-wide Re-use
11 ©2006 IBM Corporation
Integrated Software Platform Moving From a Project-Based to a Flexible Architecture
Deliver Information in Business Context
In-context, In LineEffectively Governed
Integrate InformationStructured / Unstructured
Timely & AccurateManage Complexity
Open Standards
Flexible & Resilient Infrastructure
12 ©2006 IBM Corporation
Deliver Information in Business Context
Industry ModelsMaster Data Management
Entity AnalyticsDiscovery Services
IBM Information On Demand SoftwareUnparalleled Breadth and Depth
New Products
New Product
500+ Clients
5,000+ Clients
Share Leaders
Integrate InformationWebSphere Information
Server
© 2006 IBM Corporation
Delivering the Business Valueof Information
Steve MillsSenior Vice President and Group ExecutiveIBM Software Group
Ginni RomettySenior Vice PresidentIBM Enterprise Business Services
14 ©2006 IBM Corporation
Information is the Critical Business IssueInformation is at the Core of 3 Pervasive Trends
Globalization
Integration
Innovation
15 ©2006 IBM Corporation
Information Enables Business AdvantageGlobalization, Integration and Innovation
QualityEngineering
ComplianceClient Care
Business Analysis
Fraud &Abuse
Management
IntelligentTradeLane
16 ©2006 IBM Corporation
IBM Information On Demand Center of ExcellenceDelivering Business Value through Innovative Uses of Information
New Investment
New Offerings
Focus– Develop Offerings, Techniques and Methodologies to Accelerate
Client Value Creation• Staffed with leading industry expertise
Helping Clients Get Started
– Business Value Assessment• Define strategic business opportunities• Develop economic value realization scenarios• Tailor IOD offerings
– Information Maturity Health Check• Provide prescriptive actions for the enterprise to better support
its business with information
– IOD Strategy and Roadmap• Assess current state • Compare current state to IOD vision• Provide a transformation roadmap
17 ©2006 IBM Corporation
IBM Provides a Complete Portfolio of OfferingsBased on Client & Internal Experiences
65% more practitioners…adding to a base of 15,000 practitioners with relevant skills
New Investment
New & ExpandedSolution Portfolios
18 ©2006 IBM Corporation
Globalization Integration Innovation
© 2006 IBM Corporation
Real World Experiences:A Panel