© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Cisco MailOverview
Click to Edit Master Subtitle Style
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Agenda
Today’s Email Challenges
Introducing Cisco Mail
Features and Benefits
Packages and Pricing
Wrap Up
Q&A
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Today’s Email Challenges
Source: IT Manager Interviews, Email Focus Groups, May 2009
Costs not aligned with company reality (high fixed costs)
Unplanned capital investments
Continuous upgrades needed
Unpredictable Costs
Unpredictable Costs
Costly to implement HA for everyone(e.g., geo redundancy)
Data recovery difficult with Exchange
24 x 7 staff resources needed
HighAvailability
HighAvailability
Large mailboxes costly/impacts performance
Employee time wasted managing mailboxes
Restrictive quota leads to unsafe practices
Mailbox ScalabilityMailbox
Scalability
Mobile traffic adds significant server load
Limited rollout compromises productivity
Users implement risky workaround solutions
Mobile Deployment
Mobile Deployment
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Business-class SaaS email that: Overcomes the limitations of traditional email
Interoperates with existing corporate desktop and mobile clients
Provides the bridge to next generation collaboration
Introducing
Cisco Mail
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
On Premise Email: $20-$40 User/Month
$20 - $401$20 - $401
On Premise Exchange Fully-Loaded Costs(user/month)
1$20 for basic 200MB mailboxes $40 for 2GB mailboxes and mobile access (amortized costs)
Forrester Research Jan ‘09
Installation Administration Support
StaffingStaffing
Outlook licenses VPN Software RSA Secure Token
Client SWClient SW
Exchange 2007Server Licenses
Windows 2007Server Licenses
AS/VS SW Licenses
Server SWServer SW
SAN Hardware SAN Software
StorageStorage
Client Access Servers Exchange 2007 Server Domain Controller Windows 2008 Server Bridgehead Servers Redundant Servers
(CAS, Bridgehead, etc.)
Server HWServer HW
BlackBerry Enterprise Server (BES)
ActiveSync Server
MobileMobile
Network Firewall Anti-virus/Anti-spam
Appliances Third Party Audits
Filtering/SecurityFiltering/Security
Cost ComponentsCost Components
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Cisco Mail: Lower Costs
Lower cost webmail-only package ActiveSync support bundled in BlackBerry (BES) support at $1 user/month
Gain high availability email for everyone without infrastructure investments
Reduce expense run rate: maintenance, support, data center Get off the 3-5 year upgrade treadmill
Immediate and Long-term Savings
Immediate and Long-term Savings
PredictableCosts
PredictableCosts
ImprovedResource Allocation
ImprovedResource Allocation
Eliminates unplanned spending Flexible, user-based subscription model Enables IT to scale and adapt quickly to company’s needs
Removes bulk of email management burden Allows IT to focus on core projects vs. “firefighting” Re-deploy hardware and datacenter more strategically
Cost-Effective Tiered Offering Cost-Effective
Tiered Offering
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
High Availability Cloud
Data Recovery Data snapshots every 8 hours
3 days of snapshots retained
10 snapshots available
Continuous Availability Geographically remote with
continuous data replication
Local + remote system redundancy
“Pod” architecture with separated network, front and back end components
Active Monitoring 24 x7 monitoring of server
health and performance
Customer specifies/tracks data locations
SLA-backed 99.9% Uptime
30 Minute RTO
WebEx Collaboration Cloud Secure, SAS-70 data centers
Proven, highly reliable global network of data centers
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Local and Geo Redundancy
Data Replication
Backup Data Center (single pod)
AA
Firewall
Firewall
AA AA AA AA
AA AA AA
AAAA AA
Mail Servers Shared Folder Servers
Primary Data Center (single pod)
Network
Front End Redundancy by Over Provisioning
Webmail
ActiveActive
Back End
PassivePassive
CiscoACE
N+M Active/Passive Redundancy
Firewall
Firewall
RPC/HTTP
ActiveActive
ActiveSync
ActiveActive
IMAP
ActiveActive
Admin
ActiveActive
ActiveDirectory
ActiveActive
Bridge Head
ActiveActive
ActiveActive ActiveActive
isci storage
isci storage
IronPort Anti-Spam/AV
ActiveActive
Private Network
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
World-Class Technical Support
24x7 support engineers 1st level support from Cisco WebEx
(designated IT contact) Telephone, online and email support
options Professional services available
TECHNICALSUPPORT
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Large Mailboxes
Feature Benefits
5GB mailboxes upgradeable to 35GB(controlled release limited to 5GB)
Better Security: Centralize data control by stopping risky local PST archiving or use of personal accounts; Get control over backups
Improved Productivity: Easy access to data; no time wasted in mailbox cleanup
Cost Savings: Eliminate need for separate storage hardware/software
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Solves Limitations of Mobile Email
BlackBerry generates 4-6Xthe load as Outlook
Smartphone usage going up dramatically
IT limits number of mobile users due to performance impact on servers
Worker productivity and data security are compromised
ISSUE
RESULT
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Optimized Mobile Access
SOLUTION
Native BlackBerry (BES in the cloud) and ActiveSync support for iPhones and Windows Mobile phones
Unique mobile sync performance optimization eliminates mobile deployment penalty
IT-sanctioned mobile email can be rolled out broadly without performance impact
Administrators retain provisioningand security controls
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Native Outlook Support
Only non-Microsoft solution with native Exchange Protocol (MAPI) support
Outlook Capabilities (Calendar free-busy, Tasks, Contacts, etc.)
No client or server plug-in to deploy or support
No barriers to roll out or adoption
Outlook 2003 SP1, 2007 and 2010 supported
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Most Trusted
The Most Comprehensive Vulnerability and Sender
Reputation Database
A Global Team of Security Researchers,
Analysts, and Signature Developers
Dynamic Updates and Actionable Intelligence
Threat OperationsCenter
Dynamic Updates
Integrated Anti-Spam, Anti-Virus and
Reputation Filtering
Cisco SensorBase
Mailbox Security Powered by Cisco IronPort
Protecting more than 50% of the Fortune 500
Most AccurateIndustry’s best 99% filtering accuracy with fewer than 1 in 1M false positives
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Maximum Data Privacy and Protection
SSL/HTTPS-only connections between clients and the cloud
Active Directory user authentication and access control
Data not human-readable or accessible at datacenters
Company’s data partitioned in defined “containers”
SAS70 Type II compliant
Data in MotionData in Motion Data at RestData at Rest
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Data Control
Data 100% customer-owned
Customer data stored in defined “containers”
Data privacy
Fast data recovery
Guaranteed data deletion if required
Enables easy reverse migration
Readable message and index content not accessible at data center
16© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Extensible AJAX client
Browser-independent
Familiar look and feel
Full Email, Calendaring and Collaboration for Cisco Mail UsersFree/busy
Resource availability/booking
Shared folders
Web 2.0 capabilities Drag & drop
Context sensitive hovers
Advanced Web 2.0 Client
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Built for Next Generation Collaboration Unique combination of open platform/client and scalable cloud infrastructure enables next generation collaboration approaches
AJAX Web 2.0 ClientAJAX Web 2.0 Client WebEx Collab CloudWebEx Collab Cloud
Immensely scalable
Accommodatesrange of datasources
Secure, searchable
Full-functionality Outlook alternative
Web 2.0 usability
Open source extensibility
Microsoft Compatible,Linux-based PlatformMicrosoft Compatible,Linux-based Platform
Plug-in free, native Outlook and BES support – fits today’s corporate environments
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Powerful Admin Control
Intuitive web-based console
Provision, configure and secure accounts
Add & delete users/DLs/PFs
Deliver tiered services
Perform mobile wipes
Monitor storage capacity, usage, billing, etc.
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Packaging and Pricing
FeaturesWebmail Client
$3.50 per mailbox/month*
Standard Package$5 per
mailbox/month*
AJAX webmail client
5GB mailbox (up to 35GB in GA)
Geo Redundancy and High Availability
IronPort anti-spam and anti-virus
Full Outlook support
ActiveSync (Windows Mobile devices, iPhone)
BlackBerry support +$1 user/month
*Min. 3-month contract, no setup costs, no re-training
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Conclusion
Saves Money and Resources Lower and more predictable email costs Enables better allocation of IT resources
Improved User Experience and IT Control Larger mailboxes and optimized mobile access HA for everyone and better data security
No Disruptions Supports Outlook and ActiveDirectory topologies Frictionless migration
Better Collaboration Today and Tomorrow Universal access – Outlook, mobile, browser Integrates email with other forms of collaboration
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
How to Get Started
Purchase a minimum of 100 seats
Schedule call with your PSS to document staging/migration process
Receive free migration/technical support on initial 100 seats (Exchange migration only)
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Cloud Efficiency Cut cost + better allocate resources Scalability on demand High availability for all
Introducing Cisco Mail
Collaboration Available today:
Full -featured Web 2.0 client A bridge to tomorrow: Extensible and scalable framework
Enterprise-ready Native Microsoft Outlook support
No plug-in / desktop disruptions Outlook, web, mobile access 5GB up to 35GB mailboxes (in GA) IronPort security Admin control Migration and co-existence
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
On-Premise/Cloud Co-ExistenceMigration and Co-existence Without Disruption
Directory sync
Calendar free/busy sync
On-prem archiving interoperability
Split SMTP domains that routeemail to both cloud and premise
No disruptions to MX setup
Bulk user migration and configuration
Retain email addresses
Native Outlook: no plug-ins,
Migration and Co-existence Without Disruption
Current Features Upcoming Features
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
Archiving
Cisco Mail storage scalability eliminates need for archive-as-overflow
Stops risky local PST archiving
Improves data accessibility, convenience, and manageability
Archiving for compliance and eDiscovery:
Referral partnership with LiveOffice
Archiving available for Outlook, Webmail and smart phones during controlled release
Additional archiving partnerships TBA
Roadmap:
Direct interconnect with premise-based archives
Archiving for search, compliance and eDiscovery integrated with Cisco Mail in the cloud
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
High Availability Architecture
Features Benefits
Separated front end and back endLoad balancing in each layer, firewalling of critical servers and client request routing improve performance, reliability and security
Continuous data replication Enables fast disaster recovery
Local and geographically remote redundancy Seamless failover in the event of broad scale disaster
Complete data snapshotsSnapshots taken every 8 hours at both primary and backup locations
Prevents data loss in the very rare case of system failures at primary and backup data centers
Linux file system storage architecture Allows granular, block-level restores
24 x 7 systems monitoring Proactive and reactive issue resolution
Cisco WebEx Collaboration Cloud Proven, highly-reliable global network of data centers
“Pod” design Encloses network, front end and back end components
Contains problems from spreading and impacting a large number of users
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Features & Benefits Summary Features Benefits
Native Outlook SupportNo need for client plug-in Full Outlook functionality
No plug-in to deploy or maintain No disruptions to IT or organization workflow Backward and forward Outlook compatibility
Native BlackBerry and ActiveSyncHosted BES and ActiveSync
Allows broad mobile email roll-out by eliminating mobile sync overhead Admin retains security controls such as remote wipes
High Availability/Disaster Recovery Full geo redundancy Automatic failover Block level backups
No need to invest in additional hardware, software, datacenter footprint, etc. No to need to spend IT time on configuration, maintenance, etc. Obviates risky tape backups
5GB – 35GB Mailboxes5GB expandable to 35GB (5GB in controlled release)
Better user experience, easier access to data Better control of data by IT No need to invest in additional storage infrastructure
IronPort AS and AV Inbound and outbound protection
Gain best-of-breed email and reputation filtering No need to purchase or manage separate anti-spam or anti-virus solutions
AJAX Webmail Client Full-featured Webmail client with Web 2.0 capabilities (context-sensitive, drag & drop)
Familiar UI means no training required Users get same functionality and view as Outlook counterparts
Multi-Layer Security Data-in-motion and data-at-rest protection Regular 3rd party security audits
Data remains private and secure during transport and storage Helps companies meet compliance requirements
Admin Console Intuitive, Web-based administration
Power to add mailboxes, mobile users, public folders and DLs on demand Monitor usage, billing, storage consumption for better planning