© CGI Group Inc. CONFIDENTIAL
Mobile-Enabled Workforce ManagementCGI Federal BPS2014/01/13
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Manage Your Workforce, Optimize your Business
CGI’s OnCue is a robust, easy-to-use mobile workforce management solution.
OnCue has a web-based SaaS offering for the management interface. No software installation needed.
OnCue enables you to access and upload data from any Android or Apple smartphone or tablet in real-time.
*The following slides show OnCue utilized to perform regulatory inspections for subsidized housing in the United States. Different information and processes may be collected and executed per business requirements.
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Hosted to Reduce Operational Costs
Users and clients only require a browser for the management/client portals and an Android or Apple smart phone or tablet.
API and web services available for integration to primary systems.
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Scheduler
Routing
Workflow
Resource Management
Reporting
Communications
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Active/Passive Data Collection and validation
Rules-Schedule-Optimizations
More than Just Mobile
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Efficiencies to Reduce Mobile Workforce Costs
OnCue is a proven system in use for multiple US clients
• Has performed over 180,000 inspections since 2008
• Reduces average miles per inspection from 3.54 to 1.7
• Reduced overall mileage by 51%
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
$13,477
$11,928
1.7090
0.5184
3.5485
Original Route
Fully Op-timized
Hybrid Final
Dollars Saved
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Configurable Resource Management
• Resource assignment by capability
• Certification-based assignment
• Holiday and vacation tracking
• Work activity and location of occurrence tracking
• 2 or 4 factor authentication with role-based security
There are many different parameters to configure disbursement and personalization of resources.
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Custom Workflows for Each Appointment Type
• Workflow operates using a condition and action task sequence
• Perform compliance audit steps
• Use event and time-based triggers
• Workflows are versioned and may be exported/imported
Every visit/appointment type will utilize it’s own custom workflow to allow for different processes for each type.
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Scheduling Made Easy
A powerful scheduling and routing module
• Individual schedule constraints
• Set compliance windows
• Manual Overrides
• Move appointments between personnel using drag and drop technology.
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Mobile Workforce Schedule
• Schedules may be downloaded manually or pushed to mobile workforce
• Schedule is organized for most efficient route but may be executed out of order if needed
• App may be used with or without a connection. Completed data is uploaded when a cellular or Wi-Fi connection is restored.
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Common Header Data Collection
Interfacing with common mobile device features users may:
• Call clients directly from the app if device is cellular ready
• Get directions to the appointment using native GPS
• View or collect additional data using talk-to-text or device’s camera
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Easy Navigation of Dynamic Categories
Drawer navigation allows user to quickly jump to each category/checklist.
• Summary/Custom data collection areas listed on top
• Clicking each category takes the user to each custom checklist
• Additional checklists may be added at will
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Adding Location of Inspected Areas
Select type to identify the checklist template to use and configure location of area to be reviewed
• Supports multiple types of checklist templates
• Add a description to identify the location
• Quickly select floor and location position on the floor
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Data Collection Simplified
It is extremely easy to pass or fail checklist items.
• All data collection points are dynamic
• Data validation rules may be applied
• Status icons show if data is attached such as pictures or if there is a validation issue
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Item Details to Collect More Data
If more details are required per item OnCue allows you to collect notes and data.
• Add multiple notes with automatic time and geolocation stamps
• Take pictures to attach directly to the notes and comments
• Common phrases may be loaded and selected for each item to reduce typing
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Review Failed or Inconclusive Items
Any time during a visit OnCue will summarize items that are not compliant for review
• Perfect for re-visits, or going over results with a client
• User may pass items directly from this screen
• Clicking on each item will take user directly to item details to review/add comments/data
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Collect a Signature and Upload
Once items are reviewed or data collection is satisfactory the user can collect signatures and upload data to the management portal
• Signatures may also be collected at any point (saved as an image)
• If cellular or Wi-Fi connections are not available OnCue will try to upload in the background until a connection is available
• Results will be made available to management and client portals in real-time.
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Review and Edit Uploaded Results
• Top-Left shows hierarchal visit chain for re-visits
• Left-Navigation allows user to quickly see where non-compliant items are located
• All items may be edited to allow for data entry error corrections
• Clicking on image will open larger view
Results and data uploaded from the mobile workforce is available to management in real-time
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Reporting
• Scheduler Activity
• Unit/Location Visit History
• Route and Location Mapping
• Audit reports to show location vs. where data was uploaded
The management/client portals contain many reports to get the data you need when you need it.
For more information contact:Michael [email protected]
Jeff [email protected]
Or visithttp://www.cgi-bps.com