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DOCUMENTATION CONTROL
Class Description : 00 - POLICY / SYSTEM Doc No. : 00 - V001
Document Description : QUALITY MANUAL Revision : 18/03/11
Page : 1 of 24
Requesters Name : Nguyen Thanh Hai SIGNATURE :
Requesters Plant : CROWN Beverage Cans Saigon Limited.
REVISION HISTORY
Revision Requester Description Of Change
29/01/01 Le Thanh Lam Re-new Company Quality Objectives for 2001
Revise the company organization chart27/11/01 Le Thanh Lam Revise the manual
02/01/03 Le Thanh Lam Separate the company objectives to a new document
01/11/04 Nguyen Thanh Phong Revise the new code, company name and ESM format
01/05/05 Nguyen Thanh Phong Revise the manual
15/02/06 Nguyen Thanh Phong Add new logo
06/08/07 Nguyen Thanh Hai Revise Company Organization chart
25/12/07 Nguyen Thanh Hai Revise Company Organization chart
25/04/08 Nguyen Thanh Hai As below
18/03/11 Nguyen Thanh Hai See below
DOCUMENTATION CHANGE APPROVAL
Initiate Change Obsolete
Reasons :
1. Add new position (Plant Director, QA&CTS) Organization Chart, Pg. 82. Revise in section 1.1, 1.2.5, 4.2.1, 5.6, 8.2.2
3. Add new in section 7.5.1.1
Approval Name Signature Date
Plant Director Nguyen Ngoc Minh
General Director Nguyen Minh Trung
All information herein is company proprietary and property of CROWN Beverage Cans Saigon Ltd. Itshall not be reproduced or copied unless as expressively permitted or directed by CROWN Asia PacificHoldings, Limited.
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QUALITY MANUAL 2
QUALITY MANUAL 7QUALITY MANUAL 8QUALITY MANUAL 11
4 QUALITY SYSTEM........11
4.2 Quality System..........12
4
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1 General
1.1 Company Milestone
1993 CarnaudMetalbox (Saigon) Limited Company is established andregistered
1995 Started Operations in producing2pc Beverage cans 330ml2pc Beverage Easy Open Ends 206 diameter on Stay-On-Tab (SOT)
1998 Changed ownership to Crown Cork & Seal2000 Company certified with ISO9002:1994 by QUARCERT
2000 Install new end product, Ring Pull Tab, at EOE Line 12001 Install new can product, 375ml, at Can Line 12002 Install 1 new 314 Shell Press at EOE Operation2002 April Company certified with ISO9001:2000 by QUARCERT2003 Install new line 2 at EOE Operation2004 January Company rename to CROWN Beverage Cans Saigon Limited2005 January Company certified with OHSAS 18001:1999 by QUARCERT2005 September Company certified with ISO14001:1996 by QUARCERT
Company re-certified with ISO9001:2000 by QUARCERT2005 Install new bodymaker #6 at Can Line 1
2005 Increase line speed from 1400 cpm to 1550 cpm2005 Upgrade Detection Speed on Pressco Camera at Can Line 12005 December Install SPC system on Can and EOE Lines2006 Install Leak Detector Sensor at EOE Line 22006 Build new Can Line 2 for 330ml and 250ml products2007 March Install SPC system on Can Line 2
Started operation in Can Line 2 producing for Slim Can 250ml2007 May Started operation in Can Line 2 producing for 330ml2007 May Upgrade DWI Waste Water Treatment Unit201
0
Oct Install Bodymaker # 5 for can Line 2
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1.2 CROWN Beverage Cans Saigon Limited
CBC Saigon Ltd is specializing in the manufacturing of decorated 2 piece Aluminum cans andAluminum Easy-Open-Ends for beer and beverage.
Address:
Hanoi Highway, Hiep Phu Ward,
District 9, Ho Chi Minh City,
Vietnam.
Tel : 84-08-38961640 Fax : 84-08-38962141/156
1.2.1 CROWN Mission Statement
To be recognized by our customers, employees, suppliers, and shareholders as the worldspremier packaging company. With customer satisfaction as our highest priority, continuousimprovement and innovation will become a way-of-life in reaching World-ClassPerformance.
1.2.2 Quality policy
We will continually strive for excellence in all that we do. (Our goal is to deliver productsand services that conform to customer requirements 100 % of the time.)CROWN Company, CBC Saigon will represent the highest level of quality of Product andService to our customers and ourselves.
1.2.3 Quality objectives
Measurable Objectives for the company are defined on a yearly basis for the following by the
Management Team:
1. Sales Volume
2. Customer Complaint
3. Line Efficiency
4. Spoilage
5. Not On Time Delivery in Full
6. Absenteeism
Quality Objectives are set annually and duly signed by the Company Head of Department
before are being displayed onto the notice board. Actual results are measured against these
targets and are monitored using the in-house management information system.
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1.2.4 Application :
The Quality Management is applicable to all areas in the company which are related to the
company products and services providing to customers.
1.2.5 Exclusion :
The company does not perform design and develop product itself but based on Corporate
Technology of CROWN Holdings Inc. Therefore,ISO 9001: 2008 clause 7.3 Design and
Development is to be excluded.
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PRODUCTIONPLANNING(06-V019,03-GEN-V010,03-GEN-
OUTPUT
~Production Schedule~Shipping Plan~Request Order~Raw Material delivery
INPUT
~ProductInformation~CustomerRequirement
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1.3 Relationship among process-based Quality Management System mode
CustomerRequirement:~ Parts Spec
~ Product Spec~ Process
Method
Legal & OtherRequirement
QMS OBJECTIVE SETTING (00-V001)
OUTPUT~ BudgetPlan~ Reset
Quality
Objective~ Revise QMS
INPUT
~ Requirements
from
Customer
~ Process,
Product
Statutory & RegulatoryRequirements
~ Data
Compilation
INPUT
~ Budget Plan~ CompanyDirective
OUTPUT~ Budget Control
~ BusinessStrategy
BUSINESS PLANNING & TOP MGMTCOMMITMENT
MONITORING, MEASURING, ANALYZING &IMPROVING
SYSTEM PERFORMANCE (00-V013, 00-V014, 00-V017,01-GEN-V039, 05-GEN-V001)
OUTPUT~ Improvement
Activities:QMS, Process &
ProductQuality, CustomerSatisfaction~ Corrective Action
Activity~ Preventive Action
Activity~ Management Review
INPUT
~ Measure ProductProcess & QMSPerformance
~ Plant Performance~ Internal Audit~ Customer Feedback~ SupplierPerformance Ratings
CUSTOMER
Satisfaction
PRODUCTION SYS DETERMINATION (01-Gen-V043,00-V013,03-PKG-V001, 01-GEN-V041)
INPUT
~Product Spec~Utility Requirement
~Process Method
~Customer Requirement
~Sales Order Handling
~Legal & Other
Requirement
~Standard Samples/Artwork
OUTPUT
~Product Flow
~Product & Process
spec.
~Machine Capability
~Process Capability
~Packaging Materials
DELIVERY (06-V004, 06-V005)
INPUT~Delivery Schedule
~Type and Quantity~Final Product
OUTPUT~Final Product
~Delivery Order~Transport~Packaging MaterialCollection
OUTPUT~Accepted Parts~Rejected Material
INPUT~Part Received
~Part Specification~Part Inspection~Material Certificates
INCOMING INSPECTION (06-V018,01-GEN-V039)
OUTPUT~FinishedProduct
INPUT~ Production
Schedule
~Resource
Arrangement
~Process Condition
~Product Spec.
PRODUCTION MANUFACTURING (06-V019,
06-V018, 01-GEN-V041)
MANAGING RESOURCES (06-V201, 06-V206, 06-V222)
OUTPUT~ Confirm & make available~ Competency, Training, Awareness
Requirements & Training plan~ Factory & Production System
Support (Maintenance)~ Assignment of Responsibility &
Authority
INPUT~ ResourcesRequired
~ CompanyDirective
MATERIAL PURCHASING (00-V006)
INPUT~Approved SupplierList~Production
Schedule
OUTPUT
~Production Schedule~Shipping Plan
~Request Order~Raw Material
Delivery
INPUTProduction SchedulePart Received
Material RECEIVING (06-V018)
OUTPUT
~Received Correct Part and Quantity
~Stock Arrangement / Issue
FINAL INSPECTION (01-DWI-V001, 01-EOE-V001, 01-GEN-V039, 01-DWI-V052,
06-V004)
INPUT
~Product Spec~Final Product
OUTPUT~Accepted Final Product~Inspection Specification Sheet
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2 Company Organization Chart
General Director
Deputy GeneralDirector
QMR
HR Manager Finance Manager
ProductionManagerCan (Line 1)
Sales Manager
Production ManagerCan (Line 2)
Plant Director
HR Officer
IT Officer
AccountingManager
EOE Manager
EngineeringManager
Deputy Technical &Line Support Manager
QA & CTS Manager
Purchasing & LogisticManager
EHS Officer
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3 Responsibilities And Authorities
Refer to document 06-V220: Responsibility and Authority Procedure. The summary ofResponsibilities and Authorities of each department as following:
3.1 Finance Division
3.1.1 Accounting Department
Ensure financial accountant are closed on a timely and accurate basis.
Monitor monthly operating cashflow, receivables collection and overall effectiveuse of working capital
Coordinate annual budgets and rolling forecast activities
3.1.2 Purchasing Department
Managing Supplier through vendors performance rating, on time delivery,quality & cost through competitive negotiation with vendor
Coordinating with Supplier while working closely with Engineering andProduction on new material trial, defective material complaint and claimsettlement.
3.1.3 Information Technology Department
Ensure that the companys information are backed-up on daily basis
Ensure the continuity of daily production data and liaise with regional office toensure continue functionality of the electronic mail
Enforces the use of the legal software in the company
3.2 Plant Operation Division
3.2.1 (DWI and EOE) Production Department
High efficiency, low spoilage in safe and clean working environment and to meetcustomers requirement and delivery schedule.
3.2.2 Engineering Department
Responsible for all Engineering services and maintenance of building andproperty to ensure uninterrupted continuity of manufacturing operations andefficient itilization of all facilities.
Develop Preventive and Maintenance Plan for the Plant and manage spare partand inventories.
3.2.3 Quality Department
Coordinate and maintain the Quality System to meet customers requirementand satisfaction.
To strive for continual improvement of the Quality Management Systemthrough the implementation of Statistical Process Control, Gauge Repeatabilityand Reproducibility, Internal Audit, CAR system and thetraining of staff.
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3.2.4 Logistics Department
Deliver to ensure that customers will receive goods on time in full.
Proper storage of finished goods and customers rejects in orderly anddesignated locations.
Ensure sufficient good materials and spare parts are kept through inspection ofincoming goods for damage, verification of batches against certificate ofconformance and perform inventory analysis in accordance to quantity receipt
plan.
3.2.5 EHS Department
Ensure facility conformance with all applicable local and corporate environment,
health, safety laws, regulation, policies and guideline. Assist in EHS Training.Communicate EHS alerts to all employees.
Perform periodic facility EHS inspections. Monitor follow up and correct actionresulting from EHS audits and inspections.
Promote positive safety attitude and behavior and safety campaign. Maintain theemergency contingency plan for the facility. Identify opportunities for hazardouswaste reduction.
Participate in accident investigation and reporting.
3.3 HR Department
Administer monthly payroll including central provident fund and foreign workers levypayment
Monitor the plants actual overtime hours against plan
Liaise with the companys union on industrial relations matters
Administer companys medical benefits scheme, renewal of work permits & employmentpasses and foreign worker dormitories matters
3.4 Sales and Marketing Department.
Customer Service by liaising with Print Preparation section and customers in newartwork and design for cans and ends
Customer Satisfaction through regular meeting to ensure that customer requirements areadequately defined and documented
Managing the Sales Process and working with Finance & Administrative department inthe collection of debts from customer
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4. Quality Management System
4.1 General statement:
We are fully aware that in todays highly competitive market with World Class Standardof quality can remain in business for the long term, and we are one of those companies.
Human Resource development through training, education creates a workingenvironment that is safe, healthy and friendly.
The assurance of quality is fundamental for all work undertaken by CBC Saigon and isimplemented by all personnel in their daily activities.
It shall be the responsibility of each department head to comply incorporate, fulfill andimplement the requirement of this quality system in their regular working activities.
It shall be the responsibility of the Quality Department to monitor the implementationand effectiveness of the company quality system.
PLAN: Establish the objectives and processes necessary to deliver results in accordance with customerrequirements and the company policies.
DO: Implement the processes.
CHECK: Monitor and measure processes and products against policies, objectives and requirements
for the product and report the results.
ACT: Take actions to continually improve process performance.
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IMPLEMENTATIONOF
IMPROVEMENT
MEASUREMENT&
ANALYSIS
IMPLEMENTATIONOF
THE PLANNING
IDENTIFICATIONSEQUENCE, INTERACTION
CRITERIA & METHODS
ACT PLAN
DOCHECK
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4.2 Documentation Requirements
4.2.1 General :
Establishment of the documentation System in CBC Saigon Plant, which describe &
support implementing, maintaining quality management system. This system
includes of
- Quality policy and Quality objectives
- Quality Manual
- Procedure according to requirement ofISO 9001:2008
- Other documents needed for business operations: drawings, plans Technical
standards etc.
- Performance records
- Other external documents
The documentation system is established on the basis of thoroughly considering the
following- Customer requirement, statutory provisions
- Application of corporate standards (Corporate Manuals, CROWN Asia Pacific
procedures , Corporate intranet system)
4.2.2 Quality Manual:
The Quality Manual shall be reviewed at least once per year.
The scope of the quality management system, including details of justificationfor any exclusions
Amendments to the Quality Manual are made as required to reflect the currentQuality assurance program. The amended pages will be identified by date ofamendment.
The amendment list shows all amendments to latest issue of the QualityManual.
It is the responsibility of all required manual holders to update the manualassigned to them and to destroy obsolete copies of all register manuals.
A description of the interaction between the process of the qualitymanagement system
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4.2.3 Control of documents:
To control the documentation system, a documented procedure (00-V005) hasbeen established to define the proper control needed depicting the unitedmethods and regulations applied to all company business as perdocumentation system.
All computer data and data control will be backed up as per Data Protectionprocedure, Doc. # 06-V814.
4.2.4 Control of records:
Quality records used by the company are kept in file by the responsibledepartment
It shall refer to the document 00-V016 for identification, collection, indexing,filling, storage, maintenance and disposition of quality records. The purpose ofthis procedure is to ensure that adequate quality records are generated andmaintained to demonstrate the effectiveness of the quality system of the CBCSaigon.
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5. Management Responsibility:
5.1 Management Commitment :
The Quality Policy, Quality Objectives are complied, approved and reviewed by themanagement team.
The Quality Department shall work in conjunction with other departments to maintainthe companys quality system.
The responsibilities and authorities of all departments are defined as per Job Profile (06-V213).
The Management Representative is responsible to report the performance of the qualitysystem to the management team for review and support for actions toward continuallyimproving its effectiveness.
The Management review is carried out at least once a year.
5.2 Customer focus
The Management team has the ultimate responsibility to ensure that all relevantdepartments understand the needs and expectations of customers and markets, as well asthe relevant statutory and regulatory requirements which are applicable to CBC Saigon
products and services.
To achieve all of above, the Management Team has to support for the implementationA packing solution for customers (both presents and potentials).
Customer requirements will be reviewed and converted into specific requirements ofproducts, services, processes as well as resources. Those requirements are recognizedand collected through customers feedback in the periodic meetings as mentioned inSection 8.2.1 in order to improve and achieve customer satisfaction.
5.3 Quality policy
We will continually strive for excellence in all that we do.
Our goal is to deliver products and services that conform to customer requirements 100% of the time. CROWN Company, CBC Saigon, will represent the highest level ofquality of Product and Service to our customers and us.
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5.4 Planning
5..4.1 Quality objectives
Quality policy will be used as basis for establishing objectives within departments. By achieving departmental objectives, specific department will contribute to the
overall implementation of Quality policy.
Quality policy will also be used for improvement purpose (see 8.5.1)
5..4.2 Quality Management system planning:
It shall be the responsibility of the CBC Saigon management team to ensurethat approved procedures, plans, budgets are implemented and regularlyreviewed to enhance customers satisfaction and company philosophies.
5.5 Responsibility, authority and communication
5..5.1 Responsibility and authority:
To be defined as per Job Profile does 06-V213.
5..5.2 Management representative :
The quality Manager is appointed as the management representative.
He can liaise with relevant external parties on matters relating to the qualitymanagement system and is responsible for all follow up actions to be taken asthe result of the audit.
5..5.3 Internal communication :
All staffs must be aware of policies and objectives as well as ongoingachievement progress.
It shall be the responsibility of all department heads to inform their staff on anychanges in this QMS.
In CBC Saigon, the means of communication may be varied depends onsituation ie: memo, e-mail, minutes,verbal log-book.
It is the responsibilities of all department heads to ensure that Customersrequirements are closely monitored, planned and meet. The communication
procedure is defined as per Doc. # 06-V224.
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5.6 Management review:
Refer to 00-V002: Management Review procedure.
The management representative is responsible for Quality Management System withthe support of the Administrative Personnel.
The management review is carried out at least twice a year for all clauses of 9001:2008 standards.
All Department Heads are required to report and review their department Quality
Objectives results during the Management Review.
Records of the review shall be maintained by the Quality Assurance Manager.
6. Resource Management :
6.1 Provision of Resources
The Companys comprehensive resources are results of the continuing investment inpeople, research, development and technical innovation to achieve packaging excellencewith a view to achieve Customer Satisfaction.
6.2 Human Resources
The Department Manager identifies the training needs of the staff and establisheswhether external courses are required on top of internal training hours.
Where the Department Manager identifies any external courses necessary to meet thetraining objectives, the HR department will assist to enroll the staff for the identifiedexternal courses. (Doc. # 06-V222)
6.3 Infrastructure
The Company had invested in the necessary process equipment and supporting devices toensure the conformance and quality of the products.
6.4 Work Environment
CBC Saigon is committed to apply sound Environmental Practices and to complywith both Corporate and local regulations.
The Corporate and local regulations had helped to established guidelines andrequirements to ensure that suitable work place is created and maintained.
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7. Product Realization :
7.1 Planning of product realization :
All necessary DWI & EOE processes and activities that affect quality are identified,planned and properly controlled through DWI Quality Plan (01-DWI-V001) and EOEQuality Plan (01-EOE-V001).
7.2 Customer related processes :
To achieve conformance to Product Quality Standard, CROWN Asia Pacific
Company, CBC Saigon detailed technical requirements had been developed by theCorporate. These requirements are been built into our Product and Servicespecifications. The Company continues to strive for Continual Improvement.
The Company is committed to meet statutory or regulatory requirements related toour product.
To achieve the above, a communication channel with Customers has been set up viaSales Department.
7.3 Design and development :
Design and development is not applicable to CBC Saigon at this moment. All related technical activities will be handled by our AP Technical Center.
7.4 Purchasing :
Purchased products are verified and ensured that they fully conform to specifiedrequirements.
The Purchasing Department shall procure Raw Material specified in the ApprovedVendor List.
Suppliers performance assessment is established to manage key suppliers Refer to 00-V006 (Purchasing Guideline)and 03-GEN-A013for more details.
7.5 Production and service provision :
7.5.1Control of production and service provision :
Control of production and service provision is a measure thoroughly applied toensure that quality products and services are formed at the beginning of the first
process. The control process includes the following:
7.5.1.1 Production and Service planning:
Logistic, Manufacturing and Sales are mainly responsible to carryout these activities in order to achieve customer satisfaction.
Refer to 01GEN-V045 (Servicing System Procedure) and 06-V019 (Production planning) for more details.
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7.5.5Preservation of product :
The Logistic Dept shall provide methods and means of handling all the rawmaterial, finished goods to prevent damages and deterioration.
The Logistic Dept shall identify method of preservation for raw materials /finished goods while in storage. When delivery to the customers, Logistic Deptshall ensure proper protection in order to prevent damage of product qualityduring transit or delivery is made.
The Production Dept. ensures that packing of finished goods complies with the
requirements of customers (liaise with Sales, Logistic, Quality).
7.6 Control of monitoring and measuring devices :
Conformity of products to specific requirements is achieved through theestablishment and maintenance of procedures to control and calibrate ofmonitoring and measuring devices. In the absence of such docs, the machinemanual can be referred for the above objectives.
A master list of all monitoring and measuring devices is kept to show thecalibration status identity.
Devices that require calibration by the external body will be coordinated by theQuality Dept. and Engineering Dept. in conjunction with Purchasing Dept.
Department that sends their devices out for calibration must ensure nointerruption on the work due to the absence of such equipment.
The calibration record shall be kept by the Quality Dept. and calibration procedureshall be kept under Class 05 of the document control system.
8. Measurement, Analysis and Improvement :
8.1 General:
Processes of the Monitoring, Analysis and Improvement are planned and deployed uponrespective procedures that include of:
To measure the conformity of product: to be defined in Quality Plans (Doc. # 01-DWI-V001 and 01-EOE-V001).
To ensure the conformity of QMS: to be evaluated via audits (both internal &external).
To measure and continually improve the effectiveness of the QMS: qualityobjectives are used as a benchmark for the QMS effectiveness. All qualityobjectives must be reviewed during the management review meeting. Where
appropriate, statistical techniques are employed to detect variations and maintainprocess in controlled conditions.
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8.2 Monitoring and Measurement :
8.2.1 Customer Satisfaction :
The company puts forward the customer satisfaction as the highest priority. Theprocess of measurement is applied for measuring customer satisfaction as follow:
Customer complaint (Ref to the customer complaint procedure (01-GEN-A038).
KPI feedback: with appropriate customers.
Customer satisfaction survey: (Ref to Customer satisfaction measurement)- Annual Customers Vendors Rating if implemented by customers.
- Meeting at monthly, bi-monthly or quarterly with customers to discussSales, Quality, Logistics or New Product/Development issues. (Action
plans may be formulated to resolve outstanding issues.)
- Customer Satisfaction Survey Form is also ensured to help the company toinitially understand customer satisfaction.
- Sales Dept. is responsible for planning and implementing this survey.
8.2.2 Internal Audit :
CCB Saigon shall carry out internal audit at least twice a year, which is used asan independent QMS in order to help the management team to find out andimplement the improvements
The audit frequencies shall be increased for departments that shows weaknessin maintaining this QMS.
Results of Internal Audit shall indicate:
- Whether the QMS conform to requirements of ISO 9001:2008.
- Whether the QMS is effectively implemented and maintained.
Audit results shall be published to the attention of the responsible Managers /Directors. Corrective Actions must be taken place upon receiving InternalAudit Report.
Reference: the procedure Doc. # 00-V017.
Corrective Actions are monitored by QMR and reviewed by the Managementteam via the Management meeting.
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8.2.3 Monitoring and Measuring of processes :
All Production processes that affect quality are identified, planned and properlycontrolled.
Standard operating procedures are to be used to govern the manner ofproduction. In the absence of such documents, the machine manual can be usedto help technicians in operating the machine.
Statistical Process Control charts are employed to maintain processes incontrolled conditions. The data are being reported and analyze on a daily cansand ends construction meeting, monthly interval etcl.
Process performance are measured and closely linked to related departmentQuality Objectives.
8.2.4 Monitoring and Measurement of product :
The product (including incoming and in-process material) is identified,inspected and tested by Logistic Dept. in conjunction with Quality Dept andProduction Dept. The following tools and techniques should be used:
Check list and certificate of conformance
Point of used check, quality pass form.
With appropriate products, statistical technique can be used for long termmonitoring.
In-process inspection is mainly performed by Production Dept. and Electricianswith support from Quality Dept. according to Quality plans.
Final visual check (before delivery) is performed by Logistic Dept.
Quality Plan is established for the respective Products with all the inspectionand testing identified to ensure that the products meet the requirements priorrelease.
8.3 Control of non-conforming product :
All non-conforming materials and products are prohibited and prevented from useor installation.
Non-conforming materials, products when detected or isolated as per procedure00-V013.
All departments are responsible for detecting, identifying and isolation of non-conforming materials or products.
Quality Manager or his delegate is responsible for the review and disposition of allproduction isolation. All related re-work actions will be supported byManufacturing Dept.
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8.4 Analysis of Data:
The Company QMS not only collects and records related processes, products butalso analyses these data in order to identify trends and opportunities forimprovement.
Control charts to be used at appropriate processes.
All data related to company objectives should be reviewed during the ManagementReview Meeting.
Key processes capability indices will be reviewed on monthly basic via the monthly
report.
Suppliers performance rating system also should be used to assess, monitor andimprove suppliers capability as per Supplier Certification / Assessment procedure.(Doc. # 03-GEN-A013)
The reference should be CROWN Textbook SPC(01-GEN-V041) and out ofspecification or control procedure 00-V013
8.5 Improvement:
8.5.1 Continual improvement:
Upon reviewing quality objectives, internal audit results, date analysis andimplementing corrective/preventive actions raised during review meeting, thecompany will take opportunities for continual improvement.
Related departments are responsible for monitoring continual improvementwithin respective functional/area.
Actions for Continual Improvement shall be developed during the ManagementReview.
8.5.2 Corrective and preventive action:
All Corrective Actions Records shall established and maintained as part ofcontinuing process to detect, eliminate and prevent causes of non-conformanceof materials, products, procedures and system failures.
Procedure for corrective actions requested, taken and its records areestablished and maintained as part of continuing process to detect, eliminateand prevent causes of non-conformance of materials, products, procedures andsystem failures.
All department personnel shall follow corrective action request procedure inissuing and receiving it.
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Preventive actions with the following sources will help in elimination ofpotential failures:
Process data / records
Inspection and audit result
Customer complaint
Statistical process control
Referto Corrective and Preventive Action Procedure, procedure no 00-A014
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Amendment of the Quality Assurance manual
30/08/99:
Change the format, page 4, point 1.1.3
15/09/99:
Add class 09 Environment / Health / Safety, page 11, point 4.2
20/12/99:
Add company address, page 4, point 1.1Revise Management Review, page 6, point 1.3Revise Distribution list, page 7, point 1.4
29/01/01:
Re-new Company Quality Objectives for 2001Revise the company organization chartRevise point 1.4 Distribution list
27/11/01:
Revise the manual to incorporate new requirements of ISO 9001:2000 standards.
02/01/03 :
Separate company objectives to a new documentPoint 1.1.2 & 5.4.1: refer to 00 Q025
1/11/04:
Revise the new code, company name and ESM format 1/5/05
Revise the new code of some policy documents.Revise the Company Organization Chart
15/02/2006
Add new logo
06/08/2007
Revise the company Organization chart
25/12/07
Update the Company Organization Chart (1.1).
25/04/08
Add in Milestone, Corporate Mission Statement, Relationship Among Process Based-QMS ModelUpdate reference Document NumberRevise statement on section 4, 6, 7, 8Add new role Technical & Line Support Manager on Organization Chart, Pg. 8
10/11/10
Amend QA/CTS Manager Representive, Plant Director, QA/CTS Manager onCompany Organization Chart , Pg .8
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