© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
Lesson 02
HP UCMDB 8.00 Essentials
Introduction to CMS and UCMDB
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Lesson ObjectivesIn this lesson, you are going to learn about:• How has the CMDB evolved and what is CMS?• Concept of Federation.• Role and purpose of the UCMDB within the context of ITIL v3.• Define CI, Attribute, Relationship, and CI Type.• UCMDB in the BTO Portfolio.• UCMDB Key Features and the strengths of HP Universal CMDB.• Distinguish between Discovery and Mapping.• List components of the UCMDB and distinguish between
mapping and discovery components.• Describe the role and purpose of the CMDB in the enterprise.• Major features and capabilities of the UCMDB.• Licensing and Packaging.
ABOUT THIS LESSON
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2000: ITIL v2 2007: ITIL v3
Business alignment
Process orientation
9 processes
CMDB
Business integration
Service lifecycle orientation
27 processes
Service data
Distributed
System
Configuration Management System
Configuration data
Database
Monolithic
Knowledge Processing
Presentation
Data & Information
Information Integration
CMDB
Integrated CMDB
Configuration Management System Introduction
CMS Overview
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Configuration Management System Architecture
CMS OVERVIEW
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Time
Capabili
ty
Home grown databases
- Common knowledge assets
- Used for awareness and education
- Small environments Asset Management
Systems
- Contains inventory and financial data
- Some automated discovery
Service Desks
- Incidents, problems & change linked to assets
- Retrofitted to contain basic relationships and mapping
Auto Discovery & Dependency Mapping
- Dynamically discovered physical and logical entities and their relationships
- End to end (end-user to backend systems) & cross-tier (layer 2-7) mapping
-X years Today
1997 – HP introduces first commercially available CMDB
2004 – HP is first major vendor to release application mapping product
Federated CMDB
- Extends discovery and dependency mapping
- Federates with multiple authoritative repositories
- On-demand distributed queries across multiple repositories
2007 – HP introduces first mapping-based federation (Universal CMDB)
Federated CMS
HP introduces industry’s first ITIL v3 based CMS solution
CMS OVERVIEW
CMDB Evolution
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Transparent Data seamlessly accessed from external sources.
In user contextPer role and task of users and client apps.
Distributed Data stays in authoritative repositories.
Actionable
Practical
OpenExtracts new value from existing tools.
A federated database system transparently integrates multiple autonomous database systems into a single federated database.
Since the constituent database systems remain autonomous, a federated database system is a contrastable alternative to the (sometimes daunting) task of merging together several disparate databases.
–Wikipedia
In service contextInfo related to apps and services.
CMS OVERVIEW
Federation in the CMS
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CMDB 3.0
ITIL v3 Definition:• “A database used to store Configuration Records
throughout their Lifecycle. The Configuration Management System maintains one or more CMDBs, and each CMDB stores Attributes of CIs, and Relationships with other CIs.”
Key Outcomes:• The ITIL v3 definition allows for multiple CMDBs• CMDB 3.0 is the product of a Configuration
Management System (CMS) – no longer the Configuration Management process.
ITIL v3 DEFINITIONS
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•Any asset that needs to be managed in order to deliver an IT Service.
•CI information is recorded in the Configuration Management System.
•CI information is maintained throughout its Lifecycle by Configuration Management.
•All CIs are controlled by Change Management.•CIs Examples:
• IT Services, Hardware, Software• Buildings, People, • Process Documentation, SLAs, etc.
Configuration Item (CI)ITIL v3 DEFINITIONS
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Information about all Configuration Items:• CI may be entire service, or any component.• Stored in one or more databases (CMDBs).
CMS stores attributes:• Any information about the CI that might be needed.
CMS stores relationships:• Between CIs.• With incident, problem, change records etc.
CMS has multiple layers:• Data sources and tools, information integration,
knowledge processing, presentation.
Configuration Management SystemITIL v3 DEFINITIONS
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CMS Assets Configuration Item (CI):• Components of the IT infrastructure and the
services these provide.• Hardware, software, documentation.
Attribute:• A property associated with a CI.• Parameters that represent the behavior of a
component.• Physical, logical, organizational, or financial.
Relationship:• Parent-child, logical, or physical.
CMS COMPONENTS
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CI, Attribute, and Relationship ExampleCIs• CI-01, CI-02, CI-03
Attributes for CI-03• Host operating system• Host vendor• City, State• Physical Address
Relationships• CI-01 related to CI-02• CI-02 related to CI-03
CMDB
CMS COMPONENTS
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CMDB CI TypesCI Type• Classification of
Configuration Items into groups of similar items.
• A class structure that defines the CI grouping.
• Hierarchical in nature:– All concentrators are hosts
but not all hosts are concentrators.
– All CPUs are host resources but not all host resources are CPUs.
– Concentrators descend from host and inherit host attributes.
CMS COMPONENTS
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Understanding CIsCMS COMPONENTS
UCMDB
CI1 Object(instance of a CI type)
CI2 Object(instance of a CI type)
CI typecontains
Are physical or logical entities in the system
Are organized into a structured hierarchical
format
Are grouped into specific classes called CITs
CIs
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Understanding CI Types and InstancesCMS CONCEPTS: ACTIVITY
There are 7 CIs in the CMDB. There are 11 CI Type instances. Why?
CI Types• Hosts (4)
– Concentrator (1)
– Windows (3)• Database (3)
Relationships• Host to Host (2)• Host to DB (3)• DB to DB (1)
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Review QuestionsCONFIGURATION MANAGEMENT SYSTEM
1. What is the purpose of the CMS?
2. How does the CMDB relate to the CMS and ITIL?
3. Describe the key differences between the CMDB and the CMS.
4. What is Federation?
5. What is the difference between a CI and CIT?
6. What is the difference in a distributed and federated data store?
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Service Management Portfolio OverviewUCMDB AND THE HP BTO PORTFOLIO
The HP Software Centers are built around the Universal CMDB.
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HP Software BTO portfolioThe industry’s most comprehensive IT management portfolio
HP SOFTWARE BTO PORTFOLIO
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The CMDB Data Repository
HP Universal CMDB
Operations Manager
Monitor health and performance, filter
events
Performance metrics, deep configuration data
Service Manager
Reduce MTTR, minimize support costs
Process artifacts, RFCs, incidents,
problems
Business Avail. Center
Improve availability, prevent problems
Operational KPIs, end-user performance
Business Service Automation
Business Services based configuration mgmt.
Policies, release process artifacts and DSL
Third party products
Leverage domain specific meta data, process
outcomes
AssetCenter
IT financial management, sw/hw asset management
Contracts, ownership, financial, licenses etc.
HPUNIVERSAL
CMDB
CIs, CI attributes, relationships,
business services
SOA Center
Identify rogue web services, map services
SOA library, policies, performance KPIs
Network Mgmt. Center
Optimize network avail., performance &
bandwidth
Network performance, configuration data
UCMDB AND THED HP BTO PORTFOLIO
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UCMDB OverviewDefinition:HP Universal CMDB™ is a configuration management database (CMDB) for enterprise IT organizations to document and store the business service definitions and associated infrastructure relationships.
UCMDB key themes: •Rich Data Model.•Visualization and Mapping.•Data Federation.•Ability to transform data into actionable information.•Impact Analysis.•Change Tracking.•Reporting.
INTRODUCING THE UCMDB
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Topological data model
Enrichment Impact rules
HOST/NETWORK SOFTWARE BUSINESS APPLICATIONS STORAGE
Reconciliation
TQL – Smart Mapping
Network map Application Software mapComposite application map
Impact analysis Reporting (change, comparison, gold masters, statistical, etc.) Administration
Oth
er
dis
cover
y
sourc
es
Web S
erv
ices
base
d S
DK
Know
ledge M
odule
s (S
AP,
Sie
bel, C
ust
om
applic
ati
ons,
etc
.)
Other repositories
Change tracking
Dis
cover
Map
Mod
el
Act
Federa
tion
Repository
UCMDB ArchitectureINTRODUCING THE UCMDB
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UCMDB CapabilitiesHP Universal CMDB can discover information from network accessible sources:• If a person sitting in front of a computer can get
the information from the computer or network, the UCMDB can get the information.
HP Universal CMDB can report on information discovered:• Just the bare facts.• Correlation and Impact Analysis.• Topology Maps.• Reports and Graphs.
UCMDB OVERVIEW
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UCMDB Capabilities Out-Of-The-BoxDiscovers configuration information based on UCMDB Packages.
Packages for . . .• Network Discovery.• Host resource discovery (disks, CPUs, memory…).• Database discovery (Oracle, DB2, SQL Server…).• App Server discovery (WebLogic, WebSphere,
JBoss…).• Siebel, SAP.
Licensed by package• As of version 8.0.• Basic, Standard, and Advanced license levels.
UCMDB OVERVIEW
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UCMDB LimitationsWhat can’t HP Universal CMDB do?• Is not a management tool.
– Does not “do things” in the environment.
• Is not a change or release tool. – Does not track, approve or effect changes in an
environment.
What capabilities are not the main UCMDB plays?• Network Monitoring. • Better that it is used in conjunction with a dedicated
monitoring product.– BAC, SiteScope, or OpenView.
UCMDB OVERVIEW
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DefinitionA mean of obtaining IT infrastructure related information for use by IT management software and end-users.
GoalThe creation of Business Service Maps for BSM and ITSM.
Discovered DataApplication and Hosts dependencies and relationships.
Data ConsumersData Centers, Help Desk, Operations Department.
Discovery OverviewINTRODUCING THE UCMDB
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Discovery vs. MappingDiscovery and Mapping are separate processes
Mapping • Reporting, Viewing, Analysis.• Always happens against the most current data in
the CMDB.• Nothing you do with mapping will gather more
data from the environment into the CMDB.
Discovery • The process that populates the CMDB. • Does not create, modify, or delete Mapping
constructs (views, reports…).
UCMDB OVERVIEW
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Over 100 Layer Specific Discovery Patterns!
Bi-directional Spiral
Discovery
UCMDB DiscoveryUCMDB FEATURES
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Configuration Information in the CMDBThe CMDB is populated with Configuration Information
• Servers, databases, networks, queues, services along with their relationships.
The components of CMDB include:• CIs• CITs• Relationships between CIs
UCMDB COMPONENTS
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UCMDB Key FeaturesDiscovery
Data Federation
Visualization and Mapping• Topology Maps• Impact Analysis• Reports• History
Web based GUI
User Access Controls
UCMDB FEATURES
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Visualizations: Topology mapsTopology maps
• Dynamically map application, compliance, and process views.
• Provide complete cross-tier visibility to Business Services.
• Pattern and on-the-fly views.
UCMDB FEATURES
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Impact AnalysisBy demand impact analysis and correlation reports:
• Simulate the impact of a change before making it.
• Analysis of simulated or real impact.
• Generate Impact reports.
UCMDB FEATURES
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Web Based Management and CustomizationWeb based User Interface.
• Supports all functions including management, security and configuration.
All out-of-the box capabilities are completely customizable.
• Topology map templates, reports, enrichments and discovery.
Complete set of Managers to create, customize and manage the UCMDB IT Universe.
UCMDB FEATURES
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UCMDB Overview – Discovery and Dependency Mapping
HP Universal CMDBHP Universal CMDB
AC, SM, BSAAsset Discovery, Inventory and/or UsageAsset Discovery, Inventory and/or Usage
BAC, CCM Optional: AC, SM, BSA
Host Dependencies, Network TopologyHost Dependencies, Network Topology
DDM Inventory(Previously ED)
BAC Optional: CCM, AC, SM, BSA
Application Discovery, Application MappingApplication Discovery, Application Mapping
DDM Standard
DDM Advanced
All Managed IT Assets
Managed Data Center Assets
Managed Business Services
LICENSING THE UCMDB
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UCMDB and DDM Packaging
Capability UCMDB DDM (S) DDM (A)
Full web based UI Y Y Y
CMDB Management: Schema extensibility, access control, SDK
Y Y Y
Impact Analysis Y Y Y
Visualization Y Y Y
Enrichment Y Y Y
Federation Y (HP Products)
Y (HP Products)
Y (HP & Third Party)
Out of the box reports Y (Basic reports)
Y (Basic reports)
Y (Basic & Advanced)
LICENSING THE UCMDB
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UCMDB and DDM Packaging
Discovery capability UCMDB DDM (S) DDM (A)Discovery probe software (software to run discoveries) N Y YLayer 2, network topology, hosts, routers, switches, firewalls, Load Balancers
N Y Y
Credential-less discovery, credential-based host discovery and host to host dependencies
N Y Y
Storage, mainframes, virtualization N N YServices: LDAP, AD, DNS, FTP, MQ series N N YWeb servers, App Servers, Databases, Citrix, MS Exchange N N YPackaged Applications – e.g. SAP, Siebel, Oracle Financials N N YDiscovery customization: Edit discovery patterns and customize N N Y
LICENSING THE UCMDB
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UCMDB Integration AreasUCMDB INTEGRATION OVERVIEW
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Review Questions
What type of operations can the Universal CMDB perform?
List the components of the Universal CMDB.
What are the components which make up Modeling?
What are the components which make up Discovery?
What is the role of the Gateway?
How many Gateways can there be in an External domain?
What is the role of the Probe Manager?
How many Managers can there be?
INTRODUCTION TO THE HP UCMDB
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Key points in this lesson
• A CMS creates a common view of business services by providing access to information across IT silos.
• By using a federated approach to a CMS, IT organizations can dynamically access information across teams and tools.
• The CMS acts as the central repository for configuration information and offers a global view of the IT infrastructure
• The CMS stores CITs, CIs, and the relationships between the CIs
• Knowledge Management is the process responsible for gathering, analysing, storing and sharing knowledge and information within an organisation
LESSON SUMMARY
Summary
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SummaryKey points in this lesson:• The strength of HP Universal CMDB is in discovery
and mapping, not management and monitoring.• There are two domain types, customer domains and
external domains.• The discovery components consist of the discovery
gateway, probe manager, UCMDB server, and the CMDB.
• The modeling components consists of the UCMDB server, the CMDB, and the end-user GUI.
LESSON SUMMARY
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Exercises
Please complete the exercises in your book.
After everyone is finished, the instructor will review the answers.
CMS AND HP UCMDB