1© 2002, Cisco Systems, Inc. All rights reserved.
Cisco Knowledge Transfer Program
May 2003
Network Deployment Network Deployment Mentoring Boot CampsMentoring Boot Camps
222© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 2
• The Challenges of Network Deployment
• Product Overview
• What is provided?
• How does this help your company?
• Additional Information
Agenda
333© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 3
• The Challenges of Network Deployment
• Product Overview
• What is provided?
• How does this help your company?
• Additional Information
Agenda
444© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 4
The Challenge of Deploying Networks
• Inadequate mapping of staff technical skills with new networking applications
• Lack of hands-on experience diminishes networking staff’s skills and aptitude in designing and operating robust networks
• Inconsistencies in deployment practices due to incremental and decentralized growth
• Lack of access to lab facilities to designing, configuring, and troubleshooting new Cisco networking hardware and operating software
555© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 5
Business Impact
• Slower speed-to-market
• Increased business interruption risk
• Redesign and redeployment costs
666© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 6
• The Challenges of Network Deployment
• Product Overview
• What is provided?
• How does this help your company?
• Additional Information
Agenda
777© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 7
Network Deployment Mentoring Overview
• Instructor-led
• Hands-on
• Multi-day sessions
• Conducted by Advanced Services Engineering team
• Focused on advanced technologies
• Covers the network lifecyclePrimary focus: Implement and Operate
Secondary focus: Planning, Design, and Optimize
• Customer Advocacy Knowledge Transfer programs
888© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 8
Who Should Enroll in Boot Camps?
• Most likely job areas:
- Technical Management - Engineering/Network/Operations
- IT/Information Systems Management
- Technical Staff - Engineering/Network/Operations
• Most likely job titles:
- Network Operations staff
- Network engineers and Managers
- Network technicians and Operations Manager
- Network architects and designers
- Sales and Field engineers and Managers
- Technical support staff
999© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 9
Pricing and Availability
Duration Usually 3-5 days
Coverage Orientation
Primary focus: Implementation (I) and Operation (O) phases of emerging technologies
Content • 30% lecture
• 70% hands-on lab exercises
Price • List Price ~ $3,000 per seat
• Promotional bundles available, 12-16 seats for approx. $30,000
• Customized classes available at customer site
Availability • US – generally available today
• In Europe, the Middle East, Africa and the Asia Pacific region there is limited availability today
101010© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 10
• The Challenges of Network Deployment
• Product Overview
• What is provided?
• How does this help your company?
• Additional Information
Agenda
111111© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 11
Boot Camp Deliverables
• Comprehensive lab exercises
• Course kits
121212© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 12
Course Kits
Every boot camp participant is provided with Course Kits for immediate use and for reference.
* Not included in all bootcamps; included when appropriate
Key Deliverables/Action Value / Benefit
Course books with slides, detailed notes and lab exercises
Reference material provides NDM participants’ with immediate access to knowledge
CD-ROMs, job aids and other materials*
Provides participants with the information and tools used most often by Cisco Advanced Services experts
131313© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 13
Hands-On Lab Exercises
70 percent of Cisco Network Deployment Mentoring boot camp class time is spend performing hands-on laboratory exercises.
Key Deliverables/Action Value / Benefit
Practice lab for building, troubleshooting, and rebuilding complete networks
Establish and practice skills on fully integrated and functional networks in a safe practice environment. The lab includes the equipment required to build an integrated network, often including networking products and test equipment from multiple vendors (such as Compaq, Sun, TTC, Abacus, Avaya, and many others).
Instructor-led Participants are guided through laboratory exercises to various degrees—always with an Advanced Services expert available to answer difficult questions
141414© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 14
Boot Camp Portfolio
• Network Infrastructure
– Building Core Networks with OSPF, BGP, and MPLS
– Advanced Implementing and Troubleshooting MPLS VPN Networks
• IP Telephony
– Cisco Call Manager MCS
– Advanced AVVID Troubleshooting and PBX Integration
• Voice
– Building Cisco SS7 Interconnect and VoIP Networks for Voice and Dial Traffic
– Adding Cisco SIP and Enhanced Routing Support to SS7-Enabled IP Networks
• Optical
– ONS 15540 ESP Test and Turn up
– ONS 15530 Optical Aggregation and Transport Test and Turn up
– ONS 15454 and 15327 Test and Turn up
• Metro Ethernet
– Metro Ethernet Switching Deployment
151515© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 15
SP Packet Telephony – Network Diagram
AAA
OSPRPMS TFTP
Shared Services
VoIPNetwork
SS7/ISUP
SignalingBackhaul
SS7/ISUP
PRIBackhaul
RAS RAS
PRI PRI
IP IP
Class 5EO
Class 5EO
SignalingBackhaul
PRIBackhaul
SLTSLT
RAS
DGK
TDMTrunks
TDMTrunks
- ThunderDial 2.x- ThunderVoice 1.x- PerfectStorm
- ThunderVoice 1.x- PerfectStorm
- ThunderDial 2.x- ThunderVoice 1.x- PerfectStorm
GK GK
RAS
Shared Services
Adagio 2.x(ThunderVoice plusShared Services)
Sample
161616© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 16
Boot Camp Portfolio – Future offerings
• Security
– Securely Using Internet and Extended Network Reach
• Wireless
– Building a Mobile or Hotelling Network
• IP Telephony
– Advance AVVID Service Implementation and Troubleshooting
• CDN/SAN
– Building Resilient Data Centers with Cisco SAN and CDN Equipment
171717© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 17
• The Challenges of Network Deployment
• Product Overview
• What is provided?
• How does this help your company?
• Additional Information
Agenda
181818© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 18
Value Proposition
End users who complete the Network Deployment Mentoring boot camps may confidently become early adopters of new technologies with:
–greater self-reliance
–heightened ability to streamline the deployment process
–knowledge to prevent common mistakes
–ability resolve unanticipated problems
191919© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 19
“You folks have prepared this training to the nth degree, and it shows in the outcome…I've seen an improvement in the level of ability my team has with the Cisco platform as a result. This will clearly translate into higher customer satisfaction and better call completion rates.”
“I will like to thank you and the team for real great training. Paul and Brad really took lots of efforts in putting the things together and make the training a great success.”
“Classes were really well designed and the Lab was just outstanding. Not to mention the high professionalism demonstrated by the Instructor.”
“The instructor was the best I’ve ever had for a Cisco class. (I’ve been to a lot of Cisco classes.) I would like to attend any other classes that she instructs.”
What Customers Say…
202020© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 20
What Partners Say…
• Partners that participated in the NDM boot camps received 13% higher customer satisfaction scores
– Overall Customer Sat tracked by Partner report card— 4.48 compared to 3.99 for partners that did not participate in NDM boot camps
212121© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 21
What Account Teams Say…
NDM is stepping up to the integration challenge
• Educating Customers“Customer feedback has been overwhelmingly positive and includes adjectives such as Unbelievable, Amazing, Impressive.”
Christopher Moyer, Service & Support Manager about Broadwing engagement
“Your team's ability to step up and provide the quality training that you did for the customer on such short notice was exemplary...the training was extremely useful to the customer, as well as extremely useful to the account team in exposing the customer's operations staff to Cisco.”
Pat Schroeder, PS Program Manager about Qwest engagement
• Educating Cisco Deployment Teams“I have been to several Cisco training classes, seminars, and boot camps, but the training delivered by this team was by far the best I’ve ever received!”
Tom Kladek, PS-Solutions Engineering Central
“I have to say this was the best Cisco class I have ever been to. In fact, it was the best technology class I have ever had!”
Shannon Bates, Network Consulting Engineer Supporting Genuity
222222© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 22
• Business Drivers
• Product Overview
• What is provided?
• How does this help your company?
• Additional Information
Agenda
232323© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 23
Additional Information
For more information on the Network Deployment Mentoring boot camps, please visit the NDM web site at: http://www.cisco.com/go/ndm
- or contact your Service Account Manager
242424© 2001, Cisco Systems, Inc. All rights reserved.Presentation_ID
25© 2002, Cisco Systems, Inc. All rights reserved.
Backup Information
262626© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 26
Proposed Course Network: Building Resilient, Recoverable Data Centers
Content Switch(low priority)
Content Engine(medium priority)
Content Routerlow priority)CDM
(medium priority)
Cisco Storage Router(high priority)
TechnologiesiSCSIFiber ChannelFCIPRAIDDWDMHSRP
ProductsMDS9000SN5420ONS15540/15530CSS11000CDMCRCECatalyst60001400 CTECisco Fabric Manager/AnalyzerSun NetraEMC Symmetrix?IBM ?Hitachi ?
CSS 11000(medium priority)
ONS 15540 (high priority)
Content Transformation Engine (low priority)
272727© 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID 27
Proposed Course Network:Building Enhanced Cisco Security Networks
Network Management
and VMS
4210 Sensor
PIX 515E
Redundant VPN 3005s
Server with HIDS System
WEB/RADIUS
CAT 6K w/IDS
PIX 515E
WEB Intranet
Core Network
CA
H
HSRP IPSec Routers
Edge DMVPN Router
Route Injector
DMZ Host
Access Edge Router
Remote Office
WAP
PC with VPN client and wireless
3002-83005
Network Management
and VMS
4210 Sensor
PIX 515E
Redundant VPN 3005s
Server with HIDS System
WEB/RADIUS
CAT 6K w/IDS
PIX 515E
WEB Intranet
Core Network
CA
H
HSRP IPSec Routers
Edge DMVPN Router
Route Injector
DMZ Host
Access Edge Router
Remote Office
WAP
PC with VPN client and wireless
3002-83005
Network Management
and VMS
4210 Sensor
PIX 515E
Redundant VPN 3005s
Server with HIDS System
WEB/RADIUS
CAT 6K w/IDS
PIX 515E
WEB Intranet
Core Network
CA
H
HSRP IPSec Routers
Edge DMVPN Router
Route Injector
DMZ Host
Access Edge Router
Remote Office
WAP
PC with VPN client and wireless
3002-83005