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SSSaaafffeeeDDDiiissspppaaatttccchhh
SafeMobile, Inc.3601 E. Algonquin Road, Rolling Meadows, IL 60008
Tel: (847) 818-1649 Fax: (847) 818-9190
E-mail:[email protected]
Website: www.safemobile.com
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SafeMobile, Inc. 2012
Communication That Works For You
WITH SAFEDISPATCH, WE CONNECT YOUR BUSINESS WITH THE
INNOVATIVE COMMUNICATION SOLUTIONS THAT YOU NEED
SafeDispatchv4.0isdesignedwithourcustomers'business
requirementsinmind.Ourgoalistounleashthepowerofyouradiostoprovideenhancedreporting,betteroperation
efficiencyandincreasedflexibilitywithinyourcommunication
systems.
SafeDispatchisthepremierclient-hostedsoftware
applicationthatprovidescustomerswiththeabilityto
effectivelymanageandmonitortheirorganization'smobile
assetsusingMOTOTRBOtwo-waydigitalradiosystems,
TETRA
systems,andCellular-BasedGPSunits.
SafeDispatchenablesourcustomerstohostandmanage
theentiresoftwareapplicationontheirowncomputer.
SafeDispatchprovidesarichgraphicaluserinterfacethatis
easyforthedispatchertouse,andisavailablecurrentlyin14
differentlanguages.SafeDispatchisenhancedwithavariety
oflocationenabledfeaturesthatofferreal-time24/7critical
informationaboutyourmobileassetsaroundtheworld,
automaticallydisplayingvehicle/unitpositionsusingdifferentmappingengines.
OurapplicationseasilyintegratewithMicrosoftMapPoint,
MapInfo,Googleandanyrasterorvectorialtabformatmaps.
Weworkwithourcustomerstoprovidethemapsthatbestfit
theirneedstohelpthemmonitortheirassetseffectively.
SafeDispatchislocallyinstalledonyourcomputer,therefore
nocostsareassociatedwithonlineapplications.Therearenomonthlyrecurringfees,savingyouthousandsannually.
Themodularfeaturesmakeourapplicationtheperfect
trackingtoolforanybusiness,inanymarket.Streamline,
IntegrateandIncreaseyourproductivitywithSafeDispatch.
SAFEDISPATCH CUSTOM-
TAILORED SOLUTIONS
PERFECT FOR ANY MARKET
PoliceDepartments
ServiceandInstallation
(Electrical,Plumbing,etc)
DeliveryServices
FireDepartments
HazMatTruckingServices
BusSystems
AirportSecuritySystems
StudentTransportation
andTrackingSystems
TaxiCabsandLimousineSystems
AWorldofWireless
Applications!
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MODULAR SUITES
PICK WHAT YOU NEED OR
DEPLOY THEM ALL
GPSSUITE
TEXTMESSAGINGSUITE
E-MAILSUITE
TELEMETRYSUITE
GEO-FENCING&ALARMSSUITE
VOICEDISPATCHSUITE
ENHANCEDREPORTING
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Flexible Solutions for Your Business Needs
SAFEDISPATCH PROVIDES A COMPLETE END-TO-END SOLUTIO
MODERNIZE YOUR DISPATCHING WITH THE RIGHT TOOLS
ThebenefitofSafeDispatchv4.0liesintheseamlessintegrationofitsmodularcomponentswithyourMOTOTRBO
radiosystem.
SafeDispatchv4.0willallowyoutoassessthecomponentsofajobor
project,determinewhichtoolsinthesuitearethemostappropriate,then
combinetheirpowertocompleteyourmobiletaskswithlesseffort.
Accesscriticalfleetinformation
Improveyourfieldcommunications
Enhanceyourreporting
Voice Dispatch Suite: EnhancedVoiceOverIPdirectcommunicationwithrecording&loggingText Messaging Suite: Two-waytextcommunicationbetweenradiosanddispatcherE-Mail Suite: Sende-mailmessagestoradiosfromanycomputerGPS Suite: Enhancedwithavarietyoflocationenabledfeaturesincludinggeo-fencingandlandmarks
Telemetry Suite: Visuallyrecognizeinput/outputStatusofallunitsataglanceEnhanced Re porting Suite: ComprehensivedatainterpretationinawidevarietyofreportsManagement Module:
Manage subscriber accounts and user access privileges with ease
System Compatibility
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SafeDispatch v4.0 Application Overview and Technical Details
AN AWARD WINNING SOLUTION AT YOUR FINGERTIPS
Thesystemiscomposedofthreemainapplications,twoauxiliaryappsandapostgresdatabase:
MainApplications:
ApplicationServerThecentralappthatconnectsallotherstothedatabaseandeach
other.
Gateway-ConnectsthesystemwithMOTOTRBOradios.
SafeDispatch-Dispatcherapplication.
AuxiliaryApplications:
SubscriberandUserManager-usedforsystemsetup.
SafeMobileUpdater-usedtokeepthesystemup-to-datebydownloadingandinstalling
thelatestupdatesfromSafeMobileservers.
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Main Application Details
1.ApplicationServer
Thisappisthecentralappthatconnectsallotherstothedatabaseandeachother.Inorderfor
SafeDispatchv4.0toworkproperly,theApplicationServerProgramMUSTrunsimultaneouslyTheApplicationmaybeminimizedinyourtoolbaroncelaunched.Appservermustbeinstalled
onthesamePCwherethedatabaseisinstalled.
Figure1Applicationserverwithdongle
connected
Figure2Applicationserverwithnodongle
connected
2.Gateway
ThisappconnectsthesystemwithMOTOTRBOradios.SafeDispatchcanhavemorethan
oneGatewayappinstalledondifferentPCs.AllthecommunicationbetweentheGatewaysand
theApplicationserverisdonethroughUDPmulticastprotocol.SoifmorethanonePCisusedin
theSafeDispatchthenallthePCsmustbeconnectedinaLANwith multicastenabled.
Figure3MOTOTRBOGateway
NOTE:TheMOTOTRBOGatewayApplicationMUSTberunninginordertoreceiveanydata
fromthesubscriberradios.TheApplicationmaybeminimizedinyourtoolbaroncelaunched.
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Main Application Details
3.SafeDispatch
SafeDispatchv4.0dispatchersinteractwiththeApplicationServeraswellastheGateways
throughUDPmulticast.AllthePCsinthesystemmustbecapableofusingUDPmulticast.
Figure4SafeDispatch
AnexampleofabasicSafeDispatchconsistsof1Applicationserver,1Gateway(connected
to2MOTOTRBOradios->1isusedasabasestationandoneisusedasasubscriber),with1
dispatcher.
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Main Application Details
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Main Application Details
Figure6CommunicationdiagramviamulticastVPN
Anexampleofdata(GPS)transferthroughthesystem:
1. SubscriberradioacquiresfixedGPSpositionandsendit,throughairwaves,tothebase
stationradio.BasestationradioistheoneattachedtothePC.
2. BasestationradiosendsthismessagetothePCthroughtheUSBcable.
3. TheGatewayAppprocessesthismessageandsendsittotheapplicationserverandall
DispatchersthroughtheUDPmulticast.
4a.Applicationserveraddsthismessagetothedatabaseforfuturehistoryreports.
4b.Dispatcherapplicationsshowthelocationofthesubscriberonthemap.
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Main Application Details
Auxiliary Application Details
TheTwoAuxiliaryAppsAre:
1. SubscriberandUserManager:Thisapplicationisusedforsystemsetup.Herethesystem
administratorcanconfigurethesystem.
Add/editDispatchersandGateways
asperdonglesetup.
Add/editusersandsubscribers
Configurethebasestationradios
Figure7AdministrativeModule-Units
2. SafemobileUpdater
Thisapplicationisusedtokeepthesystemuptodatebydownloadingandinstallingthelatest
updatesfromSafemobileservers.
Figure8SafeDispatchUpdater
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Auxiliary Application Details
Notes:
ThemaximumnumberofMOTOTRBObasestationsinasystemis16.
MinimumSystemRequirements:
Processorat2000MHz
2GBRAMMemory
2GBfreeHardDiskSpace
WindowsXPSP3/Vista/7(onlyx86)
3USBports(oneMOTOTRBO
station,onefordongleandonefortheheadset) 2soundcards(werecommendoneinternalsoundcardforMOTOTRBO
stationand
oneheadsetconnectedviaUSB)
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System Overview
SafeDispatchcontainsserversoftwarethatworkstogetherwithMOTOTRBOradiosystemsto
managedispatchers,subscriberradios,andtostoredata.TheNavigationToolspresentdatatoyouthroughtheMOTOTRBORadioServer.
SafeDispatchconnectstothesubscriberradiosusingtheMOTOTRBOGateway,
throughtheControlStationradio(s),viaUSBcablestoyourcomputer.
Figure9SystemDiagram
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Hardware Requirements
BeforeyoubegininstallationofSafeDispatchv4,0yourMOTOTRBORadiosandyourPCshouldbe
properlyconfigured.Youshouldhavethefollowingconnected:
PC with Internet Access and USB Port Availability
NOTE:IfyourcomputerisrunningaWindowsVistaor7operatingsystem,youMUSTensurethatthe
UserAccountControlsareturnedoff.WhenusingWindowsXPProfessional,Vistaor7,theFirewall
MUSTbedisabled.
IntheeventthatyourequiretheFirewalltoremainactive,pleasecontactyourSafeMobile Sales
Person,referencetheSafeForumonlineorcommunicatewithSafeMobile
TechSupporttoestablishyournecessarywork-around.
Control Station Radio(s)
NOTE:Dependingonyourradiosystemsize,youmayneedmorethanonecontrolstation.Theyare
providedbyyourChannelPartnerandareconnectedwithacustomUSBcabletoyourPC.
USB Control Station Cable
NOTE:TheUSBConnectorCableiscustommadeanddoesNOTcomewithyourControlStation
Radio(s).TheCablecanbeprovidedtoyoubyeitheryourChannelPartnerorbySafeMobile upon
request.
USB Registration DongleNOTE:OneDongleisincludedwiththeSoftwarePackagepurchase.
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Motorola MOTOTRBO Radio Drivers
PriortoconnectinganyMOTOTRBORadiotoyourPC,pleasebesuretodownloadtheMotorola
MOTOTRBORadioDrivers.Thiswillensurethatyourcomputerrecognizesthecontrolstation(s)
radioswhenlinkedtothecomputer.
Cutandpastethefollowinglinkintoyourbrowsernavigationbar:
http://www.safemobile.com/upload/rndis_driver_installation_v0300.zip
Microsoft.NET Framework
SafeDispatchv4.0requiresMicrosoft.NETFramework3.5(orhigher).Ifyourcomputerdoesnot
currentlyoperatewiththisversion(orhigher),itcanbedownloadeddirectlyfromMicrosoft'swebsite
viathelinksprovidedhere.Pleaseupgradeyouroperatingsystemfirst,ifneeded,beforecontinuing.
Cutandpastethefollowinglink
intoyourbrowsernavigationbar:
http://www.microsoft.com/downloa
ds/en/details.aspx?familyid=9cfb2
d51-5ff4-4491-b0e5-
b386f32c0992&displaylang=en
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How SafeDispatchWorks
Thehardwareunitsareeitherhard-wiredintovehiclesorarecarriedbyyourpersonnel.
TheGPSmoduleinsidethehardwareunitreceivesmessagesfromgeo-stationarysatellitesand
computestheunit'sphysicalpositionontheearthviaitslongitudeandlatitude.
Theunitmonitorschangesinstatusandtakesregularpositionalsamplesandstorestheminits
internalmemory.Theunitgathersandcontinuouslyrecordsinformationlikeposition,speed,
andthestatusofitsinputs.
Oncethememorybecomesfullortheunitisinstructedtosend,thestoredinformationissentto
adispatcherusingtheselectedwirelesscommunicationnetwork.
SafeDispatchreceivesmessagesandtranslatesthemintomeaningfulinformationtothe
customerthroughvariouselectronicmaps.
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Technical Features
Fullmonitoring:Voice,GPS,Telemetry,TextMessages,ARS,CapacityPlus.
MappingOptions:MicrosoftMapPoint,GoogleMaps,ESRI
Customerprovidedmaps(anyrasterorvectorialformatmaps)
AccesstotheRadioNetworkviaPC:Multi-useraccesstoRadioServer
ChannelSupported:Digital
AutomationFeatures:ScheduledTextMessages,LoneWorker,EmailGateway,
CrossPatchforCommunicationsonMultipleChannels
TXPassive
ThePassiveTransmitfeatureenablesdispatcherstoQueuemessagesinasituationwherea
messagemustbetransmittedbutthechanneliscurrentlybusy.Thedispatcherrecordsa
messageonabusychannelandthenSafeDispatchbroadcaststhismessageassoonasthe
channelbecomesavailable.
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Features of SafeDispatch
Voice Dispatch SuiteTheenhancedcapabilityofVoiceoverIPallowsthedispatchertocommunicatewiththedriversdirectlyfromSafeDispatch,alsoenablingtherecordingandloggingofcallsatthesametime.Thisfeature
allowsremotemonitoring.
Figure10SelectRadioChannelVoiceDispatch
CallType: AllCall:theentirefleet
GroupCall:fleetgroups
PrivateCall:individualunit
Note:Aunitwillnotbeabletoreceiveanyvoicefromdispatchersthataremonitoringon
differentchannels.AcallfromunittounitwillnotdisplaywithinSafeDispatch
CrossPatch(Cross Band)Patchtalkgroups,channels,togethertoenableseamlesscommunicationbetweenallradiousers,
regardlessoffrequencyoriftheradiosareoperatinginDigital,Capacityplus.
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Features of SafeDispatch
Text Messaging Suite:Two-waytextcommunicationbetweenradiosanddispatcher.
E-mail Suite:Sende-mailmessagestoradiosfromanycomputer.
GPS Suite:Enhancedwithavarietyoflocationenabledfeaturesincludinggeo-fencingandlandmarks.
GPSLocationFeatures:
Currentunitslocation
Preconfiguredintervals,Ondemandbydispatcher
Individualpollinginterval/ResetGPStrigger
LocationHistoryandRoutes
Subscriberstatus(radioonline/offline,GPSonline/offline,alarm)
Regions:Geo-fencingandSpeedControlPolicies
Additionalobjectsonthemap(landmarks)
Geo-Fencing: Multi-SidedGeo-FencesforExtremeDetail
ColorCodeYourGeo-Fences
AddressLookuptoCreateStartingPoints
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Features of SafeDispatch
Alarms:
Figure11AlarmsMenu
Theapplicationgeneratesalarmsinthefollowingevents:
Geo-fencing/LandmarksPolicy(whenasubscriberleavesaregion/aparticularlocation,the
systemsendsamessageandgeneratesanalarmsignalforthedispatcher).
SpeedPolicy(whenandwhereadefinedspeedlimithasbeenexceeded).
Emergencysituationsthathavearisen/LoneWorkerPolicy(thedispatchercansetatime
intervalinwhichacommunicationwiththeradiostationuserisexpectedinMOTOTRBO
CustomerProgrammingSoftware-CPS).
Telemetry Suite: MonitorI/OEventsofMobileRadios
TriggerI/OEventsofMobileRadios
VisuallyRecognizeI/OStatusofAllUnitsataGlance
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Features of SafeDispatch
Enhanced Reporting Suite:Comprehensivedatainterpretationinawidevarietyofreports.
Management Module:Managesubscriberaccountsanduseraccessprivilegeswithease.
Capacity Plus
Figure12MotoTRBOCapacityPlus
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Features of SafeDispatch
Operation:AllnewvoicecallsalwaysstartontheRestChannel
Whenacallstarts,therestchannel:
SelectsanidlechanneltobethenewRestChannel
Informsallidlesubscriberstomovetoit
Convertsitselftoatrafficchannel
Beginsrepeatingaudiotoradios
Whenacallendsonthechannel:Therepeaterinformstheradiosofthenewrestchannelorchannelsofinterest
Theradiosthenmovetothosenewchannels
System-widecalling-communicatewithallyouremployeesatonce
Transmissionissenttoallradios(idle/busy)
Busyradiostransmittingonothercallswilljoinaftertheircallends(if"AllCall"isstillactive)
CapacityPlusCallTypes:
Individualcall,Groupcall,Allcall
Emergencycall
IndividualandGroupDatamessage
Confirmedandunconfirmeddata
BasicandEnhancedVoiceandDataPrivacy
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Mapping Options
MapPointMicrosoftMapPointisbothatechnology("MapPointWebService,"previouslyknownasMapPoint.NET)andaspecificsoftwarecreatedbyMicrosoftthatallowsuserstoseeandintegrate
maps.Thesoftwareandtechnologyaredesignedtofacilitatethegeographicalvisualizationand
analysisofeitherincludeddataorcustomdata.MapPointisintendedforbusinessusersbutcompetes
inthelow-endGISmarket.
TheMapPointtechnologyisusedin:
End-userdesktopsoftware:
MapPoint(forNorthAmericanandWesternEuropeanbusinessusers)
MicrosoftStreetsandTrips(forNorthAmericanhomeusers)
MicrosoftAutoRoute(forWesternEuropeanhomeandsmallbusinessusers)
EncartaEncyclopedia(Atlasfunctionality)
Web-basedservices:
o TheBingMapswebsitemaps.bing.com
o TheMicrosoftVirtualEarthdevelopmentplatform
TheMapPointWebServiceusingSOAPXML
TheVirtualEarthMapcontrol,anActiveXcontrol,whichletsusersmakerequests
viaJavaScripttoanAJAXmapobject
Figure13MapPoint
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Mapping Options
Google MapsGoogleMapsoffersstreetmaps,arouteplannerfortravelingbyfoot,car,bike(beta),kayak,[3]or
publictransportandanurbanbusinesslocatorfornumerouscountriesaroundtheworld.GoogleMaps
satelliteimagesarenotupdatedinrealtime.
Figurestreetmapdetail
Figure14satelliteimagery
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Mapping Options
Figure15hybridviewstreetmapwithterraininformation
ESRITheESRIshapefileorsimplyashapefileisapopular geospatialvectordataformatforgeographic
informationsystemssoftware.ItisdevelopedandregulatedbyESRIasa(mostly)openspecification
fordatainteroperabilityamongEsriandothersoftwareproducts.
Shapefilesspatiallydescribegeometries:points,polylines,andpolygons.These,forexample,could
representwaterwells,rivers,andlakes,respectively.Eachitemmayalsohaveattributesthatdescribe
theitems,suchasthenameortemperature.
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Geo-Fencing and Geo-Fence Alarms
TheGeo-FencingSuiteinSafeDispatchallowsyoutoestablishspecificzonesonthemap.These
geographicareashelpidentifywhenaunittravelsthedefinedarea.(e.g.deliveryroute,citylimits,campusorpropertylines).
TheGeo-FencingMappingAreaalsointeractswithGoogleMapsorothermappingoptions,todisplay
thelocationofyourGeo-Fencesonthemap.
YoucangenerateaGeo-FencesReport,basedontheregionsaddedonthemap,andrulesfor
entering/leavinganarea(GeofencingPolicy).
Figure16Geo-Fence
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Geo-Fencing and Geo-Fence Alarms
IntheAdministrativeModule,youcansetupthewaySafeDispatchnotifiesyouofnewalarmsonthe
screen.
Figure17Alarms
Speed and Direction of the Radio User
Forareal-timemonitoring,thedispatcherneedsadditionalinformationregardingtheradiouser
position,suchasspeedanddirection.WithSafeDispatchyoucancheckthespeedofyourvehiclesif
theunitisinstalled/usedinsideavehicle.
Figure18infoline
Doubleclickatableline:alineindicatingthemovementspeed,addressandtime
correspondingtothattablelinewillbedisplayedonthemap;
Allthedataforunitlocationarestoredinthedatabase,thedispatchercanviewthehistorical
dataindetailsatanygiventime.
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Telemetry
Telemetryisaninterfacededicatedanddesignedtomonitorremotecontrolleddevicesmountedon
vehicles.SafeDispatchusesthedatafromtelemetrysensorsandbuttons.
Whenatelemetrybuttononsubscribersradioispressed ,thedispatchergetsthemessageaboutthe
telemetry.
TypeofTelemetryMessages:opening/closingdoors,enginestatus,andmoreothers,dependingon
thecustomerneeds.
Telemetryfunctionscaneither'Send'Commandstootherradiosorperformfunctions'ON'receiptof
Commandsfromotherradios,viaGeneralPurposeInput/Output(GPIO)messages.
Thetypeofmessageyouwanttosendtotheunittransmittingtelemetrywilldeterminewhatis
displayedasGPOI1,GPOI2andGPOI3inSafeDispatch.
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Telemetry
Figure19Telemetry
Set how the alarm should be generated
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Telemetry
Figure20IN/OUT
Alarm
Figure21
LOW/HIGHAlarm
ThestatusofTelemetrysettingsisdisplayedonscreenwitheitherGreen(On)orRed(Off).
Figure22TelemetryStatus
Telemetryisaserviceforsendingshortmessagesfromradiostationsbypressingprogrammablekeys.
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Telemetry
Tousethisoption,subscribers'radiostationmustbeconfiguredtouseTelemetryviaCPS:
Figure23TelemetrySettingsCPS
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Technical Assistance
OnlineHelpwithSafeDispatchisavailableviatheForum-http://www.safemobile.com/forum/.
Figure24ForumSafeMobile
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STREAMLINE, INTEGRATE AND INCREASE PRODUCTIVITY
Thepressuretosavemoneyyear-over-yearispersistentatal
companies.Businessownersworld-widecurrentlyfacethe
followingtopfivechallengesfortheirCommercialFleetsand
Personnel:
1. OverallCostsReductionInitiatives
2. FuelPriceInstabilityMaximizingFuelConsumptionagainsrisingoperatingcosts
3. DriverSafetyReducingPreventableAccidentRates
4. ImplementingGreenFleetEnvironmentallyFriendly,EnergyEfficientInitiatives
5.IncreasingDriverandFleetDepartmentProductivity
SAVE TIME AND MONEY
SafeDispatchhasbeendesignedwithoneprimarygoal;to
savebusinessownerstimeandmoney!
TOP FIVE BENEFITS
IncreaseProfitsandPerformance
ImmediateandReoccurringCostSavings
ImprovedCustomerService
ReductionofOperatingCosts
EfficientRoutingandDispatchingSupport
GO MOBILE
SafeDispatchMobileAppforAndroidisavailablenow!
SafeMobile, Inc. 201
CUSTOM SOLUTIONS
Fleet Tracking Systems save
companies over $5,000.00 USD, per
employee, per year! Customize your
SafeDispatch Solution to meet yourbusiness challenges and start saving.
EFFICIENT FLEET MANAGEMENT
With SafeDispach , you will see a
significant reduction in employee
overtime costs, driver downtime and
reduced maintenance costs, directlyaffecting your bottom line! Plus,
improved route efficiency and fleet
metrics allow for expanding your
customer base!
PRODUCTIVITY STRATEGIES
Fleet Tracking Systems can be used
for safety and fraud detection, for
route productivity, to improve
communications, service, delivery
times, and to reduce mileage.
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SafeMobile, Inc. 201
SafeMobile, Inc.3601 E. Algonquin Road, Rolling Meadows, IL 60008
T l (847) 818 1649 F (847) 818 9190
IMAGINE YOUR BUSINESS, EVERYWHERE
ALSO FROMSAFEMOBILE
SafeMobile solutions stand apart from any other
technologies available on the market today, in that we offer
our customers an exceptional level of flexibility to addresstheir specialized monitoring and tracking requirements
through innovative mobile data solutions.
SAFEDISPATCH MOBILE:The first mobile command and control center provides access to DMR or
Tetra fleets via IP networks and allows you to manage a number of voice
and data capabilities from any Android-based device.
Features:
Send Push-to-Talk private, group or all calls to your radios
View real-time location of GPS capable radios
Text-message and send e-mails with familiar on-screen and
swipe technologies
Exchange telemetry data points and alarms between your
Android device and radios to monitor and control functions for
field supervisors.
Remote and real-time access to data and historical reports
RADIOPAD/PODThe innovative RadioPad & radioPod applications are the worlds first
Android-based wireless control heads for digital radios. With the
RadioPad & RadioPod solution, you are now capable of controlling via a
secure wireless link, your handheld, mobile and base station radios.
RadioPad & Radiopod solutions provide a new, unique two-way radio
experience by using any Android-based tablet (Pad) or phone (Pod) toremotely control your radios for voice and text transmissions. The
solution features a customized user-friendly graphic interface andcontrol head, with multilingual capabilities.