2013 Kronos Technology
Survey Results
Surety Systems developed the 2013 Kronos Technology Survey
to allow the Kronos customers to compare their experience and
thoughts to others in the large Kronos Community. This survey
reports the results of 160+ Kronos clients. It aims to serve as a
benchmark for the Kronos community as a whole. This year’s
survey explores topics ranging from level of satisfaction to how
companies are utilizing the Kronos product. The survey’s results are
presented both graphically and in summary form within this report.
Data was collected during a three week period in September. Our survey
was open to all participants through our website, www.suretysystems.com
and we encouraged participation with email invitations.
Over 160 individuals participated in this survey. All participants
live and work in the United States for companies who
currently utilize the Kronos product.
[email protected]| 919-348-9614 | kronos.suretysystems.com
Observations by Surety Systems
• Kronos Survey Participants have a Strong Level of Experience. Over 73% of this year’s survey
participants have over 5 years of experience with the Kronos product.
• Kronos Customers are satisfied with the Kronos product. 76.3% of Kronos customer survey
participants rated their satisfaction level of the Kronos product at 7 or higher on a scale of 1-10
and 59.5% of respondents rated 8-10.
• The Greater Majority of Customers are on a 6.x version. 70.4% of participants report that
they are currently using version 6.1 (released February 2009), 6.2 (released September 2010), or
6.3 (released November 2011). Interestingly, 13.4% of respondents are still on Kronos version 5
(released March 2004).
• Customers are Upgrading. Over 51% of Kronos customers participating in the survey state that
their organization is currently upgrading or will upgrade their version of Kronos within the next
year. This statistic is one indicator of a strong adoption of the most recent release, Kronos
version 7, released in June 2013.
• Customers use Kronos Services and other external support to help manage their Kronos
System. Over 62.6% of participants report that they use Kronos Services and 46.5% report they
use consulting and staffing firms to help support their Kronos.
• Kronos Customers Do Not Attend User Group Meetings. 56.9% of survey participants state
they do not attend Kronos User Group meetings. An additional 17.7% state they are not aware
of user groups.
[email protected]| 919-348-9614 | kronos.suretysystems.com
48.0%
17.1%
34.9%
Current Roles How would you best describe your current role?
15.4%
9.0%
25.6%
16.7%
21.2%
5.8% 6.3%
Kronos Involvement How would you best describe your involvement with Kronos?
I manage/lead people who
work with Kronos
I work with people who
work with the Kronos product
I work directly with Kronos
HR Manager
Other
HR Executive
Payroll Manager
IT Manager
HRIS Manager
IT Executive (CIO, CTO, COO)
[email protected]| 919-348-9614 | kronos.suretysystems.com
Dining
Energy
Financial
Gaming
Healthcare
Higher Education
K-12 Education
Lodging
Logistics
Manufacturing
Retail
State/Local Government
Other
1.2%
2.3%
5.8%
2.3%
32.9%
1.2%
0.6%
1.7%
3.5%
26.0%
13.3%
1.2%
8.1%
Industry Vertical What is your company’s primary industry vertical?
[email protected]| 919-348-9614 | kronos.suretysystems.com
8.5%
20.4%
20.4%
29.6%
13.4%
Tenure with Kronos How long has your organization been running Kronos?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
< 6 months 6 - 12 months 1 - 3 years 3 - 5 years 5 - 10 years 10+ years
3.5% 3.5% 7.1%
12.7%
37.3% 35.9%
Kronos Version What version of Kronos is your organization currently running?
Version 6.3
Version 6.2
Version 6.1
Version 5
Version 7
[email protected]| 919-348-9614 | kronos.suretysystems.com
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
Time &Attendance
Scheduling AbsenceManagement
HR & Payroll Hiring LaborAnalytics
48.9%
17.7%
13.5% 13.8%
2.5% 3.5%
Kronos Solutions Used What Kronos solution is your organization currently using? (select all that apply)
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Kronos WorkforceReady
Kronos WorkforceCentral
Kronos iSeries CentralSuite
Kronos Essentials
9.5%
77.0%
11.5% 2.0%
Kronos Functionality What Kronos functionality is your organization currently using? (select all that apply)
[email protected]| 919-348-9614 | kronos.suretysystems.com
21.2%
29.5%
20.5%
28.8%
Database Platform What database platform are you currently on?
65.9%
34.1%
Virtual or Private Environment Are you running a virtual environment or physical environment?
Oracle
Microsoft SQL
Physical
I don’t know Combination of
virtual/physical
Virtual
[email protected]| 919-348-9614 | kronos.suretysystems.com
Cost of implementation
Received it free from upgrade/support agreementand never needed it
Functionality did not meet our needs
Not enough time
Didn't have correct expertise to implement
Planned for future implementation
I don't know
9.1%
3.0%
9.1%
18.2%
0.0%
45.5%
15.2%
25.0%
75.0%
Functionality Not
Implemented Has your company acquired any Kronos
modules/functionality that has not been
implemented?
Reasons not Implemented What is the main reason you have not implemented those modules?
No
Yes
Applications Kronos
Integrates with Today What applications do your company's
Kronos implementation currently
integrate with?
The 5 application mentioned most were:
1. PeopleSoft
2. ADP
3. Lawson (Infor)
4. SAP
5. Ceridian
[email protected]| 919-348-9614 | kronos.suretysystems.com
Kronos Satisfaction How satisfied are you with the Kronos product, on a scale from 1-10?
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
10
9
8
7
6
5
4
3
2
1
13.0%
16.0%
30.5%
16.8%
7.6%
8.4%
3.1%
3.0%
0.8%
0.8%
(1 is no value; 10 is very valuable)
[email protected]| 919-348-9614 | kronos.suretysystems.com
Kronos Functionality Planned to Add What Kronos functionalities are your organization planning to acquire
within the next 18 months?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Time &Attendance
Scheduling AbsenceManagement
HR & Payroll Hiring Labor Analytics
19.1%
14.9%
36.2%
6.4% 4.3%
19.1%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Justfinished
Upgradingnow
within 6months
6-12months
12-24months
No plans Moving offKronos
14.5%
12.2% 10.7%
13.7% 13.0%
34.4%
1.5%
Upgrade Timing When will you upgrade your version of Kronos?
[email protected]| 919-348-9614 | kronos.suretysystems.com
19.8%
3.8% 22.9%
71.0%
Kronos Services Satisfaction How satisfied are you with Kronos Services, on a scale from 1-10?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
1 2 3 4 5 6 7 8 9 10
0.0% 1.2%
3.7% 2.4%
7.3% 6.1%
18.3%
22.0% 22.0%
17.1%
(1 is no value; 10 is very valuable)
62.6%
37.4%
Kronos Services Usage Do you utilize Kronos Services to assist
with your Kronos needs?
No
Yes
External Kronos Resources What other external Kronos resources have
you utilized? (select all that apply)
Organic team
3rd party
consulting
Staffing firms
Independent
consultants
[email protected]| 919-348-9614 | kronos.suretysystems.com
Kronos User Group Meetings Do you attend Kronos User Group meetings?
?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Yes, everygroup I can
find
Yes,sometimes
I have in thepast, but not
recently
No I’m not aware of a Kronos User Group
3.8%
10.8% 10.8%
56.9%
17.7%
Social Media for Professional Benefit What online resources or social communities do you use for your professional
benefit? (select all that apply)
Blogs
Google+
Tumblr
YouTube
None
13.1%
73.1%
8.5%
19.2%
15.4%
0.0%
8.5%
3.1%
22.3%
[email protected]| 919-348-9614 | kronos.suretysystems.com
Kronos Online Community Rate your interest level in an online community for Kronos clients/users to
connect and discuss Kronos specific topics without distractions.
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
1 2 3 4 5 6 7 8 9 10
10.8%
9.2% 8.5%
6.2% 6.2%
10.8% 11.5%
16.9%
9.2%
10.8%
(1 is no value; 10 is very valuable)
Copyright 2013 Surety Systems. All rights reserved. No unauthorized reproduction without the clear and
proper reference to the title and author. All references to this publication must cite Surety Systems as
the author and include a link to owner’s home page at
www.suretysystems.com.
Conclusion
The Kronos community is strong in their usage of Kronos and is confident in the
product. Thank you to everyone who took the time to participate in this survey. We
trust you will find these results helpful as a Kronos user.
About Surety Systems
Throughout our 11+ years of delivering ERP solutions our
organic growth of adding new technology-focused practice
groups has emerged out of client demand. Our Kronos
team emerged over the past several years through
an increasing and consistent client demand with
our expertise growing through experience in
solving clients’ Kronos challenges. Our
Kronos team has the knowledge,
expertise, and experience to
understand, respond, and deliver timely
results. All while helping our clients
maintain lower investment and quality results..
[email protected] | 919-348-9614 | kronos.suretysystems.com