©2018 Avanade Inc. All Rights Reserved.
Why AI Empowers Our Business Today
Roberto Chinelli
Data and Artifical Intelligence Market Unit Lead
Avanade
Microsoft Future Decoded2018 November 6th
©2018 Avanade Inc. All Rights Reserved.
Base in Italy I’m electronical engineer, I’m working since 2000 in Avanade a global join venture from Accenture and Microsoft, and I’m leading the Data and AI market unit
Roberto ChinelliAvanade ItalyData and AI Market Unit Lead
©2018 Avanade Inc. All Rights Reserved.
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Avanade’s view is that businesses need to focus first on artificial intelligence (AI) – a broad collection of technologies and processes that has become a reality and is already beginning to add value to businesses, as well as becoming more affordable and accessible.
We see for themes that will take your business into this new era:
• New User Experiences: Deliver more meaningful – and magical –interactions
• Augmented Workforce: Take human capabilities to new heights
• Platform Economy: Gain exponential value from new ecosystems
• Digital Ethics: Leap into the unknown with a clear conscience
Get ready for the AI-first world
https://www.avanade.com/en/thinking/research-and-insights/tech-vision
©2018 Avanade Inc. All Rights Reserved.
Back in the 1950s, the fathers of the field Minsky and McCarthy, described artificial intelligence as “The theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.”
What is AI?
Why perception is so complex for a computer and even more for humans some times?
Let’s make a simple experiment
©2018 Avanade Inc. All Rights Reserved.
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©2018 Avanade Inc. All Rights Reserved.
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©2018 Avanade Inc. All Rights Reserved.
What is AI?
Understanding
Interpret meaning of data
including text, voice, images
Reasoning
Form conclusions based on
imperfect data and learn
over time
Natural UIEngage with humans in
natural ways
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©2018 Avanade Inc. All Rights Reserved.Learn
Artificial Intelligence describes a collection of multiple technologies that enable machines to sense, comprehend, act & learn on their own
Text processing
Computer vision
Audio processing
Sensor
processing
Perceive
the world
Artificial
Intelligence
Sense Comprehend Act
Natural language
processing
Knowledge
representation
Analyse &
understand
Inference engines
Machine learning
Expert systems
Make
informed
decisions
©2018 Avanade Inc. All Rights Reserved.
Why Now?
DATA (TONS OF)
TAGED DATA
ALOGRITHMS
COMPUTATIONAL
POWER
©2018 Avanade Inc. All Rights Reserved.
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Why Now?
DATA (TONS OF)
TAGED DATA
ALOGRITHMS
COMPUTATIONAL
POWER
©2018 Avanade Inc. All Rights Reserved.
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How AI today can change our business
Intelligent
Robotic Process Automation
Take a human-centred
approach to identifying,
building, scaling automation
with applied intelligence
Cognitive
Services
Enhance customer and
employee interactions with
intelligent agents
Advanced
Analytics
Rethink your data
approach by asking the
questions to unlock it’s
hidden value
©2018 Avanade Inc. All Rights Reserved.
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https://www.youtube.com/watch?v=V_FgqpkRpCw
DiPA (Digital Personal Advisor)An innovative digital tool for a digital workforce
Accenture in India looked at its challenge of addressing the
experience of its many employees who often had to work through a
maze of websites, products and services to find and get a wide range
of human resources-related information.
©2018 Avanade Inc. All Rights Reserved.
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https://www.youtube.com/watch?v=V_FgqpkRpCw
DiPA is built on the Microsoft Bot Framework and Microsoft
Cognitive Services product stack and hosted in Microsoft Azure.
Deployment goal (1st year) 100.000 employees with 50% of adoption
First-year Q&A > 350.000
DiPA (Digital Personal Advisor)An innovative digital tool for a digital workforce
©2018 Avanade Inc. All Rights Reserved.
Baxi
The current forecast on boiler failure service requests has no regional level drill downs or
granularity for effective engineer scheduling. Baxi wants to reduce its current 3 day average
response time to a same day response
Avanade ran a 3 week Insight Discovery led approach that uses external sources like
weather data to build a blended forecasting approach with 450+ machine learning
models
The new forecasting approach gives Baxi a 98% forecast accuracy, region level and day of
the week based granularities, a ranking of factors driving forecast accuracy and insights not
known before.
The models predict with a 98% accuracy, leading to significant savings per year.
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Forecasting boiler failure service
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“How and way an AI project can fail?”
“How do I de-risk my AI-driven analytics projects?”
“Waterfall/Agile method can help to avoid pitfalls?”
AI Adoption: take awayAI project couldn't be a traditional project or a “magic box”
Data Machine
Learning
Ideas/Profits
$£€???
Data and AI Programs
Goal/KPI Functional
Analysis
Developers
Results
$£€
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AI Adoption: take awayMake your AI project to a successful project
Working
Prototype
Clarity on scope definition
And
Define Success CreteriaRapid
Innovation
Deploy to
Production
Continuos
Development
Questions?
Thanks