8/8/2019 5 Dysfunctions of Team
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Session Objectives
jOverview of book
jUnderstand the Model
jPractical tools reviewjDiscuss current challenges
jGenerate ideas for overcoming the 5
dysfunctions
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Overview of the book
j The Fable
± Luck
± Underachievement
± Lighting the Fire
± Heavy Lifting
± Traction
j The Model
± Overview of the Model
± Team Assessment
± Understanding and Overcoming the Five Dysfunctions
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Overview of the Model
jAbsence of Trust
jFear of Conflict
jLack of commitmentjAvoidance of Accountability
j Inattention to Results
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Overview of the Model (con¶t)
jA well functioning team
± Trust team members
± Unfiltered debates ± Commit to decisions and plans of action
± Hold each other accountable
± Focus on achievement of results
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Team Assessment
jTeam members complete assessment
jReview results
jDiscuss DiscrepanciesjDetermine implications for the team
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Practical Tools: Trust
jSolutions:
± Personal Histories
± Team Effectiveness ± Personality and Behavioral Preference
± 360-Degree Feedback
jLeader: Demonstrate vulnerability
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Practical Tools: Fear of Conflict
jProductive conflict vs. destructive fighting
jBack-channel personal attacks
jTimejSolutions:
± Mine for conflict
± Reinforce healthy debatejLeaders: allow debate
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Practical Tool: Lack of
CommitmentjCause: Need for Consensus and Certainty
j Impact to employees
jSolutions: ± Cascading Messaging
± Decision deadlines
± Contingency & Worst Case ScenariosjLeader: OK with wrong decisions
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Practical Tools: Avoidance of
AccountabilityjDifficult conversations
jPeer pressure
j
Solutions: ± Publication of Goals and Standards
± Simple and Regular Progress Reviews
± Clear Expectations
± Team rewards
jLeader: Team to be primary accountabilitymechanism
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Practical Tools: Inattention to
ResultsjCompany Goals vs. team status &
individual status
jSolutions: ± Public Declaration of Results
± Results Based Rewards
Activity & effort vs. achievement of results
jLeader: Focus on results
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Current Challenges?
jWhat µdysfunctions¶ sound familiar?
jHow would you like your team to improve?
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Team Development
jWhat would you like to take back to your
teams?
jHow will you implement change?jWhen?