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WWDU 20026th International
Scientific Conferenceon
Work With Display Units- WORLD WIDE WORK -
WWDU
2002
May 22-25, 2002
Kongresshaus Berchtesgaden
GERMANY
6th International Scientific Conference
2
I would like to extend a most cordial wel-come to the participants of the 6thInternational Scientific Conference onWork With Display Units 2002 inBerchtesgaden. It is my pleasure toassume the patronage for this internation-al meeting.
We are heading for the global informationsociety: Germany is not staying behind.Modern information and communicationtechnologies permit virtual structures to beset up across national borders. To thisadds that the knowledge of humankinddoubles every five years through moderninformation technology. The other side ofthe coin is that knowledge soon becomesobsolete, its half-life is reduced. Thosewho do not want to miss the boat have tobring their knowledge up to date on a per-manent basis. This applies to companieswhich want to remain competitive in theglobalized markets. This applies toemployees who are faced with new andhigher demands of the labor market. Old
Patronage
production methods are replaced by newones. New occupational fields evolve. Thisrequires specialized experts with appropri-ate qualifications.
With this in mind, I hope that the confer-ence will see a great number of partici-pants, provide interesting contacts and dis-cussions and yield forward-looking results.
Yours,Walter RiesterFederal Minister of Labor and SocialAffairs
Statement by
Walter Riester,
Federal Minister of Labor and
Social Affairs,
to the participants of the
6th International
Scientific Conference on
Work With Display Units 2002
6th International Scientific Conference
3
Dear colleagues,
You are cordially invited to participate inthe 6th International Scientific Conferenceon Work With Display Units. WWDU 2002will be the first with the focus on a specifictheme: World Wide Work with informationand communication technology. The con-ference intends to pioneer a new approachin international cooperation while continu-ing the WWDU tradition which began inthe year 1986 in Stockholm.
In the third millennium, visual display unitswill be the major stage for all activitiesaiming at the production of wealth. Humanwork with VDUs will not be limited to mon-etary activities such as industrial work, butcover many areas of our life. The majorityof potential users is likely to act outside theorganized working world, e.g. students,children, elderly people. Cooperative workwill benefit from the independence ofspace and time. WWDU 2002 is the reflec-tion of the impact of global technology onhuman work with its local and regional dif-ferences in political, cultural and socialaspects.
The abundance of new resources suitableto reorganize human work does not meana horn of plenty which will pour newwealth on the planet, the future has to bewon. WWDU 2002 - World Wide Workintends to pave the path to new worlds ofwork in the light of the experiences of five
Invitation
decades of computer use.
Since 1986, the WWDU Conference hasgone around the world stepwise fromStockholm (1986) to Montreal (1989),Berlin (1992), Milan (1994) and Tokyo(1997). WWDU 2002 will allow global com-munication between the conference centerand leading research institutions.
The conference objective is to provide aninternational forum for discussing futureconcepts for computer supported workoccurring in a global context. It will includeplenary presentations, panel discussionsand posters as well as teleconferences.
Aachen/BerlinOktober 2001
Prof. Dr.-Ing.Holger Luczak
President WWDU 2001
Dr.-Ing. Ahmet ÇakirSecretary General
6th International Scientific Conference
4
President
Prof. Dr.-Ing. Holger Luczak, University of Technology · Aachen
Secretary-General
Dr.-Ing. Ahmet ÇakirERGONOMIC Institute · Berlin
National Organizing Board (Chair)
Prof. Dr.-med. Wolfgang Friesdorf Technical University · Berlin
Assistants
Dr.-Ing. Matthias GöbelTechnical University · Berlin
Dipl.-Psych. Tanja NoelleUniversity of Technology · Aachen
WWDU2002 Secretary
Dipl.-Ing. Gisela ÇakirERGONOMIC Institute · Berlin
International WWDU Group
The direction of WWDU is provided by the International WWDU group,which comprises the following members
Berns, TomasERGOLAB · Stocksund (S)
Çakir, AhmetERGONOMIC Institute · Berlin (D)
Committee
Caple, David David Caple & Associates Pty. Ltd. · East Ivanhoe (AUS)
Carayon, PascaleUniversity of Wisconsin-Madison · Madison (USA)
Grieco, Antonio Universita Degli Studi di Milano · Milan (I)
Khalid, HalimahtunUniversity Malaysia Sarawak · Sarawak (MAS)
Knave, BengtNational Institute of Occupational Health · Stockholm (S)
Krueger, HelmutETH Zürich · Zürich (CH)
Luczak, HolgerUniversity of Technology · Aachen (D)
Miyamoto, HiroyukiChiba Institute of Technology · Chiba (J)
Noro, KageyuWaseda University · Tokyo (J)
Ohkubo, TakaoNIHON University · Chiba (J)
6th International Scientific Conference
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Piccoli, BrunoUniversita Degli Studi di Milano · Milan (I)
Saito, SusumuNational Institute of Industrial Health · Kawasaki (J)
Scapin, DominiqueINRIA Institut National de Recherche enInformatique et Automatique · Chesnay (F)
Committee
Stewart, TomSystem Concepts Ltd. · London (GB)
Swanson, Naomi National Institute for Occupational Safetyand Health · Cincinnati (USA)
WWDU 2002 Secretary
c/o ERGONOMIC Institutefor Occupational and Social Sciences Research Company Ltd.Dipl.-Ing. Gisela ÇakirSoldauer Platz 3
14055 BerlinGERMANY
Phone +49-(0)30-302 10 50Fax +49-(0)30-301 98 40 E-mail [email protected] www.wwdu.org/2002
Contact
IAW
Chair and Institute of Industrial Engineering and ErgonomicsAachen University of TechnologyDipl.-Psych. Tanja NoelleBergdriesch 27
52062 AachenGERMANY
6th International Scientific Conference
6
Endorsed by
7
CONFERENCE PROGRAM
Wednesday, May 22, 2002
8:30 - 10:00 am Opening Plenary Session I
10:30 - 12:30 am Opening Plenary Session II
Room A
Coffee Break – 10:00 - 10:30 am
Lunch Break – 12:30 am - 1:30 pm
Welcome Address of the WWDU President Holger LUCZAK
Welcome Address of the President of the GfA Kurt LANDAU
Visual Displays - Developments of the Past, the Present and the FutureHolger LUCZAK, Olaf Oehme
WWDU: Where Have We Been and Where Are We Going?Gavriel SALVENDY
Stress at Work and Occupational Health: The ICT Perspective Bengt KNAVE
Enabling World Wide Work in the Digital EconomyHalimahtun M. KHALID
Quality of Working Life and Health in a Networked Society Pascale CARAYON
Electronic Product Development (ePD) for Mass Customization Martin HELANDER, Jianxin Jiao
SPECIAL SESSIONVIRTUAL CONFERENCE ISPECIAL SESSION
8
1:30 - 3:30 pm Wednesday, May 22, 2002 1:30 - 3:30 pm
Room A Room B Room C
Human
Computer Systems I
Chair: Gavriel Salvendy
E-Learning and Internet TrainingHelmut KRUEGER, SisselGuttormsen Schär, Peter J.Haubner
Longitudinal Study in aFinancial InstitutionPekka HUUHTANEN, TiaRistimäki, Tuula Leino
Usability Engineering at theWorkplaceChris STARY
Promoting Universal Access inHealth TelematicsConstantine STEPHANIDIS
Standards and Guidelines forWeb-based User InterfacesJürgen ZIEGLER
Chair: Ahmet Çakir
Convergent Interests andDivergent Perspectives: TheMarketplace of Ideas andKnowledge Sharing in a NewMedia EnvironmentLinda GREENWOOD,Dominique Monolescu, GailGallo, Katia Lima
Virtual Conferencing as a Toolfor the Social and EconomicDevelopment of CommunitiesDavid John WORTLEY
For a Human Science of theInternet: The Case of www.text-e.orgGloria ORIGGI
E-Business
Chair: Stefan Bleck
E-Business: Status Quo andPerspectivesTomaso FORZI, Holger Luczak
Internet-based ElectronicProcurement Solutions forDirect MaterialsRobert ALARD, Jörg Nienhaus
Planning and Employment ofInformation andCommunication Technologies inthe Field of IntermediaryServicesStefan BLECK, André Quadt
micromarketsWolf-Christian EICKHOFF,Wolfgang Maass
The Management of BusinessWebs Andreas FRANZ
Product Data Clearing CenterService Portal for E-BusinessManfred MUCHA
Coffee Break – 3:30 - 4:00 pm
CHANGES IN WORKSPECIAL SESSION
9
Room D Room E Room F
Assisting the Driver?
Display Systems in Cars
and Trucks
Chair: Matthias Roetting
Assisting the Driver? DisplaySystems in Cars and Trucks Matthias ROETTING
The Development of DriverAssistance Systems FollowingUsability CriteriaKurt LANDAU
Visual Feedback of AdvancedDriver Assistance Systems viaHUDRainer MARSTALLER, ManfredSchweigert, Heiner Bubb
Driver Information Systems:The Problem of DriverDistractionPeter RÖSSGER
Acoustic User Interface for Car-Information Tools – Evaluationof the Number of SoundSources and TimbreHidenobu TAKAO, Hiroaki Ishii,Kageyu Noro
Chair: Dominique Scapin
Unions' Future in the OnlineWorld Peter ALTENBURG
Functional Requirements forKnowledge-SharingCommunitiesSandra GARRETT, BarrettCaldwell
The Lifecycle of Competenciesin Media IndustryNiina HELMINEN, SannaSuolanen, Eila Järvenpää, StinaImmonen
Work @ Home: The Joy ofFlex!? Alternating Telework asan Organisational ChallengeMichael JÄCKEL, ChristophRövekamp
Implementation of an Intranetfor Internal CommunicationPurposesFrank HEIDMANN, StefanieMüller
Knowledge Management inDesign EducationAukje THOMASSEN, Emile Bijk
1:30 - 3:30 pm Wednesday, May 22, 2002 1:30 - 3:30 pm
Coffee Break – 3:30 - 4:00 pm
SPECIAL SESSIONVIRTUAL CONFERENCE IISPECIAL SESSION
10
Room A Room B Room C
Human
Computer Systems II
Chair: Gavriel Salvendy
Organizational Interventions:Concepts and MethodsKari LINDSTRÖM, Gunvor Gard
Customer Contact Centers:Perspectives in WorkOrganisationSebastiano BAGNARA, RobertoBugatti, Francesca Gabrielli,Antonio Morawetz
Product Descriptions for E-Tailing Using theCopeland/Bucklin and KanoModelsNancy LIGHTNER
Humans on the NetGunilla BRADLEY
Macroergonomics in WWDU:What About Computer andInformation System Security? Pascale CARAYON, SaraKraemer
Psycho-Social Aspects ofWorking with ComputersMichael SMITH
Chair: Ahmet Çakir
CyberLux - Internet Conferenceon Light and LightingAhmet ÇAKIR
CybErg 2002 - Ergonomics forHuman and CommunityDevelopmentAndrew THATCHER
Call Center Agent Network - AVirtual Conference for CallCenter AgentsBernhard RAESTRUP, EckartMenzler-Trott, HannesOberlindober
Association of SCM
Software, ERP Software
and Internet Marketplaces
Chair: Ralf Kampker, Clemens
Philippson
Information Models forIntegrating ERP Systems andElectronic MarketplacesStefan NEUMANN, Jörg Becker,Alexander Dreiling
Association Between SCM,PPS/ERP Systems and InternetMarketplaces in the GlobalSoftware NetWilhelm DANGELMEIER
OpenERP.net – ERP-systems ofthe next generationClemens PHILIPPSON
Management of LogisticNetworksAugust-Wilhelm SCHEER, RalfAngeli, Katja Herrmann
4:00 - 6:00 pm Wednesday, May 22, 2002 4:00 - 6:00 pm
WELCOME RECEPTION Conference Center, Exhibition Hall – 7:30 - 9:30 pm
COMPUTERS & MOODS
11
Room D Room E Room F
Chair: Hiroyuki Miyamoto
Relationship Between Emotionand Motion in Manual WorksHiroko HAYASHI, HiroyukiMiyamoto
Trajectories of a Robot forPersonal ServicesHiroyuki MIYAMOTO,Munetatsu Ozawa
Affective Computing in Multi-Modal InteractionAntje WIRTH
Automatic Recognition ofMoods in HCI by Means ofMouse and Keyboard Philippe ZIMMERMANN, SisselGuttormsen-Schär, BrigittaDanuser, Helmut Krueger
4:00 - 6:00 pm Wednesday, May 22, 2002 4:00 - 6:00 pm
7:30 - 9:30 pm Welcome Reception
WELCOME RECEPTION Conference Center, Exhibition Hall – 7:30 - 9:30 pm
The Welcome Reception will be held on the first evening of the conference in theExhibition Hall of the Conference Center.
Come meet the other participants in a relaxed atmosphere. There’ll be snacks, wine, beerand soft drinks, and Bavarian music.
All conference participants are cordially invited – However, please sign the box on the registration form.
SPECIAL SESSIONVIRTUAL CONFERENCE IIISPECIAL SESSION
12
Room A Room B Room C
Macroergonomic Issues of
WWDU
Chair: Pascale Carayon
Organizational and Data-SystemChanges: Psychosocial Aspects Kari LINDSTRÖM, JuhaKinnunen, Merja Turpeinen
Bridging Between Process andTasks: A Role for Job DesignCatherine HAJNAL, Yijia(Richard) Bi
Intensification of Work and NewInformation Technologies Pekka HUUHTANEN
Towards Innovative IT Practicesin Surveying Work in SwedenGunvor GARD, Kari Lindström
Ergonomy for Living in a WorldCommunitySatria DARSA
Towards Unification ofCognitive Technologies Jari LAARNI
Chair: Ahmet Çakir
A Constructivist-Based VirtualTraining Environment forNovice Car Drivers Chwen Jen CHEN, Eve CheongChung Sze, Kok Keong See Toh,Choon Yong Tay
Electronic Catalog for OnlineProduct Customization Jianxin JIAO, Mitchell M. Tseng
A Grammar Tool for SentenceGeneration and Cross-LanguageCommunicationPVS RAO
Service Management and
Maintenance Planning
Systems
Chair: Gerhard Gudergan,
Volker Liestmann
Trends in Service Management:On the Way Towards a ProperService EngineeringKlaus-Peter FÄHNRICH
Operating a ServiceManagement System over theInternet and Mobile DataNetworks for Optimized FacilityManagement in Buildings andPlantsKlaus AENGENVOORT
Planning PreventiveMaintenance Railway NetworksUsing RCMJesús CARRETERO, José M.Pérez, Félix García-Carballeira,Alejandro Calderón, JavierFernández
Strategic Management of LargeService Organisations withBalanced Scorecard - Web-Based Application, Experiencesand Integration Richard SCHIEFERDECKER,Bernd Elsweiler
Knowledge Logistics inTechnical Services – Potentialsof Interactive Visualization Stefan STÜRING, A. Hintze, E.Blümel
8:00 - 10:00 am Thursday, May 23, 2002 8:00 - 10:00 am
Coffee Break – 10:00 - 10:30 am
SPECIAL SESSIONSPECIAL SESSION TUTORIAL
13
Room D Room E Room F
Psychophysiological
Recording of Different
Kinds of Strain at Visual
Display Units
Chair: Wolfram Boucsein
Laboratory Estimation ofDriving Safety During VDUDevice OperationMatthias GÖBEL
Stress and MusculoskeletalDisorders in Computer WorkUlf LUNDBERG, MikaelForsman, Gunilla Zachau, MatsEklöf , Gunnar Palmerud, BoMelin, Roland Kadefors
The Suitability of the 0.1 HzComponent of Heart RateVariability for Usability TestingPeter NICKEL, CarstenSchomann, Inga Meyer,Friedhelm Nachreiner
PsychophysiologicalDetermination of Stress-StrainProcesses During Multi-TaskingFlorian SCHAEFER, WolframBoucsein
Effects of Background NoiseDuring HCI as Indicated byBrain Potentials of VisualAttentionMichael TRIMMEL, GerhardPölzl
Beyond Usability –
Understanding Human
Needs
Chair: Michael Burmeister
Symbolic Self-Completion onPersonal HomepagesKatrin BORCHERDING, MichaelSchumacher
Usability Engineering ofeLearning SoftwareHilko DONKER
The Importance of a Software'sPragmatic Quality Depends onUsage ModesMarc HASSENZAHL, RobertKekez, Michael Burmester
Joy of Use – Determinants of JoyMichael HATSCHER
Propagating Usability in aTechnology-Prone Company:Challenges and Strategies atSiemens ICMPia HONOLD, MatthiasSchneider-Hufschmidt
A Model of Usability EngineeringCosts for International UserInterface Design Kerstin RÖSE, Long Liu, DetlefZühlke
Emotional Ergonomics: AMethod to Evaluate a Vehicle'sDesign FeaturesRainer WIELAND
Common Sense Versus
Ergonomic Standards
Johan Ullman
8:00 - 10:00 am Thursday, May 23, 2002 8:00 - 10:00 am
Coffee Break – 10:00 - 10:30 am
SPECIAL SESSIONSPECIAL SESSIONPANEL DISCUSSION
14
Room A Room B Room C
Daylighting and Artificial
Lighting
Chair: Ahmet Çakir
Ahmet Çakir, Heinrich Kramer,Jörg Pfefferle, N.N.
Working in Call Centers –
Risks and Chances
Chair: Alfred Benninghoven
The Project "CCall"Alfred BENNINGHOVEN
Working Conditions in CallCenters: Successful and HealthyAlfred BENNINGHOVEN
The Integration of HandicappedPeople in Call Centre Work –Results from the CCall ProjectRalf SCHWEER, Andreas Genz
When the Voice Refuses toSmile: The Impact of CC Workon the VoiceAnja SPORTELLI
Integration of HandicappedPeople in Call CentersRalf SCHWEER, Andreas Genz
Computer Support for
Chemical Process Design
Chair: Christian Foltz, Ludger
Schmidt
Design Rationale as an EnablingFactor for Concurrent ProcessEngineeringYuji NAKA, Atsushi Ayoma,Rafael Batres
Issues in Developing OpenSoftware Environments forChemical EngineeringBirgit BAYER, Ralph Schneider,Wolfgang Marquardt
Representing Knowledge forChemical Process Design Usingan Abstraction-DecompositionSpaceChristian FOLTZ, Holger Luczak,Ludger Schmidt
Computer-AidedProcess/Product Design: Issues,Needs and Solution ApproachesRafiqul GANI
A Data Model for MathematicalModels in a Knowledge-BasedSystemMoritz WEITEN, Günter Wozny,Bernd Goers
10:30 - 12:30 am Thursday, May 23, 2002 10:30 - 12:30 am
Lunch Break – 12:30 am - 1:30 pm
SPECIAL SESSIONPANEL DISCUSSION TUTORIAL
15
Room D Room E Exhibition Room
International and European
Standardization in the Field
of Mental Workload – EN
614-2 and the ISO 10075
series
Chair: Friedhelm Nachreiner
Usability Engineering –Processes, Methods, andCases
Chair: Marc Hassenzahl
User-Centred Design for aDigital Welding MachineMichael BURMESTER, AndreasBeu, Heinz Hackl, Franz Niedereder
Requirements Analysis as aMeans for Designing an E-Business System – Applicationand Comparison of TwoCompeting MethodsKai-Christoph HAMBORG, GabyWenneker, Frank Ollermann,Rainer Wessler, Marc Hassenzahl
Ergusto: ErgonomicCustomizing of SAP R/3Jörn HURTIENNE, JochenPrümper, Reinhard Linz
What the Relationship BetweenCorrect Recognition Rates andUsability Measures Can Tell UsAbout the Quality of a SpeechApplicationMatthias PEISSNER
Re-Design of CONNEXXHearing Instrument FittingSoftware: A Case StudyNina SANDWEG, Sonja Pedell,Axel Platz, Klaus-PeterSchneider, Pia Honold, DanielaHermann, Eduard Kaiser
How Do You Design a 3-DInterface? Katharina SEIFERT, ThorbBaumgarten, Thomas Kuhnt,Siegmund Pastoor
Using Server Log Files toAssess a Web Site's Usability:The ErgoMind IndicesRainer WESSLER, John Geier,Franz Koller
Healthcare Project –
Provision of Occupational
Safety and Health
Information for the
Healthcare Sector on the
Website of the European
Agency-
Interactive Session
Hildegard SCHMIDT
10:30 - 12:30 am Thursday, May 23, 2002 10:30 - 12:30 am
Lunch Break – 12:30 am - 1:30 pm
INDUSTRIAL AREASCALL CENTER ISSUESSPECIAL SESSION
16
Room A Room B Room C
ICT for Deepening Human
Qualities
Chair: Gunilla Bradley
Ethics for Improving People-ICTRelationshipsJacques BERLEUR
Human Needs in the ICTSocietyGunilla BRADLEY
E-Business ManagementPractices: A HumanitarianEffort?Catherine HAJNAL
Predicting Burnout Syndromesin Service Organizations Fabian von SCHÉELE
Using ICT Ergonomics to Raisethe Human PotentialMichael SMITH
Chair: Naomi Swanson
The Influence of Job Stressorson the Taking of Rest BreaksAmong Call Center OperatorsNaomi SWANSON, PaulaGrubb, Christina Beam, RobinDunkin, Lawrence Schleifer,Steven Sauter
Symptoms and Clinical Findingsfrom the MusculoskeletalSystem Among Operators at aCall Center in Sweden – A 10-Month Follow-Up Study Allan TOOMINGAS, TohrNilsson, Mats Hagberg, KerstinNorman, Ewa WigaeusTornqvist
Chair: Barrett Caldwell
Developing Tools to SupportKnowledge Synchronization inDistributed SupervisoryCoordinationBarrett CALDWELL
Effects of the Transition ofAlertness During the RestPeriod on the SubsequentPerformanceAyako HIROSE, Akihiko NAGA-SAKA
VDT Works with Voice InputDevices in Industrial Plants –The Characteristics of theControl of Dynamical SystemsMiwa NAKANISHI, YusakuOkada
Construction of TechnologyKnowledge Infrastructure(TECHNOINFRA)Yoshimi OOTA, ToshiakiYoshinaga, Koichi Shibao, YujiNaka, Kimio Ohkubo, MasanoriIgoshi, Katsumori Matsushima,TaeSung Yoon, Takahiko Suzuki
Competence as a Design GoalLeon URBAS, Klaus-Peter Timpe
Informational Support of thePower Plants Maintenance: AProject and First Steps TowardsRealizationGennady ZHURAVLYOV, ValeryPechersky, Boris Sakov
1:30 - 3:30 pm Thursday, May 23, 2002 1:30 - 3:30 pm
Coffee Break – 3:30 - 4:00 pm
SPECIAL SESSIONSPECIAL SESSION
17
Room D Room E Room F
IT and WWDU in Healthcare
Chair: Pascale Carayon
Multimodality: Contributions tothe Universal Access ResearchAgendaNoëlle CARBONELL, DominiqueScapin
Examining the Role of RiskPerception in the Use ofObstetric TechnologyMichéle JEFFCOTT
Design of Interfaces for
Effectively Working with
Others
Chair: Ralph Bruder
Design of a Database Systemfor the Development, Exchangeand Shared Usage ofPresentationChristian NOSS, SvenSchäfermeier
Interface design as Key Factorto Support Communication inWeb-Based Scenarios Ralph BRUDER
User-Centred Design of anIntranet Solution for aBroadcasting Station Petra GERSCH, Ralph Bruder,Norbert Brackmann, JuergenWerwinski
Improving the Usability of aWeb-Based Learning System Thomas HOFMANN, ChristianNoss, Frank Leidermann, HaraldWeber
www.erco.com: "Light NotLuminaires": A Strategy GoesVirtual Kay PAWLIK
Models of Culture and TheirApplicability for Designing UserInterfacesKerstin RÖSE
1:30 - 3:30 pm Thursday, May 23, 2002 1:30 - 3:30 pm
Coffee Break – 3:30 - 4:00 pm
18
Room A Room B Room C
4:00 - 6:00 pm Thursday, May 23, 2002 4:00 - 6:00 pm
FREE TIME
Bavarian Dinner – 8:00 pm - 12:30 am
Berchtesgaden
At the heart of what Alexander vonHumboldt called “one of the most beauti-ful regions on earth,” Berchtesgaden isnestled among the German Alps, near theAustrian border. The winding streets andmedieval marketplace and castle square ofthis quiet village lie below the many sum-mits of Watzmann Mountain, which is2,713 meters at its highest point.
Berchtesgaden’s first permanent settlerswere Augustinian monks from Salzburgwho from 1106 to 1122 built a monasterywhere the royal castle now stands. For thenext seven centuries Berchtesgaden wasan independent state ruled by a bishopcalled a prince-prior, who became rich andpowerful because of the area’s large saltdeposits.
In 1803 Napoleon conquered the region,making Berchtesgaden part of Austria. In1810, however, Berchtesgaden becamepart of Bavaria. It became a favorite retreatfor King Ludwig. The monastery wasremodeled as a royal palace. (It is still in
the hands of the Wittelsbachs, the formerBavarian royal family.) Since those times,Berchtesgaden has been a favorite oftourists wanting to get away from it all.Sigmund Freud was a frequent visitor.
Today Berchtesgaden still offers peaceand quiet in a beautiful setting — alongwith hiking, skiing, and parasailing.
A breathtaking alpine panorama can alsobe enjoyed without a strenous hike: theObersalzberg cable car or the mountainbuses to the Kehlsteinhaus (Eagle´s Nest)are an easy way to the summit.
Tourist information for Berchtesgaden isavailable on the Web at
http://www.berchtesgadener-land.com.
19
Room D Room E Room F
VNET5: A network for compe-tence building to improve uservalidation - activities andresources
Elke-Maria MELCHIOR, DanielFELIX
4:00 - 6:00 pm Thursday, May 23, 2002 4:00 - 6:00 pm
FREE TIME
Bavarian Dinner – 8:00 pm - 12:30 am
8:00 pm - 12:30 am Bavarian Dinner
The Bavarian Dinner offers a chance tosample Bavaria’s culture and cuisine.
The vast buffet offers international andBavarian dishes including vegetarian dis-hes. There are no pork products.
Music is provided by the “SalzburgerBuam,” one of Bavaria’s hottest bands,playing Bavarian folk music to jazz.
Enjoy the Bavarian show featuring:
• The “Schuhplattler” youth group per-forming the typical Bavarian folk dance
• “Almhäusl Herrmann” playing severalBavarian instruments as zither, “Maul-trommel,” accompanied by guitar
• “Bischofswieser Alphornblaser” play- ing the alpenhorn (see http://www.alphornbau-
biermaier.de/seite/quartett.htm)
• “Thannkogel Dreigesang”: Bavarian folk singers with Berchtesgaden folk songs
After the Bavarian show the “SalzburgerBuam” will strike up a dance.
You may ask for a dance until 12:30 am.
Casual attire. Doors open from 7:30 pm.
Registration required (see registration form).
20
Room A Room B Room C
Special SessionNORMAL SESSION
OpeningPlenary Session I
OpeningPlenary Session II
Human Computer Systems I
Human Computer Systems II
Macroergonomic Issues of WWDU
Daylighting and Artificial Lighting
ICT for Deepening Human Qualities
Update on ISO 9241
Virtual environment
EVALUATION ASPECTS
OPEN PANEL DISCUSSION I
OPEN PANEL DISCUSSION II
CLOSINGPLENARY SESSION
VirtualConference I
VirtualConference II
VirtualConference III
Working in Call Centers -Risks and Chances
CALL CENTER ISSUES
Learning Environmentson the Web and TheirImpact on Education
EDUCATIONAL SYSTEMS
TeleworkSystems
Environmental Aspects
WORKPLACE DESIGN
E-Business
Association of SCMSoftware, ERP Softwareand Internet Marketplaces
Service Management and Maintenance Planning Systems
Computer Support forChemical Process Design
INDUSTRIALAREAS
Basic Research in CSCW
CSCW Applications
E-Logistics
Augmented Reality
E-COMMERCE
Wed
nesd
ay,
May 2
2T
hu
rsd
ay,
May 2
3Fri
day,
May 2
4S
atu
rday,
May 2
5
8:30 am
10:00 am
10:30 am
12:30 am
1:30 pm
3:30 pm
4:00 pm
6:00 pm
8:00 am
10:00 am
10:30 am
12:30 am
1:30 pm
3:30 pm
4:00 pm
6:00 pm
8:00 am
10:00 am
10:30 am
12:30 am
1:30 pm
3:30 pm
4:00 pm
6:00 pm
8:00 am
10:00 am
10:30 am
12:30 am
12:30 am
1:00 pm
PRODUCT CERTIFICATION
WORKING IN NETWORKS
Supply Chain Management Systems
Room D Room E Room F/Tutorials
21
Assisting the Driver?Display Systems in Carsand Trucks
COMPUTERS AND MOODS
Psychophysiological Rec.of Different Kinds of Strainat Visual Display Units
International and EuropeanStandardization in theField of Mental Workload
IT and WWDU in Healthcare
IMPROVING HEALTH
VISUAL HAZARDS
MusculoskeletalSymptoms in ComputerUsers
Assessment Tools
INTERNET ASPECTS
Implementation ofMultimedia Systems inOrganizations
CHANGESIN WORK
Beyond Usability -UnderstandingHuman Needs
Usability Engineering -Processes, Methods,and Cases
Design of Interfacesfor EffectivelyWorking with Others
PRODUCT DEVELOPMENT
Cross-Cultural and Diversity Issues ofWWDU
Verifying Ergonomic,User-knowledge,Behavioral, Health and …
PerformanceAspects
ASSISTIVE TECHNOLOGY
Design for All —Employing Standards and Guidelines
Common Sense Versus Ergonomic Standards
Healthcare Project -Interactive session
Training Preventional and BehavioralChanges on Video Display Units
2-3 Usability Testing of InteractiveSystems based on ISO 9241-10 andISO 9241-11
3-3 Usability Testing of InteractiveSystems based on ISO 9241-10 andISO 9241-11
Wed
nesd
ay, M
ay 2
2T
hu
rsd
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3Frid
ay, M
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4S
atu
rday, M
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5
VNET5: A Network for CompetenceBuilding to Improve User Validation –Activities and Resources
1-3 Usability Testing of InteractiveSystems based on ISO 9241-10 andISO 9241-11
SPECIAL SESSIONSPECIAL SESSIONPANEL DISCUSSION
22
Room A Room B Room C
Update on ISO 9241
Chair: Tom Stewart
An Overview of theDevelopment of ISO 9241 Pastand Future Tom STEWART
A Universal Visual DisplayStandard: Realistic Option orIllusion?Flores van NES
Workplace and HardwareStandardsThomas BERNS, Ahmet ÇAKIR
Software Standards andAccessibilitySusan HARKER
ISO 9241-10: From AbstractDialogue Principles to PreciseUsability Requirements – AFramework that Makes Sense inIndustrial Project PracticeTomas GEIS
Learning Environments on
the Web and Their Impact
on Education
Chair: Martin Frenz
Web-based Augmented Reality(AR) in Vocational EducationMartin FRENZ, StefanWiedenmaier, Kirstin Lenzen
How to Overcome ExistingBarriers for the Successful Useof Information andCommunication Technology inthe Context of Transnational Co-OperationTanja NÖLLE, Carlos Pereira,Richard Durst
The Knowledge Master – AVirtual Learning Environment inFurther EducationHeinz MANDL, KatharinaSchnurer, Katrin Winkler
Towards Ubiquitous Web-BasedLearningMax MÜHLHÄUSER
Some Impacts of the Web onSchool Education from aSystemic Point of View Dieter SPANHEL
Basic Research in CSCW
Chair: Stephan Killich,
Ludger Schmidt
Integration of VideoconferencingTechnologies in DistributedComputer Cooperative Work;Preliminary Results from theCommunicate IT Project Marc ARIAL, S. GuttormsenSchaer, Helmut Krueger
Time Delay Tolerance inComputer-Supported CooperativeWorkBarrett CALDWELL, Enlie Wang,Kan Zhang
Requirements for SoftwareSupport in ConcurrentEngineering TeamsDirk KABEL, Tanja Nölle, HolgerLuczak
Diffusion of Computer-SupportedCollaborative Work (CSCW) - AnInformation Systems PerspectiveArnd KLEIN, Helmut Krcmar
A Cognitive EngineeringApproach to Computer-SupportedCooperative DesignLudger SCHMIDT, Holger Luczak
User-Friendly Visualization ofObject Versions and Archives inCollaborative Computer WorkSascha STOWASSER, GertZülch
8:00 - 10:00 am Friday, May 24, 2002 8:00 - 10:00 am
Coffee Break – 10:00 - 10:30 am
PRODUCT DEVELOPMENTIMPROVING HEALTH
23
Room D Room E Room F
Chair: Tomas Berns
Health Survey Among JapaneseVDT workersMasaru MIYAO, SoheiYamamoto, Susumu Saito,Tetsuo Misawa, Takanori Ochiai
Ergonomic Designs andMultimedia Effects on theActivities of MalaysianCompanies: A Cost and BenefitApproachKok Thim CHAN, Rabindra NathSen
Towards Better Understandingof Risks Arising From Work withVDU Through Risk AssessmentHilja TAAL
Chair: Tom Bösser
Organisational Maturity of UserOrientation in the Product-Creation Process Tom BÖSSER
Towards Healthy VDU Work –Integrating Health and UsabilityConsiderations into SoftwareDevelopmentCarl ÅBORG, Inger Boivie,Jenny Persson
Usability, Comfort and Security:Indispensable Requirements inthe Design to Guarantee thePleasurable Interaction of theUsers with the Smart Products Anamaria de MORAES D. SC ,Bianka C. Frisoni M.SC.,Manuela Macraio, Claudio N. V.de Melo
Intercultural Differences in theInteraction between Drivers andDriver-Information Systems Peter RÖSSGER
Usability of Menu Structuresand Navigation Keys in MobilePhones: A Comparison of theEase of Use in Three DifferentBrandsMartina ZIEFLE
Designing a Dynamic SystemTraffic Control of a FreightRailwayAnamaria de MORAES, ClaudiaRenata Mont'Alvão, ManuelaQuaresma, Alexandre MDresch, Rosane Schonblum
8:00 - 10:00 am Friday, May 24, 2002 8:00 - 10:00 am
Coffee Break – 10:00 - 10:30 am
SPECIAL SESSIONEDUCATIONAL SYSTEMSSPECIAL SESSION
24
Room A Room B Room C
Virtual environment
Chair: Halimahtun Khalid
Virtual Workplaces forSupervision of ManufacturingSystemsEngelbert WESTKÄMPER
Emerging Issues in theProductive Use of VirtualEnvironmentsWilhelm BAUER, Peter Kern,Frank Haselberger
Ergonomic Evaluation withHuman Models in VirtualEnvironmentsWilhelm BAUER, Hans-JörgBullinger, Manfred Dangelmeier,Angelos Amiditis
Evaluating Task Performance inImmersive Virtual EnvironmentsHalimahtun M. KHALID, ChooChiaw Ting
Supporting ConcurrentEngineering in ConceptualProduct Design Using VirtualEnvironmentAlvin YEO, Halimahtun M.Khalid
Chair: Andreas Heinecke
Electronic Submission: TheSystem Requirements, Designand AnalysisD.E. COOK, D.W.Salt, J.Gorman,G.Frost, M. Gell, P.Gharmount
Multimedia in Learning ProcessSystems EngineeringBoris GAUSS, ChristopherHausmanns, Leon Urbas,Günter Wozny
HCI Issues in Practical LessonsVia InternetAndreas M. HEINECKE
LogEduGate – LogisticsEducation Gate – Integrativeand Multimedial Platform forTraining in LogisticsAxel MAYKUSS, Axel Kuhn, UtaSpörer
Using Computer-Based Training(CBT) to Instruct CompanyOccupational Health and SafetyExpertsManfred RENTROP
CSCW Applications
Chair: Stephan Killich, Ludger
Schmidt
Support of InterorganizationalCooperation. VIA TeamUp – AnInternet-Based Tool forWorkgroupsStephan KILLICH, Holger Luczak
An Open Framework forShared-Workspaces to SupportDifferent Cooperation TasksAlexander KUENZER, LudgerSchmidt
Visual Interfaces to CoordinateReal-time Decision Making inHierarchical Structures andTheir Application to FireSystemsMie NAKATANI, ShinobuYamazaki, Shogo Nishida
Group Decision Support Systemfor Emergent Situation Basedon Communication and WorkFlow ModelMie NAKATANI, TserennadmidBadraa, Shogo Nishida
The Importance of RemoteMaintenance for EquipmentManufacturers Competitivenessand their Customer SatisfactionAntónio Lucas SOARES, PaulaAlexandra Silva
10.30 - 12.30 Friday, May 24, 2002 10.30 - 12.30
Lunch Break – 12:30 am - 1:30 pm
SPECIAL SESSIONVISUAL HAZARDS TUTORIAL 1-3
25
Room D Room E Room F
Chair: Bruno Piccoli
Relationship Between VisualDiscomfort and MuscoloskeletalIllness for VDU Operators?Arne AARÅS, Gunnar Horgen,Hans-Henrik Bjøset, Ola Ro
Visual Load Evaluation in BankClerks: An ObjectiveMethodologyRoberto ASSINI, DanieleGrosso, Pierluigi Zambelli, IlariaAntonelli, Bruno Piccoli
The Vision Charge at Work withVideo Display TerminalHilda HERMAN
A Trial for PreventingAsthenopia among VDTWorkersMasako OMORI, TomoyukiWatanabe, Jo Takai, HirokiTakada, Masaru Miyao
VDU Work-Related VisualFatigue – Assessment ofAccumulation Verislav STANCHEV
New Ergophthalmological Toolfor Combined Measurements ofAsthenopia and CurrentSubjective Workload at VDUWorkplacesThomas STÜDELI, MarinoMenozzi
Cross-Cultural and Diversity
Issues of WWDU
Chair: Pascale Carayon
Gender, Status and Computer-Mediated CommunicationLillemor ADRIANSON
Constraints on the usability ofcomputers in developing coun-tries Carl Martin ALLWOOD
Underrepresentation of Womenand Minorities in the ITWorkforce: Job andOrganizational IssuesPascale CARAYON, Maria J.Brunette, Marla C. Haims, PeterHoonakker
Can an American-Type Office BeAccepted in Japan? ErgonomicsStudy on Japanese andAmerican Office SystemsKageyu NORO, Ryohei Tanaka
Analysis and Structuring of theInteraction Areas for a ChineseUser InterfaceKerstin RÖSE, Long Liu, DetlefZühlke
Usability Testing of
Interactive Systems based
on ISO 9241-10 and ISO
9241-11
Thomas GEIS
10.30 - 12.30 Friday, May 24, 2002 10.30 - 12.30
Lunch Break – 12:30 am - 1:30 pm
SPECIAL SESSIONSPECIAL SESSIONEVALUATION ASPECTS
26
Room A Room B Room C
Chair: Kai-Christoph Hamborg
Usability – Core Feature ofInteractivity – Empirical Resultsof Audience Research onInternet and E-BusinessCommunicationHans-Juergen BUCHER
Usability Evaluation ofInteractive Systems using TrevisMichael HÄHNEL, NicoHamacher, Karl-Friedrich Kraiss
WebSCORE -- A StructuredMethod for Evaluating WebApplications Frank HEIDMANN, JürgenZiegler
Evaluation of POI Systems byLogfile RecordingAndreas M. HEINECKE
The Measurement of Trust inWeb Site Evaluations Sylvia MANZ
The Combined Walkthrough:Combining Cognitive,Behavioral, and AffectiveMethods in Human-ComputerInteractionTimo PARTALA
Telework Systems
Chair: Gerhard Gudergan,
Volker Liestmann
Project TELESOL – Bringing theBest EU Telework Solutions toCIS Countries Serguei A. SMAGUINE, JeanBonnin, Alexei D. Gvichiani,Hans Pruim
Manufacturing ExecutionSystems: Key Technology forSuccessful TeleserviceGerrit GEHNEN
Web-Based Services forProduction SystemsEckhard HOHWIELER, RalfBerger
An Emerging Platform forCustomer-Oriented and EfficientService: Mobile TeleserviceVolker LIESTMANN, RobertKuessel, Michael Spiess
The Evolution of ProductSupport – The Service as aProductThomas MEIREN, Hans Wurps
E-Logistics
Chair: Patrick Wader, Andreas
Bruckner
Development of an InternetPortal for the Support ofeLogisticsJens DAHMER
cc-elogistics – CompetenceCluster for eLogistics inGermanyMatthias KNAPP
Embedded Internet Appliancesin VendingSimone KOENEN-SCHMÄHLING, MichaelAmberg, Markus Hirschmeier
Mobile Computing for TransportLogistics Jörg SCHNEIDER
Dynamic Structures of CEPServices – Examples from"ParcelMan"Volker STICH, Patrick Wader
1:30 - 3:30 pm Friday, May 24, 2002 1:30 - 3:30 pm
Coffee Break – 3:30 - 4:00 pm
SPECIAL SESSIONSPECIAL SESSION TUTORIAL 2-3
27
Musculoskeletal Symptoms
in Computer Users
Chair: Naomi Swanson
Concurrent Use of Input Devices-- Relief or Overload?Ahmet ÇAKIR
Finger Flexor/Extensor andTrapezius Loading DuringKeyboard UseNaomi SWANSON, Brian Lowe
The Prevalence ofNeuromusculoskeletalDisorders in a Population ofInsurance Company WorkersBased on Clinical InterviewsNaomi SWANSON, J. StevenMoore
Workstation and Self-ReportPredictors of MusculoskeletalSymptoms Among KeyboardUsersNaomi SWANSON, RobinDunkin, Margit Alderson
The Seating Clinic for OfficeWorkersGoroh FUJIMAKI, HidekiOyama,Taku Teraoka, KageyuNoro
Verifying Ergonomic, User-knowledge, Behavioral,Health and ProductivityBenefits of an OfficeErgonomics Intervention ina field experiment
Chair: Andrew S. Imada
An Overview of a LongitudinalQuasi-Experimental Field Studyto Evaluate the Effects of anOffice Ergonomics Training anda New Chair on Quality of WorkLife, Health and Productivity Ben AMICK III, Michelle Robertson,K. DeRango, Noe Palacios, PaulAllie, Ted Rooney, L. Bazzani
The Productivity Consequencesof Office Ergonomics Trainingand an Ergonomically DesignedChairBen AMICK III, Kelly DeRango,M. Robertson, Noe Palacios, PaulAllie, Ted Rooney, L. Bazzani
The Health Consequences of anOffice Ergonomics TrainingCoupled with an ErgonomicallyDesigned Chair: PreliminaryResultsLianna BAZZANI, Ben Amick III,Michelle Robertson, KellyDeRango, Noe Palacios, PaulAllie, Ted Rooney
Building a TransdisciplinaryTeam for User-Centered DesignNoe PALACIOS, M. Robertson,Ben Amick III, Paul Allie
The Impact of an OfficeErgonomics Training on WorkerKnowledge, Behavior andMusculoskeletal RiskMichelle ROBERTSON, BenAmick III, Kelly DeRango, NoePalacios, Ted Rooney, Paul Allie,Lianna Bazzani
Usability Testing of
Interactive Systems based
on ISO 9241-10 and ISO
9241-11
Thomas GEIS
Room D Room E Room F
1:30 - 3:30 pm Friday, May 24, 2002 1:30 - 3:30 pm
Coffee Break – 3:30 - 4:00 pm
SPECIAL SESSIONWORKING IN NETWORKSPRODUCT CERTIFICATION
28
Room A Room B Room C
Chair: Yngve Sundblad
Fourth-Generation TCOLabelling for Displays andComputers -- TC0'02Jan RUDLING
IT Product Requirements andCertification from the Users'PerspectiveYngve SUNDBLAD, TorbjörnLind, Jan Rudling
Chair: Reima Suomi
Building the Internet -- Lessonsfrom RailwaysReima SUOMI
Internetics and Internomics:Human Factors of the GlobalNetwork InteractionsGennady E. ZHURAVLYOV
Competence Modelling as aBasis for Formation of SMENetworks -- The SME-ChainsApproachBengt HENOCH, Kurt Sandkuhl,Elsa Gonzalez
Visualization and Navigation ofNetworked Information Spaces:The Matrix BrowserVeit BOTSCH, Christoph Kunz
Longitudinal Characteristics ofProprioceptive Memory onKeystrokes: Designing for anEnhanced AuthenticationSystem Using Pressures ofKeystrokeKentaro KOTANI, Ken Horii
Intermedia Synchronisation inNetwork Design: Using anAdaptive PsychophysicalMethod to Specify thePerceivable Audio-Visual DelayHans-Jörg ZUBERBÜHLER,Stefan Ruegg, Helmut Krueger,Albert Kündig
Supply Chain Management
Systems
Chair: Martin Weidemann, Ingo
Aghte
Enhanced ERP for Participationin Electronic Trading ExchangesIngo AGHTE
Collaborative PerformanceMeasurement in Supply ChainNetworksRalf HIEBER
Methodology for ImplementingSupply Chain Management inthe Clothing Industry Svetlana MÜLLER, AndreasBruckner
Hierarchies and Rules forCollaborative Planing in theTextile Supply ChainRoberto CROVETTO
4:00 - 6:00 pm Friday, May 24, 2002 4:00 - 6:00 pm
PERFORMANCE ASPECTSASSESSMENT TOOLS TUTORIAL 3-3
29
Room D Room E Room F
Chair: Tomas Berns
Examining the RelationshipBetween Rapid Upper LimbAssessment's Postural ScoringSystem and SelectedPhysiological andPsychophysiological Measures Leslie J.K. FOUNTAIN
Implementation of EU Directiveon Health and Safety withComputer Based ChecklistsChristoph SPELTEN, KurtLandau, Verena Bopp
New Technologies -- Applicationin the Field of Ergonomics andPhysiology of WorkVerislav STANCHEV
Health and Safety Assessmentat Non-Standard VDUWorkplacesHarald WEBER, Klaus J. Zink
Quest-Gate: Web-Based Sharingof Diagnostic Methods inOccupational PsychologyMatthias BRUEGGMANN
Chair: Matthias Göbel
BigShot Screen MagnifierSeth GOLDBERG
Screen Design Aspects ofComputer-Supported ReadingGjertrud W. KAMSTRUP, Anne-Lise Rygvold, Bjørn GunnarSaltnes
What if CRT is Better Than TFT,or is Visual Productivity MoreImportant Than Comfort atVDUs?Marino MENOZZI, ThomasStüdeli, Urs Näpflin, HelmutKrueger, Kazuo Koga
New Computer Mouse CanPrevent Mouse Arm SyndromeJohan ULLMAN
Evaluation of Input Devices for3D Navigation in MedicalApplicationsMatthias GÖBEL, WolfgangFriesdorf
Using Mouse and KeyboardUnder Time Pressure:Preference, Strategies andLearningAnker Helms JORGENSEN,Anne Helene Garde, BjarneLaursen, Bente Rona Jensen
Influence of Frame Rate andLatency on Performance in a 3DExploration Task with a DisplaySystem with MovementParallaxUrs NAEPFLIN, Marino Menozzi
Usability Testing of
Interactive Systems Based
on ISO 9241-10 and ISO
9241-11
Thomas GEIS
4:00 - 6:00 pm Friday, May 24, 2002 4:00 - 6:00 pm
SPECIAL SESSIONENVIRONMENTAL ASPECTSOPEN PANEL DISCUSSION
30
Room A Room B Room C
Chair: Ahmet Cakir
Quieter Computer Workplacesby Using Noise-Emission DataPeter BECKER
Risk of Exposure to ExtremelyLow Frequency (ELF)Electromagnetic Fields in VDUWorkstationsAntonio CASTAGNOLI
Assessment of LuminousConditions for VDT StationsBased on Ergonomical andErgophtalmological Criteria Jean-Jacques MEYER, DavidFrancoli, Laurent Michel,Hendrik Kerkhoven
Intelligent Light for theComputer WorkplaceJörg PFEFFERLE
Visual Fatigue and Preferencesof VDT Users under DifferentLighting SystemsAgnieszka WOLSKA
Augmented Reality
Chair: Stefan Wiedenmaier,
Ludger Schmidt
Augmented Reality forIndustrial Applications -- A NewApproach to IncreaseProductivity?Thomas ALT, Martin Edelmann,Silke Malzkorn-Edling, WernerSchreiber
Ergonomics of Head-MountedDisplays and Studies aboutEffects on Eye Physiology andWell-BeingMartin EDELMANN, SilkeMalzkorn-Edling, WernerSchreiber, Thomas Alt
A Hybrid Tracking Approach forAugmented Reality ApplicationsStefan LEHMANN
Comparison Between the StrainIndicator HRV of a Head-BasedVirtual Retinal Display and LC-Head Mounted Displays forAugmented Reality Olaf OEHME, StefanWiedenmaier, Ludger Schmidt,Holger Luczak
AR for Mobile HealthcareInformation Systems: DoDisplay Units Take HumanFactors into Consideration?Elke REUSS, Marino Menozzi
Augmented Reality Applicationsfor Effective Manufacturing andServiceStefan WIEDENMAIER, ArnoldStadtler
8:00 - 10:00 am Saturday, May 25, 2002 8:00 - 10:00 am
Coffee Break – 10:00 - 10:30 am
ASSISTIVE TECHNOLOGYINTERNET ASPECTS
31
Room D Room E Room F
Chair: Klaus-Peter Fähnrich
A Procedure for AutomaticTransformation of StandardDialogs into Forms of theInternetKlaus-Peter FÄHNRICH,Benedikt Bietzker, Rico Saupe
From WWDU to EWDU --Usability of EdutainmentApplicationsAndreas M. HEINECKE
The Challenge to the Concept ofUsability from Mobility and theInternetAnker Helms JORGENSEN
The Mobile Intranet: ManagingPeople and Information in aDistributed OrganizationAndreas LARSSON, TobiasLarsson, Peter Törlind
A Personal Authentication withKeystroke Timing PatternsToshimitsu YAMAGUCHI,Kazuhiro Notomi, Hiroaki Ishii
Chair: Grigori Evreinov
Experimental Interfaces for aLocomotion Assistance DeviceYacine BELLIK, René Farcy
Information Kiosks for All:Issues of Tactile Access Grigori EVREINOV, RoopeRaisamo
A Wearable Monitor of MusicNotation for Visually ImpairedMusiciansTatiana EVREINOVA, RoopeRaisamo
A Quantification of CapabilityThresholds to Assist in UserInterface Design for the ElderlyThomas WALDMANN, KieranWalsh
Visibility and Characteristics ofthe Mobile Phones for ElderlyPeopleTomoyuki WATANABE, MasakoOmori, Jo Takai, Hiroki Takada,Masaru Miyao
How to Bridge the Gap BetweenMass-Market Production andUsability for People withSpecial NeedsVolker BOGACKI, MatthiasSchneider-Hufschmidt
8:00 - 10:00 am Saturday, May 25, 2002 8:00 - 10:00 am
Coffee Break – 10:00 - 10:30 am
E-COMMERCEWORKPLACE DESIGNOPEN PANEL DISCUSSION
32
Room A Room B Room C
Chair: Dennis R. ANKRUM
Implementing ISO 9241 Parts 3and 5 in North America -- TheBIFMA Ergonomics Guidelinefor VDT Furniture Dennis R. ANKRUM
Comparison of Stationary LCDand CRT Screens, Some Visualand Musculo-Skeletal AspectsPer NYLÉN
Development of Floor Cushionwith Pelvic Support -- Ergo-ZabutonHideki OYAMA, Taku Teraoka,Kageyu Noro
Possibility of the Deep VeinThrombosis Sideration on theVisual Display Terminal WorkReiko MITSUYA, Yuichi Ebine,Nozomi Sato, Kageyu Noro
Terminal Work: ErgonomicExamination of AlternativeSitting and Standing Conceptsat the VDU Workplace Armin WINDEL
Chair: Martin Helander
Enhancing E-CommerceBusiness Models of SelectedSMEs by a Multi-ModeApproachJannicke BAALSRUD HAUGE,Pierre Taner Kirisci
Personalization and CommunityCommunication for CustomerSupportMichael KOCH, Petra Schubert
An Architecture for CommunitySupport Platforms --Modularization and IntegrationMichael KOCH
Middleware and Mobile Agents:Experiences in E-CommerceFrancisco VALERA, AnastasiaKaltabani, Enrique Vázquez,Luis Bellido, MiltiadesAnagnostuo
Personal Assistant and MindSetLim Tek YONG, Tang Enya Kong
10:30 - 12:30 am Saturday, May 25, 2002 10:30 - 12:30 am
Closing Plenary Session – 12:30 am - 1:00 pm
SPECIAL SESSIONSPECIAL SESSION
33
Room D Room E Room F
Implementation of
Multimedia Systems in
Organizations
Chair: Melanie Frölich
Success-Factor ImplementationStrategy -- Why Having GoodLearning Software Is NotEnoughMelanie FRÖLICH, DagmarGude
CLIX Campus and the imcHigher Education E-LearningNetwork: A Private-PublicPartnership Approach toCreating New EducationalEnvironments Tilman KÜCHLER, Sven Kayser
Design of a Web-Based QualityManagement System to Ensurethe Company's ProcessKnowledgeAlexander KUENZER, OlafOehme, Dirk Mackau, Dirk Kabel
Integral II: A Web-based E-Learning Approach Ralph REUTH, Dagmar Gude,Markus Soeding, LudgerSchmidt
E-Learning as a Driving Forcefor Organizational Change atUniversitiesStephan TRAHASCH
Design for All -- Employing
Standards and Guidelines
in the Field of Accessible
Office Work and
Information Systems
Chair: Brigitte Bornemann-
Jeske
Employing Universal Design inan Internet City Guide – CaseStudy of an Evaluation andRetrofitting ProcessBrigitte BORNEMANN-JESKE
Web Design as Universal DesignChristian BÜHLER, ChristianWallbruch
Barrier-Free Design in OfficeWork with Visual DisplayTerminalsKlaus BUHMANN
Project BIK -- Information andCommunication Without Barriers Detlef GIRKE, Thomas Lilienthal,Karsten Warnke, Michael Zapp
Microsoft PowerPointPresentations for VisuallyImpaired PersonsErdmuthe MEYER zu BEXTEN,Martin Jung, Marco Gäckler
Web Browsing Assistive Systemfor DyschromatopiaHiroyuko MIYAMOTO, TakehitoNakaya
10:30 - 12:30 am Saturday, May 25, 2002 10:30 - 12:30 am
Closing Plenary Session – 12:30 am - 1:00 pm
6th International Scientific Conference
34
Usability Testing of Interactive Systems
based on ISO 9241 Parts 10 and -11
The DATech Approach
Thomas GEIS (Director IT Usability Services/ TÜV Rheinland Berlin Brandenburg)Full day tutorial (24 May 2002, 10:30 am –
6:00 pm) Max. 15 Participants
Costs: ¤ 199 (incl. 16% VAT) Fees must be paid at enrolment on May
24, 2002, 8:30 – 8:45 am.
Only registered participants can be accept-
ed.
(Note: only cash payments accepted)
This one-day tutorial introduces the"DATech Procedures for UsabilityAssessment of Products based on ISO9241 Parts 10 and 11" which help assesswhether an interactive product satisfiescontext-specific usability requirements.You will learn how to test the usability ofproducts for confor-mity with ISO 9241Parts 10, 11. Precondition of any confor-mance test is the acquisition of usabilityrequirements. You will learn how toacquire usability requirements, how toensure their objectivity, and how to apply ascenario-based method for conformancetesting.The standard usability test is drawing onan approach agreed upon by German testlaboratories, five of which being accreditedby DATech, the German Organization forAccreditation of Test Laboratories.The tutorial addresses requirements engi-
neers, usability engineers, usability asses-sors, and QS specialists, since the focus of
Tutorials
the tutorial is on analysis not on design.The tutorial is introductory.Attendees will learn the application of ISOstandards, the preparation and conduct ofconformance tests by examples and a casestudy.
VNET5 - Best Practice in User-Centred
Product Creation
Elke-Maria MELCHIOR & Daniel FELIXThe tutorial will introduce the VNET5 com-mon approach, which starts with the elab-oration of the user validation plan as thecrucial first step. The procedure of user validation planningand the selection of appropriate methodsand approaches will be described. The useof the VNET resources (www.vnet5.org) tosupport this process is shown. Iterative steps of analysis, design, evalua-tion and redesign which result in a validat-ed product design will be illustrated. Casestudies will be reported.
Training preventional and behavioral
changes on Video Display Units
Hildegard SCHMIDT A training in preventional and behavioralchanges on VDU workplaces can sucess-fully be done if employees are motivatedby well known strategies such as:Attraction, Interest, Desire and Action –principles. The tutorial presents severaluseful training modules from Germany.For the target group “users” will beexplained how to work healthier on VDUs.During the session we`ll practice and dis-
35
6th International Scientific Conference
cuss general teaching methodes.The teaching modules main rules are torespect the user`s specific needs and phys-iological constitution, to create a welcomeatmosphere in the seminar. This helps tostart a continiuous improvement processby the user themselves. The aim of theseminar is that the user himself willimprove his working conditions takingresponsibility for his own health and safe-ty.
HealthCare Project – Provision of
Occupational Safety and Health
Information for the Health Care Sector on
the Website of the European Agency -
Interactive Session
Hildegard SCHMIDT, Harald SEFFERSIn 2000 the European Agency started apilot project to investigate and devise amethod of presenting relevant links for thehealth care sector on its website. Followingthis, in 2001, the main project has beenstarted which will be finished on June2002. The aims are - to complete the website with evaluatedlinks/sources using a standardized modeldeveloped during the pilot project, inGerman and English languages, - to get user feedback from key targetgroups in two different tests, designed as ausability-test and a content-test and- to create a general model for all othersectors to provide the website of theEuropean Agency with relevant links ofother European countries.The interactive session will offer the
Tutorials
chance to test the existing website con-cerning the relevance, credibility and func-tion. We will provide an online question-naire as a simple way to get an easy accessto a standardized check. The questionnaireform will be completed in around 30 min-utes.URL for questionnaire: http://www.webtaxi.de/healthcare_net/fragebogen.html
Common Sense - versus - Ergonomic
Standards
Johan ULLMANStandardization of computers, accessoriesand office furniture is done throughout thecivilized world with the ambition to pre-vent occupational health problems.One problem is that the rule makers onlyassess what is already available on themarket. This often leads to narrow stan-dards that may prevent a sound develop-ment of new solutions. There are numer-ous examples of rules that find now sup-port scientific literature.Developing new solutions without respect-ing standards and guided only by a purelyempirical scientific approach, automatical-ly leads to solutions very different from themain stream.This tutorial will address a number ofissues where standards do not complywith empirical scientific results, nor withthe natural behaviour of the workinghuman.
6th International Scientific Conference
36
Getting to Berchtesgaden
By Rail
Many trains connect Berchtesgarden withMunich, Salzburg, Vienna, and elsewhere.For railway and bus timetables, go tohttp://reiseauskunft.bahn.de
By Air
Shuttle buses are available from bothMunich (180 km) and Salzburg (20 km) air-ports. A regular bus from Salzburg airportwill take about an hour (changing busesrequired). A taxi ride from Salzburg shouldcost around ¤ 33 and from Munich ¤ 185.The train route from Munich airport takesabout three hours and requires changingtrains.
By Road
Take the A8 autobahn from either Munichor Innsbruck, exit from Munich at BadReichenhall, or from Salzburg, atBerchtesgaden. (Note: Austrian autobahnsrequire a toll sticker.) The scenic route isthe German Alpine Road (B 305).For more detailed road route planning, tryhttp://routenplaner.web.de.
Getting around
Berchtesgaden is a small town and is easyto get about on foot. However, buses andtaxis are available. Griesbacher Taxi,Tel.: 08652-4041. Bus schedules will bemade available on request. Taxi stands arein front of the Berchtesgaden train stationand the Kur- und Kongreßhaus.
Practicalities
Climate
Depending on weather conditions, temper-atures can range from 10° to 25° C (20° C istypical). Temperatures at night are consid-erably lower than those during the day.Warm clothing is therefore essential.
Berchtesgaden National Park
In the Berchtesgaden National Park, natureis allowed to return to its original wilder-ness. Research in the fields of its naturalelements and the interrelationships of itsliving communities is carried out in orderto provide visitors to the Park with inform-tion, as well as enjoyment.The National Park covers a 210 km2 arearepresenting practically the entire south-ern half of the Berchtesgadener Land. Itslowest point is lake Königssee (603 m), itshighest elevation the Watzmann peak(2713 m).The national Park´s information centeroffers the visitor detailed documentation.Franziskanerplatz 7, 83471 Berchtesgaden.Tel.: 08652-64343. Open Monday throughSaturday from 9:00 am to 5:00 pm.
Special opportunities to get an impression
Hot air balloon trips available fromOutdoor Club Berchtesgaden, Tel.: 08652-5001, Heinzelmann-Mix-Tours, Tel.: 08652-2530 or 08652-63909Paragliding (tandem) available from Para Taxi Berchtesgadener Land, Tel.: 08652-948450, Tandem Fun Flight,Tel.: 0171-616 90 48 or 08652-690899
6th International Scientific Conference
37
Money
The currency is the euro (¤ ), as used inmost of the European Union, includingAustria. $ 1 = ¤ 1.14 (as of April 9). There are sever-al bank teller machines in Berchtesgaden;the Sparkasse (savings bank) is closest tothe conference center. For non-Europeanvisitors: It is a good idea to have someeuros with you when you arrive. Creditcards are not universally accepted, so youshould ask ahead of time, especially inrestaurants.
Electricity
Germany uses standard European current,230 V, 50 Hz. Most modern laptop comput-ers require only a plug adapter - check yourpower adapter to make sure.
Post offices
There are post offices at Marktplatz 24 ornext to the station at Bahnhofsplatz 4, openMonday through Saturday 8:30 am to12:00 pm and weekday afternoons from2:00 to 5:00 pm at Marktplatz and 2:00 to5:30 pm at Bahnhofsplatz. The nationwidenumber for postal questions is 01802 3333.Telephone cards for public phones areavailable at post offices and newsstands.
Mobile phones
Germany’s four mobile networks use theGSM standard 900 MHz (Vodafone D2, T-D1) or 1800 MHz (E-Plus, Viag Interkom). Allfour operators have extensive roaming
Practicalities
agreements with other providers, butprices can vary. (US or Canadian GSMusers (VoiceStream, etc.) will need a phonethat works on these frequencies.) Checkwith your local service provider for roam-ing prices and service availability.
Emergencies
Police call 110. For an ambulance call 112.Emergency doctor, first aid: 08652-19222.There is a hospital in Berchtesgaden onLocksteinstraße 16 (Tel.: 08652-57-0), notfar from the conference center. Medicine(even aspirin) can be bought only at a phar-macy (Apotheke). One is always availableat night or on weekends (your hotel willknow which, and pharmacies display a signshowing which is performing Notdienst). • Watzmann-Apotheke, Franziskanerplatz 6,Tel.: 08652-2809• Apotheke Am Marktplatz, Marktplatz 8,Tel.: 08652-2154Emergency medical treatment in Germanycan be expensive, so be sure that yourhealth insurance covers your stay.
Shopping
There are small shops available withinwalking distance of the conference centerand hotels. Stores generally close around6:00 pm on weekdays, between 12:00 and4:00 pm on Saturday, and all day Sunday.
Business services
Internet terminals and photocopiers areavailable at the conference center.
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Lake Königssee
3 hours, May 22, afternoon
The “King’s Lake” in the heart of theBerchtesgaden’s Alpine National Park wasindeed used by the kings of Bavaria whenthey spent their holidays at theBerchtesgaden Royal Palace. Today, elec-tric-powered boats silently glide their pas-sengers over Germany’s deepest andcleanest lake to the ancient Augustinechapel of St. Bartholomew, only reachedby boat. Don’t miss the world-famousecho in the middle of the lake.
Eagle’s Nest Historical Tour
(Kehlsteinhaus)
3 hours, May 24, morning
The “Eagle’s Nest” or Kehlsteinhaus wasbuilt in 1939 as a 50th birthday present toAdolf Hitler from the Nazi Party. Join us fora detailed historical account of the con-struction and use of the Eagle’s Nest, aunique mountaintop conference center.
The Salt Mines
2 hours, May 23, afternoon
Join us for a tour of the old historic saltmines, which offer fun and excitementunder the mountain with a train ride deepinto the mine, wooden slides to the variousmine levels, an educational film, and a raftride across a brine lake.
Almbachklamm Hike
2 hours, May 24, afternoon
The Almbachklamm is one of the most
Tours
beautiful gorges in Bavaria. A short hikewill take you up into the gorge where cas-cades thunder into pools of sparklingwater. Little bridges spanning the fallsallow good views as you ascend high intothe gorge. At the foot of the gorge you willvisit Germany’s last marble ball mill wherereal marbles are still made today.
Berchtesgaden Walking Tour and
Schnapps Distillery
3 hours, May 25, morning
Berchtesgaden’s rich history will comealive as you walk through its charmingtown center with its lovely facades. Take apeek into the past as you hear about theBavarian Kings who chose Berchtesgaden’sPalace as their summer residence. End thisdelightful tour with a stop at the SchnappsDistillery where you will see how the localshave been perfecting their tasty liqueursfor centuries. You will also have a chanceto do some sampling on your own.
Salzburg / Sound of Music Tour
4 hours, May 23, morning
The tour combines the history, architectur-al sights and cultural highlights ofSalzburg with some of the main locationsused in the Sound of Music. Stops en routeto Salzburg will show you the gazebo andthe “von Trapp villa” used in the film. Thewalking tour of Salzburg will show you themost important architectural highlights ofthis baroque town.
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Conference venue
The Conference will be located at:Kur- und Kongresshaus BerchtesgadenMaximilianstraße 983471 BerchtesgadenTel.: (+49)(0) 8652 9445-340Fax: (+49)(0) 8652 967-381
WWDU 2002 office
The WWDU 2002 Secretary, Gisela Cakir,will be available at the above address.Tel.: (+49)(0) 173 205 8001 or
(+49)(0) 172 306 4620E-mail: [email protected]
Hotel accommodation
For hotel reservations please contact:[email protected] To make things easier you can downloadthe Housing Request Form. If you makeyour own choice you will find a lot of dif-ferent hotel categories. The prices aremodest (about ¤ 20 to ¤ 80).
Excursions
Excursions are scheduled during theConference. You may choose betweenGerman and English guides. For detailedinformation see “Tours” on page 36.
Social events
All participants and accompanying per-sons are invited to the complimentaryWelcome Reception on May 22 (see page11). Reservations required.The Bavarian Dinner (May 23, page 19)
General Information
offers a chance to sample Bavaria’s cultureand cuisine. Reservations required (¤ 60 /$ 65)
Accompanying persons
WWDU 2002 welcomes accompanyingpesrons to share in the event.Accompanying Persons registration is ¤ 20/$ 25 per person and includes access to theOpening and Closing Sessions and theWelcome Reception.
Check-in
Check-in is possible at the conference cen-ter on Tuesday, May 21, from 2:00-9:00 pmand Wednesday, May 22, beginning at7:00 am.
Congress material
You will receive the proceedings and infor-mation material about Berchtesgaden
Food
Complimentary coffee, tea, soft drinks, andbaked goods will be provided during thecoffee breaks.The congress center restaurant offers alunch buffet for a reasonable rate. Thereare many other restaurants near the center.
Free time
There is no session on Thursday after 3:00pm, and you are free to use this time as youwish. However, if enough people are inter-ested, we can organize group excursions.Sign-up sheets will be made available.
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