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Quality Systems Manual
Quality Management Plan
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T*is Quality Systems Manual provides an overview o" t*e +uality system in operation at ,ompany and is an
essential re"eren,e to t*e met*od in w*i,* t*e +uality system "un,tions-
T*e Quality Management System "orms part o" ,ompany.s overar,*ing operational management system/ w*i,*
in,orporates Quality/ $nvironment and ealt* 1 Sa"ety into an 'ntegrated Management System-
As an overview manual t*is do,ument ,ontains re"eren,es to t*e detailed pro,edures and do,uments used tooperate t*e Quality System 3ut does not ,ontain ,opies o" t*ese itsel"-
%opies o" t*e pro,edures are ,ontrolled issue do,uments and are availa3le "rom t*e ,ompany on re+uest-
T*is do,ument *as 3een designed "or general distri3ution to employees/ suppliers and ,lients and is not a
,ontrolled do,ument-
Document Approval status
Prepared by Approved by
NameSignature
Date
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Quality Systems Manual
1 Introduction
,ompany is a ,onsultan,y spe,ialising in t*e delivery o" strategi, solutions and value
added servi,es in t*e "ield o" environmental management to t*e mining and resour,es
se,tor wit*in Australia and internationally "or t*e past ! years-
'n order to assure +uality systems and servi,es to our ,lients/ ,ompany *as developed t*isQuality Management Plan in ,omplian,e wit* 'S& 00!52006-
T*is Quality Management Plan is not a stand7alone do,ument as it "orms part o" t*e
,ompany 'ntegrated Management System-
2 Company
2.1 Quality Policy
Quality servi,e is a ,ommitment to ex,ellen,e 3y ea,* ,ompany employee and is
a,*ieved 3y teamwor8 and a pro,ess o" ,ontinuous improvement-
9e are dedi,ated to 3eing t*e leader in providing +uality produ,ts and servi,es/ w*i,*
meet or ex,eed t*e expe,tations o" our ,lients-
$nsuring t*e timely ,ompletion o" pro:e,ts/ response to en+uiries and personal ,lient"o,us t*roug* well de"ined and ,learly ,ontrolled 3usiness pro,esses are t*e 8ey "a,tors
ena3ling ,ompany to 3e one o" t*e leading $nvironmental solution providers-
2.2 Mission
Assuring +uality is a multi7"un,tional e""ort ,overing many aspe,ts o" ,ompany.s
operation-
't is a ,ontinuous pro,ess involving5
T*e identi"i,ation and do,umentation o" ,lient needs
T*e development and delivery o" servi,es to meet t*ose needs ,onsistently
;eed3a,8 "rom t*e ,lient to assess t*e ,ompany.s per"orman,e
A,tion on t*e ,lient.s "eed3a,8 to improve t*e ,ompany.s per"orman,e and
&ngoing training and development o" sta"" at all levels-
Developed and endorsed 3y management/ t*e ,ompany Quality Management System
ensures t*at ,lients re,eive +uality/ relia3ility and integrity in t*e produ,ts and servi,es
Title Sponsor Date Altered Revision Next Review Date Page
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,ompany provides t*em/ and ,lients. needs and re+uirements are met- T*e system
re+uires ad*eren,e to spe,i"i,ations/ as well as regulatory and +uality re+uirements-
Produ,t +uality is maintained t*roug* t*e standardisation o" systems and pro,ess
,ontrols- Servi,e +uality ,overs all aspe,ts o" ,lient transa,tions and is assured 3y t*esta"" providing t*e servi,e-
2.3 Company Processes
T*e "ollowing pro,ess "low,*arts are in t*e appendi,es5
!- ,ompany organisation ,*art
2- Proposal development
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AS>N? 'S& 00!52006 Quality Management Systems @ Re+uirements-
AS>N? 'S& !0!!5200< uidelines "or +uality and>or environmental managementsystems auditing
AS>N? 'S& 00452000 Quality management systems @ uidelines "or per"orman,e
improvements
AS>N? 'S& !00!5200= uidan,e on statisti,al te,*ni+ues "or 'S& 00!52000
B'S&>TR !00!/ $d- 2-0 B200!
'S&000 Quality Management System @ ;undamentals and o,a3ulary-
T*e "ollowing normative do,ument ,ontains provisions/ w*i,* t*roug* re"eren,e in t*istext/ ,onstitute provisions o" 'S&00!- ;or dated re"eren,es/ su3se+uent amendments to/
or revisions o"/ any o" t*ese pu3li,ations do not apply- owever/ parties to agreements
3ased on 'S&00! are en,ouraged to investigate t*e possi3ility o" applying t*e mostre,ent edition o" t*e normative do,ument indi,ated 3elow- ;or undated re"eren,es/ t*e
latest edition o" t*e normative do,ument re"erred to applies-
3.$ %erminology
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$ Quality Management System
4-! +eneral "e,uirements!
,ompany do,uments/ implements and maintains a +uality management system and,ontinually improves its e""e,tiveness in a,,ordan,e wit* t*e re+uirements o" t*e
'S&00! 'nternational Standard-
,ompany5
identi"ies t*e pro,esses needed "or t*e +uality management system and t*eir
appli,ation t*roug*out t*e organisation/
determines t*e se+uen,e and intera,tion o" t*ese pro,esses/
determines ,riteria and met*ods needed to ensure t*at 3ot* t*e operation and
,ontrol o" t*ese pro,esses are e""e,tive/
ensures t*e availa3ility o" resour,es and in"ormation ne,essary to support t*e
operation and monitoring o" t*ese pro,esses/ and Monitors/ measures and analyses t*ese pro,esses/ and implements a,tions ne,essary
to a,*ieve planned results and ,ontinual improvement o" t*ese pro,esses-
T*e organisation manages t*ese pro,esses in a,,ordan,e wit* t*e re+uirements o" t*e
'S&00! 'nternational Standard-
9*ere t*e organisation ,*ooses to outsour,e any pro,ess t*at a""e,ts produ,t ,on"ormity/
,ompany ensures ,ontrol over su,* pro,esses-
4-2 Documentation "e,uirements
4-2-! +eneral2T*e Quality Management System do,umentation in,ludes5
do,umented statements o" a +uality poli,y and +uality o3:e,tives/
a +uality manual/
do,umented pro,edures re+uired 3y t*e 'S&00! 'nternational Standard/
do,uments needed 3y ,ompany to ensure t*e e""e,tive planning/ operation
and ,ontrol o" its pro,esses/ and
Re,ords re+uired 3y t*e 'S&00! 'nternational Standard-
$.2.2 Quality Manual
,ompany *as esta3lis*ed and maintains a +uality manual/ w*i,*/ in,ludes5
t*e s,ope o" t*e +uality management system/ in,luding details o" and
:usti"i,ation "or any ex,lusions/
! Pro,esses needed "or t*e +uality management system re"erred to a3ove/ in,lude pro,esses "or managementa,tivities/ provision o" resour,es/ produ,t realisation and measurement-
2 Do,umentation ,an 3e in any "orm or type o" medium-
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t*e do,umented pro,edures esta3lis*ed "or t*e +uality management system/
or re"eren,e to t*em/ and
a des,ription o" t*e intera,tion 3etween t*e pro,esses o" t*e +uality
management system-
Supporting Do,umentation
Quality System Overview flowchart
$.2.3 Control o# Documents
Do,uments re+uired 3y t*e +uality management system are ,ontrolled a,,ording
to t*e re+uirements given in 4-2-4-
A do,umented pro,edure is esta3lis*ed to de"ine t*e ,ontrols needed5
to approve do,uments "or ade+ua,y prior to issue/
to review and update as ne,essary and re7approve do,uments/
to ensure t*at ,*anges and t*e ,urrent revision status o" do,uments are
identi"ied/
to ensure t*at relevant versions o" appli,a3le do,uments are availa3le atpoints o" use/
to ensure t*at do,uments remain legi3le and readily identi"ia3le/
to ensure t*at do,uments o" external origin are identi"ied and t*eir
distri3ution ,ontrolled/ and
to prevent t*e unintended use o" o3solete do,uments/ and to apply suita3le
identi"i,ation to t*em i" t*ey are retained "or any purpose-
Supporting Do,umentation
Document Synchronisation Procedure
Document Control Procedure
$.2.$ Control o# records
Re,ords are esta3lis*ed and maintained to provide eviden,e o" ,on"ormity tore+uirements and or t*e e""e,tive operation o" t*e +uality management system-
Re,ords remain legi3le/ readily identi"ia3le and retrieva3le- A do,umented
pro,edure is esta3lis*ed to de"ine t*e ,ontrols needed "or t*e identi"i,ation/storage/ prote,tion/ retrieval/ retention time and disposition o" re,ords-
Supporting Do,umentation
Quality Record Control Procedure
- Management "esponsibility
-.1 Management Commitment
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,ompany leaders*ip is ,ommitted to t*e development and implementation o" t*e +uality
management system and ,ontinually improves its e""e,tiveness 3y5
esta3lis*ing a +uality poli,y/
,ommuni,ating to sta"" t*e importan,e o" meeting ,lient as well as statutory and
regulatory re+uirements/ esta3lis*ing +uality o3:e,tives/
,ondu,ting management reviews/ and
$nsuring t*e availa3ility o" resour,es-
-.2 Client #ocus
All sta"" ensures t*at ,lient re+uirements are determined and are met/ wit* t*e aim o"
en*an,ing ,lient satis"a,tion- Bsee -2-! and 6-2-!C
-.3 Planning
-.3.1 Quality obectives
T*e Quality ,*ampion toget*er wit* ,ompany )eaders*ip ensures t*at +uality
o3:e,tives/ in,luding t*ose needed to meet re+uirements "or produ,t deliveryEsee -!F are esta3lis*ed at relevant "un,tions wit*in ,ompany-
T*e +uality o3:e,tives are measura3le and ,onsistent wit* t*e +uality poli,y-
Meet or ex,eed ,lient expe,tations 3y e""e,tive ,ommuni,ation andreview o" ,lient re+uirements-
Provide our ,lients *ig* +uality produ,ts and servi,es/ on time delivery
at a reasona3le ,ost-
$""e,tively manage our produ,ts/ pro,esses/ and servi,es to provide
superior ,lient satis"a,tion-
Promote t*e sa"ety/ awareness/ and well 3eing o" employees t*roug*training and edu,ation-
-.3.2 Quality management system planning
T*e Quality ,*ampion ensures t*at5
t*e planning o" t*e +uality management system is ,arried out in order to
meet t*e re+uirements given in 4-!/ as well as t*e +uality o3:e,tives/ and
t*e integrity o" t*e +uality management system is maintained w*en
,*anges to t*e +uality management system are planned andimplemented-
-.$ "esponsibility/ Aut'ority and Communication
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-.$.1 "esponsibility and Aut'ority
,ompany leaders*ip ensures t*at responsi3ilities and aut*orities are de"ined and
,ommuni,ated wit*in t*e organisation in order to promote e""e,tivemanagement o" t*e +uality system- T*e Quality ,*ampion *as 3een given t*e
relative aut*ority to manage/ per"orm/ and veri"y t*e a,tivities a""e,ting t*e
QMS-
All sta"" *ave 3een appointed to evaluate and implement re+uirements o"/ as
well as improvements to/ t*e 'S&00! Quality Management System-
Supporting Do,umentation
company organisational chart
#-4-2 Management "epresentative